Patent Grant
8893110
Non-volatile memory is employed in a wide variety of electronic devices such as, for example, mobile handsets, cellular phones, personal digital assistants (PDA's), pagers and handheld personal computers. The non-volatile memory in these devices contains firmware, application software, data, and configuration information that makes the devices operational, and may be provided by the manufacturers of the electronic devices, by system operators of telecommunication carrier networks, or by third parties developers. If defects are found in such firmware/software, or if new features are to be added to such devices, the software and/or firmware in the affected electronic devices may need to be updated. Errors and/or interruptions that may occur during the updating of such operational code may leave the electronic device in a partly or completely non-functional state. To avoid this problem, present methods of updating such software and/or firmware involve returning the electronic device to the manufacturer, to the system operator, or to the third party, so that an update of memory contents may be performed using a direct connection to the electronic device. This is both costly and inconvenient to both the user of the electronic device, and to one performing the update.
Configuration parameters and other information for an electronic device may be stored in the non-volatile memory of such devices, and information about the device capabilities, the hardware, software and manufacturer of the device, and particulars for a given instance of the device in a network may be stored in databases used by, for example, device management and customer service operations. Such databases may be accessible to device management and customer service operations through database access mechanisms using, for example, structured query language (SQL) or similar database management tools.
Updates to firmware and/or software in an electronic device may be developed by a number of parties including, for example, the manufacturer of the electronic device, the provider of services of a communication network accessed by the electronic device, or a third party. While the manufacturer and/or third party may be technically qualified and capable of creating workable updates for the firmware and/or software in an electronic device, such updated firmware and/or software may not be planned for or compatible with the services and communication capabilities of the communication network of the service provider. Although the user of the electronic device may have authorization to use the network, an update to the firmware/software of the electronic device may not be authorized for use in electronic device served by the communication network of the service provider.
In some circumstances, updates to software/firmware of an electronic device that are approved for distribution may be intended only for use by a subset of those electronic device users. For example, new applications or software and/or firmware updates may provide electronic device capabilities that are intended for use by specific groups of users. Some updates may not yet be fully tested, and there may be a desire to make such updates available to users that have been selected to be testers of an early release of an application or firmware/software update. In other circumstances, such a subset of users may have a common need for an application or update of firmware/software, and distribution to such a subset may be desirable. Limiting the distribution of such updates to a selected group may be necessary and/or prudent, if such updates may cause problems for the users of the affected electronic devices.
Further limitations and disadvantages of conventional and traditional approaches will become apparent to one of skill in the art, through comparison of such systems with a representative embodiment of the present invention as set forth in the remainder of the present application with reference to the drawings.
Aspects of the present invention relate generally to the updating of memory in electronic devices, and more specifically, to methods and systems supporting device management and processing of updates for firmware, software, configuration parameters and file systems in memory of an electronic device such as, for example, non-volatile FLASH-type memory. While the following discussion focuses primarily on mobile electronic devices such as, for example, a mobile handset, a cellular phone, a personal digital assistant, a pager, and a handheld personal computer, this is by way of example and not by way of specific limitations of the present invention. The teaching contained herein may also be applicable to a variety of other electronic devices having a processor and memory containing software, firmware, configuration information, data files, and the like, for which updating of memory contents may be desirable.
Representative embodiments of the present invention may be employed during updates using wired or wireless communication links such as, for example, a public switched telephone network, a wired local or wide area network, an intranet, the Internet, and wireless cellular, paging, local area, personal area, and short range networks such as those referred to as WiFi, IEEE 802.11a/b/g/n compatible networks, the short range wireless technology known as Bluetooth, and similar types of communication links.
In a representative embodiment of the present invention, information for updating memory in an electronic device such as those described above is communicated using, for example, an update package comprising a set of instructions executable by firmware and/or software in the electronic device to transform or convert an existing version of software, firmware, and/or data in the electronic device into a new or updated version of the software, firmware, and/or data. Such an update package may also contain metadata related to the update.
The following definitions, acronyms and abbreviations are use in this document:
As shown in the illustration of
As illustrated in
In a representative embodiment of the present invention, an electronic device such as, for example, the electronic device 107 of
In addition to those elements described above, the electronic device 107 may comprise a downloaded diagnostic client (not shown) that facilitates remote diagnosis, and a traps client (not shown) that facilitates the setting of traps and retrieving of collected information. The DM client 163 of the electronic device 107 may interact with the DM server 109, the diagnostic client, and the traps client, to receive DM commands from the DM server 109 and to implement them in the electronic device 107. The download server 151 may be employed to download firmware and software updates (e.g., update information in the form of, for example, update packages). The download server 151 may also be used to download new firmware/software such as, for example, the diagnostics client mentioned above, which may then be installed and activated in the electronic device 107.
