Patent Grant
8322601
This invention relates to systems controlled by data bearing records which may be classified in U.S. Class 235, Subclass 379.
Systems which are controlled by data included on data bearing records are known in prior art. Such systems may be used to conduct transactions between a service provider and remotely located customers. Such systems have been used in banking applications as well as in other transaction environments.
Despite the effectiveness of such systems there is still room for improvements.
It is an object of an exemplary embodiment to provide a system that is controlled responsive to data included on data bearing records.
It is an object of an exemplary embodiment to provide an apparatus through which a customer may conduct a transaction with a service provider.
It is a further object of an exemplary embodiment to provide a transaction system through which a customer may conduct a transaction with a remote service provider without requiring the customer to surrender their card or other coded record including account data or data representative of value.
It is a further object of an exemplary embodiment to provide a transaction system that facilitates accomplishing transactions with customers in vehicles at different heights.
It is a further object of an exemplary embodiment to provide a method of operation of a system that operates responsive to data included on coded records.
Further objects of exemplary embodiments will be made apparent in the following Detailed Description of Exemplary Embodiments and the appended claims.
The foregoing objects may be accomplished in an exemplary embodiment by a system in which a pneumatic transfer apparatus transfers a carrier through a pneumatic tube by air pressure between a customer station and a service provider station. The exemplary system includes a carrier which may incorporate or have engaged therewith a body. The exemplary body includes a card reader and a keypad. The exemplary body further includes a processor and a memory in operative connection with a card reader and keypad. The exemplary body further includes at least one output device.
In an exemplary embodiment the customer at the customer station requests to purchase items, such as pharmacy items, from the service provider. This may include, for example, prescription medications that are to be delivered from a pharmacy. The service provider determines a total amount due from the customer. The body is then delivered to the customer station. The customer then passes his card through the card reader on the body and, if appropriate, inputs a PIN through a keypad on the body. The card and PIN data input by the customer is then stored in the memory of the body.
The body is then transferred through the pneumatic tube to the service provider station. In response to an input at the service provider station, the body outputs through the output device signals corresponding to the input customer data. The signals are then used to process a charge against a customer's account. If the customer's account is successfully charged, the items may be delivered to the customer through the pneumatic tube system.
In some embodiments, the body which is used to transfer the customer account data may be integral with the carrier that is transported between the service provider station and the customer station through a pneumatic tube. In alternative embodiments, the body used to transfer such data may be removably positionable in an interior area of a carrier which is moved between a service provider station and a customer station. In some further exemplary embodiments, the body may also be movable between customers and the service provider through other means, such as through a movable drawer or other mechanism that enables the body to be moved between the customer and the service provider.
In other exemplary embodiments data corresponding to financial accounts may be communicated from a coded record such as a contactless card to a card reader operatively connected to the service provider station.
In some embodiments a service provider may transfer items to a customer using a mechanism that delivers items at a height that is suitable for the particular customer. For example customers in a drive-through lane may provide or receive items from a delivery station at a height that is suitable for the height of the customer in their particular vehicle. This enables more readily servicing each of the customers in the varied types of vehicles that pass through the drive-through lane. In some embodiments customers may be serviced from delivery stations on a rotatable device, on which delivery stations are movable between an interior area and an exterior area of a building. In other embodiments customers may be serviced from delivery stations that are in communication with a service provider station through a pneumatic tube conveyor or other suitable transfer device.
Referring now to the drawings and particularly to
In the exemplary embodiment, the service provider station is also positioned adjacent to a drive-through window 18. A movable drawer mechanism 20 may be used by the service provider at the service provider station to exchange items with customers at a customer station 21 which is a drive-through lane adjacent to the drawer mechanism 20.
The exemplary service provider station includes a service provider terminal 22. The exemplary customer station includes a customer terminal 24. Terminals 22 and 24 are connected by a pneumatic tube transfer conduit 26. The pneumatic tube transfer conduit includes a first generally vertically extending leg portion 23 which is adjacent to and in communication with the service provider terminal 22. The second generally vertically extending leg portion 25 is adjacent to and in communication with the customer terminal 24. A transversely extending portion 27 extends generally horizontally between the first and second leg portions. The transverse portion 27 is connected to the vertically extending leg portions through radiused bends in the conduit which are radiused to enable the passage of a pneumatic carrier therethrough between the service provider terminal and the customer terminal.
A first blower 28 is connected to transfer conduit 26 generally in the area above the customer terminal 24. Blower 28 may be selectively operated to draw negative pressure in the transfer conduit in the area generally above the customer terminal. Blower 28 further includes suitable valving so that when the blower 28 is not operated, air is generally prevented from entering the transfer conduit 26 through the blower 28. A blower 30 similar to blower 28 is connected to the transfer conduit in the area generally above service provider terminal 22. Blower 30 may be operated to selectively produce negative pressure in the transfer conduit above the service provider terminal. Like blower 28, when blower 30 is not operating, air is generally prevented from entering the transfer conduit through the blower.
