Patent Application
20130054475
The invention relates to electronic products covered by time-limited manufacturer's warranty and, more particularly, to ways of verifying validity of warranty claims on such products.
It is most common that electronic devices, including image-recording cameras, be covered by manufacturer's warranty. However, retailers rarely record serial numbers of purchased products on sales receipts. And, some camera owners have used such lack of control in sales recording to submit fraudulent warranty claims. More specifically, after a purchase of a new camera, such people use the recent sales receipt to make a fraudulent warranty claim for an out-of-warranty failed camera. As a result, camera manufacturers suffer significant loses every year in honoring fraudulent warranty claims for products which have outlived their warranty periods. Therefore, there is a need for ways to confirm validity of warranty claims.
One example of such cameras are scouting cameras for scouting potential hunting areas and determining game patterns, particularly without disturbing animal activity. Typically, the apparatus includes a film, digital or video camera and a passive infrared sensor (e.g., a motion/heat sensor) that is adapted to sense movement and, in response, activate the camera focused on the area in which the sensor detects movement. Oftentimes, these devices include a delay timer with multiple settings to match specific conditions or locations, thus eliminating unwanted multiple exposures or other non-desired events.
Typical digital scouting cameras save images using known image file types. This allows users to view the images on their PCs using the image-viewing software installed on the PCs. The data storage media of typical digital scouting cameras is recognized by such PCs as being a computer drive or other ancillary computer device.
It is an object of the invention to provide an improvement in providing warranty coverage that overcomes some of the problems and shortcomings of the prior art, including those referred to above.
Another object of the invention is to provide an improved validation of time-limited manufacturer's warranty of a product.
Another object of the invention is to provide an improved product allowing for validation of a time-limited warranty of the product.
Still another object of the invention is to provide an improved apparatus for validating a time-limited warranty of a warranted product.
How these and other objects are accomplished will become apparent from the following descriptions and the drawings.
The present invention provides a method and apparatus for validating a time-limited warranty of a product warranted by a warrantor. The product preferably has a controller with a user interface operably connected to the controller. In the inventive method, warranty-pertinent information is permanently recorded with the controller. It is preferred that the warranty-pertinent information include a post-sale activation date and an automatically-counted number of run days since post-sale activation. The warranty-pertinent information is retrieved and the post-sale period is compared with the length of the time-limited warranty. Validity of a warranty claim is determined based on whether the recorded number of run days is consistent with the post-sale period. The consistency is preferably determined by the number of run days being no greater than the post-sale period. It should be understood that in some exceptional situations, such as when the number of run days is very low, but the time limit is outside of allowed warranty term, the warranty may still be honored. This is because the product failed without sufficient use, which indicates a flaw in the product justifying warranty replacement or compensation.
The warranty period may be changed to either one year from the first activation or to 180 run days. As a result, the customer does not need a sales receipt to make a warranty claim.
In preferred embodiments, the product is configured to record and store images. The inventive method further preferably includes the step of permanently recording a total number of images taken by the product.
The product may be a motion-activated camera. The product may also be a scouting camera for recording the presence of game.
The post-sale activation date and the number of run days may be recorded in data associated with each stored image. Such data may be viewed using Windows photo viewer's “Properties” command. The warrantor may also have a special software that displays this data in a user friendly format.
Alternatively, the warranty-pertinent information may be recorded in a product menu. The menu-stored data may be accessible either only by the manufacturer or by the manufacturer and the product user. It is highly preferred that the data is not alterable.
In some embodiments, the retrieving step is performed by the programmed controller.
The product is preferably configured to indicate warranty status. It is preferred that the warranty status is indicated upon each powering of the product.
In some embodiments, the retriever is warrantor-based. And, the retrieving includes steps taken by the warrantor using a retriever separate from the product. The retriever may be a computer programmed to perform the steps of determining the post-sale period of the product, comparing the post-sale period with the length of the time-limited warranty and determining whether the recorded number of run days is consistent with the post-sale period.
The retriever may include a visual display of the warranty-pertinent information. And, the retrieving step preferably includes a visual display of the warranty-pertinent information. It is preferred that the method further include the step of visually displaying warranty status. The step of displaying warranty-status is preferably performed upon each powering of the product.
The post-sale activation date may be entered by the user. And, the step of permanently recording the post-sale activation date may include the step of manual entry by the user. It is preferred that the post-sale activation date be permanently recorded after a pre-programmed delay with the step of permanently recording the post-sale activation date, including the step of delaying the recording of the post-sale activation date by a pre-programmed delay. Such delay may be about two days and eliminates false settings such that, if batteries are removed during the delay, the saving of the activation date does not occur.
