Patent Application
20200143438
The present invention relates to service offerings, and more specifically, this invention relates to generating cost model structures for service offerings.
Information technology (IT) service providers compete to secure highly valued IT service contracts. These service contracts typically involve of complex IT services such as cloud computing, UNIX, mainframes, etc. To be competitive, service providers design solutions that fulfil the client's desires. Traditionally, the approach to define such a solution was to establish a laundry list of services that a given customer desires, where each service represents a distinctive element delivering a specific feature and value. A solution was thereby defined as a hierarchy of such distinctive services, as well as the corresponding costs and prices.
Recently, however, an increasing trend for IT services business is to identify and define a solution based on service offerings. A service offering refers to a set of related products and services grouped together as a bundle. IT service providers implement the concept of service bundle to differentiate their solution compared to the ones from competitors or to decrease their costs benefiting from standardization and economies of scale.
IT providers often build service offerings primarily driven by market competitiveness and customer business standards. It is often the case that offerings focus on a specific industry or an application domain. To achieve that, an offering is typically composed of a complex combination of various service elements. This forces the team defining an offering to possess deeper knowledge and expertise in building a given service bundle, e.g., such as technical specifications, architecture, costing and/or pricing, support, delivery, etc. Alternatively, “solutioners” (who are subject matter experts on a certain industry or an application domain) often build service bundles, each of which have a narrow scope within the offering boundary.
In an IT services business scenario, one or more service offerings may be implemented in order to build an integrated solution that meets the client's IT desires. However, for an integrated solution built using multiple offerings, it is significantly challenging for IT providers to come up with a cost model which involves parametric equations and/or formulae used to estimate the costs of a product and/or service element.
A computer-implemented method, according to one embodiment, includes: receiving information which corresponds to an offering, and generating an offering definition by defining basic properties of the offering. Defining the basic properties of the offering includes: defining one or more cost drivers which correspond to the offering, and defining one or more cost components which correspond to the offering. The basic properties of the offering are further used to generate one or more cost model output structures. The one or more cost model output structures are also merged with a single cost model, and the single cost model is updated.
A computer program product, according to another embodiment, includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se. Moreover, the program instructions are readable and/or executable by a processor to cause the processor to perform a method which includes: receiving, by the processor, information which corresponds to an offering; and generating, by the processor, an offering definition by defining basic properties of the offering. Defining the basic properties of the offering includes: defining one or more cost drivers which correspond to the offering, and defining one or more cost components which correspond to the offering. The basic properties of the offering are further used, by the processor, to generate one or more cost model output structures. The one or more cost model output structures are also merged, by the processor, with a single cost model; and the single cost model is updated by the processor.
A system, according to yet another embodiment, includes: a processor, and logic integrated with the processor, executable by the processor, or integrated with and executable by the processor. The logic is configured to: receive, by the processor, information which corresponds to an offering; and generate, by the processor, an offering definition by defining basic properties of the offering. Defining the basic properties of the offering includes: defining one or more cost drivers which correspond to the offering, and defining one or more cost components which correspond to the offering. The basic properties of the offering are further used, by the processor, to generate one or more cost model output structures. The one or more cost model output structures are also merged, by the processor, with a single cost model; and the single cost model is updated by the processor.
Other aspects and embodiments of the present invention will become apparent from the following detailed description, which, when taken in conjunction with the drawings, illustrate by way of example the principles of the invention.
The following description is made for the purpose of illustrating the general principles of the present invention and is not meant to limit the inventive concepts claimed herein. Further, particular features described herein can be used in combination with other described features in each of the various possible combinations and permutations.
Unless otherwise specifically defined herein, all terms are to be given their broadest possible interpretation including meanings implied from the specification as well as meanings understood by those skilled in the art and/or as defined in dictionaries, treatises, etc.
It must also be noted that, as used in the specification and the appended claims, the singular forms “a,” “an” and “the” include plural referents unless otherwise specified. It will be further understood that the terms “comprises” and/or “comprising,” when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
The following description discloses several preferred embodiments of systems, methods and computer program products which provide unified frameworks which allow for a consistent approach in specifying cost models for different service offerings while also maintaining the flexibility to handle any individual differences among them. Moreover, some of the embodiments described below provide a unified framework that is able to generate cost model structures for the service offerings in a coherent and efficient manner. Accordingly, offerings may consistently be defined, thereby introducing the possibility of generating cost models that could be combined into a single cost model which is able to compute an integrated solution of an entire deal, e.g., as will be described in further detail below.