As described briefly above, an electronic device in accordance with a representative embodiment of the present invention (e.g., electronic device 107) may receive update information (e.g., an update package) for processing by one or more update agents (e.g., update agent 115) to convert/transform software (e.g., application software 127) and/or firmware (e.g., firmware 117) to produce updated software/firmware in the electronic device. In some representative embodiments of the present invention, the update agent 115 may comprise multiple update agents, each of the update agents appropriately arranged to process different types of update information for updating different types/formats of software, firmware, user data, and configuration parameters in the memory of the electronic device 107. Each of the update packages received may be processed in the electronic device by an appropriate one of the update agent(s) 115 to update an associated type of information in the memory of the electronic device 107.
In one representative embodiment of the present invention, an Open Mobile Alliance (OMA) device management (DM)-based applications server is composed of two parts, an OMA DM-based application, and an OMA DM server such as, for example, the DM server 109 shown in
An OMA DM common framework in accordance with a representative embodiment of the present invention is arranged to support a set of application programming interfaces (APIs) and call back services, so that OMA DM-based applications may be easily and effectively integrated with an OMA DM server, such as the DM server 109 of
A customer care server such as, for example, the customer care server 157 of
In a representative embodiment of the present invention, the code to support OMA DM-based device management for customer care activities of a customer care server (e.g., customer care server 157 of
An OMA DM common framework in accordance with one representative embodiment of the present invention provides for the real-time sharing of data by multiple OMA DM Based applications, and may include sharing of the data from a DM tree in an electronic device such as the electronic device 107 of
Currently, each manufacturer of an electronic devices such as the electronic device 107 of
An example demonstrating how a customer care server may profile a DM tree in an electronic device is discussed below.
During the management phase, the OMA DM common framework first employs the setCommandResults call back service to communicate the CommandResponse object to the OMA DM based application. In the illustration, this communication is received by functional element SCDMReceiver of the OMA DM based application. As shown in
During a management phase, the OMA DM common framework employs a setBoostrapResult call back service to pass results of the bootstrap activity to the OMA DM-based application. In the illustration, this communication is received by functional element SCDMReceiver of the OMA DM based application. As shown in
As shown in
When using Java Remote Method Invocation, an OMA DM-based application may implement the call back services remote client API defined in this document and provide the following information to the OMA DM common framework.
A representative embodiment of the present invention defines a set of objects for communication between an OMA DM-based application (e.g., device management application 256 and customer care application 257 of
Some representative embodiments of the present invention employ an API object named “CommandRequest”, which is used by an OMA DM-based application to indicate to the OMA DM common framework the SyncML DM command to issue to a DM client (e.g., 163 of
Some representative embodiments of the present invention employ an API object named “CommandResponse”, which is used to report back the results or the status of the command back to the OMA DM Based application. Table 2, below, shows an exemplary structure of a CommandResponse object in accordance with a representative embodiment of the present invention.
Some representative embodiments of the present invention employ an API object named “MMV”, that is used by an OMA DM-based application and OMA DM common framework to represent the make, model and version of an electronic device (e.g., electronic device 107 of
Some representative embodiments of the present invention employ an API object named “DeviceCapability”, that is used by an OMA DM-based application and OMA DM common framework to customize the data related to device. (e.g., electronic device 107 of
Some representative embodiments of the present invention employ an API object named “DeviceInstance”, that is used by an OMA DM-based application and OMA DM common framework to represent the data related to a single device. (e.g., electronic device 107 of
employ an API object named “SMSCConfiguration”, that may used by an OMA DM-based application and OMA DM common framework to represent the data related to the configuration of a short message service center. Table 6, below, shows an exemplary structure of a SMSCConfiguration object in accordance with a representative embodiment of the present invention.
A representative embodiment of the present invention provides a application programming interface (API) that permits an OMA DM-based application to send device management (DM) commands to an electronic device such as, for example, the electronic device 107 of
Some representative embodiments of the present invention provide a API function to execute a command on a single electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be an asynchronous call. The DM server may use the “cmd” parameter to determine which OMA DM command to issue to the electronic device. The expectedDeviceId (e.g., IMEI) and authScheme parameters may be passed to save calls by a DM server such as DM server 109 of
Table 7, shown below, illustrates an exemplary set of parameters that may be used with the “executeCommand” API call.
Some representative embodiments of the present invention provide an API function to execute a command on multiple electronic devices for one API call. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be an asynchronous call. The DM server may use the “cmd” parameter array to determine which OMA DM command to issue to each electronic device. The expectedDeviceId (IMEI) and authScheme parameter arrays may be passed to save calls by a DM server such as DM server 109 of
Table 8, shown below, illustrates an exemplary set of parameters that may be used with the “executeCommand” API call.
Some representative embodiments of the present invention provide an alternate API function to execute a command on a single electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be an asynchronous call. The DM server may use the “cmd” parameter to determine which OMA DM command to issue to the electronic device. The expectedDeviceId (IMEI) and authScheme parameters may be passed to save calls by a DM server such as DM server 109 of
Table 9, shown below, illustrates an exemplary set of parameters that may be used with the “executeCommand” API call.
