Patent Application
20100070387
The present invention generally relates to the field of sales of products and services over a network, and particularly to local availability of products and services on a sales user interface.
With the advent of e-commerce, manufacturers are able to offer goods for sale to a wide range of consumers. However, when purchasing goods, many consumers desire to interact in person with the good in order to make a selection. In order to achieve this, often a consumer may travel to store location, which in many instances is not related to the Internet provider.
For example, a user may research and view pictures of a particular type of product at an Internet provider's web site. However, the user may venture to a store location, which while offering a similar type of good, is not the same good as offered by the Internet provider. Thus, the Internet provider may lose the sale due to the consumer's inability to physically interact with the good. Even in instances where the Internet provider has physical store locations to address these problems, the user may be unaware of the location, and thus still purchase the item from a different provider.
Thus, even with the availability of goods over the Internet, there is still an important role for physical store locations located conveniently to a consumer to provide desired goods and services related to the goods. Additionally, services may be offered which are tailored to the goods desired by the consumer which may greatly increase the consumer's enjoyment and productivity utilizing the good. However, the user may be unaware of these related services, and thus may not fully realize the advantages offered by the “click-and-mortar” business.
Therefore, it would be desirable to provide a system and method for local availability of products and services on a sales user interface.
Accordingly, the present invention is directed to a system and method for local availability of products and services on a sales user interface. Through use of the present invention, availability of goods and corresponding services offered at a location near the user may be communicated to a consumer, thereby informing the consumer of desirable services and goods. In this way, potential consumers are notified of good and service availability, and are therefore more likely to avail themselves of the provider's goods and services.
In an aspect of the present invention, a method for identifying services corresponding to a product available to a user based on user location includes monitoring user interaction with network navigation software operating on an information handling system. A product is identified based on the monitored user interaction with the network navigation software and a service corresponding to the identified product determined, the service determination based on user location.
It is to be understood that both the forgoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention as claimed. The accompanying drawings, which are incorporated in and constitute a part of the specification, illustrate an embodiment of the invention and together with the general description, serve to explain the principles of the invention.
The numerous advantages of the present invention may be better understood by those skilled in the art by reference to the accompanying figures in which:
Reference will now be made in detail to the presently preferred embodiments of the invention, examples of which are illustrated in the accompanying drawings.
Referring generally now to
Additionally, services may be offered which are tailored to the goods desired by the consumer. However, the user may be unaware of these related services, and thus may not fully realize the advantages offered by the “click-and-mortar” business. Through use of the present invention, availability of goods and corresponding services offered at a location near the user may be communicated to a consumer, thereby informing the consumer of desirable services and goods. In this way, potential consumers are notified of good and service availability, and are therefore more likely to avail themselves of the provider's goods and services.
Referring now to
For example, a consumer may access a first web site 104 supplied by a retail provider 112. The provider 112 may have a physical location that would enable a user, when finding a desirable good, to interact with the good before purchase. Additionally, services may be provided which correspond to the good, which may make the good and services as a combination more desirable to the consumer. Through use of the present invention, a user is notified of corresponding services offered in relation to goods desired by the consumer near the consumer's location. Thus, a consumer may be made aware of the availability of services and goods at a location near the consumer, and thus promote the likelihood that the consumer will purchase the good, interact with the good at the provider's location, avail themselves of related services, and the like.
Referring now to
Through use of the present invention, user interaction with a good may be monitored and products identified based on the monitored interaction. A corresponding service may be found based on the user's location and the user notified of the availability. For example, an additional window 212 may be displayed having a display of data indicated the available service, the particular location of the available corresponding service, offer to sign-up the user for the service when purchasing the good, give directions to the location, and the like without departing from the spirit and scope of the present invention. In this way, a “click-and-mortar” provider may realize a synergy between accessibility of a network site and benefits of physical locations and provide these benefits to the consumer.
Referring now to
A corresponding service is determined for the identified product, the service determination based on user location 306. For instance, a user may select software and a service found for instructing the user on how to operate the software offered at a location near the user. The user's location may be determined utilizing a variety of methods, such as accessing an identifier of user location including zip code, postal address, area code of phone number, determined utilizing a position determining device, and the like. Thus, a user may be provided with notifications of services related to products which are offered in the user's proximity. Such proximity may comfort the user, from what is considered by some to be the isolation of the consumer from the provider, by indicating to the user of the availability of product and services by the provider at the user's locale.
