Patent Application
20070078967
The present invention relates, in general, to a notification system for a guard tour system and, more particularly, to a guard tour event notification system that automatically notifies a specific person or group of persons as soon as possible when a designated event or combination of events related to a guard tour occurs.
Various automated systems exist to track and assist security officers in the performance of their duties. These systems typically gather time stamped data as to the identification of the officer, the physical location of the officer, and the incidents that occur during a guard tour. This information or data is utilized by the automated systems to determine whether the officer performed assigned duties at the proper time and/or in the proper sequence, and to document incidents encountered by the officer during the performance of his assigned duties. All of this information is then used to create reports that can be printed or viewed on demand. These reports are typically printed and later analyzed for various purposes by management, supervisors and others.
To gather the information or data, an officer usually reads a device, such as a bar code, touch button, or magnetic strip, or RFID tag. At least one of these devices identifies the officer; other devices are physically located at checkpoints the officer is required to visit during a guard tour; still other devices are carried by the officer and read to indicate various incidents or incident types encountered by the officer while on tour. When the officer reads any of these devices, the reader stores an identifier unique to the officer, the location, and/or the incident, along with a time stamp. Other methods can be utilized, such as methods that determine the officer's location and time without the use of physical checkpoints, and methods that use data that are physically entered by the officer instead of a physical device to indicate the officer's identity and incidents encountered by the officer during a guard tour. Regardless of the manner in which the system operates, all of the systems gather time stamped data that include the officer's identity, location, and incidents encountered by the officer during a guard tour.
A guard tour system user who typically works in a managerial or supervisory level configures the data that distinguish normal data from events. In most cases incidents are always events, but depending on the criteria used, time stamped officer and location data can also qualify as events. Parameters such as time windows (periods of time) during which a given location must be visited by the officer, time windows during which an officer must log in for work, or the fact that an officer has logged in for work, and the like, form the configurable criteria upon which events are based within the guard tour system.
It is often desirable or necessary for management, supervisors, and others to be alerted as soon as possible when specific events related to the guard tour are encountered. Examples of such events are the following:
In view of the foregoing, it has become desirable to develop a guard tour event notification system that automatically notifies a specific person or group of persons as soon as possible, regardless of their location, when a designated event or combination of events related to a guard tour occurs.
The present invention solves the problems associated with prior art guard tour notification systems, and other problems, by notifying a specific person or group of persons as soon as possible, regardless of their location, when a designated event or combination of events related to a guard tour occurs. To accomplish the foregoing, the present invention utilizes additional configurable notification parameters related to each defined event in the automated guard tour system. Each event is associated with a prioritized, user defined list of addressees to be notified if and when the event occurs. If the list is empty, no notifications will occur. Each addressee entry in the list contains or is associated with notification profiles that include the addressee names, the addressee contact type (such as telephone, fax, pager, e-mail, or the like), the notification address (such as telephone number, fax number, pager number, e-mail address, or the like), and the content of the message to be sent if and when the event occurs. The notification is first sent to the first addressee in the list; the notification is then sent to the second addressee in the list, and so on. If the end of the list is reached and there have been unsuccessful attempts to deliver notifications to addressees via devices that do not store messages, such as telephones, the process repeats until all notifications via such devices have been successfully delivered, or until the process is terminated automatically or manually. Automatic termination of the process can be based on elapsed time, the number contact attempts, the number of successful contacts, or other appropriate parameters. Manual termination of the process is password protected for use by managers or other authorized persons.
In other embodiments of the present invention, addressee notification profiles may include additional configurable parameters indicating the language in which the message will be delivered, the course of action to be taken if a message is not successfully delivered, whether an acknowledgement is required, the period of time to wait before trying again if message delivery is unsuccessful, and the number of times message delivery to a given addressee should be retried, or the like.
Successfully delivered notifications are those notifications that are acknowledged by the addressee. When notifications are sent via devices that do not store messages, such as telephones, acknowledgement by the addressee can occur immediately. To acknowledge the notification, the present invention can utilize voice recognition technology and request the addressee to speak, or alternatively, the addressee can be requested to enter a password via the telephone keypad.
