Patent Grant
11601331
A portion of the disclosure of this patent document contains material, which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure as it appears in the United States Patent and Trademark Office patent file or records but otherwise reserves all copyright rights whatsoever.
This patent document generally relates to systems and techniques associated with configuring hardware devices. More specifically, this patent document discloses techniques for facilitating the dynamic configuration of hardware interfaces and runtime behavior of hardware devices.
“Cloud computing” services provide shared network-based resources, applications, and information to computers and other devices upon request. In cloud computing environments, services can be provided by servers to computer systems via the Internet and wireless networks rather than installing software locally on the computer systems. A user can interact with social networking systems, electronic mail (email) systems, instant messaging systems, and other software applications in a cloud computing environment.
The included drawings are for illustrative purposes and serve only to provide examples of possible structures and operations for the disclosed systems, apparatus, methods and computer program products for facilitating dynamic hardware configuration. These drawings in no way limit any changes in form and detail that may be made by one skilled in the art without departing from the spirit and scope of the disclosed implementations.
Examples of systems, apparatus, methods and computer program products according to the disclosed implementations are described in this section. These examples are being provided solely to add context and aid in the understanding of the disclosed implementations. It will thus be apparent to one skilled in the art that implementations may be practiced without some or all of these specific details. In other instances, certain operations have not been described in detail to avoid unnecessarily obscuring implementations. Other applications are possible, such that the following examples should not be taken as definitive or limiting either in scope or setting.
In the following detailed description, references are made to the accompanying drawings, which form a part of the description and in which are shown, by way of illustration, specific implementations. Although these implementations are described in sufficient detail to enable one skilled in the art to practice the disclosed implementations, it is understood that these examples are not limiting, such that other implementations may be used and changes may be made without departing from their spirit and scope. For example, the operations of methods shown and described herein are not necessarily performed in the order indicated. It should also be understood that the methods may include more or fewer operations than are indicated. In some implementations, operations described herein as separate operations may be combined. Conversely, what may be described herein as a single operation may be implemented in multiple operations.
Some implementations of the disclosed systems, apparatus, methods and computer program products are configured to facilitate the dynamic configuration of a hardware device using a hardware configuration descriptor associated with a virtual hardware device. In some implementations, systems, apparatus, methods, and computer program products are configured to facilitate the generation of a hardware configuration descriptor based upon user input received from a client device.
Typically, to configure a programmable hardware device such as a microcontroller to perform in a specific manner, computer-readable code is written and installed on the hardware device. By statically configuring a hardware device, this results in consistent behavior of the device over time.
There are a number of scenarios in which it is desirable to enable the performance and runtime behavior of a hardware device to be customized in real-time. For example, it may be desirable for individuals such as those in a sales team to implement and demonstrate tactile connected hardware use cases to a customer. Unfortunately, these individuals are generally unable to write software programs themselves. Moreover, generating computer-readable code in real-time is cumbersome and time-consuming.
While it is theoretically possible to store computer-readable code for a number of different scenarios on a hardware device, the size of the memory limits the number of use cases that could be replicated in a single hardware device. Furthermore, for complex use cases, computer-readable code could be substantial.
In accordance with various implementations, a hardware device can be configured dynamically via a network using a hardware configuration descriptor that controls the configuration of hardware interfaces (e.g., pins) of the hardware device, as well as the runtime behavior of the hardware device. The hardware configuration descriptor can indicate, for at least one hardware interface identifier, an input-output (I/O) configuration of a corresponding hardware interface of the hardware device. In addition, the hardware configuration descriptor can indicate, for a given hardware interface identifier, an analog-digital configuration indicating whether the corresponding hardware interface is analog or digital. Moreover, the hardware configuration descriptor can identify at least one source of computer-readable instructions configurable to control operation of the hardware device.
In some implementations, the hardware device obtains a hardware configuration descriptor from a server, which it can apply to automatically configure its hardware interface(s) and/or guide runtime operation of the hardware device. More particularly, the hardware device can transmit a first request to a server and process a response received from the server, where the response includes a hardware configuration descriptor. The hardware device can store the hardware configuration descriptor or portion thereof in a memory of the hardware device. The hardware device can then automatically configure at least one hardware interface using the hardware configuration descriptor. In addition, the hardware device can transmit a second request to a source of computer-readable instructions, as identified in the hardware configuration descriptor. By transmitting the second request, the computer-readable instructions can be executed and/or downloaded, enabling the runtime operation of the hardware device to be controlled. In this manner, it is possibly to dynamically configure a hardware device while minimizing the amount of information that is stored on the hardware device at any given moment in time.
In some implementations, the hardware device transmits the first request to a server according to a specific virtual hardware device that has been selected. For example, the virtual hardware device can be selected from a plurality of virtual hardware device types by a user using an input device, where each of the virtual hardware device types is associated with a corresponding web address. Therefore, the first request may be directed to the web address associated with the desired virtual hardware device configuration.
In some implementations, a server transmits at least one graphical user interface (GUI) that provides a set of user-configurable attributes of a hardware configuration descriptor for configuration of a hardware device as a corresponding virtual hardware device type. The set of user-configurable attributes can include a set of hardware interface attributes. In addition, the set of user-configurable attributes are configurable to enable a user to specify or otherwise identify at least one source of computer-readable instructions that can guide operation of the hardware device during runtime. The server can obtain, from a client device, a hardware interface configuration associated with the set of hardware interface attributes. In addition, the server can obtain, from the client device, an indication of at least one web address identifying at least one source of the computer-readable instructions. The server generates or updates a hardware configuration descriptor using the hardware interface configuration and web address and stores the hardware configuration descriptor in association with the virtual hardware device type. The server can then facilitate the configuration of a hardware device by transmitting the hardware configuration descriptor to the hardware device, either automatically or responsive to a request received from the hardware device.