In an exemplary embodiment, a carrier 32 of the type shown in
In an exemplary embodiment, the customer and service provider stations include an audio interface which includes a microphone and speaker at each of the service provider and customer stations. This enables a service provider to audibly communicate with the customers. Buttons or similar devices on the control panel 46 may be selectively actuated by the service provider to enable the service provider to speak to and/or listen to a customer at the customer station.
The exemplary control panel 46 of the service provider station may further include indicator lights or other devices for providing the service provider with information concerning the status of components in the system. Alternative embodiments may include additional devices for communicating with customers. These may include, for example, video communication devices or other devices for facilitating communication between the customer and the service provider.
The exemplary service provider terminal 22 further includes a transfer opening 48. The transfer opening extends through the transfer conduit and enables access to the carrier 32. In the exemplary embodiment, the service provider is enabled to place items to be transferred to a customer into an interior area of the carrier when the carrier is positioned at the service provider station. In an exemplary embodiment, the items to be transferred include pharmacy items, such as medical items, instruction booklets, currency, credit card vouchers, receipts, prescriptions and other documents and things that are exchanged in performing a transaction.
In the exemplary embodiment, the transfer opening 48 includes a door 50. Door 50 is a sliding type door that is movable up and down so as to selectively cover or enable access to the carrier through transfer opening 48. The door 50 is selectively moved between its respective positions by a door moving mechanism (not shown). The door moving mechanism controls the opening and closing of the door 50 at appropriate times and responsive to the control circuitry of the system. The exemplary service provider station as well as the customer station may further include features of U.S. Pat. Nos. 6,146,057 and/or 5,299,891 the disclosures of which are incorporated herein by reference. Similarly, the customer station 14 includes appropriate mechanisms to enable a customer positioned at the customer station adjacent to the customer terminal 24 to access the carrier 32 when the carrier is positioned thereto.
An exemplary service provider station further includes a charge device 56. In exemplary embodiments the charge device may include a cash register, POS terminal or other device that can be used to cause a charge to be assessed to a customer's account. In the exemplary embodiment, the charge device 56 includes an amount input device 58. The amount input device 58 includes input devices, for example numerical keys or other types of input devices, that can be used to receive inputs and/or instructions related to amounts to be charged to a user's account.
The exemplary charge device 56 further includes in operative connection therewith, a reading device 60. The exemplary reading device 60 may be used in a manner later described to receive signals corresponding to data on coded records, that are output from an output device on the carrier or other body. The exemplary charge device further includes a further output device 62. Output device 62 in the exemplary embodiment, may be used to provide an output in the manner later discussed so as to indicate the status of certain transaction steps which may cause actions to be taken, for example to erase information stored in memory on the carrier or other body. As indicated in phantom in
As shown in
As shown in
In the exemplary embodiment carrier 32 serves as a data transfer unit for transferring account and/or user identifying information between a customer and a service provider. In the exemplary embodiment the carrier enables card, PIN and/or other data to be provided by the customer at the customer station, and then to have such data delivered to the charge device at the service provider station.
The exemplary carrier 32 includes a card reader 72 in supporting connection with the movable cover. In the exemplary embodiment the card reader 72 is adapted to receive a magnetic stripe card therein. The card reader receives a card of a customer into a slot and is operative to read magnetic stripe data from the card as the card is either inserted and/or withdrawn from the card reader slot. Of course in other embodiments other types of card readers, such as contactless reading devices, may be used.
Carrier 32 further includes in supporting connection with the movable cover 98, a recessed keypad 74. Keypad 74 includes a plurality of keys 76. In the exemplary embodiment keys 76 are alphanumeric keys which facilitate the input of a PIN or other data or instructions by the customer.
In the exemplary embodiment the movable cover 98 further includes an output device 78 which comprises a display. Display 78 in the exemplary embodiment includes an LCD type display which is enabled to output alphanumeric data to a user. It should be understood however that the input and output devices shown on the carrier 32 are exemplary and in other embodiments other or additional types of input and/or output devices may be used.
Carrier 32 further has in supporting connection therewith a processor schematically indicated 80. Processor 80 includes the capability to process instructions so as to carry out the functions later described. Processor 80 is in operative connection with a memory schematically indicated 82. Memory 82 is operative to hold instructions to be executed by the processor as well as other data as hereafter described.
Carrier 32 of the exemplary embodiment further includes an output device 84. In the exemplary embodiment output device 84 provides outputs in the form of signals. In the exemplary embodiment the signals are infrared signals. It should be understood however that in other embodiments other types of output devices may be used, including other types of radiation emitting devices including devices such as LEDs or RF output devices. Other output devices used in embodiments may include (but are not limited to) electrical connectors, displays, RF backscatter devices, sonic output devices or other types of devices which are operative to output or otherwise provide signals.