When notifications are sent to devices that store messages such as voice mail, fax, e-mail and pagers, acknowledgement by the addressee can occur only after the addressee receives the message. Such notifications, in addition to the guard tour system event message, contain instructions for acknowledging the notification. For example, a voice mail notification could specify a telephone number to call for notification acknowledgement and/or an e-mail address to which an acknowledgement can be sent. Such methods can employ a password that must be supplied by the addressee when acknowledging the message. The present invention monitors at least one communication means, such as a telephone line and/or e-mail address for incoming notification acknowledgements, verifies the authenticity of the acknowledgement, and either limits or ceases ongoing notifications. It should be noted that all notifications and acknowledgements are logged for later reporting and other uses.
Notifications can be either active or retired. Active notifications are those whose receipt has not been acknowledged by all required recipients, and for which a configurable time period has not elapsed since the notification was sent. For example, if a notification is delivered by e-mail, the notification remains active until the addressee acknowledges receipt of the notification by means indicated in the notification e-mail. The present invention monitors active notifications, applies acknowledgements to the active notifications, and retires the active notifications when either all addressees have acknowledged the notification or when a configurable period of time has elapsed since the notification was sent. After the notification has been retired, the system issues a reply to any addressee attempting to acknowledge the notification.
In another embodiment of the present invention, the system incorporates a configurable parameter that “tells” the system how many notifications of the event must have their receipt acknowledged before ceasing further notifications and retiring the notifications. The number of notifications is a number between one and the number of addressees in the list to be notified of this event. In this manner it is possible to retire the notification as soon as anyone on the list has received it.
In a further embodiment, a configurable parameter determines whether notification is required or optional for each addressee. Notifications are not sent to addressees that are designated as being optional if any other addressee in the list has previously acknowledged receipt of the same notification. Notifications are not retired until every addressee designated as required has acknowledged receipt of the notification, or the configurable time period has elapsed since the notification was sent.
In still another embodiment, all addressees are notified simultaneously, rather than in priority order, by means indicated in the addressee's notification profile.
In a still further embodiment, after a successful notification acknowledgement, an addressee receiving a notification can forward the notification to other addressees that are not necessarily on the contact list by using voice commands, telephone keypad commands, or e-mail, depending on the method of delivery.
Referring now to the Figures where the illustrations are for the purpose of describing the preferred embodiment of the present invention and are not intended to limit the invention described herein,
Referring now to
Referring again to
If, in block 32, the first addressee, who is the only addressee, had previously been sent a notification of the event by a device that stores messages for later retrieval by the addressee, such as voice mail, e-mail, or fax, and if the first addressee has not acknowledged receipt of the message, a determination is then made in block 28 as to whether a message has been sent to the first addressee via a device that stores messages for later retrieval by the addressee, such as voice mail, e-mail, or fax. Since a message has been sent to the first addressee via a device that stores messages for later retrieval by the addressee, such as voice mail, e-mail or fax, a determination is made in block 34 as to whether the first addressee is the only addressee, and thus the last addressee, in the list of addressees to be notified of the event. Since the first addressee is the only addressee, and thus the last addressee, to be notified of the event, the logic proceeds to block 36 where the addressee number is again set to 1 and the first time flag is again set to FALSE. Verification is then made in block 38 as to whether all addressees have acknowledged receipt of notification of the event. Since the first addressee, who is the only addressee, has not acknowledged receipt of notification of the event, a check is made in block 40 as to whether the predetermined duration of time during which the system 10 will attempt to notify addressees in the list of addressees to be notified of the event has expired, or whether a manual termination of the notification process has been requested. If the predetermined duration of time during which the system 10 will attempt to notify addressees in the list of addressees has not expired and a manual termination of the notification process has not been requested, the logic will continue until the first addressee acknowledges receipt of notification of the event or until the predetermined duration of time during which the system 10 will attempt to notify the addressees in the list has expired or a manual termination of the notification process has been requested, at which time the logic will end, as shown in block 16.
