Patent Application
20180158090
Aspects of the present invention generally relate to the field of computing devices communicatively connected by a telecommunications network to provide a dynamic, real-time feedback conduit from customers directly to individuals (e.g., employees, participants) who rendered service to the customers, and combine the feedback with other reward and recognition programs.
Conventional customer feedback techniques collect feedback data from customers and present it to supervisors, such as managers, who then share the feedback with employees in the form of scores. These techniques aggregate feedback at a level higher than individual employees, for example by aggregating feedback for all employees under a certain supervisor and/or at a certain location. Moreover, the data is communicated to the employees at certain intervals, such as weekly or monthly meetings, for example. The conventional techniques fail to inform employees in a timely manner which service aspects contribute to feedback scores and how to improve the scores. Other conventional techniques focus exclusively on customer feedback and are unable to combine this with other reward and recognition aspects.
Aspects of the invention relate to networked computing devices and communication systems that provide customer feedback and/or rewards to participants (e.g., employees) dynamically in real-time to increase participant engagement with service performance and combine the rewards with other reward earning opportunities. Beneficially, the systems and methods described herein provide real-time feedback directly to a participant device and the feedback includes data about the service aspects that contributed to the feedback and how to improve those aspects. Real-time feedback aspects of the invention enable participants to correct errors and improve service performance without requiring supervisor review.
A system embodying aspects of the invention includes an engagement computing device and a participant computing device. The participant computing device is communicatively coupled to the engagement computing device via a communications network. A real-time engagement application executing on the engagement computing device is configured to aggregate survey data received from a survey computing device, analyze the aggregated survey data with one or more rules, and generate a response insights display including the analyzed survey data. The executing real-time engagement application is also configured to transmit the response insights display to the participant computing device in real-time via the communications network. In an embodiment, the executing real-time engagement application is optionally configured to reward participants for achieving prescribed response thresholds, and combine reward earnings with other program earnings.
Other objects and features will be in part apparent and in part pointed out hereinafter.
Corresponding reference characters indicate corresponding parts throughout the drawings.
The customer computing device 102 is configured to receive input (e.g., via a touchscreen, a keyboard, etc.) regarding physical, relational, and/or quality aspects of a service experience and/or an individual participant's (e.g., employee's) delivery of the service experience. In an embodiment, customer computing device 102 displays an editable survey with questions about the experience. In accordance with an aspect of the invention, customer computing device 102 may be a smartphone, a tablet computing device, a wearable computing device, a desktop computing device, and the like.
The survey computing device 104 is configured to provide surveys to customer computing device 102 via a communications network. The survey computing device 104 is also configured to receive completed surveys from customer computing device 102 via the communications network and process the received surveys. In an embodiment, surveys include survey questions designed to meet survey goals and objectives, program goals and objectives, and include questions about participant behavior. In one form, survey computing device 104 is a server computing device. The survey computing device 104 may be provided by a third party vendor. In an embodiment, survey computing device 104 transmits survey results to engagement computing device 106 via a communications network, such as by web services, a file transfer protocol (FTP), and the like.
The engagement computing device 106 is configured to receive and analyze survey results in real-time. As used herein, real-time means that a computing device (e.g., engagement computing device 106) is configured to analyze (e.g., process) survey results relatively quickly (e.g., within a short temporal period, such as within milliseconds, etc.) after receiving so that it is available substantially immediately as feedback. In an embodiment, engagement computing device 106 is configured to aggregate customer feedback ratings and utilize rules to determine if desired satisfaction levels were achieved by a group of participants. In this embodiment, participants earn rewards as a group when a shared location (e.g., workplace, store, branch, campus, plant, etc.) of the group achieves a configured customer satisfaction level. In another embodiment, engagement computing device 106 is configured to aggregate individual participant performance, such as into positive, neutral, or negative status indicators, for example. In this embodiment, participants earn rewards individually (i.e., without regard to other participants) when the participant achieves a desired satisfaction level. In accordance with an aspect of the invention, engagement computing device 106 may be a server computing device, one or more computing devices communicatively connected in a cloud environment, and the like. Additional details regarding engagement computing device 106 are provided herein.
The manager computing device 108 and participant computing device 110 are each configured to display customer feedback, survey results, and/or rewards data received from engagement computing device 106 via a communications network. The manager computing device 108 is further configured to display a rule builder for generating rules against which survey results are evaluated, as further described herein. In accordance with an aspect of the invention, manager computing device 108 and participant computing device 110 may each be a smartphone, a tablet computing device, a wearable computing device, a desktop computing device, and the like.
