Patent Application
20070281723
The present invention will be understood more fully from the detailed description that follows and from the accompanying drawings, which however, should not be taken to limit the invention to the specific embodiments shown, but are for explanation and understanding only.
A framework for enhanced floor control in a PTT conference session is described. In the following description specific details are set forth, such as device types, system configurations, protocols, methods, etc., in order to provide a thorough understanding of the present invention. However, persons having ordinary skill in the relevant arts will appreciate that these specific details may not be needed to practice the present invention.
According to one embodiment of the present invention, a mechanism defines several different templates or algorithms for floor control for various types of PTT applications. The initiator or moderator/administrator of the PTT group session may apply any of the available templates to the current session. Different groups can have different templates applied. Each floor control template corresponds to a different floor control algorithm (thus, the terms “template” and “algorithm” are used interchangeably in context of the present application). When a group session is initiated, a first (i.e., default) floor control algorithm or template in the form of executable code is loaded and applied (i.e., the code is executed) on the PTT server(s) responsible for handling floor control for the PTT session. For example, the template code may be downloaded via a network connection, or, alternatively, fetched from a memory associated with the PTT server(s). Each template, as well as the computer-executable routine used for selecting a new floor control template, may also be embodied in a variety of different forms, e.g., software, hardware, firmware, computer program products, etc.
The initial floor control algorithm continues to apply to the PTT session until the template is switched or changed. That is, a participant, session moderator or an administrator with an appropriate privilege grant can dynamically change the template during the course of the session. Various privilege levels governing who may change the floor control template may be assigned based on the particular application. For example, in an emergency response situation application, the privilege to change the current template and apply a new floor control algorithm may only be granted to unit commanders (i.e., a police chief, a fire chief, etc.).
As will be described in more detail below, in a specific implementation, a user interface may be employed by a user/moderator/administrator to select a new floor control to be applied to the current PTT session. A graphical user interface (GUI), a telephony user interface (TUI), or a voice user interface (VUI) may be used. For example, a user may utilize an interactive voice response (IVR) system associated with the PTT server, wherein the user may press a special key code, e.g., “#9”, in order to invoke a menu that allows the user to select one of a number of different floor control algorithms or templates to be applied to the current PTT session. In the case where the user is communicating via an IP phone, a special “floor control template” softkey button may display a selection menu and instantiate one or more softkey buttons allowing the user to make his selection from the menu listing. An exemplary user interface in accordance with this later embodiment is described in more detail below in connection with
In yet another embodiment, a user/moderator can use a web-based or native graphical user interface (GUI) running on a personal computer (PC) to selectively change the floor control template applied to the current PTT session. The GUI may be generated by software (i.e., code) running the user's PC. In other cases, the GUI may comprise a collaborative web-based application that is accessed by the browser software running on the user's PC. In other instances, the GUI may comprise a downloaded application, or other forms of computer-executable code that may be loaded or accessed by a user's PC.
By way of example, the GUI may list the entire set of available templates, optionally including a detailed text description of the operational features offered by each template and situational examples where application of the template is most useful. When the user selects a particular floor control template for the session, the GUI outputs a signal via an external interface of the PC to the PTT server that causes the server to immediately change the floor control algorithm is use. In other words, in response to the selection of the user/moderator, the PTT server changes the way it arbitrates requests from users to talk and/or the conditions associated with the talk bursts of each participant. PTT.
Practitioners will appreciate that the present invention is not limited to any specific types of floor control algorithms or to any particular set of templates. In other words, the various types of algorithms used to control the PTT floor described below is not intended to be exclusive or exhaustive of the different types of control algorithms that may be employed. Rather, the framework and overlaying mechanism for selecting a particular template is largely independent of the particular floor control templates used to populate the list from which the user makes his selection.
