Patent Application
20100002845
In an emergency situation, time and information are of critical importance. Various individuals in an organization need to receive information relating to the time and place an emergency occurred and who was involved in the emergency so that the situation can be assessed properly. Currently, numerous types of emergency monitoring systems exist such as 911 call centers. These centers are equipped to receive emergency notifications and to send help. However, secondary notification of an emergency is outside the scope of a 911 call center's capabilities.
Currently, secondary notification of an emergency currently occurs via word of mouth or through complex call chains established and managed by an organization. However, these types of secondary notification systems require input from individuals and are inefficient. For example, when a 911 call is placed on a conventional phone system, the message is forwarded to a 911 call center which queries a ALI database to determine the location of the caller. Therefore, information concerning the caller is not transferred to individuals in the organization. It would be beneficial to have a secondary notification system that does not require external input from a individual.
Systems, methods, features, and advantages of the present invention will be or will become apparent to one with skill in the art upon examination of the following figures and detailed description. It is intended that all such additional systems, methods, features, and advantages be included within this description, be within the scope of the invention, and be protected by the accompanying claims.
In one embodiment embodying principles of the invention, an emergency notification system is provided including a switching unit, a plurality of communications devices in communication with the switching unit, an emergency response unit in communication with the switching unit, and a plurality of receiving units in communication with the switching unit. Each of the communications devices is configured to transmit an emergency notification to the switching unit which includes a message and at least one receiving unit address. Further, the switching unit is configured to receive the emergency notification from at least one of the plurality of communication devices and to rebroadcast the emergency notification contained in the message to the emergency response unit and to the receiving unit corresponding to the receiving unit address.
In another embodiment of the present invention a method is provided including the steps of transmitting an emergency notification including a emergency notification and a receiving unit address from a communication unit to a switching unit and transmitting the emergency notification from the switching unit to a emergency response unit and to the receiving unit corresponding to the receiving unit address in the emergency notification.
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate an implementation of the present invention and, together with the description, serve to explain the advantages and principles of the invention. In the drawings:
Referring now to the drawings which depict different embodiments consistent with the present invention, wherever possible, the same reference numbers will be used throughout the drawings and the following description to refer to the same or like parts.
In general, the switching unit 106 receives a notification of an emergency from one of the communication devices 102, removes information from the notification and forwards the notification on to the emergency response unit 112 and to selected receiving units 116. In one embodiment, the switching unit 106 is configured to receive notifications from each of the communication devices 102, remove a receiving unit 116 address and message from the notification and re-broadcast the message to the emergency response unit 112 and the address of the receiving unit 116 retrieved from the notification.
The switching unit 106, client storage unit 120, and message storage unit 118 may be embodied by one or more then one servers. Alternatively, each of the switching unit 106, client storage unit 120 and message storage unit 118 may be implemented using any combination of hardware and software, whether as incorporated in a single device or as a functionally distributed across multiple platforms and devices. As a illustrative example, the message storage unit 116 may be served off of a VOIP or TDM switch or another carrier's network device.
In one embodiment, the switching unit 106 is a cellular switch, voice over internet protocol (“VOIP”) switch or soft switch, a time division multiplexing switch (“TDM”) or any other suitable. In another embodiment, the client storage unit 120 and message storage unit 118 may be servers, workstations, network appliances or any other suitable data storage devices. In yet another embodiment, the client storage unit 120 and message storage unit 118 may be combined into a single server, workstation, network appliance or suitable data storage device. In another embodiment, the communication devices 102 may be any combination of cellular phones, telephones, personal data assistants, or any other suitable communication devices. In addition, the receiving units 116 may be any combination of cellular phones, telephones, personal data assistants, or any other suitable communication devices. The emergency response unit 112 may be a server, workstation or other device capable of receiving digitized data. In addition, the emergency response unit 112, may be part of a 911 call center, network operating center (“NOC”), central station monitoring center, or any other emergency monitoring system.
In one embodiment, the communication networks 104, 108, 110, and 114 may be any private or public communication network known to one skilled in the art such as a Local Area Network (“LAN”), Wide Area Network (“WAN”), Peer-to-Peer Network, Cellular network or any suitable network, using standard communication protocols. The communication network 104 may include hardwired as well as wireless branches.
