Patent Grant
10332050
Many organizations attempt to staff their customer service locations based on projected needs of their customers. Often, however, an organization's staffing is not optimally aligned with the needs of its customers. For example, an organization may fail to recognize that a subset of its customers having particular needs routinely visits a particular location on a particular day of the week, a particular time of the day, or the like, and may thus fail to allocate personnel that could address these needs to the particular location, on the particular day of the week, the particular time of the day, or the like. Accordingly, a need exists for identifying personnel-staffing adjustments based on indoor positioning system detection of physical customer presence.
The following presents a simplified summary in order to provide a basic understanding of some aspects of the disclosure. This summary is not an extensive overview of the disclosure. It is intended neither to identify key or critical elements of the disclosure nor to delineate the scope of the disclosure. The following summary merely presents some concepts of the disclosure in a simplified form as a prelude to the description below.
In accordance with one or more embodiments, a computing platform may receive, over a period of time comprising a plurality of days, a plurality of messages comprising data indicating physical presence of a plurality of customers of a financial institution at a physical banking center location of the financial institution from an indoor positioning system located at the physical banking center location of the financial institution. The computing platform may identify one or more attributes of at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution. The computing platform may identify one or more adjustments to a personnel-staffing schedule for the physical banking center location of the financial institution based on at least a portion of the data indicating the physical presence of the plurality of customers of the financial institution at the physical banking center location of the financial institution and the one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution.
In some embodiments, the computing platform may generate a message indicating the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution. In such embodiments, the computing platform may identify a computing device located at the physical banking center location of the financial institution, and may communicate the message indicating the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution to the computing device located at the physical banking center location of the financial institution.
In some embodiments, at least one day subsequent to identifying the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution, the computing platform may receive one or more messages comprising data indicating physical presence of one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution from the indoor positioning system located at the physical banking center location of the financial institution. In such embodiments, responsive to receiving the one or more messages comprising the data indicating the physical presence of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution, the computing platform may generate a message indicating the physical presence of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution, identify at least one computing device located at the physical banking center location of the financial institution, and communicate the message indicating the physical presence of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution to the at least one computing device located at the physical banking center location of the financial institution.
In some embodiments, identifying the at least one computing device located at the physical banking center location of the financial institution may including identifying one or more personal computing devices presently in possession of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution based on at least one of the one or more messages comprising the data indicating physical presence of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution. In such embodiments, communicating the message indicating the physical presence of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may include communicating the message indicating the physical presence of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution to the one or more personal computing devices presently in possession of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution.
In some embodiments, the computing platform may identify an associate of the financial institution who is located at the physical banking center location of the financial institution to assist the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution based at least in part on the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution. In such embodiments, identifying the at least one computing device located at the physical banking center location of the financial institution may include identifying one or more personal computing devices presently in possession of the associate of the financial institution who is located at the physical banking center location of the financial institution, and communicating the message indicating the physical presence of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may include communicating the message indicating the physical presence of the one or more customers of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution to the one or more personal computing devices presently in possession of the associate of the financial institution who is located at the physical banking center location of the financial institution.
In some embodiments, the computing platform may receive one or more messages comprising data indicating physical presence of one or more associates of the financial institution at the physical banking center location of the financial institution from the indoor positioning system located at the physical banking center location of the financial institution. In such embodiments, identifying the one or more personal computing devices presently in possession of the associate of the financial institution who is located at the physical banking center location of the financial institution may include identifying the one or more personal computing devices presently in possession of the associate of the financial institution who is located at the physical banking center location of the financial institution based on at least one of the one or more messages comprising data indicating physical presence of one or more associates of the financial institution at the physical banking center location of the financial institution.
In some embodiments, responsive to receiving the plurality of messages comprising the data indicating the physical presence of the plurality of customers of the financial institution at the physical banking center location of the financial institution, the computing platform may generate a request for profile data for each of the plurality of customers of the financial institution at the physical banking center location of the financial institution. The computing platform may communicate the request for the profile data for each of the plurality of customers of the financial institution at the physical banking center location of the financial institution to a customer management system of the financial institution, and may receive customer profile data for each of the plurality of customers of the financial institution at the physical banking center location of the financial institution from the customer management system of the financial institution. In such embodiments, identifying the one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may include identifying the one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution based on the customer profile data for each of the plurality of customers of the financial institution at the physical banking center location of the financial institution.