If, in block 32, the first addressee, who is the only addressee, had previously been sent a notification of the event by a real-time two-way communication device, such as a telephone or a two-way radio, and if the first addressee has not provided a valid acknowledgment of being notified of the event, a determination is made in block 28 as to whether a message has been sent to the first addressee via a device that stores messages for later retrieval by the addressee, such as voice mail, e-mail, or fax. Since a message has not been sent to the first addressee via a device that stores messages for later retrieval by the addressee, such as voice mail, e-mail, or fax, a determination is made in block 30 as to whether the first time flag is set to TRUE or whether the minimum time between notification attempts has expired. If the minimum time between notification attempts has not expired, a determination is then made in block 34 as to whether the first addressee is the only addressee, and thus the last addressee, in the list of addressees to be notified of the event. Since the first addressee is the only addressee, and thus the last addressee, to be notified of the event, the logic proceeds to block 36 where the addressee number is again set to 1 and the first time flag is set to FALSE. Verification is then made in block 38 as to whether all addressees have acknowledged receipt of notification of the event. Since the first addressee, who is the only addressee, has not acknowledged receipt of notification of the event, a check is made in block 40 as to whether the predetermined duration of time of time during which the system 10 will attempt to notify addressees in the list of addressees to be notified of the event has expired, or whether a manual termination of the notification process has not been requested. If the predetermined duration of time during which the system 10 will attempt to notify addressees in the list of addressees has not expired and a manual termination of the notification process has not been requested, the logic will continue until the first addressee acknowledges receipt of notification of the event or until the predetermined duration of time during which the system 10 will attempt to notify addressees in the list has expired or a manual termination of the notification process has been requested, at which time the program will end, as shown in block 16.
If, in block 32, the first addressee, who is the only addressee, had previously been sent a notification of the event by a real-time two-way communication device, such as a telephone or a two-way radio, and if the first addressee has not provided a valid acknowledgement of receipt of being notified of the event, a determination is made in block 28 as to whether a message has been sent to the first addressee via a device that stores messages for later retrieval by the addressee, such as voice mail, e-mail, or fax. Since a message has not been sent to the first addressee via a device that stores messages for later retrieval by the addressee, such as voice mail, e-mail, or fax, a determination is made in block 30 as to whether the minimum time between notification attempts has expired. If the minimum time between notification attempts has expired, another attempt to notify the first addressee is made in block 32, according to the logic shown in
If it is determined in block 34 that the first addressee is not the last addressee in the list of addressees to be notified of the event, the number of the addressee is incremented by 1 in block 42 and a check is made in block 40 as to whether the predetermined duration of time during which the system 10 will attempt to notify addressees in the list of addressees to be notified of the event has expired. Since the predetermined duration of time during which the system 10 will attempt to notify addressees has not expired, a check is then made in block 24 as to whether the first time indicator is set to TRUE. Since the first time indicator is set to TRUE, the logic then proceeds to notify the second addressee in the list of addressees to be notified of the event in the same manner as previously described for notifying the first addressee in the list. The foregoing process repeats incrementally and sequentially for each addressee on the list to be notified of the event until a valid acknowledgement of notification of the event has been received from all addressees or the predetermined duration of time during which the system 10 will attempt to notify addressees in the list of addressees has expired or a manual termination of the notification process has been requested.
It should be noted that all or part of the communication between the notification system of the present invention and addressees can be handled by intermediate computers, such as those connected to the Internet using technologies like VoiceXML.
It should be further noted that even though the previous discussion has been directed to a notification system for a guard tour system, its application is not limited to such a guard tour system and can be applied to any type of system where a person inspects or visits locations on a periodic basis and transmits his or her findings when an exceptional condition has occurred at a particular location. In essence, this notification system of the present invention can be utilized for any type of periodic inspection procedures of one or more locations.
Certain modifications and improvements will occur to those skilled in the art upon reading the foregoing. It is understood that all such modifications and improvements have been deleted herein for the sake of conciseness and readability, but are properly within the scope of the following claims.