In one embodiment, the switching unit 106 is configured to convert notifications received from the communication devices 102 to the appropriate protocol of each of the second, third and fourth networks 108, 110 and 114. As a illustrative example, the switching unit may convert an analog phone signal received from the first network 104, to a TCP/IP packet on the second network 108. Additionally, the switching unit 106 may be configured to receive different types of messages such as voice communication messages, video messages, short message service messages and other network transmittable audio or video based messages. Further, the switching unit 106 may be configured to identify when an emergency notification is sent from a communication device 102 and to forward the emergency notification to the emergency response unit 112.
In one embodiment, the switching unit 106 is configured with multiple ports and is capable of receiving multiple notifications from the communication devices 102. In one implementation, the switching unit 106 is configured to detect an emergency code, flag, or other indicator or otherwise analyze the contents of each notification received by the switching unit 106 to determine if the notification is an emergency notification. If the switching unit 106 determines that the notification is an emergency notification, the emergency notification is isolated for further analysis and redistribution.
In another implementation, after the switching unit 106 has determined the notification received from the first network 104 is an emergency notification, the switching unit 106 may be configured to parse the emergency notification and retrieve a receiving unit 116 address and message text from the emergency notification. The switching unit 106 may then forward the emergency notification to the emergency response unit 112 via the third network 110 for further processing. Further, the switching unit 106 may transmit the message text to the receiving unit 116 associated with the receiving unit address via the fourth network 114.
In yet another embodiment, the switching unit 106 may be configured to determine the network address of the communication device 102 sending the notification and to forward the network address of the communication device 102 to the client storage unit 120 and message storage unit 118. The client storage unit 120 may be configured to retrieve at least one receiving unit 116 network address from a client library running on the client storage unit 120 based on the communication device 102 address transmitted from the switching unit 106. Once discovered in the client library, the client storage unit 120 may transmit the receiving unit network address to the switching unit 106.
The message storage unit 118 may also be configured to retrieve a message from a message library on the message storage unit 118 based on the communication unit 102 address transmitted from the switching unit 106. Once retrieved from the message library, the message storage unit 118 may transmit the message to the switching unit 106. The switching unit 106 may be configured to re-broadcast the emergency notification to the addresses of the receiving units 116 transmitted by the client storage unit 120 via the fourth network 112.
In one embodiment, the processor 202 may be a central processing unit (“CPU”), a application specific integrated circuit (“ASIC”), a microprocessor or any other suitable processing device. The memory 204 may include a hard disk, random access memory, cache, removable media drive, mass storage or configuration suitable as storage for data, instructions, and information. In one embodiment, the memory 204 and processor 202 may be integrated. The memory may use any type of volatile or non-volatile storage techniques and mediums. The network I/O line 210 device may be a network interface card, a plain old telephone service (“POTS”) interface card, an ASCII interface card, or any other suitable network interface device. The network I/O interface devices may be a network interface card, a wireless network interface card or any other suitable network interface device. The port communication software 206, may be an advanced intelligent network (“AIN”) application, a compiled program running on a server, a process running on a microprocessor or any other suitable port control software.
The client storage unit 203 includes a processor 242, memory 244 running client selection software 246, a second network I/O device 248, a display output 252, a external display unit 254, and a user input device 250. The second network I/O device 248 is operatively configured to communicate with the network 209. The client selection software 246 running in the memory 244 of the client storage unit 203 is operatively configured to query the client library 256 in order to retrieve addresses of receiving units such as receiving units 116 associated with a communication device address. In addition, the client selection software 246 is further configured to transmit the receiving unit addresses from the client library to the switching unit 201.
In one embodiment, the processor 242 may be a central processing unit (“CPU”), an application specific integrated circuit (“ASIC”), a microprocessor or any other suitable processing device. The memory 244 may include a hard disk, random access memory, cache, removable media drive, mass storage or configuration suitable as storage for data, instructions, and information. In one embodiment, the memory 244 and processor 242 may be integrated. The memory may use any type of volatile or non-volatile storage techniques and mediums. The second network I/O device 248 may be a network interface card, a wireless network interface card or any other suitable network interface device. The client library 256 may be a flat file, a database, an extensible markup language (“XML”) file, or any suitable data storage software. The display output 252 may be a composite video output, an RGB output, an HD video output or another suitable display output. The display unit 254 may be a liquid crystal display monitor or cathode ray tube monitor or any other suitable display device.