In one general embodiment, a computer-implemented method includes: receiving information which corresponds to an offering, and generating an offering definition by defining basic properties of the offering. Defining the basic properties of the offering includes: defining one or more cost drivers which correspond to the offering, and defining one or more cost components which correspond to the offering. The basic properties of the offering are further used to generate one or more cost model output structures. The one or more cost model output structures are also merged with a single cost model, and the single cost model is updated.
In another general embodiment, a computer program product includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se. Moreover, the program instructions are readable and/or executable by a processor to cause the processor to perform a method which includes: receiving, by the processor, information which corresponds to an offering; and generating, by the processor, an offering definition by defining basic properties of the offering. Defining the basic properties of the offering includes: defining one or more cost drivers which correspond to the offering, and defining one or more cost components which correspond to the offering. The basic properties of the offering are further used, by the processor, to generate one or more cost model output structures. The one or more cost model output structures are also merged, by the processor, with a single cost model; and the single cost model is updated by the processor.
In yet another general embodiment, a system includes: a processor, and logic integrated with the processor, executable by the processor, or integrated with and executable by the processor. The logic is configured to: receive, by the processor, information which corresponds to an offering; and generate, by the processor, an offering definition by defining basic properties of the offering. Defining the basic properties of the offering includes: defining one or more cost drivers which correspond to the offering, and defining one or more cost components which correspond to the offering. The basic properties of the offering are further used, by the processor, to generate one or more cost model output structures. The one or more cost model output structures are also merged, by the processor, with a single cost model; and the single cost model is updated by the processor.
In use, the gateway 101 serves as an entrance point from the remote networks 102 to the proximate network 108. As such, the gateway 101 may function as a router, which is capable of directing a given packet of data that arrives at the gateway 101, and a switch, which furnishes the actual path in and out of the gateway 101 for a given packet.
Further included is at least one data server 114 coupled to the proximate network 108, and which is accessible from the remote networks 102 via the gateway 101. It should be noted that the data server(s) 114 may include any type of computing device/groupware. Coupled to each data server 114 is a plurality of user devices 116. User devices 116 may also be connected directly through one of the networks 104, 106, 108. Such user devices 116 may include a desktop computer, lap-top computer, hand-held computer, printer or any other type of logic. It should be noted that a user device 111 may also be directly coupled to any of the networks, in one embodiment.
A peripheral 120 or series of peripherals 120, e.g., facsimile machines, printers, networked and/or local storage units or systems, etc., may be coupled to one or more of the networks 104, 106, 108. It should be noted that databases and/or additional components may be utilized with, or integrated into, any type of network element coupled to the networks 104, 106, 108. In the context of the present description, a network element may refer to any component of a network.
According to some approaches, methods and systems described herein may be implemented with and/or on virtual systems and/or systems which emulate one or more other systems, such as a UNIX system which emulates an IBM z/OS environment, a UNIX system which virtually hosts a MICROSOFT WINDOWS environment, a MICROSOFT WINDOWS system which emulates an IBM z/OS environment, etc. This virtualization and/or emulation may be enhanced through the use of VMWARE software, in some embodiments.
In more approaches, one or more networks 104, 106, 108, may represent a cluster of systems commonly referred to as a “cloud.” In cloud computing, shared resources, such as processing power, peripherals, software, data, servers, etc., are provided to any system in the cloud in an on-demand relationship, thereby allowing access and distribution of services across many computing systems. Cloud computing typically involves an Internet connection between the systems operating in the cloud, but other techniques of connecting the systems may also be used.
The workstation shown in
The workstation may have resident thereon an operating system such as the Microsoft Windows® Operating System (OS), a MAC OS, a UNIX OS, etc. It will be appreciated that a preferred embodiment may also be implemented on platforms and operating systems other than those mentioned. A preferred embodiment may be written using eXtensible Markup Language (XML), C, and/or C++ language, or other programming languages, along with an object oriented programming methodology. Object oriented programming (OOP), which has become increasingly used to develop complex applications, may be used.
