DIGITAL SIGNAGE DEVICE

Abstract

A digital signage device for outputting a guidance message in response to an inquiry from a user, includes a display including a touch panel and configured to display a guidance screen, an input device through which the user can make speech inputs, an output device through which a guidance message is output, and a processor configured to, when the guidance screen is operated and the speech is input, convert speech data generated by the input device from the speech input into text data, search the text data for one or more particular words and determine a politeness level based on the particular words found in the text data, determine a plurality of response messages based on the text data, select one of the response messages corresponding to the determined politeness level, and control the output device to output the selected response message as a guidance message.

Description

Claims

1. A digital signage device for outputting a guidance message in response to an inquiry from a user, comprising: a display including a touch panel and configured to display a guidance screen;an input device through which the user can make speech inputs;an output device through which a guidance message is output; anda processor configured to: when the guidance screen is operated and the speech is input, convert speech data generated by the input device from the speech input into text data,search the text data for one or more particular words and determine a politeness level based on the particular words found in the text data,determine a plurality of response messages based on the text data,select one of the response messages corresponding to the determined politeness level, andcontrol the output device to output the selected response message as a guidance message.

2. The digital signage device according to claim 1, further comprising: a memory that stores a first table in which each of the particular words is associated with a score, wherein the processor is further configured to calculate a sum of scores of the particular words included in the text data, and determine the politeness level using the sum of the scores.

3. The digital signage device according to claim 2, wherein the memory further stores: a second table in which speech contents are associated with response actions anda third table in which each of the response actions is associated with a plurality of response messages corresponding to a plurality of politeness levels, and the processor is further configured to:determine a speech content based on the text data,search the second table for one of the response actions associated with the determined speech content, andsearch the third table for one of the response messages associated with said one of the response actions and the determined politeness level.

4. The digital signage device according to claim 1, further comprising: a network interface configured to communicate with a server, wherein the processor is further configured to control the display to repeatedly display an advertisement received from the server until the guidance screen is operated.

5. The digital signage device according to claim 1, wherein the processor is further configured to, when the guidance screen is operated, control the display to display a reception screen showing a message that prompts the user to speak.

6. The digital signage device according to claim 1, wherein the processor is further configured to control the display to display the selected response message.

7. The digital signage device according to claim 1, further comprising: a printer, wherein the processor is further configured to control the printer to print an image showing the selected response message.

8. The digital signage device according to claim 1, further comprising: a housing in which the processor is housed and having a front surface facing the user and along which the input device, the display, and the output device are arranged.

9. The digital signage device according to claim 8, wherein the output device includes a plurality of speakers between which the display is disposed.

10. The digital signage device according to claim 1, wherein the digital signage device is a self-service point-of-sale (POS) terminal installed in a store, andthe preset response messages includes one of: a message indicating a location of a particular merchandise item displayed and sold in the store, and a message that indicates a stock quantity of a particular merchandise item.

11. A method for outputting a guidance message in response to an inquiry from a user, the method comprising: displaying a guidance screen on a display including a touch panel;receiving speech inputs from the user via an input device;after the guidance screen is operated and the speech is input, converting speech data generated by the input device from the speech input into text data;searching the text data for one or more particular words and determining a politeness level based on the particular words found in the text data;determining a plurality of response messages based on the text data;selecting one of the response messages corresponding to the determined politeness level; andoutputting the selected response message as a guidance message via an output device.

12. The method according to claim 11, further comprising: storing in a memory a first table in which each of the particular words is associated with a score; andcalculating a sum of scores of the particular words included in the text data, wherein the politeness level is determined using the sum of the scores.

13. The method according to claim 12, further comprising: storing in the memory: a second table in which speech contents are associated with response actions anda third table in which each of the response actions is associated with a plurality of response messages corresponding to a plurality of politeness levels;determining a speech content based on the text data;searching the second table for one of the response actions associated with the determined speech content; andsearching the third table for one of the response messages associated with said one of the response actions and the determined politeness level.

14. The method according to claim 11, further comprising: repeatedly displaying on the display an advertisement received from a server until the guidance screen is operated.

15. The method according to claim 11, further comprising: after the guidance screen is operated, displaying a reception screen showing a message that prompts the user to speak.

16. The method according to claim 11, further comprising: displaying the selected response message on the display.

17. The method according to claim 11, further comprising: printing, from a printer, an image showing the selected response message.

18. The method according to claim 11, wherein the input device, the display, and the output device are arranged along a front surface of a housing.

19. The method according to claim 18, wherein the output device includes a plurality of speakers between which the display is disposed.

20. A non-transitory computer readable medium storing a program for outputting a guidance message in response to an inquiry from a user, wherein the program executed on a computer causes the computer to execute a method comprising: displaying a guidance screen on a display including a touch panel;receiving speech inputs from the user via an input device;after the guidance screen is operated and the speech is input, converting speech data generated by the input device from the speech input into text data;searching the text data for one or more particular words and determining a politeness level based on the particular words found in the text data;determining a plurality of response messages based on the text data;selecting one of the response messages corresponding to the determined politeness level; andoutputting the selected response message as a guidance message via an output device.