The client selection software 246 may be a compiled program running on a server, a process running on a microprocessor or any other suitable client selection software. The client selection software 246 is configured to work with the network I/O device 248 or independently communicate with the network I/O device 248. In one embodiment, the client selection software 246 is configured to query a database for a first address and return a list of secondary address associated with the first addresses to the switching unit. The user input device may be a mouse or keyboard, or any other suitable use input device.
The message storage unit 205 includes a processor 226, memory 228 running message selection software 230, a second network I/O device 240, a display output 234, an external display unit 236, and a user input device 232. The second network I/O device 240 is operatively configured to communicate with the network 209. The message selection software 246 running in the memory 230 of the message storage unit 205 is operatively configured to query the message library 238 in order to retrieve addresses of receiving units such as receiving units 116 associated with a communication device address. In addition, message selection software 230 is further configured to transmit the selected messages from the message library to the switching unit 201.
In one embodiment, the processor 242 may be a central processing unit (“CPU”), a application specific integrated circuit (“ASIC”), a microprocessor or any other suitable processing device. The memory 228 may include a hard disk, random access memory, cache, removable media drive, mass storage or configuration suitable as storage for data, instructions, and information. In one embodiment, the memory 228 and processor 242 may be integrated. The memory may use any type of volatile or non-volatile storage techniques and mediums. The second network I/O device 240 may be a network interface card, a wireless network interface card or any other suitable network interface device. The message library 238 may be a flat file, a database, an extensible markup language (“XML”) file, or any suitable data storage software. The display output 234 may be a composite video output, an RGB output, an HD video output or another suitable display output. The display unit 236 may be a liquid crystal display monitor or cathode ray tube monitor or any other suitable display device.
In another embodiment, the message selection software 230 may be a compiled program running on a server, a process running on a microprocessor or any other suitable client selection software. The message selection software 230 may be configured to work with the network I/O device 240 or independently communicate with the network I/O device 240. In one embodiment, the message selection software 230 may be configured to query a database, running on the message storage unit 205, for a device address and return a message associated with the device address to the switching unit 201.
In one embodiment, the emergency response unit 207 may include a processor 218, memory 224 running port control software 222, and a third network I/O device 220. The third network I/O device 240 is operatively configured to communicate with the network 211. The port control software 222 running in the memory 224 of the emergency response unit 207 is operatively configured to receive messages from the switching unit 201.
In one embodiment, the processor 218 may be a central processing unit (“CPU”), a application specific integrated circuit (“ASIC”), a microprocessor or any other suitable processing device. The memory 224 may include a hard disk, random access memory, cache, removable media drive, mass storage or configuration suitable as storage for data, instructions, and information. In one embodiment, the memory 224 and processor 218 may be integrated. The memory may use any type of volatile or non-volatile storage techniques and mediums. The third network I/O device 220 may be a network interface card, a wireless network interface card or any other suitable network interface device.
In one embodiment, the port control software 222 may be a compiled program running on a server, a process running on a microprocessor or any other suitable client selection software. The port control software 222 may be configured to work with the network I/O device 240 or independently communicate with the network I/O device 240. In one embodiment, the port control software 222 may be configured to receive a notification from the switching unit 201.
At the same time the originating address is sent to the client storage unit, the switching unit may also sends the originating address to the message storage unit (Step 314). The message storage unit queries the message library to determine if the originating address resides in the message library (Step 316). If the originating address resides in the message library, the message storage unit retrieves the message associated with the originating address from the message library (Step 318). The message storage unit then sends the message to the switching unit. Once the switching unit has the message and the receiving unit addresses, the switching unit sends the message to all of the receiving unit addresses retrieved by the client storage unit (Step 320).
The telecommunications switch 406 also sends the telecommunications device address to the client storage unit 420 and message storage unit 418. The client storage unit 420 queries a database running on the client storage unit 420 to determine if the telecommunications device 402 address resides in the database. If the telecommunications device 402 address does reside in the database, the client storage unit 420 queries the database to retrieve a listing of cellular phone 416 addresses. The client storage unit 420 then sends the cellular phone 416 addresses to the telecommunications switch 406.
The message storage unit 418 queries a database, running on the message storage unit 418, to determine if the telecommunications device 402 address resides in the database. If the telecommunications device 402 address does reside in the database, the message storage unit 418 queries the database to retrieve the message text to include in the notification to the cellular devices 416. The message storage unit 418 then sends the message text to the telecommunications switch 406. The telecommunication switch 406 then calls the address or telephone number of each cellular phone 416 and plays the message received from the message storage unit 418.
