Patent Application
20240069832
The present invention relates to an information processing apparatus having a chat function, an information processing system, control methods therefor, and storage media storing control programs therefor.
There is a conventional collaboration application having a chat function that enables communication between users at different locations. Moreover, there is an information processing system in which a print job can be directly input from a collaboration application to an MFP (see, for example, Japanese Laid-Open Patent Publication (Kokai) No. 2020-47000 (JP 2020-47000A)).
However, the information processing system of the above publication can be used only when a user who uses the collaboration application prints in person. For this reason, there is a problem that a user during hybrid work or homework cannot use even when the user requests a member in an office to execute a job on behalf of the user.
In the meantime, there is a case where the user informs a member who is a proxy executor about a desired job setting using a chat function of the collaboration application so that the proxy executor will perform the job setting on the MFP and execute the job. However, in this case, there is a problem in that the job is executed with an erroneous setting when the job setting is not accurately transmitted from the user as a requester to the proxy executor.
The present invention provides an information processing apparatus, an information processing system, control methods therefor, and storage media storing control programs therefor, which can reduce a trouble of confirming a job setting by a proxy executor who is requested to execute a job of an image forming apparatus on behalf by a requester using a chat function.
Accordingly, an aspect of the present invention provides an information processing apparatus included in an information processing system that further includes an image forming apparatus and an external server and enables proxy execution of a job to the image forming apparatus by a proxy executor based on a request from a requester, the information processing apparatus including at least one memory and at least one processor and/or at least one circuit that function as: a first display control unit configured to perform control to display a first screen used for a chat between the requester and the proxy executor, a second display control unit configured to perform control to display a second screen for setting a job for the image forming apparatus in a case where the requester performs a first operation during display of the first screen, and a transmission control unit configured to transmit information indicating a setting performed on the second screen to the external server to control the external server to generate a setting information package of the job set on the second screen in a case where the requester performs a second operation during display of the second screen. The proxy executor can be set based on an operation performed on the second screen. A notification showing that the proxy execution of the job using the setting information package becomes possible is transmitted from the external server to the proxy executor in a case where information indicating the setting performed on the second screen includes information indicating that the proxy executor is set.
According to the present invention, it is possible to reduce a trouble of confirming the job setting by the proxy executor who is requested to execute the job of the image forming apparatus on behalf by the requester using the chat function.
Further features of the present invention will become apparent from the following description of exemplary embodiments with reference to the attached drawings.
Hereafter, embodiments according to the present invention will be described in detail by referring to the drawings. It should be noted that the following embodiments are not intended to limit the invention according to the claims, and all combinations of features described in the embodiments are not necessarily essential to the solution of the invention.
First, a configuration of an information processing system 1 according to this embodiment will be described with reference to
The information processing system 1 includes an information processing apparatus 100, an MFP 110, and a job management server 130. The information processing apparatus 100, MFP 110, and job management server 130 communicate via the Internet 10. The information processing apparatus 100 and the MFP 110 may be wirelessly connected to the Internet 10 via an access point 120.
A hardware configuration of the information processing apparatus 100 will now be described with reference to
As shown in
The CPU 201 reads a control program stored in the ROM 202 and executes various processes for controlling operations of the information processing apparatus 100. The RAM 203 is used as a main memory of the CPU 201 and a temporary storage area like a work area. The HDD 204 stores various data, such as photographs and electronic documents. An operating system (OS) 350 and a collaboration application 300, which will be described later, are also stored in the HDD 204.
Although the information processing apparatus 100 is configured so that the single CPU 201 will execute processes shown in flowcharts described below, another configuration may be also employed. For example, a plurality of CPUs may cooperate with each other to execute the processes shown in the flowcharts described below.
The input unit 205 accepts input to the information processing apparatus 100. This input may be input to an external terminal or may be input to a device attached to the information processing apparatus 100 such as a device having a touch panel function.
The display unit 206 displays various screens provided by the OS 350 and the collaboration application 300. The display unit 206 may have a touch panel function capable of detecting a touch operation by a user. The communication unit 207 executes long-distance communication using the Internet 10. The RTC 208 is a real time clock and measures time.