Some representative embodiments of the present invention provide an alternate API function to execute a command on multiple electronic devices for one API call. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be an asynchronous call. The DM server may use the “cmd” parameter array to determine which OMA DM command to issue to each electronic device. The expectedDeviceId (IMEI) and authScheme parameter arrays may be passed to save calls by a DM server such as DM server 109 of
Table 10, shown below, illustrates an exemplary set of parameters that may be used with the “executeCommand” API call.
Some representative embodiments of the present invention provide an API function to cancel a device management command on an electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be a synchronous call. The DM server may cancel or delete any pending DM command for the electronic device with the specified phone number. Such an API call may return a 0 if a command is successfully cancelled, and may return −1 if an error occurs while deleting a DM command.
Some representative embodiments of the present invention provide an alternate API function to cancel a device management command on an electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be a synchronous call. The DM server may cancel or delete any pending DM command for the electronic device with the specified phone number. Such an API call may return a 0 if a command is successfully cancelled, and may return −1 if an error occurs while deleting a DM command.
Some representative embodiments of the present invention provide an API function to retry a device management command on an electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be a synchronous call. The DM server may retry the last DM command that was issued to the electronic device. The DM server may first cancel and then re-issue the command. Such an API call may return a 0 if a command retry is successful, and may return −1 if an error occurs while retrying a DM command.
Some representative embodiments of the present invention provide an alternate API function to retry a device management command on an electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be a synchronous call. The DM server may retry the last command that was issued to the electronic device. The DM server may first cancel and then re-issue the command. Such an API call may return a 0 if a command retry is successful, and may return −1 if an error occurs while retrying a DM command.
An OMA DM-based application in accordance with some representative embodiments of the present invention provides a call back service function to report the results of a device management command on an electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, a DM server (e.g., DM server 109 of
Table 11, shown below, illustrates an exemplary set of parameters that may be used with the “setCommandResults” API call.
Some representative embodiments of the present invention provide a call back service function to be used by a DM server such as the DM server 109 of
In a representative embodiment of the present invention, a DM server (e.g., DM server 109 of
Table 12, shown below, illustrates an exemplary set of parameters that may be used with the “processDevice” call back service call.
Some representative embodiments of the present invention provide a call back service function to be used by a DM server such as the DM server 109 of
In a representative embodiment of the present invention, a DM server (e.g., DM server 109 of
Table 13, shown below, illustrates an exemplary set of parameters that may be used with the “getAuthScheme” call back service call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to bootstrap a single electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be an asynchronous call. A DM server (e.g., DM server 109 of
Table 14, shown below, illustrates an exemplary set of parameters that may be used with the “Bootstrap” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application such as the DM server 109 of
In a representative embodiment of the present invention, this function may be an asynchronous call. This is similar to the Bootstrap call shown above, with the exception that the Bootstrap parameter may be an array of objects for the electronic devices to be bootstrapped during the DM session.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to create a bootstrap message without sending it to the intended electronic device recipient. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be a synchronous call. This is similar to the Bootstrap call shown in the above two sections, but instead of sending the bootstrap message to the intended electronic device, the API function may immediately return the calculated text comprising a bootstrap XML message string. In addition, calculated credentials may be stored (e.g., in DEVICE_INSTANCE).
Some representative embodiments of the present invention provide an alternate API function to be used by an OMA DM-based application to create a bootstrap message without sending it to the intended electronic device recipient. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, this function may be a synchronous call. This call is similar to the Bootstrap call shown in the above section. Instead of sending the bootstrap message to the intended electronic device, this API function may immediately return the calculated text comprising a bootstrap XML message string. In addition, calculated credentials may be stored (e.g., in DEVICE_INSTANCE).
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to bootstrap an electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to cause the OMA DM common framework to bootstrap an electronic device (e.g., the electronic device 107 of
Table 15, shown below, illustrates an exemplary set of parameters that may be used with the “bootstrapDevice” API function call.
Some representative embodiments of the present invention employ a call back service function to be used by a DM server such as the DM server 109 of
In a representative embodiment of the present invention, an OMA DM-based application may provide/expose such a call back service to permit a DM server (e.g., DM server 109 of
Table 16, shown below, illustrates an exemplary set of parameters that may be used with the “setBootstrapResults” call back service call.
Some representative embodiments of the present invention employ a call back service function to be used by a DM server such as the DM server 109 of
In a representative embodiment of the present invention, an OMA DM-based application may provide/expose such a call back service to permit a DM server (e.g., DM server 109 of
Table 17, shown below, illustrates an exemplary set of parameters that may be used with the “sendMessage” call back service call.