System 102 includes server system 108, which can implement one or more web applications. As will be described in further detail below, virtual hardware configuration system 108 can facilitate the dynamic configuration of hardware devices using hardware configuration descriptors, as well as the customization and generation of hardware configuration descriptors associated with virtual hardware devices.
In some implementations, system 102 is configured to store user profiles/user accounts associated with users of system 102. Information maintained in a user profile of a user can include a client identifier such an Internet Protocol (IP) address or Media Access Control (MAC) address. In addition, the information can include a unique user identifier such as an alpha-numerical identifier, the user's name, a user email address, and credentials of the user. Credentials of the user can include a username and password. The information can further include job related information such as a job tide, role, group, department, organization, and/or experience level, as well as any associated permissions. Profile information such as job related information and any associated permissions can be applied by system 102 to manage access web applications or services such as those described herein.
Client devices 126, 128, 130 may be in communication with system 102 via network 110. More particularly, client devices 126, 128, 130 may communicate with servers 104 via network 110. For example, network 110 can be the Internet. In another example, network 110 comprises one or more local area networks (LAN) in communication with one or more wide area networks (WAN) such as the Internet. Embodiments described herein are often implemented in a cloud computing environment, in which network 110, servers 104, and possible additional apparatus and systems such as multi-tenant databases may all be considered part of the “cloud.” Servers 104 may be associated with a network domain, such as www.salesforce.com and may be controlled by a data provider associated with the network domain. In this example, employee users 120, 122, 124 of client computing devices 126, 128, 130 have accounts at Salesforce.com®. By logging into their accounts, users 126, 128, 130 can access the various services and data provided by system 102 to employees. In other implementations, users 120, 122, 124 need not be employees of Salesforce.com® or log into accounts to access services and data provided by system 102. Examples of devices used by users include, but are not limited to a desktop computer or portable electronic device such as a smartphone, a tablet, a laptop, a wearable device such as Google Glass®, another optical head-mounted display (OHMD) device, a smart watch, etc.
In some implementations, users 120, 122, 124 of client devices 126, 128, 130 can access services provided by system 102 via platform 112 or an application installed on client devices 126, 128, 130. More particularly, client devices 126, 128, 130 can log into system 102 via an application programming interface (API) or via a graphical user interface (GUI) using credentials of corresponding users 120, 122, 124 respectively.
Client devices 126, 128, 130 can communicate with hardware configuration system 108 directly or via platform 112. Communications between client devices 126, 128, 130 and system 102 can be initiated by a user 120, 122, 124. Alternatively, communications can be initiated by system 102 and/or application(s) installed on client devices 126, 128, 130. Therefore, communications between client devices 126, 128, 130 and system 102 can be initiated automatically or responsive to a user request.
In some implementations, system 100 supports the dynamic configuration of various hardware devices such as hardware device 140. In some implementations, hardware device 140 is an Internet of Things (IoT) device. Hardware device 140 may be a programmable hardware device such as a microcontroller or other integrated circuit (IC) device that can be used to control an electronic system or portion thereof. For example, an electronic system can include a thermometer, a sensor (e.g., heat sensor), light bulb, light emitting diode (LED), light meter, screen, button, or other tactile components. In some use cases, an electronic system can also include a client device.
Communications between hardware device 140 and hardware configuration system 108 can be initiated by a user 120, 122, 124 (e.g., responsive to selection of a virtual hardware device). In some instances, communications between hardware device 140 and hardware configuration system 108 can be initiated by system 108 and/or hardware device 140. Such communications can occur to set up hardware device 140 or during runtime. Therefore, communications between hardware device 140 and system 108 can be initiated automatically or responsive to a user request.
Some implementations may be described in the general context of computing system executable instructions, such as program modules, being executed by a computer. Instructions configurable to dynamically configure a hardware device such as hardware device 140 can be transmitted to hardware device 140 by system 108. Alternatively, instructions can be downloaded via an application store or statically configured in a memory of hardware device 140. The disclosed implementations may further include objects, data structures, and/or metadata, which may facilitate dynamic hardware configuration or may be generated as a result of dynamic hardware configuration.
Some implementations may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in local and/or remote computer storage media including memory storage devices.
A computing device that operates as a server, client device, or hardware device may be implemented via any suitable computing system.
In some implementations, computing system 200 includes a variety of computer program product. A computer program product can be any available media that can be accessed by computing system 200 including, but not limited to, volatile and nonvolatile media, removable and non-removable media. A computer program product may store information such as computer readable instructions, data structures, or other data such as that described herein.
Memory 230 may include read only memory (ROM)) and/or random-access memory (RAM). In some implementations, memory 230 stores computer readable instructions, data structures, and/or data, which may be generated or processed as described herein.
In some implementations, a user may interact with the computing system 200 through an input device such as a keyboard, a microphone, a remote control, and/or a pointing device such as a mouse, touch pad, or touch screen. These and other input devices may be connected to the CPU 220 through a user input interface 260. Alternatively, an input device may be connected to computing system 200 by another interface such as a universal serial bus (USB) port or wireless interface.
Computing system 200 may operate in a networked environment via which it may connect to a system such as that described above with reference to
In accordance with various implementations, a hardware configuration descriptor can be customized for a virtual hardware device via at least one graphical user interface (GUI).
