Patent Grant
7303475
The present invention relates generally to gaming environments, and more particularly, to a monitoring system and method for gaming environments, such as casinos.
The present invention relates generally to an entertainment management system for use in gaming environments such as casinos. The growth and competition in the casino gaming market in recent years and the increasingly sophisticated and complex technology being integrated into the gaming environment, at the individual game, casino management, and auditing levels, presents both challenges and opportunities to game manufacturers, gaming establishment operators, and regulatory agencies. The technological capabilities and requirements of, for example, advanced electronic games, multi-site gaming operations, detailed player tracking, wide area progressive jackpots, and various alternatives to the use of currency and coins by players, all present a potentially huge pool of ever-changing data which can be of great value to casino operators (from a management standpoint) and to regulators from an audit/compliance standpoint.
Given the value of such information to operators and regulators alike, there is an ever-increasing need for an expandable, flexible system which can efficiently, accurately, and in a real-time manner capture, access, accumulate, and process this potentially vast volume of audit, player, and other operations/management data being generated throughout the gaming environment. In turn, there is a corresponding need for a system which can efficiently, accurately and in a real-time manner share, communicate and distribute such information amongst other devices, networks, and systems within the gaming environment. Similarly, there is also the need for a system which can efficiently, accurately, and in a real-time manner analyze, manage, communicate, display, and otherwise report and allow ready access to such data for use by management and regulators.
Existing gaming management systems are, however, cumbersome in their implementations. They are often inefficient in, or incapable of, accumulating and/or processing the vast amount of data generated in a modern gaming environment. They are similarly often inefficient in, or incapable of, sharing, distributing, and communicating the data collected amongst other devices, networks, and systems within the gaming environment in a timely fashion, and, in particular, in a real-time manner. In addition, they are often inefficient, confusing, and burdensome insofar as providing for the display, presentation, or reporting of data to management or regulators, and, in particular, doing so in a real-time manner. Moreover, current systems often utilize hardware or software implementations which are limited in terms of expandability and capability as the needs and demands of the system grow. It is thus desirable to have a system which addresses the shortcomings of the current systems, and which provides additional features not available in existing systems.
The present invention provides an entertainment monitoring system for the gaming industry which provides real-time multi-site, slot accounting, player tracking, cage credit and vault, sports book data collection, Point of Sale (POS) accounting, keno accounting, bingo accounting, table game accounting, a wide area progressive jackpot, and electronic funds transfer (EFT).
Other advantages of the present invention will be readily appreciated as the same becomes better understood by reference to the following detailed description when considered in connection with the accompanying drawings wherein:
I. Table of Contents
II. EMS Overview
A. Tier 1: The Back End Database
B. Tier 2: The EMS Middleware
C. Tier 3: The Client Front End Application and The Network Active Motherboard (NAM) Application
D. Site Configurations
1. Single Site Configuration
2. Multi-Site Configuration
3. Application Service Provider (ASP) Configuration
4. Configuration with External Devices
5. Configuration with Counting Devices
6. Progressive Configuration
7. Unlimited Wide Area Progressive Configuration
III. EMS Forms, Reports and Processes
A. Logon
B. Frequently Used Tabs and Components
C. The Asset Management Module
D. Bingo Accounting
E. The Cage and Vault Module
F. The Financial Integration Module
G. Human Resources
H. Marketing
I. The Patron Tracking Module
J. Security
K. Slot Accounting Module
L. Sports Book Accounting Module
M. System Administration
N. Table Game Accounting Module
O. Universal Regulatory Monitoring (URM) Module
II. EMS Overview
With reference to the drawings and in operation, the present invention provides an entertainment monitoring system 100 and method 200 for use in gaming environments, e.g., casinos. With specific reference to
The entertainment monitoring system 100 also includes a table game module for monitoring play at a second game further defined as a table game 108, e.g., roulette or blackjack. The table game 108 comprises a gaming table for play by a plurality of table players 110. A computer workstation 112 is adapted to be operated by a user 114 and to receive table data input by the user 114. The table data is related to the play at the table game 108. A computer network 116 is coupled to the computer based module 106 and the computer workstation 112 and is adapted to receive the electronic gaming data and the table data and to store the data in a database. As described below, the computer workstation 112 is adapted to run computer software modules (see below) related to operation of the entertainment monitoring system 100.
As more frilly described below, the electronic gaming data may include game play, transactions, and player identification and the table data may include game play, transactions, player identification and seat occupation, i.e., which seats around the table are occupied. Players at the electronic gaming machine 102 may be identified by a player's identification card (not shown), by a personal identification number input on a keypad, and/or any other suitable sensed biometric or other means. Players at the table game 108 may be identified by a player identification card, a personal identification number, by suitably identifying themselves to the user 114 or other employee of the casino, and/or any other suitable sensed biometric or other means.
Although the example described above and shown in
In one embodiment, the computer workstation 112 is situated near the table game 108. In this embodiment, the computer workstation 112 is positioned such that the user 114 is able to visually monitor play at the table game 108.
In another embodiment, the EMS 100 includes a video camera 118 coupled to the computer workstation 112 and situated near the table game 108. With the video camera 118, play at the table game 108 is observable by the user 114 via the computer workstation 112.
In one embodiment of the present invention, the computer network 116 includes a middleware server 120 and a database computer 122. The middleware server 120 controls and directs the transfer of data between the database computer 122 and the computer workstation 112. The database computer 122 manages and provides access to the database of information stored therein.
With respect to
In a first control block 202, the electronic gaming data related to the player 104 and the electronic gaming machine 102 is sensed during the player's play of the electronic gaming machine 102. In a second control block 204, the table data is input by the user 114 and received by the computer workstation 112. The table data relates to the play at the table game 108. In a third control block 206, the electronic gaming data and the table data are received by the computer network 116 and stored in the database.
In one embodiment of the present invention, the method 200 further includes the steps of determining an amount of at least one of currency and cash and generating an amount signal and receiving the amount signal at the computer network and storing the amount signal in the database.
With reference to
At the gaming device and progressive level is the NAM 106, which is a flexible, modular, powerful data collection device.
In one embodiment, the NAM 106 is based on a 16 bit microprocessor on a motherboard (not shown). Communication with the electronic gaming machine 102 is accomplished via an asynchronous serial port, e.g., RS232, RS485, fiber optic or current loop, provided on a daughter board (not shown).
In one embodiment, the database is an Oracle database and the software components are implemented in Java. By utilizing Oracle and Java, a superior level of portability and flexibility across a wide variety of hardware platforms and operating systems is achieved.
With reference to
At the ATM, the player may be able to transfer funds from a bank to their gaming account using a credit or debit card. In a further aspect, when a player cashes out, the machine/ATM will issue script or a ticker coupon which the player can use in another machine or take to the cashier's cage for payment. With reference to
The EMS 100 may also use a hyper text transfer protocol (http) server as a jackpot display controller and fashion the display of an electronic gaming machine as an Internet browser which refreshes the display for the progressive jackpot(s). In other words, the jackpot display acts as a browser page which is refreshed by the controller to display the current level of the jackpot. In a related aspect, a device is provided which is installed inline with the display for the gaming device. The device intercepts the game display signal and adds to it a transparent overlay of the progressive information as well as, if desired, bonusing information, event information, offers or other information to be conveyed to the patron. The information may be displayed as a watermark banner or the like.
The EMS 100 includes accounting and player tracking systems which track transactions at machines (for example, coin in/out, jackpots, door open, service, etc.) as well as track play for players. For player tracking, players are issued a machine-readable card which they insert in the machine. The machines read that card and access a player's account to track play for the purposes of awarding “comps”.
A. Tier 1: The Back End Database
In one embodiment, the database tier 302 is an Oracle 8i database. The Oracle database 302 is completely normalized, in 5th normal form. The database 302 consists of 324 tables; 214 views; 62 sequences; 1152 indexes; 672 functions, procedures, and packages. The system utilizes Oracle's Advanced Replication in a multi-master configuration with customized replication code, procedures, functions, packages, and conflict resolution algorithms. The preponderance of the business logic of the system is contained in and controlled by database tier 302.
B. Tier 2: The EMS Middleware
The middleware tier 304 is a 100% Java application running under the Linux operating system. The middleware 304 collects the data from the online gaming devices, formulates it, accumulates it, applies some business logic where necessary, and interacts with the database 302. The middleware 304 is also responsible for accumulating all data from the external interfaces such as Point Of Sale and Property management systems (see below). All communications are accomplished through TCP/IP encrypted packets with external devices, e.g., the NAM 106 and the computer workstation 112. All communication with the database 302 is accomplished via Thin JDBC drivers over TCP/IP.
C. Tier 3: The Client Front End Application and The Network Active Motherboard (NAM) Application
The client front end application is written in Java. The Java code is stored on the database. The Java code is downloaded to the workstation 112 as needed.
The software in the NAM 106 is written in C++ and operates on the US Software MultiTask operating system with the US Software TCP/IP stack. All communication to the gaming device is accomplished via an RS-232 serial, current loop serial, RS-485, Fiber, or Ethernet interface depending on the gaming device. All communications to the Middleware application 304 is accomplished via TCP/IP packets.
D. Site Configurations
The present invention is adaptable to gaming sites of different sizes and architectures. Several are discussed below. It should be noted that the sites described below are not intended to be all-encompassing and the present invention is not to be limited to such sites.
With specific reference to
The single site configuration 400 also includes a plurality of computer workstations 404. In this embodiment, first, second, and third computer workstations 404A,404B,404C are shown. Each computer workstation 404A,404B,404C is operated by a corresponding user (not shown). As described below, the computer software modules available to a particular user are dependent upon the user and determined by the database. For example, the user described above regarding the tables games, is generally referred to as a “pit boss” responsible for one or more table games. The pit boss user only has access to those modules related to inputting data regarding the table game. One or more of the computer workstations 404A,404B,404C may correspond to one or more table games, as described above (not shown). Alternatively, the computer workstations 404A,404B,404C may be accessed by a different type of user, whereas different software modules are available for use. For example, to establish a new user account, including a player tracking card, a new user workstation may be provided including the functionality necessary only to perform the task of building a new user account and issuing a player tracking card.
The microprocessor based modules 402 and the computer workstations 404 are coupled to a computer network 406 and gather/receive data related to the corresponding electronic gaming machine or table game.
In this embodiment, the computer network 406 includes a supercomputer 408 available from Silicon Graphics Inc (SGI) of Mountain View, Calif. and two middleware servers 410A,410B. The supercomputer 408 and the two middleware servers 410A,410B are coupled by a 100 MB Ethernet switch 412. Other supercomputers are contemplated, such as servers available from Sun Microelectronics or IBM, and thus the present invention is not limited to any such one supercomputer.
The computer workstation 404 are coupled to the Ethernet switch 412 by a first Ethernet hub 414A. The microprocessor based modules 402 are coupled to the Ethernet switch 412 by a second Ethernet hub 414B.
Data related to players and games played on the electronic gaming machines and the tables games are relayed to the supercomputer 408 and stored in the database. For example, the data includes coin in, coin out, cash in, cash out, etc. . . . The database is an Oracle 8i database running under the IRIX operating system. The Middleware server is running the Linux operation system.
2. Multi-Site Configuration
With specific reference to
The sites 500A,500B,500C are linked via first 502A, second 502B, and third 502C routers using the TCP/IP protocol.
3. Application Service Provider (ASP) Configuration
With specific reference to
The data center 602 includes first and second supercomputers 408A,408B. The first and second supercomputers 408A,408B (which can be configured as a redundant array) are coupled, via first, second, and third routers 502A,502B,502C, to the Ethernet switch 412 at the first and second casino 604,606, respectively. The first and second supercomputers 408A,408B control access to and perform operations on the database. In one embodiment, the database is stored on a plurality of redundant arrays of independent disk drives (RAID) 608. In the illustrated embodiment, three racks of RAID drives 608A,608B,608C are shown.
4. Configuration with External Devices
With specific reference to
Additionally, the middleware servers 410A,410B are coupled to a plurality of external systems 702, such as point of sale (POS) systems, hotel property management systems (PGS) and the like. The external systems 702 allow for the redemption, i.e., of comp points (see below), use of coupons, or other promotions. In this manner, player tracking may continue at venues off the casino floor, such as the buffet (POS), hotel (PGS) or convenience stores (closed systems) associated with the casino. Thus, players can utilize points and collect points while conducting other business in the casino properties.
5. Configuration with Counting Devices
With specific reference to
In this embodiment, the first, second, and third workstations 404A,404B,404C are coupled to a plurality of counting devices 802. In the illustrated embodiment, the first workstation 404A is coupled to at least one coin scale 802A, the second workstation 404B is coupled to at least one coin counter 802B, and the third workstation 404C is coupled to at least one currency counter 802C. After a pickup, i.e., where coins, tickets, tokens and/or currency are removed from the electronic gaming machines and tables by the casino staff, the coins, tickets, tokens, and/or currency are counted and respective accounting signals are generated. The accounting signals are relayed and stored in the database on the supercomputer 408. As discussed below, the amounts counting by the counter devices 802 are correlated back to the corresponding gaming machine. These amounts are then compared with the data received directly from the gaming machine (see below).