In the exemplary embodiment, carrier 32 further includes a reading device 86. Reading device 86 is operative to receive signals from the output device 62 of the charge device in the manner earlier explained. The output device 84 and the reading device 86 are also in operative connection with the processor 80 and the memory 82.
It should be understood that although in the embodiment shown in
Operation of an exemplary system for purposes of carrying out a transaction between a service provider and a customer will now be explained with reference to
In this exemplary embodiment if the customer indicates to the service provider that they wish to charge their debit or credit card account for the items to be delivered, the service provider operates the charge device 56 through appropriate inputs, to program the amount the customer is to pay into the carrier 32. This is reflected by a step 100 shown in
At the customer station the exemplary processor 80 operates to cause the amount due from the customer to be output through the display 78. The processor also operates in response to programmed instructions in memory to output a prompt through the display for the customer to provide an input so as to display and eventually select their payment options. This is indicated by a step 102. The customer then provides the requested input in response to the prompt indicated by step 104. The input may be for example, the customer touching one or more keys 76 of the keypad.
In response to input received from the customer in step 104 the processor is operative to cause the display 78 to output payment options for the user. This is represented by a step 106. The output payment options may include for example prompting the customer to press 1 for a credit transaction and to press 2 for a debit transaction. The customer then provides a selected input as represented by step 108.
In response to the customer providing the payment option selection, the processor is operative to cause the display 78 to output a prompt requesting that the user swipe their card through the card reader 72. This is represented by step 110. The input by the user from their card through the card reader causes data to be read from the magnetic stripe of the card as represented by step 112 in
It should be understood that in other embodiments data may be read from other coded records. This may include, for example, reading data wirelessly from contactless cards. In some embodiments such data may be captured through operation of a wireless code reading device in the carrier. Of course these approaches are exemplary.
Upon receiving the data from the customer necessary to assess a charge against the customer's selected account, the processor operates in accordance with its instructions to provide an output through a display 78 prompting the user to return the carrier to the service provider station. This is represented in
As represented in
As indicated in step 126, the carrier then outputs through the output device 84, signals corresponding to the data stored in memory. This data includes card data and, if appropriate, PIN data. The data output through the output device 84 is received by the reading device 60 of the charge device and/or by the combined input/output device 64.
In response to receiving the data stored in memory of the carrier, the charge device is operative to cause a charge to be assessed against the user's account. In the exemplary embodiment the charge device is operative responsive to at least one input through an input device by the service provider to cause appropriate messages to be sent through the network 66 to the entity that can assess the charge against the user's selected account. The appropriate charge assessing entity through operation of its computer systems generally responds to the charge device with appropriate messages indicating that the charge is acceptable against the requested account. Of course if the charge is not authorized, then one or more messages indicative of this situation is sent through the network to the service provider. In the exemplary embodiment the service provider is notified whether or not the charge is acceptable through outputs provided through one or more output devices on the charge device 58. These may be outputs provided, for example, through a display on a point of sale terminal, electronic cash register, card authorization terminal or other apparatus integral with or connected to the devices used to communicate the messages to assess the charge against the user's account.
In the exemplary embodiment when the carrier outputs the data corresponding to the customer's account information, a timer is run and reflected in a step 126. This is done in the exemplary embodiment so that the data input by the customer is eventually automatically erased from the memory of the carrier unit. This reduces the risk that unauthorized access to this information will be obtained. If the preset time elapses without further action as indicated in a step 128, such data in the memory 82 on the carrier is erased.
In the exemplary embodiment an output is provided through the output device 62 of the charge device or through the combined input/output device 64, to indicate to the processor on the carrier whether the transaction could be successfully processed. This is indicated in a step 130. As indicated in step 132, if the transaction was successfully processed, the processor operates to clear the memory of the customer's data as indicated in step 134. Alternatively if the transaction could not be successfully processed, but the service provider chooses to resubmit the transaction, the service provider may through the charge device cause the carrier to output the transaction data again as reflected at a step 136. As
If the charge is successfully assessed to the customer's account, the service provider in the exemplary embodiment will provide inputs to the service provider terminal so as to open the movable cover 98 on the carrier. The service provider will then place the items that have been purchased by the customer in the interior area of the carrier and provide inputs to close the movable cover. Further inputs provided by the service provider to the control device of service provider terminal will operate the blower so as to cause the carrier to be transported to the customer station. Once at the customer station the cover will be opened such that the customer may access the items as well as receipts, instructions, promotional material or any other things which the service provider has placed in the interior area of the carrier for delivery to the customer. After the items have been taken by the customer, the customer will generally leave the customer station and the service provider is ready to service another customer.