Now referring to
The storage system manager 312 may communicate with the drives and/or storage media 304, 308 on the higher storage tier(s) 302 and lower storage tier(s) 306 through a network 310, such as a storage area network (SAN), as shown in
In more embodiments, the storage system 300 may include any number of data storage tiers, and may include the same or different storage memory media within each storage tier. For example, each data storage tier may include the same type of storage memory media, such as HDDs, SSDs, sequential access media (tape in tape drives, optical disc in optical disc drives, etc.), direct access media (CD-ROM, DVD-ROM, etc.), or any combination of media storage types. In one such configuration, a higher storage tier 302, may include a majority of SSD storage media for storing data in a higher performing storage environment, and remaining storage tiers, including lower storage tier 306 and additional storage tiers 316 may include any combination of SSDs, HDDs, tape drives, etc., for storing data in a lower performing storage environment. In this way, more frequently accessed data, data having a higher priority, data needing to be accessed more quickly, etc., may be stored to the higher storage tier 302, while data not having one of these attributes may be stored to the additional storage tiers 316, including lower storage tier 306. Of course, one of skill in the art, upon reading the present descriptions, may devise many other combinations of storage media types to implement into different storage schemes, according to the embodiments presented herein.
According to some embodiments, the storage system (such as 300) may include logic configured to receive a request to open a data set, logic configured to determine if the requested data set is stored to a lower storage tier 306 of a tiered data storage system 300 in multiple associated portions, logic configured to move each associated portion of the requested data set to a higher storage tier 302 of the tiered data storage system 300, and logic configured to assemble the requested data set on the higher storage tier 302 of the tiered data storage system 300 from the associated portions.
Of course, this logic may be implemented as a method on any device and/or system or as a computer program product, according to various embodiments.
As previously mentioned, a recent trend in IT service business is to identify and define a solution based on service offerings. A service offering refers to a set of related products and services grouped together as a bundle. IT service providers implement the concept of service bundle to differentiate their solution compared to the ones from competitors or to decrease their costs benefiting from standardization and economies of scale.
IT providers often build service offerings primarily driven by market competitiveness and customer business standards. It is often the case that offerings focus on a specific industry or an application domain. To achieve that, an offering is typically composed of a complex combination of various service elements. This forces the team defining an offering to possess deeper knowledge and expertise in building a given service bundle, e.g., such as technical specifications, architecture, costing and/or pricing, support, delivery, etc. Alternatively, solutioners often build service bundles, each of which have a narrow scope within the offering boundary.
In an IT services business scenario, one or more service offerings may be implemented in order to build an integrated solution that meets the client's IT desires. However, for an integrated solution built using multiple offerings, it is significantly challenging for IT providers to come up with a cost model which involves parametric equations and/or formulae used to estimate the costs of a product and/or service element.
One reason for difficulty is the lack of consistent approaches to developing cost models for individual offerings. An offering team may have their own custom approaches for building cost models for their respective offerings based on their industry or application oriented standards. However, it is preferred that a cost model for an integrated solution take the overlaps, gaps, similarities, differences, etc. of cost models for the multiple offerings which form the solution into consideration. This is especially true when the same service element (e.g. project management) is included in multiple offerings in an integrated solution. In such cases, solutioners should proactively investigate deviations in cost and determine if the cost is appropriate to the service being provided in an offering. If it is not, then they should take appropriate action. If the costs are considered appropriate then an argument for the client is warranted in terms of the additional value being provided that justifies the cost deviation.
Another reason for difficulty in developing a cost model for an integrated solution is that offering teams with the specialized knowledge and expertise in building an application oriented offering may not always use the best practices in place which may lead to inconsistencies. As such, there may often be knowledge and expertise gap among multiple offerings.
Further, when building a cost model for an integrated solution using multiple offerings, solutioners benefit from an understanding of cost models for different offerings such that they may manually combine them into a single cost model, which is a labor-intensive, time-consuming and error-prone process.
Therefore, an efficient and consistent approach to building cost models for different service offerings is desired, particularly in situations which involve building a cost model for an integrated solution which includes multiple bundles. This is particularly true as offering portfolios grow in number and complexity, while the number of skilled resources decreases.
In sharp contrast to the aforementioned conventional shortcomings, various ones of the embodiments included herein provide unified frameworks which allow for a consistent approach in specifying cost models for different service offerings while also maintaining the flexibility to handle any individual differences among them. Moreover, some of the embodiments described below provide a unified framework that is able to generate cost model structures for the service offerings in a coherent and efficient manner. Accordingly, offerings may consistently be defined, thereby introducing the possibility of generating cost models that could be combined into a single cost model which is able to compute an integrated solution of an entire deal, e.g., as will be described in further detail below.
