Patent Application
20230134586
The present invention relates to a delivery system or the like for widely managing shipment of commodities or the like or delivery of commodities, packages, or the like, and more specifically to a delivery system or the like for flexibly operating shipment of commodities or the like or delivery of commodities, packages, or the like in a retail industry, an online shopping industry, or the like.
Conventionally, a technique for performing inventory management of commodities, for example, to shorten a transport time period of the commodities and reduce a bring-out rate of deliveries, to improve an overall delivery efficiency has been provided.
As to an improvement in delivery efficiency, a technique for putting, when a recipient is absent upon delivery, an absence notice containing a location or the like where a storage container is installed in a recipient's home, causing the storage container to read a bar code added to a delivery notice, and storing a delivered package in the storage container, for example, has been proposed (Patent Literature 1).
That is, Patent Literature 1 discloses a home delivery system including pickup means for picking up a package deposited from a client, transport means for transporting the package picked up, delivery means for delivering the package transported by the transport means to a recipient, the home delivery system including storage means for storing the package when the recipient is absent upon delivery, in which an absence notice having a bar code added thereto is placed at a recipient's home when the recipient is absent upon delivery, the delivered package is stored in the storage means with a delivery notice having the same bar code added thereto read into the storage means, and the recipient causes the storage means to read the bar code on the absence notice to unlock the storage means and take out the package.
A technique for providing support to more reliably complete delivery by a deliverer when a recipient of an ordered package has changed a method for receiving the package has also been proposed (Patent Literature 2).
That is, Patent Literature 2 discloses a delivery management system including a terminal carried by a deliverer of an ordered package, and a delivery management device including a change information receiving unit that receives change information representing a change in a receiving method designated when the package is ordered from a terminal to be used by a recipient of the package, an acquisition unit that acquires, from a storage unit storing delivery status information representing a delivery status of the package, the delivery status information, a determination unit that determines whether or not the package is being delivered based on the received change information and the acquired delivery status information, and a transmission unit that transmits information indicating that the receiving method has been changed to the terminal carried by the deliverer when the determination unit determines that the package is being delivered.
A home delivery technique for receiving a home delivery commodity using a delivery/receiving set at the time of absence upon delivery of the home delivery commodity has also be proposed (Patent Literature 3).
That is, Patent Literature 3 discloses a home delivery system including a management computer under control of a management company and having information about a contractor stored in its storage means, an information terminal under control of a home delivery company contracting with the management company, in which registration information is written into the storage means in the management computer and accessible to the management computer, and a delivery/receiving set installed in front of a contractor's home, in which the home delivery company accesses the management computer using the information terminal and obtains information about delivery to retain the home delivery commodity in the delivery/receiving set at the contractor's home based on the information.
However, in a recent online shopping industry or the like, competition among short-time delivery services has been activated, and an improvement in overall delivery efficiency therefor has been requested. For example, an efficient system operation to be performed when a delivery destination is absent, for example, has been expected. Among them, an improvement over a system operation or the like for enhancing effectiveness of so-called leave-at-door delivery (delivering a commodity at a predetermined location such as the front of an entrance, a garage, or a home delivery box at a delivery destination even when a recipient is absent) is expected.