User configurable attributes can also include hardware interface attributes 306. In this example, hardware interface attributes 306 include, for at least one interface identifier, an input-output attribute 308 of a corresponding hardware interface. More particularly, input-output attribute 308 indicates whether the corresponding hardware interface(s) operate as an input and/or as an output during runtime operation of the hardware device. For example, a value of input-output attribute 308 may indicate that a corresponding hardware interface is to operate as an input interface when in a first state and as an output interface when in a second state. As another example, the value of input-output attribute 308 may indicate that a corresponding hardware interface is to operate as a bi-directional interface when in a third state.
In some implementations, hardware interface attributes 306 include, for at least one interface identifier, an analog-digital attribute 310 of a corresponding hardware interface. Analog-digital attribute 310 may indicate that the hardware interface is to operate in analog mode when a value of attribute 310 is in a first state and in digital mode when the value of attribute 310 is in a second state.
A source of computer-readable instructions may also be associated with a specific hardware interface, as shown in GUI 330 of
As shown in GUI 360 of
Once generated, the hardware configuration descriptor can be associated with a virtual hardware device. The system can store a library of hardware configuration descriptors, where each hardware configuration descriptor is associated with a corresponding virtual hardware device identifier.
In some implementations, the computer-readable instructions can be generated using a Flow Builder that enables computer software to be represented visually using process flows.
In some implementations, a user can customize an action element by specifying value(s) associated with parameter(s) of the action element. A user can interact with such an action element, for example, by clicking on the corresponding element. Responsive to user interaction with the action element, a user interface can then be presented, enabling the user to configure the parameter value(s) of the corresponding action element, as desired. For example, the user may specify a particular number of times that a light bulb is to blink. As another example, the user may specify a particular virtual hardware device identifier, interface identifier(s), input value(s), etc.
In some implementations, an element representing a particular virtual hardware device can be added to the process flow. For example, the element can visually represent a specific number of interfaces of the selected virtual hardware device. Through the use of a visual representation of a virtual hardware device, a user can easily connect an action element to a specific interface of the virtual hardware device via a drag-and-drop operation. For example, the user may connect a blink action element to interface identifier 3 of the virtual hardware device element.
In some implementations, attribute values associated with a virtual hardware device may be visually represented via an element representing the virtual hardware device or represented in close proximity to the element within the canvas. For example, attribute values can indicate whether an interface is an input and/or output. As another example, the attribute values can indicate whether an interface is an analog or digital interface. This enables a user to easily ascertain the interfaces that might be suitable for or relevant to a particular action.
Through the use of the Flow Builder, a user that does not have computer coding experience can generate computer-readable instructions suitable for a given scenario or demo. However, it is important to note that this example is merely illustrative. Therefore, the computer-readable instructions can be generated using traditional coding techniques or other suitable methods.
A server system transmits, to a client device, at least one graphical user interface (GUI) for presentation via a display at 402. The GUI is configurable to provide a set of user-configurable attributes of a hardware configuration descriptor associated with a virtual hardware device type. In some implementations, the GUI enables a user to specify or otherwise indicate a number of interfaces in the virtual hardware device. For example, the user can select or otherwise specify a particular microcontroller that will be configured using the hardware configuration descriptor. The user can then customize the configuration for the interfaces, as will be described in further detail below.
The set of user-configurable attributes can include a set of hardware interface attributes, where the set of hardware interface attributes includes an input-output attribute associated with an interface identifier of at least one hardware interface. For example, GUI 400 can provide a menu, input box, or other user interface. In some implementations, the set of hardware interface attributes includes an analog-digital designation attribute. Additional action attribute(s) can also be associated with at least one interface, as will be described in further detail below.
In addition, the set of user-configurable attributes is configurable to identify at least one source of computer-readable instructions, where the computer-readable instructions are configurable to control runtime operation of a hardware device that is configured using the hardware configuration descriptor.
The server system obtains, from the client device, a hardware interface configuration associated with the set of hardware interface attributes at 404. The hardware interface configuration can indicate, for the interface identifier of at least one hardware interface, a value of the corresponding input-output attribute. More particularly, the value can indicate whether the corresponding interface is to operate as an input and/or an output interface. In addition, the hardware interface configuration can indicate, for the interface identifier of at least one hardware interface, a value of the corresponding analog-digital designation indicating whether the corresponding interface is to operate in analog or digital mode. As described herein, value(s) of additional attribute(s) may be specified or otherwise indicated in the event that the analog mode is indicated for a corresponding interface.
In addition, the server system can obtain, from the client device, an indication of at least a first web address identifying the source(s) of computer-readable instructions at 406. More particularly, a web address (e.g., URL) can be specified or selected from a number of user-selectable options. In some implementations, the indication of a web address is obtained in association with at least one interface identifier corresponding to at least one hardware interface. During runtime, the hardware device can access the computer-readable instructions via the web address (e.g., by calling the URL), as will be described in further detail below.
The server system can generate or update a first hardware configuration descriptor at 408 based, at least in part, on the hardware interface configuration and the first web address and stores the first hardware configuration descriptor at 410. For example, the hardware configuration descriptor can be stored as a data object in a database record of a database. In some implementations, the hardware configuration descriptor includes an identifier of the corresponding virtual hardware device type.
The server system can subsequently facilitate configuration of a hardware device at 412 by transmitting the hardware configuration descriptor to the hardware device. More particularly, the server system can retrieve data from fields of the pertinent database record for transmission. For example, the hardware configuration descriptor can be transmitted via a file in a data format such as JavaScript Object Notation (JSON).
