Patent Application
20060242246
1. Statement of the Technical Field
The present invention relates to the field of collaborative computing and more particularly to instant messaging and chat systems.
2. Description of the Related Art
Real time communications systems provide a substantial enhancement over more traditional, asynchronous communications systems. Electronic mail delivery systems, the prototypical asynchronous communications systems, in its time represented a giant leap forward in respect to global interpersonal communications. Prior to electronic mail, individuals primarily communicated via telephone, facsimile and post. With electronic mail, however, individuals expect near instant delivery of text, and even imagery, audio and video, without incurring the delay typical of the postal system, or the expense associated with telephony and fax technologies.
Despite the ubiquity of electronic mail, asynchronous communications systems lack several elements common in the realm of real time communications systems. In particular, the seemingly instant delivery of a message cannot be experienced in the world of electronic mail. In a real-time society, the minor latencies associated with electronic mail often cannot be suitable for the task at hand where a real-time conversation will be required in addressing a problem or performing a collaborative task. More importantly, often the feel and nature of a “conversation” as it is known to human beings only can be approximated through real time communications where the participants to a conversation feel the spontaneity of an exchange of ideas, much as is the case in a live, face-to-face conversation.
The recent rapid development of the Internet has led to advanced modes of synchronous, real-time collaboration able to fulfill the real-time communicative requirements of the modem computing participant. Using the Internet as a backbone, individuals worldwide can converge in real-time in cyberspace to share ideas, documents and images in a manner not previously possible through conventional telephony and video conferencing. To facilitate collaboration over the Internet, a substantial collection of technologies and protocols have been assembled to effectively deliver audio, video and data over the single data communications medium of the Internet. These technologies include several human-to-human collaborative environments such as instant messaging and persistent chat rooms.
Within a human-to-human collaborative environment such as an instant messenger, it is possible for a user to intentionally prevent the delivery of messages transmitted by other users. Typically, such a state is known as “Offline” or “Do Not Disturb”. Users attempting to instant message a recipient who is offline or in a do not disturb state will be notified before transmitting a message that it is unlikely that the intended recipient is online and able to receive the message.
When sending a message to an intended recipient despite the offline status of the intended recipient, the sender will never know with certainty if the message has been received by the intended recipient. Moreover, if a sender chooses to send a message to a recipient despite the offline state or do not disturb state, the message will be lost. At best, the sender can be notified of when the intended recipient enters a receptive state in which the intended recipient can receive a message. Still, senders often would prefer to be able to send a message at the time the message is composed and not when the intended recipient is available.
The present invention addresses the deficiencies of the art in respect to instant messaging and provides a novel and non-obvious method and apparatus for managing the delivery of instant messages in a queue. The method can include designating a recipient of a composed instant message. Responsive to determining that the recipient is in a state in which the recipient is not receiving instant messages, the composed instant message can be queued for deferred delivery. Subsequently, a state change can be detected in the recipient. Finally, responsive to the detection, the queued instant message can be forwarded to the recipient.
In one aspect of the invention, the forwarding step can include, responsive to detecting a termination of an instant messaging session by the recipient, prompting a sender of the instant message to discard the queued instant message, prompting a sender of the instant message to save the queued instant message for delivery upon the recipient establishing a new instant message session, prompting a sender of the instant message to convert the queued instant message to one of an e-mail and a voice mail for delivery to the recipient, or prompting a sender of the instant message to send the queued instant message despite the termination.
In another aspect of the invention, the forwarding step can include, responsive to detecting the recipient changing to a state in which the recipient is receiving instant messages, prompting a sender of the instant message to discard the queued instant message, prompting a sender of the instant message to send the queued instant message to the recipient, and prompting a sender of the instant message to review and edit the queued instant message before sending the queued instant message to the recipient. In yet another aspect of the invention, the method further can include, responsive to detecting a termination of an instant messaging system by a sender of the queued instant message, prompting a sender of the instant message to discard the queued instant message, or prompting a sender of the instant message to convert the queued instant message to one of an e-mail and a voice mail for delivery to the recipient.