Other alternative exemplary embodiments may include types of pneumatic transfer systems in which the carrier, which is transported between the service provider station and the customer station, may be removed from the transfer conduit.
The operation of the system which includes the unit 138 is generally similar to that previously described. The unit may be programmed with the amount due by the service provider at the service provider station through operation of the charge device. This can be accomplished for example, through the output device 62 delivering signals to the reading device 154 which indicates the charge amount. These may be for example, infrared signals or other types of radiation signals. Of course as previously discussed, other types of electrical or electronic signals including physical electrical connections may be used.
Once programmed with the amount data, the unit 138 may be placed in the transfer tube and transferred to the customer station. Because the customer is enabled to remove the unit from the transfer tube, the customer does not have to extend themselves through a window of their vehicle to swipe their card and/or provide a PIN input, or input other data to the unit. Rather, the customer may provide the necessary inputs within the confines of their vehicle in the drive-through lane adjacent to the customer station.
Once programmed with the information, the unit 138 may then be placed in the customer terminal by the customer and transported to the service provider terminal. At the service provider station, the service provider may remove the unit from the tube and receive the account information from the output device 152 so as to assess the charge to the customer's account in the manner previously discussed. The successful assessment of the charge may also cause the charge device to output signals which are received by the carrier so as to erase the customer information from the memory.
In this alternative embodiment, because the carrier is removable from the tube, the service provider may deliver items to the customer through use of an alternative carrier. Such an alternative carrier is schematically indicated 160 in
A data transfer unit 168 is removably positionable in the interior area 164. In this embodiment the data transfer unit may be moved between the service provider and the customer in a manner similar to other items that are exchanged between the service provider and the customer. Unit 168 includes a body 170 sized to be removably positioned in the interior area 164. Body 170 includes in supporting connection therewith a card reader schematically indicated 172 for reading cards such as card 174 as shown. It should be understood that although card 174 shown is a magnetic stripe card, other embodiments may be capable of reading other types of coded records, such as smart cards, contactless cards or other types of cards which include account information or data representative of monetary value. Unit 168 further includes a keypad 176 including the plurality of keys and a display 178.
Body 170 also has supported thereon an output device 180 and a reading device 182. It should be understood that body 170 further includes a processor and a memory and may be operated in a manner similar to that described in connection with other embodiments.
Alternative embodiments may also include other types of input and output devices in addition to or different from those previously described. For example unit 168 may include audio output devices such as a speaker schematically indicated 184. Such an output device may be useful in providing instructions for operation of the device by persons who are visually impaired. In addition or in the alternative, unit 168 may include a device and appropriate programmed instructions to receive and interpret verbal inputs from users. Alternatively or in addition, unit 168 may include a device for reading biometric indicia such as fingerprint reader 186. In some embodiments biometric indicia may be received for purposes of identifying a particular user and/or their account. Such information may be received and stored by the unit and transferred to the charge device or other device at the service provider station. Such information may be used to verify that the transaction is authorized or that the user is a person who is authorized to charge amounts against a particular account. Alternatively or in addition, biometric inputs may be compared to data stored on a card or in other local or remote memory for purposes of determining the identity of the particular user and their authority to conduct the transaction. This may be appropriate for example when a user is receiving medical items which are narcotics through the system. In such cases the biometric inputs may be used to further verify that the individual is authorized to receive the narcotics and/or may assist in tracking unauthorized transactions. Further in some embodiments inputs such as biometric inputs or other inputs may be compared to data stored on the user's card for purposes of verifying that the user's card is being used by the authorized user. This data may be stored for example on a memory chip on a card and the verification may be accomplished through the processor in the portable unit. Of course these approaches are merely exemplary.
In other exemplary embodiments, the carrier may operate to provide instructions that enable a user to transfer funds wirelessly. This may be done for example, using features like those described in U.S. Pat. No. 6,702,181, the disclosure of which is incorporated herein by reference.
In still other alternative embodiments the portable unit may include other types of input devices. Such input devices may include for example devices that are operative to receive data from data storage devices. Such data storage devices may include for example media which includes data which has a user's medical information thereon. For example in some embodiments the portable unit may be capable of reading data that is included in an RFID chip that is carried by a user. The RFID chip may contain information about the user as well as their medical history. Such information may be included in the memory of the portable unit. Such data may be received by a pharmacist through an appropriate computer in the pharmacy. The pharmacist may then analyze the information for purposes of attempting to assure that medications or other items being prescribed for use by the person will not initiate allergic reactions that cause undesirable interactions with other medications that the user may be taking. This may be done in some exemplary embodiments through an appropriate programmed computer and database system which analyzes the information concerning the patient and each of the medications or other items that have been prescribed for use by the patient. Alternatively or in addition the computer in the pharmacy may provide visual outputs to the pharmacist that then can be analyzed to minimize the risk of adverse responses and interactions.
