Patent Application
20150248410
In an enterprise, content items are oftentimes scattered across a variety of workloads and storage systems (e.g., email, social feeds, intranet sites, network file systems, etc.). Individuals in the enterprise may spend time and effort searching for content or asking another individual to share content. Searching for content may require a user to either browse through folder structures in individual workloads or conduct a search using an individual's name or search terms that match the content for which he/she is searching. For example, a user may be presented with a list view of content items from a single source. Additionally, sometimes an individual may not be aware that certain pieces of content that may be relevant to his/her work have already been created, causing a duplicated effort.
It is with respect to these and other considerations that the present invention has been made.
This summary is provided to introduce a selection of concepts in a simplified form that are further described below in the detailed description. This summary is not intended to identify key features or essential features of the claimed subject matter, nor is it intended as an aid in determining the scope of the claimed subject matter.
Embodiments of the present invention solve the above and other problems by recommending relevant content to a user based on personalized implicit (e.g., reading) and explicit (e.g., sharing) activity signals aggregated for various content items. A user is provided with situational awareness of various content items by aggregating and displaying content that has been acted on by people the user works with most closely. Relationships between people and activities around content may be represented in a work graph which may be surfaced to the user. Content and relationship information pertaining to content may be surfaced to the user via a user interface component, referred to herein as a landing page. The user may query the content on the landing page according to a variety of queries such as “popular with my colleagues,” “viewed by me” (i.e., the querying user), “worked on by me,” “most viewed,” and the like.
According to one embodiment, an indication to display an aggregated view of content items relevant to a user may be received, and a determination may be made as to which content items from one or more repositories to display according to a relevance ranking associated with the content items. A user interface may be generated for displaying the content items, wherein the content items may be displayed in an order according to the relevance ranking.
The details of one or more embodiments are set forth in the accompanying drawings and description below. Other features and advantages will be apparent from a reading of the following detailed description and a review of the associated drawings. It is to be understood that the following detailed description is explanatory only and is not restrictive of the invention as claimed.
The accompanying drawings, which are incorporated in and constitute a part of this disclosure, illustrate various embodiments of the present invention. In the drawings:
The following detailed description refers to the accompanying drawings. Wherever possible, the same reference numbers are used in the drawing and the following description to refer to the same or similar elements. While embodiments of the invention may be described, modifications, adaptations, and other implementations are possible. For example, substitutions, additions, or modifications may be made to the elements illustrated in the drawings, and the methods described herein may be modified by substituting, reordering, or adding stages to the disclosed methods. Accordingly, the following detailed description does not limit the invention, but instead, the proper scope of the invention is defined by the appended claims.
As briefly described above, embodiments of the present invention are directed to recommending relevant content to a user based on personalized implicit (e.g., reading) and explicit (e.g., sharing) activity signals aggregated for various content items. Content may be aggregated from multiple content sources and may be surfaced to a user on a user interface (UI) display (sometimes referred to herein as a “landing page”). Navigation of surfaced content may be enabled via one or more predefined queries or “boards” that algorithmically aggregate content matching certain parameters. Content may be recommended to the user based on the user's recent activities, the user's interactions with other users, as well as, activities of the other users.
Referring now to the drawings, in which like numerals represent like elements, various embodiments will be described.
Activity data 106 may comprise various types of information such as, but not limited to, presence data, interaction data, data associated with communication with another person (e.g., emailing, messaging, conferencing, etc.), data associated with an individual's activity stream (e.g., authoring or modifying a document, liking, commenting, following, or sharing a document, following a person, commenting on a feed, etc.), trending data, group membership (e.g., inclusion in a distribution list, attendee in a meeting invitation, etc.). Organizational relationship data 105 may comprise various types of information such as, but not limited to, data associated with a project structure or organizational structure (e.g., who an individual works with, works for, is a peer to, directs, manages, is managed by, etc.).
As mentioned above, the organizational relationship data 105 and activity data 106 may be stored in a graph 114. Activities and people relationships may be stored as edges 112A-B (collectively 112), and individuals 102 who act upon a content item 103 or interact with another individual 102, content items 103 that are acted upon may be stored as nodes 110A-C (collectively 110). For example, a node 110 may include an individual 102 (nodes 110A and 110C), a group of individuals, a content item 103 such as a document (node 110B), an email or other communication type, a webpage, etc.