In some embodiments, the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may comprise high-wealth customers of the financial institution. In such embodiments, identifying the one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may include identifying one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution indicating that the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution comprise high-wealth customers of the financial institution, and identifying the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution may include identifying an adjustment to the personnel-staffing schedule for the physical banking center location of the financial institution that schedules a wealth-management associate of the financial institution to be at the physical banking center location of the financial institution.
In some embodiments, the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may comprise customers of the financial institution that are nearing retirement age. In such embodiments, identifying the one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may include identifying one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution indicating that the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution are nearing retirement age, and identifying the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution may include identifying an adjustment to the personnel-staffing schedule for the physical banking center location of the financial institution that schedules a retirement-planning associate of the financial institution to be at the physical banking center location of the financial institution.
In some embodiments, the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may comprise customers of the financial institution that could benefit from debt-management counseling. In such embodiments, identifying the one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may include identifying one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution indicating that the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution could benefit from debt-management counseling, and identifying the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution may include identifying an adjustment to the personnel-staffing schedule for the physical banking center location of the financial institution that schedules a debt-management associate of the financial institution to be at the physical banking center location of the financial institution.
In some embodiments, the computing platform may determine a plurality of dates and times based on the plurality of messages comprising the data indicating the physical presence of the plurality of customers of the financial institution at the physical banking center location of the financial institution. Each date and time of the plurality of dates and times may correspond to physical presence of a customer of the plurality of customers of the financial institution at the physical banking center location of the financial institution. The computing platform may identify a set of dates and times corresponding to physical presence of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution from amongst the plurality of dates and times. In such embodiments, identifying the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution may include identifying one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution that adjust the personnel-staffing schedule for the physical banking center location of the financial institution for at least one date or time corresponding to a date or time from amongst the set of dates and times corresponding to physical presence of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution based on the set of dates and times corresponding to physical presence of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution.
In some embodiments, the indoor positioning system may include a plurality of personal computing devices presently in possession of the customers of the financial institution at the physical banking center location of the financial institution, and at least one location beacon that is located at the physical banking center location of the financial institution and configured to emit a signal comprising an identifier associated with the physical banking center location. In such embodiments, receiving the plurality of messages comprising data indicating the physical presence of the customers of the financial institution at the physical banking center location of the financial institution may include receiving data comprising the identifier associated with the physical banking center location from the plurality of personal computing devices.
In some embodiments, the indoor positioning system may include a location beacon that is located at a first location of the physical banking center location of the financial institution and configured to emit a signal comprising an identifier associated with the first location of the physical banking center location of the financial institution, and a location beacon that is located at a second location of the physical banking center location of the financial institution and configured to emit a signal comprising an identifier associated with the second location of the physical banking center location of the financial institution. In such embodiments, receiving the plurality of messages comprising data indicating physical presence of the customers of the financial institution at the physical banking center location of the financial institution may include receiving messages comprising data indicating physical presence of a portion of the customers of the financial institution at the first location of the physical banking center location of the financial institution, and receiving messages comprising data indicating physical presence of a portion of the customers of the financial institution at the second location of the physical banking center location of the financial institution.
In some embodiments, identifying the one or more attributes of the at least a portion of the plurality of customers of the financial institution at the physical banking center location of the financial institution may include identifying one or more attributes of the portion of the customers of the financial institution at the first location of the physical banking center location of the financial institution, and one or more attributes of the portion of the customers of the financial institution at the second location of the physical banking center location of the financial institution. In such embodiments, identifying the one or more adjustments to the personnel-staffing schedule for the physical banking center location of the financial institution may include identifying one or more adjustments to a personnel-staffing schedule for the first location of the physical banking center location of the financial institution, and one or more adjustments to a personnel-staffing schedule for the second location of the physical banking center location of the financial institution.
Other details and features will be described in the sections that follow.
The present disclosure is pointed out with particularity in the appended claims. Features of the disclosure will become more apparent upon a review of this disclosure in its entirety, including the drawing figures provided herewith.
Some features herein are illustrated by way of example, and not by way of limitation, in the figures of the accompanying drawings, in which like reference numerals refer to similar elements, and wherein:
In the following description of various illustrative embodiments, reference is made to the accompanying drawings, which form a part hereof, and in which is shown, by way of illustration, various embodiments in which aspects of the disclosure may be practiced. It is to be understood that other embodiments may be utilized, and structural and functional modifications may be made, without departing from the scope of the present disclosure.