In still other exemplary embodiments the at least one computer operated by the pharmacist may be operative to update the information provided through the portable unit to indicate that the user has been prescribed the particular medications. This updated information may be then transmitted back through the portable unit into proximity with the user. An output device on the portable unit may then be operative to update the programming on the portable article carried by the user so as to include the additional information. The portable unit may include appropriate interfaces and output devices to indicate to the user that the data on their portable article is being updated. Various embodiments of the portable unit may include appropriate interfaces for purposes of achieving this communication. This may include for example infrared, radio frequency or other interfaces as is appropriate to communicate with the portable article which includes the user's medical information. For example in some embodiments a wireless programming interface with programming and MD chip memory included on a portable article may be utilized for purposes of updating the user's medical information. Of course these approaches are exemplary and in other embodiments other approaches may be used. For example, the unit may include a reader for reading other types of identifying items indicating how amounts are to be charged. This may include for example, readers for bar codes, RFID or other types of items or signals bearing identifying indicia. As a result the portable unit may be used for reading items such as benefit plan cards or hospital ID bands. Such items may be used to communicate information on how to assess charges, including charges to be assessed to third parties. The information may be transmitted to the charge device and utilized for purposes of assessing appropriate charges, tracking medication use, or other purposes.
The operation of the unit 168 shown in
In alternative embodiments the carrier or other unit may also serve to perform other functions. For example, memory in the portable unit may be used to hold .wav files or other data that can be used to provide audio outputs. Such audio outputs may be used to provide the user with instructions for use of the items delivered. For example, audio instructions may be associated in a database in the establishment with an item being provided to the user. As a result when the item is indicated as being sold through the charge device, or in response to other inputs such as scanning a bar code on the item, a computer in the establishment operates to cause the data to produce the audio instructions to be loaded into the memory of the portable unit. Thereafter when the user is to receive the items, such as in a carrier, or at another time, the audio instructions may be output through a speaker on the carrier or other connected speaker. Alternatively such instructions may be provided by a pharmacist for the particular user or for the particular items. The pharmacist's instructions may be stored as data and transferred to the memory in the carrier or other unit from which they are output to the user. In some embodiments the processor may be programmed to enable a user after receipt of the instructions to repeat them by providing one or more inputs. Of course these approaches are exemplary and in other embodiments other approaches may be used.
In some alternative embodiments the portable unit may also be utilized to perform other functions. For example, persons may carry medical history data on a card or other device. The portable unit may include a suitable card reader or other input device for receiving such data. Such information may be transmitted to the provider of the item who can input such data into a computer system that looks for allergies or possible instructions with the items currently being provided to the user. In this way the provider of the item can reduce the risks of such problems with the items being provided. Additionally, the portable unit may include the capability for delivering data to supplement medical data on a card or other item bearing medical information about the user. For example the portable unit may be programmed to update the data stored on a user's medical history card. The user may update the data through a writer device on the portable unit by engaging the user's medical history card therewith. Alternatively, in some exemplary embodiments such data may be delivered to a device that is capable of wireless communication, such as a user's portable phone. The phone may receive the data via infrared, Bluetooth or other wireless signals. A processor in the phone may then operate in accordance with its programming to cause the phone to contact a remote computer operatively connected with a database including medical information associated with the user of the phone. The remote computer may operate to determine data corresponding to any potential adverse consequences for the user associated with the medical item being provided to the user and also update the database information. In some embodiments the at least one computer may operate to provide warnings to the user through the phone of potential adverse consequences associated with the medical item. This may be done for example, by an electronic voice or text message. Of course these approaches are exemplary, and in other embodiments other approaches may be used.
The exemplary embodiment of the service provider station includes a wall 194. Wall 194 is operative to separate an exterior area generally indicated 196 from an interior area 198 of the service provider station as shown in
In the exemplary embodiment of the service provider station, the wall 194 includes an opening 204. Opening 204 has a delivery device 206 therein. The exemplary embodiment of the delivery device is operative to enable the exchange of items between the customer and the service provider. In the position of the delivery device shown, a plate section 208 is directed toward the drive-through lane. The plate section 208 is positioned in the opening 204 when it is desirable to prevent customers from accessing the delivery stations of the delivery device from the exterior area outside the wall.
As shown in greater detail in
The service provider station further includes in the interior area a transaction processing terminal 212. The transaction processing terminal may perform various functions depending on the transaction environment in which the service provider station is used. For example in a pharmacy environment like that previously discussed, the transaction processing terminal may include one or more terminals that process purchasing transactions of the type carried out for customers. Alternatively or in addition, the transaction processing terminal may include capabilities for checking prescriptions, analyzing data or performing other activities as is appropriate for purposes of fulfilling drive-through pharmacy transactions. In a banking transaction environment the transaction processing terminal may be operative to enable the processing of banking transactions for users. Such transactions may include the processing of deposits, withdrawals, funds transfers, passbook updates with other transaction requests as may be requested by users. In other exemplary embodiments the transaction processing terminal may be used for submitting orders, receiving customer information, processing payments or doing other transaction activities as may be appropriate for the particular transaction environment. Of course these approaches are exemplary.
