Patent Application
20170090718
The present invention relates generally to the field of electronic messages, and more particularly to grouping electronic messages.
Typically, individuals can engage in multi-party message conversations using electronic message services, such as text messages. When responding to an electronic message, users of electronic message services can select a few options to select whom they send the message to. For example, users involved with a group message can typically select a “Reply” option, which enables a user to respond to all participants of the group message. Generally, user messages sent in reply to a group message (e.g., a group chat) are displayed to their recipients in order of receipt.
Embodiments of the present invention provide methods, program products, and systems for linking selected messages in electronic message threads. In one embodiment of the present invention, a method is provided comprising: identifying a set of related messages, wherein the set of related messages includes at least a first message and a second message related to the first message; displaying in a user interface displaying the first message, a graphical element associated with the first message; and responsive to receiving a user interaction with a visual indication, displaying the second message; wherein the second message is one of the following: a message that responds to the first message or a message that the first message responds to.
Embodiments of the present invention recognize that in multi-party message conversations, messages and responses to those messages can be misinterpreted by users. In some instances, multiple questions from different users may be asked and a response to any one of those questions may be misinterpreted as a response for the other questions. For example, a group message between three users (alpha, beta, gamma) can have two questions A and B from user alpha and beta respectively. A response by user gamma could be misinterpreted as a response to either question A or B. Typically, to distinguish between responses, a user (e.g., user gamma) would have to manually identify and provide enough textual detail for other users (e.g., alpha and beta) to discern which question is being answered. Embodiments of the present invention provide solutions to eliminate potential confusion between users in group messages. In this manner, as discussed in greater detail in this specification, embodiments of the present invention can be used to continue message conversations without having to manually identify which responses correspond to each other.
Computer system 102 includes message analysis program 104. Message analysis program 104 communicates with mobile computer system 108 and mobile computer system 110 to receive messages from mobile computer systems 108 and 110 to create a visual indication of linked messages for user interfaces (not shown) of mobile computer systems 108 and 110 based, at least in part, on content of the messages as well as the relationship each message has to previous messages, as discussed in greater detail with regard to
In this embodiment, a relationship between a selected message and a subsequent message can be a parent/child relationship (e.g., a selected message, and a response to the selected message). Multiple messages sent to more than one individual can be designated as having a sibling relationship (e.g., two or more messages sent in parallel to multiple recipients). For example, one person may send a message asking a question to three other people. The messages generated in response to the question can be identified as siblings.
In this embodiment, each message is associated with metadata that can be used to classify and identify each respective message. For example, each message is associated with a respective message ID that distinguishes that message from another. The message ID can also indicate the author of the message. Each message is also associated with a corresponding timestamp that indicates when the message was transmitted. In this embodiment, message analysis program 104 can identify relationships between messages and use those relationships to create visual indications of those relationships which can eliminate confusion between responses to messages.
For example, in a group message between four individuals alpha, beta, gamma, and delta, individuals alpha, beta, and gamma can send messages M1-3. Messages M1-3 each ask a different question addressed to individual delta. Individual delta responds to questions posed in messages M1-3 by generating messages M4-6 containing the following content: “yes”, “no”, and “yes”, respectively. Message analysis program 104 can identify parent/child relationships exist between messages M1 and M4, between messages M2 and M5, and between messages M3 and M6.
Message analysis program 104 can use the identified parent/child relationships to create graphical elements for a user interface displaying messages. The term “graphical element” as used herein, refers to a visual indication displayable by the user interface that denotes relationships between messages (e.g., a parent/child relationship) and/or identifies participants of those messages. Generally speaking, graphical elements are capable of being interacted with by users of the user interface. For example, responsive to a user interaction with a graphical element associated with a first message, message analysis program 104 can display a visual indication that corresponds to a second message that responds to the first message, as described later in this specification.
In this embodiment, a graphical element can be one or more symbols (e.g., arrows) for each respective message displayed in the user interface. For example, a “down arrow” at the end of a message denotes a parent message while an “up arrow” denotes a child message. In other embodiments, message analysis program 104 can use any number of combination of symbols and/or characters to denote parent and child relationships.
In another embodiment, a graphical element may be a visual indication other than a combination of symbols and/or characters. For example, a graphical element can be a visual indication that includes highlighting related messages (e.g., parent/child relationship), where the related messages themselves are capable of being interacted with by users of the user interface. In another embodiment, a graphical element may also serve as a visual indication that is displayed in response to receiving a user interaction with a different graphical element. Continuing the above example, a user may select graphical element A (e.g., clicking on graphical element A on a computer screen) associated with a first message and the resulting visual indication is a highlighted graphical element (e.g., graphical element B) associated with a second message, where the second message responds to the first message.