It is noted that various connections between elements are discussed in the following description. It is noted that these connections are general and, unless specified otherwise, may be direct or indirect, wired or wireless, and that the specification is not intended to be limiting in this respect.
Computing system environment 100 may include computing device 101 having processor 103 for controlling overall operation of computing device 101 and its associated components, including random-access memory (RAM) 105, read-only memory (ROM) 107, communications module 109, and memory 115. Computing device 101 may include a variety of computer readable media. Computer readable media may be any available media that may be accessed by computing device 101, may be non-transitory, and may include volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer-readable instructions, object code, data structures, program modules, or other data. Examples of computer readable media may include random access memory (RAM), read only memory (ROM), electronically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium that can be used to store the desired information and that can be accessed by computing device 101.
Although not required, various aspects described herein may be embodied as a method, a data processing system, or as a computer-readable medium storing computer-executable instructions. For example, a computer-readable medium storing instructions to cause a processor to perform steps of a method in accordance with aspects of the disclosed embodiments is contemplated. For example, aspects of the method steps disclosed herein may be executed on a processor on computing device 101. Such a processor may execute computer-executable instructions stored on a computer-readable medium.
Software may be stored within memory 115 and/or storage to provide instructions to processor 103 for enabling computing device 101 to perform various functions. For example, memory 115 may store software used by computing device 101, such as operating system 117, application programs 119, and associated database 121. Also, some or all of the computer executable instructions for computing device 101 may be embodied in hardware or firmware. Although not shown, RAM 105 may include one or more applications representing the application data stored in RAM 105 while computing device 101 is on and corresponding software applications (e.g., software tasks), are running on computing device 101.
Communications module 109 may include a microphone, keypad, touch screen, and/or stylus through which a user of computing device 101 may provide input, and may also include one or more of a speaker for providing audio output and a video display device for providing textual, audiovisual and/or graphical output. Computing system environment 100 may also include optical scanners (not shown). Exemplary usages include scanning and converting paper documents, e.g., correspondence, receipts, and the like, to digital files.
Computing device 101 may operate in a networked environment supporting connections to one or more remote computing devices, such as computing devices 141, 151, and 161. Computing devices 141, 151, and 161 may be personal computing devices or servers that include any or all of the elements described above relative to computing device 101. Computing device 161 may be a mobile device (e.g., smart phone) communicating over wireless carrier channel 171.
The network connections depicted in
The disclosure is operational with numerous other general purpose or special purpose computing system environments or configurations. Examples of well-known computing systems, environments, and/or configurations that may be suitable for use with the disclosed embodiments include, but are not limited to, personal computers (PCs), server computers, hand-held or laptop devices, smart phones, multiprocessor systems, microprocessor-based systems, set top boxes, programmable consumer electronics, network PCs, minicomputers, mainframe computers, distributed computing environments that include any of the above systems or devices, and the like.
Computer network 203 may be any suitable computer network including the Internet, an intranet, a wide-area network (WAN), a local-area network (LAN), a wireless network, a digital subscriber line (DSL) network, a frame relay network, an asynchronous transfer mode (ATM) network, a virtual private network (VPN), or any combination of any of the same. Communications links 202 and 205 may be any communications links suitable for communicating between workstations 201 and server 204, such as network links, dial-up links, wireless links, hard-wired links, as well as network types developed in the future, and the like.
Indoor positioning system(s) 304 may include one or more location beacons configured to emit or broadcast a signal (e.g., a Bluetooth Low Energy signal, a Bluetooth Smart signal, a low-power radio signal, or the like) comprising an identifier associated with its physical location (e.g., a physical banking center location of the financial institution and/or a location within the physical banking center location of the financial institution). For example, indoor positioning system(s) 304 may include location beacon 308 and location beacon 310. Location beacon 308 may be configured to emit a signal comprising an identifier associated with its physical location (e.g., Location “A”), for example, an identifier associated with the physical banking center location of the financial institution and/or a location within the physical banking center location of the financial institution (e.g., an area associated with one or more human tellers, an area associated with one or more automated teller machines, an area associated with one or more loan officers, an area associated with one or more financial planners, an area associated with one or more customer service professionals, an area associated with an indoor lobby, an area associated with an outdoor lobby, an area associated with a walk-up or drive-up window, or the like). Similarly, location beacon 310 may be configured to emit a signal comprising an identifier associated with its physical location (e.g., Location “B”), for example, an identifier associated with the physical banking center location of the financial institution and/or a different location within the physical banking center location of the financial institution. Indoor positioning system(s) 304 may also include one or more personal computing devices, which may be presently in the possession of individuals (e.g., customers and/or associates of the financial institution) located at indoor positioning system(s) 304's physical location. For example, indoor positioning system(s) 304 may include personal computing devices 312 and 314 through 316, and personal computing devices 318 and 320 through 322.
Personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322 may be any type of computing device capable of detecting the signal(s) emitted or broadcast by location beacon 308 and/or location beacon 310, generating a messaging indicating detection of the signal(s), and communicating the message indicating detection of the signal(s) to one or more other computing devices. For example, personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322 may include one or more laptop computers, tablet computers, smart phones, mobile devices, near field communication tags, or the like. As will be described in greater detail below, when located within a proximity (e.g., zero to one hundred meters) of location beacon 308 and/or location beacon 310, personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322 may be configured to detect signal(s) emitted by location beacon 308 and/or location beacon 310. Responsive to detecting signal(s) emitted by location beacon 308 and/or location beacon 310, personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322 may be configured to generate a message indicating detection of the signal(s), and communicate the message to one or more other computing devices (e.g., one or more computing devices of backend computing system(s) 302). As indicated above, the signal(s) emitted by location beacon 308 and/or location beacon 310 may comprise one or more identifiers associated with their respective locations (e.g., Location “A,” Location “B,” or the like), and the message(s) generated by personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322 responsive to detection of the signal(s) may comprise the identifier(s) and/or information identified utilizing the identifier(s) (e.g., information associated with Location “A,” Location “B,” or the like). Additionally or alternatively, the message(s) generated by personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322 responsive to detection of the signal(s) may comprise identifiers associated with an individual presently in possession of one or more of personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322, for example, customer identifier(s), associate identifier(s), or the like.
Backend computing system(s) 302 may include one or more computing devices associated with the organization (e.g., the financial institution). For example, backend computing system(s) 302 may include customer management system(s) 324 and computing platform 326. As will be described in greater detail below, customer management system(s) 324 may include one or more computing devices (e.g., mainframes, servers, server blades, or the like) configured to maintain information regarding customers of the organization (e.g., profile data for customers of the financial institution). Computing platform 326 may include one or more processor(s) 328, memory 330, communication interface 332, and data bus 334. Data bus 334 may interconnect processor(s) 328, memory 330, and/or communication interface 332. Communication interface 332 may be a network interface configured to support communications between computing platform 326 and network(s) 306, or one or more sub-networks thereof. Memory 330 may include one or more program modules comprising instructions that when executed by processor(s) 328 cause computing platform 326 to perform one or more functions described herein. For example, memory 330 may include scheduling module 336, which may comprise instructions that when executed by processor(s) 328 may cause computing platform 326 to perform one or more functions described herein.
In some embodiments, each of the plurality of messages may include an identifier associated with the location (e.g., the identifier contained in the signal emitted by location beacon 308 and/or location beacon 310, information identified utilizing the identifier(s), or the like) and/or one or more identifiers associated with an individual (e.g., an associate or customer of the financial institution) presently in possession of the personal computing device that generated the message. For example, a message received from personal computing device 312 may comprise an identifier associated with Location “A” and/or an identifier associated with an individual presently in possession of personal computing device 312 (e.g., at Location “A”). Similarly, a message received from personal computing device 314 may comprise an identifier associated with Location “A” and/or an identifier associated with an individual presently in possession of personal computing device 314 (e.g., at Location “A”); a message received from personal computing device 316 may comprise an identifier associated with Location “A” and/or an identifier associated with an individual presently in possession of personal computing device 316 (e.g., at Location “A”); a message received from personal computing device 318 may comprise an identifier associated with Location “B” and/or an identifier associated with an individual presently in possession of personal computing device 318 (e.g., at Location “B”); a message received from personal computing device 320 may comprise an identifier associated with Location “B” and/or an identifier associated with an individual presently in possession of personal computing device 320 (e.g., at Location “B”); and a message received from personal computing device 322 may comprise an identifier associated with Location “B” and/or an identifier associated with an individual presently in possession of personal computing device 322 (e.g., at Location “B”).