In an embodiment, the system 100 includes a communications infrastructure (e.g., communications network) capable of facilitating the exchange of data among various components of system 100. The communications infrastructure may include a local area network (LAN) that is connectable to other telecommunications networks, including other LANs or portions of the Internet or an intranet. The communications infrastructure may also be any telecommunications network that facilitates the exchange of data, such as those that operate according to the IEEE 802.3 (e.g., Ethernet) and/or the IEEE 802.11 (e.g., Wi-Fi) protocols, for example. In other embodiments, the communications infrastructure is any medium that allows data to be physically transferred through serial or parallel communication channels (e.g., copper wire, optical fiber, computer bus, wireless communication channel, etc.).
Upon receiving the survey results, a real-time engagement application 206 executing on engagement computing device 106 generates (230) a response insights display 208 and analyzes (232) the survey results using CSAT program rules engine 210 to generate (234) a rules display 212. Depending upon whether customer satisfaction, as indicated in the survey results, meets or exceeds the rules in CSAT program rules engine 210, CSAT program earnings (e.g., points) are accrued (236) and displayed (238) via an earnings/leaderboard display 214. The earnings/leaderboard display 214 also includes a leaderboard that shows the names and scores of participants relative to each other and/or shared locations of participants relative to each other. In an embodiment, earnings/leaderboard display 214 comprises, at least in part, combined earnings as further described herein. The manager computing device 108 and participant computing device 110 are each configured to display (240) the response insights display 208, rules display 212, and/or earnings display 214.
In accordance with one or more aspects of the disclosure, earnings display 214 and an earnings database 218 comprise combined earnings 219. In this manner, real-time engagement system 100 enables the combination of participant rewards received from customers (e.g., customer computing devices 102) with other rewards. For example, peers of the participant can provide eCards and social recognition (e.g., for any sort of behavior reinforcement), managers of the participant can provide eCards and/or points (e.g., for any program created by a sponsor, such as a human resources department), and administrators of the program may create additional programs to recognize and reward behaviors that go beyond rendering service to customers (e.g., wellness programs, innovation programs, performance programs, incentive programs, leadership programs, etc.). In an embodiment, real-time engagement system 100 combines all of the rewards and/or points from these other programs with the rewards earned via system 100 (e.g., CSAT program earnings, etc.) into a single account (e.g., earnings database 218, etc.) as combined earnings 219.
The processor 302, memory 304, and I/O interface 306 are communicatively connected and/or electrically connected to each other. The I/O interface 306 is communicatively and/or electrically connected to the I/O component 308. The processor 302 is adapted to execute processor-executable instructions stored in the memory 304 for implementing the engagement in real time. The I/O interface 306 of
At step 406, real-time engagement application 206 executing on engagement computing device 106 generates a reward for a plurality of participants having a common identifying property when the aggregate feedback scores for that identifying property exceed a predetermined threshold. For example, when the average response of all customer feedback for a particular location received within a month exceeds a predetermined threshold of X then all participants at that location earn a reward Y. Other examples include, but are not limited to, “Participants each earn 500 points when their location's score exceeds 4.0 out of 5.0 during a quarter” and “Participants each earn 1,000 points when their location is among the top 50 locations based upon customer satisfaction scores within a quarter.”
At step 408, real-time engagement application 206 executing on engagement computing device 106 generates a reward for all participants when a particular feedback score exceeds a predetermined threshold. For example, when a customer feedback is “perfect” (e.g., maximum scores are achieved for all feedback categories) then all participants at that location earn a reward Z. Steps 406 and 408 may be performed independently of each other or concurrently in accordance with an aspect of the invention. In an embodiment, the feedback score may not qualify for a reward and the process continues to step 410.
At step 410, real-time engagement application 206 executing on engagement computing device 106 transmits data regarding the received survey feedback and any generated rewards to participant computing device 110 of each participant in real-time. Additionally or alternatively, real-time engagement application 206 executing on engagement computing device 106 transmits data regarding the received survey feedback and any generated rewards to manager computing device 108 in real-time. In this manner, manager computing device 108 and real-time engagement application 206 enable managers to view reports relative to customer feedback events, establish goals for a participant, and/or track participant progress. In an embodiment, real-time engagement application 206 executing on engagement computing device 106 transmits data regarding combined earnings 219 to participant computing device 110 of each participant and/or manager computing device 108 in real-time at 410. In another embodiment, real-time engagement application 206 executing on engagement computing device 106 transmits rewards from other, non-CSAT-related programs to participant computing device 110 of each participant and/or manager computing device 108 in real-time at 410.