6. Progressive Configuration
With specific reference to
The first Ethernet hub 414 is connected to sixth and seventh microprocessor based modules 902A,902B. In the progressive configuration 900, a progressive jackpot 904 is maintained for a plurality electronic gaming machines (not shown in
With reference to
7. Wide Area Progressive Configuration
With specific reference to
However, in the wide are progressive configuration 1000, the progressive jackpot 904 is used with at least one electronic gaming machine at more than one site 604, 606. In the illustrated embodiment, the electronic gaming machine coupled to the third microprocessor based module 402C is tied to the progressive jackpot 904, which is displayed in the progressive displays 904A,904B.
III. EMS Forms, Reports and Processes
A. Logon
As discussed above, the client front end (EMS) 100 is accessible by different types of users as determined by the database. The modules or applications available to a particular user are dependent upon who the user is and his/her job classification. The EMS applications 306 are accessible through the computer workstations 112, 404A,404B,404C.
Connecting to the EMS requires a unique User Name/Password assigned by a System Administrator (or alternately, choosable by the user). An application icon (not shown) is located on the workstation's desktop. With reference to
With reference to
With reference to
Based on the configuration for a particular location, the user has a limited number of login attempts. If that number is exceeded, the user account is locked as a security feature.
With reference to
The menu bar 1504 includes the following items: File 1512, Edit 1514, Options 1516, and Help 1518. If logon has not been accomplished, the user must select a connect option under the File item 1512.
Passwords expire periodically and the user will be required to change their password. The EMS 100 will begin notifying the user of the expiration date seven-ten days before the password actually expires. Changing a password is done through the Human Resources module (see below).
Failure to change a password will result in the user's account being locked. Only a System Administrator has the authority to override your password using a Password Maintenance form located in the System Administration module (see below)
Throughout the EMS 100, keystroke combinations can be used as shortcuts for menu items. The following is a list of exemplary keyboard shortcuts.
F3 Edit/Find Again Allows a user to return to a prior search list as opposed to initiating a new search.
F9 File/Connect
F12 File/Disconnect
CTRL+F Edit/Find—Used to perform a search for a specific name or record on the current form.
CTRL+R Edit/Clear—Clears the current form of all data.
CTRL+S Edit/Update—Saves the changes on the current form.
CTRL+E Edit/Delete—Deletes the parent record and all sub-records provided data integrity is not violated.
CTRL+X Edit/Cut—Removes the highlighted text and places it in the clipboard.
CTRL+C Edit/Copy—Copies the highlighted text and places it in the clipboard.
CTRL+V Edit/Paste—Pastes the previously cut/copied text and places it in the current cursor position.
CTRL+P File/Print—Prints the current record or report.
CTRL+Q File/Exit—Exits the EMS
TAB Moves to the next field or control on a form.
SHIFT+TAB Moves to the previous field or control on a form.
SHIFT+DELETE Flags a record for deletion, highlighting it in yellow.
The menu bar 1504 is used to accomplish a task, such as saving a record or activating a name search using the ‘Find’ command, etc. The switchboard 1506 provides access to the EMS modules and the forms/icons within each module (see below). The work area 1508 displays the selected form or process. The status bar 1510 acts as the communicator, displaying system messages commonly referred to as ‘broadcast messages’.
The menu bar 1504 is context sensitive, i.e., the items under each menu are available/unavailable based on the module, form, or process currently being used. Listed below are the general items under each menu item and their purpose.
The options under the File menu item include connecting or disconnecting from
EMS, printing, and exiting EMS. A brief description of each menu item
follows:
The options under the Edit menu are available (enabled) depending upon what form or process is open in the work area. Availability is also based upon the permissions assigned to each user. A brief description of each option follows:
The items under the OPTIONS menu are:
The HELP menu item opens a help window which provides answers to questions about the application. The EMS version number is recorded here.
The work area 1508 displays (see below) any information, form, report, or process being used. Once a form or table is displayed, the user may begin entering data into the system.
The status bar 1510 is located at the bottom of the EMS main window 1500 and communicates instructions or problems. Messages are displayed on the left side of the status bar. The current user name, location, date, and gaming shift are displayed on the right side.
The EMS switchboard 1506 includes a plurality of different icons for the forms, reports and processes. It is called a switchboard because a user is able to switch between the different EMS modules. Operating in the switchboard is as simple as clicking on a group icon 1506A, 1506B,1506C, 1506D, 1506E, 1506F, 1506G, 1506H, 1506I,1506J, 1506K, 1506L, 1506M, to have the icons under it displayed.
Each group icon 1506A, 1506B,1506C, 1506D, 1506E, 1506F, 1506G, 1506H, 1506I,1506J, 1506K, 1506L, 1506M, represents an EMS module and includes a plurality of function icons (see below). The function icons within each module represent functions unique to that module.
The group and icons available in each module are based upon the role(s) of the current user and the user rights associated with that role name. Selecting a module, i.e. a group icon 1506A, 1506B,1506C, 1506D, 1506E, 1506F, 1506G, 1506H, 1506I,1506J, 1506K, 1506L, 1506M, from the switchboard 1506 displays the functions icons associated with the corresponding module. A function icon is selected by dragging the cursor to the desired function icon and selecting it.
B. Frequently Used Tabs and Components
Several components, tabs, or functions are used throughout the forms. These are described below.
The EMS 100 is transaction based. Therefore, in order to edit or view an existing record, the user must first find the record. The Find command is located under the Edit top menu and is available for most forms. The shortcut key for the Find command is CTRL+F. When moving from form to form, the last patron account accessed will follow form to form. Example: If a user is working with a Patron's form, that patron's account information will be displayed. If the user proceeds to the Card Maintenance form (see below), the patron's information will automatically be accessed and displayed. A form may be cleared by selecting the clear selection under the edit menu item. Preferably, the search engine is context sensitive and automatically adapts to the form it is on.
With reference to
The more search criteria for which information is entered, the more accurate the results, i.e., less records will be returned. The search window 1600 supports wildcards (“%”=anything, “?”=any single character, “x . . . y”=any series of characters)). If a search returns more than 500 records, a broadcast message will request that the search criteria be limited.
With reference to
The EMS 100 allows for multiple addresses on the address tab of all forms. Each address must have a ‘type’. The address types are established by the System Administrator. For example, various address may be required for each equipment manufacturer.
With reference to
Postal address requirements differ country to country. Based upon the country selected in the country drop down list 1804, the address section 1806 will dynamically change to include the appropriate text entry boxes for entry of information. The ‘Address’ tab window 1800 functions in the same manner on all EMS forms.
The additional information section 1808 may include several selection items which are defined by the system administrator. In the embodiment shown, the additional information section 1808 includes a preferred address selection, a bad address selection, an exclude from mailings selection, and a send in plain wrapper selection.
If the preferred address selection is checked, then mail will be sent to the current address. The bad address selection is checked if a mailing has been returned as undeliverable. If the address should not be used for mailings, then the exclude from mailings selection should be checked.
With reference to
With reference to
With reference to
C. The Asset Management Module
The Asset Management Module 1506A of the EMS 100 maintains information on the gaming devices in the current gaming environment. The data recorded on the forms contained therein are used throughout the EMS 100 for such critical functions as fills and credits on those devices.
With reference to
With reference to
The bingo maintenance form 2300 utilizes a tab control with a terminal tab 2302, a games tab 2304, a note tab 2306 and a micro-report tab 2308. When the terminal tab 2302 is selected, a terminal window 2310 is displayed on the bingo maintenance form 2300. The terminal window 2310 defines the location, manufacturer, and asset information on the current bingo device.
In the displayed embodiment, the terminal window 2310 includes a terminal id field 2312, a terminal mode field 2314, a zone drop down list 2316, a bank drop down list 2318, a stand entry box 2320, a description entry box 2322, a depreciation term entry box 2324, an initial cost entry box 2326, a manufacturer drop down list 2328, a model# drop down list 2330, a serial# entry box 2332, a master prom drop down list 2334, a game prom drop down list 2336, an active check box 2338, a date purchased box 2340 a date in place box 2342, a date sold box 2344, a last modified entry box 2346, and a by entry box 2348.
The terminal ID is a system generated number tied to each Bingo device entered in the system 100. The terminal mode field 2314 identifies the current status of the Bingo device.
When defining a new device, the user must enter or select the appropriate choice in the remaining fields.
The zone and bank drop down lists 2316,2318 define the location of the subject bingo device. The description entry box 2322 is the asset # or device number. The depreciation term is defined as the number of months the asset cost is depreciated (for tax purposes only). Dates can be entered by directly typing in the date in dd-mm-yyyy format, or by using a provided calendar control (not shown).
With reference to
Selection of the note tab 2306 displays a note window for entry/display of notes relative to the bingo device (see above). Notes are permanent in nature and cannot be deleted.
Selection of the micro-report tab 2308 displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current bingo device.
With reference to
The PRT maintenance form 2500 utilizes a tab control with a terminal tab 2502, a purchases tab 2504, a note tab 2506 and a micro-report tab 2508.
When the terminal tab 2502 is selected, a terminal window 2510 is displayed on the PRT maintenance form 2500. The terminal window 2510 defines the location, manufacturer, and asset information on the current PRT device.
The terminal window 2510 includes a terminal ID field 2512, a terminal mode field 2514, a zone drop down list 2516, a bank down list 2518, a register entry box 2520, a description entry box 2522, a depreciation term entry box 2524, a MAC address entry box 2526, a TCP/IP address entry box 2528, an initial cost entry box 2530, a manufacturer drop down list 2532, a model # drop down list 2534, a serial # drop down list 2536, a master prom drop down list 2538, a game prom drop down list 2540, an active check box 2542, a date purchased entry box 2544, a date in place entry box 2546, a date sold entry box 2548, a last modified field 2550, and a by field 2552.
The terminal ID is a system generated number tied to each device entered in the system. The Terminal Mode displays the status of the device. The user must enter the other information when a new device is being added. The register refers to the cash register # to which the PRT is attached. The description refers to a store number. The MAC and TCP/IP Addresses will be populated if the system is online.
Referring to
Selection of the note tab 2506 displays a note window for entry/display of notes relative to the PRT device (see above). Notes are permanent in nature and cannot be deleted.
Selection of the micro-report tab 2308 displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current PRT device.
With reference to
The slot maintenance form 2700 utilizes a tab control with a slot tab 2702, a games tab 2704, a fills tab 2706, a note tab 2708 and a micro-report tab 2710. Every slot device must be recorded on the slot maintenance form 2700. The information needed here includes not only general asset data, but also data on the games the device plays and whether or not the game is currently active in the machine. Fill currencies and values are also established on this form.
When the slot tab 2702 is selected, a slot window 2712 is displayed on the slot maintenance form 2700. The slot window 2712 defines the location, manufacturer, and asset information. The slot window 2712 includes a slot machine ID field 2714, a slot machine mode field 2716, a set to running button 2718 (The set to running button changes to a set to stopped button if the machine is running. This allows remote control of the state of the machine.), a zone drop down list 2720, a bank drop down list 2722, a stand entry box 2724, an asset # entry box 2726, a protocol drop down list 2728, a theoretical hold % entry box 2730, a depreciation term entry box 2732, a MAC address entry box 2734, a TCP/IP entry box 2736, an initial cost entry box 2738, a manufacturer drop down list 2740, a model # drop down list 2742, a serial # entry box 2744, a master prom drop down list 2746, a game prom drop down list 2748, a series of check boxes 2750, a base currency drop down list 2752, a base denomination drop down list 2754, a date purchased entry box 2756, a date in place entry box 2758, a date off floor entry box 2760, a last modified on field 2762, and a by field 2764.
The slot machine ID is a system generated number tied to each physical device (machine) entered in the system 100. The slot machine mode is the status of a machine (i.e. JP mode, Drop mode, Running mode). Other fields must be entered/selected by the user when a new slot device is added.
With reference to
With reference to
In the displayed embodiment, the fills window 2902 includes first and second windows 2902A,2902B for two fills. The windows 2902A,2902B are identical, therefore only one the first window 2902A is discussed 2902A. The first fills window 2902A includes a currency drop down list 2904, a denomination drop down list 2906, a normal count entry box 2908, a normal value field 2910, an initial count entry box 2912, and an initial value field 2914. To record a file the user, selects the currency and denomination from the appropriate drop down list 2904, 2906 and enters an initial fill or normal fill count in the appropriate entry box 2908,2912. The value fields 2910,2914 are automatically updated.
Selection of the note tab 2708 displays a note window for entry/display of notes relative to the slot device (see above). Notes are permanent in nature and cannot be deleted.
Selection of the micro-report tab 2710 displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current slot device.
With reference to
The table maintenance form 3000 utilizes a tab control with a table tab 3002, a game tab 3004, an inventory tab 3006, a note tab 3008 and a micro-report tab 3010. The table maintenance form 3000 is used to define all table gaming devices (tables) to the EMS 100. Table devices must be entered into this form before the table can be used.
With the table tab 3002 selected, a table window 3012 is displayed in the table maintenance form 3000. The table window 3012 defines the location, manufacturer, and asset information for the current table game.