The exemplary embodiment of the service provider station includes a device for reading data included on coded records. Such a device may include a card reader that is operative to read data included on magnetic stripe cards. Such cards may be read through actions of a service provider who receives such cards from customers and then returns them. Alternatively, a coded record reading device may be of the type that receives data captured from a card or other type of coded record by a pneumatic carrier. In still other embodiments the coded record reading device may include a wireless and/or contactless card reader. Such a reader may operate to read data on user cards or other items that are retained by persons in their vehicles. The reader may operate to read the data by the person placing their card in proximity to the reader. The data read from cards may correspond to a financial account of an associated user. At least one processor may operate to record the card data at the service provider station. The at least one processor may then operate responsive to manual inputs through input devices and/or other data, to cause operative communication between the service provider station and one or more remote computers. Such communications may be operative to cause associated charges for items delivered to respective customers to be assessed to the financial account associated with the data read from the respective user's card. Of course these approaches are exemplary.
The exemplary embodiment further includes a control device 214. The control device 214 may include an audio communication device schematically indicated 216. The audio communication device may be used by a service provider for selectively communicating with customers in the adjacent drive-through lane, or in remote drive-through lanes or other locations where transactions are processed. A control device 212 may receive inputs and provide outputs to the service provider that enables the service provider to control various transaction functions to be carried out. This may include for example causing the transport of pneumatic tube carriers to or from customers located at customer stations connected in the system. Alternatively or in addition the control device may be operative to control the orientation of delivery devices or other devices which will enable the service provider to engage in activities which are appropriate for the particular type of transaction system.
In addition the exemplary embodiment of the transaction system includes a pneumatic terminal 218. In exemplary embodiments the pneumatic terminal may be similar to the service provider terminal previously discussed. The pneumatic terminal 218 may enable the service provider to exchange items with customers through pneumatic tube carriers or other movable devices. Of course it should be understood that in other embodiments other types of conveyors may be employed for moving items between a service provider and remote customers. These may include for example, tape conveyors, motorized conveyors or other transport devices of various types.
The exemplary embodiment of the delivery device 206 is adapted to enable a service provider to exchange items with users located in vehicles in the drive-through lane. The exemplary embodiment of the delivery device particularly facilitates exchanging items through the device at a vertical level that is best suited for the height of the customer within their vehicle. As can be appreciated, customers in drive-through environments may be located in vehicles that range from low, compact and sports cars to tall trucks and vans. It is often difficult in providing devices used for exchanging articles, to position the articles at a height that is suitable for the broad range of vehicle heights that may be encountered. The exemplary embodiment of the delivery device 206 addresses this requirement by providing a plurality of delivery stations which are at different vertical levels. As a result the exemplary embodiment enables the service provider from the service provider station to place items to be exchanged with a customer at a delivery station which has a vertical level that corresponds relatively closely to the height of the customer user positioned in their vehicle. This facilitates carrying out the transactions for both the customer and the service provider.
The exemplary embodiment of the delivery device 206 includes a rotatable device 220. The exemplary form of the rotatable device has a generally cylindrical overall shape and at least a portion thereof rotates within the wall opening 204. The exemplary embodiment includes a delivery station 222 and a delivery station 224. The delivery stations are separated in the exemplary embodiment by a dividing wall 226. In the exemplary embodiment the delivery station 222 is positioned vertically lower than the delivery station 224. In the exemplary embodiment the delivery device is structured so that when delivery station 224 is adjacent to and accessible by a customer from the drive-through lane, delivery station 222 is accessible to the service provider from the interior area and vice versa.
In the exemplary embodiment the opening 204 is provided with suitable devices for guiding the movement of the rotatable device 270 therein. These may include sealing devices, rollers and/or other guides that facilitate the movement of the rotatable device while extending in the wall opening. In the exemplary embodiment the rotatable device 220 is rotatable in the direction of Arrows R as shown in
In the exemplary embodiment of the rotatable device 220, the device includes a generally circular base 230. The generally circular base 230 operatively supports the delivery stations thereon. In the exemplary embodiment the vertically lowermost delivery station 222 is positioned directly above the circular base so as to enable the service provider to exchange items 232 with customers who are positioned in vertically lower vehicles. In the exemplary embodiment the delivery station 224 includes a shelf 234 which is supported vertically above the base and which extends radially outward relative to the dividing wall 226. Shelf 234 can be used to exchange items with customers in vehicles that are vertically higher than those customers in vehicles for which the delivery station 222 is used. Further it should be understood that although in the exemplary embodiment only two delivery stations are shown, other embodiments may include greater numbers of deliver stations. Further in some embodiments the exchange of items with customers may be accomplished through the use of rotatable devices which include only one delivery station. Further in some alternative embodiments multiple delivery devices may be used, each of which have one or more delivery stations which are arranged at different heights. Of course these approaches are exemplary and in other embodiments other approaches may be used.