An edge 112 may include various types of actions (i.e., activity edge 112B) (e.g., like, comment, follow, share, authoring, modifying, communication, participation, etc.) and relationships (i.e., relationship edge 112A). Consider for example that an individual 102 “likes” a certain document (i.e., selects a “like” option associated with the document). The individual and the document (content item 103) may be stored as nodes 110 and the “like” selection may be stored as an edge 112.
A relationship edge 112A may include explicit relationships and/or implicit relationships. Explicit relationships may include relationships defined according to an organization structure and data (i.e., organizational relationship data 105). For example, an explicit relationship may include an individual's manager, peers, directs, etc. An explicit relationship may be stored as a relationship edge 112A such as a manager edge, peer edge, directs edge, etc. Implicit relationships may include relationships determined according to activity in one or more workloads (i.e., activity data 106 from one or more information sources 104). For example, an implicit relationship may include an individual 102 following another individual on an enterprise social network service (information source 104), being included on a distribution list with another individual, is a co-author of a document with another individual, emailing (or other type of communication) with another individual, group memberships, commenting on another individual's feed, etc.
Edges 112 may also include inferred edges that may be created between a first individual 102 and a content item 103 acted upon or a person interacted with by a second individual 102 with whom the first individual 102 shares a relationship edge 112A. An inferred edge may also be created between a first individual 102 and a second individual 102 when the second individual acts upon a content item 103 with which the first individual 102 shares an activity edge 112B. For example, a first individual 102 named Ann may share a relationship edge 112A with a second individual 102 named Bob. An inferred edge 112 may be created between Ann and a content item 103 that Bob modifies.
The system 100 may comprise an analytics engine 115 operable to calculate and apply weights on edges 112 according to what activity is performed (e.g., a like, comment, share, follow, email, etc.) and the relationship between a first individual 102 and an individual(s) 102 performing the activity. Weights may also be based on how recently an activity was performed. A weight on a relationship edge 112A may be based on implicit or explicit signals generated through activity on the plurality of workloads, such as an amount and type of activity an individual 102 has with another person, a number of times an individual 102 interacts with a content item 103, the type of interaction, etc. For example, if an individual 102 communicates via email with a first information worker (IW) daily, and is frequently an attendee of meetings that the first IW is also an attendee of, the weight of a relationship edge 112A between the individual 102 and the first IW may be higher than the weight of a relationship edge 112A between the individual 102 and a second IW whom the individual 102 emails less frequently and who share a common “like” of a document on a social network site. A weight on an activity edge 112B may also be based on a type of activity. For example, an “edit” or “share” operation may be considered to be more important than a “like” operation, and thus may have a higher weighting than the “like” operation. An individual's relationship edges 112A and activity edges 112B may be ranked according to their calculated weights.
According to embodiments, an aggregated view of top ranking content items 103 based on relevance to a user 122 may be presented to the user 122, wherein the user 122 is an individual 102 represented in the graph 114. The aggregated content items (aggregated content 116) may be displayed as a grid in a first board referred to herein as a landing page. The content items 103 may be stored across a variety of different repositories and workloads (i.e., information sources 104), and may be persisted and tracked in the graph 114 as described above. The aggregated content 116 may comprise a plurality of content items 103 recommended to the user 122 based on his/her activity, his/her interactions with other individuals 102 and their recent activity. The landing page and other boards will be described in further detail below with reference to
The aggregated view of content items 103 may be presented to the user 122 via a client application 120 on a computing device 118. The computing device 118 may be one of a variety of suitable computing devices described below with reference to
The application 120 illustrated in association with computing device 118 is illustrative of any application having sufficient computer executable instructions for enabling embodiments of the present invention as described herein. The application 120 may include a thick client application, which may be stored locally on the computing device 118, or may include a thin client application (i.e., web application) that may reside on a remote server and accessible over a network, such as the Internet or an intranet. A thin client application may be hosted in a browser-controlled environment or coded in a browser-supported language and reliant on a common web browser to render the application executable on a computing device 118.
Referring now to
Additionally, one or more selectable tags 206 may be automatically suggested and displayed with a content item 103. A tag 206 may provide personalized information that may be useful to the user 122. For example, tags 214 may provide information such as if a content item 103 has been presented to the user 122, shared with the user 122 (e.g., via email, via a file hosting service, etc.), trending around the user 122, trending around other individuals 102, worked on by the user 122, viewed by the user 122, followed by the user 122, contributed to by the user 122, modified by the user 122, viewed by, worked on, commented on, followed by, or modified by an individual 102 with whom the user 122 has an implicit or explicit relationship, etc. As mentioned, tags 206 may be selectable. Selection of a tag 206 may initiate a search query for additional content items 103 matching the selected tag 206.