A delivery system according to one embodiment of the present invention includes
a user terminal for designating leave-at-door delivery for delivering a delivery to a predetermined location at a delivery destination even when a recipient is absent,
a company terminal into which a delivery company inputs completion of the leave-at-door delivery, and
a management server that manages a progress status of the leave-at-door delivery, in which
the user terminal includes
a user display unit that displays a leave-at-door designation screen on which the leave-at-door delivery is designated, and
a user control unit that controls the user terminal,
the company terminal includes
a company display unit that displays a leave-at-door delivery completion input screen into which the completion of the leave-at-door delivery is inputted, and
a company control unit that controls the company terminal,
the management server includes
a leave-at-door delivery database that stores information about the leave-at-door delivery, and
a server control unit that controls the management server,
the user display unit
displays a leave-at-door delivery fee when the leave-at-door is designated, and displays a point provision notification for notifying that points corresponding to a part or the whole of the leave-at-door delivery fee or an amount obtained by adding a predetermined amount of money to the part or the whole of the leave-at-door delivery fee have been provided at least on condition that the leave-at-door delivery is completed,
the user control unit notifies, when the leave-at-door delivery has been designated on the leave-at-door delivery designation screen, the management server of information about the leave-at-door delivery,
the company control unit notifies, when the completion of the leave-at-door delivery is inputted on the leave-at-door delivery completion input screen, the management server of the completion of the leave-at-door delivery, and
the server control unit
registers a need for the leave-at-door delivery in the leave-at-door database at least on condition that the designation of the leave-at-door delivery is received from the user terminal, and collects the leave-at-door delivery fee from a client of the leave-at-door delivery, and
performs point provision processing for providing the points to the client of the leave-at-door delivery at least on condition that the completion of the leave-at-door delivery is received from the company terminal.
A delivery system or the like according to one embodiment of the present invention makes it possible to urge a client (user) of leave-at-door delivery to deliberately designate the leave-at-door delivery by collecting a leave-at-door delivery fee from the client when the leave-at-door delivery is designated. Point provision processing is performed when the leave-at-door delivery is completed, thereby making it possible to urge the client to designate the next and subsequent leave-at-door delivery services. Thus, an effect of enabling an efficient operation to be performed when a delivery destination is absent, for example, and enabling effectiveness of so-called leave-at-door delivery.
A delivery system or the like according to an embodiment of the present invention will be described in detail below with reference to the drawings. Although in the following embodiment of the present invention, a delivery target is a commodity for convenience of description, the present invention is not limited to this, but is also applicable to a package as long as it is not unreasonable in view of the spirit of the invention (the commodity, the package, and the like are generically referred to as a “commodity or the like” or only merely a “commodity”).
The respective numbers of the distribution centers 11 to 13 and the nearest bases 14 to 16 are not limited to the numbers, but can include any number of centers and any number of distribution bases. For easy understanding, the present invention will be described below along a model illustrated in
Although the present invention is not limited to this, the facility in the distribution system according to the embodiment of the present invention includes at least the two types of facilities. For example, the nearest base according to the embodiment of the present invention is provided as a geographic base that can deliver commodities to the customer's home within a predetermined time period in addition to a distribution center as a conventional distribution base.
That is, the nearest base is a delivery base provided such that commodities or the like can be delivered to a customer in a short time.
As illustrated in
A path for directly delivering commodities or the like to the customer's home from each of the distribution centers 11 to 13 may be provided, which is not illustrated in
In
Similarly, a nearest area 150 represents an area to which commodities or the like can be delivered within a predetermined time period (e.g., 30 minutes, one hour, etc., which may be several hours) from the nearest base 15, and the same area schematically includes the customer's homes 151, 152, 153, and 199. A nearest area 160 represents an area to which commodities or the like can be delivered within a predetermined time period (e.g., 30 minutes, one hour, etc., which may be several hours) from the nearest base 16, and the same area schematically includes the customer's homes 162, 163, 164, 165, and 199.
In the same drawing, the customer's home 199 is also included in both the nearest area 150 and the nearest area 160 by way of example. This means that commodities or the like can be delivered to the customer's home 199 within a predetermined time period from both the nearest base 15 and the nearest base 16 (e.g., commodities or the like can be delivered in 35 minutes from the nearest base 15 to the customer's home 199, and commodities or the like can be delivered in 40 minutes from the nearest base 16 to the customer's home 199).
