Patent Application
20080219330
Not applicable.
Not applicable.
Digital Subscriber Line (DSL) concentrating systems have several capacity sensitive aspects that are monitored to ensure that capacity limits are not reached unexpectedly. While the various DSL concentrating systems available from various manufacturers may provide reporting capabilities, the data is not consistently reported. There is no common access or common report format. In addition, some capacity issues cannot be managed by the DSL concentrating systems and must be handled by external tracking systems.
For a company to successfully monitor thousands of concentrating devices provided by different manufacturers serving millions of customers, a monitoring system is needed that can provide a uniform set of information with a uniform set of procedures.
The principles of the present invention provide for a computer system configured to manage a set of digital subscriber line (DSL) devices operating in one or more networks. The computer system includes a processor and a memory, where the processor is operable to execute instructions that, when executed by the processor, cause the processor to collect a set of data associated with a set of DSL devices used to provide DSL services to customers. The set of data associated with the set of DSL devices may be stored into one or more storage devices. The stored set of data may be accessed and at least a subset of the set of data may be presented in a uniform format.
Another embodiment may include a computer system for tracking and reporting on one or more digital subscriber line (DSL) devices operating in a network. The computer system may include computer software executable on a computing device. The computer software may be configured to provide one or more user interfaces. One or more databases may be operable to store data associated with one or more DSL devices, and a computing device, which executes the computer software, may provide a user with the ability to view a forecast of a capacity limit of one or more DSL devices.
The principles of the present invention may also include a method for tracking a set of devices operating in one or more networks. The method may include collecting a set of data from the set of DSL devices to store into one or more databases, processing a subset of the data to generate operation data associated with the DSL device, and displaying the operation data in a graphical format to enable a user to view the operation data.
Illustrative embodiments of the present invention are described in detail below with reference to the attached drawing figures, which are incorporated by reference herein and wherein:
Throughout the description several acronyms and shorthand notations are used to aid the understanding of certain concepts pertaining to the associated system and services. These acronyms and shorthand notations are solely intended for the purpose of providing an easy methodology of communicating the ideas expressed herein and are in no way means to limit the scope of the present invention. The following is a list of these acronyms:
ADSL Asymmetric Digital Subscriber Line
CLLI Common Language Location Identification
DLC Digital Loop Carrier
DSL Digital Subscriber Line
DONS Delayed Order Notifications
DSLAM Digital Subscriber Line Access Multiplexer
HDSL High bit-rate Digital Subscriber Line
KBPS Kilobits per second
LAN Local Area Network
PIC Plug-In-Card
PSTN Public Switched Telephone Network
RFE Request for Engineering
SDSL Single-line Digital Subscriber Line
SHDSL Single-pair High Speed Digital Subscriber Line
WAN Wide Area Network
Further, various technical terms are used throughout this description. A definition of such terms can be found in Newton's Telecom Dictionary by H. Newton, 21st Edition (2005). These definitions are intended to provide a clearer understanding of the ideas disclosed herein but are not intended to limit the scope of the present invention. The definitions and terms should be interpreted broadly and liberally to the extent allowed the meaning of the words offered in the above-cited reference.
As one skilled in the art will appreciate, embodiments of the present invention may be embodied as, among other things: a method, system, or computer-program products. Accordingly, the embodiments may take the form of a hardware embodiment, a software embodiment, or an embodiment combining software and hardware. In one embodiment, the present invention takes the form of a computer-program product that includes computer-useable instructions embodied on one or more computer-readable media.
Computer-readable media include both volatile and nonvolatile media, removable and non-removable media, and contemplates media readable by a database, a switch, and various other network devices. Network switches, routers, and related components are conventional in nature, as are means of communicating with the same. By way of example, and not limitation, computer-readable media comprise computer-storage media and communications media.
Computer-storage media, or machine-readable media, include media implemented in any method or technology for storing information. Examples of stored information include computer-useable instructions, data structures, program modules, and other data representations. Computer-storage media include, but are not limited to RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile discs (DVD), holographic media or other optical disc storage, magnetic cassettes, magnetic tape, magnetic disk storage, and other magnetic storage devices. These memory components can store data momentarily, temporarily, or permanently.
Communications media typically store computer-useable instructions including data structures and program modules. Content or information including voice and/or data may be communicated in a modulated data signal. The term “modulated data signal” refers to a propagated signal that has one or more of its characteristics set or changed to encode information in the signal. An exemplary modulated data signal includes a carrier wave or other transport mechanism. Communications media include any information-delivery media. By way of example, but not limitation, communications media include wired media, such as a wired network or direct-wired connection, and wireless media such as acoustic, infrared, radio, microwave, spread-spectrum, and other wireless media technologies. Combinations of the above are included within the scope of computer-readable media.
In accordance with the principles of the present invention, a DSL tracking system is a tool designed to aggregate data about various DSL concentrating systems along with data gathered from other tracking systems. The tool supports users in planning activities to insure that DSL concentrating systems do not reach capacity exhaust unexpectedly. The tool also insures that additional capacity is planned in advance of reaching expected capacity limits. The tool may present the data in a format and allow evaluation of individual devices, multiple devices, and sites. In addition, forecast requests, forecast status, request for engineering input and update views may be provided by the tool to insure that the DSL concentrating systems do not reach capacity exhaust unexpectedly and to enable planning for additional capacity.