In accordance with one embodiment of the present invention, when a new floor control template has been selected and applied to the current PTT session, the PTT server may notify each of the participants of the change via a brief audio tone (e.g., two short “beep” tones) or a pre-recorded message sent to their communication device. In the latter case, for example, the server may play a message (e.g., “Priority-based floor control is now in use” or “Buffered talk bursts are now in use”) that provides adequate notification of the change in floor control to all persons participating in the PTT session. Depending on the capabilities of the particular endpoint devices being used, various participants may also be notified via other media channels (e.g., text messaging, or some combination of text and audio messaging).
It is appreciated that the media path for the session participants may include audio (voice) transmissions across a variety of different networks (e.g., Internet, intranet, PSTN, radio or microwave frequency communication networks, etc.), different protocols (e.g., IP, Asynchronous Transfer Mode (ATM), Point-to-Point Protocol (PPP)), with connections that span across multiple services, systems, and devices (e.g., handsets, cellphones, IP phones, softphones, emergency response communication systems, etc.). Alternative embodiments of the present invention may be implemented in PBX, telephony, telephone, and other telecommunications systems.
A number of different floor control algorithms or templates may be designed for use in accordance with the present invention. For example, in a “Priority-based” floor control template different subscribers or participants are assigned to different weights or priority values. Participants having higher weights assigned to the name, i.e., a higher priority, therefore have a better chance to capturing the floor in an arbitration contest with another participant having a lower priority weight. By way of example, in an emergency response or natural disaster situation, a Police Chief for Fire Chief may be granted the highest priority such that he will gain access to the floor every time he wants to communicate instructions to his subordinates via the PTT group session.
Another template that may be used in accordance with the present invention is a “Barge-In” floor control algorithm. Here, the idea is to grant a specially designated person(s) permission to barge-in and capture the floor from someone else anytime they want or need to speak to the group. Typically, 911 operators, command center operators/dispatchers, and the like, are persons that might appropriately be conferred with barge-in privileges. Once the barge-in floor control template is applied—either as a general policy or as an overlapping policy on top of another floor control algorithm—any participant that has been granted barge-in privileges is free to take over the floor from anyone who already has the floor and who may be in the middle of speaking.
A “Groups-based” relative priority floor control template can be used where there are different groups of people participating. Each group can be assigned different priority levels. Groups can also be divided into sub-groups, with each of the subgroups being assigned sub-priorities. For example, as among different groups such as fire-fighters policemen, paramedics, and emergency management administrative personnel, it may be desirable to give the highest priority to the people in the field closest to the unfolding emergency situation. Thus, for example, in certain emergency or disaster scenarios it may be desirable to define the fire-fighter group as having a higher priority relative to other groups.
Yet another template that may be used in accordance with the present invention is a “Distributed” floor control template or algorithm.
In the architecture of
Persons of skill in the arts will appreciate that the distributed floor control template provides scalability and speed for large PTT groups. It also provides significant savings in bandwidth, since most of the arbitration is performed locally, rather than at central PTT server 30.
In a specific implementation, a GUI/TUI may be defined to enable different floor control templates for different groups. In other words, instead of applying a floor control template on a per session basis, the template can be applied on a per group basis, with the algorithm controlling a particular group being independent from that utilized to manage/control floor behavior in another group.
For instance, each group can be access a floor control GUI from a secure web page so that templates may be applied to that group (associated server). Alternately, a TUI can be defined to apply the different templates. For example, the TUI may connect to an interactive voice response (IVR) system server to provide various configuration parameters for changing the floor behavior. The user may be prompted by the IVR with a menu listing of different template options and respond accordingly (e.g., “Press or say ‘1’ to select the priority-based, template; press or say ‘2’ to select the barge-in template”, and so on.). In cases where intelligent endpoint devices are used, the template can be managed directly from the endpoint device via a GUI rather than from a TUI.
Another template that can be selected and applied in accordance with the present invention is the “Buffered Talk Burst” floor control template, which basically allows an open floor. And that is, anyone is free to speak at any time. All requests are time-stamped, buffered and played out in the order that they were generated.