According to embodiments, a user 122 may pivot between boards 202A-B (collectively 202) or navigate to a predefined or to a user-defined query via selection of a navigation control 204. As illustrated in
Referring now to
As described above, to navigate or pivot to another board 202 or query, the user 122 may select from a predefined query or may enter a search query for content items 103 meeting certain criteria. Predefined queries may comprise, but are not limited to, a “popular with my colleagues” query, a “viewed by me” query, a “worked on by me” query, and a “most viewed query.” Content items 103 matching criteria of a predefined query may be pre-aggregated, such that when a user selects a predefined query 208, the pre-aggregated content items 103 may be retrieved from the graph 114 and displayed in a new board 202.
According to an embodiment, a user 122 may be able to enter a search term or a text string which may be processed via natural language processing, and an aggregation may be dynamically created based on the natural language processing of the query 208. Content items 103 matching the query 208 may be aggregated from the graph 114 and displayed in a board 202.
According to embodiments, a query 208 may be further personalized to a user 122 based on analytics developed about the user 122. A profile may be developed for a user 122 comprising topic affinities, people affinities, etc. For example, a determination may be made that a particular user 122 searches for content of certain topics, for example, Ergonomics, and/or views, shares, and comments on a lot of content items 103 about Ergonomics. Accordingly, content items 103 that are associated with Ergonomics may be ranked higher for the user 122 than content items of another topic. As can be appreciated, two users 122 could enter an almost identical search; however, because one user has a profile that orients them toward, in this example, Ergonomics, content items 103 that are associated with Ergonomics may appear in the user's board 202 whereas other content may be presented to the other user. Additionally, different users 122 may have different permissions, and thus each user 122 may be provided with different aggregated content 116 according to his/her permissions.
Referring now to
Referring still to
The method 300 may proceed to OPERATION 315, where the activity data 106 and organizational relationship data 105 may be stored in a graph 114 as a collection of nodes 110 and edges 112 as described above. Relationships may be established between an individual 102 and content items 103 (e.g., documents, emails, webpages, etc.) upon which an activity was performed by the individual 102 or by other people with whom the individual 102 is associated implicitly and/or explicitly.
At OPERATION 320, weights for the edges 112 may be calculated and ranked according to their relevance to an individual 102. Weights may be calculated according to such factors as what activity is performed (e.g., a like, comment, share, follow, email, etc.) and the relationship between a first individual 102 and an individual(s) 102 performing the activity. Weights may also be based on how recently an activity was performed. A weight on a relationship edge 112A may be based on implicit or explicit signals generated through activity on the plurality of workloads, such as an amount and type of activity an individual 102 has with another person, a number of times an individual 102 interacts with a content item 103, the type of interaction, etc. Additionally, content items 103 may be aggregated into one or more queries 208 as determined by implicit and explicit signals. For example, content items 103 may be aggregated into one or more of a “popular with my colleagues” query, a “viewed by me” query, a “worked on by me” query, or a “most viewed query.”
The method 300 may proceed to OPERATION 325, where an indication to display a view of content items 103 to a user 122 is received, wherein the user 122 is an individual 102 represented in the graph 114. For example, the user 122 may select to view an aggregated collection of content items 103 stored in one or more folders, document libraries, or other repositories, etc. According to one embodiment, the user 122 may select to view content items 122 determined to be relevant to him/her. According to another embodiment, the user 122 may select to view content items determined to be relevant to another individual 102.
At OPERATION 330, the graph 114 may be queried for relationship 105 and activity data 106 associated with the user 122 (or associated with a selected individual 102), and content items 103 relevant to the user 122 (or the selected individual 102) may be provided. At OPERATION 335, the content items 103 may be consolidated to top ranking content items 103 based on relevance to the user 122 (or individual) according to their calculated edge weights. The number of content items 103 may be a predetermined number, may be a number selected by the user 122, or may be a variable number based on a threshold of weights.
The method 300 may proceed to OPERATION 340, where an aggregated and consolidated view of relevant content items 103 may be generated and displayed in a landing page 202A. As described above, the landing page 202A may comprise a grid of content items 103 ordered according to their relevance ranking.
The method 300 may end at OPERATION 295, or may proceed to OPERATION 345, where an indication of a selection of a search query may be received. As described above, the user 122 may select a tag 206 or may select a navigation control 204 and select either select a predefined query 208 or enter a search term or a text string.