Although the present invention is not limited to this, commodities to be handled can be provided with two types of sections “stock commodities” and “non-stock commodities” in a delivery system according to the embodiment of the present invention. The commodity sections are separated depending on whether a routine demand from a customer within a nearest area of a nearest base is high or low. The commodities each having a high routine demand from the customer within the nearest area of the nearest base are respectively partitioned as the stock commodities, and are managed such that the predetermined number of commodities are always available in the nearest base even when not ordered by the customer.
On the other hand, the non-stock commodities are delivered to the nearest base from the distribution center and are delivered to a customer's home in the nearest area at a time point where they are ordered by the customer (or may be directly delivered to the customer's home from the distribution center).
“Stock commodities” and “non-stock commodities” are selected on a system for each nearest area depending on whether a routine demand within the nearest area is high or low, and thus are not uniformly determined depending on a commodity section (a household electric appliance, a book, a cosmetic product, etc.). However, as a general tendency, household electric appliances such as a refrigerator and a large-sized television may be partitioned into the non-stock commodities, and daily necessaries such as shampoo and toilet paper may be partitioned into the stock commodities. The stock commodities geographically and temporally vary depending on an area or a situation such as a situation immediately after an annual event or an earthquake.
“Stock commodities” and “non-stock commodities” in the present specification are defined below.
Stock commodities: The stock commodities are commodities that have been each repeatedly demanded in a short period from a customer within a nearest area. Examples include daily necessaries and consumables. In the embodiment of the present invention, the stock commodities are commodities to be managed such that the predetermined number of commodities are always stocked in a nearest base.
Non-stock commodities: The non-stock commodities are commodities other than the stock commodities. Typically, the non-stock commodities are commodities delivered from a distribution center at a time point where they are ordered by a customer. Examples include a high-quality commodity such as a large-sized household electric appliance or a camera.
The present invention does not necessarily need the above-described commodity sections, and is not limited to these even when “stock commodities” and “non-stock commodities” are separately described in the following embodiment (may be alternatively referred to as normal commodities).
[Distribution Management]
In the above description, a portion described as “a commodity or the like can be delivered within a predetermined time period from a nearest base” or “when there is no inventory”, for example, can be judged by management of a time period (estimated time period) required for delivery and an inventory quantity of commodities or the like at a base on the system. Although an entire configuration example of the delivery system according to the embodiment of the present invention will be described below with reference to
Therefore, each of the paths illustrated in
The alternative routes are alternatively adopted depending on a traffic condition of the moment, and the adopted alternative route can be designated for a specific delivery facility (base) or delivery means (delivery vehicle), for example.
In the delivery system according to the embodiment of the present invention, sales management of commodities or the like is also performed. The delivery system according to the embodiment of the present invention also operates simultaneously with a store POS cash register or a mail-order sales (electronic commerce) system not illustrated, and manages actual sales results in a store and actual sales results through mail order for each customer. As a database therefor, databases (D1) to (D8), as described below, are included in the management server in the one embodiment. References and update requests from various terminals can be made.
A customer management database is a database in which items relating to a customer are registered, in which personal information such as a name, an address, and a telephone number of the customer and appended information such as held points and a nearest base are registered.
A commodity management database is a database in which items relating to a commodity are registered, in which a commodity name, a commodity code associated with a JAN code, and the like are registered and managed.
An inventory management database is a database for managing a commodity inventory for each base, and appropriately cooperates with the commodity management database, and a required table is derived and extracted.
A warehouse management database is a database for managing a commodity inventory to be stored in a warehouse in a distribution center or the like.
A sales management database is an actual result management database relating to sold commodities for each base or store.
A stock candidate commodity database is a database derived and extracted from the commodity management database and the inventory management database. Description of an example of extraction is omitted.
A stock desire commodity database is a stock desire commodity database for each customer and for each nearest base derived from the commodity management database, the inventory management database, and the customer management database. Description of an example of extraction is omitted.
A stock commodity database is a database for performing stock commodity inventory management for each nearest base derived from the commodity management database, the inventory management database, and the customer management database. Description of an example of extraction is omitted.