In some implementations the server system identifies the hardware configuration descriptor that is to be transmitted responsive to a request received from the client device. For example, the client device may request a hardware configuration descriptor associated with a specific virtual hardware device, as will be described in further detail below. For example, the client device can send a request including a second web address (e.g., URL).
In some implementations, prior to configuring a hardware device to operate as a virtual hardware device and presenting a demo of the virtual hardware device via the hardware device, network connectivity is established. For example, an administrator can ensure that the hardware device is connected to a network such as a wireless or Bluetooth network. During this process, the administrator can log the hardware device into the network by submitting a login identifier and password. For example, the administrator can establish the network connection via an input/output device connected to the hardware device.
In some implementations, the administrator can select a particular demo to run via the hardware device. More particularly, the hardware device can be coupled to a display via which a GUI including a plurality of user-selectable virtual hardware device types are presented. A user can select the desired virtual hardware device type via an input/output device. Responsive to processing an indication of a selection of the virtual hardware device type, the corresponding first web address can be identified for transmission of the request. In other implementations, the first web address can be retrieved from a configuration file, enabling the hardware device to be configured during the hardware boot process.
The hardware device processes a response received from the server responsive to the first request at 504, where the response includes a hardware configuration descriptor. As described herein, the hardware configuration descriptor is associated with a virtual hardware device, which may be user selected.
In some implementations, the response includes a JSON file that the hardware device processes to obtain data of the hardware configuration descriptor. For example, the hardware device may parse the JSON file to obtain the hardware configuration descriptor or data items thereof.
The hardware device stores the hardware configuration descriptor in a memory of the hardware device at 506. For example, the hardware device can store the JSON file and/or data items of the hardware descriptor that are obtained as a result of parsing the JSON file. The hardware configuration descriptor indicates, for at least one hardware interface identifier, an input-output configuration of a corresponding hardware interface of the hardware device. The hardware configuration descriptor can further indicate, for at least one hardware interface, an analog-digital configuration indicating whether the corresponding hardware interface is analog or digital.
In addition, the hardware configuration descriptor indicates at least a second web address (e.g., URL) corresponding to computer-readable instructions configurable to control operation of the hardware device. As described herein, the second web address may control general operation of the hardware device or may be associated with a particular interface identifier of a hardware interface. Therefore, the hardware configuration descriptor can include or otherwise indicate one or more web addresses via which the computer-readable instructions can be accessed.
The hardware device automatically configures at least one hardware interface of the hardware device using the hardware configuration descriptor at 508. In some implementations, the hardware device can iterate through each hardware interface to configure it using the hardware interface configuration of the hardware configuration descriptor. More particularly, the hardware device can configure a hardware interface as an input and/or output interface. In addition, the hardware device can configure an interface as analog or digital. As described herein, additional information or thresholds such as those associated with an analog interface can be configured by the hardware device using the hardware configuration descriptor.
The hardware device can transmit a second request including the second web address (e.g., URL) associated with the computer-readable instructions at 510. For example, the second request can include a HTTP request. The computer-readable instructions can control operation of the hardware device during runtime. The computer-readable instructions can control runtime operation of the hardware device. In some instances, the computer-readable instructions or portion thereof can control operation with respect to a particular interface of the hardware device. Specifically, where the second web address is associated with a first hardware interface identifier, the computer-readable instructions can control operation of a corresponding first hardware interface mapped to the first hardware interface identifier. For example, the second request can be transmitted responsive to obtaining data input received via the first hardware interface. As another example, the second request can be transmitted responsive to obtaining data output via the first hardware interface. The data can then be processed according to the computer-readable instructions.
In some implementations, the second request includes value(s) corresponding to parameter(s) of a function implemented by the computer-readable instructions. For example, the second request can include an input or output data value obtained via the first hardware interface.
Responsive to the second request, the computer-readable instructions can be executed remotely by a server system. This enables complex virtual hardware devices to be implemented without requiring an extensive amount of instructions to be stored at the hardware device. Alternatively, the computer-readable instructions can be downloaded during runtime and executed locally by the hardware device.
During execution of the computer-readable instructions, various hardware elements of an electronic system can be controlled via the hardware device. In some instances, data can be generated, manipulated, stored, and/or retrieved (e.g., from a database). Therefore, the disclosed implementations have wide applicability to a variety of use cases and electronic systems.
Some but not all of the techniques described or referenced herein are implemented using or in conjunction with a database system. Salesforce.com, inc, is a provider of customer relationship management (CRM) services and other database management services, which can be accessed and used in conjunction with the techniques disclosed herein in some implementations. In some but not all implementations, services can be provided in a cloud computing environment, for example, in the context of a multi-tenant database system. Thus, some of the disclosed techniques can be implemented without having to install software locally, that is, on computing devices of users interacting with services available through the cloud. Some of the disclosed techniques can be implemented via an application installed on computing devices of users.
Information stored in a database record can include various types of data including character-based data, audio data, image data, animated images, and/or video data. A database record can store one or more files, which can include text, presentations, documents, multimedia files, and the like. Data retrieved from a database can be presented via a computing device. For example, visual data can be displayed in a graphical user interface (GUI) on a display device such as the display of the computing device. In some but not all implementations, the disclosed methods, apparatus, systems, and computer program products may be configured or designed for use in a multi-tenant database environment.
The term “multi-tenant database system” generally refers to those systems in which various elements of hardware and/or software of a database system may be shared by one or more customers. For example, a given application server may simultaneously process requests for a great number of customers, and a given database table may store rows of data such as feed items for a potentially much greater number of customers.