At DECISION OPERATION 350, a determination may be made as to whether the user 122 selected a predefined query 208 or entered a search term or text string. If a determination is made that a predefined query 208 is selected, the method 300 may return to OPERATION 340, where a consolidated view of aggregated content 116 may be generated and displayed in a board 202. As was described with respect to OPERATION 320, the content items 103 may be aggregated into one or more queries (e.g., a “popular with my colleagues” query, a “viewed by me” query, a “worked on by me” query, or a “most viewed query,” etc.) as determined by implicit and explicit signals.
If a determination is made at DECISION OPERATION 350 that a search term or text string is received, the method 300 may proceed to OPERATION 355 where the search input may be processed, and a search for content items 103 matching the search criteria may be performed. According to an embodiment, processing the search input may comprise natural language processing. Content items 103 matching the query 208 may be aggregated from the graph 114.
The method 300 may then return to OPERATION 335, the matching content items 103 may be consolidated based on relevance to the user 122 (or individual) according to their calculated edge weights. An aggregated and consolidated view of relevant content items 103 matching parameters of the query 208 may be generated and displayed in a board 202. The method may end at OPERATION 395.
While the invention has been described in the general context of program modules that execute in conjunction with an application program that runs on an operating system on a computer, those skilled in the art will recognize that the invention may also be implemented in combination with other program modules. Generally, program modules include routines, programs, components, data structures, and other types of structures that perform particular tasks or implement particular abstract data types.
The embodiments and functionalities described herein may operate via a multitude of computing systems including, without limitation, desktop computer systems, wired and wireless computing systems, mobile computing systems (e.g., mobile telephones, netbooks, tablet or slate type computers, notebook computers, and laptop computers), hand-held devices, multiprocessor systems, microprocessor-based or programmable consumer electronics, minicomputers, and mainframe computers.
In addition, the embodiments and functionalities described herein may operate over distributed systems (e.g., cloud-based computing systems), where application functionality, memory, data storage and retrieval and various processing functions may be operated remotely from each other over a distributed computing network, such as the Internet or an intranet. User interfaces and information of various types may be displayed via on-board computing device displays or via remote display units associated with one or more computing devices. For example user interfaces and information of various types may be displayed and interacted with on a wall surface onto which user interfaces and information of various types are projected. Interaction with the multitude of computing systems with which embodiments of the invention may be practiced include, keystroke entry, touch screen entry, voice or other audio entry, gesture entry where an associated computing device is equipped with detection (e.g., camera) functionality for capturing and interpreting user gestures for controlling the functionality of the computing device, and the like.
As stated above, a number of program modules and data files may be stored in the system memory 404. While executing on the processing unit 402, the program modules 406 may perform processes including, but not limited to, one or more of the stages of the method 300 illustrated in
Furthermore, embodiments of the invention may be practiced in an electrical circuit comprising discrete electronic elements, packaged or integrated electronic chips containing logic gates, a circuit utilizing a microprocessor, or on a single chip containing electronic elements or microprocessors. For example, embodiments of the invention may be practiced via a system-on-a-chip (SOC) where each or many of the components illustrated in
The computing device 400 may also have one or more input device(s) 412 such as a keyboard, a mouse, a pen, a sound input device, a touch input device, etc. The output device(s) 414 such as a display, speakers, a printer, etc. may also be included. The aforementioned devices are examples and others may be used. The computing device 400 may include one or more communication connections 416 allowing communications with other computing devices 418. Examples of suitable communication connections 416 include, but are not limited to, RF transmitter, receiver, and/or transceiver circuitry; universal serial bus (USB), parallel, and/or serial ports.
The term computer readable media as used herein may include computer storage media. Computer storage media may include volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information, such as computer readable instructions, data structures, or program modules. The system memory 404, the removable storage device 409, and the non-removable storage device 410 are all computer storage media examples (i.e., memory storage.) Computer storage media may include RAM, ROM, electrically erasable read-only memory (EEPROM), flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other article of manufacture which can be used to store information and which can be accessed by the computing device 400. Any such computer storage media may be part of the computing device 400. Computer storage media does not include a carrier wave or other propagated or modulated data signal.
Communication media may be embodied by computer readable instructions, data structures, program modules, or other data in a modulated data signal, such as a carrier wave or other transport mechanism, and includes any information delivery media. The term “modulated data signal” may describe a signal that has one or more characteristics set or changed in such a manner as to encode information in the signal. By way of example, and not limitation, communication media may include wired media such as a wired network or direct-wired connection, and wireless media such as acoustic, radio frequency (RF), infrared, and other wireless media.
