1. Field
The present embodiments relate to the tracking of media campaigns, specifically, regulating the interaction and engagement between the campaign management client and the media affiliate for the media campaign.
2. Brief Description of Related Developments
In the field of marketing, advertisers often spend a great deal of money to ensure that their media campaigns can reach a desired audience or the public at large as well as generate interest from the public based on the media campaign.
Generally, marketing systems may be used where a promoter wants to mount a media campaign. For example, a media campaign may include product or service advertisements, or any other suitable sort of media campaign designed to call attention to itself to promote certain causes. The promoter may seek affiliates in furtherance of the media campaign. Affiliates may be, for example, media sales representatives, for example, radio sales agents, newspaper advertisement sales agents, billboard agents, television advertisement sales agents, websites, or any other suitable media representatives. If engaged, an affiliate may take the promoter's media campaign and present the campaign to the public, for example, with radio ads, billboards, television ads, newspaper ads, websites, or any other suitable means of promoting the media campaign.
The public may view the media campaign through the affiliates. If the public is interested, the public may use contact information from the advertisement of the affiliate with respect to the media campaign. Each contact made by the public utilizing the contact information presented by the media campaign may be indicative of a response by the public. For example, the response may be used as a lead or a hit for a media campaign.
Conventionally, the promoter tends to pay a predetermined amount, and the media affiliate gets benefit of every response, both valid and invalid. The engagement between promoter and media affiliate is generally unrelated to the responses. Thus, promoters are forced to spend additional money for leads that are not interested in the media campaign, netting no benefit to the promoter. This undermines confidence in the effectiveness of the media campaign.
The foregoing aspects and other features of the present invention are explained in the following description, taken in connection with the accompanying drawings, wherein:
The disclosed embodiment is a system for the determination, identification, quantification and qualification of the effectiveness of online and offline media campaigns. The system, in effect, functions as a metering system in interface between a party managing a media campaign and a contracting media affiliate. In one embodiment, the party managing a media campaign (also referred to herein as promoter or campaign manager) may be, for instance, any party that wishes to conduct one or more media campaigns. These could be, but are not limited to, non-profit organizations, commercial entities, religious entities, or any other suitable organizations or individuals that wish to bring a media campaign to the public. In order to increase the return on investment (ROI), promoters may desire to effect media campaigns by means of “per inquiry” marketing (hereinafter “PI”. PI is a form of direct response marketing that asks for the consumer to respond to the media campaign as an indication of interest. As may be realized, the promoter will seek to engage the media affiliates based on the valid responses and the media affiliate desires confirmation of validity to accept such a basis for engagement. The contracting media affiliate may be, for instance, any contracting provider which may be contracted to bring the media campaign to the public. For example, the contracting media affiliate may be newspaper advertisement sales agents, billboard sales agents, web-based advertisement sales agents, radio advertising sales agents, or any other suitable contracting media affiliate. The system may also be capable of correlating online and offline responses to online and offline media campaigns and media campaigns that comprise both online and offline media components. Further, the system may be able to track precisely the responses or inquiries received for any given media campaign, and meter the effectiveness of any media campaign by measuring predetermined characteristics for responses such as the timing, frequency of response, the content of responses, and the quality of the responses. In alternate embodiments, any suitable characteristic characteristics of the responses or respondent may be metered by the system. Further still, the system provide may also provide a meter or metric for engagement between campaigner and contracting media affiliates. In one non-limiting example, the system may act as an interface allowing the campaigner and contracting media affiliates to view and interact with metering data within the system. In alternate embodiments, the system may provide any level of engagement between the campaigner and the contracting media affiliate. The system may also track across multiple media campaigns and track multiple campaign managers and multiple contracting media affiliates.