The software configuration of the information processing apparatus 100 will now be described with reference to
The OS 350 is software running on the information processing apparatus 100. Various applications including the collaboration application 300 described below can be installed in the information processing apparatus 100. The OS 350 exchanges information with these applications, and changes a screen displayed on the display unit 206 in accordance with an instruction received from an application. In addition, the OS 350 includes a device driver group for controlling various types of hardware units, and provides APIs for using various types of hardware units to the applications running on the OS 350.
The collaboration application 300 can be used in the information processing apparatus 100 and displays a collaboration tool screen 1000 (
The software configuration of the collaboration application 300 will be described in further detail.
The collaboration application 300 includes a screen control module 301, a communication module 302, an application storing module 303, a clocking module 304, a chat management module 305, and a plug-in management module 306.
The screen control module 301 causes a UI screen for the collaboration application 300 to be displayed on the display 206. Further, the screen control module 301 determines an operation instruction input by the user through the input unit 205. The communication module 302 transmits and receives data using the communication unit 207 via the OS 350. The application storing module 303 temporarily stores various pieces of information. The clocking unit 304 clocks time using the RTC 208. The chat management module 305 manages posting and reception of a chat, and members participating in the chat via the communication module 302. The plug-in management module 306 performs functional cooperation with a plug-in for extending the function of the collaboration application 300, and displays a job setting screen 1100 (a second screen) described later transmitted from a job setting screen display module 703 described later on the display unit 206.
As shown in
The CPU 3020 executes software stored in the ROM 3030 or the HDD 3110, which is a mass storage device, and totally controls the devices connected to the system bus 3010.
The RAM 3040 functions as a main memory, a work area, etc. of the CPU 3020. The panel controller 3060 is an external input controller, and controls an instruction input from the hardkey 3120, which includes various hardware keys, or the touch panel 3070 that are provided on the MFP 110. In this embodiment, an operation unit of the MFP 110 is constituted by the hardkey 3120 and the touch panel 3070.
The display controller 3080 controls display of the display unit 3090 that is configured by a liquid crystal display or the like. The disk controller 3100 controls the HDD 3110.
The NIC 3050 is a network interface card that bidirectionally communicates with other network devices, file servers, or the like via the Internet 10. The printer 3200 is a printing unit that prints on paper realized by an electrophotographic method. The printing method is not particularly limited to the electrophotographic method.
The scanner 3300 is an image reading unit for reading an image printed on paper. In many cases, an ADF (Auto Document Feeder, not shown) is attached to the scanner 3300 as an option, and a plurality of documents can be automatically read. In some cases, the HDD 3110 is also used as a temporary image storage area.
The MFP 110 includes a network control module 500, a UI processing module 510, a job control application 520, a user authentication module 530, a printer control module 540, and a scanner control module 550.
The UI processing unit 510 analyzes an input from an external input controller or job information received from a job reception module 522 described below and displays screen data generated by a job display module 523 described below on the display unit 3090 when a screen change is necessary. When there is a user input to the hardkey 3120 or the touch panel 3070, the UI processing unit 510 notifies a job execution module 524 described later of a content of the user input.
The job control application 520 includes a job request module 521, the job reception module 522, the job display module 523, and the job execution module 524. The job control application 520 is a software module for cooperating with the job management server 130.
The job request module 521 communicates with the job management server 130 using the network control module 500 to request a workflow ticket (a setting information package). The workflow ticket is data including a job setting value and may include information other than the job setting value.
The job reception module 522 receives the workflow ticket as a response of the job request module 521. The job display module 523 (a job display unit) displays the job information in the workflow ticket on the display unit 3090 by notifying the UI processing module 510 of the workflow ticket received by the job reception module 522. At this time, if there are a plurality of received workflow tickets, a plurality of pieces of job information may be displayed on the display unit 3090.