The table window 3012 includes a table id field 3014, a table mode field 3016, a zone drop down list 3018, a pit drop down list 3020, a table # entry box 3022, an asset # entry box 3024, a theoretical hold % entry box 3026, a depreciation term entry box 3028, a number of seats entry box 3030, an initial cost entry box 3032, a manufacturer drop down list 3034, a model # drop down list 3036, a serial # entry box 3038, a master prom drop down list 3040, a game prom drop down list 3042, an active check box 3044, a date purchased entry box 3046, a date in place entry box 3048, a date sold entry box 3050, a last modified field 3052, and a by field 3054.
The table window 3012 is used to establish the location, manufacturer, and general asset information for each gaming table. Before entering the table information, the System Administrator must complete the initial set up for each game site.
The table ID is a system generated number tied to each table entered in the system. The table mode field has the status of a table. The user must select the appropriate choices from the drop down lists 3018, 3020, 3034, 3036, 3042 and enter the data for the entry boxes 3022, 3024, 3026, 3028, 3030, 3032. If it is a multi-game, each individual game's hold percentage is displayed when selecting individual games one at a time on the games window (see below).
With reference to
The game window 3102 includes a list 3104 of the games available on the current table. If a table has more than one game, each game will be listed in the list 3104. The information in the entry boxes on the right must be filled for each game on the table. The list 3104 will be prefilled using information on the table window 3012 (Manufacturer, Model Number, Master Prom, and Game Prom) If the table plays more than one game, there will be a record for each possible game. The actual hold field is a calculated field and does not require data entry.
With reference to
The inventory window 3202, in the displayed embodiment, includes first, second and third sub-windows 3202A, 3202B, 3202C. The sub-windows 3202A, 3202B, 3202C are identical. Therefore, only the first sub-window 3202A is discussed. The first sub-window 3202A includes a currency drop down list 3204, a denomination drop down list 3206, a floor count entry box 3208, a default entry box 3210, a ceiling entry box 3212, a floor value field 3214, a default value field 3216, a ceiling value field 3218, a normal fill check box 3220, a normal credit check box 3222, an override fill check box 3224, an override credit check box 3226, and a stack size entry field 3228.
The user must select appropriate choices from the drop down lists 3204, 3206, enter appropriate values into the entry boxes 3208,3210,3212, and check the appropriate check boxes 3220,3222,3224,3226. The floor count is based on the site default and defines the floor (lowest) count or value for the selected currency and denomination. The default count or value is also dependent upon the site default for the selected currency and denomination. The ceiling (highest) count or value is defined by the selected currency and denomination and the site default. Normal and override checkboxes are mutually exclusive. The stack size is entered for the selected currency and denomination.
Selection of the note tab 3008 displays a note window for entry/display of notes relative to the table device (see above). Notes are permanent in nature and cannot be deleted.
Selection of the micro-report tab 3010 displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current table game.
With reference to
The terminal maintenance form 3300 utilizes a tab control with a terminal tab 3302, a wagers tab 3304, a note tab 3306 and a micro-report tab 3308. The terminal maintenance form 3300 is used to define all Tote Wagering Devices to the EMS 100. Tote devices (primarily used for horse racing) must be entered on the terminal maintenance form 3300 before the terminal can be used.
When the terminal tab 3302 is selected, a terminal window 3310 is displayed in the terminal maintenance form 3300. The terminal window defines the location, manufacturer, and general asset information for each tote terminal. Before tote information can be added, the System Administrator must complete the initial set up for each game site. The terminal window 3310 includes a terminal ID field 3312, a terminal mode field 3314, a zone drop down list 3316, a bank drop down list 3318, a stand entry box 3320, an asset # entry box 3322, a depreciation term entry box 3324, a MAC address entry box 3326, a TCP/IP address box 3328, an initial cost entry box 3330, a manufacturer drop down list 3332, a model # drop down list 3334, a serial # entry box 3336, a master prom drop down list 3338, a game prom drop down list 3340, an active check box 3342, a date purchased entry box 3344, a date in place entry box 3346, a date sold entry box 3348, a last modified on field 3350, and a by field 3352.
The terminal ID is a system generated number tied to each tote terminal entered in the system 100. The terminal mode has the status of the current tote terminal. The user must select appropriate choices from the drop down lists 3316, 3318, 3332,3334,3338,3340 and enter appropriate data in the entry boxes 3320,3322,3324,3326,3328,3330,3336,3344,3346,3348 for each tote terminal as it is added to the system 100. The Mac Address and TCP/IP fields 3326,3328 will be populated if an an-line system is installed.
When the wagers tab 3304 is selected, a wagers window 3402 is displayed in the terminal maintenance form 3300. The wagers window 3402 identifies the types of wagers accepted by the current tote terminal, hold percentages, and GL Account Numbers associated with the tote terminal.
The wagers window 3402 includes a list 3404 of the types of wagers available for the tote terminal (based on the information) input on the terminal window 3310). The wagers window 3402 is used to select the wager type that can be placed at a given tote terminal, point ratios used to calculate patron points, and to establish the General Ledger debit/credit account numbers associated with each wager type. For each type of wager in the list 3404, the user must enter the appropriate data on the right to set up the General Ledger account numbers, point ratios, and the actual and theoretical hold percents. If the tote terminal accepts more than one type of wager, there will be a record for each possible wager type in the list 3404.
The point ratio combined with a formula selected in Point Setup in System Administration (see below), determines the points awarded based on patron wagers.
The comp-to-point ratio combined with the formula selected in Point Setup under System Administration, determines the number of points awarded based on patron wagers. The comp-to-point ratio determines the relationship between ‘comp’ dollar value and point value. The Actual Hold % is a calculated field not requiring data entry.
Selection of the note tab 3306 displays a note window for entry/display of notes relative to the tote terminal (see above). Notes are permanent in nature and cannot be deleted.
Selection of the micro-report tab 3308 displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current tote terminal.
With reference to
The game form 3500 includes a game list 3502 and a meter add box 3504. The game list 3502 has a plurality of rows 3506, each row 3506 represents a game. The rows 3506 are divided into columns 3508 representing parameters of the games. In the disclosed embodiment, the parameters of the games recorded on the game form 3500 include game ID, name, index, manufacturer, master prom, game prom, game code, pay table code, hold %, decisions/hour, and last modified. The game ID is unique ID for each game, typically selected sequentially. The user must enter all the information for each game to be added. The index, master prom, game prom, game code, pay table code, and hold % (theoretical) are generally found on a PAR sheet provided by the manufacturer of the game. Meters must be entered in the meter add box 3504 for each new game.
By clicking on the column headers, each column will auto-sort into descending order. The index is the position of the game within the game prom. The manufacturer of the device is selected from a drop-down list (not shown). A last modified field is read only and is updated by the EMS 100 whenever a record is added or changed. A modified On field is read only and is updated by the EMS 100 whenever a record is added or changed.
With reference
The manufacturer form 3600 utilizes a tab system having a manufacturer tab 3602, a model tab 3604, an address tab 3606, a telephone tab 3608 an E-mail tab 3610, a note tab 3612, and a micro-report tab 3614.
With the manufacturer tab 3602 selected, a manufacturer window 3616 is displayed in the manufacturer form 3600. The manufacturer window 3616 includes a manufacturer id field 3618, a manufacturer name entry box 3620, a last modified on field 3622, and a by field 3624.
The manufacturer window 3616 is used to enter/edit manufacturer information. The manufacturer ID is a system generated number tied to each machine entered in the system 100. The manufacturer name is entered or may be edited in the manufacturer name entry box. The last modified on date and by fields are system generated.
With reference to
The model window 3702 on the manufacturer form 3600 is used to enter each machine model made by a manufacturer. When a new type of machine from a manufacturer is received, it must be entered. The Last Modified By and On fields are read only and cannot be modified.
When the address tab 3606 is selected, an address window is displayed (see above). The EMS 100 permits multiple addresses for each manufacturer.
When the telephone tab 3608 is selected, a telephone window is displayed (see above). As with addresses, the EMS 100 permits multiple telephone numbers.
When the email tab 3610 is selected, an email address window is displayed (see above). Multiple e-mail addresses may be entered to accommodate for different contacts at the manufacturer site. The Last Modified On and By fields are read only and cannot be edited. The EMS 100 tracks all changes by recording the date and time of the last change as well as the user name making the change.
Selection of the note tab 3612 displays a note window for entry/display of notes relative to the current manufacturer (see above). Notes are permanent in nature and cannot be deleted.
With reference to
With reference
D. Bingo Accounting
The Bingo form (not shown) allows the user to swipe the patron card and enter the total buy-in by cash and/or coupon. This enables the casino to distinguish between actual cash earnings and coupon sales. Additionally, the buy-in is recorded by card type providing the casino with data relative to bingo cards that sell the most, least, etc. . . . Using the Bingo form, enables patrons to receive points for bingo activity based on the point multiplier set up on asset management under the bingo maintenance form. Points earned by the patron for bingo activity are easily located on the patron's form by locating their account and reviewing the patron point transaction history micro-report.
E. The Cage and Vault Module
The Cage module encompasses those functions and processes required to operate in a casino environment such as check cashing, check deposit, FOD transactions, etc. The following forms are available in the cage module:
CPV Redemption (Chip Purchase Voucher) form: This form is used to redeem CPV's at the cage.
CPV Lost form: This form is used to flag the system with a “Lost” status on a CPV and inactivate that CPV number. Operationally, casino management determines how the amount of a lost CPV is credited back to the customer. The issuing window will not come up short if a new CPVB is issued without receiving cash in return as the system recognizes the “Lost” status and credits the window back with the original amount of the voucher.
F. The Financial Integration Module
The finance or financial integration module 1506D of the EMS 100 maintains information relative to the casino's Finance Operation. The data recorded on these forms is used throughout the EMS 100 for such critical functions as currency exchange, banking information, and leasing associations. The following forms are available under the finance module 1506D: currency setup form, the financial institution form, the exchange form, the lessor form, the participant form, and the report form.
With reference to
With reference to
Upon selection of the currency tab 4102, a currency setup window 4106 is displayed in the currency setup form 4100. The currency setup window 4106 includes a currency ID field 4108, a currency entry box 4110, a brief name entry box 4112, a currency type drop down list 4114, a currency sub-type drop down list 4116, a country drop down list 4118, a list of available currencies 4120, a denomination column 4122, a value column 4124, a last modified by field 4126, and a last mod on field 4128.
With reference to
The results are displayed in a currency list 4300, as shown in
To modify en existing currency, the user may highlight the currency on the currency list 4300 and select the ok button 4302.
Returning to
Denominations are added using the list 4120. The list 4120 represents the breakdown of denominations belonging to a specific ‘Currency Sub-Type’. The value column is for entering the single dollar value of each. To key in cash, an entry must be made for each dollar denomination used by the property, i.e. $1, $5, $10 and so on. For chip entry it would be the standard chips (1, 5, 25 and so on). Entry for promotional chips, junket chips, etc. would fall under those sub-type headings, not ‘standard’. A denomination value must be the value of a single unit as the value is also the multiplier and will adjust the end totals accordingly.
The CTRL+S shortcut or update option under the edit menu may be used to save the new entry. Selection of the micro-report tab 4104 displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current currency.
With reference to
Upon selection of the financial institution tab 4402, a financial institution window 4416 is displayed in the financial institution form 4400. The financial institution window 4416 includes a financial institution ID field 4418, a financial institution name entry box 4420, a branch name entry box 4422, a routing number entry box 4424, a main office routing number entry box 4426, a check clear days entry box 4428, counter check clear days 4430, a last modified on field 4432, and a by field 4434.
An ID number for a financial institution is assigned and displayed in the field 4418 by the EMS 100 when a new record is saved. To add a new financial institution, the financial institution name, branch name, routing number, and main office routing number must be entered in the appropriate entry box 4420,4422,4424,4426. The check clear days entry box is a configurable field for the number of days the check is held against a patron's credit limit. When they expire, and the check is presumed to have cleared (if not recorded as returned either by data entry by a user or automated electronic transmission from a financial institution), the dollar amount of the check is added back to the available limit. The counter check clear days field is used for the same purpose as the field above.
Bank information not entered in the financial institution form 4400 here, will not be available in the drop down list of bank names on the patron credit form when adding banks to an account (see below)
With reference to
The System Administrator sets up account types for Financial Institutions. Account types represent what the account is used for, i.e. payroll, hotel expenses, special events, etc. The Last Modified On and By fields are read only and cannot be edited. Each time a record is saved, the EMS 100 records the date and time of the update as well as the user name making the change.
When the address tab 4406 is selected, an address window is displayed (see above). The EMS 100 permits multiple addresses for each financial institution.
When the telephone tab 4408 is selected, a telephone window is displayed (see above). As with addresses, the EMS 100 permits multiple telephone numbers for each financial institution.
When the email tab 4410 is selected, an email address window is displayed (see above). Multiple e-mail addresses may be entered to accommodate for different contacts at the financial institution.
