Patent Application
20080065520
It is well known that there are enterprises that provide information collection, aggregation and normalization services for subscribers. One such enterprise is Yodlee.com, a California corporation to whom the inventors either have assigned, or have an obligation to assign the present invention.
One of the services provided by facility 101 in this example is periodic access of customer 102's account balance, pending transactions, and the like for the customer's checking account at bank 103, which may be aggregated with other information from other information sources, such as accounts kept in other banks, and may be normalized and provided periodically to customer 102 as a summarized report. In some cases facility 101 may provide integrated bill paying services for customer 102, but in the present example the customer manages the bill paying functions with bank 103 entirely separately. Block 105 in
In a typical implementation customer 102 logs in to facility 101, typically at a network server using one ID, such as a unique user name and password pair, and has previously provided, in a set up operation, log-in ID information to enterprise 101 for individual ones of information sources 103-n, at which customer 102 is also a customer. The customer therefore has only one user-name password pair to remember. Facility 101 therefore has access to the customer's account or accounts at the bank.
In the information collection, aggregation, normalization and reporting functions of facility 101 of
In one example of the present invention customer 1 may be in the process of closing his checking account at bank #1 (203), and opening a new account at bank #2 (204). Banks #1 and #2 are banks that are also information sources familiar to service facility 201, so facility 201 has stored information regarding the processes and formats for bill paying services at each bank. The example of banks and bill pay services is a good example wherein the invention may be practiced. However, the invention may be practiced with other types of service providers and services without departing from the spirit and scope of the present invention.
Initiated by a request from Customer 1, or in some cases by information in a customer profile for Customer 1, which may provide for an automatic service, perhaps triggered by a indication of an account being exchanged from one bank to another, facility 201 through functionality 202 accesses the information for customer 1 in bank #1's bill pay service, such as all of the historical contact information for payees, all scheduled payments at the time of the exchange of accounts, and the like, and processes the information to be compatible with the bill paying services of bank #2, and then enters all of the reformatted information in the data repositories of bank #2, thereby avoiding the tedious process for the customer of re-entering all of the information at bank #2 to set up a new bill payment service.
The example described above is but one example of the present invention, which is not limited to exchanging accounts between banks, and reformatting and exchanging bill-paying service information in the exchange process. The same functionality may be applicable to, for example, securities firms providing services over the Internet for customers, who may also be customers of facility 101/201. A customer exchanging an account from one firm to another, rather than setting up buy and sell orders and other instructions, for a new firm, may have that information reprocessed and entered to the new firm for the customer, in the procedure and format required by the new firm. The invention in other embodiments may be applicable to savings and loan company transfers and exchanges, mortgage exchanges and refinances, and in general to any situation where a customer of the facility 101/201 is also a customer of other enterprises known to facility 101/201, and the enterprise the customer may be leaving provides any sort of service which is pre-configured to provide future action.
At step 302, the customer notifies the host exchange service at the information aggregation facility of the move from the original service provider to a new service provider. In one embodiment, the information aggregation and summarization facility providing host exchange services may indirectly discover the planned switch from bank 1 to bank 2. Such a discovery might be made through the course of the normal business of aggregating and summarizing information for that customer. At step 303, the customer opens a new account at the new service provider (bank) in this example.
The scope of services the customer engaged in with the first bank may be minimally the maintenance of at least one debit account like a checking account. Additionally, other services might be involved in the switch like bill pay services the bank provided to the customer, among other investment and/or financial services. In one embodiment and logically speaking, the customer may have a design for continuing the same types of value added services like bill payment services at the new bank presuming those services are offered at the new bank.
Typically, when the customer opens the new account, the host exchange service provider is notified (302) and the customer might supply password information to the host exchange service and an account number if required. It is noted herein the information aggregation and summary service provider is the same provider of host exchange services, at least in this example. In one embodiment, the new banking service provider is already known to the host exchange system, albeit not directly through the particular customer providing notification of the new account, but through other customers that regularly bank there and are also customers of the information aggregation and summary service where the new bank is registered to that service. Therefore, the host exchange system already has information gathered about the bank, its services, the format used by the bank in billing and in other transactions, and the web structure or architecture used by the bank to provide it's network services. In one embodiment, if the new bank service is not already known to the host exchange service provider, the necessary information may be gathered by the service partly through customer-provided information and partly through other data mining capabilities including screen scraping.