Upon receiving a notification, which shows that job information displayed by the job display module 523 is selected, from the UI processing module 510, the job execution module 524 analyzes the selected job information. After that, according to the analysis result, the job execution module 524 (a job execution unit) notifies the printer control module 540 that controls the printer 3200 and the scanner control module 550 that controls the scanner 3300 of the selected job information and executes the job. The network control module 500 is a module for controlling the NIC 3050.
A software configuration of the job management server 130 will now be described with reference to
The job management server 130 includes a job management application 700 and an OS 750.
The job management application 700 is software running on the job management server 130 and can control a job through communication with the information processing apparatus 100 and communication with the MFP 110.
The software configuration of the job management application 700 will be described in further detail. The job management application 700 includes a communication module 701, a screen management module 702, a job setting screen display module 703, a job setting generation module 704, and a job setting management module 705. The job management application 700 further includes a job setting transmission module 706, a job execution result reception module 707, a chat transmission module 708, and a document management module 709.
The communication module 701 communicates with the information processing apparatus 100 and MFP 110 via a network adapter 751 included in the OS 750. The screen management module 702 manages screen information of the job setting screen 1100 (
When detecting a use request from the plug-in management module 306, the job setting screen display module 703 obtains the screen information from the screen management module 702 and sends it to the information processing apparatus 100 via the communication module 701 in order to display the job setting screen 1100 on the display 206.
The job setting generation module 704 (a generation unit) generates a workflow ticket for execution on the job execution module 524 in response to input to the job setting screen 1100. The job setting management module 705 (a management unit) manages and stores the workflow ticket generated by the job setting generation module 704.
The job setting transmission module 706, upon receiving a request for a workflow ticket from the job request module 521 via the communication module 701, retrieves the workflow ticket meeting a condition from the job setting management module 705 and sends it to the job reception module 522.
The job execution result reception module 707 receives the result of executing the job in the job execution module 524 and updates the information in the job setting management module 705 according to the received content. The chat transmission module 708 can send a chat to the chat management module 305. The document management module 709 can store a document as a scan result when the job execution module 524 performs scanning. The OS 750 and the network adapter 751 are respectively equivalent to the OS 350 and the network adapter 351, and descriptions thereof are omitted.
A process performed by the job management application 700 will now be described.
This process starts in a state in which a connection between the information processing apparatus 100 and the job management server 130 has been established and the collaboration tool screen 1000 is displayed on the display unit 206 due to activation of the collaboration application 300 in the information processing apparatus 100. In addition, steps S801 to S806 shown in the flowchart in
Requestor information stored in the RAM 202 includes user information. The user information is set on a UI screen (not shown) before starting this process. The collaboration application 300 is connected to the job management application 700 via the plug-in management module 306.
When the CPU 201 detects that a button 1001 for activating the MFP cooperation plug-in is pressed (a first operation) in the collaboration tool screen 1000 (
In the step S802, the CPU 201 first uses the communication module 302 to obtain screen information for the job setting screen 1100 (
As shown in
When the CPU 201 detects that the user has set various setting values of the workflow ticket by input to the job setting screen 1100 and then pressed the button 1107 for generating the workflow ticket (a second operation), the process proceeds to a step S803. At this time, the CPU 201 transmits various setting values of the workflow ticket to the job management server 130 in association with the user information about the user who currently logs in to the information processing apparatus 100 using the communication module 207 or the communication module 302 (a transmission unit).
The CPU 601 generates the workflow ticket using the job setting generation module 704 based on the various settings set by the user using the job setting screen 1100 in the step S803, and proceeds with the process to a step S804.
In the step S804, the CPU 601 stores the workflow ticket generated in the step S803 into the job setting management module 705 for each user information. That is, the workflow ticket generated in the step S803 is stored in the job setting management module 705 in association with the user information about the user who executes the job.
In a step S805, the CPU 601 determines whether the workflow ticket generated in the step S803 is a proxy job. Here, if the request destination 1105 is set when the workflow ticket generation button 1107 is pressed in the step S803, it is determined to be the proxy job. When it is the proxy job (YES in the step S805), the process proceeds to a step S806. Otherwise, the process is terminated.