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The system backend 11 may have further have a processor 14 as well as primary storage 14a (i.e. RAM or any suitable alternative) as well as secondary storage 14b, such as, but not limited to, a hard drive or multiple hard drives or any other suitable alternatives for persistent storage. In yet alternate embodiments, storage may employ other technologies, such as clouds or other distributed storage systems or any other suitable alternatives. The system backend 11 may be configured to track, quantify and qualify at least one media campaign. A media campaign may be, for instance, a campaign started by a campaign manager to bring awareness to the public of a certain issue by media means. These media campaigns may be, but are not limited to, campaigns for advertising products, public policy issues. In alternate embodiments, these media campaigns may be any suitable kind of campaign. To bring public awareness and to invite inquiries from the public, the campaign manager may contract with a media affiliate. As noted previously, these media affiliates may be newspaper advertisement sales agents, billboard sales agents, web-based advertisement sales agents, radio advertising sales agents, or any other suitable contracting media affiliate. The media affiliates may take the campaign manager's media campaign and present it to the public by their respective media formats. Thus, the media campaign may appear, in non-limiting examples, via newspaper advertisement, billboards, web-based advertising, radio advertisements, social networking advertisements or any other suitable media presentation to the public. Each of these media campaigns and their corresponding relationship with campaign managers and media affiliates may be registered and tracked by a system backend 11 and its processor 14 and may be stored (at least in some representative part) by the system backend within its storage (for example, by means of a relational database, flat tables, or any suitable means of storing the relationship). In one possible embodiment, the media campaign may be assigned a unique identifier by the system backend 11. In alternate embodiments, any suitable means of tracking media campaigns by the system backend 11 may be used. The media campaign may further have at least one manifest indicia associated with it. The manifest indicia may be, for instance, a unique means of contact by which the public can inquire about a media campaign. Each manifest indicia may be used, for instance, to allow a system backend 11 to track what a media campaign respondent (i.e. a member of the public responding to a media campaign) is responding to. For example, this may be in the form of a unique telephone number given to the public within a media campaign, or a unique website URL, or keywords, or web redirects, or parameter data passed between websites, tracking cookies, web analytic information, social networking data (for example, a media campaign respondent may “like” a media campaign on a social networking platform), barcode tags (for example an applicant may scan a barcode or other indicia with a smartphone camera) or any other suitable means to track the responses generated from a media campaign. In alternate embodiments, the manifest indicia may be embodied in any media campaign point of contact usable by a respondent to respond to a media campaign. In another alternate embodiments, the media campaign point of contact accessible by a respondent to a media campaign may, for instance, present additional information to the respondent to indicate that the respondent is at the proper location. This may be, for instance, an audio tone or sound, or a text or graphical overlay, or any other suitable formats that will inform that the respondent is at the proper location. In a non-limiting example, a website-based media point of contact corresponding to a manifest indicia may, for example, have an overlay or popup indicating that this is the proper place for inquiries. In yet other alternate embodiments, a media campaign may also have multiple manifest indicia to track the responses for each media affiliate (or in other words, at least one unique manifest indicia for each distinct media campaign portion, as corresponding to media types used to disseminate the campaign). In such an example, the media campaign may have, by means of non-limiting example, manifest indicia corresponding to two phone numbers (and/or URLs, keywords, email addresses, SMS messaging numbers, or any other suitable manifest indicia)—one used for, by way of example only, a billboard advertisement, another used for, also by way of example only, a radio advertisement. In this example, an inquiry from a respondent to the telephone number corresponding to a billboard advertisement will result in a response counted for a billboard advertisement's response rates, rather than for a radio advertisement.
The system backend 11 may be accessible by at least one client 12 via the network 13. The client may be, for instance, a computer workstation, but in alternate embodiments, may be a smartphone, a PDA, a tablet, or any other suitable devices for accessing a system backend 11 via the network 13. The client may communicate with the system backend 11 by means of a web interface 20, however, in alternate embodiments, the client may also be capable of communicating with the system backend 11 by means of a native client for tracking, or through command line commands, or any other suitable client interface.
Both campaign managers 16 and contracting media affiliates 15 may access the system backend 11 via a client 12. The system backend 11 may be accessible to each campaign manager 16 and contracting media affiliate 15 by means of unique login accounts through the client 12. Each unique login account may be associated with a role. In one instance, a unique login account may have a role of a campaign manager 16, while another may have a role of contracting media affiliate 15. In alternate embodiments, additional user roles may be possible, including, but not limited to, administrator/superuser roles or any other suitable roles. Each account and its corresponding role may allow for different “views” of data stored on the system backend 11 through the client 12. For example, a campaign manager 16 may view, for instance, all media campaigns that they have or had set up through the system backend 11. Further, a campaign manager 16 may further have additional abilities, for example, they may create additional media campaigns and may select a contracting media affiliate 15 for a media campaign. In alternate embodiments, any other suitable abilities may also be possible. A contracting media affiliate 15 may, in contrast, see only the media campaigns they have been contracted for on the system backend via the client 12. A contracting media affiliate 15 may also have any suitable abilities which may be used to control a contracting media affiliate 15 account. Other roles, for example, an administrator/superuser may be able to view all media campaigns via the client 12 and may have additional abilities to administer the system backend. For example, an administrator may have the ability to delete or create new media campaigns, or to delete and add additional accounts or roles or any other suitable abilities. Via the client 12, all campaign managers 16 and contracting media affiliate 15 and any other suitable users, data related to media campaigns may be presented.