A part of establishing a unified framework involves the introduction of a construct referred to herein as an “offering definition”. An offering definition involves the configuration of services which are ultimately bundled in an offering. In an offering definition, two concepts are typically specified, those being referred to as a “cost driver” and a “cost component”. Cost drivers refer to factors that drive the cost of a service element in an offering, while cost components capture the cost of a service element in the offering. Moreover, cost components are usually specified with some characteristics that state how the cost computation should be customized. Each cost component of an offering definition also preferably has some cost drivers associated with it. This association between the cost components and the cost drivers assists in modeling which factors are influencing the cost computation of a given service element.
The primary construct of generating cost models in some of the approaches herein involves an underlying formula that defines how a cost of a service element in an offering should be computed based on a set of factors. Each of these formulas takes a set of inputs and produces a resultant cost which is based on a number of additional factors included in the formula, e.g., again as will be described in further detail below. Cost drivers correspond to the input of the aforementioned underlying formulas, while cost components often relate to the output of the formulas.
Moreover, to establish a unified and consistent mechanism for cost model specification of different offerings, various ones of the approaches herein define a set of abstract structures of formulae in a “cost model pattern”. Each formula in a given cost model pattern refers to cost computation under different conditions for the same component that corresponds to a given service element. To allow customization of the cost model specifications for different offerings, additional constructs are introduced as part of a pattern, namely parameters. These parameters greatly assist in customizing cost models for different offerings, e.g., as will soon become apparent.
Referring now to
Each of the steps of the method 400 may be performed by any suitable component of the operating environment. For example, in various embodiments, the method 400 may be partially or entirely performed by a controller, a processor, a computer, etc., or some other device having one or more processors therein. Thus, in some embodiments, method 400 may be a computer-implemented method. Moreover, the terms computer, processor and controller may be used interchangeably with regards to any of the embodiments herein, such components being considered equivalents in the many various permutations of the present invention.
Moreover, for those embodiments having a processor, the processor, e.g., processing circuit(s), chip(s), and/or module(s) implemented in hardware and/or software, and preferably having at least one hardware component may be utilized in any device to perform one or more steps of the method 400. Illustrative processors include, but are not limited to, a central processing unit (CPU), an application specific integrated circuit (ASIC), a field programmable gate array (FPGA), etc., combinations thereof, or any other suitable computing device known in the art.
As shown in
Moreover, operation 404 includes generating an offering definition by defining basic properties of the service offering. In preferred approaches, the process of defining the basic properties of the service offering includes defining one or more cost drivers which correspond to the service offering, and defining one or more cost components which also correspond to the service offering. As mentioned above, cost drivers refer to factors which drive (e.g., “influence”) the cost of a service element in a given offering, while cost components capture the cost of a service element in the offering. A cost component is also specified with some characteristics which state how the cost computation may be customized, e.g., depending on the given approach. Moreover, it should be appreciated that each cost component of a given offering definition may also have one or more cost drivers associated therewith. As a result, modeling which identifies factors that are influencing the cost consumption of a service element can be achieved. It should also be noted that the number and/or type of cost components that are supported or even implemented in a given embodiment is not fixed, but rather is flexible and may be adjusted over time as service offerings and/or information corresponding thereto is received.
However, the basic properties for an offering definition in some approaches includes an offering name and a delivery location. With respect to the present description, the “delivery location” typically refers to the default country, region, state, etc. where the offering would be delivered. Thus, the delivery location mirrors the potential customer's location in some approaches. It follows that the delivery location for a given offering is a factor that may have an influence on the cost(s) of service offerings, e.g., such as offerings involving labor type services.
The services that are used to form an IT-based offering typically have a hierarchical nature with up to three or four levels. For instance, end users (as a top level service) might have end user emails and/or end user chatting systems as level two subservices. Each of these level two subservices may further have some level three sub-subservices, and so on. Moreover, types of services include labor, hardware, software, etc., or any other types of miscellaneous services which may not fall under any standard service categories. The hierarchical nature of services influences the conceptualization of cost drivers and cost components of an offering definition. More specifically, cost drivers and cost components are specified in a hierarchical format for an offering definition in some approaches maintain consistency with the aforementioned nature of the included services.