An example of a “user profile” or “user's profile” is a database object or set of objects configured to store and maintain data about a given user of a social networking system and/or database system. The data can include general information, such as name, title, phone number, a photo, a biographical summary, and a status, e.g., text describing what the user is currently doing. Where there are multiple tenants, a user is typically associated with a particular tenant. For example, a user could be a salesperson of a company, which is a tenant of the database system that provides a database service.
The term “record” generally refers to a data entity having fields with values and stored in database system. An example of a record is an instance of a data object created by a user of the database service, for example, in the form of a CRM record about a particular (actual or potential) business relationship or project. The record can have a data structure defined by the database service (a standard object) or defined by a user (custom object). For example, a record can be for a business partner or potential business partner (e.g., a client, vendor, distributor, etc.) of the user, and can include information describing an entire company, subsidiaries, or contacts at the company. As another example, a record can be a project that the user is working on, such as an opportunity (e.g., a possible sale) with an existing partner, or a project that the user is trying to get. In one implementation of a multi-tenant database system, each record for the tenants has a unique identifier stored in a common table. A record has data fields that are defined by the structure of the object (e.g., fields of certain data types and purposes). A record can also have custom fields defined by a user. A field can be another record or include links thereto, thereby providing a parent-child relationship between the records.
Some non-limiting examples of systems, apparatus, and methods are described below for implementing database systems and enterprise level social networking systems in conjunction with the disclosed techniques. Such implementations can provide more efficient use of a database system. For instance, a user of a database system may not easily know when important information in the database has changed, e.g., about a project or client. Such implementations can provide feed tracked updates about such changes and other events, thereby keeping users informed.
A user system 12 may be implemented as any computing device(s) or other data processing apparatus such as a machine or system used by a user to access a database system 16. For example, any of user systems 12 can be a handheld and/or portable computing device such as a mobile phone, a smartphone, a laptop computer, or a tablet. Other examples of a user system include computing devices such as a work station and/or a network of computing devices. As illustrated in
An on-demand database service, implemented using system 16 by way of example, is a service that is made available to users who do not need to necessarily be concerned with building and/or maintaining the database system. Instead, the database system may be available for their use when the users need the database system, i.e., on the demand of the users. Some on-demand database services may store information from one or more tenants into tables of a common database image to form a multi-tenant database system (MTS). A database image may include one or more database objects. A relational database management system (RDBMS) or the equivalent may execute storage and retrieval of information against the database object(s). Application platform 18 may be a framework that allows the applications of system 16 to run, such as the hardware and/or software, e.g., the operating system. In some implementations, application platform 18 enables creation, managing and executing one or more applications developed by the provider of the on-demand database service, users accessing the on-demand database service via user systems 12, or third party application developers accessing the on-demand database service via user systems 12.
The users of user systems 12 may differ in their respective capacities, and the capacity of a particular user system 12 might be entirely determined by permissions (permission levels) for the current user. For example, when a salesperson is using a particular user system 12 to interact with system 16, the user system has the capacities allotted to that salesperson. However, while an administrator is using that user system to interact with system 16, that user system has the capacities allotted to that administrator. In systems with a hierarchical role model, users at one permission level may have access to applications, data, and database information accessible by a lower permission level user, but may not have access to certain applications, database information, and data accessible by a user at a higher permission level. Thus, different users will have different capabilities with regard to accessing and modifying application and database information, depending on a user's security or permission level, also called authorization.
Network 14 is any network or combination of networks of devices that communicate with one another. For example, network 14 can be any one or any combination of a LAN (local area network), WAN (wide area network), telephone network, wireless network, point-to-point network, star network, token ring network, hub network, or other appropriate configuration. Network 14 can include a TCP/IP (Transfer Control Protocol and Internet Protocol) network, such as the global internetwork of networks often referred to as the Internet. The Internet will be used in many of the examples herein. However, it should be understood that the networks that the present implementations might use are not so limited.
User systems 12 might communicate with system 16 using TCP/IP and, at a higher network level, use other common Internet protocols to communicate, such as HTTP, FTP, AFS, WAP, etc. In an example where HTTP is used, user system 12 might include an HTTP client commonly referred to as a “browser” for sending and receiving HTTP signals to and from an HTTP server at system 16. Such an HTTP server might be implemented as the sole network interface 20 between system 16 and network 14, but other techniques might be used as well or instead. In some implementations, the network interface 20 between system 16 and network 14 includes load sharing functionality, such as round-robin HTTP request distributors to balance loads and distribute incoming HTTP requests evenly over a plurality of servers. At least for users accessing system 16, each of the plurality of servers has access to the MTS' data, however, other alternative configurations may be used instead.