Referring now to
For example, an information handling system 402 may include a network connection device suitable for accessing a global network, such as the internet 404. To navigation through the multitude of network sites, network navigation software may be utilized, such as an internet browser 406. The internet browser 406 enables a user to progress through the variety of web sites 408 & 410 and access desired products 412 & 414 at the web sites 408 & 410.
User interaction with the web sites 408 & 410 and the included products 412 & 414 are monitored by the present invention and products identified 412 & 414. Services 416, 418 & 420 corresponding to the products 412 & 414 may be identified through a database of locations of offered services 424, even if the services are offered by a provider 422 which is different from the providers of the web sites 408 & 410. Thus, services may be provided even for purchasers of goods from other locations, as will be discussed in greater detail in relation to
Referring now to
A database of services offered is queried to determine a service offered within a desired proximity to the user's location 510. For instance, multiple service providers may be queried, with closer providers being queried first 512. A centralized database of a plurality of locations may also be queried 514, such as a database including multiple provider locations of a retail chain, and the like. Thus, services may be determined within varying proximities to a user. Although decreasing proximity has been discussed, it should be apparent that a variety of criteria may be utilized in accordance with the present invention.
Referring now to
For example, a user's interaction with a browser is monitored 602 and a product selected by the user, as determined through the monitored interaction, is identified 604. Availability of the product and/or service by a specified provider is checked 606, if not available, the system continues to monitor user interaction 602.
However, if the product and/or service is available from the provider 606, the user is notified of product/service availability 608. Notifying the user may include rerouting the user to the specified provider's site 610, displaying the available product/service and related data in a separate window 612, or other like methods 614 as contemplated by a person of ordinary skill in the art.
Referring now to
For instance, user interaction with network navigation software may be monitored 702 and a product identified through the monitored interaction 704. A first determination is made if the product and/or corresponding service is available from the provider 706. If not, an additional determination is made as to whether the product is included in a product bundle 708. If a corresponding product bundle is not found, a determination is made for similar products and/or services related to the similar product available 710. If the product, product bundle or similar product/service is found, the user's location is determined 712 and the available options output 714.
In exemplary embodiments, the methods disclosed may be implemented as sets of instructions or software readable by a device. Further, it is understood that the specific order or hierarchy of steps in the methods disclosed are examples of exemplary approaches. Based upon design preferences, it is understood that the specific order or hierarchy of steps in the method can be rearranged while remaining within the scope of the present invention. The accompanying method claims present elements of the various steps in a sample order, and are not meant to be limited to the specific order or hierarchy presented.
Although the invention has been described with a certain degree of particularity, it should be recognized that elements thereof may be altered by persons skilled in the art without departing from the spirit and scope of the invention. One of the embodiments of the invention can be implemented as sets of instructions resident in the memory of one or more information handling systems, which may include memory for storing a program of instructions and a processor for performing the program of instruction, wherein the program of instructions configures the processor and information handling system. Until required by the information handling system, the set of instructions may be stored in another readable memory device, for example in a hard disk drive or in a removable medium such as an optical disc for utilization in a CD-ROM drive and/or digital video disc (DVD) drive, a compact disc such as a compact disc-rewriteable (CD-RW), compact disc-recordable and erasable; a floppy disk for utilization in a floppy disk drive; a floppy/optical disc for utilization in a floppy/optical drive; a memory card such as a memory stick, personal computer memory card for utilization in a personal computer card slot, and the like. Further, the set of instructions can be stored in the memory of an information handling system and transmitted over a local area network or a wide area network, such as the Internet, when desired by the user.
Additionally, the instructions may be transmitted over a network in the form of an applet that is interpreted or compiled after transmission to the computer system rather than prior to transmission. One skilled in the art would appreciate that the physical storage of the sets of instructions or applets physically changes the medium upon which it is stored electrically, magnetically, chemically, physically, optically or holographically so that the medium carries computer readable information.
It is believed that the system and method of the present invention and many of its attendant advantages will be understood by the forgoing description. It is also believed that it will be apparent that various changes may be made in the form, construction and arrangement of the components thereof without departing from the scope and spirit of the invention or without sacrificing all of its material advantages. The form herein before described being merely an explanatory embodiment thereof. It is the intention of the following claims to encompass and include such changes.
| Number | Date | Country | |
|---|---|---|---|
| Parent | 10260195 | Sep 2002 | US |
| Child | 12624507 | US |