These hierarchies are defined in some approaches by using a particular service taxonomy which assists the framework in providing a consistent approach for specifying cost drivers and cost components of an offering definition. As a result, cost models for different service offerings can be specified in a consistent manner while accommodating the flexibility to handle individual differences among them.
Referring momentarily to
As shown, sub-operation 450 of the flowchart includes defining a cost drive hierarchy. While the cost drive hierarchy may be defined differently, e.g., depending on the desired approach,
Referring still to
In each branch of the tree structure, it is considered that the leaf nodes refer to the actual cost driver factor. Intermediate nodes provide a logical grouping referring to the summation of its child nodes. Thus, in situations where an intermediate cost driver node is associated with a cost component of an offering definition, the formula for computing the cost for the given cost component preferably considers the summation of the child nodes of the associated cost drivers as an input.
Referring back to
Looking now to
As shown, sub-operation 454 of the flowchart includes constructing a cost component hierarchy. Again, a cost component represents the factors that determine how the cost of a service element in an offering may be computed, along with how the cost should be customized with respect to specific characteristics of the offering. Moreover, similar to cost drivers, cost components of an offering are also preferably structured in a hierarchical manner. The hierarchical structure of a cost component is inspired by its corresponding service hierarchy in some approaches. As a result, logical groupings of similar components are able to be grouped together in an offering definition.
Further, a cost component which will be driven by multiple cost drivers is conceptualized. As a result, more than one cost driver may be associated with the cost component. Yet in other approaches, a cost driver may associate itself with (e.g., influence the cost of) multiple cost components in an offering definition.
Returning to the flowchart of
Depending on the approach, the phase of service delivery may either be transition and transformation or steady-state. With respect to the present description, “transition and transformation” refers to the time period in which the provider can setup the new services of an offering and move the customers under new services from their current state. Moreover, “steady-state” refers to the ongoing delivery of services provided in an offering. The “delivery location” of a component refers to the country, region, state, etc. from which the corresponding service element would be delivered. In some approaches, the delivery location for individual cost components can be different from the one specified for the entire offering definition. In such approaches, cost computation for individual offerings takes its own delivery location instead of the country specified for the overarching offering definition. A percentage may also be associated with the delivery location in some approaches, the percentage indicating what portion of the service is delivered from the given delivery location.
“Scaling factor” or “financial factor” represents economics of scale, which means that depending on an amount of the overall service that is delivered, the cost of it may change. Scaling factor specification includes additional parameters that may be used to describe how the cost should be adjusted based on the amount of service delivered. In this example, “flat” means cost would not change regardless of the amount of service that is actually delivered. Furthermore, the cost driver “Number of Point of Deployments XLarge” is associated with the cost component “Design and Install—Server Monitoring XLarge” as shown in
Further still, in some approaches each cost component in an offering definition includes a construct referred to as a “service rate”. With respect to the present description, a service rate refers to the actual dollar value of the service element represented by the cost component in an offering definition. For instance, if the service element is of labor type (e.g. “Steady stage mange XLarge” in
Referring back now to
As shown, sub-operation 460 of the flowchart includes associating each of the one or more cost components with a respective cost model pattern. As previously mentioned, each of the cost model patterns includes a set of formulae for computing a cost of the respective cost component in preferred approaches. Moreover, sub-operation 462 includes applying a detailed definition of each of the one or more cost components to the respective cost model pattern. Typically, this involves specifying every leaf nodes of cost component hierarchy of an offering definition. Detail configuration also include the specification of service rates depending on the type of service element. Furthermore, sub-operation 464 includes using the set of formulae in each cost model pattern to compute a specific cost corresponding to the respective cost component.
An offering definition may consist of set cost components corresponding to the services bundled. Moreover, a consistent way of specifying how to compute and customize the cost of each service element based on offering and service characteristics such as type, delivery phase and location, scaling factors and associated cost drivers. To accomplish this, some of the approaches included herein provide a unified framework which captures the general concept of how the cost should be computed and customized for each cost component of an offering using a cost model pattern. Each cost model pattern defines the characteristics of cost computation for the cost component that it is mapped to using a set of formulae.