Delivery stations 238 and 240 are configured to be deeper than delivery stations 222 and 224 of the prior embodiments. Thus for example as shown in
In the exemplary embodiment the delivery stations may be provided with pockets, containers, apertures or similar features to facilitate the exchange of items. These may include for example such features designed for the exchange of currency bills, coins, packages, tickets, checkbooks or other items. The nature and configuration of the particular features provided will depend on the type of transactions being conducted and the particular transaction environment in which the devices are used.
In operation of the exemplary system, the service provider may provide items to or receive items from a customer in the drive-through lane adjacent the exemplary service provider station. The service provider is enabled to observe the particular vertical height of the customer in their vehicle either through the window, the display connected to the camera or other available customer observation device. If the service provider is delivering items to the customer, the service provider may place items at a delivery station from the service provider station and may cause the rotatable device to rotate such that the delivery station thereof is positioned adjacent to the customer in their vehicle at the closest appropriate height. The customer may then receive items from and/or place items in the adjacent delivery station. The service provider may then rotate the delivery station to access the items from the service provider station. Further if items are to be provided or returned to the customer they can be placed in supporting connection with the appropriate delivery station. The rotatable device can then be rotated such that the particular delivery station becomes accessible to the customer.
The service provider also provides inputs through input devices of the service provider station to cause transfers of funds as may be appropriate. For example, charges can be assessed to a financial account for items provided to a person based on data read from that person's associated card. Alternatively, or in addition, a financial account corresponding to data read from a user's card, may be credited for items provided to the service provider by the user. Of course these approaches are exemplary and in other embodiments other approaches may be used.
By selectively positioning items to be provided to or received from the user at the delivery station having the appropriate height, the ability to exchange transaction items with a customer is facilitated. Of course in the exemplary embodiment the service provider is also afforded the capabilities to selectively open the transaction window 200 so as to directly exchange items with the customer. This may be helpful in some circumstances when the height of the customer in their vehicle does not correspond to the vertical height of the delivery station. Alternatively such an approach may be suitable for transaction environments when a customer is receiving goods from the transaction facility. Thus for example the service provider can receive the payment for the goods through the window while another service provider or an automated system is placing the goods to be delivered at the appropriate delivery station for delivery to the customer. Once the payment is received, the rotatable device may be rotated so as to deliver the items that have been paid for. Of course these approaches are exemplary and in other embodiments other approaches may be used.
In the exemplary embodiment delivery stations 250 and 252 are separated by a dividing wall 258. The device further includes an upper member 260. Upper member 260 includes an aperture 262 associated with carrier delivery and receiving device 254 and an aperture 264 associated with carrier delivery and receiving device 256.
The exemplary embodiment further includes a pedestal 266. The pedestal 266 includes a drive motor 268 therein. Motor 268 is operative to selectively rotate and position rotatable base 248 selectively into a rotatable position. Pedestal 266 of the exemplary embodiment further includes a pneumatic pump 300 therein. Pump 300 is used for purposes of generating fluid pressure from pneumatic sealing devices in a manner that is later discussed.
In the exemplary embodiment a stationary pneumatic tube section 302 extends adjacent to upper member 260. Tube section 302 is part of a pneumatic item conveyor that may operate in a manner like that previously described. In the exemplary embodiment tube section 302 terminates in an open end 304 that is in close proximity to the upper member 260 and the apertures 262 and 264 therein.
In the exemplary embodiment the device 246 serves as a customer terminal that is operative to deliver and receive pneumatic tube carriers. In some embodiments customers may be positioned in vehicles in a drive-through lane 306 positioned on one side of the device. Alternatively in other embodiments customers serviced by the device may also be positioned in a drive-through lane 308 positioned on an opposed side of the device from drive-through lane 306.
In operation of the exemplary device 246 the service provider is enabled to exchange items with customers at one or both of the drive-through lanes 306, 308 by transferring the pneumatic tube carrier between the device 246 and the service provider station. In the exemplary embodiment the service provider through inputs through the control device, is enabled to selectively align one of the apertures 264, 262 with the end 304 of the tube section 302. Thereafter control circuitry is selectively operative to apply fluid pressure from the pump 300 to an expandable sealing device which extends adjacent to and in surrounding relation of the selected aperture. These expandable sealing devices 310, 311 may include in exemplary embodiments, annular expandable bladders that are selectively operative to place the tube section 302 in fluid communication with a selected one of the carrier delivery and receiving devices 254, 256. As a result the service provider is enabled to selectively receive a carrier from or deliver a carrier to the carrier delivery and receiving device that is currently aligned with the tube section.