In an embodiment, individual customer feedback events that achieve outstanding thresholds can result in case management events (e.g., managed by real-time engagement application 206) in which the manager of a location can individually recognize teams of participants or individual participants. Examples include, but are not limited to, “When a customer feedback event achieves a 5.0 out of 5.0, all participants in the location receive an award” and “When a customer feedback event mentions a participant by name, that participant receives an individual recognition.”
At step 806, real-time engagement application 206 executing on engagement computing device 106 aggregates the received survey response data and generates a reward for the individual participant when the aggregate feedback scores for the individual participant exceed a predetermined threshold. In an exemplary embodiment, when a participant receives five positive customer feedback events, real-time engagement application 206 awards a monetary recognition to the participant. In another embodiment, the earnings from the monetary recognition event are combined with other program earnings as further described herein.
At step 808, real-time engagement application 206 executing on engagement computing device 106 generates a reward for the individual participant when a particular feedback score exceeds a predetermined threshold. For example, when a customer provides a positive response via the survey for an experience directly associated with a participant (e.g., mentioned by name in the feedback, associated by transactional data, etc.) real-time engagement application 206 awards a monetary recognition to the participant. Steps 806 and 808 may be performed independently of each other or concurrently, in accordance with an aspect of the invention. In an embodiment, the feedback scores for the individual participant may not qualify for a reward and the process continues to step 810.
At step 810, real-time engagement application 206 executing on engagement computing device 106 transmits data regarding the received survey feedback and any generated rewards to participant computing device 110 of the individual participant in real-time. For example, transmitting all customer feedback events specifically related to the individual participant (e.g., positive and negative) enables the participant to review the feedback events in real-time and adjust service performance accordingly. Additionally or alternatively, real-time engagement application 206 executing on engagement computing device 106 transmits data regarding the received survey feedback and any generated rewards to manager computing device 108 in real-time. In this manner, manager computing device 108 and real-time engagement application 206 enable managers to view reports relative to customer feedback events, establish goals for the participant, and/or track participant progress. In an embodiment, real-time engagement application 206 executing on engagement computing device 106 transmits data regarding combined earnings 219 to participant computing device 110 of each participant and/or manager computing device 108 in real-time at 810. In another embodiment, real-time engagement application 206 executing on engagement computing device 106 transmits rewards from other, non-CSAT-related programs to participant computing device 110 of each participant and/or manager computing device 108 in real-time at 810.
In an embodiment, a system (e.g., real-time engagement system) includes an engagement computing device (e.g., engagement computing device 106) and a participant computing device (e.g., participant computing device 110) communicatively coupled via a communications network. The engagement computing device includes an engagement processor (e.g., processor 302) and a memory device (e.g., memory 304) communicatively coupled to the engagement processor. The memory device stores processor readable instructions that, when executed by the processor, provide a real-time engagement application (e.g., real-time engagement application 206). The real-time engagement application is configured to receive survey data from a survey computing device (e.g., survey computing device 104) communicatively coupled to the engagement computing device via the communications network. The executing application is further configured to aggregate the received survey data and analyze the aggregated survey data against one or more rules (e.g., program rules 210 stored in rules database 216, etc.) in real-time to generate a score (e.g., aggregate score 502, recognition engagement score 504, rank indicia 606, overall score indicia 608, score sub-dimension indicia 610, etc.) indicative of a quality of service rendered by a current participant to a current customer who entered the survey data on the survey computing device. For example, engagement computing device, via the executing application, is configured to aggregate and analyze the survey data within a short temporal period (e.g., within milliseconds) of receiving it so that the analysis results are available substantially immediately. The executing application is configured to generate a response insights display (e.g., response insights display 208) in real-time (e.g., within a short temporal period of the analysis) that includes the score. And the executing application is configured to transmit a communication (e.g., text message, etc.) including a uniform resource locator (URL) to the participant computing device in real-time (e.g., within a short temporal period of the generation) via the communications network. The URL specifies the location of the response insights display in the memory device of the engagement computing device. The participant computing device includes a participant processor and a memory device communicatively coupled to the participant processor. The memory device stores processor readable instructions that, when executed by the participant processor, configure the participant computing device to receive the communication from the engagement computing device via the communications network and enable connection of the participant computing device to the location of the response insights display in the memory device of the engagement computing device. The connection is enabled via the URL and is for rendering a display of the score in the response insights display on the participant computing device (e.g., via a display device thereof). In an aspect the receiving and enabling are performed by the participant computing device in real-time such that the response insights display including the score is available for display on the participant computing device relatively quickly (e.g., within a short temporal period, such as within milliseconds, etc.) after the engagement computing device receiving the survey data so that it is available substantially immediately as feedback to the participant.