Additional aspects of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. The aspects of the invention will be realized and attained by means of the elements and combinations particularly pointed out in the appended claims. It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
The accompanying drawings, which are incorporated in and constitute part of this specification, illustrate embodiments of the invention and together with the description, serve to explain the principles of the invention. The embodiments illustrated herein are presently preferred, it being understood, however, that the invention is not limited to the precise arrangements and instrumentalities shown, wherein:
The present invention is a method, system and apparatus for managing the delivery of instant messages in a message queue. In accordance with the present invention, an instant message can be queued for subsequent delivery when an intended recipient of the instant message is determined to be unable to receive the instant message. Responsive to the intended recipient become able to receive the instant message, the sender of the instant message can be prompted to forward the instant message in the queue to the intended recipient, to edit the instant before sending the instant message to the intended recipient, or to discard the instant message.
In further illustration,
Notably, queue management logic 200 can be coupled to the instant messenger 150 in the instant messaging client 110. The queue management logic 200 can include programming to determine when the status 170 of the instant messaging client 120 is set to a state in which the instant messaging client 120 is not accepting instant messages. In the circumstance where the instant messaging client 120 is not accepting instant messages, the queue management logic 200 can add newly composed instant messages intended for receipt by the instant messaging client 120 to a queue 160. Subsequently, the queue management logic 200 can manage the instant messages in the queue 160.
More specifically,
In block 250, the state of the recipient can be monitored to determine when the recipient no longer is in a state in which incoming instant messages are not received for viewing by the recipient. If in decision block 260, a state change is not detected, in decision block 300 it can be determined whether the sender of the instant message has terminated the instant messaging session. If so, in block 310 the sender can be prompted to manage the instant messages in the queue in a number of ways. For instance, the sender can discard the instant messages in the queue, the sender can save the instant messages for delivery in a different session, the sender can send the messages as is when the state of the recipient has changed so as to permit the receipt of instant messages, the instant messages in the queue can be converted to e-mail and routed to the recipient, or the instant messages in the queue can be converted to voice mail and placed in an voice mail box for the recipient.
Returning now to decision block 260, if a state change is detected in the recipient, in decision block 270 it can be determined whether the new state of the recipient is such that instant messages can be received and viewed by the recipient, or whether the recipient has terminated the instant messaging session. If the recipient has terminated the instant messaging session, in block 290, the sender can be prompted to manage the instant messages in the queue in a number of ways. For instance, the sender can discard the instant messages in the queue, the sender can save the instant messages for delivery in a different session, the sender can send the messages as is when the recipient establishes a new instant messaging session, the instant messages in the queue can be converted to e-mail and routed to the recipient, or the instant messages in the queue can be converted to voice mail and placed in an voice mail box for the recipient.
Returning now to decision block 270, if the recipient has entered a state in which instant messages can be received and viewed, in block 280 the sender can be prompted to manage the instant messages in the queue in a number of ways. For instance, the sender can discard the instant messages in the queue, the sender can send the messages as is, or the sender can selectively review and edit the instant messages in the queue before selectively sending them to the recipient.
Notably, the process of
The present invention can be realized in hardware, software, or a combination of hardware and software. An implementation of the method and system of the present invention can be realized in a centralized fashion in one computer system, or in a distributed fashion where different elements are spread across several interconnected computer systems. Any kind of computer system, or other apparatus adapted for carrying out the methods described herein, is suited to perform the functions described herein.
A typical combination of hardware and software could be a general purpose computer system with a computer program that, when being loaded and executed, controls the computer system such that it carries out the methods described herein. The present invention can also be embedded in a computer program product, which comprises all the features enabling the implementation of the methods described herein, and which, when loaded in a computer system is able to carry out these methods.
Computer program or application in the present context means any expression, in any language, code or notation, of a set of instructions intended to cause a system having an information processing capability to perform a particular function either directly or after either or both of the following a) conversion to another language, code or notation; b) reproduction in a different material form. Significantly, this invention can be embodied in other specific forms without departing from the spirit or essential attributes thereof, and accordingly, reference should be had to the following claims, rather than to the foregoing specification, as indicating the scope of the invention.