In a nearest base, a distribution system including the delivery system according to the embodiment of the present invention plays the following roles (system operations and works by workers such as a staff within the base are collectively listed).
(1) Storage and sorting of target stock commodities and update management of the target stock commodities.
(2) Delivery processing to be performed when the target stock commodity is ordered by a customer within a nearest area (picking and destination labeling of the ordered commodity).
(3) Temporary storage and delivery to a customer's home to be performed when a non-stock commodity ordered by the customer within the nearest area is delivered from a distribution center (typically, the non-stock commodity is delivered to a nearest base with destination labeling completed).
(4) Together packaging delivery of the non-stock commodity and the stock commodity ordered by the customer within the nearest area (if the non-stock commodity and the stock commodity are together packaged and delivered, together packaging work and destination labeling work are performed in the nearest base).
(5) Redelivery to be performed when the customer within the nearest area was absent, although the non-stock commodity and the stock commodity have been delivered to the customer.
(6) Simultaneous delivery of a stock commodity additionally ordered at the time of redelivery in the above item (5).
In the embodiment of the present invention, delivery from the distribution center to the nearest base is performed as a business operation within the same company, and is not entrusted to another delivery company or the like. For example, the company delivers target commodities approximately several times per day by delivery of its own within the company.
As illustrated in
Although the deliverer terminals 27 and 28 may each include a POS terminal, the present invention is not limited to this.
The access point means a radio for mutually connecting wireless terminals such as a PC and a smartphone and connecting the wireless terminals to another network. Typically, the access point is a device that operates with a communication protocol of a first layer (physical layer) and a second layer (data link layer) in an OSI reference model.
The mobile phone, the portable information terminal, or the tablet at the time point of filing of the present application may have a similar processing capability (a communication processing speed, an image processing capability, etc.) as that of the personal computer (PC), and should be said as a small computer.
A program or software required for the embodiment of the present invention is generally installed or stored in an HDD, an SSD, or the like in a storage unit in the PC or the portable information terminal. The program or the software is read into a memory in the storage unit, as needed, as a software module of its whole or part and is operated and executed in a CPU when executed.
Alternatively, a browser-based computer or portable information terminal can also be adopted. In this case, a program is distributed to the terminal from another server or computer, as needed, and is executed by a browser on the terminal.
A hardware configuration of the management server 21 can basically adopt a PC (described below with reference to
In
The modules are appropriately connected to one another via a communication bus and a power feed line, as needed, (the lines are collectively represented as a wire connection 399 appropriately divided for convenience in
A program or software to be executed on the management server 300 required for the embodiment of the present invention is generally installed or stored in a hard disk, an SSD (solid state drive), a flash memory, and the like constituting the storage unit 302. The program or the software is read into a memory in the storage unit 302, as needed, as a software module of its whole or part and is operated and executed in the CPU 301 when executed.
In the embodiment of the present invention, the storage unit 302 includes a customer management database 311 and a sales management database 312. The customer management database 311 (hereinafter also referred to as “customer management DB 311”) is a database in which items relating to a customer are registered, in which personal information such as a name, an address, and a telephone number of the customer and appended information such as held points and a nearest base are registered as an example. The points may be electronic money. The points may be exchanged to another electronic money or cash. Information about a customer charge (including a leave-at-door delivery charge) is also registered in the customer management DB 311. Information about a customer charge caused by settlement may be managed by another server. The sales management database 312 (hereinafter also referred to as “sales management DB 312) is an actual result management database relating to sold commodities for each base or store. Information about setting of leave-at-door delivery, a progress status of delivery and leave-at-door delivery, and the like is also registered and managed in addition to a delivery status of commodities or the like in the sales management DB 312.
In the embodiment of the present invention, the control unit 305 performs control relating to progress status management of delivery and leave-at-door delivery (details of which will be described below).