In an aspect, the real-time engagement application executed by the engagement processor is further configured to transmit the communication including the URL to a manager computing device (e.g., manager computing device 108) in real-time (e.g., within a short temporal period of generating the response insights display) via the communications network. In another aspect, the system further comprises the manager computing device communicatively coupled to the engagement computing device via the communications network. The manager computing device includes a manager processor and a memory device communicatively coupled to the manager processor. The memory device stores processor readable instructions that, when executed by the manager processor, configure the manager computing device to receive the communication from the engagement computing device via the communications network and enable connection of the manager computing device to the location of the response insights display in the memory device of the engagement computing device. The connection is enabled via the URL and is for rendering a display of the response insights display on the manager computing device (e.g., via a display device thereof) to generate a rewards program for one or more participants. In an embodiment, the receiving and enabling are performed by the manager computing device in real-time such that the response insights display is available for display on the manager computing device relatively quickly (e.g., within a short temporal period, such as within milliseconds, etc.) after the engagement computing device receiving the survey data so that it is available substantially immediately as feedback to the manager.
In yet another aspect, the processor readable instructions stored on the memory device of the manager computing device, when executed by the manager processor, configure the manger computing device to access a rules display (e.g., rules display 212) via the real-time engagement application executing on the engagement computing device. The real-time engagement application executing on the engagement computing device is further configured to obtain (1402) a program description for the rewards program from the manager computing device via the rules display. The real-time engagement application executing on the engagement computing device is also configured to obtain (1404) eligibility selections defining participants eligible for the rewards program from the manager computing device via the rules display. The real-time engagement application executing on the engagement computing device is further configured to obtain option selections (1406), rules (1408), a budget (1412), and launch settings (1414) for the rewards program from the manager computing device via the rules display. Optionally, the real-time engagement application executing on the engagement computing device is further configured to obtain (1410) coaching details for the rewards program from the manager computing device via the rules display. And the real-time engagement application executing on the engagement computing device is configured to generate the rewards program as a function of the obtained parameters.
In another aspect, the real-time engagement application executed by the engagement processor is further configured to generate a reward for the current participant when the score exceeds a predetermined threshold (e.g., a goal, etc.).
In yet another aspect, receiving the survey data from the survey computing device includes receiving (402) the survey data indicative of the quality of service rendered by the current participant and one or more other participants to the current customer, the current participant and the other participants comprising a group having a common identifying property (e.g., geographic location, branch, store, etc.). Aggregating the received survey data includes aggregating (404) the received survey data for the group and analyzing the aggregated survey data includes analyzing (404) the aggregated survey data against the rules to generate an aggregate group score indicative of the quality of service rendered by the group to the current customer and other customers over time. In an aspect, the real-time engagement application executed by the engagement processor is configured to generate (406) a reward for the group when the aggregate group score exceeds a predetermined threshold. In another aspect, the real-time engagement application executed by the engagement processor is configured to generate (408) a reward for the group when the particular group score exceeds a predetermined threshold.
In another aspect, the score is comprised of sub-dimensions (e.g., score sub-dimension indicia 610) each indicative of a property of the service rendered to enable the current participant to focus attention on one or more of the service properties.
In one form, aspects of the invention enable participants to feel more connected to the result of their service performance. In another form, real-time feedback aspects of the invention enable participants to correct errors and improve service performance. In yet another form, aspects of the invention increase customer satisfaction. Aspects of the invention enable greater participant service productivity and increased revenue from increased customers served and increased business derived from customer satisfaction.