Selection of the note tab 4412 displays a note window for entry/display of notes relative to the current financial institution (see above). Notes are permanent in nature and cannot be deleted.
Selection of the micro-report tab 4414 displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current financial institution.
Upon selection of the exchange icon 4002C, an exchange form (not shown) is displayed. The exchange form will not properly function if the currency setup form 4100 is not configured. All currency types used for transactions in the EMS 100 must be setup on the currency setup form 4100. The following are descriptions of the fields on the exchange form:
Base Currency—This is typically the casino standard currency. Additional currency types may be entered at properties using more than one base on the casino floor.
Converted Currency—The foreign currency type being exchanged from the patron.
Exchange Rate—The fair market exchange rate; typically received from your banking institution in the form of a rate sheet.
Active—A checkmark indicates this currency type will be available on the Forex (Foreign Exchange) form of the Cage module. Checkmark off makes it unavailable.
Modified On/By—Date/time stamp and user id of the user that last modified this entry.
Upon selection of the lessor icon 4002D, a lessor form (not shown) is displayed. The lessor form is used to maintain information on companies with whom the casino leases equipment or with who the casino engages in participation arrangements. Each leased device is tied to the Lessor account, including the dates and payment terms of the lease.
The lessor form utilizes a tab control with a device tab, lessor tab, address tab, telephone tab, email tab, note tab, and a micro-report tab (not shown).
Selection of the device tab displays a device window (not shown) which enables the user to configure (to the device # level) the net win, drop and coin-in percent for the leased equipment. The start and end dates are configurable. In the event the terms of a lease change mid-stream or a contract expires, there is a way to audit the start/end dates for those terms. The device window maintains information on the devices associated with a Lessor. The following fields are on the device window:
Device Asset #—Select the Device Asset # from the drop down list.
Daily Flat Rate—If payment for the device is a daily fee, enter the fee in this field.
Percent Net Win—The Percent Net Win field is used to record the percentage provided to the Lessor as payment for the device.
Percent of Drop—If the Lessor receives a percent of the total drop for the device as payment, enter the percentage here.
Percent Coin In—If payment for the device is based on a percent of coin in, enter the percentage in this field.
The Lessor tab of the form is where the name of the leasing companies is input. The leasing companies are those companies the casino leases slot machines or any other gaming devices from. The EMS 100 will assign a system ID unique to each company. Before creating an entry, the ‘Find’ (CTRL+F) command should always be used to avoid duplicating a leasing company. The leasing company name is entered in a Lessor Name field and the ‘Update’ command is used to save the entry.
When the address tab is selected, an address window is displayed (see above). The EMS 100 permits multiple addresses for each lessor.
When the telephone tab is selected, a telephone window is displayed (see above). As with addresses, the EMS 100 permits multiple telephone numbers for each lessor.
When the email tab is selected, an email address window is displayed (see above). Multiple e-mail addresses may be entered to accommodate for different contacts at the lessor.
Selection of the note tab displays a note window for entry/display of notes relative to the current lessor (see above). Notes are permanent in nature and cannot be deleted.
Selection of the micro-report tab displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current lessor.
Upon selection of the participant icon 4002E, a participant form (not shown) is displayed. A participant is an owner/operator of an establishment whose business (i.e., bar, convenience store, etc.) houses the slot machines and who “participates” in the net win in return for providing the location, space, atmosphere, and day to day customer service. The participant form or participant maintenance form utilizes a tab system with a participant tab, a rates tab, an address tab, a telephone tab, an e-mail tab, a note tab and a micro-report tab (not shown). Selection of a tab displays the corresponding windows in the participant form:
participant window: defines the participant information,
rates windows: displays the level of rates for participant,
address windows: displays the address information of the participant,
telephone window: displays the telephone number of the participant,
e-mail: displays the email information of the participant,
note: maintains notes relative to the participant, and
micro-report window: displays reports regarding the participant.
The participant window is used to enter/edit participant information. Before entering new participant names, a search for the participant should be performed (using the find command or CTRL+F) in order to avoid duplicating a participant account. The following are the participant parameters found on the participant window: Participant ID: a system generated number tied to each participant entered in the system and Participant Name.
When the address tab is selected, an address window is displayed (see above). The EMS 100 permits multiple addresses for each participant. When the telephone tab is selected, a telephone window is displayed (see above). As with addresses, the EMS 100 permits multiple telephone numbers for each participant. When the email tab is selected, an email address window is displayed (see above). Multiple e-mail addresses may be entered to accommodate for different contacts at the participant. Selection of the note tab displays a note window for entry/display of notes relative to the current participant (see above). Notes are permanent in nature and cannot be deleted. Selection of the micro-report tab displays a micro-report window (not shown). The micro-report window is used to provide quick information about the current participant.
G. Human Resources
The human resources module 1506E consists of the following forms: Change Password, Departments, Employees, and Micro-Report (not shown). Each of the forms is accessible through an icon viewable when the cursor is over the human resources group icon 1506E.
The Fields incorporated in the Employee form include: Employee full name, addresses, phone numbers and e-mail addresses. Additionally, there is also a ‘status’ field that can be changed to ‘inactive’ allowing the user to disable an employee account. This ensures the integrity of employee accounts not currently in use, and prevents the account of a former employee from being used.
The Change Password form enables each user to have a protected password unique to their user id. To avoid confusion with the users and increase system flexibility, the same user id/passwords per employee are used throughout the EMS 100. These two functions will only be as effective as the user who does not share their password and always logs out of their workstation. The EMS 100 creates a log for every action taken by a user id/login with a time and date stamp and the module/form of EMS used for that activity. Sharing passwords could be costly.
For security reasons, it is important that passwords are changed often. EMS uses password security to track system changes, protect its users and protect data integrity. Users should always log in with their own unique password and user id. At no time are passwords to be shared. This puts network security at risk and is likely to be a breach of internal policies and procedures for any property operating with an automated system. The Change Password form enables users to change their password provided they know their current password. Not sharing your password prevents anyone else from changing it with the exception of the System Administrator. Users may or may not have access to the Change Password function; it depends solely on internal policies and procedures. Users should be especially careful when retyping a new password for system verification. It must be the same as the first ‘new password’ entry. The System Administrator attaches each user to a role name. The role name has access to a list of forms/functions enabling the user to accomplish tasks required by their job description. Using the login and password of another employee may prevent the user from properly doing all that is required of their position and additionally result in errors that can affect the appearance of the casino performance, patron accounts, etc. More importantly, these errors will be posted to the wrong user id/login. If a user forgets a password, they must see the System Administrator. This form is of no use without a current password. Only someone with rights to Password. Maintenance in System Administration can override an existing password without knowing it. No user can change a password belonging to anyone other than themselves. Users are notified when their password is about to expire and have approximately ten days to create a new one. On the tenth day the user account will be locked if the old password has not been changed. If you suspect your password has been compromised, and do not have access to this form, see your System Administrator immediately.
The Department form allows an existing or newly created department name to be added as a system default. These defaults enable Human Resources to identify within the employee account what department or work area they are assigned to. The employee tab of Human Resources contains a field for ‘Departments’.
The employees form allows a user to create, edit or inactivate an employee account. Below are descriptions of the fields required for completion:
Department: Displays department titles for the property. This field can be edited if an employee transfers to another department.
Language: Defaults to the country set up for your system. The selection of a language determines the language that the user sees in the forms/reports of the system. This allows for smooth multi-lingual operation of the system.
Status: Active, inactive, unknown. Describes current account and/or employment status.
Type: Describes the employees actual job title/position.
SSN/EIN: Social Security Number for employee.
Salutation: Salutation helps to properly address employee mail.
Last/First/Middle Name: Employee's proper legal name.
Generation: Legal names often include Jr., Sr., 3rd, etc. Helpful in correctly referencing and locating accounts.
Login Name: Login name the new user will enter to gain system access.
Modified On & By: Displays date/time of the last change made to the form as well as the user id of the individual who made the change.
Department: a drop down list of available departments.
The advantage in using ‘inactive’ is if an employee is not using the system, no one can use this id/password. While these should remain confidential, they are often compromised. ‘Inactive’ is an extra step in protecting the integrity of the system/user.
The employee's data is saved through the EDIT/UPDATE (or CTRL+S) menu item. This updates/saves the new entry.
Updating a new employee record prompts a Password Entry window. This window allows the creation of a new password for the new employee. If an employee's job description requires they have an employee card to be used for machine functions or card swiping, then a card can be created for them using the Card tab of the Employee form.
The license window is used to enter the gaming licensing information for employees. The following are the parameters on the license window: license type and license number. As with other tabs, multiple license types and numbers may be entered. The license data may be saved using EDIT/UPDATE menu option or use the keyboard shortcut CTRL+S.
The system keeps a permanent record each time data is edited or ‘modified’. The display will include the date and time of the change as well as the user id.
When the address tab is selected, an address window is displayed (see above). The EMS 100 permits multiple addresses for each employee. When the telephone tab is selected, a telephone window is displayed (see above). As with addresses, the EMS 100 permits multiple telephone numbers for each employee. When the email tab is selected, an email address window is displayed (see above). Multiple e-mail addresses may be entered to accommodate for different contacts. Selection of the note tab displays a note window for entry/display of notes relative to the current employee (see above). Notes are permanent in nature and cannot be deleted.
The Last Modified On and By fields are read only and cannot be edited. The EMS 100 tracks all changes by recording the date and time of the last change as well as the user name making the change.
The card window is used to assign ID cards to employees. Many employers assign different types of ID cards to employees for a variety of reasons such as processing system transactions, machine functions, etc. The card window contains the fields for the employee information attached to each card. The card id and PIN number are unique to the individual employee and may not be duplicated.
Card ID: ID # assigned to this card that is attached in the system to the employee PIN.
PIN: Employee PIN used when processing transactions.
Card Type: Clicking the down arrow displays the available types for selection.
Card Status: Denotes active, lost, etc.
Issue Date: This is usually the hire date as the employee account and card are created simultaneously. In could also be the date a card was reissued.
Retire Date: Date the card is retired.
Modified On/By: Displays the date, time and user id of last change to the form.
A pin number may be created by clicking on the Pin Number field to enter a four-digit number the employee will use to process transactions.
The date window employees is used to track an employee hire date, anniversary, birthday, etc. Keeping in mind that each screen in Human Resources allows multiple entry of a similar data type, the user can make an entry for each of the above-mentioned examples. Tracking these occasions as a way to acknowledge your staff goes a long way in establishing a good rapport.
The image window protects both the employer and employee by including so much detail on an employee account. Images recorded here, can be printed out and distributed for identity verification. As with many of the EMS screens, multiple forms of identification can be entered. The more types of identification that are available for entry, the more secure the system will be.
The image type is denoted using a drop down list. The image types are defined in the system administration module. Examples include photograph, signature, fingerprint, or other biometric form of identification. A camera may used to take live photos. This option will be available based upon the network setup and configuration. Pictures can be printed and used for id badges, copies to personnel files, etc. A photograph is one example of how to identify an employee which requires a net cam. Other options seen in the drop-down list may require the use of a scanner or other equipment.
Notes entered on an employee account can be helpful as a future reference. In the event of an emergency, contact information, health information such as allergies, etc. can be readily available through use of the ‘Note’ tab. In the field for ‘Note Type’ comments may be entered under a category such as Personal, Security, etc. These categories are established as default ‘types’ in the System Administration module on the ‘Employee Setup’ form. Default lists may be edited at any time by the System Administrator. Caution should be used regarding the content and accuracy of your note entry. Notes are permanent records that cannot be deleted and may be viewed by any number of people with access to the system 100.
The Default tab allows the System Administrator to default a user account to the form they use most often. For example, the employee that spends most of their day using the Patrons form of Patron Tracking will automatically default to that form at login. They continue to have access to any forms/module they have security rights to but this takes them directly where they need to be. Another example would be a slot floor person who uses the Jackpot and Fill form 99% of the time. At login, they default to the Jackpot and Fill form.
The following are examples of micro-reports which are available in the micro-reports window:
H. Marketing
The Marketing Switchboard Group 1506F contains the forms, reports, and processes that deal specifically with marketing related activities. Included are functions necessary to improve patron attendance, increase wagering, and in general, improve the relationship with current and potential patrons . This group includes:
Marketing attendance by patrons at an event is the final stage of the marketing event process. Once an event has been planned and invitations sent, the user will want to know which patrons attended. If the event tracking method selected was input, the Attendance form is where patron attendance is recorded. As your patrons come to an event, their patron card can be swiped in a card reader or the card ID number entered to denote attendance at the event.
The Bulk E-Mail form is used to send e-mails to selected patrons. The form allows the user to send e-mails to all patrons at a site, to patrons in a selected group or to patrons that have been invited to a selected event.
Bulk email may be sent for upcoming events, promotions, etc to a selected group of patrons. Those who are to receive the email can be all patrons, patrons in a selected group or patrons invited to an event.