The operation and the execution need not necessarily be performed in a central processing unit such as the CPU 301, and can also be performed by using an auxiliary operation apparatus such as a digital signal processor (DSP) not illustrated.
The display 422 includes a multi-touch input panel, and touch input position coordinates on the touch input panel are transmitted to a processing system (CPU) of the tablet terminal 42 via an input device interface (not illustrated) and are processed. The multi-touch input panel is configured to be able to simultaneously sense a plurality of contact points for the panel. The detection (sensor) can be implemented using various methods, and is not necessarily limited to a contact sensor. For example, an instruction point for the panel can also be extracted using an optical sensor. Further, as the sensor, a capacitive sensor that senses contact of a person's skin can also be used in addition to a contact type sensor and an optical sensor.
The tablet terminal 42 can also include a microphone and a speaker, which do not appear in
In the tablet terminal 42 in the embodiment of the present invention, a recipient can designate or indicate leave-at-door delivery for delivering commodities or the like to a predetermined location at a delivery destination even when absent (details of which will be described below).
In
The sensor unit 509 may include a GPS sensor module for identifying a position of the tablet terminal 500 (22). Signals respectively detected by the image sensor such as a CMOS, the infrared sensor, and the like constituting the sensor unit 509 can be processed as input information in the input unit 501.
A program or software to be executed on the tablet terminal 500 required for the embodiment of the present invention is generally installed or stored in a hard disk, an SSD (solid state drive), a flash memory, and the like constituting the storage unit 502. The program or the software is read into a memory in the storage unit 502, as needed, as a software module of its whole or part and is operated and executed in the CPU 503 when executed.
The operation and the execution need not necessarily be performed in the central processing unit 503 such as the CPU, and can also be performed by using an auxiliary operation device such as a digital signal processor (DSP) not illustrated.
In the deliverer terminal 67 in the embodiment of the present invention, the deliverer can input completion of leave-at-door delivery. When the completion of the leave-at-door delivery is inputted, the deliverer terminal 67 performs various types of processing caused by the input (details of which will be described below).
In
Respective basic configurations and functions of the components in the deliverer terminal 700 illustrated in
[Scene In which Leave-at-Door Delivery is Performed upon Delivery from Nearest Base]
At the time t11 to the time t12 illustrated in
At the time t12, the user terminal transmits, when it receives the order from a user via the input unit, a content of the order to the management server (step S802). The management server 21 that has received the content of the order performs order receiving processing at the time t12 to the time t13. In the one embodiment, in the order receiving processing, the content of the order received from the user terminal is registered in the customer information DB 311 and the sales management DB 312 in association with a customer (a client or an orderer), and a leave-at-door delivery fee is collected from the customer. The collected leave-at-door delivery fee, together with a price of the commodity itself (a delivery charge when a package is to be delivered), can be settled using information about a credit card or the like of the customer in the one embodiment. In another embodiment, a user can pay a leave-at-door delivery fee using points already accumulated by himself/herself.
In the embodiment of the present invention, the leave-at-door delivery fee may be uniform. The leave-at-door delivery fee may be changed depending on the size of the commodity or the like and the price of the commodity or the like.
The settlement is not limited to be implemented by a single management server but can also be performed by the management server communicating with another settlement server. Then, the management server transmits an instruction to deliver the ordered commodity to the base terminal at the nearest base (step S804).
The base terminal at the nearest base that has received the delivery instruction displays an instruction to prepare shipment to a display unit. A deliverer prepares delivery of the ordered commodity at the time t13 to the time t14 based on the shipment preparation instruction (step S805). Then, at the time t14, the deliverer delivers the commodity to a delivery destination (customer's home) using a delivery vehicle (step S806).