At step 2, computing platform 326 may generate a request for profile data for one or more customers identified by the messages received from indoor positioning system(s) 304. For example, as indicated above, one or more of the messages received from personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322 may include identifiers associated with individuals presently in possession of one or more of personal computing devices 312 and 314 through 316, and/or personal computing devices 318 and 320 through 322, and computing platform 326 may utilize the identifier(s) to identify one or more customers present at the physical location(s) (e.g., Location “A” and/or Location “B”) and may generate a request for profile data associated with the customer(s). At step 3, computing platform 326 may communicate (e.g., via communication interface 332) the request for profile data for the customer(s) to customer management system(s) 324. Referring to
At step 6, computing platform 326 may identify at least a portion of the customers present at the physical location(s) that are eligible for one or more additional assistance programs offered by the organization, for example, by identifying one or more shared attributes of the at least a portion of the customers. For example, computing platform 326 may identify one or more attributes shared by a customer associated with personal computing device 314 and a customer associated with personal computing device 320. In some embodiments, computing platform 326 may identify the shared attribute(s) based on customer profile data for the at least a portion of the customers. For example, computing platform 326 may identify the attribute(s) shared by the customer associated with personal computing device 314 and the customer associated with personal computing device 320 based on a portion of the customer profile data received from customer management system(s) 324 in step 5 above (e.g., a portion of the profile data associated with the customer associated with personal computing device 314 and/or the customer associated with personal computing device 320). In some embodiments, the at least a portion of the customers may comprise high-wealth customers, and computing platform 326 may identify one or more attributes of the at least a portion of the customers indicating that the at least a portion of the customers comprise high-wealth customers. Additionally or alternatively, the at least a portion of the customers may comprise customers that are nearing retirement age, and computing platform 326 may identify one or more attributes of the at least a portion of the customers indicating that the at least a portion of the customers are nearing retirement age, and/or the at least a portion of the customers may comprise customers that could benefit from debt-management counseling, and computing platform 326 may identify one or more attributes of the at least a portion of the customers indicating that the at least a portion of the customers could benefit from debt-management counseling.
At step 7, computing platform 326 may identify one or more adjustments to a personnel-staffing schedule for the physical location(s) associated with indoor positioning system(s) 304 based on at least a portion of the data indicating the physical presence of the customers at the physical location and/or the one or more identified attributes of the at least a portion of the customers. In some embodiments, computing platform 326 may determine a plurality of dates and times based on the messages comprising the data indicating the physical presence of the customers at the physical location(s) associated with indoor positioning system(s) 304 (e.g., the messages received in step 1 above). Each date and time of the plurality of dates and times may correspond to physical presence of a customer at the physical location(s) associated with indoor positioning system(s) 304. For example, computing platform 326 may determine a date and time when a customer associated with personal computing device 312 was present at Location “A” based on the message received from personal computing device 312 (e.g., in step 1 above). Similarly, computing platform 326 may determine a date and time when the customer associated with personal computing device 314 was present at Location “A” based on the message received from personal computing device 314 (e.g., in step 1 above); a date and time when a customer associated with personal computing device 318 was present at Location “B” based on the message received from personal computing device 318 (e.g., in step 1 above); and a date and time when the customer associated with personal computing device 320 was present at Location “B” based on the message received from personal computing device 320 (e.g., in step 1 above). Computing platform 326 may identify a set of dates and times corresponding to physical presence of the at least a portion of the customers (e.g., the customer associated with personal computing device 314 and the customer associated with personal computing device 320) from amongst the plurality of dates and times. In such embodiments, computing platform 326 may identify one or more adjustments to the personnel-staffing schedule for the physical location(s) associated with indoor positioning system(s) 304 that adjust the personnel-staffing schedule(s) for at least one date or time corresponding to a date or time from amongst the set of dates and times corresponding to physical presence of the at least a portion of the customers (e.g., date(s) and/or time(s) associated with the physical presence of the customer associated with personal computing device 314 at Location “A” and/or the customer associated with personal computing device 320 at Location “B”). For example, as indicated above, the identified portion of the customers that share the one or more identified attributes (e.g., the customer associated with personal computing device 314 and the customer associated with personal computing device 320) may comprise high-wealth customers, and computing platform 326 may identify one or more adjustments to a personnel-staffing schedule that schedule a wealth-management associate to be at the physical location(s) associated with indoor positioning system(s) 304 at dates and/or times that correspond to date(s) and/or time(s) when the at least a portion of the customers were previously physically present at the physical location(s). Additionally or alternatively, the identified portion of the customers that share the one or more identified attributes (e.g., the customer associated with personal computing device 314 and the customer associated with personal computing device 320) may comprise customers that are nearing retirement age, and computing platform 326 may identify one or more adjustments to a personnel-staffing schedule that schedule a retirement-planning associate to be at the physical location(s) associated with indoor positioning system(s) 304 at dates and/or times that correspond to date(s) and/or time(s) when the at least a portion of the customers were previously physically present at the physical location(s), and/or the identified portion of the customers that share the one or more identified attributes (e.g., the customer associated with personal computing device 314 and the customer associated with personal computing device 320) may comprise customers that could benefit from debt-management counseling, and computing platform 326 may identify one or more adjustments to a personnel-staffing schedule that schedule a debt-management associate to be at the physical location(s) associated with indoor positioning system(s) 304 at dates and/or times that correspond to date(s) and/or time(s) when the at least a portion of the customers were previously physically present at the physical location(s).