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The system backend 11 may also be suitably programed so that the client 12 may also present, in addition to media campaign information, additional types of information. For example, the system backend 11 may allow a client 12 to present to a user additional information related to response data. Response data may be data related to inquiries, hits, or other types of responses for a media campaign. Referring now to
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Response data may also include a validity measure 24. The validity measure 24 may be, for instance, a measure of whether a respondent is interested or not interested in a particular media campaign, and may be defined by information embodied by the response data. The validity measure 24 is measured by the system backend 11 using a meter 18 which meters the validity of the response data information according to a predetermined criteria. For example, the predetermined criteria may be the length of a time for a telephone response—a short telephone call (i.e. less than a predefined threshold) may be automatically considered a invalid response while a longer telephone call may be considered an valid response by the system backend 11. Other examples of predetermined criteria may include analyzing the wording of a message (for example, keywords or some other suitable form of natural language process), frequency of responses, or time or length of contact. In yet alternate embodiments, any form of suitable predetermined criteria may be used to measure validity. In another exemplary embodiment, the response data may have a manual input of validity. For example, an operator receiving a telephone inquiry may be able to indicate via a client 12 whether an inquiry is valid or not by means of manual input. In yet another alternate embodiment, any suitable means of measuring validity may be used. The validity measures 24 may also be configurable or selectable by a campaign manager 16 or contracting media affiliate 15 or any other suitable party. For example, a campaign manager 16 may define predetermined rules and criteria for what is considered a valid response. Such predetermined rules and criteria may be specific keywords, simplified logic rules, or any other suitable criteria such as length of time or any other suitable criteria. Referring now to
Response data may also include campaign content 25. These may be, for instance, all information used within a media campaign. For example response data may include the advertisement graphics, colors, text, audio, video or any other information available for a particular media campaign.
The system backend 11 may be further configured generate data to qualify and quantify the effectiveness of a media campaign by processing the response data. In one exemplary embodiment, the system backend 11 may generate statistical information from the response data. The system 19 may process the response data in aggregate to generate statistics to show the percentage of valid responses from each contracting media affiliate 15 for a media campaign. Further, the statistics generated with any suitable degree of granularity. For example, the system may present statistic information on the overall effectiveness of a media campaign for a media affiliate or for the media campaign in general. However, the system 19 is also flexible enough to allow a party to see, for instance, when a media campaign is the most effective, or locations when a media campaign is effective or any other fine detail. For example, one billboard may be effective near a highway, but another billboard near a rural road may be less effective. If each billboard uses different manifest indicia, the system will be able to pinpoint the locations where campaigns are simply ineffective, allowing campaign managers 16 and contracting media affiliates to weed out ineffective media campaigns. In alternate embodiments, any suitable statistical information may be generated with regards to the response data. The system backend 11 may further generate invoicing or billing data from the response data. In one exemplary embodiment, the system may measure the validity measure based on the response data and generate billing information based on an agreed-to rate. For example, this may be done by generating billing and invoice data by billing the campaign manager 16 for every valid hit. In alternate embodiments, said system backend 11 may generate billing or invoice data with any suitable method, including, but not limited to, tiered billing or any other suitable billing type. Further, the response data stored by the system backend 11 may allow for negotiation between a campaign manager 16 and a contracting media affiliate. For example, the campaign manager 16 and contracting media affiliate may determine the effectiveness of a particular campaign based on the statistical information generated by the system 19 for negotiations for compensation rates (for example, but not limited to, cost per valid response). A low-performing media campaign may have a lower compensation for invoice or billing per valid hit.
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It will be apparent to those skilled in the art that other modifications to and variations of the above-described techniques are possible without departing from the inventive concepts disclosed herein. Accordingly, the invention should be viewed as limited solely by the scope and spirit of the appended claims.