Still another template that can be selected and applied in accordance with the present invention is the “Round Robin Talk Burst” allocation template. In this algorithm, the floor is granted to each participant for a predetermined time burst (e.g., 5-10 seconds) in a round-robin fashion. This is typically useful for polling or introduction type situations.
A “Variable-sized Talk Burst” floor control template can be selected by a user for application in situations where it is necessary or desired to assign different individuals with different talk burst times. For instance, at times it may be important to assign a substantially longer talk burst time to a particular individual relative to other participants or subscribers to the PTT group session. For example, a person who possesses certain expert knowledge in a particular area or subject matter may be assigned a substantially longer talk burst time (e.g., 30 seconds) relative to others (e.g., 5 seconds) in order to explain something of significance to the group when he is called upon to speak or offer his expert knowledge.
Yet another example of a floor control template that may be selected by a user and applied to a PTT group session in accordance with one embodiment of the present invention is a “Weighted-Fair Queue” template. In this algorithm, floor requests that lose out (i.e., requests that are denied as part of the arbitration process, thereby resulting in the participant being unable to speak) are placed in a weighted-fair queue based on the relative priority of the losing participant (or some other weight) of each request. When the floor once again becomes available, a floor grant indication can be sent to the participant who is currently occupying the top (i.e., highest priority) position in the queue.
Note that in the embodiment of
It should be further understood that, in certain embodiments, selection of the particular floor control template to be applied to the PTT server may be automated, based on policy rules, particular system configurations, or other considerations. For example, the system may be configured such that for a PTT session initiated by a person associated with a certain group (e.g., fire-fighters), a priority-based template is initially applied by default. Later, if during the session, persons from other groups join in and participate in the session, the system may automatically change the template to a “Groups-based” floor control template, or some other control algorithm. If a Fire Chief or Police Chief participates in the session, a “Barge-in” template may be overlaid onto the existing floor control algorithm. In other words, changing of the templates may be automated in accordance with the changing dynamics and conditions of the PTT session as monitored and determined by the PTT server. An optional override privilege may be granted to certain users or to the session moderator/administrator to override the automatic template selection and/or disable the automatic template selection mechanism.
Note that in the example of
It should be understood that once a particular floor control algorithm or template has been selected, the user/moderator/administrator may change his selection as the conditions of the session change. For example, initially the person moderating a PTT session may select a “Round Robin Talk Burst” template that allows each participant to introduce himself to the other participants in attendance. Afterward, the “Buffered Talk Burst” floor control template may be selected, where any participant is free to request the floor and speak at any time. Later, if the dialogue deteriorates, e.g., due to a large number of participants trying to speak at once or if the discussions become unproductive, the moderator might appropriately select a “Priority-Based” or “Variable-Sized Talk Burst” floor control template. In other words, the user interface of
It should be understood that elements of the present invention may also be provided as a computer program product which may include a machine-readable medium having stored thereon instructions which may be used to program a computer (e.g., a processor or other electronic device) to perform a sequence of operations. Alternatively, the operations may be performed by a combination of hardware and software. The machine-readable medium may include, but is not limited to, floppy diskettes, optical disks, CD-ROMs, and magneto-optical disks, ROMs, RAMs, EPROMs, EEPROMs, magnet or optical cards, propagation media or other type of media/machine-readable medium suitable for storing electronic instructions. For example, elements of the present invention may be downloaded as a computer program product, wherein the program may be transferred from a remote computer or telephonic device to a requesting process by way of data signals embodied in a carrier wave or other propagation medium via a communication link (e.g., a modem or network connection).
Additionally, although the present invention has been described in conjunction with specific embodiments, numerous modifications and alterations are well within the scope of the present invention. Accordingly, the specification and drawings are to be regarded in an illustrative rather than a restrictive sense.