The Comp Maintenance form is used to set up those items for which a patron can redeem earned points. Comps can be merchandise or service related. In order to provide costing reports, the cost of the item to a site is maintained, as well as the actual or retail value of the item. The Comp ID is generated by EMS each time a new comp is added. A new comp is created by entering a meaningful name for the comp, selecting a comp type from a drop down list, and marking the new comp as active. The comp name will be used on reports and will be printed on the comp slip/voucher slip. The comp maintenance form has the following fields:
Save the record by using the EDIT/UPDATE function or by using CTRL+S. The footer of the form will display the broadcast message Record Updated when the save is complete.
Entering points in the ‘Points Required’ field of an ‘active’ comp allows that comp to appear in the list of comps in the Patron Redemption form. This means the points are redeemed from the patrons accrued point total. A comp name that only has a total for ‘Points Required’ will be a redemption item. These items are usually casino memorabilia, t-shirts, coffee shop, dinners, etc.
Entering points in the ‘Comp Points Required’ field for an active comp allows the comp to appear in the list of comps in the ‘Comp Issue’ form. These points are points ‘unknowingly’ earned by the patron or attached to the patron account at the casino's discretion. They are unknowingly earned because the patron is never made aware of their existence and does not see them included in their earned slot points, table points, etc.
Comp points are for the sole purpose of enabling the casino to go the extra mile for a patron without a deduction to their earned slot points. It appears to the customer that they are getting something for nothing. Comps based on these points are issued also at the casino's discretion.
If points are entered in both fields, the comp/voucher will be available for redemption in the Patron Redemption form and available as a casino comp in the Comp Issue form.
The Comp Point Management form is used to adjust a patron's comp points. To adjust a patron's comp points, locate the patron account to be adjusted by using Edit/Update or CTRL+F. The ‘Comp Point Management’ form is displayed. After locating the account, the upper section of the form displays the Patron Name, ID, Card ID, and Current Comp Points. The mid-section of the form contains the fields to add or subtract points. A reason for the adjustment must be entered or the form cannot be saved.
To adjust a patron's comp points stored on card ID the following steps are performed:
All adjustments appear on marketing reports reflecting the time, date, and reason and user id for each account receiving a point adjustment.
The events form of the marketing module provides the opportunity to target specific patrons when sponsoring special events. An event can be any type of function sponsored by and/or held at a site, i.e. a concert, sporting event, slot tournament, etc. Rather than sending invitations to all patrons, the EMS target markets the patrons most likely to attend special events and determine which gamesite(s) the event will be held at
The Events form contains two tabs to assist in setting up marketing events:
The Events tab is used to establish marketing events. Once an event is on this form, invitations can be created and attendance can be tracked. The more information that is gained regarding the patrons, the more effective the target marketing. The Events tab below should be completed for every event you want to track.
A new event is established by the following method:
Patrons are marked as attending an event if using their player card at the site.
The Game Site tab is used to select which site(s) will be hosting an event. In a multi-site environment, an event can be setup to run at one or more sites. This is a mandatory tab. If an event is created without selecting a game site and the user attempts to select the event name on the Invitation form, it will not appear in the drop-down list.
The group point management form allows the user to add (or subtract) points on a specific patron account in a group or add points to the entire group at one time. Displayed in the group point management form are the following: Group Name, Patron ID and name, the number of points to add, the number of points to subtract, and a reason for the point adjustment.
To adjust points the following method is used:
The Group Setup form allows the user to create groups and add specific patron names to them. This form should not be confused with the Groups form which creates groups but adds patrons based on selected criteria as opposed to selected names. By attaching patrons to a group name, invitations and mailing lists are much easier to create for future use as opposed to doing individual mailers and invitations. Below is a sample of the Group Setup form with some groups already created.
To create a group the following process is followed:
Patrons can be deleted from a group at any time. To delete a patron from a group, the following method is followed:
Patrons can be undeleted from a group. To Undelete a patron from a group, the following method is performed:
To delete a Group, the following method is performed:
In contrast to the group setup form, group creation form allows a user to form groups using a more broad based criteria based on demographics. In Group Setup, you specifically locate the patron's you wish to add to a group on a one-to-one basis, manually attaching them to a group name. Groups names created in the group creation form appear in the group list on the group setup form and on any other EMS form with a group tab. For example, the membership app in patron tracking has a default group drop-down list. This allows you to add a patron to a group when they sign up. Patrons may be added or removed from a group at any time by using this form.
As with most forms, this form utilizes a tab control. The form includes the following tabs:
The group window uses specific criteria selected from the tabs at the top of the form, i.e. geographical location, specific age groups, a specific interest, card type, etc. When a ‘Calculate Patron's’ button is activated, the system is queried based on this criteria, as opposed to locating specific patron accounts.
The group window is configured and functions very much like the Invitations form. To create a group the following method is followed:
To calculate the group list (using the above four buttons):
To change all of the criteria and start over, select ‘Remove All Patrons’. Everyone on the list will be removed. Select all new criteria and start again.
The geography window is used to select criteria based on the geographical location, i.e., Country, State, City, or Postal Code. The geography window may be left blank, so that there are no geographical restrictions.
Geographical restrictions are placed in the following manner:
To adding geographical selections to the list:
To remove geographical selections from the list:
The patron window provides demographic choices to aid in limiting or expanding the demographics included in a group. For example, it may be desirable to include only female patrons in the group, or only female patrons 50 years old and above.
To choose selection criteria, the following method is used:
The interests windows on the groups creation form is used to select patrons based on their interests. The left-hand side of the window shows available interests. These available options in the Interests column are pre-set by the System Administrator. The right-hand side of the window displays interests already selected for the invitation criteria.
The EMS 100 accumulates data on patrons' special interests. This data can be used to streamline group invitations, special events, etc., to better target the patron. For example, if a site is hosting a country music concert, then it would probably be undesirable to invite patrons whose musical preference is jazz. However, it would be desirable to specifically target patrons who enjoy country music.
In the example shown above, the criteria type is Music and the sub-types are Julyfest and Concerts. Only those patrons with this interest noted on their patron account will be included in the new group.
To add an interest to the group criteria, the following method is performed:
To remove an interest from the group criteria:
The dates window is used to select those patrons who have a significant date falling within the same time frame as an event. This window may be left blank. The left column of the window displays available anniversary types. The right side displays any anniversary types already selected for the group criteria.
The middle of the form contains arrow buttons to move anniversary types from left to right. The following actions may be performed:
Move All Items—Moves all names under Available Anniversary Types to Selected Anniversary Types.
Move Selected Item—Moves a selected name from Available Anniversary Types to Selected Anniversary Types.
Remove Selected Item—Removes a selected name from Selected Anniversary Types and returns it to Available Anniversary Types.
Remove All Selected Items—Removes all names in the Selected Anniversary Types box and returns them to Available Anniversary Types.
To add an anniversary type to a group, the following method is performed:
To remove an anniversary type from a group, the following method is performed:
Incentives are an excellent way to encourage your patrons to visit more often, play longer, and increase wagering overall. Incentives can be applied to all patrons or specific patrons, all wagering devices or any number of devices. In a multi-site environment, an incentive can be active at all locations or individual locations.
The incentive form includes a tab system. Each tab further clarifies the rules for eligibility for the incentive. An incentive does not have to include information from all tabs. Some Incentives may use only one or two of these tabs, while others may incorporate information from all areas. The incentive form includes the following tabs:
dates tab: selection of the dates tab displays a dates window which allows an incentive to be active on special dates, e.g., a patron's birthday or sign-up date.
groups tab: selection of the groups tab displays a group window which enables a user to create an incentive awarding points to a specific group.
events tab: selection of the events tab displays an events window which allows a user to creative an incentive for a special event. Anyone on the invitation list using their players card will receive the extra points. This is a great tool to increase event attendance.
Creating an incentive starts with the incentives windows. The EMS 100 automatically assigns an incentive ID when a new incentive is saved. To avoid confusion, each incentive should have a name significant to its purpose. The description field should include important information about the incentive.
To create an incentive the following method is performed:
To determine if an incentive is active or inactive, use Edit/Find or CTRL+F to prompt a search window. To display the incentive list, select ‘OK’. An entry of 1 in the Active column indicates the incentive is active. An entry of 0 indicates the incentive is inactive. Sort active incentives from inactive incentives by clicking on the Active column.
There are three options for providing point incentives to your patrons. A single option may be selected or any combination of the three may be used together.
The Point Multiplier is the typical way to provide an incentive. For example, if you created an incentive that provided double points for playing any Double Bonus Poker machine, the point multiplier entered would be 2.0. The Point Multiplier cannot be greater than 999.9, EMS will not allow a multiplier above 999.9. Incentive points are accumulated as the patron plays the machine throughout the duration of the incentive.
The Comp Point Multiplier provides Comp points as part of an incentive. Comp points, by their nature, are provided to compensate a patron in ways such as discounted or free hotel rooms, dinners, etc. These points are separate from the regular points a patron earns and redeems. Patrons are not informed of the number of comp points that have been accumulated. However, the information can be invaluable to your site. The EMS system 100 provides a means of tracking a patron's comp points, rather than using guesswork to determine which patrons should be compensated. The Comp Point Multiplier cannot be greater than 999.9, EMS will not allow a multiplier above 999.9.
Bonus points are used to provide a one-time bonus as an incentive rather than using a point multiplier for play. For example, bonus points may be used to encourage patrons to come to your site on Super Bowl Sunday. The first time a patron puts their card in a machine or plays a table using their card on that day, the bonus will be applied. Bonus Points cannot be greater than 9.9, EMS will not allow you to save any number above 9.9.
The game site window is used when an incentive is to be restricted by location. In a multi-site environment, an incentive is active at all locations unless the game site tab lists participating sites. Available locations are listed on the left of the game site window. Sites participating in the incentive are on the right. If no participating sites are listed, the incentive would be active at ALL sites.
The middle of the window contains the following arrow buttons which move game site names left to right:
To restrict an incentive by game site, the following method is followed:
To remove a game site from an incentive, the following method is followed:
participating in the incentive,
Be sure to save all changes to the form using the CTRL+S hotkeys or the EDIT/UPDATE option located in the top menu.
The geography window on the incentives form provides the ability to restrict an incentive to patrons from specific countries, states, cities, or postal codes. Use this tab ONLY if you want to add geographical constraints to the incentive. If there are no postal codes listed under Postal Codes for this incentive, the incentive would have no geographical restrictions.
The following buttons are used to add/remove postal codes from an incentive:
Move Selected Item: Moves a selected item to the Selected Postal Codes column.
Remove Selected Item: removes a selected item from the Selected Postal Codes column.
Remove All Selected Items: removes all items from the Selected Postal Codes column.
To limit an incentive by country, the following method is performed:
Select the country to include in the incentive from the drop-down list.
To limit an incentive by postal code, the following method is performed:
NOTE: Multiple postal codes may be added to an incentive as can cities, states and countries. After selecting down to the state and city level, select a postal code and move it to the right. Click on the postal code field again and make another selection. Continue selecting the required postal codes.
The devices window enables the user to provide incentives down to the game level on a machine or table. The devices tab can also be used to create incentives to increase play based on location of the devices or on a particular game.
There are three different ways to create an incentive based on devices:
The left side of the devices window is used to select the method for the incentive. The right side displays the devices selected for the incentive.
Manufacturer based incentives let you create incentives on all machines by a particular manufacturer, any model made by a manufacturer, a particular game on a model, or an individual device.
Game Site based incentives let you create incentives on all machines at a particular site, within a Game Zone, a Game Bank, or on an individual device. To create an incentive based on game site, the following method is performed:
Incentives can be created on all machines playing a particular game, or a specific device playing a particular game. To create an incentive based on a game, the following method is performed:
If a device has been added to an incentive in error, you can remove the device by following the steps below:
WHEN THE SLOT DEPARTMENT AND ACCOUNTING DO A MACHINE CONVERSION, MARKETING MUST RECEIVE A LIST OF MACHINES THAT HAVE BEEN MADE INACTIVE AND A LIST OF THE NEW MACHINE NUMBERS PLACED ON THE FLOOR. THE OLD MACHINE NUMBERS SHOULD BE REMOVED FROM EXISTING INCENTIVES AND THE NEW NUMBERS NEED TO BE ADDED. IF NEW MACHINE NUMBERS ARE NOT ADDED TO INCENTIVES, THEY WILL NOT BE INCLUDED IN ANY POINT BONUSING OTHER THAN WHAT HAS BEEN SETUP IN SLOT MAINTENANCE.
To remove all devices from an incentive, click the Remove All button.
The Day/Time window of the incentives form enables the user to limit incentives to specific days of the week and times during the day. This can be a useful tool to encourage patrons to visit a site during non-peak times and less active days. As with all tabs under incentives, this may be left blank.
To limit an incentive by day and time, the following method is performed:
End Time (HH:MM)—Time is entered in 24-hour format. Use the drop-down list to the right of the hour and minute fields to change the time. If the incentive ends at midnight, the end hour is 23 (military for 11 p.m.) and the minutes are 45. The 45 minutes flag tells the system the incentive runs for the completion of the hour because the increment is 45-60.
The Modified On and Modified By fields are read-only and cannot be changed. EMS records the date and time a record is saved. EMS also records the user ID responsible for the change.