In
The parameter section of a cost model pattern includes place holders that represent information involved with customizing the cost computation specified in the given cost model pattern. In
(component)={(baseline 1)+(baseline 2)+ . . . }*(rate)*(scaling factor) Equation 1
The terms “baseline 1”, “baseline 2”, etc. refers to the quantities of the cost drivers that are associated with a cost component for which the formula is applied to. Also, “rate” refers to the actual dollar value for the aforementioned quantities for the cost drivers. The rate value of a cost driver may depend on several factors such as where (e.g., country, region, city, etc.) the underlying service is delivered from and/or delivered to, exchange rates, tax and/or local law applied, etc. For instance, labor rates should be applied to a labor component in order to compute cost of the component, yet the labor rates would depend on the where the labor is delivered from, e.g., such as the country. Further still, the notion of “scaling factor” is intended to represent economies of scale. Accordingly, the general structure shows how the cost of a component is computed based on its characteristics.
In preferred approaches, global formula and local formula make up the two types of formulae which are specified in a given pattern. Moreover, the cost computation formula in a cost model pattern preferably reflects that each cost component in an offering definition specifies its own delivery location (either local to the client, or from other countries).
The formulae in the component section of a cost model pattern also has place holders for baselines and/or parameters in some approaches. These baselines and/or parameters may be specified separately in the pattern structure, e.g., as shown in
It follows that these approaches are able to map a cost model pattern for each of the leaf node cost components, e.g., such as those shown in
Referring back once again to the method 400 of
Although a single cost model desirably provides consistency and efficiency in responding to offering requests, it should be noted that operations 408 and/or 410 are in no way required. Thus, in some approaches the one or more cost model output structures derived in operation 406 may simply be used to respond to the information originally received in operation 402. In other words, the one or more cost model output structures may be returned to a potential customer from which the information was received in operation 402, thereby providing a potential offering with pricing information, services and/or products offered, etc. The potential customer may thereby be able to decide as to whether the potential offering is to their liking and reply by accepting, denying, countering, etc.
However, such architecture 500 and others presented herein may be used in various applications and/or in permutations which may or may not be specifically described in the illustrative embodiments listed herein. Further, the architecture 500 presented herein may be used in any desired environment. Thus
According to some approaches, a single offering definition for which a set of cost components are hierarchically organized, each of the leaf cost component is mapped to a suitable pattern that describes the cost computation for the component. In the cost component hierarchy of an offering definition, the leaf nodes are retrieved. For each leaf cost component retrieved, a pattern is selected by matching the: type, phase, scale factor, global or local, number of cost parameters involved, etc.
For instance, looking to
It follows that various ones of the embodiments included herein are able to use concepts such as cost drivers and cost components to build a cost model specification for a given offering. Then, to generate a cost model structure for the offering, a cost model pattern is associated with each cost component. An associated pattern for a cost component would contain a set of formulae for computing the cost. Using the detail definition of a cost component including its associated cost drivers, a formula for a pattern would yield the specific cost computation for the cost component of an offering definition. Furthermore, for each offering definition, the approaches herein are able to produce a cost model structure with the details that specify how cost should be computed for each of the cost component in the offering definition.
As a result, some of the embodiments herein present a unified framework that includes several constructs for specifying offering definitions for service offerings, e.g., such as service offerings in IT service environments. Moreover, performance is further improved by applying cost model patterns which include a set of formulae that can have an abstraction of cost computation and can thus be reused for different offerings. In other words, these unified frameworks allow for a consistent approach in specifying cost models for different service offerings while also maintaining the flexibility to handle any individual differences among them.
Moreover, the unified frameworks are able to generate cost model structures for the service offerings in a coherent and efficient manner. Accordingly, offerings may consistently be defined, thereby introducing the possibility of generating cost models that could be combined into a single cost model which is able to compute an integrated solution of an entire deal.
It should also be noted that although various ones of the embodiments included herein have been described in the context of IT related service offerings, any one or more of these embodiments are applicable for any type of service offering.
The present invention may be a system, a method, and/or a computer program product. The computer program product may include a computer readable storage medium (or media) having computer readable program instructions thereon for causing a processor to carry out aspects of the present invention.