The CPU 601 sends a workflow ticket notification 1003 to the chat using chat transmission module 708 (notification sending means) to a request destination user of the proxy job in the step S806 and finishes the process. As a result, the workflow ticket notification 1003 from the information processing system 1 is displayed on the chat display section 1002 of the collaboration tool screen 1000 as shown in
In this embodiment, the CPU 601 transmits the workflow ticket notification 1003 to the request destination user of the proxy job by the chat. However, the present invention is not limited to such a configuration as long as the request destination user of the proxy job is notified of the workflow ticket notification 1003. For example, the workflow ticket notification 1003 may be displayed as a pop-up notification on a mobile terminal (not shown) held by the request destination user of the proxy job.
The request destination user having received this workflow ticket notification 1003 by the chat moves to the installation location of the MFP 110 and logs in to the MFP110 in order to execute the job content 1102. In response to the login, the CPU 3020 in the MF 110 accepts the execution of the proxy job by the request destination user and starts a process in
In this process, the job control application 520 operating on the MFP 110 receives the workflow ticket from the job management application 700 operating on the job management server 130 and executes the job. In addition, each step shown in the flowchart in
When the CPU 3020 detects in a step S901 that a user logs in to the MFP 110 using the user authentication module 530, execution of the proxy job by the logged-in user (request destination user) is accepted and the process proceeds to a step S902.
In the step S902, the CPU 3020 activates the job control application 520 and requests a workflow ticket from the job management application 700. Specifically, the CPU 3020 obtains the user information from the login information input to the user authentication module 530 in the step S901 and transmits the user information to the job management server 130 at the same time as the request.
In the step S903, the CPU 601 determines whether there is a workflow ticket, which is associated with the user information transmitted in the step S902 and is not in a completion state, in the job setting management module 705 of the job management application 700. When it is determined that there is the workflow ticket (YES in the step S903), the job setting transmission module 706 transmits the corresponding workflow ticket to the MFP 110 as a response, and the process proceeds to a step S904. In the meantime, when it is determined that there is no such a workflow ticket (NO in the step S903), this process is terminated.
In the step S904, the CPU 3020 receives the workflow ticket transmitted as a response to the request in the step S902 with the job reception module 522. There may be a case where a plurality of workflow tickets are received in the step S904. Such a case will be described later in a second embodiment. A case where only one workflow ticket is received in the step S904 will be described in this embodiment.
In a step S905, the CPU 3020 displays a job detail screen 1200 (
Detailed information about the job information of the workflow ticket received in the step S904 is displayed in the job detail screen 1200. Thereafter, when the CPU 3020 detects that a job execution start button 1201 (an instruction item) is pressed by a user (a job execution event) (YES in a step S906), the process proceeds to a step S907. It should be noted that the process may proceed to the step S907 not when the job execution start button 1201 is pressed but when the job detail screen 1200 is displayed. In this case, the job detail screen 1200 does not include the job execution start button 1201 but includes only a job cancel button 1202, and the display of this screen is also terminated at the time when this process is terminated by an execution completion notification in a step S908 described later. Further, the job detail screen 1200 may display “Job is executing with the following settings” instead of “Job will be executed with the following settings”. If the job cancel button 1202 is pressed before the end of this process, an interrupt process for forcibly terminating this process is executed.
In the step S907, the CPU 3020 notifies the printer control module 540 controlling the printer 3200 and the scanner control module 550 controlling the scanner 3300 of the job settings in the workflow ticket to execute the job.
In the step S908, the CPU 3020 changes the state of the target workflow ticket managed by the job setting management module 705 to the completion state by using the job execution module 524 to send the target workflow ticket execution completion notification to the job management server 130. Thereafter, this process is terminated.
As described above, in this embodiment, the requester can perform the job setting when requesting another person (proxy executor) to execute a job in a chat by calling the job management application 700 from the collaboration application 300. This reduces a setting error when the proxy executor executes a job and the requester can obtain a desired result more easily. In addition, since the proxy executor does not need to be aware of the job settings, it is possible to reduce the time and effort for checking the settings.