Some representative embodiments of the present invention employ a call back service function to be used by a DM server such as the DM server 109 of
In a representative embodiment of the present invention, an OMA DM-based application may also provide/expose such a call back service to permit a DM server (e.g., DM server 109 of
Table 18, shown below, illustrates an exemplary set of parameters that may be used with the “send Message” call back service call.
Some representative embodiments of the present invention employ a call back service function to be used by a DM server such as the DM server 109 of
In a representative embodiment of the present invention, an OMA DM-based application may provide/expose such a call back service to permit a DM server (e.g., DM server 109 of
Table 19, shown below, illustrates an exemplary set of parameters that may be used with the “send Message” call back service call.
Some representative embodiments of the present invention employ a call back service function to be used by a DM server such as the DM server 109 of
In a representative embodiment of the present invention, an OMA DM-based application may provide/expose such a call back service to permit a DM server (e.g., DM server 109 of
Table 20, shown below, illustrates an exemplary set of parameters that may be used with the “sendMessage” call back service call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to access DeviceCapability by the MMV of the electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to cause the OMA DM common framework to provide DeviceCapability information based on the MMV of an electronic device (e.g., the electronic device 107 of
Table 21, shown below, illustrates an exemplary set of parameters that may be used with the “getDeviceCapability” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to access DeviceCapability by the deviceID of the electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to cause the OMA DM common framework to provide DeviceCapability information based on the deviceID of an electronic device (e.g., the electronic device 107 of
Table 22, shown below, illustrates an exemplary set of parameters that may be used with the “getDeviceCapability” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to create a new DeviceCapability for an electronic device. A function prototype for such a function may appear as follows:
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to cause the OMA DM common framework to create a new DeviceCapability information.
Table 23, shown below, illustrates an exemplary set of parameters that may be used with the “createDeviceCapability” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to assign a DeviceCapability to a single electronic device (e.g., electronic device 107 of
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to assign DeviceCapability information a single electronic device (e.g., the electronic device 107 of
Table 24, shown below, illustrates an exemplary set of parameters that may be used with the “getDeviceCapability” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to update DeviceCapability information for a single electronic device (e.g., electronic device 107 of
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to update DeviceCapability information for a single electronic device (e.g., the electronic device 107 of
Table 25, shown below, illustrates an exemplary set of parameters that may be used with the “updateDeviceCapability” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to get the node URI for a single electronic device (e.g., electronic device 107 of
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to get the node URI for a single electronic device (e.g., the electronic device 107 of
Table 26, shown below, illustrates an exemplary set of parameters that may be used with the “getNodeURI” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to add a device instance for an electronic device (e.g., electronic device 107 of
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to add a DeviceInstance object to an OMA DM common framework for an electronic device (e.g., the electronic device 107 of
Table 27, shown below, illustrates an exemplary set of parameters that may be used with the “addDevice” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to update a device instance for an electronic device (e.g., electronic device 107 of
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to update a DeviceInstance object in an OMA DM common framework for an electronic device (e.g., the electronic device 107 of
Table 28, shown below, illustrates an exemplary set of parameters that may be used with the “addDevice” API function call.
Some representative embodiments of the present invention provide an API function to be used by an OMA DM-based application to get a device instance for an electronic device (e.g., electronic device 107 of
In a representative embodiment of the present invention, an OMA DM-based application may use this API function to get a DeviceInstance object for an electronic device (e.g., the electronic device 107 of
Table 29, shown below, illustrates an exemplary set of parameters that may be used with the “getDevice” API function call.
The following describes an example device management activity to profile a sub-tree of a device management tree in an electronic device, node by node. In such a circumstance, a OMA DM-based application may issue the CommandRequest shown in Table 30, below:
An OMA DM common framework in accordance with one representative embodiment of the present invention converts the above object to a DM command and send it to the electronic device (e.g., electronic device 107 of
An OMA DM common framework in accordance with one representative embodiment of the present invention uses the command and parameters shown below to determine whether profiling a sub-tree is supported by an electronic device. The targetURI attribute of the CommandRequest object may be set as follows:
In accordance with the OMA DM protocol, a DM server may use the Get command with a “targetURI” attribute to retrieve management tree information identified by the targetURI attribute. The Get command and the URI may have the following format:
In accordance with the OMA DM protocol, if an electronic device doesn't support the DM command sent to it, the electronic device will return the status “406”. When an OMA DM common framework in accordance with a representative embodiment of the present invention finds that the electronic device does not support retrieval of the DM tree information, the OMA DM common framework may send a DM Get command to the electronic device recursively, to profile the sub-tree node by node. When the profile of a sub-tree is complete, an OMA DM common framework may send the results back to the OMA DM-based application (e.g., the SmartCare customer care application) by calling the “setCommandsResults” call back service method implemented by the OMA DM-based application.