The patron window of the incentives form provides the ability to create an incentive based on patron demographic and/or wagering information. Some possible uses for the patron tab might be as follows:
Multiple criteria can be selected from the information below. This window may be left blank. To make selections per field, click on the down arrow to the right of each field to activate its drop-down list.
Patrons can be selected on the following criteria:
drop-down list.
Select the Edit/Update option from top menu option or use CTRL+S to save your selections. If none of the criteria in the above fields applies to how you are configuring this incentive, do not use this form.
The dates window on the incentive form gives the ability to design an incentive that will reward patrons on special dates such as their birthday or sign-up date. The left side of the dates windows shows all available anniversary types. The right side displays any anniversary types that have been selected for the incentive.
The middle of the form contains the following arrow buttons used to move anniversary types left to right:
Remove All Selected Items: Removes all names in the Selected Anniversary Types column and returns them to the Available Anniversary Types column.
To add an anniversary type to an incentive, the following method is performed:
box, and
To removing an anniversary type from an incentive, the following method is performed:
The groups window of the incentives form allows a user to create an incentive for just a specific group to include a specific group as part of the criteria of an existing incentive. Multiple groups may be selected per incentive. (Create groups using Groups or Group Setup in Marketing).To select a group name, highlight it in the list and use the arrow buttons as described below:
The events window in the incentives form allows a user to select an event name to include in the criteria for a point incentive. Multiple options enable the user to determine what group of patrons attached to a selected event is actually awarded the points (described below). Multiple events may be added to the incentive.
Event Name—Select an event name from the drop-down list.
Patron Invited—Do you wish to award incentive points to patrons who are included on a mailing list produced by using the Invitations form in Marketing? If so, click on the checkbox.
Patron Attended—To award points on an attendance basis only, click on the checkbox. When invited patrons use their players card during an event and their name is attached to the event through the list created from the Invitation form, the system automatically marks them as having attended. One or both of the options must be selected
The user has the ability to include one or more event names in an incentive. If marketing is running a special event for two or more groups simultaneously and they want to award bonus points to the everyone on the invitation lists of those events, this will accomplish that.
NOTE: Depending upon the event and the marketing plan, you do not have to select the same patron options (Patron Invited/Attended) for the second event name as you did the first. Each event selection on the above form is unique to it's own parameters. Be sure to save changes by using the Edit/Update command or CTRL+F hotkeys.
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Selection of the invite tab 4602 displays an invite window 4614 on the invitations form 4600. The invite window 4614 is used to select the event for which the invitations are created, calculate and invite patrons and produce the file to be used with a word processing program.
The invite window 4614 is used to calculate and create invitation lists for events at your site. The invite window 4614 includes an event name drop down list 4616, an invitation method drop down list 4618, an information box 4620, a calculate invitations button 4622, an invite patrons button 4624, an uninvite all patrons button 4626, an uninvite patrons button 4628, and a produce mailing list button 4630.
The event name drop down list 4616 is used to select the event for which an invitation is being created. Event names used for the invitation list must already have been set up using the events form of the marketing module. The invitation method drop down list 4618 is used to select the method for sending the invitations. In one embodiment, there are three methods from which to choose—Direct Mail, Email or Phone.
The direct mail option creates a file which to use with a word processing program, such as Microsoft Word, to generate invitation letters, mailing labels, etc. The direct Email option generates a file containing the e-mail addresses. This is especially useful when the event is in the very near future and direct mail would be too slow. The phone call option creates a file containing the patron's telephone numbers which can be used to make personal invitations via phone.
NOTE: The above information is available only if the ‘Preferred’ field is selected on the mail, email and phone tabs of the patron form. If not, EMS will not recognize this information as valid for marketing purposes.
The event invitation form 4600 is used to select the patrons as well as the invitation method. The calculation buttons above calculate and recalculate an invitation list. To set up the demographics for the invitation lists the geography window is used. To invite patrons based on patron demographic information, the patron window is used. To select invitees based on their interests, the interests window is used. To invite groups of patrons, the groups window is used. The dates window is used to invite patrons whose important dates, such as birth date or sign update, fall within the time frame of the event.
Once all the desired criteria are set (see below), the buttons 4622,4624, 4626,4628 are used to calculate and create the invitation lists. Using the selected criteria, the system 100 will check patron records and determine how many people will be included in the invitation and display the results in the information box 4620. Based on the calculations, the list may be further limited or expanded and calculated again.
The invite patrons button 4624 is used to finalize the calculation. When the final head count satisfies the projected attendance needs for your event, activating this button 4624 marks the patron account as invited. The uninvite all patrons button 4626 is used to bring the ‘Total Number Invited Patrons’ field back to zero. This is especially useful if you decide to completely modify the selection criteria.
The uninvite patrons button 4628 removes patrons invited during the last calculation.
The produce mailing list button 4630 generates a comma delimited file to use with word processing software (i.e. MS Word) with mail merge capabilities. Always save this as a text (.txt) file. When the direct mail option is selected as the invitation method, the following fields will be output to the mailing list file: Event Name, Salutation, Last Name, First Name, Generation, Patron ID, Address1, Address2, City, State, Country Code, Postal Code. When the phone call option is selected, the following fields will be output to the mailing list file: Event Name, Salutation, Last Name, First Name, Generation, Phone Number, Extension, Patron ID. When the direct e-mail is selected, the following fields are output to the mailing list file: Event Name, Salutation, Last Name, First Name, Generation, Patron ID, e-mail Address.
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The geography window 4702 includes a country drop down list 4704, a state drop down list 4706, a city drop down list 4708. and a postal code drop down list 4710. The geography window 4702 also includes a right arrow button 4712, a left arrow button 4714, a remove all button 4716, and a selected postal codes list 4718.
The geographic criteria is limited by the drop down lists 4704,4706,4708,4710. Once these have been selected, the corresponding postal codes can be added to the selected postal codes lists 4718 by selection of the right arrow button 4712. Selected postal codes can be removed from the list 4718 by clicking on the left arrow button 4714. All postal codes in the list 4718 can be removed by clicking on the remove all button 4716.
To include zip codes for an entire state in your criteria, leave the City and Postal Code fields blank.
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The interests window 4902 includes an available interests list 4904, a selected interests list 4906, a move all interests button 4908, a move selected interests button 4910, a remove selected interests button 4912, and a remove all interests button 4914.
The interests window 4902 is used to select patrons based on their interests. The interests available in the available interests list 4904 are set up by the System Administrator. To move selected interests in the available interests list 4904, the move selected interests button 4910 is used. To move all available interests in the list 4904 to the selected interests list 4906, the move all available interests button 4908 button is used. Interests selected (highlighted) in the selected interests list 4906 may be removed by the remove selected interests button 4912. All items in the selected interests list 4906 may be removed by the remove all interests button 4914.
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The groups window 5002 includes an available groups list 5004, a selected groups list 5006, a move all groups button 5008, a move selected groups button 5010, a remove groups interests button 5012, and a remove all groups button 5014.
The groups window 5002 is used to select groups of patrons based on their interests. The groups available in the available groups list 5004 are set up in the marketing module, group setup form. To move selected groups in the available interests list 5004, the move selected groups button 5010 is used. To move all available groups in the list 5004 to the selected groups list 5006, the move all available groups button 5008 button is used. Groups selected (highlighted) in the selected groups list 5006 may be removed by the remove selected groups button 5012. All items in the selected groups list 5006 may be removed by the remove all groups button 5014.
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The dates window 5102 includes an available anniversary types list 5104, a selected anniversary types list 5106, a move all anniversary types button 5108, a move selected anniversary types button 5110, a remove anniversary types button 5112, and a remove all anniversary types button 5114.
To move selected anniversary types in the available anniversary types list 5104, the move selected anniversary types button 5110 is used. To move all available anniversary types in the list 5104 to.the selected anniversary types list 5106, the move all available anniversary types button 5108 button is used. Anniversary types selected (highlighted) in the selected anniversary types list 5106 may be removed by the remove selected anniversary types button 5112. All items in the selected anniversary types list 5106 may be removed by the remove all anniversary types button 5114.
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The mailing list form 5200 includes an available criteria list 5202, a type drop down list 5204, a month drop down list 5206, a max records entry box 5208, a postal code entry box 5210, a gender selection box 5212, a sort order selection box 5214, a create list button 5216, and a preview button 5218.
The mailing list form 5200 provides methods of selecting groups of patrons. The drop down lists 5204, 5206 and the entry boxes 5208, 5210 can be used to create meters with input maximum and minimum amounts. The gender selection area 5212 allows the user to select a specific gender. The sort order selection box 5214 allows the user to select a sort order. Any combination of these selections can also be used to generate the file.
A preview of the mailing list can be viewed by selecting the preview button 5218. A File Save dialog (not shown) is displayed to save the mailing list when the create list button 5216 is selected.
NOTE: Files created for birthday, anniversary and sign-up dates should always be dated by year and should not be reused. From the time the Sept 2001 file was created and the next time you do a mailer of this type, you'll need a new file. Your patron database will have many new patrons as well as inactive patrons.
The fields are output to the above file and the list below represents their order. Any number of fields can be used in any order in a mail merge document.
If the criteria you have chosen has more patrons included than you would like, your criteria can be changed before you create the labels. The preview will list the patron last and first name, id number, postal code, current points, and the patrons average wager. You can also print this list by clicking on the print option while in this preview. If at any time a preview list does not provide the data you were looking for, start again with a different criteria. Saved the new .txt file(s) with a different name for comparison to the original file. This can be done until you have a list that suits your needs. Delete the files you will not be using in order to save space and more importantly so they are not used in error.
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The point management form 5300 includes a patron identification section 5302, a number of points to add entry box 5304, a number of points to subtract entry box 5306, a reason for adjustment entry box 5308, and an update points button 5310. After the patron account has been located or input, the patron identification section 5302 displays the patron's name, ID, Card ID, and current slot points.
To add points, the amount must be entered in the number of points to add entry box 5304. To subtract points, the amount must be entered in the number of points to subtract entry box 5306. A reason for the adjustment must be entered in the reason for adjustment entry box 5308. This is mandatory. The update points button 5310 is used to save the adjustment.
All adjustments appear in the Point Adjustment reports and display the user name, time and date of the adjustment.
The random draw form is used to select a patron account based on the criteria below. A random draw is usually performed as a means of awarding a patron slot points, comps, free slot play, etc. as a reward. When using the Perform Draw button, the names appear in no specific order and are based only on the options available on the form.
Definitions
To perform a random draw, the following method is performed:
After the perform draw button has been selected, a patron's account is displayed. The next patron may be viewed by clicking on the Perform Draw button again. This can be continued until you have viewed all of the chosen patrons.
If no patron names are produced after selecting the Perform Draw button, an EMS broadcast message appears at the footer of the form. Select another option and Perform Draw again.
The micro-reports window provides micro-reports on incentives. Micro-reports are available for viewing only when viewing a specific incentive record. If you select Marketing, then the Incentive form and select the Micro-report tab without first locating a particular incentive, the report will be blank. Micro-reports provide a quick means of getting information about a particular incentive. Micro-reports can be viewed on screen or printed by clicking on the ‘Print’ button in the upper right of the form. The current Incentive micro-reports include:
Incentive Cost History (30 Days, 90 Days, and Lifetime): This report provides a cost history (by points) by day for the incentive currently being viewed. You may select from one of the three report options seen below. These reports provide a listing of each day the incentive has been active and the number of points, bonus points, and comp points that were given to patrons per the incentive.
If the multiplier on an incentive was for points only, this is the only column that will appear on the report. For each multiplier applied to an incentive, a column will appear on the micro-report. Below is a sample micro-report reflecting slot points, the dates and total to date.
Use the drop-down arrow to select which report you wish to view. Note that the form reflects the report name, incentive ID and name. All of these items appear on the printed copy as well.
Keep in mind these reports are quick reports generated in real-time; the data changes as play attached to this incentive progresses. You cannot pull a micro-report of this nature, go back to review it and expect to find the same results.
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The operator window 5514 includes a tour ID field 5516, a tour operator name entry box 5518, a last modified on field 5520 and a by field 5522. The operator window collects the information about the tour that will be visiting a site. The tour operator name entry box is used to enter the name of a tour that will be visiting the site. The entered name will appear on marketing reports After entering a tour operator name, save it using the keyboard shortcut CTRL+S or the Edit/Update function from the top menu.
When the address tab 5504 is selected, an address window is displayed (see above). The EMS 100 permits multiple addresses for each tour operator.
When the telephone tab 5506 is selected, a telephone window is displayed (see above). As with addresses, the EMS 100 permits multiple telephone numbers.
When the email tab 5508 is selected, an email address window is displayed (see above). Multiple e-mail addresses may be entered to accommodate for different contacts of the tour operator.
Selection of the note tab 5510 displays a note window (not shown) for entry/display of notes relative to the current tour operator (see above). Notes are permanent in nature and cannot be deleted.
Selection of the micro-report tab 5512 displays a micro-report window (not shown) for quick reports for tours.
The Last Modified On and By fields 5520, 5522 are read only and cannot be edited. The EMS 100 tracks all changes by recording the date and time of the last change as well as the user name making the change.