At step 8, computing platform 326 may generate one or more messages indicating the identified adjustment(s) to the personnel-staffing schedule(s) for the physical location(s) associated with indoor positioning system(s) 304. For example, computing platform 326 may generate a message indicating than an associate associated with personal computing device 316 should be physically present at Location “A” at a date and/or time (e.g., a future date and/or time) corresponding to the date and/or time when the customer associated with personal computing device 314 was previously physically present at Location “A” (e.g., to assist the customer associated with personal computing device 314 with the additional assistance program(s) identified based on the one or more attributes associated with the customer associated with personal computing device 314). Similarly, computing platform 326 may generate a message indicating than an associate associated with personal computing device 322 should be physically present at Location “B” at a date and/or time (e.g., a future date and/or time) corresponding to the date and/or time when the customer associated with personal computing device 320 was previously physically present at Location “B” (e.g., to assist the customer associated with personal computing device 320 with the additional assistance program(s) identified based on the one or more attributes associated with the customer associated with personal computing device 320).
At step 9, computing platform 326 may identify one or more computing devices located at the physical location(s) associated with indoor positioning system(s) 304. For example, computing platform 326 may identify personal computing device 316 (e.g., based on the message received from personal computing device 316 in step 1 above), and/or personal computing device 322 (e.g., based on the message received from personal computing device 322 in step 1 above). At step 10, computing platform 326 may communicate (e.g., via communication interface 332 and network(s) 306) the message indicating than the associate associated with personal computing device 316 should be physically present at Location “A” at the date and/or time corresponding to the date and/or time when the customer associated with personal computing device 314 was previously physically present at Location “A” (e.g., to assist the customer associated with personal computing device 314 with the additional assistance program(s) identified based on the one or more attributes associated with the customer associated with personal computing device 314) to personal computing device 316. At step 11, computing platform 326 may communicate (e.g., via communication interface 332 and network(s) 306) the message indicating than the associate associated with personal computing device 322 should be physically present at Location “B” at the date and/or time corresponding to the date and/or time when the customer associated with personal computing device 320 was previously physically present at Location “B” (e.g., to assist the customer associated with personal computing device 320 with the additional assistance program(s) identified based on the one or more attributes associated with the customer associated with personal computing device 320) to personal computing device 322.
Referring to
In some embodiments, each of the plurality of messages may include an identifier associated with the location (e.g., the identifier contained in the signal emitted by location beacon 308 and/or location beacon 310, information identified utilizing the identifier(s), or the like) and/or one or more identifiers associated with an individual (e.g., an associate or customer of the financial institution) presently in possession of the personal computing device that generated the message. For example, a message received from personal computing device 312 may comprise an identifier associated with Location “A” and/or an identifier associated with an individual presently in possession of personal computing device 312 (e.g., at Location “A”). Similarly, a message received from personal computing device 314 may comprise an identifier associated with Location “A” and/or an identifier associated with an individual presently in possession of personal computing device 314 (e.g., at Location “A”); a message received from personal computing device 316 may comprise an identifier associated with Location “A” and/or an identifier associated with an individual presently in possession of personal computing device 316 (e.g., at Location “A”); a message received from personal computing device 318 may comprise an identifier associated with Location “B” and/or an identifier associated with an individual presently in possession of personal computing device 318 (e.g., at Location “B”); a message received from personal computing device 320 may comprise an identifier associated with Location “B” and/or an identifier associated with an individual presently in possession of personal computing device 320 (e.g., at Location “B”); and a message received from personal computing device 322 may comprise an identifier associated with Location “B” and/or an identifier associated with an individual presently in possession of personal computing device 322 (e.g., at Location “B”).