The DSL tracking system includes various components, such as a database designed to support, in a standard format, historical data elements about existing DSL concentrating systems. A user interface is included in the DSL tracking system to allow value users to access the system and various subcomponents of the tool. While operating the tool, a user may manually or automatically review stored historical data complimented with future projections of expected capacity exhaust dates. The user may (i) document in the database details of new DSL concentrating systems that have been placed into service, (ii) import into the database current information about the various DSL concentrating systems, (iii) receive manually entered data elements not available from other data systems, and (iv) provide periodic evaluations of the DSL concentrating systems
Throughout this document, the terms capacity limit and capacity exhaust may be encountered. Both terms are used interchangeably in various context, but are meant to have the same meaning.
Server 210 may execute computer software 212 to operate or interface with the DSL tracking system. Whereas the computer software providing the graphical user interface 107 (
Computer software 212 operates the DSL tracking tool to access storage device 213 and interact with computing device 205. In addition, computer software 212 interacts with the various web interfaces that operate to access and retrieve information analyzed by computer software 212 or stored in storage device 213.
Similar to computing device 105, computing device 205 may be a computer, a workstation, a server, or a personal digital assistant with a web interface 207. Web interface 207 provides a user with an access over network 215. Network 215 may be an intranet connection or an Internet connection. Although
When the DSL tracking tool operates, a user has various options that may be selected depending on the embodiment of the present invention that is implemented. In
With DSL device status 305, selection of a DSL device causes DSL device status 305 to populate with data and graphs that allows for a quick, high-level review of capacity and utilization aspects of the DSL device. For example, selecting field team 307 clears DSL device status 305 and reloads the wire center dropdown 309. Selecting wire center 311 clears DSL device status 305 and reloads the DSL device dropdown 313. DSL device status 305 remains clear of details until a DSL device is selected.
The upper portion of DSL device status 305 provides planning and engineering details about the selected device, including but not limited to service status, equipment type, engineering group, relief device, transport type, transport capacity, and network-ready date. Additional details may be added to provide a consolidated overview of a DSL concentrator device.
Below device name 315 are two date selectors that control the four graphs on the lower portion of the view. The beginning and ending date selectors may be automatically updated with actual dates of the data available for the selected device. Devices that have been in service for a long period of time will have a longer range of dates than devices that have only been in service for a short period of time.
To the right of the date selectors are buttons to access additional views for the selected device. The buttons may include Forecast Request & Forecast Status 320, RFE Updates 323, and PIC Additions 325. Clicking any of the buttons opens a new view that displays current data for the selected device and allows entry or update of information in the view.
The lower portion of DSL device status 305 contains four graphs. Initially the graphs may be reduced in size, thereby allowing the four graphs to be present in the view at the same time. The graphs are shrunken views of full size graphs discussed in later figures. In their shrunken view, numeric details may not be easily readable, so larger graphs may be selectively generated and displayed. For example, each graph may be expanded to full size by mouse-clicking anywhere within the graph. The full size graph may be shrunk back to its original size with a mouse-click within the graph area, for example.
In
A theoretical capacity limit date 421 may be calculated and displayed above the graph based on line-in-use 411 on the starting and ending history dates. Lines-in-use 411 are displayed for each date, along with calculations of the number of days, total growth, growth rates, and weeks to theoretical wired capacity limit 421.
In one embodiment, a “Chart Data” soft-button 423 may be provided for a user to select to view a chart 425 with the data of
In
Trend line 511 is based on all assigned service data points and trend line 513 is based on the most recent 13 assigned service data points. Theoretical assigned service capacity limit date 515 may be calculated and displayed above the graph based on the sum of services assigned on the starting and ending history dates.
In
In
Trend line 613 is based on all transport in peak usage values, and another trend line (not shown) may be based on the most recent 13 week transport in peak usage values. Transport capacity 607 and capacity trend line 615 provide reference for the utilization data and trend lines.
In
Trend line 711 is based on all transport out peak usage values, and another trend line (not shown) may be based on the most recent 13 week transport in peak usage values. Other trend lines may be alternatively and/or additionally shown. It should be understood that a chart view may be displayed by selecting a soft-button, where the chart includes data representative in the graph of
In
DSL concentrating devices are located at “sites” with a site being identified by the first eight characters of a CLLI code. DSL Site Status 805 allows a review of the aggregated total of working lines at a selected site. Selection of a site is similar to the selection process for a DSL device. Field team 807 and wire center 809 result in a list of sites within the selected wire center.
The upper portion of DSL Site Status 805 may display a list 811 of DSL devices at the site. The lower portion of DSL Site Status 805 may display a working line graph similar to the working lines graph in
Continuing with
Turning now to
In step 915, DSL Device Status 305 (
In
If the user continues in step 1010, the user may select field term, wire center, and device CLLI in step 1020. DSL Device Status 305 may be populated with device specific detail and graphs of device history data in step 1025. The user has another option to select whether to access another device or to make changes in step 1030.
