Patent Application
20140115113
1. Field of the Invention
This invention relates generally to electronic device networking and, more particularly, to a method and apparatus for facilitating remote administrator access to a computer networking device.
2. Description of the Prior Art
The use of computer networking devices, such as gateways, routers, switches bridges, hubs, and repeaters, to facilitate the use of a computer network (or “electronic data network” or “data network”) is well known. In recent times, computer networking devices, particularly routers, have become common equipment in the homes of end users. As routers have become more prevalent, it has also been observed that more and more electronic devices in an end users home are configured to connect to routers, enabling them to communicate with other devices in the home or over the Internet, and offer services which leverage such access to computer networks. In many cases, common household electronic devices depend on an active and available connection to a computer network to perform its primary intended functions. For example, whereas for decades many POTS telephones were able to provide telecommunications services simply through wired a connection to a PSTN, most contemporary VoIP telecommunications services can only be provided through a connection with a device, an analog telephone adapter (“ATA”) in some cases, having continuous access to an active connection to a computer network.
One problem which arises as a result of the increasing dependence of many household devices on access to an active connection to a computer network to perform desired functions is when computer network service is interrupted, such a household device may lose its ability to function as intended or desired. While it is known that interruptions in computer network service can originate anywhere along the network path, it is noted that an interruption in computer network service which is caused by an error in a computer networking device or other electronic equipment in an end user's dwelling can be particularly troubling to address systematically because such problems are individualized and widespread geographically by their very nature. And it is known to be not efficient for a service provider or other entity to provide in home service for every conceivable error and not effective (or time efficient) to attempt to walk through every end user troubleshooting steps to assist in self help. Thus, there remains a need for a method and apparatus which could facilitate remote administrator access to a computer networking device by port forwarding through an electronic device which is utilizing computer network services through the computer networking device. It would be helpful if such a port forwarding method and apparatus was structured to allow a user to selectively provide such remote access to a computer networking device. It would be additionally desirable for such a port forwarding method and apparatus to be structured to cause the remote administrator access automatically end or “time out” after the occurrence of preset criteria.
The Applicant's invention described herein provides for a method and apparatus adapted to remote administrator access to a computer networking device, enabling a technician to access the configuration and operations interfaces on an end user's remotely located computer networking device. The primary components in Applicants' port forwarding method and apparatus include a modified networked electronic device, a management system and a conventional computer networking device. When in operation, the port forwarding method and apparatus allows an end user to selectively provide to a remotely located technician administrator access to a computer networking device through an electronic device which is utilizing computer network services through the computer networking device. As a result, many of the limitations imposed by the prior art are removed.
A method, apparatus and system to provide the ability for a user to grant permission and enable a Customer Service Representative (“CSR”), or other technician, to remotely access said user's computer networking device (in one embodiment, an Internet router) through an ATA or other electronic consumer device connected to the network provided by the computer networking device (“networked electronic device”).
A CSR is provided with the ability to request permission to access remotely the customer's router and/or firewall or other device connected to the network. The user may grant permission to access by the CSR or some other designated user by performing some local action, such as: (1) pressing a specified button on the ATA or other networked electronic device (may be a single button press, button press sequence, or some other manual input into the device); or dialing a predetermined number on a telephone connected to the ATA.
Through this action, the ATA provides the CSR with the ability to remotely access the user's router (or other computer networking device) configuration and operation screens—typically presented through a Web interface, as if the CSR was local and accessing the router from the user's ATA.
In one embodiment, the permission granted to the CSR to access “times out” after some defined limit after a period of non-use begins. For example, a time out may be associated with 15 minutes of the ATA no longer being used to access the router's configuration and operation screens.
It is an object of this invention to provide a method and apparatus which facilitates remote administrator access to a computer networking device by port forwarding through an electronic device which is utilizing computer network services through the computer networking device.
It is another object of this invention to provide a port forwarding method and apparatus structured to allow a user to selectively provide such remote access to a computer networking device.