The tours form is used to set up tours visiting a site(s). The tours form allows a user to select the tour operator, and enter a tour name, start and end date, and number of cards needed for the tour. There is no limit as to how many tours may be setup per operator. As a tour operator may visit your property multiple times with different groups, each visit can be setup with a new name under the name of the operator. To set up a tour the following process is followed:
When all the fields have been completed, choose the Create Tour button to print the temporary patron cards.
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In the example shown in
To mark a voucher as redeemed, lost, or voided, the following method is used:
If the wrong voucher is accidentally marked, click the Cancel button before selecting Update. This will return the Action to None.
Each EMS module has the capability of providing either Macro Reports or Micro Reports. The report type utilized depends on the form and current module and the type of data desired. Below are descriptions of both.
Following that is an explanation of how the Marketing Macro Reports function and the information they provide.
Macro Reports generate transaction and summary data specific to the EMS module currently in use. These reports are used when more than one item needs to be shown in detail. ‘Reports’ is a separate icon included in each module and can be used for internal and/or external auditing purposes. Macro reports display data in a summary or detail format based on user preference. They also offer the option to preview reports before printing.
Micro Reports generate transaction and summary data specific to an individual item such as a slot machine manufacturer, or a patron account. These reports have minimal information and are for quick reference. ‘Micro-Report’ is not an icon, but a tab located on a form. This type of report is not as broad based in detail as macro-reports, nor is it meant to be.
Report Definitions
displays the patron name and id #, Average and LTD Wager, and Current and LTD Points.
date range. Displays the patron name/id number, wager amount, won amount and the net win amount.
Select one or both of the options below before setting parameters for your query.
Even if you only wish to preview a report, ‘Run’ must be selected in order for the system to gather the data for a preview.
I. The Patron Tracking Module
The Patron Tracking module encompasses those activities revolving around the patrons. Functions in this module include entering new patrons or modifying existing patron information, generating patron cards, as well as patron point redemptions. The information maintained on each patron can be of significant value to the Marketing Department in developing ways to increase patron attendance. The more information collected about a patron, the more value it provides to your site. While you may not want to spend the time gathering the information at one time, you will find that the information can be acquired over time, thus enhancing the ways that patrons can be targeted for special promotions, incentives, invitations, etc. Other items under the Patron Tracking Switchboard include Player History, Table Ratings, and Redemptions.
The Patron Module includes the following forms:
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With the card tab 5602 selection, a card window 5610 is displayed. The card window is divided into two sections. The left side of the window 5610 form provides real-time wager and point information for the current patron. The right side of the window 5610 is used for issuing new cards or changing the status of an existing card.
To issue a card or view wagering information, first the patron account must be located using Edit/Find from the top menu, or the keyboard shortcut CTRL+F. If a Patron's status has changed to Security Alert or there is a Must Read Note in the system, a warning box appears when doing a Find in Card Maintenance. This enables the user to read existing notes before continuing with any transactions.
To issue a new patron card, the following process is followed:
When issuing a new card, the status is usually ‘Active’. Other selections include ‘Lost’, ‘Stolen’, or ‘Retired’. Select the appropriate status from the drop-down list.
Issue Date—The current system date is the default date; however, if you need to change to a different date, use the calendar control. (See below)
Retire Date—The Retire Date field should be left blank when issuing a new patron card. In the event you need to make the card inactive later, you would enter the date the card is no longer valid.
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The redemption window 5802 is used when a patron wants to redeem earned points for a gift or souvenir as offered by the slot club. The form is sectioned into five panels as described below. Redemption can also be processed using the Redemption form of the Patron Tracking module which operates in the same manner as the form below.
The patent identification section 5804 displays the Patron Name & ID, Card ID, Current Points, and Pool Points. The PIN Number field is used if your site requires PIN numbers for redemptions.
A voucher panel 5820 displays each item/voucher type selected during the redemption process.
The comp drop down list 5806 is used to select the item the patron wishes to purchase with points.
The points info section 5810 displays points used and points left on the account. As each item is selected from the ‘Comp’ field, the points used and points left update accordingly.
The add to list button 5812 adds the selected comp to the list in the voucher panel 5820. The delete from list button 5814 deletes the selected comp from the list. The create voucher button 5816 creates the voucher (and a database record) for each comp. The print voucher button 5818 prints all vouchers for the patron.
With reference to
Micro-reports gather data in real-time and are continually updated as play progresses. In a multi-site environment, the information displayed will be for a particular location. Micro-report data is specific to the patron account located on the above Card tab.
The following list of reports is available by scrolling down the list of micro-reports. Select the report you want to run, click on the report type, which will be highlighted in blue, and the report will fill the screen. The report may either be viewed or printed.
With reference to
Using the comp point multipliers in EMS 100 is at the discretion of the establishment. Comp points are configured using the ‘Comp Point Multiplier’ field on the Incentive tab of the Incentive form or using the ‘Comp Point Ratio’ field on the Game tab of the Slot Maintenance form. These points as well as slot, table and bonus points are calculated based on patron activity and the multipliers. When a patron asks for a comp, the comp point balance on their account is reviewed. They'll at least get what they are entitled to but cannot claim to be a player if they aren't. This helps limit comp abuse.
In order for an item to appear in the ‘Comps’ drop-down list, it must already be set up with a name, type, and a comp point multiplier. To review the list of system comps go to Comp Maintenance in Marketing.
Comp names not appearing in the list on this form may have been set up as a redemption only (to be used with earned points and not comp points). Go to the redemptions form to review the drop-down list of comps.
The comp issue form 6000 works in a similar manner as the redemption window 5802 of
With reference to
With reference to
Once the form 6200 is filled out, select the ‘Duplicate Check’ button 6202, to search for possible duplicate accounts. If there are no duplicates, select ‘Save’ to create the new account. NOTES: If there are duplicates, a further patron search should be done. The above instructions are for a minimal amount of information. Whenever complete information is available it should be entered. When entering a complete address, key in the street information and tab or click on the zip code field. Upon entering a zip code and tabbing out of the field, the city and state information will automatically update. If not, the zip code is not in the zip code database. Create the account without the address information. The System Administrator needs to add the zip code in System Admin/Zip Code Maintenance.
After reviewing the checklist, select ‘Close’ to return to the members app. If you are sure this is a new account, select ‘Save Patron’. If this patron account may already exist, go to Patrons. Based on what was checked off at the right, searching by a SS#, phone number, etc., may be the easiest way to locate the duplicate account. If you don't find a duplicate, go back to the ‘Membership Application’ and create the account.
After saving the account, you will be prompted to either select the card swipe or the card embosser to create the player card. If the card is not created at the time of the account entry, it can be created later by going to the Patron form and using the ‘Account’ tab or from Card Maintenance form by using the ‘Card’ tab.
Because a patron name search is not required to create new accounts, the duplicate check button should always be activated. This is entirely at the discretion of the user. Not utilizing the ‘Duplicate Check’ function will result in duplicate accounts. This function activates a cross check forcing the system to check for duplicate accounts.
A new account can be saved if an account exists with similar patron data, however, it cannot be saved without running the ‘Duplicate Check’. Below is the list of data used for the cross check. If one or more of the items is checked off, this patron may already have an existing account and it should be researched.
With reference to
Establishing credit information allows patrons to cash checks, purchase CPV's, take casino markers, etc. Below is an example of the Patron tab of the credit form. Note at the top of the form the tabs for additional information. The information found on the patron window 6302 includes the following:
J. Security
The EMS, together with Oracle8™, provides comprehensive, flexible and reliable security features to ensure proper user authentication and assignment of database privileges.
Database privileges authorize users to perform certain operations, such as insert, update, or delete, on selected database objects. These privileges allow you to precisely enforce security policies ensuring that users have only the privileges they require.
Using Roles significantly reduces the burden of security management. For example, rather than setting up privileges for each individual in your Marketing Department, you would establish a role for Marketing with all the associated privileges assigned to that role. You would then assign the Marketing Role to each employee needing those privileges. Employees can be moved in/out of a role at the click of a mouse without having to modify the rights of the role or the users attached to it.
The Surveillance Form displays alerts set up for specific transactions taking place within your operation. Alerts are sent to specific roles based on criteria in Alert Setup. Alerts are displayed in the top portion of the Surveillance form. They can be audible, playing a sound on receipt, or set up to print automatically upon receipt.
The reports form generates data reflecting any modifications made to a system role.
K. Slot Accounting Module
The Slot Accounting module is designed so that the various steps required to complete an audit are incorporated into their own icon. By doing so, users at different levels are granted access to the parts of an audit required by their position and nothing else. Before the numbers are finalized and the audit approved, everything must be escalated to a higher level. This protects the integrity of the audit to the highest degree by safeguarding the numbers and minimizing the margin for error.
Audit Back-Out: Allows accounting to make corrections after the audit has been finalized.
Daily Update: This is used to save any changes made to the Hard Count. Soft Count, and/or Jackpot/Fill verification forms. Using this function calculates all of the data for the audit that was just completed and gets the numbers in line for final reporting to management. Anytime a change has been made to a closed gaming day and a modification done using Audit Backout, the Daily Update process must be run again to recalculate numbers.
Excess Coin-In Adjustment: Adjustments made to this form are based on the results of the “Excess Coin-In” report generated by the Macro-Report function.
Floor Graphics: The user can categorically view the floor by machine, manufacturer, status (linked/not linked), carded/un-carded play, etc. A search by patron name or machine number can also be done. To differentiate between the categories, color-coding is available. At one time, the user can see which machines are IGT's, which are quarters and at the same time which are linked and not linked.
Hard Count: Used by the drop team to enter coin drop values by machine per gaming day. The form can also be used by accounting to make authorized corrections to the day's entries.
Hard Count Verify: The Hard Count Verification form is used to verify coin-drop totals that were either imported or manually entered from the Hard Count form. Totals for hard count are summarized by denomination and can be viewed by floor, zone (specific floor area), bank (group of machines within a bank) and individual machine.
J/F Verify: This is used to verify jackpot/fill totals imported into the files or manually entered throughout the gaming day. It also provides the forms required to enter manual jackpot/fill tickets that have not been entered for the day being audited. Jackpot/fill totals can be viewed by floor, zone (specific floor area), bank (group of machines within a bank) and individual machine. Totals are summarized by jackpots, cancelled credits and the different fill types, i.e., standard fills, emergency fills, etc.
JP/CC Buy: The JP/CC Buy form is used to create a record of tape buys that occur between a cashier and the main bank in a casino cage.
Jackpots/Fills: This form displays the slot transactions occurring at the machine level on the floor. From here the user processes the tickets and W2's involved in jackpot payouts and hand-pay transactions. The W2 process complies with IRS regulations and can be created for a patron with or without an existing system account Micro-Reports are also available which allow you to generate reports based on the action for the current day/shift.
Manual Meters: This form is for entering coin and bill meter totals for machines that are not connected to the on-line system, but are in operation.
Meter Compare: Allows the comparison of the GCB meter readings to the System meter readings. The user has the option to break out the results by a floor area (zone), banks (group of machines), by specific machine or see totals for the entire casino. Also seen here are specifics such as the variance amount and percentage. The system allows monitoring of any meters provided by SAS 4.0 protocol and supported by the manufacturer's specific implementation of that protocol.
NOTE: GCB meter readings is taken to mean the set of meters mandated by the gaming control authority as the ones to use when comparing the on-line system meter changes to machine-resident meters. Based upon Gaming's request, the “GCB Meters” may be defined as the hard meters on a machine, or defined as the machine soft meters.
Additionally, the gaming control authority may designate which specific meters are monitored. For example, they may only be interested in the coin-in meters, the bill meters, or they may want all meters monitored.
Meter Entry: Provides a place for the user to enter GCB meter readings taken from the machine.
Random Draw: This allows a user to perform a drawing by locating only machines with a player card inserted.
Recovered Fills: A Recovered Fill is the initial fill used when a machine becomes active on the casino floor. This form is used to create a more accurate audit by enabling a user to enter a machine number, the amount of the initial fill and the gaming day it came off the floor. Therefore the initial fill can be credited back to the casino cage.
Soft Count Verify: The Soft Count Verification form is used during the accounting process to verify soft count totals that have been imported into the files or entered from the Soft Count form. Totals for soft count are summarized by denomination and can be viewed by floor, zone (specific floor area), bank (group of machines within a bank) and by individual machine.
Soft Count: This form enables the soft count team to enter bill drop values for the gaming day. The form supports entry by bill denomination per machine dropped on that day. Additionally, accounting can use this to make authorized corrections to the day's entries.
Tape Buy: This is used by locations on a slot route as opposed to a casino. The purpose of the “Tape Buy” form is to create a record of “Tape Buys” that occur between the slot clerk and the route driver. As hand pays are made to customers (based on tickets for cancelled credits and/or jackpots) the bank is depleted. Eventually this requires the clerk to make a “buy”. The tape/tickets are what will be exchanged for the cash buy.
W2G Reprint: A common request as tax time approaches is that a patron needs a copy of their W2. The reprint form allows a user to print multiple copies of an original W2G.