In other embodiments, message analysis program 104 can create a visual indication by moving identified responses (e.g., child message) in a position directly beneath parent messages. For example, in a group message between four individuals alpha, beta, gamma, and delta, individuals alpha, beta, and gamma can send messages M1-3. Messages M1-3 each ask a different question addressed to individual delta. Individual delta responds to questions posed in messages M1-3 by generating messages M4-6 containing the following content: “yes”, “no”, and “yes”, respectively. Message analysis program 104 can identify parent/child relationships exist between messages M1 and M4, between messages M2 and M5, and between messages M3 and M6. Message analysis program 104 can then create a visual indication by moving message M4 directly beneath message M1, moving message M5 beneath message M2, and moving message M6 beneath message M3.
In this embodiment, a user interface displaying messages can have icons associated with users followed by content of a sent message of the user. For example, a group message (e.g., a group text) between three users, alpha, beta, and gamma can have the following user interface display for a user device (e.g., mobile phone) that has three messages M1-3: the icon of user alpha followed by the content of message M1; the icon of user beta followed by the content of message M2 generated in response to message M1; and the icon of user gamma followed by the content of message M3, also generated in response to message M11. In general, the user interface displaying messages sent by one or more users can be implemented with any combination of one or more message interface applications.
Continuing the above example, message analysis program 104 can create a graphical element for the user interface by adding a “down arrow” to the end of the content of message M1 to denote that message M1 is a parent message. For messages M2 and M3, message analysis program 104 can add “up arrows” to each respective message to indicate a child relationship to message M1.
Message analysis program 104 can display a visual indication to show the identified relationships (e.g., subsequent messages generated in response to a message or messages that are being responded to). In this embodiment, message analysis program 104 can, responsive to a user selecting a graphical element (e.g., an up or down arrow) display one or more icons of users next to the added arrow (e.g., to show a message that responds to an earlier message) that enlarge when a message is selected to identify participants that have responded to the selected message, as discussed in greater detail, with regard to
Mobile computer systems 108 and 110 communicate with message analysis program 104 via network 106 to receive graphical elements indicating linked messages from an originating message device to a receiving message device. In this embodiment, mobile computer system 108 and 110 are cellular devices (i.e. mobile phones). In general, mobile computer system 108 and 110 can be implemented with any device capable of sending and receiving messages.
The term “messages”, as used herein, refers to any electronic communication medium known in the art. For example, a message can be a text message, e-mail, multimedia message service (MMS) message, etc. The phrase, “originating message device”, as used herein, refers to a communication device (e.g., mobile computer system 108) that is used, for illustrative purposes, as a device that initiates a message. The phrase, “receiving message device”, as used herein, refers to a communication device (e.g., mobile computer system 110) that is used as the device that receives a message. For illustrative purposes, this embodiment may be discussed with respect to mobile computer system 108 serving as the originating message device and mobile computer system 110 serving as the receiving message device. It should be understood that either mobile computer system can serve as the originating message device while the other serves as the receiving message device.
Network 106 can be, for example, a local area network (LAN), a wide area network (WAN) such as the Internet, or a combination of the two, and include wired, wireless, or fiber optic connections. In general, network 106 can be any combination of connections and protocols that will support communications between computer system 102, mobile computer system 108, and mobile computer system 110, in accordance with a desired embodiment of the invention.
In step 202, message analysis program 104 receives input from mobile computer system 108. In this embodiment, an input may be an original message (i.e., a parent message) or a response to an original message (i.e., a child message). In this embodiment, a user may specify that the input is an original message or a response to an original message. For example, a user may specify that the input responds to a particular message. Responsive to receiving the input from the user, message analysis program 104 can then identify parent/child relationships between messages. In other embodiments, message analysis program 104 can receive inputs from one or more components of computing environment 100.
In another embodiment, message analysis program 104 can identify an original message (i.e., a parent message) or a response to an original message (i.e., a child message) using natural language processing. In other words, message analysis program 104 can identify relationships between messages using natural language processing. For example, message analysis program 104 can use natural language annotations (e.g., sentence splitting, tokenization, POS tagging, chunking, dependency parsing, and anaphora resolution, etc.) to process the semantics of the text.