In one implementation, system 16, shown in
One arrangement for elements of system 16 is shown in
Several elements in the system shown in
According to one implementation, each user system 12 and all of its components are operator configurable using applications, such as a browser, including computer code run using a central processing unit such as an Intel Pentium® processor or the like. Similarly, system 16 (and additional instances of an MTS, where more than one is present) and all of its components might be operator configurable using application(s) including computer code to run using processor system 17, which may be implemented to include a central processing unit, which may include an Intel Pentium® processor or the like, and/or multiple processor units. Non-transitory computer-readable media can have instructions stored thereon/in, that can be executed by or used to program a computing device to perform any of the methods of the implementations described herein. Computer program code 26 implementing instructions for operating and configuring system 16 to intercommunicate and to process web pages, applications and other data and media content as described herein is preferably downloadable and stored on a hard disk, but the entire program code, or portions thereof, may also be stored in any other volatile or non-volatile memory medium or device as is well known, such as a ROM or RAM, or provided on any media capable of storing program code, such as any type of rotating media including floppy disks, optical discs, digital versatile disk (DVD), compact disk (CD), microdrive, and magneto-optical disks, and magnetic or optical cards, nanosystems (including molecular memory ICs), or any other type of computer-readable medium or device suitable for storing instructions and/or data. Additionally, the entire program code, or portions thereof, may be transmitted and downloaded from a software source over a transmission medium, e.g., over the Internet, or from another server, as is well known, or transmitted over any other conventional network connection as is well known (e.g., extranet, VPN, LAN, etc.) using any communication medium and protocols (e.g., TCP/IP, HTTP, HTTPS, Ethernet, etc.) as are well known. It will also be appreciated that computer code for the disclosed implementations can be realized in any programming language that can be executed on a client system and/or server or server system such as, for example, C, C++. HTML, any other markup language, Java™, JavaScript, ActiveX, any other scripting language, such as VBScript, and many other programming languages as are well known may be used. (Java™ is a trademark of Sun Microsystems, Inc.).
According to some implementations, each system 16 is configured to provide web pages, forms, applications, data and media content to user (client) systems 12 to support the access by user systems 12 as tenants of system 16. As such, system 16 provides security mechanisms to keep each tenant's data separate unless the data is shared. If more than one MTS is used, they may be located in close proximity to one another (e.g., in a server farm located in a single building or campus), or they may be distributed at locations remote from one another (e.g., one or more servers located in city A and one or more servers located in city B). As used herein, each MIS could include one or more logically and/or physically connected servers distributed locally or across one or more geographic locations. Additionally, the term “server” is meant to refer to one type of computing device such as a system including processing hardware and process space(s), an associated storage medium such as a memory device or database, and, in some instances, a database application (e.g., OODBMS or RDBMS) as is well known in the art. It should also be understood that “server system” and “server” are often used interchangeably herein. Similarly, the database objects described herein can be implemented as single databases, a distributed database, a collection of distributed databases, a database with redundant online or offline backups or other redundancies, etc., and might include a distributed database or storage network and associated processing intelligence.
User system 12, network 14, system 16, tenant data storage 22, and system data storage 24 were discussed above in
Application platform 18 includes an application setup mechanism 38 that supports application developers' creation and management of applications, which may be saved as metadata into tenant data storage 22 by save routines 36 for execution by subscribers as one or more tenant process spaces 54 managed by tenant management process 60 for example. Invocations to such applications may be coded using PL/SOQL 34 that provides a programming language style interface extension to API 32. A detailed description of some PL/SOQL language implementations is discussed in commonly assigned U.S. Pat. No. 7,730,478, titled METHOD AND SYSTEM FOR ALLOWING ACCESS TO DEVELOPED APPLICATIONS VIA A MULTI-TENANT ON-DEMAND DATABASE SERVICE, by Craig Weissman, issued on Jun. 1, 2010, and hereby incorporated by reference in its entirety and for all purposes. Invocations to applications may be detected by one or more system processes, which manage retrieving application metadata 66 for the subscriber making the invocation and executing the metadata as an application in a virtual machine.
Each application server 50 may be communicably coupled to database systems, e.g., having access to system data 25 and tenant data 23, via a different network connection. For example, one application server 50, might be coupled via the network 14 (e.g., the Internet), another application server 50N-1 might be coupled via a direct network link, and another application server 50N might be coupled by yet a different network connection. Transfer Control Protocol and Internet Protocol (TCP/IP) are typical protocols for communicating between application servers 50 and the database system. However, it will be apparent to one skilled in the art that other transport protocols may be used to optimize the system depending on the network interconnect used.
In certain implementations, each application server 50 is configured to handle requests for any user associated with any organization that is a tenant. Because it is desirable to be able to add and remove application servers from the server pool at any time for any reason, there is preferably no server affinity for a user and/or organization to a specific application server 50. In one implementation, therefore, an interface system implementing a load balancing function (e.g., an F5 Big-IP load balancer) is communicably coupled between the application servers 50 and the user systems 12 to distribute requests to the application servers 50. In one implementation, the load balancer uses a least connections algorithm to route user requests to the application servers 50. Other examples of load balancing algorithms, such as round robin and observed response time, also can be used. For example, in certain implementations, three consecutive requests from the same user could hit three different application servers 50, and three requests from different users could hit the same application server 50. In this manner, by way of example, system 16 is multi-tenant, wherein system 16 handles storage of, and access to, different objects, data and applications across disparate users and organizations.
As an example of storage, one tenant might be a company that employs a sales force where each salesperson uses system 16 to manage their sales process. Thus, a user might maintain contact data, leads data, customer follow-up data, performance data, goals and progress data, etc., all applicable to that user's personal sales process (e.g., in tenant data storage 22). In an example of a MTS arrangement, since all of the data and the applications to access, view, modify, report, transmit, calculate, etc., can be maintained and accessed by a user system having nothing more than network access, the user can manage his or her sales efforts and cycles from any of many different user systems. For example, if a salesperson is visiting a customer and the customer has Internet access in their lobby, the salesperson can obtain critical updates as to that customer while waiting for the customer to arrive in the lobby.