In the flow illustrated in
To implement a variation of the order receiving/delivery described with reference to
When the leave-at-door delivery is completed, a deliverer terminal receives input of the completion of the leave-at-door delivery in response to a deliverer's operation (step S808), and transmits a report that the leave-at-door delivery has been completed to the management server (step S809) at the time t14 to a time t15 in
The user terminal that has received the leave-at-door delivery completion notification from the management server displays the completion of the leave-at-door delivery (step S812) at the time t16 to a time t17. In the one embodiment, on the user terminal, the completion of the leave-at-door delivery is displayed, and an acceptance button (1213 in
The management server that has received the acceptance notification performs point provision processing (step S814) at the time t17 to a time t18. In the embodiment of the present invention, the point provision processing (step S814) is processing for providing points corresponding to an amount obtained by adding a predetermined amount of money to the whole of the leave-at-door delivery fee collected from the customer when the leave-at-door delivery is designated to the customer (the orderer of the commodity) (step S803). When the points are provided, the management server adds the points to a total amount of the points in the customer information DB (311 in
Then, the management server transmits to the user terminal a point provision notification for notifying that the points have been provided and notifying an added amount and a total value of the points (step S815). The transmission may be positioned as a part of the point provision processing.
The user terminal that has received the point provision notification displays on the display unit a content of the point provision notification (step S16) at the time t18 to a time t19.
(S1) When a customer accesses a WEB site directed toward a user terminal or starts an application on the user terminal, commodities are guided and an order is received. (S2) When the customer is attempting to purchase a commodity on the WEB site directed toward the user terminal or a terminal such as the user terminal, commodities are guided as “commodities ready to immediate and together delivery” and an order is received. (S3) When an action history (a page view, a purchase pattern, etc.) of the customer is analyzed, to match predetermined action criteria, target commodities are guided and an order is received using a notification function of a smartphone application, for example.
(S4) While a commodity is being delivered to the customer (e.g., while a commodity is being delivered from a distribution center to a nearest base), commodities that have been stocked in the nearest base are guided and an additionally order is received as a commodity that can be together delivered.
As to a content of each of commodities to be displayed in the commodity display column 950, a commodity name 952, together with a commodity image 951, is presented, and a normal price and a sales price 953 are also presented for a commodity A by way of example. Further, an estimated arrival time 954 for a case where the commodity A is ordered now is displayed. A provided point 955 at the time of purchase is also presented.
When the customer desires to order the commodity A, the customer can shift the screen to an order procedure screen, for example, by pressing an order button 956 on the screen.
In
Further, on the screen of the user terminal 1001, an amount description 1051 of a leave-at-door delivery fee (deposit), a toggle button 1052 for designating or indicating or applying for leave-at-door delivery, and an order button 1053 are displayed. As illustrated in
In the one embodiment, the customer uses the toggle button 1052 to set whether or not leave-at-door delivery is used, and presses the order button 1053. If the toggle button 1052 is set to “Apply for leave-at-door delivery”, leave-at-door delivery can be designated or indicated. Although only whether or not leave-at-door delivery is used can be set in
Although the icon 1103 representing the current position of the delivery vehicle loaded with the commodity that is being delivered is displayed in a center portion of the screen in the example illustrated in
Although the number of points to be provided is preferably a number of points having a value equivalent to that of a leave-at-door delivery fee, the present invention is not limited to this.
[When Leave-at-Door Delivery is unavailable]
Steps S1301 to S1306 at a time t21 to a time t24 illustrated in
When leave-at-door delivery is unavailable, although a deliverer has attempted the leave-at-door delivery at the time t24 (step S1307), a deliverer terminal receives input of the unavailability of leave-at-door delivery in response to a deliverer's operation (step S1308) at the time t24 to a time t25, and transmits a report that the leave-at-door delivery is unavailable to a management server (step S1309). In the embodiment of the present invention, the deliverer may post an absence notice to a delivery destination together with the report that the leave-at-door delivery is unavailable. The management server that has received the report that the leave-at-door delivery is unavailable registers information about the leave-at-door delivery being unavailable, together with area information of the delivery destination, in the sales management DB (312 in
The management server performs processing for refunding a leave-at-door delivery fee (deposit) (step S1310). In the refund processing according to the embodiment of the present invention, the management server refunds the leave-at-door delivery fee (deposit) to a designated account of a customer (step S1310). The leave-at-door delivery fee may be refunded by returning points instead of refunding cash. Alternatively, the customer may be made to be able to select either refund by cash or return by points via an interface not illustrated at the time of refunding. The management server notifies the user terminal that the leave-at-door delivery has been unavailable and the leave-at-door delivery fee has been refunded (or will be refunded) (step S1311).