The following illustrates an example of the results of a DM sub-tree profile activity:
A representative embodiment of the present invention supports an end-to-end Firmware-Over-the-Air (FOTA) update solution where a subscriber identity module (SIM) may be used to augment existing OMA DM and proprietor FOTA security. The SIM is employed as an authentication tool for FOTA update packages and provides an operator specific control point for rejecting update packages for updates that are not explicitly authorized via the SIM. In a representative embodiment of the present invention, update packages may be signed by, for example, a network system operator and may then be checked against a validation string, which is embedded during manufacturing in an operator-provided SIM. In some representative embodiments, an update packages may have a validation string added as a header to a binary file that constitutes the update package.
In a representative embodiment of the present invention, update packages may be transported to an electronic device (e.g., electronic device 107 of
A representative embodiment of the present invention may be employed in electronic device such as, for example, Motorola V635 and E1000 handsets. Subscriber identity module (SIM) cards such as those available from, for example, Gemplus SA, also known as Gemalto NV, may be used to secure FOTA updates. In a representative embodiment of the present invention, a SIM card may include special information about a system operator against which validation of an update package may be performed, to permit secure updates.
At some later time, a download module in an electronic device (e.g., electronic device 107 of
In a representative embodiment of the present invention, the verification string/validation string/signature data may be stored in non-volatile memory (e.g., flash memory), and may share memory space with FOTA data. The EF_FOTA bytes may be stored at the end of blocks reserved for an update package. In some representative embodiments of the present invention, the EF_FOTA bytes may be part of flex data.
The update agent in one representative embodiment of the present invention extracts the verification string/validation string/signature data from an update package, and may compare it with the verification string/validation string/signature data extracted from the SIM and stored in non-volatile memory (e.g., flash memory). The update agent may identify the location of the verification string/validation string/signature data by including the appropriate addresses in memory where it is stored. This information may be part of an update agent header, and the update agent may accommodate the signature checking. The verification string/validation string/signature data extracted from a SIM by a handoff agent may be read, and may be compared with verification string/validation string/signature data signature data embedded in an update package. If the update package is rejected, an error code may be written to non-volatile memory as a return value.
In a representative embodiment of the present invention, an update agent such as, for example, the update agent 115 of
In a representative embodiment of the present invention, verification string/validation string/signature data may be added/attached to an update package created by, for example, an update package generator such as the mProve® Generator available from Hewlett-Packard Company. In some representative embodiments, sixteen (16) bytes may be added to the update package binary data. The process of adding/attaching the verification string/validation string/signature data may be done through a binary concatenation tool designed for this specific purpose.
In a representative embodiment of the present invention, software/firmware components within the electronic device may perform the following functions in handling an update package:
A download agent in the electronic device (e.g., DM client 163 of
A handoff agent in the electronic device (e.g., handoff module 121 of
The following discussion provides the details of exemplary use-cases illustrating various aspects of some representative embodiments of the present invention. A representative embodiment of the present invention provides a SIM secured FOTA mechanism that is designed to prevent users with electronic devices issued, provided, and maintained by a system operator from installing alternative update packages that are not explicitly approved by the system operator. The security method is transport independent, so that unapproved updates are rejected by the electronic device, regardless of how they are delivered.
The following exemplary use-case illustrates a case where a system operator A-approved update package is to be processed with a system operator A-secured FOTA SIM.
Pre-Condition:
Post-Condition:
Steps:
The following exemplary use-case illustrates a case where a non-secured update package is to be processed with a system operator A-secured FOTA SIM.
Pre-Condition:
Post-Condition:
Steps:
The following exemplary use-case illustrates a case where a system operator B-secured update package is to be processed with a system operator A-secured FOTA SIM.
Pre-Condition:
Post-Condition:
Steps:
The following exemplary use-case illustrates a case where a system operator B-approved update package is to be processed with a system operator A-not secured FOTA SIM.
Pre-Condition:
Post-Condition:
Steps:
The following exemplary use-case illustrates a case where a non-secured update package is to be processed with a system operator A-not secured FOTA SIM.
Pre-Condition:
Post-Condition:
Steps:
The following exemplary use-case illustrates a case where a non-system operator B-secured update package is to be processed with a system operator A-not secured FOTA SIM.
Pre-Condition:
Post-Condition:
Steps:
The following exemplary use-case illustrates a case where a system operator A-approved update package is to be processed with a system operator A-secured FOTA SIM and FOTA update is not allowed (e.g., bit “b1” of FOTA condition byte=0).
Pre-Condition:
Post-Condition:
Steps:
An update server in one representative embodiment of the present invention supports Operator specific prompting. Language preference may be passed as a field in a form that may be manually filled in by customer on web interface, or that may be passed as a URL parameter such as, for example, automatically passed by customer care agent application or by Operator Mobile portal. Region specific languages may be supported in a download descriptor portion of metadata that is associated with an update package. In order to support multiple languages, one representative embodiment of the present invention permits multiple download descriptors to be associated with each update package.