Although the configuration in which the workflow ticket is transmitted from the job management server 130 to the MFP 110 has been described in this process, the present invention is not limited to such a configuration. For example, the job management server 130 may transmit the workflow ticket to the information processing apparatus 100 in transmitting the workflow ticket notification to the chat. In this case, the workflow ticket is transmitted from the information processing apparatus 100 to the MFP 110, and the MFP 110 displays the job detail screen 1200 based on the workflow ticket.
In the first embodiment, when the requester requests another person (proxy executor) to execute a job in a chat, the collaboration application 300 calls the job management application 700 to enable the requester to perform the job setting.
However, there may be a plurality of workflow tickets assigned to a user (proxy executor) in receiving the workflow ticket in the step S904. In this case, the CPU 3020 of the MFP 110 may be impossible to determine the workflow ticket to be displayed in the step S905 according to the method of the first embodiment.
In a second embodiment, a job list screen 1500 is displayed when a user to whom a plurality of workflow tickets are assigned uses the job control application 520 of the MFP 110.
In addition, according to the method of the first embodiment, it is impossible to generate a workflow ticket that combine a plurality of jobs, such as “print specific document, press stamp of manager, and scan”. At this time, it is possible to create separate workflow tickets for the respective jobs to be combined. However, in this case, even when the printing of the specific document is not finished, the job detail screen 1200 of the workflow ticket that scans the specific document may be displayed as another workflow ticket. This may confuse the user (proxy executor).
The second embodiment enables generation of a workflow ticket to which a plurality jobs are registered.
Hereinafter, the second embodiment will be specifically described.
First, a process until the information processing apparatus 100 connects to the job management server 130 and transmits a workflow ticket to the job management application 700 in the second embodiment will be described. Since this process is the same as that in
When the user presses an add job button 1301 (
The request destination user who receives this workflow ticket notification through the chat moves to the installation location of the MFP 110 and logs in to the MFP 110 in order to execute the job content 1302. In response to the login, the CPU 3020 in the MF 110 accepts the execution of the proxy job by the request destination user and starts a process in
In this process, the job control application 520 running on the MFP 110 receives the workflow ticket from the job management application 700 running on the job management server 130 and executes the job. Each step shown in the flowchart in
When the CPU 3020 detects that a user logs in to the MFP 110 using the user authentication module 530 in a step S1401, the process proceeds to a step S1402
In the step S1402, the CPU 3020 activates the job control application 520 and requests the workflow ticket from the job management application 700. Specifically, the CPU 3020 obtains the user information from the login information input to the user authentication module 530 in the step S1401, and transmits the user information to the job management server 130 at the same time as the request.
In the step S1403, the CPU 601 determines whether the job setting management module 705 of the job management application 700 includes a workflow ticket that is associated with the user of the user information sent in the step S1402 and is not in the completion state described below. When it is determined that there is the workflow ticket (YES in the step S1403), the job setting transmission module 706 transmits the corresponding workflow ticket as a response, and the process proceeds to a step S1404. In this embodiment, a case where a plurality of workflow tickets are transmitted will be described below. In the meantime, when it is determined that there is no such a workflow ticket (NO in the step S1403), this process is terminated.
In a step S1404, the CPU 3020 receives the workflow ticket(s) transmitted in response to the request in the step S902 with the job reception module 522.
In a step S1405, the CPU 3020 determines whether there are a plurality of workflow tickets received in the step S1404. When there are the plurality of workflow tickets (YES in the step S1405), the process proceeds to a step S1406. When there is one workflow ticket (NO in the step S1405), the process proceeds to a step S1408.
In the step S1406, the CPU 3020 displays the job list screen 1500 (
The job list screen 1500 displays the job information of each workflow ticket received in the step S1404. At this time, as for the workflow ticket having a plurality of jobs, only the information about a job to be processed first is displayed on the job list screen 1500. For example, a top button 1501 on the job list screen 1500 indicates a workflow ticket having a job 1311 to be processed first and a job 1312 to be processed second that are registered using the job setting screen 1310 shown in
When the CPU 3020 detects that one of the pieces of job information displayed on the job list screen 1500 has been selected by the user in a step S1407, the process proceeds to the step S1408.