While each user's data might be separate from other users' data regardless of the employers of each user, some data might be organization-wide data shared or accessible by a plurality of users or all of the users for a given organization that is a tenant. Thus, there might be some data structures managed by system 16 that are allocated at the tenant level while other data structures might be managed at the user level. Because an MTS might support multiple tenants including possible competitors, the MTS should have security protocols that keep data, applications, and application use separate. Also, because many tenants may opt for access to an MTS rather than maintain their own system, redundancy, up-time, and backup are additional functions that may be implemented in the MTS. In addition to user-specific data and tenant-specific data, system 16 might also maintain system level data usable by multiple tenants or other data. Such system level data might include industry reports, news, postings, and the like that are sharable among tenants.
In certain implementations, user systems 12 (which may be client systems) communicate with application servers 50 to request and update system-level and tenant-level data from system 16 that may involve sending one or more queries to tenant data storage 22 and/or system data storage 24. System 16 (e.g., an application server 50 in system 16) automatically generates one or more SQL statements (e.g., one or more SQL queries) that are designed to access the desired information. System data storage 24 may generate query plans to access the requested data from the database.
Each database can generally be viewed as a collection of objects, such as a set of logical tables, containing data fitted into predefined categories. A “table” is one representation of a data object, and may be used herein to simplify the conceptual description of objects and custom objects according to some implementations. It should be understood that “table” and “object” may be used interchangeably herein. Each table generally contains one or more data categories logically arranged as columns or fields in a viewable schema. Each row or record of a table contains an instance of data for each category defined by the fields. For example, a CRM database may include a table that describes a customer with fields for basic contact information such as name, address, phone number, fax number, etc. Another table might describe a purchase order, including fields for information such as customer, product, sale price, date, etc. In some multi-tenant database systems, standard entity tables might be provided for use by all tenants. For CRM database applications, such standard entities might include tables for case, account, contact, lead, and opportunity data objects, each containing pre-defined fields. It should be understood that the word “entity” may also be used interchangeably herein with “object” and “table”.
In some multi-tenant database systems, tenants may be allowed to create and store custom objects, or they may be allowed to customize standard entities or objects, for example by creating custom fields for standard objects, including custom index fields. Commonly assigned U.S. Pat. No. 7,779,039, titled CUSTOM ENTITIES AND FIELDS IN A MULTI-TENANT DATABASE SYSTEM, by Weissman et al., issued on Aug. 17, 2010, and hereby incorporated by reference in its entirety and for all purposes, teaches systems and methods for creating custom objects as well as customizing standard objects in a multi-tenant database system. In certain implementations, for example, all custom entity data rows are stored in a single multi-tenant physical table, which may contain multiple logical tables per organization. It is transparent to customers that their multiple “tables” are in fact stored in one large table or that their data may be stored in the same table as the data of other customers.
As shown in
Moreover, one or more of the devices in the on-demand database service environment 900 may be implemented on the same physical device or on different hardware. Some devices may be implemented using hardware or a combination of hardware and software. Thus, terms such as “data processing apparatus,” “machine,” “server” and “device” as used herein are not limited to a single hardware device, but rather include any hardware and software configured to provide the described functionality.
The cloud 904 is intended to refer to a data network or combination of data networks, often including the Internet. Client machines located in the cloud 904 may communicate with the on-demand database service environment to access services provided by the on-demand database service environment. For example, client machines may access the on-demand database service environment to retrieve, store, edit, and/or process information.
In some implementations, the edge routers 908 and 912 route packets between the cloud 904 and other components of the on-demand database service environment 900. The edge routers 908 and 912 may employ the Border Gateway Protocol (BGP). The BGP is the core routing protocol of the Internet. The edge routers 908 and 912 may maintain a table of IP networks or ‘prefixes’, which designate network reachability among autonomous systems on the Internet.
In one or more implementations, the firewall 916 may protect the inner components of the on-demand database service environment 900 from Internet traffic. The firewall 916 may block, permit, or deny access to the inner components of the on-demand database service environment 900 based upon a set of rules and other criteria. The firewall 916 may act as one or more of a packet filter, an application gateway, a stateful filter, a proxy server, or any other type of firewall.
In some implementations, the core switches 920 and 924 are high-capacity switches that transfer packets within the on-demand database service environment 900. The core switches 920 and 924 may be configured as network bridges that quickly route data between different components within the on-demand database service environment. In some implementations, the use of two or more core switches 920 and 924 may provide redundancy and/or reduced latency.
In some implementations, the pods 940 and 944 may perform the core data processing and service functions provided by the on-demand database service environment. Each pod may include various types of hardware and/or software computing resources. An example of the pod architecture is discussed in greater detail with reference to
In some implementations, communication between the pods 940 and 944 may be conducted via the pod switches 932 and 936. The pod switches 932 and 936 may facilitate communication between the pods 940 and 944 and client machines located in the cloud 904, for example via core switches 920 and 924. Also, the pod switches 932 and 936 may facilitate communication between the pods 940 and 944 and the database storage 956.
In some implementations, the load balancer 928 may distribute workload between the pods 940 and 944. Balancing the on-demand service requests between the pods may assist in improving the use of resources, increasing throughput, reducing response times, and/or reducing overhead. The load balancer 928 may include multilayer switches to analyze and forward traffic.
In some implementations, access to the database storage 956 may be guarded by a database firewall 948. The database firewall 948 may act as a computer application firewall operating at the database application layer of a protocol stack. The database firewall 948 may protect the database storage 956 from application attacks such as structure query language (SQL) injection, database rootkits, and unauthorized information disclosure.
In some implementations, the database firewall 948 may include a host using one or more forms of reverse proxy services to proxy traffic before passing it to a gateway router. The database firewall 948 may inspect the contents of database traffic and block certain content or database requests. The database firewall 948 may work on the SQL application level atop the TCP/IP stack, managing applications' connection to the database or SQL management interfaces as well as intercepting and enforcing packets traveling to or from a database network or application interface.