If the user decides to make changes, the user may change service status in step 1035, change device type in step 1040, change engineering category in step 1045, change relief provided by in step 1050, change transport type in step 1055, change transport capacity in step 1060, or change network ready data in step 1065.
In
In
If the user continues in step 1210, the user may select field team, wire center, and device CLLI in step 1220. DSL Site Status 805 may be populated with site and device specific details and graphs of device history data in step 1225. The user has another option to select whether to access another site. From the selections made, the user may review graphed data in step 1235.
In
If the user continues in step 1310, the user may select report begin and end dates in step 1320. The user may select report format for producing an on-screen report or export to another file or application in step 1325. In step 1330, a DSL device capacity limit report may be created.
In
If the user continues in step 1410, the user may select field team, wire center, and device CLLI in step 1420. A Forecast Request and Status view may be populated with previously documented forecast request 1902 (
In step 1435, the user may select soft-button 1906 to enter request details for a new forecast request in a forecast request input form 1910 as shown in
In one embodiment, a forecast may consider area demographics, known or expected growth, such as new housing developments or apartment complexes, and any other social or governmental activity that could result in increases or decreases in service demand for service providers. In another embodiment, the system may provide a quick view of capacity sensitive aspects of DSL concentrating systems. When the quick view indicates the possibility of pending exhaust of the current DSL capacity, the user of the DSL Tracking System may request a forecast from a forecasting group. The system and/or the forecasting group may develop the forecasting information automatically, semi-automatically, or manually. Depending on the configuration information available, the forecast might indicate that service demand at a particular DSL serving device is almost at its peak and that growth is expected to level. For example a DSL serving device might be located in a neighborhood where 99% of the customers are already being served. Historical growth projections would indicate continued growth while a forecast would indicate growth is about to level out and additional DSL capacity is not required. The date selectors associated with the charts allow a user to narrow the range of history presented in the chart and causes the trend lines to be recalculated. Twelve months of history may generate a projected trend that shows growth, while the most recent four months of history could generate a projected trend that shows a loss of customers.
In
Clicking an “Add New RFE” soft-button 2112 opens an RFE Input Form 2104 in
Referring again to
If the user continues in step 1510, the user may select field team, wire center, and site CLLI I in step 1520. RFE Update View may be populated with devices at selected sites and previously documented RFEs in step 1525. The user has another option to select whether to access another device, add new RFE request, or update existing RFEs in step 1530. In step 1535, the user may select a button to enter request details for a new RFE. In step 1540, the user may make changes to fields of previously documented RFEs.
In
Clicking an “Add New PIC Record” soft-button 2210 on the DSL PICS Tracking form 2200 opens a PIC Addition Input Form 2212 in
Continuing with
If the user continues in step 1610, the user may select field team, wire center, and site CLLI in step 1620. A PICS Input View may be populated with previously entered PIC details in step 1625. The user has another option to select whether to access another device or enter a new PIC in a step 1630. In step 1635, the user may select a button to enter PIC details for a new PIC.
Turning now to
As shown, the DSL Data Import Utility View 2300 may include a calendar 2302 from which a user may select a date 2304 or the user may simply type in the date in a date entry field 2304. One or more soft-buttons 2306 may be displayed to enable a user (e.g., tracking tool administrator) to select to cause a process, such as a query, check, upload, or otherwise, to occur to cause DSL data to be imported or otherwise verified. In an alternative embodiment, the process may be automated to perform each of the processes shown in the soft-buttons 2306 and a report generated for the tracking tool administrator.
Continuing with
Another aspect of process 1700 allows entry of new DSL sites and DSL devices into a database (like storage devices 110 and 213) in steps 1740 and 1745. Furthermore, In steps 1750, 1755, 1760, and 1765, queries may be executed to import working lines history, import assigned data-rate history, replace DONS records, replace pending equipment exhaust (capacity limit) records, and import transport history. As described in previous figures, the user may also select a close form button in step 1770 and return to the main menu in step 910.
A device status report may have over 80 columns of data for each DSL Device in the system. Most of the report information is available from the DSL Device Status view. In one embodiment, the report lists all devices rather than a single device. Table I is an exemplary compressed view of the fields of the DSL Device Status Report.
Tables II-XXII include data illustrative of information used to maintain a DSL system. Of course, the parameters and data shown are a partial exemplary listing as
a full database would be many thousands of lines long and many columns wide.
The prior discussion is for illustrative purposes to convey exemplary embodiments. The steps discussed in
Many different arrangements of the various components depicted, as well as components and views not shown, are possible without departing from the spirit and scope of the principles of the present invention. Embodiments of the present invention have been described with the intent to be illustrative rather than restrictive. Alternative embodiments will become apparent to those skilled in the art. A skilled artisan may develop alternative means of implementing the aforementioned improvements without departing from the scope of the principles of the present invention.
It will be understood that certain features and subcombinations are of utility and may be employed without reference to other features and subcombinations and are contemplated within the scope of the claims. Not all steps listed in the various figures need be carried out in the specific order described.