In step 204, message analysis program 104 creates a graphical element for a user interface that displays messages for mobile computer system 108. In this embodiment, message analysis program 104 creates a graphical element for the user interface displaying messages by adding arrows to indicate message relatedness, linking related messages, and listing icons of users associated with the linked messages, as discussed in greater detail with regard to
In step 206, message analysis program 104 returns the graphical element for the user interface that displays messages to mobile computer system 108 and 110. In this embodiment, message analysis program 104 returns the graphical element by transmitting the graphical element to mobile computer systems 108 and 110 via network 106.
In step 302, message analysis program 104 adds arrows to messages of the user interface displaying messages. In this embodiment, message analysis program 104 adds arrows to messages based, at least in part on message relatedness (e.g., parent/child relationship). For example, message analysis program 104 can add arrows to the end of messages to denote relationships (e.g., parent/child relationship). In this embodiment, a “down arrow” indicates a parent message. Conversely, an “up arrow” denotes a child message. In other embodiments, message analysis program 104 can use any combination of symbols to denote message relatedness. An example output of step 302 is discussed in greater detail with regard to
Where one parent message has more than one child messages that respond to the parent message, message analysis program 104 can add a number following the “down arrow” to indicate the number of child messages that have responded to the parent message. For example, two subsequent child messages can respond to a parent message. Message analysis program 104 can then add a down arrow to the parent message and a number two in front of the arrow to indicate that two separate child messages have responded.
Conversely, where one child message responds to multiple parent messages, message analysis program 104 can add a number following the “up arrow” to show that the child message responds to more than one parent message. For example, in a group message between four users, alpha, beta, gamma, and delta, users alpha, beta, and gamma may generate messages M1-3, respectively. User delta generates two messages M4 and M5 and has indicated that message M4 responds to message M1 and M2, while message M5 responds to message M3. Message analysis program 104 can then add down arrows at the end of messages M1-3. Message analysis program 104 also adds up arrows to the ends of messages M4 and M5. Message analysis program 104 can then add a number two in front of the up arrow to denote that message M4 responds to multiple parent messages (e.g., messages M1 and M2).
In step 304, message analysis program 104 links related messages. In this embodiment, message analysis program 104 links related messages by associating parent and child messages so that responsive to selecting one, retrieves the other. For example, a group message can have three messages M1-3. Message M1 is an original, parent message. Message M2 is an unrelated parent message. Message M3 is a child message that responds to message M1. Message analysis program 104 can link messages M1 and M3 so that by selecting message M1, the user interface scrolls over unrelated messages (e.g., message M2) and displays message M3.
In step 306, message analysis program 104 lists icons associated with users that corresponds to each linked related message. In this embodiment, message analysis program 104 can list icons at the end of each linked message (i.e., next to the added arrow) to denote users associated with linked messages. For example, a group message can have three messages M1-3. Message M1 is an original, parent message associated with icon A of user alpha. Message M2 is an unrelated parent message associated with icon B of user beta. Message M3 is a child message that responds to message M1 and is associated with icon C of user gamma. Message analysis program 104 displays miniature icons A and C at the end of message M1. An example output of step 306 is discussed in greater detail with regard to
In this embodiment, message analysis program 104 can enlarge the miniature icons responsive to selecting a linked message. Continuing the above example, a user may select linked message M1. Responsive to selecting linked message M1, message analysis program 104 can enlarge icons associated with users alpha and gamma. In this embodiment, a message may be selected via a touch screen and pressing an area of the screen that corresponds to the message and holding the point for a user-defined number of seconds.
In other embodiments, message analysis program 104 can hide the miniature icons and display them responsive to a user selecting an option to display the miniature icons. For example, in a touch screen display, an option may be selecting an area of a screen display. Responsive to a user selecting an area of the screen display, message analysis program 104 can display the miniature icons.
Optionally, message analysis program 104 can scroll to the response of a parent message responsive to a user selecting the miniature icon. Continuing the above example, responsive to selecting linked message M1, message analysis program 104 can enlarge icons associated with users alpha and gamma. Responsive to a user selecting the icon associated with user alpha, message analysis program 104 can scroll through the group message (i.e., to skip over message M2) to display the response of user alpha (e.g., to display message M3).
Accordingly, by performing the operational steps of
Icon 418 denotes user gamma and message 408 denotes user gamma's message. The contents of message 408 respond to message 402 but do not agree with the proposal of message 402. Instead the contents of message 408 indicate that user gamma suggests going to the park as an alternative.