Alternatively, in another embodiment of the present invention, a notification that leave-at-door delivery is unavailable or refund (or point return) processing may be respectively separate processes. In this case, only a notification that leave-at-door delivery is unavailable is made in step S1311, and refund or point return processing is separately performed later. As a time difference therebetween, various examples such as “several minutes later”, “several hours later”, or “several days later” can be adopted.
The user terminal that has received the notification indicates on a display unit (the display 422 or the like illustrated in
In the one embodiment, control may be performed such that a redelivery request screen (not illustrated) is displayed when a redelivery request button not illustrated is pressed, although the present invention is not limited to this. In this case, when necessary items (a date, etc.) for redelivery are inputted and a transmission button is pressed on the redelivery request screen, the user terminal is controlled to transmit a redelivery request to the management server (step S1313).
The management server that has received the redelivery request registers a content of the redelivery request in the sales management DB (312 in
[When Leave-at-Door Delivery is Completed but Acceptance from Customer is not Obtained]
In the processing flow illustrated in
Steps S1401 to S1411 at a time t31 to a time t36 illustrated in
At the time t36, if the management server transmits a leave-at-door delivery completion notification to the user terminal (step S1411), but a customer has not yet confirmed the notification (step S1412), the management server starts to count a time period elapsed since the leave-at-door delivery was completed. The start of the counting may be another timing after the completion of the leave-at-door delivery instead of using transmission of the leave-at-door delivery completion notification as a trigger. When a count value exceeds a predetermined threshold value (that may be any value in a range from several hours to one week or any value outside the range) (at a time t37 in
In another embodiment of the present invention, control may be performed to confirm on the management server side whether or not a leave-at-door notification from the management server has been confirmed by the user for each fixed time (e.g., for 30 minutes, for one hour, for three hours, for six hours, for 12 hours, or for one day).
Steps S1413 to S1415 illustrated in
According to the embodiment of the present invention as described above, the display unit (504) in the user terminal (500 in
According to the above-described embodiment, the leave-at-door delivery fee is collected from the customer when the leave-at-door delivery is designated, thereby making it possible to urge the customer to deliberately designate the leave-at-door delivery. The point provision processing is performed when the leave-at-door delivery is completed. This makes it possible to urge the customer to designate the next and subsequent leave-at-door delivery services.
The foregoing makes it possible to enhance the effectiveness of the leave-at-door delivery, reduce the frequency of a redelivery, and easily cope with shortage of labor.
According to the embodiment of the present invention, the display unit (704) in the deliverer terminal (700 in
This makes it easy to refund the leave-at-door delivery fee to the customer when the unavailability of leave-at-door delivery has occurred. Information about the leave-at-door delivery being unavailable, together with the area information, is stored, thereby making it possible to perform control such that “designation of leave-at-door delivery” cannot be performed at the time of an order from a specific client or area. This makes it possible to reduce an unnecessary load caused by performing processing for leave-at-door delivery regardless of the unavailability of leave-at-door delivery.
In the embodiment of the present invention, the management server (300 in
When the completion of the delivery is inputted to the deliverer terminal, if the point provision processing is performed by using the input of the acceptance from the customer as a trigger, it is possible to urge acceptance confirmation (receiving confirmation) from the customer. Even when the acceptance from the customer is not inputted, the point provision processing is enabled, thereby making it possible to improve customer's convenience associated with point provision.