It is yet another object of this invention to provide a port forwarding method and apparatus structured to cause the remote administrator access automatically end or “time out” after the occurrence of preset criteria.
These and other objects will be apparent to one of skill in the art.
Referring now to the drawings and in particular
In one embodiment, the networked electronic device is an ATA 14 which is adapted to access the Internet 13 through a connection to the router 12 in its normal, VoIP enabling operation and configured for port forwarding to in accordance with the present invention. The ATA 14 is shown connected to an analog telephone 14a in accordance with its role in the provision of VoIP services. In addition to configuration for its customary functions, an ATA 14 built in accordance with the present invention is additional configured for port forwarding through the addition of hardware and/or software components which allow it to provide proxy server functions, identify and process electronic communications from the management system 11, and receive user input by way of a manual actuator and/or electronic data representing the entry of a code.
It other embodiments, is contemplated that any networked electronic device which is configured for port forwarding, through hardware and/or software components, in accordance with the present invention may be utilized in an equivalent manner as the ATA 14 to enable port forwarding. For example, in one embodiment a set top box which is adapted to access the Internet through a router may be utilized to enable port forwarding if it were configured through hardware and/or software components, to provide proxy server functions, identify and process electronic communications from the management system 11, and receive user input by way of a manual actuator and/or electronic data representing the entry of a code.
The management system 11 is a remotely located computer system which is connected to the Internet 14 and configured to communicate data with the ATA 14. It is contemplated that in typical scenarios, the management system 11 will be operated by customer service representative or other technicians having an objective of assisting from a remote location a user of a router 12 in troubleshooting the router 12 as it is disposed and used locally by said user.
Referring now to
Referring now to
It is contemplated that in other embodiments, an ATA may be configured for port forwarding and operate in accordance with the present invention through software downloads and updates over a computer network, in addition or in the alternative to a USB plug.
In an alternate embodiment, a permission action can be caused remotely, either by the transmission of particular electronic data over the Internet by the management system 11 or other electronic device. In another alternate embodiment, a permission action can be caused automatically upon a present condition being met, such as the detection of an alteration in the hardware and/or software of the ATA 14.
Referring now to
Once a permission action is performed, the ATA enables proxy server functionality, enabling it to receive client requests from an remote device over an Internet connection (the connection being made through a router) verify the remote device as an authorized client, fulfill the request, and the send information related to the request to the requesting client. In some embodiments, the ATA additionally the notifies by way of an electronic message the remote client, defined as a management system in one embodiment of the present invention, that the proxy functionality is operational.
The management system then established a proxy connection with the ATA and through the proxy, begins accessing the device configuration and operation interfaces of the router through which the ATA is connected to the Internet. Because the router recognizes the access attempt as coming from the ATA (and it is coming from the ATA, though on behalf of the management system), the device configuration and operation interfaces of the router can be accessed and manipulated in the same manner in which any locally disposed device which is connected to the router can. Provided login credentials can be supplied, this includes administrator access.
Once the management system no longer requires access to the router, or once the user no longer desires to provide remote access to the router, the proxy connection is stopped. The proxy connection can be stopped by manual action, such as the performance of a permission action while port forwarding is active. This includes the ability for the proxy connection to be stopped by a command or other action from the management system. In addition, in one embodiment, the ATA is configured to “time out” access granted after the expiration of a defined time period of non-use. In one embodiment, such a time out occurs once there has been 15 minutes of non-use of the proxy server function.
In one embodiment, the ATA is able to provide proxy server functionality while still providing is customary functionality provided sufficient bandwidth is available, enabling a user to speak to a customer service representation or technician while the technician is accessing the user's router.
The instant invention has been shown and described herein in what is considered to be the most practical and preferred embodiment. It is recognized, however, that departures may be made therefrom within the scope of the invention and that obvious modifications will occur to a person skilled in the art.
This application claims the benefit of and incorporates by reference co-pending U.S. provisional patent application Ser. No. 61/715,521 filed Oct. 18, 2012.
| Number | Date | Country | |
|---|---|---|---|
| 61715521 | Oct 2012 | US |