One or more application programs 550 may be loaded into the memory 562 and run on or in association with the operating system 564. Examples of the application programs include phone dialer programs, e-mail programs, personal information management (PIM) programs, word processing programs, spreadsheet programs, Internet browser programs, messaging programs, and so forth. The system 502 also includes a non-volatile storage area 568 within the memory 562. The non-volatile storage area 568 may be used to store persistent information that should not be lost if the system 502 is powered down. The application programs 550 may use and store information in the non-volatile storage area 568, such as e-mail or other messages used by an e-mail application, and the like. A synchronization application (not shown) also resides on the system 502 and is programmed to interact with a corresponding synchronization application resident on a host computer to keep the information stored in the non-volatile storage area 568 synchronized with corresponding information stored at the host computer. As should be appreciated, other applications may be loaded into the memory 562 and run on the mobile computing device 500.
The system 502 has a power supply 570, which may be implemented as one or more batteries. The power supply 570 might further include an external power source, such as an AC adapter or a powered docking cradle that supplements or recharges the batteries.
The system 502 may also include a radio 572 that performs the function of transmitting and receiving radio frequency communications. The radio 572 facilitates wireless connectivity between the system 502 and the “outside world,” via a communications carrier or service provider. Transmissions to and from the radio 572 are conducted under control of the operating system 564. In other words, communications received by the radio 572 may be disseminated to the application programs 150 via the operating system 564, and vice versa.
The visual indicator 520 may be used to provide visual notifications and/or an audio interface 574 may be used for producing audible notifications via the audio transducer 525. In the illustrated embodiment, the visual indicator 520 is a light emitting diode (LED) and the audio transducer 525 is a speaker. These devices may be directly coupled to the power supply 570 so that when activated, they remain on for a duration dictated by the notification mechanism even though the processor 560 and other components might shut down for conserving battery power. The LED may be programmed to remain on indefinitely until the user takes action to indicate the powered-on status of the device. The audio interface 574 is used to provide audible signals to and receive audible signals from the user. For example, in addition to being coupled to the audio transducer 525, the audio interface 574 may also be coupled to a microphone to receive audible input, such as to facilitate a telephone conversation. In accordance with embodiments of the present invention, the microphone may also serve as an audio sensor to facilitate control of notifications, as will be described below. The system 502 may further include a video interface 576 that enables an operation of an on-board camera 530 to record still images, video stream, and the like.
A mobile computing device 500 implementing the system 502 may have additional features or functionality. For example, the mobile computing device 500 may also include additional data storage devices (removable and/or non-removable) such as, magnetic disks, optical disks, or tape. Such additional storage is illustrated in
Data/information generated or captured by the mobile computing device 500 and stored via the system 502 may be stored locally on the mobile computing device 500, as described above, or the data may be stored on any number of storage media that may be accessed by the device via the radio 572 or via a wired connection between the mobile computing device 500 and a separate computing device associated with the mobile computing device 500, for example, a server computer in a distributed computing network, such as the Internet. As should be appreciated such data/information may be accessed via the mobile computing device 500 via the radio 572 or via a distributed computing network. Similarly, such data/information may be readily transferred between computing devices for storage and use according to well-known data/information transfer and storage means, including electronic mail and collaborative data/information sharing systems.
Embodiments of the present invention, for example, are described above with reference to block diagrams and/or operational illustrations of methods, systems, and computer program products according to embodiments of the invention. The functions/acts noted in the blocks may occur out of the order as shown in any flowchart. For example, two blocks shown in succession may in fact be executed substantially concurrently or the blocks may sometimes be executed in the reverse order, depending upon the functionality/acts involved.
The description and illustration of one or more embodiments provided in this application are not intended to limit or restrict the scope of the invention as claimed in any way. The embodiments, examples, and details provided in this application are considered sufficient to convey possession and enable others to make and use the best mode of claimed invention. The claimed invention should not be construed as being limited to any embodiment, example, or detail provided in this application. Regardless of whether shown and described in combination or separately, the various features (both structural and methodological) are intended to be selectively included or omitted to produce an embodiment with a particular set of features. Having been provided with the description and illustration of the present application, one skilled in the art may envision variations, modifications, and alternate embodiments falling within the spirit of the broader aspects of the general inventive concept embodied in this application that do not depart from the broader scope of the claimed invention.