The computer readable storage medium can be a tangible device that can retain and store instructions for use by an instruction execution device. The computer readable storage medium may be, for example, but is not limited to, an electronic storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. A non-exhaustive list of more specific examples of the computer readable storage medium includes the following: a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or Flash memory), a static random access memory (SRAM), a portable compact disc read-only memory (CD-ROM), a digital versatile disk (DVD), a memory stick, a floppy disk, a mechanically encoded device such as punch-cards or raised structures in a groove having instructions recorded thereon, and any suitable combination of the foregoing. A computer readable storage medium, as used herein, is not to be construed as being transitory signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through a waveguide or other transmission media (e.g., light pulses passing through a fiber-optic cable), or electrical signals transmitted through a wire.
Computer readable program instructions described herein can be downloaded to respective computing/processing devices from a computer readable storage medium or to an external computer or external storage device via a network, for example, the Internet, a local area network, a wide area network and/or a wireless network. The network may comprise copper transmission cables, optical transmission fibers, wireless transmission, routers, firewalls, switches, gateway computers and/or edge servers. A network adapter card or network interface in each computing/processing device receives computer readable program instructions from the network and forwards the computer readable program instructions for storage in a computer readable storage medium within the respective computing/processing device.
Computer readable program instructions for carrying out operations of the present invention may be assembler instructions, instruction-set-architecture (ISA) instructions, machine instructions, machine dependent instructions, microcode, firmware instructions, state-setting data, or either source code or object code written in any combination of one or more programming languages, including an object oriented programming language such as Smalltalk, C++ or the like, and conventional procedural programming languages, such as the “C” programming language or similar programming languages. The computer readable program instructions may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the latter scenario, the remote computer may be connected to the user's computer through any type of network, including a LAN or a WAN, or the connection may be made to an external computer (for example, through the Internet using an Internet Service Provider). In some embodiments, electronic circuitry including, for example, programmable logic circuitry, field-programmable gate arrays (FPGA), or programmable logic arrays (PLA) may execute the computer readable program instructions by utilizing state information of the computer readable program instructions to personalize the electronic circuitry, in order to perform aspects of the present invention.
Aspects of the present invention are described herein with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer readable program instructions.
These computer readable program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions/acts specified in the flowchart and/or block diagram block or blocks. These computer readable program instructions may also be stored in a computer readable storage medium that can direct a computer, a programmable data processing apparatus, and/or other devices to function in a particular manner, such that the computer readable storage medium having instructions stored therein comprises an article of manufacture including instructions which implement aspects of the function/act specified in the flowchart and/or block diagram block or blocks.
The computer readable program instructions may also be loaded onto a computer, other programmable data processing apparatus, or other device to cause a series of operational steps to be performed on the computer, other programmable apparatus or other device to produce a computer implemented process, such that the instructions which execute on the computer, other programmable apparatus, or other device implement the functions/acts specified in the flowchart and/or block diagram block or blocks.
The flowchart and block diagrams in the Figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of instructions, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems that perform the specified functions or acts or carry out combinations of special purpose hardware and computer instructions.
Moreover, a system according to various embodiments may include a processor and logic integrated with and/or executable by the processor, the logic being configured to perform one or more of the process steps recited herein. The processor may be of any configuration as described herein, such as a discrete processor or a processing circuit that includes many components such as processing hardware, memory, I/O interfaces, etc. By integrated with, what is meant is that the processor has logic embedded therewith as hardware logic, such as an application specific integrated circuit (ASIC), a FPGA, etc. By executable by the processor, what is meant is that the logic is hardware logic; software logic such as firmware, part of an operating system, part of an application program; etc., or some combination of hardware and software logic that is accessible by the processor and configured to cause the processor to perform some functionality upon execution by the processor. Software logic may be stored on local and/or remote memory of any memory type, as known in the art. Any processor known in the art may be used, such as a software processor module and/or a hardware processor such as an ASIC, a FPGA, a central processing unit (CPU), an integrated circuit (IC), a graphics processing unit (GPU), etc.
It will be clear that the various features of the foregoing systems and/or methodologies may be combined in any way, creating a plurality of combinations from the descriptions presented above.
It will be further appreciated that embodiments of the present invention may be provided in the form of a service deployed on behalf of a customer to offer service on demand.
While various embodiments have been described above, it should be understood that they have been presented by way of example only, and not limitation. Thus, the breadth and scope of a preferred embodiment should not be limited by any of the above-described exemplary embodiments, but should be defined only in accordance with the following claims and their equivalents.