In this embodiment, it is assumed that the new banking service provider is well known to the host exchange service provider. At step 304, the host exchange service provider begins collecting and aggregating data necessary to bring about a seamless transfer of services from the first bank to the second bank on behalf of the customer. A service exchange might be an exchange of one or more similar account services like a savings and checking account. In this example, the process deals with a more complicated bill payment service, but may also include set-up of certain new other services as well.
In step 304, the host may obtain all of the customer information data related to the old service account that will be closed at the old bank like full name, billing address, account transaction history, bill pay payee information, bill pay schedule information, and any information related to pending fees, pending transactions, and other current bank service information. The information retrieved may include payment schedules for each payee whether recurring payments or one-time payments.
The host exchange service provider already has information pertinent to the banks service procedures, electronic remittance forms, payer and payee forms, log-in procedures, activation procedures and navigation paths required to access services.
At step 305, it is determined if the customer will use the exchange service to set up a similar service or services with the new bank that the customer has in place at the old bank. At step 305, if no then at step 306, the host exchange service may add a new account for the customer that is added based on information the customer provided. At step 307, the process may end if the customer does not plan to migrate any services.
In a preferred embodiment of the invention, the host exchange service is able to set up a new service such as a bill pay service at the customer's new bank by leveraging data from the old service at the previous bank. In a preferred embodiment, the service also mitigates the transition so that current bill payment cycles are not interrupted.
Referring now back to
At step 310, the host sets up the service and performs any interim tasks required to establish the new service including registering all of the payees and establishing the amounts and payment dates for the customer's current bills. The new bill payment service is tied to the customer's new checking account or other account that can be electronically debited to fulfill the bill pay obligations of the customer. In this regard, the host may also have the ability to mitigate the transition of services between banks from a scheduling perspective. For example, the customer may have bills that become due during the transition between service providers. Other bills may not come due until well after the new service is activated. Therefore, the host may represent (emulate) the customer at both services automatically performing tasks that enable a smooth transition between service providers.
The host may specify that certain payments be left for the old account leaving the necessary funds in the old account. The payments that will not be interrupted by the transition between accounts may be made from the customer's new banking account.
At step 311, the host may notify the customer that the new bill payment services are set-up and ready to use. In one embodiment, there may be some activation required before the bank begins the actual service. In one embodiment, the customer may confirm the new service. In another embodiment, the host may perform the activation emulating the customer. The host exchange service of the present invention may enable a customer switching bill payment services from one bank to another to greatly reduce or eliminate the tasks of manually logging on and configuring the service. The host exchange service is able to convert data formats and form protocols from the old formats and forms used at the old service to the formats and forms used at the new service. After the new service is established and running, the old service data, navigation templates, etc, can be purged from the customer's account at the host.
As described further above, the host exchange application is able to convert data formats and form protocols used by the old service into data formats and form protocols required by the new service. In some embodiments where the customer is required to perform a visual authentication such as, for example typing a series of characters viewed in a security graphic, the host exchange may notify the customer of the requirement and may enable the customer to perform the authentication by proxy.
One with skill in the art of information collection aggregation and summary services will appreciate that the method of establishing the new service or services for the customer may very somewhat dependant on generic service requirements at each institution. Likewise, the actual involvement require of the customer in establishing and activating the new service may also very somewhat without departing from the spirit and scope of the present invention.
Layer 401 includes an automated login module that may be used in conjunction with a navigation template or may be built into a navigation template in order to login to a service site or web page emulating the customer. In this example, application 401 includes a remote machine access module 407 adapted to enable the service to access certain information by permission of the customer and/or the institution in one embodiment. In other embodiments, a remote access module is not required where the information is accessible by password information known to the service.
Layer 408 includes an information collector and aggregator module 408 adapted to collect information from service providers including but not limited to data formats used, electronic form and registration orders and protocols. Information collector and aggregator 408 may also collect navigation path information, payee forms information (bill payment services), and other more generic information that the host needs to operate successfully at the service provider sites patronized by the customers.