Some representative embodiments of the present invention support management (e.g., creation, deletion, modification, selection, and listing) of device tester groups. Specific software/firmware updates may be selectively published to specific groups of subscribers. Deployment managers may select available ‘Released’ updates and assign them to managed subscriber groups, or classes. This feature enables global operators to centrally test and validate updates while providing the flexibility of independent deployments for each geographic or operating unit. For example, an update may be only made available to a specific device testing group who have a software/firmware version of 2.x or higher because of certain electronic device (e.g., hardware limitations).
Some representative embodiments of the present invention provide support for the distribution of multiple update packages in a single session of communication of an update server with an electronic device. During a rendezvous with the device, an update server in accordance with the present invention may determine that multiple updates are involved, and may accordingly fetch the relevant update packages and initiate multiple downloads to the affected electronic device. In a representative embodiment of the downloads may be initiated in the same device management session.
In some representative embodiments of the present invention, an update server may check whether further update packages are available for download, and if so, may initiate an OMA DM Replace/Exec command for a remaining update package, immediately. This may result in a daisy chain of updates, where the electronic device is updated until brought to the latest firmware/software version. Some representative embodiments of the present invention employ device-specific adapters that enable customization such as update with multiple update packages.
Some representative embodiments of the present invention support text prompting before a download of update package information. The language of such text prompts may be selected based upon the MSISDN of the electronic device to be updated. For example, one of English, German, French and Spanish may be selected depending upon the MSISDN of the electronic device to be updated. This may be supported for text prompting before both individual updates and bulk updates.
Some representative embodiments of the present invention support text prompting after a download of update package information. The language of such text prompts may be selected based upon the MSISDN of the electronic device to be updated. For example, one of English, German, French and Spanish may be selected depending upon the MSISDN of the electronic device to be updated. This may be supported for text prompting after both individual updates and bulk updates.
In a representative embodiment of the present invention, such text prompts may be picked out of a download descriptor associated with the update package to be downloaded to the electronic device. The electronic device may receive the download descriptor, extract the text prompt information, and display it to the user of the electronic device. The download descriptor may be, for example, a download descriptor such as the OMA download descriptor. The text prompt in the download descriptor may, for example, be automatically populated from release notes maintained in an update server system.
Some representative embodiments of the present invention support text prompting after download and before proceeding with an update of an electronic device. The language of such text prompts may be selected based upon the MSISDN of the electronic device to be updated. For example, one of English, German, French and Spanish may be selected depending upon the MSISDN of the electronic device to be updated. Such text prompts may be specified by a customer care representative. This feature may be supported for text prompting before updating of an electronic device for both individual updates and bulk updates.
Some representative embodiments of the present invention support text prompting after an update of an electronic device. The language of such text prompts may be selected based upon the MSISDN of the electronic device to be updated. For example, one of English, German, French and Spanish may be selected depending upon the MSISDN of the electronic device to be updated. Such text prompts may be specified by a customer care representative. This feature may be supported for text prompting after updating of an electronic device for both individual updates and bulk updates.
Some representative embodiments of the present invention support administrator creation and configuration of roles of different users of an update server. This configuration may include the setting of functional restrictions and user interface configuration for each user role. Configuration of the user interface for a particular user role may include the selection of the information fields available on the user interface for that role, and read/write access permissions to the information available for the role. This permits the update server administrator to streamline processes and minimize the chances of overloading a user of the system with excessive and/or meaningless information.
An update server in accordance with one representative embodiment of the present invention supports the generation of reports for specific device target groups. This report may be generated based upon, for example, MSISDN. Reports showing historical transactions for a single electronic device may be provided. Such a report may, for example, be generated for a specific electronic device, and may be viewed and exported.
Further detail may be provided for each job indicating each electronic device and the state for that electronic device. These results may be filtered by a number of parameters to provide results for a specific group of electronic devices (e.g., handsets). For example, one might specify all failed updates for an electronic device such as a Nokia 3560. These reports may be exportable for offline analysis or for re-submission after problem resolution.
To help with troubleshooting for specific devices, an update server/download server may provide event level detail for each step of the update process. An internal state machine design may enable an operator to understand where in the process a problem is occurring to pinpoint the exact point of failure.
Some representative embodiments of the present invention support listing of available update packages, including those that may require special handling such as those that have been “created”, “rejected”, “tested” and “deactivated”. Filters may be provided that permit filtering list contents by manufacturer and model, for example. Filtering by update package state may also be provided.