Responsive to receiving the messages comprising the data indicating the physical presence of the customers at the physical location(s) associated with indoor positioning system(s) 304 (e.g., the return of the customer associated with personal computing device 314 and/or the return of the customer associated with personal computing device 320), at step 13, computing platform 326 may identify the presence of customer(s) eligible for the additional assistance program(s) at the physical location(s) associated with indoor positioning system(s) 304 (e.g., the physical presence of the customer associated with personal computing device 314 at Location “A” and/or the physical presence of the customer associated with personal computing device 320 at Location “B”). Referring to
At step 15, computing platform 326 may generate one or more customer messages indicating the physical presence of the customer(s) at the physical location(s) associated with indoor positioning system(s) 304. For example, computing platform 326 may generate a customer message for the customer associated with personal computing device 314 indicating the customer associated with personal computing device 314's physical presence at Location “A.” Similarly, computing platform 326 may generate a customer message for the customer associated with personal computing device 320 indicating the customer associated with personal computing device 320's physical presence at Location “B.”
Returning to
Returning to
At step 19, computing platform 326 may communicate (e.g., via communication interface 332 and network(s) 306) the customer message for the customer associated with personal computing device 314 to personal computing device 314. At step 20, computing platform 326 may communicate (e.g., via communication interface 332 and network(s) 306) the customer message for the customer associated with personal computing device 320 to personal computing device 320. At step 21, computing platform 326 may communicate (e.g., via communication interface 332 and network(s) 306) the associate message for the associate associated with personal computing device 316 to personal computing device 316. At step 22, computing platform 326 may communicate (e.g., via communication interface 332 and network(s) 306) the associate message for the associate associated with personal computing device 322 to personal computing device 322.
One or more aspects of the disclosure may be embodied in computer-usable data or computer-executable instructions, such as in one or more program modules, executed by one or more computers or other devices to perform the operations described herein. Generally, program modules include routines, programs, objects, components, data structures, and the like that perform particular tasks or implement particular abstract data types when executed by one or more processors in a computer or other data processing device. The computer-executable instructions may be stored on a computer-readable medium such as a hard disk, optical disk, removable storage media, solid-state memory, RAM, and the like. The functionality of the program modules may be combined or distributed as desired in various embodiments. In addition, the functionality may be embodied in whole or in part in firmware or hardware equivalents, such as integrated circuits, application-specific integrated circuits (ASICs), field programmable gate arrays (FPGA), and the like. Particular data structures may be used to more effectively implement one or more aspects of the disclosure, and such data structures are contemplated to be within the scope of computer executable instructions and computer-usable data described herein.
Various aspects described herein may be embodied as a method, an apparatus, or as one or more computer-readable media storing computer-executable instructions. Accordingly, those aspects may take the form of an entirely hardware embodiment, an entirely software embodiment, an entirely firmware embodiment, or an embodiment combining software, hardware, and firmware aspects in any combination. In addition, various signals representing data or events as described herein may be transferred between a source and a destination in the form of light or electromagnetic waves traveling through signal-conducting media such as metal wires, optical fibers, or wireless transmission media (e.g., air or space). In general, the one or more computer-readable media may comprise one or more non-transitory computer-readable media.
As described herein, the various methods and acts may be operative across one or more computing servers and one or more networks. The functionality may be distributed in any manner, or may be located in a single computing device (e.g., a server, a client computer, and the like).
Aspects of the disclosure have been described in terms of illustrative embodiments thereof. Numerous other embodiments, modifications, and variations within the scope and spirit of the appended claims will occur to persons of ordinary skill in the art from a review of this disclosure. For example, one or more of the steps depicted in the illustrative figures may be performed in other than the recited order, and one or more depicted steps may be optional in accordance with aspects of the disclosure.
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| Number | Date | Country | |
|---|---|---|---|
| 20160012381 A1 | Jan 2016 | US |