Layer 402 is adapted to process data internally and to produce executable instances of navigation and task performance modules that are used to perform tasks for the customer. Layer 402 includes a customer information processor 409 adapted in this embodiment to process data related to the customer's old service that is being closed, including processing of other customer data as required like account history, bill payment transaction history including transaction amounts, transaction dates, and payee data.
Layer 402 may include a navigation template builder 410 that is adapted to build navigation templates for navigating to customer services and for performing tasks at those sites supporting those services. In one embodiment, navigation templates are built from scratch in the case that a provider is new to the host exchange service. In other cases, the basic templates may already exist for navigation and task performance whereby the customer information applied to those templates is the only variable.
Layer 403 is adapted to interface with the data stores of the host including those data stores that hold any information about the customer and any services the customer may currently have registered with the host such as may be the case with other data aggregation and summary services. Layer 403 includes an account update module 411 adapted to update customer account information with any new data that becomes available.
Layer 412 may also include a customer interaction history aggregator 412 that is adapted to aggregate specific customer interaction histories known to the host or that have become available to the host via login to a service provider registered with the host as a customer service provider of a customer. For example, payees of a bill payment service may maintain payment histories of payments made to them over time by the customer. Such histories may be included in information collected by the host exchange service relative to a first service provider's bill payment service. Layers 401, 402, and 403 work in integrated fashion to bring about successful transition of a service type form one service provider to another for a customer that has authorized and desires the transition.
As described further above, it is possible that the customer has not notified the host exchange service of the invention that the customer is about to change service providers. In such as case, the host exchange service may “discover” that a customer may be making a service provider change through normal services performed for the customer related to the first service provider already registered with the data aggregation and summary services. For example, a transaction history for a customer checking account at the original service provider may indicate a transaction related to closing out an account and/or opening a new account at a new service provider. The host exchange may be aware that the customer uses bill payment services provided by the first service provider and that a similar service is available at the second service provider the customer is switching to.
Whether the customer has made a decision to continue bill payment services at the new provider may not be known, however, in one embodiment, the host exchange service may pre-aggregate much of the required data to transition services and then build an interactive module that contains an offer to transition between the similar services. The module can be presented within the customer's personalized information summary page, perhaps in the financial information section of the customer's personalized summary page. A generic message or pitch might be presented such as “If you are switching services, let us help”. “Click here to learn more.”
The new service provider may already be well known to the host through other customers that have registered the service with the host, or through tangential data aggregation and summary services performed by the host entity relative to the new provider. For example, both Bank of America and Wells Fargo Bank may be well known to the host exchange service. Therefore a customer switching from one to the other, where the other is the new provider, really does not have to provide much information at all that the host exchange cannot retrieve from its own data stores.
There may be more or fewer modules provided within application 400 without departing from the spirit and scope of the present invention. In one embodiment, the host exchange services are part of a larger package of services offered by a data aggregator and data summary presenter. Instances of data collector, data aggregator, and file, form, and data format converters may be available to the host exchange application but may not be an integrated piece of the application. Application 400 generally handles the transitions from one account to another and ensures all of the correct data from the first service account is seamlessly transferred to the new account.
One with skill in the art will recognize that the methods and apparatus of the present invention are not limited to bill payment services per say, but may apply to many other service types. Services that are provided more or less in a similar way by different service providers are good examples of services that the host exchange system can mitigate transition of for a customer. For example, Internet service providers offering network access services to customers represent the type of service providers subject to moderate or even frequent customer transition. Mobile telephone service providers also see a high rate of customer transition.
In different applications, the host exchange service can be used to transition banking account or investment account services, email account services, bill payment services, and other services that can be established accessed over the network.
It will be apparent to a person with skill in the art that many alterations may be made in the descriptions of embodiments above within the spirit and scope of the present invention. Software, for example, may be implemented in many different ways to accomplish essentially the same functionality. Therefore the invention is limited only by the scope of the claims that follow:
The present invention claims priority to a U.S. provisional patent application Ser. No. 60/843,450 entitled HOST EXCHANGE IN BILL PAYING SERVICES, filed on Sep. 7, 2006, disclosure of which is included herein at least by reference.
| Number | Date | Country | |
|---|---|---|---|
| 60843450 | Sep 2006 | US |