Some representative embodiments of the present invention support a monitoring mechanism to provide warning conditions when a configurable failure threshold is met. One representative embodiment of the present invention may use SNMP traps programmatically. Another representative embodiment of the present invention may employ monitoring threads that watch for failed jobs and send email or an SNMP trap when a threshold level is read. A representative embodiment of the present invention allows a user to allocate monitoring parameters (e.g., for warning conditions). An update task may be given a threshold level for minimum successful updates within a given time period (e.g., set manually by appropriate user role). This threshold level may be modified at any time. The update task may also be given a threshold level for a maximum number of failed updates within a given time period (e.g., set manually by appropriate user role). This threshold level may also be modified at any time. Some representative embodiments of the present invention also automatically suspend an update task if special conditions are met.
Some representative embodiments of the present invention permit update task (re-)scheduling at any time. For example, such an embodiment may allow an authorized user to allocate and/or modify the (re-)start week, day and time; to allocate and/or modify the authorized week, day and time periods; to allocate and/or modify the non-authorized week, day and time periods; to allocate and/or modify the priority level. Such an embodiment may also allow an authorized user to allocate and/or modify the maximum number of download attempts with a device; to allocate and/or modify the restrictions on network(s) that can be used for the electronic device update; to allocate and/or modify the threshold level for minimum successful updates within a given time period; and to allocate and/or modify the threshold level for maximum failed updates within a given time period. Restart parameters and priority levels may involve stopping of a job, exporting outstanding records, re-importing of records and restarting under a new job. A warning that a minimum threshold level has not been met may also be provided. A warning that maximum thresholds are surpassed may be provided. A means of determining the meaning or description of standard and/or manufacturer-specific result/error codes may be provided, and details of the meanings/descriptions of such result/error codes may be placed on exported reports.
Some representative embodiments of the present invention comprise an update server for the generation and distribution of update packages. Update packages generated by such an update server may include the FOTA credentials (verification string/validation string/signature data) discussed previously, or the FOTA credentials (verification string/validation string/signature data) may be added to an update package using a post-processing tool, discussed earlier in this document.
Aspects of the present invention may be seen in a system supporting access via a communication network to device management information for a plurality of electronic devices. Such a system may comprise at least one database containing the device management information, the at least one database enabling access to the device management information using a first object-type software interface mechanism. Such a system may also comprise at least one device management server communicatively coupled to the plurality of electronic devices and to the at least one database, the at least one device management server employing a second object-type software interface mechanism to access the at least one database. In addition, such a system may comprise a plurality of application servers, each of the plurality of application servers employing the second object-type software interface mechanism to access the at least one database in parallel with access by the at least one device management server.
In a representative embodiment of the present invention, the at least one database may comprise one or more management objects specified by an Open Mobile Alliance (OMA) version 1.2 or earlier protocol specification. The first object-type software interface mechanism may comprise a java data objects interface, and the second object-type software interface mechanism may comprise a data access object (DAO) interface. The second object-type software interface mechanism may support one or more of a device capability object, a device instance object, and an object for managing information identifying one or more of a make, a model and/or a version of each of the plurality of electronic devices. The communication network may comprise a public wireless network, and the plurality of electronic devices may comprise a cellular handset. The plurality of application servers may comprise one or both of a server providing customer care services to users of the plurality of electronic devices and/or a server that provides firmware and/or software updates to the plurality of electronic devices. The at least one device management server may access memory of the plurality of electronic devices using device management commands compatible with an Open Mobile Alliance (OMA) device management (DM) version 1.2 or earlier protocol specification.
Further aspects of the present invention may be observed in an electronic device comprising at least one processor operable to communicate over a network, and non-volatile memory operably coupled to the at least one processor. The non-volatile memory may comprise code executable by the at least one processor to receive and process information for updating firmware and/or software in the electronic device. Such an electronic device may also comprise interface circuitry for operably coupling the at least one processor to a user interchangeable circuit card. The executable code may cause at least a portion of the information for updating firmware and/or software to be compared to a corresponding portion of information in the user interchangeable circuit card to determine whether processing of information for updating firmware and/or software stored in the non-volatile memory of the electronic device is allowed.
In a representative embodiment of the present invention, the network comprises a public wireless network, and the electronic device may comprise a cellular handset. The information for updating firmware and/or software in the electronic device may comprise a set of instructions executable by the code to transform a first version of firmware and/or software to an updated version, and the user interchangeable circuit card may comprise a subscriber identity module (SIM) card.
Additional aspects of the present invention may be found in a system supporting device management via a communication network for a plurality of electronic devices. Such a system may comprise at least one database comprising information for updating the plurality of electronic devices, and information identifying each of the plurality of electronic devices, and at least one server communicatively coupled to the plurality of electronic devices and to the at least one database. In such a system, the at least one server may automatically determine a language for use in communicating at least one prompt message to a user of one of the plurality of electronic devices based upon the information identifying the one of the plurality of electronic devices. The at least one prompt message may be displayed upon receipt of a download descriptor compatible with an Open Mobile Alliance (OMA) version 1.2 or earlier protocol specification. The communication network may comprise a wireless network, and the information identifying each of the plurality of electronic devices may comprise one of a mobile station integrated services digital network (MSISDN) number, information identifying a public land mobile network (PLMN), a device identifier, or a phone number. The plurality of electronic devices may comprise a cellular handset, and the at least one server may communicate the information for updating the plurality of electronic devices using device management commands compatible with an Open Mobile Alliance (OMA) device management (DM) version 1.2 or earlier protocol specification.