In the exemplary embodiment once a carrier is delivered, the service provider is enabled to selectively rotate the rotatable base 248 so as to place the selected carrier receiving and delivery device adjacent to the customer in their vehicle. Thus as can be appreciated the service provider is enabled to selectively deliver a carrier to either the higher or lower carrier delivery and receiving device and then move that carrier delivery and receiving device, into a position that is adjacent to a window of the customer's vehicle. Likewise after a customer has placed a carrier in a carrier delivery and receiving device, the control circuitry is operative to place the aperture corresponding to that device in aligned relation with the opening 304. The control circuitry is thereafter operative to expand the appropriate expandable sealing device, and the blower in operative connection with the tube section 302 provides sufficient negative pressure to move the carrier upward in the transport tube.
Of course as can be appreciated, in some embodiments the tube section may be aligned with the aperture when the carrier delivery and receiving device is adjacent to one of the drive-through lanes. Alternatively in some embodiments the tube section may be positioned so that it may be necessary to rotate the device so as to move the carrier delivery and receiving device adjacent to each of the drive-through lanes. Of course it should be appreciated that this structure is exemplary and in other embodiments other structures to enable customers to more readily access the pneumatic tube carrier may be used.
The body is in operative communication with a tube section 318. Tube section 318 is in operative connection with a pneumatic transport tube of the type previously discussed. The telescoping tube section 320 is operative in the exemplary embodiment to enable telescoping vertical movement of tube 318 and 320. This enables the body 314 to be vertically moved while maintaining generally fluid-tight engagement with tube 318.
The exemplary embodiment of the assembly 312 includes a cylinder 322. Cylinder 322 is in operative communication with a source of fluid pressure and suitable control circuitry. The control circuitry enables the selective application and release of fluid pressure so as to move a rod 324 selectively in the vertical direction. Rod 324 in the exemplary embodiment is in operative connection with body 314.
In addition in the exemplary embodiment the rod 314 is in operative communication with a rotating mechanism 326. Rotating mechanism 326 includes a motor or other suitable drive which is selectively operative to rotate the rod 324 and the body 314 which is in operative connection therewith.
In the exemplary operation of the assembly 312 a service provider is enabled to selectively position the vertical height of the opening through inputs provided through the control device. This enables the service provider to change the height of the opening so as to conform with the vertical height of the customer in the customer's vehicle. Further in the exemplary embodiment the service provider is enabled to rotate the opening to a position adjacent to a customer in their vehicle. Thus for example, the assembly 312 may be used in transaction environments in which there are drive-through lanes or other customer stations on opposed sides of the unit. The service provider is enabled to selectively position the opening of the unit to exchange items with customers on either selected side of the unit. Of course these approaches are exemplary.
It should be further understood that in some embodiments suitable controls may be provided at the customer station so as to enable the customer to selectively position the opening or other components. This may include for example suitable input devices that are operative to cause the control circuitry to vertically and/or rotationally move the body. Such controls may be in addition to those which are also used by the customer to send a pneumatic tube carrier or request audio communication with a service provider. Of course it should be understood that these approaches are exemplary, and in other embodiments other approaches may be used.
Exemplary embodiments described herein may be used in conjunction with the features described in U.S. patent application Ser. No. 11/825,790 filed Jul. 9, 2007, the disclosure of which is incorporated herein by reference.
It should be understood that the devices and systems shown and the methods of operation described are exemplary. Embodiments may include other types of apparatus and methods.
Thus the apparatus and method of the exemplary embodiments achieve one or more of the above stated objectives, eliminate difficulties encountered in the use of prior devices and systems, solve problems and attain at least some of the desirable results described herein.
In the foregoing description certain terms have been used for brevity, clarity and understanding, however no unnecessary limitations are to be implied therefrom because such terms are for descriptive purposes and are intended to be broadly construed. Moreover, the descriptions and illustrations given herein are by way of examples and the invention is not limited to the details shown or described.
Any feature of the invention that is described in the following claims as a means for performing a function shall be construed as encompassing any means known to those skilled in the art to be capable of performing the recited function and shall not be deemed limited to the means disclosed in the foregoing description or mere equivalents thereof.
Having described the features, discoveries and principles of the invention, the manner in which it is constructed and operated, and the advantages and useful results attained; the new and useful structures, devices, elements, arrangements, parts, combinations, systems, equipment, operations, methods and relationships are set forth in the appended claims.
This application claims the benefit of U.S. Provisional Application No. 60/878,221, filed Jan. 3, 2007, the disclosure of which is incorporated herein by reference.
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| 60878221 | Jan 2007 | US |