In one aspect, the systems and methods described herein are configured as “closed,” meaning the systems and methods provide real-time feedback to participant computing devices automatically without any intermediate review or intervention by an individual. In this aspect, there is no human filtering of the feedback that is processed and provided. The response insights display to the participant computing device is provided in real-time without filtering in order to maximize the impact and establish a direct correlation in timeliness between the survey data and the response insights display provided. For example, a participant can associate feedback with a particular event or transaction because of the real-time connection between the event/transaction, the feedback, and the response insights display provided to the participant.
Embodiments of the present disclosure may comprise a special purpose computer including a variety of computer hardware, as described in greater detail below.
Embodiments within the scope of the present disclosure also include computer-readable media for carrying or having computer-executable instructions or data structures stored thereon. Such computer-readable media can be any available media that can be accessed by a special purpose computer. By way of example, and not limitation, such computer-readable media can comprise RAM, ROM, EEPROM, CD-ROM or other optical disk storage, magnetic disk storage, or other magnetic storage devices, or any other medium that can be used to carry or store desired program code means in the form of computer-executable instructions or data structures and that can be accessed by a general purpose or special purpose computer. When information is transferred or provided over a network or another communications connection (either hardwired, wireless, or a combination of hardwired or wireless) to a computer, the computer properly views the connection as a computer-readable medium. Thus, any such connection is properly termed a computer-readable medium. Combinations of the above should also be included within the scope of computer-readable media. Computer-executable instructions comprise, for example, instructions and data which cause a general purpose computer, special purpose computer, or special purpose processing device to perform a certain function or group of functions.
The following discussion is intended to provide a brief, general description of a suitable computing environment in which aspects of the disclosure may be implemented. Although not required, aspects of the disclosure will be described in the general context of computer-executable instructions, such as program modules, being executed by computers in network environments. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. Computer-executable instructions, associated data structures, and program modules represent examples of the program code means for executing steps of the methods disclosed herein. The particular sequence of such executable instructions or associated data structures represent examples of corresponding acts for implementing the functions described in such steps.
Those skilled in the art will appreciate that aspects of the disclosure may be practiced in network computing environments with many types of computer system configurations, including personal computers, hand-held devices, multi-processor systems, microprocessor-based or programmable consumer electronics, network PCs, minicomputers, mainframe computers, and the like. Aspects of the disclosure may also be practiced in distributed computing environments where tasks are performed by local and remote processing devices that are linked (either by hardwired links, wireless links, or by a combination of hardwired or wireless links) through a communications network. In a distributed computing environment, program modules may be located in both local and remote memory storage devices.
An exemplary system for implementing aspects of the disclosure includes a special purpose computing device in the form of a conventional computer, including a processing unit, a system memory, and a system bus that couples various system components including the system memory to the processing unit. The system bus may be any of several types of bus structures including a memory bus or memory controller, a peripheral bus, and a local bus using any of a variety of bus architectures. The system memory includes read only memory (ROM) and random access memory (RAM). A basic input/output system (BIOS), containing the basic routines that help transfer information between elements within the computer, such as during start-up, may be stored in ROM. Further, the computer may include any device (e.g., computer, laptop, tablet, PDA, cell phone, mobile phone, a smart television, and the like) that is capable of receiving or transmitting an IP address wirelessly to or from the internet.
The computer may also include a magnetic hard disk drive for reading from and writing to a magnetic hard disk, a magnetic disk drive for reading from or writing to a removable magnetic disk, and an optical disk drive for reading from or writing to removable optical disk such as a CD-ROM or other optical media. The magnetic hard disk drive, magnetic disk drive, and optical disk drive are connected to the system bus by a hard disk drive interface, a magnetic disk drive-interface, and an optical drive interface, respectively. The drives and their associated computer-readable media provide nonvolatile storage of computer-executable instructions, data structures, program modules, and other data for the computer. Although the exemplary environment described herein employs a magnetic hard disk, a removable magnetic disk, and a removable optical disk, other types of computer readable media for storing data can be used, including magnetic cassettes, flash memory cards, digital video disks, Bernoulli cartridges, RAMs, ROMs, solid state drives (SSDs), and the like.
The computer typically includes a variety of computer readable media. Computer readable media can be any available media that can be accessed by the computer and includes both volatile and nonvolatile media, removable and non-removable media. By way of example, and not limitation, computer readable media may comprise computer storage media and communication media. Computer storage media include both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data. Computer storage media are non-transitory and include, but are not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical disk storage, SSDs, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired non-transitory information, which can accessed by the computer. Alternatively, communication media typically embody computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media.