Icon 420 denotes user delta and message 410 denotes user delta's message. The contents of message 410 indicate that user delta is in agreement. However, the contents of message 410 do not specify to which message (e.g., message 402 or message 408) user delta is in agreement with, which can cause confusion among the users. Message analysis program 104 can create visual indications to eliminate this confusion as shown and described in
In this example, message analysis program 104 has identified that: message 402 is a parent message; message 406 is a child message that was generated in response to message 402; message 408 responds to message 402 and is a parent message because the contents of message 408 do not answer the question posed in message 402; message 410 is a child message of message 408; and that message 412 is a child of message 402.
In
In this example, a user has selected area 436 which is associated with message 402. Responsive to selecting area 436, icons 416A and 422A are displayed. In this example, icons 416A and 422A are miniature icons of 416 and 422, respectively. Thus, selecting message 402 by selecting area 436, allows a user to visually see the users who have responded to message 402 (e.g., icon 416 and 422 which correspond to users beta and epsilon). Conversely, selecting message 412 by touching area 438 displays icon 414A.
In this example, a user has selected icon 422A. Responsive to receiving a user selection of icon 422A, message analysis program 104 can display the child message that responds to message for 402 (e.g., message 412). In this embodiment, message analysis program 104 scrolls past other messages (e.g., messages 406, 408, and 410) not linked to the selected message (e.g., 402) which then allows a user to jump to message 412. In other embodiments, message analysis program 104 can display the linked messages in any manner known in the art.
In this example, five users (alpha, beta, gamma, delta, and epsilon) have a group message. User epsilon is a teacher and is identified by icon 526. Users alpha, beta, gamma, and delta are caretakers of students taught by epsilon and are identified by icons 518, 520, 522, and 524, respectively. Each caretaker is asking user epsilon a question about the caretaker's respective student, generating messages 502, 504, 506, and 508, respectively.
In this example, user epsilon generates messages 510, 512, 514, and 516 to respond to messages 502, 504, 506, and 508, respectively. Instead of responding with simple “yes” and “no” answers, user epsilon has to include enough detail in user epsilon's response to indicate which message user epsilon is responding to.
Message analysis program 104 has added arrows 528, 530, 532, and 534 that indicate messages 502, 504, 506, and 508 are all parent messages. Message analysis program 104 has also added arrows 536 and 538 to denote that messages 542 and 544 are child messages, respectively.
In instances where a child message responds to more than one message (e.g., message 544 responds to messages 504, 506, and 508), message analysis program 104 can add the number of messages that child message responds to. In this example, arrow 538 indicates that message 544 responds to three different parent messages. In this example, a user has selected area 540 which displays icons 520A, 522A, and 524A which indicate the icons belonging to the users whose message has been responded to.
Computer system 600 includes communications fabric 602, which provides for communications between one or more processors 604, memory 606, persistent storage 608, communications unit 612, and one or more input/output (I/O) interfaces 614. Communications fabric 602 can be implemented with any architecture designed for passing data and/or control information between processors (such as microprocessors, communications and network processors, etc.), system memory, peripheral devices, and any other hardware components within a system. For example, communications fabric 602 can be implemented with one or more buses.
Memory 606 and persistent storage 608 are computer-readable storage media. In this embodiment, memory 606 includes random access memory (RAM) 616 and cache memory 618. In general, memory 606 can include any suitable volatile or non-volatile computer-readable storage media. Software is stored in persistent storage 608 for execution and/or access by one or more of the respective processors 604 via one or more memories of memory 606.
Persistent storage 608 may include, for example, a plurality of magnetic hard disk drives. Alternatively, or in addition to magnetic hard disk drives, persistent storage 608 can include one or more solid state hard drives, semiconductor storage devices, read-only memories (ROM), erasable programmable read-only memories (EPROM), flash memories, or any other computer-readable storage media that is capable of storing program instructions or digital information.
The media used by persistent storage 608 can also be removable. For example, a removable hard drive can be used for persistent storage 608. Other examples include optical and magnetic disks, thumb drives, and smart cards that are inserted into a drive for transfer onto another computer-readable storage medium that is also part of persistent storage 608.