In the step S1408, the CPU 3020 displays the job detail screen 1520 (
The job detail screen 1520 displays details of the job information that is detected to be selected in the step S1407. It should be noted that the content displayed on the job detail screen 1520 may overlap the content displayed in the job list screen 1500. Thereafter, when the CPU 3020 detects that the job execution start button 1521 is pressed by the user (a job execution event) (YES in a step S1409), the process proceeds to a step S1410. It should be noted that the process may proceed to the step S1410 in displaying the job detail screen 1520 instead of press of the job execution start button 1521. In this case, the job detail screen 1520 does not include the job execution start button 1521 but includes only a job cancel button 1522, and the display of this screen is also terminated at the time when this process is terminated by the execution completion notification in a step S1412 described later. If the job cancel button 1522 is pressed before the end of this process, an interrupt process for forcibly terminating this process is executed.
The CPU 3020 determines in a step S1411 whether all the jobs setting in the workflow ticket have been executed. When all the jobs have been executed (YES in step S1411), the process proceeds to a step S1412.
In the meantime, when only a part of the jobs, i.e., only the job indicated on the job detail screen 1520, has been executed (NO in the step S1411), the process proceeds to a step S1413. In the step S1413, the CPU 3020 transmits the completion notification about the part of the jobs in the target workflow ticket to the job management server 130 with the job execution module 524, and then returns the process back to the step S1402. When the job execution result reception module 707 receives the completion notification about the part of the jobs in the workflow ticket, the CPU 601 of the job management server 130 updates the workflow ticket in the job setting management module 705 according to the result and then determines a job to be executed next. When the process in the step S1406 is executed again after returning back to the step S1402, the CPU 3020 displays a job list screen 1510 (
As described above, in this embodiment, the plurality of workflow tickets addressed to the login user who is the proxy executor are displayed in the job list screen on the display unit 3090 of the MFP 110. When the requester generates a workflow ticket combining a plurality of jobs, the job list screen displays only information about a job to be currently processed in the workflow ticket. This prevents confusion when the proxy executor executes a job from the requester and improves usability.
Embodiment(s) of the present invention can also be realized by a computer of a system or apparatus that reads out and executes computer executable instructions (e.g., one or more programs) recorded on a storage medium (which may also be referred to more fully as a ‘non-transitory computer-readable storage medium’) to perform the functions of one or more of the above-described embodiment(s) and/or that includes one or more circuits (e.g., application specific integrated circuit (ASIC)) for performing the functions of one or more of the above-described embodiment(s), and by a method performed by the computer of the system or apparatus by, for example, reading out and executing the computer executable instructions from the storage medium to perform the functions of one or more of the above-described embodiment(s) and/or controlling the one or more circuits to perform the functions of one or more of the above-described embodiment(s). The computer may comprise one or more processors (e.g., central processing unit (CPU), micro processing unit (MPU)) and may include a network of separate computers or separate processors to read out and execute the computer executable instructions. The computer executable instructions may be provided to the computer, for example, from a network or the storage medium. The storage medium may include, for example, one or more of a hard disk, a random-access memory (RAM), a read only memory (ROM), a storage of distributed computing systems, an optical disk (such as a compact disc (CD), digital versatile disc (DVD), or Blu-ray Disc (BD)™), a flash memory device, a memory card, and the like.
While the present invention has been described with reference to exemplary embodiments, it is to be understood that the invention is not limited to the disclosed exemplary embodiments. The scope of the following claims is to be accorded the broadest interpretation so as to encompass all such modifications and equivalent structures and functions.
This application claims the benefit of Japanese Patent Application No. 2022-132615, filed Aug. 23, 2022, which is hereby incorporated by reference herein in its entirety.
| Number | Date | Country | Kind |
|---|---|---|---|
| 2022-132615 | Aug 2022 | JP | national |