Program code means comprising one or more program modules may be stored on the hard disk, magnetic disk, optical disk, ROM, and/or RAM, including an operating system, one or more application programs, other program modules, and program data. A user may enter commands and information into the computer through a keyboard, pointing device, or other input device, such as a microphone, joy stick, game pad, satellite dish, scanner, or the like. These and other input devices are often connected to the processing unit through a serial port interface coupled to the system bus. Alternatively, the input devices may be connected by other interfaces, such as a parallel port, a game port, or a universal serial bus (USB). A monitor or another display device is also connected to the system bus via an interface, such as video adapter 48. In addition to the monitor, personal computers typically include other peripheral output devices (not shown), such as speakers and printers.
One or more aspects of the disclosure may be embodied in computer-executable instructions (i.e., software), routines, or functions stored in system memory or non-volatile memory as application programs, program modules, and/or program data. The software may alternatively be stored remotely, such as on a remote computer with remote application programs. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types when executed by a processor in a computer or other device. The computer executable instructions may be stored on one or more tangible, non-transitory computer readable media (e.g., hard disk, optical disk, removable storage media, solid state memory, RAM, etc.) and executed by one or more processors or other devices. As will be appreciated by one of skill in the art, the functionality of the program modules may be combined or distributed as desired in various embodiments. In addition, the functionality may be embodied in whole or in part in firmware or hardware equivalents such as integrated circuits, application specific integrated circuits, field programmable gate arrays (FPGA), and the like.
The computer may operate in a networked environment using logical connections to one or more remote computers. The remote computers may each be another personal computer, a tablet, a PDA, a server, a router, a network PC, a peer device, or other common network node, and typically include many or all of the elements described above relative to the computer. The logical connections include a local area network (LAN) and a wide area network (WAN) that are presented here by way of example and not limitation. Such networking environments are commonplace in office-wide or enterprise-wide computer networks, intranets and the Internet.
When used in a LAN networking environment, the computer is connected to the local network through a network interface or adapter. When used in a WAN networking environment, the computer may include a modem, a wireless link, or other means for establishing communications over the wide area network, such as the Internet. The modem, which may be internal or external, is connected to the system bus via the serial port interface. In a networked environment, program modules depicted relative to the computer, or portions thereof, may be stored in the remote memory storage device. It will be appreciated that the network connections shown are exemplary and other means of establishing communications over wide area network may be used.
Preferably, computer-executable instructions are stored in a memory, such as the hard disk drive, and executed by the computer. Advantageously, the computer processor has the capability to perform all operations (e.g., execute computer-executable instructions) in real-time.
The embodiments illustrated and described herein may include additional or fewer operations than those disclosed herein. For example, it is contemplated that executing or performing a particular operation before, contemporaneously with, or after another operation is within the scope of aspects of the disclosure.
Embodiments may be implemented with computer-executable instructions. The computer-executable instructions may be organized into one or more computer-executable components or modules. Aspects of the disclosure may be implemented with any number and organization of such components or modules. For example, aspects of the disclosure are not limited to the specific computer-executable instructions or the specific components or modules illustrated in the figures and described herein. Other embodiments may include different computer-executable instructions or components having more or less functionality than illustrated and described herein.
When introducing elements of aspects of the disclosure or the embodiments thereof, the articles “a”, “an”, “the” and “said” are intended to mean that there are one or more of the elements. The terms “comprising”, “including”, and “having” are intended to be inclusive and mean that there may be additional elements other than the listed elements.
Having described aspects of the disclosure in detail, it will be apparent that modifications and variations are possible without departing from the scope of aspects of the disclosure as defined in the appended claims. As various changes could be made in the above constructions, products, and methods without departing from the scope of aspects of the disclosure, it is intended that all matter contained in the above description and shown in the accompanying drawings shall be interpreted as illustrative and not in a limiting sense.
This application claims priority to U.S. Provisional Patent Application Ser. No. 62/430,466, filed Dec. 6, 2016, the entire contents of which are expressly incorporated herein by reference, including the contents and teachings of any references contained therein.
| Number | Date | Country | |
|---|---|---|---|
| 62430466 | Dec 2016 | US |