The inventive apparatus is for validating a time-limited warranty of a product warranted by a warrantor. The apparatus includes a product-based controller having a user interface operably connected to the controller. The controller is preferably programmed to permanently record warranty-pertinent information including by recording the post-sale activation date and automatically recording the number of run days since post-sale activation. The product further preferably includes a warranty-pertinent-information retriever. The retriever may be a part of the programmed controller.
In embodiments with the product being configured to record and store images, the permanently-recorded data preferably includes a total number of images recorded by the product. The permanently-recorded data may also include a number of flash images taken and a battery level. The post-sale activation date and the number of run days are preferably recorded in data associated with each stored image.
The following is one example of implementation of the present invention. The user buys a camera and sets (activates) the camera on Dec. 1, 2010 (a recorded post-sale activation date is Dec. 1, 2010). The user uses the camera for thirty days (a recorded number of run days) and then removes batteries until next season. Thirteen months later, batteries are reinstalled but the camera does not work. The camera is out of warranty since the activation occurred more than one year ago. The same would have been true if the camera had been used for 200 days and then “restarted” less than twelve months after the first activation. However, in this example, because the number of run days being so low, the manufacturer may still honor the warranty but would not have to. The number of images would simply demonstrate the validity of the other data.
In an example of a fraudulent warranty claim, the user activates the camera on Dec. 1, 2010, but sets the date as Jul. 1, 2011 (recorded post-sale activation date is Jul. 1, 2011) and starts the camera. On Aug. 1, 2011, the camera fails. The activation date is only thirty days ago, but the number of run days is 270. The number of images is likely to be quite large as well and will demonstrate validity of the run-days data. This camera is out of the warranty period.
The term “run days,” as used herein, means a number of days during which the products was actively used. This excludes days during which the product is stored in inactive condition.
The term “post-sale period,” as used herein, means a length of time in days since a “post-sale activation.”
The term “warranty-pertinent information,” as used herein, means information that includes at least an activation date, which may include a pre-programmed delay, a number of run days, and computations of the period of time since post-sale activation. The warranty-pertinent information may also include additional information characteristic to a particular product. For image-recording cameras, the warranty-pertinent information may include a total number of images taken and a number of images taken with a flash.
The post-sale activation date may be set in several ways, including from satellite GPS signals, from the government's ATOMIC clock signals that are broadcasted on radio waves or from Radio & TV signals (via satellite, cable, or over the air).
The post-sale activation date and the number of run days may be recorded in data associated with each stored image. The permanently-recorded data further may include a total number of images recorded by camera 5, a number of flash images taken and a battery level. The post-sale activation date and the number of run days may be recorded in data associated with each stored image.
The product may further include a warranty-pertinent-information retriever which may be warrantor-based and being separate from camera 5.
GH=0—Guard Duty Hours (how many hours the camera has been used in time lapse mode)
BT=16—Number of camera was powered on
BL=6006—Battery Voltage, in this case 6.006 volts
BP=90%—Estimated % of battery power remaining
CM=Still—Camera Mode, still image (could also be Guard Duty)
DY=00:15—Camera Delay, in this case 15 seconds
SA=1.30—Image quality
Alternatively, the warranty-pertinent information may be recorded in a camera menu. The menu-stored data may be accessible either only by the manufacturer or by the manufacturer and product user, but is not alterable. The retriever may be a part of programmed controller 7 and include a visual display 110 for showing the warranty-pertinent information.
As seen in
User interface 100 shown in
SET-range provides a control mechanism for a clock or calendar feature, allowing controller 7 to, for example, time and date stamp photos when they are taken or allow user to enter the post-sale activation date which is then permanently recorded after a pre-programmed delay. SET-range includes three distinct positions, namely, Time position, Date position, and Year position. ARMED-range provides a control mechanism for picture-taking frequency, by controlling the scouting camera's five dwell times or periods of time that it waits or delays before taking another picture. ARMED-range includes five distinct positions which correspond to dwell times of thirty seconds, one minute, five minutes, fifteen minutes, and thirty minutes. The particular positions, number of positions, and types of camera functions that correspond to such positions are merely exemplary and non-limiting, noting that other camera functions can be controlled by way of multiple-stage rotary switch 120, depending on the particular desired end-use configuration of scouting camera 5. Camera 5 may also be set for a video mode which is enabled by moving a video switch 122 to an “on” position.
A memory card slot 125 communicates with controller 7 and is provided on user interface 100 near a USB connector 126.
While the principles of the invention have been shown and described in connection with specific embodiments, it is to be understood that such embodiments are by way of example and are not limiting.