In some implementations, communication with the database storage 956 may be conducted via the database switch 952. The multi-tenant database storage 956 may include more than one hardware and/or software components for handling database queries. Accordingly, the database switch 952 may direct database queries transmitted by other components of the on-demand database service environment (e.g., the pods 940 and 944) to the correct components within the database storage 956.
In some implementations, the database storage 956 is an on-demand database system shared by many different organizations. The on-demand database service may employ a multi-tenant approach, a virtualized approach, or any other type of database approach. On-demand database services are discussed in greater detail with reference to
The content batch servers 964 may handle requests internal to the pod. These requests may be long-running and/or not tied to a particular customer. For example, the content batch servers 964 may handle requests related to log mining, cleanup work, and maintenance tasks.
The content search servers 968 may provide query and indexer functions. For example, the functions provided by the content search servers 968 may allow users to search through content stored in the on-demand database service environment.
The file servers 986 may manage requests for information stored in the file storage 998. The file storage 998 may store information such as documents, images, and basic large objects (BLOBs). By managing requests for information using the file servers 986, the image footprint on the database may be reduced.
The query servers 982 may be used to retrieve information from one or more file systems. For example, the query system 982 may receive requests for information from the app servers 988 and then transmit information queries to the NFS 996 located outside the pod.
The pod 944 may share a database instance 990 configured as a multi-tenant environment in which different organizations share access to the same database. Additionally, services rendered by the pod 944 may call upon various hardware and/or software resources. In some implementations, the ACS servers 980 may control access to data, hardware resources, or software resources.
In some implementations, the batch servers 984 may process batch jobs, which are used to run tasks at specified times. Thus, the batch servers 984 may transmit instructions to other servers, such as the app servers 988, to trigger the batch jobs.
In some implementations, the QFS 992 may be an open source file system available from Sun Microsystems® of Santa Clara, Calif. The QFS may serve as a rapid-access file system for storing and accessing information available within the pod 944. The QFS 992 may support some volume management capabilities, allowing many disks to be grouped together into a file system. File system metadata can be kept on a separate set of disks, which may be useful for streaming applications where long disk seeks cannot be tolerated. Thus, the QFS system may communicate with one or more content search servers 968 and/or indexers 994 to identify, retrieve, move, and/or update data stored in the network file systems 996 and/or other storage systems.
In some implementations, one or more query servers 982 may communicate with the NFS 996 to retrieve and/or update information stored outside of the pod 944. The NFS 996 may allow servers located in the pod 944 to access information to access files over a network in a manner similar to how local storage is accessed.
In some implementations, queries from the query servers 922 may be transmitted to the NFS 996 via the load balancer 928, which may distribute resource requests over various resources available in the on-demand database service environment. The NFS 996 may also communicate with the QFS 992 to update the information stored on the NFS 996 and/or to provide information to the QFS 992 for use by servers located within the pod 944.
In some implementations, the pod may include one or more database instances 990. The database instance 990 may transmit information to the QFS 992. When information is transmitted to the QFS, it may be available for use by servers within the pod 944 without using an additional database call.
In some implementations, database information may be transmitted to the indexer 994. Indexer 994 may provide an index of information available in the database 990 and/or QFS 992. The index information may be provided to file servers 986 and/or the QFS 992.
In some implementations, one or more application servers or other servers described above with reference to
While some of the disclosed implementations may be described with reference to a system having an application server providing a front end for an on-demand database service capable of supporting multiple tenants, the disclosed implementations are not limited to multi-tenant databases nor deployment on application servers. Some implementations may be practiced using various database architectures such as ORACLE®, DB2® by IBM and the like without departing from the scope of the implementations claimed.
It should be understood that some of the disclosed implementations can be embodied in the form of control logic using hardware and/or computer software in a modular or integrated manner. Other ways and/or methods are possible using hardware and a combination of hardware and software.
Any of the disclosed implementations may be embodied in various types of hardware, software, firmware, and combinations thereof. For example, some techniques disclosed herein may be implemented, at least in part, by computer-readable media that include program instructions, state information, etc., for performing various services and operations described herein. Examples of program instructions include both machine code, such as produced by a compiler, and files containing higher-level code that may be executed by a computing device such as a server or other data processing apparatus using an interpreter. Examples of computer-readable media include, but are not limited to: magnetic media such as hard disks, floppy disks, and magnetic tape; optical media such as flash memory, compact disk (CD) or digital versatile disk (DVD); magneto-optical media; and hardware devices specially configured to store program instructions, such as read-only memory (ROM) devices and random access memory (RAM) devices. A computer-readable medium may be any combination of such storage devices.
Any of the operations and techniques described in this application may be implemented as software code to be executed by a processor using any suitable computer language such as, for example. Java, C++ or Perl using, for example, object-oriented techniques. The software code may be stored as a series of instructions or commands on a computer-readable medium. Computer-readable media encoded with the software/program code may be packaged with a compatible device or provided separately from other devices (e.g., via Internet download). Any such computer-readable medium may reside on or within a single computing device or an entire computer system, and may be among other computer-readable media within a system or network. A computer system or computing device may include a monitor, printer, or other suitable display for providing any of the results mentioned herein to a user.
While various implementations have been described herein, it should be understood that they have been presented by way of example only, and not limitation. Thus, the breadth and scope of the present application should not be limited by any of the implementations described herein, but should be defined only in accordance with the following and later-submitted claims and their equivalents.
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