Although leave-at-door delivery has been set at the time of an order (S801 in
The deliverer terminal may be configured such that (1) determination whether or not leave-at-door delivery has been designated at a current time point and (2) a location of the leave-at-door delivery (e.g., an entrance of a house or a foot of a gas meter) is displayed when the leave-at-door delivery has been designated (a known user interface is adopted as display means in this case).
Further, the leave-at-door delivery can be designated from the time of the order to the time of the completion of the delivery, as described above. When the leave-at-door delivery has been designated or additionally designated after the start of the delivery, for example, this can also be notified to the deliverer by notifying a deliverer terminal of a content of the designation and a content of a change (a PUSH notification as an example). The presence or absence of the designation of the leave-at-door delivery and the location of the leave-at-door delivery are substantially reflected in real time on the deliverer terminal every time they are updated. Alternatively, in another embodiment, a configuration in which the deliverer is not notified can also be adopted.
Although the deliverer has input the completion of the leave-at-door delivery at the deliverer terminal carried thereby (S808 in
Although points corresponding to an amount obtained by adding a predetermined amount of money to the whole of a leave-at-door delivery fee (deposit) has been provided to a customer (an orderer of a commodity) as the point provision processing (step S814 in
Although the point provision processing (S814) has been performed at a time point where the management server has received the acceptance notification from the customer (S813 in
Although when the leave-at-door delivery has been unavailable, the unavailability of leave-at-door delivery, together with area information of a delivery destination, is registered and is used as information about the unavailability of setting of future leave-at-door delivery in the above-described embodiment, information about a trouble (e.g., a loss of a commodity) for each customer, for example, may be used as the information about the unavailability of the setting of the future leave-at-door delivery. In this case, when being reached out by a customer to inform that a commodity has not yet been arrived after leave-at-door delivery has been completed, a base terminal, a distribution center terminal, or a management server to input the trouble information, which can be stored in the customer information DB (311 in
Although a case where the management server issues the delivery instruction to the base terminal has been described in examples illustrated in
Although the embodiment of the delivery system or the like has been described above based on specific examples, an implementation as a recording medium having a program recorded thereon (an optical disk, a magneto-optical disk, a CD-ROM, a CD-R, a CD-RW, a magnetic tape, a hard disk, or a memory card as an example), for example, in addition to a method or a program for implementing a system or an apparatus can be taken as the embodiment of the present invention.
The one implementation of the program is not limited to an application program such as an object code to be compiled by a complier and a program code to be executed by an interpreter, but may be a form of a program module or the like to be incorporated into an operating system.
Further, the program can also be configured such that all processes need not necessarily be performed in only a CPU on a control substrate but some or all of the processes are performed by another processing unit (a DSP, etc.) mounted on an extension board or an extension unit added to the substrate, as needed.
All of constitutional requirements described in the present specification (including the claims, the abstract, and the drawings) and/or all steps in disclosed methods or processes can be combined in any combination excluding a combination in which these features are mutually exclusive.
Each of the features described in the present specification (including the claims, the abstract, and the drawings) can be replaced with an alternative feature serving an identical purpose, the same purpose, or a similar purpose unless otherwise clearly contradicted. Therefore, each of the disclosed features is only an example of a series of same or equivalent comprehensive features unless otherwise clearly contradicted.
The present invention is not limited to any of the respective specific configurations of the above-described embodiments. The present invention can be extended to all of new features described in the present specification (including the claims, the abstract, and the drawings) or their combinations or steps of all described new methods or processes or their combinations.
| Number | Date | Country | Kind |
|---|---|---|---|
| 2020-060321 | Mar 2020 | JP | national |
| Filing Document | Filing Date | Country | Kind |
|---|---|---|---|
| PCT/JP2021/012235 | 3/24/2021 | WO |