Macro-Reports: This icon provides access to typical revenue reports that the accounting department needs to run during the typical workday after finalizing an audit. It also provides access to slot analysis reports such as popularity and performance summaries.
L. Sports Book Accounting Module
The Sports Book Manual Tote Sales form is NOT for accounting purposes. Its sole purpose is to provide a method for a casino to award patron points based upon wagers at the Sports Book. The user swipes the patron card, and enters the dollar amount of the wager per wager type. Patrons receive points based on the total cash amount.
Sports Book points are determined by the point factor set up in Asset Management/Terminal Maintenance/Wagers tab/Point Ratio field. Points awarded for sports book activity appear on the micro-report named Patron Point Transaction History The point adjustment type will be “WAGER”.
M. System Administration
The System Administration module determines, in part, how EMS will function at your property The defaults set up in this module are configurable based upon the changing needs of the property. Meeting with personnel from various departments such as Marketing, Human Resources and Operations is recommended to effectively set up these defaults.
Alert Setup: The Alert Setup form is used to establish messages to be broadcast to pre-determined workstations, individuals, etc. for specific actions occurring within your operation. For example, if you want Security to be alerted each time the drop door of a machine is opened you can set up an alert assigning the user role(s) to receive the message, the alert type to send, and the message to be displayed on the surveillance terminal. Alerts and approvals are accomplished via database triggers.
Approval Setup: Use this form to set up the items that need an approval from someone other than who may be logged into the machine. For example, a slot floor person may be able to pay up to a $1000 hand-pay. $1001 and above may require a card swipe from the floor/shift supervisor.
Book Type: The Book Type form is used to establish the types of sports book activities for which you wish to award points. Once established, these book types are used when setting up seasons and play within the Sports Book Module. As shown in the example below, a book type can be any type of sporting activity such as Men's Basketball or Auto Racing.
Device Setup: All device forms (i.e., Slot Maintenance, Table Maintenance, etc.) allow the user to enter comments and information on the Note tab. This form is used for entering the default note types that are available throughout EMS.
Education: The Education form is used to categorize your patrons within an educational level. You may want to be very specific about the educational levels by breaking it down into small groups, such as the number of years of college. On the other hand, you may only want to know whether the patron is a college graduate.
Employee Setup: Defaults for the Employee Setup form determine the detail entered on the EMS Human Resources Employee form. These should be reviewed with a Human Resources employee to ensure adequate data is maintained on employees.
Ethnicity: The Ethnicity form is used to enter the different races that marketing wants to have available for selection on the Patrons Demographics tab.
Event Types: Events are part of providing incentives to patrons. Events/interests are used to streamline the process of inviting the patrons most likely to attend an event at your site. As patron data is accumulated, it can be used as a marketing tool. Event types are pre-set within EMS; but the System Administrator may add sub-types.
Financial Institution Setup: This form is used to input data on those financial institutions with which the property does business.
Floor Setup: Floor setup involves determining how best to break down your site into manageable groupings. EMS uses the terminology of “Zones” and “Banks”. Zones and Banks must be set up before entering information on each of the devices (or games) within your site.
IOP Setup: IOP Setup should only be used by knowledgeable IT personnel. Its purpose is to set up workstations and printers with addresses so the system knows where they are and how they are being used.
Income Range: To categorize your patrons by income range, first determine the range levels. Income ranges should NEVER overlap. After income ranges are categorized and in use for patron accounts, they should not be changed. Editing ranges requires going to each patron record to update the income to the correct revised range. Income is optional information on a patron account. Therefore, you should always maintain a range of 0-0 for use when a patron does not disclose this information.
Lessor: The information entered here is data on those companies from which your site leases equipment.
Marital Status: Marital status is maintained on patrons for marketing purposes, as it is an option for criteria when configuring parameters for a special event or promotion on the Invitations form. The types set up here are available options on the Demographic tab of the Patrons form.
Manufacturer Setup: Data on equipment manufacturers is important to many departments in your operation. This form enables the System Administrator to determine the types of addresses, e-mail addresses, and phone numbers, you want to maintain on these manufacturers. This data is often useful to the accounting office, technical support, or the service department. The information you set up here will be used when entering data on the Manufacturer form located in the Asset Management module.
Occupations: Patron occupations are maintained for demographic purposes. Marketing may use this information to target certain groups for promotions (i.e., if they know a convention relative to an occupation is coming to town). The types set up here will be options available on the Demographic tab of the Patrons form.
Participant Setup: A participant is an owner/operator of an establishment whose business (e.g., bar, convenience store, etc.) houses the slot machines and “participates” in the net win in return for providing the location, space, atmosphere, and day to day customer service.
Password Maintenance: The Password Maintenance form is used by the System Administrator to change passwords. An end user with the access rights may also perform this function. In the event a user forgets a password, the System Administrator needs to assign a new one utilizing this form. This should be a highly restricted form. For security purposes, even the System Administrator is required to type in his/her password which will be verified by EMS before allowing modification to any user's password.
Patron De-Dup: The Patron De-Duplication form is provided to consolidate duplicate patron accounts. If a patron has multiple accounts, this process creates a point transaction to move patron points from the duplicated account to the account that you want to keep. All historical information about both accounts remains intact. The account that will not be used will be flagged by EMS as “Duplicate”.
Patron Setup: Options appearing in drop down lists for fields and tabs located on the Patrons (Patron Tracking) are configured here. Some of those are card types, attendance preference, etc.
Point Reset: Patron Point Reset function is provided should your facility decide to expire outstanding points. Use of this function requires System Administrator authority and should be used with great caution. Point Reset creates a point adjustment back to a zero point total for every patron (with a point balance).
Postal Codes: EMS has defaults loaded for known postal codes within the United States. This form enables the System Administrator to manually enter new postal codes. If a postal code is in the database, a user only needs to enter the street and postal code when creating or updating an account. The postal code will prompt the city and state. It's important that there are no typo's, as this information appears on the mattes sent out by marketing.
Point Setup: The Point Setup Icon is used to determine how patron points are earned. Each wagering area (slots, bingo, tables, etc.) can be configured with a different calculation method. If your site does not wish to award points in any areas, the “Do not award points” option can be selected.
Religion: This table is used to record the list of religious backgrounds that a person could come from. The information can be used by marketing personnel to invite certain groups to events or provide incentives to visit your establishment. The types set up here will be the available options on the Demographic tab of the Patrons form.
Repository Setup: A repository is a location that moves currency within the casino; it could be a vault, chip bank, cage, pit, etc. This form allows the user to add/remove repositories, configure what areas of the casino they will work with and the type(s) of currency they handle.
Send Message: This function enables a user to create and distribute a system wide message to any workstation logged in to EMS.
Shift Change: This form is used to manually close the current shift and open a new gaming shift. If your site has one gaming shift, this process will change the shift to the next gaming day. If your site has multiple shifts, this will close the current shift and open the next shift within the same gaming day. Shift Change can be automatically done through Site Maintenance in System Administration.
Site Defaults: The Site Defaults form contains default information needed to determine how EMS will operate at your location. In a multi-site environment, the Site Default information is specific to the site location. For example, if you are the System Administrator for an establishment which has two locations, Site A and Site B, the information you are viewing on the form will be dependent upon whether you are physically at Site A or Site B. This allows the different locations to establish unique defaults. Defaults for the following are established using this form:
Game Site—Establishes the site's default currency, chip currency, language, etc.
Patron—Determines if patrons will use PIN numbers, if cards are pre-printed, etc.
Devices—Establishes general defaults for tables, fills and credits.
Foreign Exchange—Establishes if patrons will incur a foreign currency exchange fee, and if so, what those fees will be.
Checks—Establishes a check hold period, number of days for checks to clear, etc.
Safekeeping & CPV—Defaults as to whether transactions are detailed, and if CPV's are used for this site.
Markers—Marker defaults such as hold days, signature guidelines for credit limit increases, etc.
Site Maintenance: The tabs on this form are used to enter default information on the game site, addresses, telephone numbers, e-mail addresses, shifts and local patrons used by a particular game site. General information about the relationship of this game site to other sites in a multi-property system is also stored on this form.
Site Setup: The System Administrator will need to determine what types of addresses, phone numbers, and e-mail addresses you want to maintain for each of your sites. For example, in a multi-site environment, you might want to have information for the accounting office, the security office, and the general business office. The types you set up in Site Setup allow you to maintain as much detail as your establishment needs.
Tour Setup: The Tour Setup form contains information needed to determine what types of addresses, phone numbers, e-mail addresses, and notes you want to maintain for each of your sites regarding tours. For example, in a multi-site environment, you might want to have information for the billing business office, and the shipping business office.
Reports: Below are brief descriptions of the reports for this module. Reports in each module offer the option of being viewed and printed or just viewed.
Alert Setup: This report is queried by the employee role type. It displays the transaction name, role, floor and ceiling amount, if the alert was printed and if the alert has audio or not.
Approval Setup: Report is queried by the employee role type. This displays each transaction, the approving role and the floor and ceiling amounts for the approval. It also shows whether multiple roles must approve the transaction.
Approvals: Queried by a date range and the transaction type. This report displays the transaction date, time, number, the type of transaction, amount, machine number and the authorizer of the transaction.
Employee Card Status: Queried by a date range, the employee and card status. It displays the employee name and status, card number, employee id number, card status, the date and the user that modified the employee card information.
Failed Login Attempts: This report lists each user who has been denied access to EMS, the terminal used when the login failed and the date and time the login failed. The report is queried by a gaming month and year.
Last Password Change: Report is queried by a gaming month and year. This report lists when passwords were changed in a given month, and the user name of the person who made the changes.
List of Employees' Permissions: Run this report to receive a listing of all employees and the permissions assigned to the EMS. This report displays the employee's name, id, the role to which they belong, the EMS forms, reports, and processes they have permissions to view, insert, update, delete, or execute.
List of Employees' Roles: This report displays a listing of the roles assigned to your employees by employee name, id number, their EMS user name, department, and the role(s) to which they belong.
List of Roles' Permissions: This report displays a listing of the permissions associated with each security role. The report is sorted by the Role name, the menu name and lists each item the role has permission to access, and the type of access allowed.
Password Expiration: This report is queried by gaming month and year. This report lists the passwords expiring in a given month, account status, lock date (if applicable) and the expiration date. Depending upon a property's security procedures, users (or the System Administrator) are given advance notice of expiring passwords so they may update their account and avoid being locked out of EMS.
Patron De-Duplication Log: This report is queried by a gaming day. This report will list any accounts that were combined because they were duplicates. When the de-dupe process (System Admin. module) is run, any points are transferred to the remaining account. This report displays the date/time the de-dupe occurred, the two accounts involved, the transferred point/comp total, the user name and the reason for the de-duplication.
Patron Point Audit: Queried by a patron id number, a date range and the game site type. This report displays patron name and id number, card id number, location, and gaming day, type of transaction, current points and combined bonus points.
N. Table Game Accounting Module
The Table Game Accounting Module contains the forms necessary to conduct daily pit operations as well as a complete audit of pit activity. Below are descriptions of the forms located in this module:
Table Transactions: Used to open and close tables, request fills, credits and markers from the table.
Table Estimate: The estimate form is used to figure the estimated win/loss based on action during the shift.
Table Count: Provides a method of performing table counts and drop verifications.
Table Audit: Used for table auditing, allowing for adjustments to openers, closers, fills, credits, markers and the table drop.
Audit Back-Out: This form is used to open a gaming day and shift that has been finalized. This form allows accounting to make corrections to table game audits that have been finalized.
Marker Account: Provides a form to transfer markers to the repository by pit location or table.
Markers: Allows the issuance of a marker from a table as opposed to the form used to issue markers from the cage. This form reflects the table ID.
Macro-Reports: The report grid for table transactions includes a Drop Verifications Report, Fill/Credit Report, Master Gaming Report, Master Gaming Variance Report, Opener/Closer Report, Preliminary Drop Verification Report, Preliminary Master Gaming Report and a Summary Master Gaming Report.
O. Universal Regulatory Monitoring (URM) Module
The URM module provides the capability desired for regulatory agencies. The URM Module has been designed to bring the regulatory agency into the system with the operator as a business partner. Facilitating a streamlined exchange of data between the operator and the agency reduces the efforts and costs of both the agency and the operator.
The system 100 contains a full security and permissions module as part of the base system. The security of the system 100 is actually controlled by the security of the Oracle database, which meets Department of Defense security standards. This is completely definable by the agency, including the ability to select, insert, update and delete on a screen by screen manner. The system also extends this security definition to each standard report. The system also provides an electronic signature on all transactions so the agency knows what employees have done and when they did it.
The URM module has the following features:
The URM Module provides the following information: meter readings, denomination changes, master PROM and game PROM versions, net win, theoretical hold, actual hold, hold % adjustments, jackpots, and fills.
Obviously, many modifications and variations of the present invention are possible in light of the above teachings. The invention may be practiced otherwise than as specifically described within the scope of the appended claims.
This patent application is a continuation of U.S. patent application Ser. No. 09/967,571 filed on Sep. 28, 2001 now abandoned, the advantages and disclosure of which are hereby incorporated by reference.
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| Child | 11094605 | US |