Communications unit 612 provides for communications with other computer systems or devices via a network (e.g., network 106). In this exemplary embodiment, communications unit 612 includes network adapters or interfaces such as a TCP/IP adapter cards, wireless Wi-Fi interface cards, or 3G or 4G wireless interface cards or other wired or wireless communication links. The network can comprise, for example, copper wires, optical fibers, wireless transmission, routers, firewalls, switches, gateway computers and/or edge servers. Software and data used to practice embodiments of the present invention can be downloaded to computer system 102 through communications unit 612 (e.g., via the Internet, a local area network or other wide area network). From communications unit 612, the software and data can be loaded onto persistent storage 608.
One or more I/O interfaces 614 allow for input and output of data with other devices that may be connected to computer system 600. For example, I/O interface 614 can provide a connection to one or more external devices 620 such as a keyboard, computer mouse, touch screen, virtual keyboard, touch pad, pointing device, or other human interface devices. External devices 620 can also include portable computer-readable storage media such as, for example, thumb drives, portable optical or magnetic disks, and memory cards. I/O interface 614 also connects to display 622.
Display 622 provides a mechanism to display data to a user and can be, for example, a computer monitor. Display 622 can also be an incorporated display and may function as a touch screen, such as a built-in display of a tablet computer.
The present invention may be a system, a method, and/or a computer program product. The computer program product may include a computer readable storage medium (or media) having computer readable program instructions thereon for causing a processor to carry out aspects of the present invention.
The computer readable storage medium can be a tangible device that can retain and store instructions for use by an instruction execution device. The computer readable storage medium may be, for example, but is not limited to, an electronic storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. A non-exhaustive list of more specific examples of the computer readable storage medium includes the following: a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or Flash memory), a static random access memory (SRAM), a portable compact disc read-only memory (CD-ROM), a digital versatile disk (DVD), a memory stick, a floppy disk, a mechanically encoded device such as punch-cards or raised structures in a groove having instructions recorded thereon, and any suitable combination of the foregoing. A computer readable storage medium, as used herein, is not to be construed as being transitory signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through a waveguide or other transmission media (e.g., light pulses passing through a fiber-optic cable), or electrical signals transmitted through a wire.
Computer readable program instructions described herein can be downloaded to respective computing/processing devices from a computer readable storage medium or to an external computer or external storage device via a network, for example, the Internet, a local area network, a wide area network and/or a wireless network. The network may comprise copper transmission cables, optical transmission fibers, wireless transmission, routers, firewalls, switches, gateway computers and/or edge servers. A network adapter card or network interface in each computing/processing device receives computer readable program instructions from the network and forwards the computer readable program instructions for storage in a computer readable storage medium within the respective computing/processing device.
Computer readable program instructions for carrying out operations of the present invention may be assembler instructions, instruction-set-architecture (ISA) instructions, machine instructions, machine dependent instructions, microcode, firmware instructions, state-setting data, or either source code or object code written in any combination of one or more programming languages, including an object oriented programming language such as Smalltalk, C++ or the like, and conventional procedural programming languages, such as the “C” programming language or similar programming languages. The computer readable program instructions may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the latter scenario, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet Service Provider). In some embodiments, electronic circuitry including, for example, programmable logic circuitry, field-programmable gate arrays (FPGA), or programmable logic arrays (PLA) may execute the computer readable program instructions by utilizing state information of the computer readable program instructions to personalize the electronic circuitry, in order to perform aspects of the present invention.
Aspects of the present invention are described herein with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer readable program instructions.
These computer readable program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions/acts specified in the flowchart and/or block diagram block or blocks. These computer readable program instructions may also be stored in a computer readable storage medium that can direct a computer, a programmable data processing apparatus, and/or other devices to function in a particular manner, such that the computer readable storage medium having instructions stored therein comprises an article of manufacture including instructions which implement aspects of the function/act specified in the flowchart and/or block diagram block or blocks.
The computer readable program instructions may also be loaded onto a computer, other programmable data processing apparatus, or other device to cause a series of operational steps to be performed on the computer, other programmable apparatus or other device to produce a computer implemented process, such that the instructions which execute on the computer, other programmable apparatus, or other device implement the functions/acts specified in the flowchart and/or block diagram block or blocks.
The flowchart and block diagrams in the Figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of instructions, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems that perform the specified functions or acts or carry out combinations of special purpose hardware and computer instructions.
The descriptions of the various embodiments of the present invention have been presented for purposes of illustration, but are not intended to be exhaustive or limited to the embodiments disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the invention. The terminology used herein was chosen to best explain the principles of the embodiment, the practical application or technical improvement over technologies found in the marketplace, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein.