In this embodiment, the telecommunications devices 402 may be a VOIP phone, analog phone, cellular phone or any other suitable telecommunications device. The telecommunications switch may be a VOIP switch, TDM switch or any other suitable telecommunications switching device. Further, the client storage unit 420 and message storage unit 418 may be one or more servers running database software.
In another embodiment, the client storage unit 420 includes a user interface which allows an end user to enter cellular phone addresses and message text to distribute when a emergency notification occurs for a given client. Additionally, this interface may allow the assignment of telecommunication devices to a specific client account in the client storage unit 420.
In another embodiment consistent the current embodiment, the telecommunications device 402 may be configured to detect an alert, such as the dialing of 9-1-1 or another predefined sequence of numbers, and to transmit the alert to the telecommunications switch 406 along with a unique identifier for the telecommunications device 402. The telecommunications switch 406 may be configured to receive the alert from the telecommunications device 402 and to send a receipt verification to the telecommunications device 402. The telecommunications device 402 may be configured to receive the verification from the telecommunications switch 406 and to retrieve a message stored in a message library in the memory of the telecommunications device 402 based on the alert detected. The message may include, but not be limited to, a verification that the telecommunications switch has received the alert, instructions on how to respond to the alert, and any other information based on the type of alert encountered.
The client storage unit 520 may be configured to also send the list of addresses and device identifiers received from the client library to the telecommunications switch 506. The telecommunications switch 506 may be configured to retrieve information from each of the information gathering device 522 addresses received from the client storage unit 520 and to transmit any information received from the information gathering devices 522 to appropriate forwarding addresses as received from the client storage unit 520.
In another illustrative example consistent with the current embodiment, one communications device 502 may detect the dialing of a sequence of numbers, such as 123, the telecommunications device 502 may then search an alert library in the memory of the telecommunications device 502 to determine if the sequence of numbers represents an alert. If the sequence of numbers are found in the telecommunications device 502 alert library, the numbers may be forwarded to the telecommunication switch 506 along with the address of the telecommunications device 502.
The telecommunications switch 506 may forward the sequence of numbers and the telecommunications device 502 identifier to the client storage unit 520. The client storage unit 520 may query a client library to retrieve a list of receiving unit 516 addresses, information gathering unit 522 addresses, information gathering equipment types and information gather device forwarding addresses based on the telecommunications device 502 address and the sequence of numbers. The client storage unit 520 may then transmit the information received from the query to the telecommunications switch 506. The telecommunications switch may request information from each of the information gathering devices 522 and may then transmit the information received to the predetermined forwarding addresses for further analysis. For example, the telecommunications switch 506 may retrieve video from surveillance cameras and forward the video to a central command unit for further analysis.
In another illustrative example consistent with the current embodiment, the telecommunications device 502 may be configured to initiate reactions in security and notification devices 524, such as, but not limited to, unlocking and locking door locks, turning on strobe lights, turning on sirens and other security devices. For example, one of the plurality of telecommunications device 502 may detect the dialing of a sequence of numbers. The telecommunications device 502 may be configured to search the a alert library stored in the memory of the telecommunications device 502 to determine if the number sequence is a predetermined alert. If the number sequence is a predetermined alert, the telecommunications device may be configured to send commands to a plurality of security and notification devices 524.
For example, if the telecommunications device 502 detects the dialing of a predetermined sequence of numbers, such as “*894”, the telecommunications device 502 may search its memory to determine if “*894” is listed in a alert library stored in memory. If “*894” is associated with a alert, such as a assault, the telecommunications device 502 may send a command to a security and notification device 524, such as a siren, to turn the security and notification device on.
The benefits of an emergency notification system as detailed above includes immediate secondary notification of an emergency situation, customizable messaging of emergency notices to cellular phones, and a streamlined method of alerting individuals of a emergency event. By providing an emergency notification system as described herein, an organization can effectively and efficiently monitor critical emergency situations arising at a facility. This allows for up to the minute monitoring of emergency situations that may effect the operations of the organization.
While various embodiments of the present invention have been described, it will be apparent to those of skill in the art that many more embodiments and implementations are possible that are within the scope of this invention. Accordingly, the present invention is not to be restricted except in light of the attached claims and their equivalents.