Still other aspects of the present invention may be seen in a method supporting device management for a plurality of electronic devices, via a communication network. Such a method may comprise accessing at least one database comprising information for updating the plurality of electronic devices, and information identifying each of the plurality of electronic devices, and automatically determining a language for use in communicating at least one prompt message to a user of one of the plurality of electronic devices, based upon the information identifying the one of the plurality of electronic devices. The method may also communicate the at least one prompt message to the user of the one of the plurality of electronic devices, wherein the communicating may comprise expressing the at least one prompt in the determined language.
In a representative embodiment of the present invention, the at least one prompt message may be displayed upon receipt of a download descriptor compatible with an Open Mobile Alliance (OMA) version 1.2 or earlier protocol specification, and the communication network comprises a wireless network. The information identifying each of the plurality of electronic devices may comprise one of a mobile station integrated services digital network (MSISDN) number, information identifying a public land mobile network (PLMN), a device identifier, or a phone number, and the plurality of electronic devices may comprise a handset. The information for updating the plurality of electronic devices may be communicated to the plurality of electronic devices using device management commands compatible with an Open Mobile Alliance (OMA) device management (DM) version 1.2 or earlier protocol specification.
Although a system and method according to the present invention has been described in connection with the preferred embodiment, it is not intended to be limited to the specific form set forth herein, but on the contrary, it is intended to cover such alternative, modifications, and equivalents, as can be reasonably included within the scope of the invention as defined by this disclosure and appended diagrams.
Accordingly, a representative embodiment of the present invention may be realized in hardware, software, or a combination of hardware and software. Representative embodiments of the present invention may be realized in a centralized fashion in at least one computer system, or in a distributed fashion where different elements are spread across several interconnected computer systems. Any kind of computer system or other apparatus adapted for carrying out the methods described herein is suited. A combination of hardware and software may be a general-purpose computer system with a computer program that, when being loaded and executed, controls the computer system such that it carries out the methods described herein.
A representative embodiment of the present invention may also be embedded in a computer program product, which comprises all the features enabling the implementation of the methods described herein, and which when loaded in a computer system is able to carry out these methods. Computer program in the present context means any expression, in any language, code or notation, of a set of instructions intended to cause a system having an information processing capability to perform a particular function either directly or after either or both of the following: a) conversion to another language, code or notation; b) reproduction in a different material form.
While aspects of the present invention have been described with reference to certain embodiments, it will be understood by those skilled in the art that various changes may be made and equivalents may be substituted without departing from the scope of the representative embodiments of the present invention. In addition, many modifications may be made to adapt a particular situation or material to the teachings of a representative embodiment of the present invention without departing from its scope. Therefore, it is intended that embodiments of the present invention not be limited to the particular embodiments disclosed herein, but that representative embodiments of the present invention include all embodiments falling within the scope of the appended claims.
This application is a divisional of U.S. application Ser. No. 11/810,575, filed Jun. 6, 2007, entitled “Device Management in a Network,” now U.S. Pat. No. 8,209,676, which application claims priority to U.S. Provisional Application No. 60/812,376, entitled “Device Management in a Network,” filed Jun. 8, 2006. The specification of U.S. application Ser. No. 11/810,575 is incorporated herein by reference. The present application makes reference to U.S. Provisional Application Ser. No. 60/812,376 entitled “DEVICE MANAGEMENT IN A NETWORK” filed Jun. 8, 2006, the complete subject matter of which is hereby incorporated herein by reference, in its entirety. In addition, the present application makes reference to U.S. Provisional Patent Application Ser. No. 60/688,508. entitled “CUSTOMER CARE NETWORK WITH AUTOMATIC CALLBACK TO SUBSCRIBER”, filed Jun. 7, 2005, U.S. Provisional Patent Application Ser. No. 60/249,606, entitled “System and Method for Updating and Distributing Information,” filed Nov. 17, 2000, and International Patent Application Publication No. WO 02/41147 A1, entitled “System And Method For Updating And Distributing Information”, filed Nov. 19, 2001, and having publication date Mar. 23, 2002, the complete subject matter of each of which is hereby incorporated herein by reference, in its entirety.
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| Number | Date | Country | |
|---|---|---|---|
| 20120210315 A1 | Aug 2012 | US |
| Number | Date | Country | |
|---|---|---|---|
| 60812376 | Jun 2006 | US |
| Number | Date | Country | |
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| Parent | 11810575 | Jun 2007 | US |
| Child | 13456752 | US |
