Method and system for conducting real time electronic commerce

Abstract

According to the invention, a system for providing real-time notification of purchaser requirements in a heterogeneous network environment is provided. The heterogeneous network environment can include a public packet switched network, such as the Internet, and a wireless network, such as a plurality of pagers. Select embodiments include a plurality of wireless terminals in communication with the wireless network to receive real-time notification of a purchaser's requirements. At least one vendor computer is part of the system. The vendor computer has one or more databases for storing information about products and services in a product database, and a customer database, for storing information about customers. A plurality of client computers are part of the system. The client computers enable users to interact with the system to learn about and express interest in products and services.

Description

BACKGROUND OF THE INVENTION

The present invention relates generally to electronic commerce systems, and specifically to providing real-time notifications to vendors of purchaser requirements in a heterogeneous network environment. The heterogeneous network environment can include a public packet switched network, such as the Internet, and a wireless network, such as a plurality of pagers.

We live in the information age. How prophetic the statement of a major computer manufacturer that said “It was supposed to be the atomic age, instead it has turned out to be the information age.” Yet, few could foresee the rapid development of the Internet and its potential for creating virtual marketplaces for goods and services. Virtual marketplaces can make a large number of product advertisements available in a convenient manner, enabling users to preview products at little or no cost.

Presently, online network based sales systems require that purchasers conclude purchase and sale transactions online, without interaction with a merchant. These traditional approaches tend to focus on securing the payment mechanism so that the transaction can be concluded completely online. While there are perceived advantages, an inherent disadvantage to these systems is that the human element is lost. The user must enter information into a web page or other medium, press the mouse button or enter key and hope for the best. While suitable for small purchases, users understandably experience anxiety in trusting a major purchase to a completely automated system.

What is needed is a virtual marketplace system that incorporates the human element in the purchase and sale transaction.

SUMMARY OF THE INVENTION

According to the invention, a system for providing real-time notification of purchaser requirements in a heterogeneous network environment is provided. The heterogeneous network environment can include a public packet switched network, such as the Internet, and a wireless network, such as a plurality of pagers.

Select embodiments include a plurality of wireless terminals in communication with the wireless network to receive real-time notification of a purchaser's requirements. At least one vendor computer is part of the system. The vendor computer has one or more databases for storing information about products and services in a product database, and a customer database, for storing information about customers.

The system also includes one or more client computers interconnected to the vendor computer by the public packet switched communications network. Each of the client computers is able to present to a user a plurality of product options and services from which the user can make a selection. Responsive to the users' input indicating a particular product from a menu, the client computer provides product information such as pictures, retrieved from the product database by the vendor computer over the public packet switched network. Then, the client receives from the user a purchase selection and prompts the user for user specific information, such as a name and an address. The client can then create a purchase request to be transmitted to the vendor computer over the public packet switched communications network.

The vendor computer is able to analyze purchase requests to determine the product and the proximity of vendors having the product to the user. Then, based upon the location information, the vendor computer can select from the product database one or more vendors, each being in close proximity to the user. The vendor computer can determine a wireless region and account information associated with each of the plurality of selected vendors in order to record information about the user in the customer database.

The system transmits a message to the selected vendors via the wireless network based upon the wireless region and account information, in order to provide the real time notification. The system can also send a confirmation message to the user over the public packet switched network to indicate that one of the selected vendors will contact the user in order to enter into a commercial transaction.

Numerous benefits are achieved by way of the present invention over conventional techniques. The present invention can provide a way to notify vendors of a prospective purchaser's product needs and preferences. The presently preferable embodiment can provide nationwide coverage. Many embodiments are achievable to provide vendor notification in a plurality of product offerings. Seamless roaming and fast messaging are also made possible by virtue of the present invention. Embodiments can exhibit high reliability. Because vendors receive information about customer preferences in real time, the probability of a purchase and sale transaction being consummated can be greater than with conventional browsing techniques. These and other benefits are described throughout the present specification. A further understanding of the nature and advantages of the invention herein may be realized by reference to the remaining portions of the specification and the attached drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is an illustration of a representative system according to an embodiment of the present invention;

FIG. 2 is an illustration of a computing system according to an embodiment of the present invention;

FIG. 3 is an illustration of basic subsystems of the computing system of FIG. 2 ;

FIG. 4 is an illustration of a flowchart of simplified process steps according to an embodiment of the present invention;

FIGS. 5-7 illustrate screen displays according to an embodiment of the present invention.

DESCRIPTION OF THE SPECIFIC EMBODIMENTS

System Overview

FIG. 1 depicts a representative network environment in which the real time vendor notification system of the present invention can be practiced. A public packet switched network 100 , that interconnects plurality of client computers, such as client computer 102 , with at least one vendor computer 104 . Network 100 can be any network topology commonly known by those of ordinary skill in the art, such as Ethernet, a LAN, WAN or ATM network, but in the presently preferable embodiment is the Internet.

Vendor computer 104 maintains a product database 120 that comprises available product or service offerings. Vendor computer 104 also maintains a customer database 122 that comprises customer identifications. Some embodiments will incorporate the product database 120 and customer database 122 on the same machine. Other embodiments separate the product database and the customer database.

Users interact with plurality of client computers 102 in order to view information about products stored in product database 120 . This information is provided by vendor computer 104 using a Web page and CGI scripting. Providers of products and services place information into product database 120 . Information about the users' product selections and preferences is entered by the user at the client computer 102 responsive to the product information provided by vendor computer 104 and displayed on client computer 102 . Client computer 102 collects user responses and transmits this information to vendor computer 104 over network 100 . Vendor computer 104 then selects based upon geographic location information, such as a telephone area code or postal code of the user, one or more vendors to receive information about the users' preferences for a particular product or service. This information comprises a vendor notification transmitted to the vendor. If any of the one or more vendors can complete a purchase and sale transaction with the user, the vendor can contact the user directly. The present invention may be implemented using any one or a combination of public packet switched network topologies, such as IEEE 802.3 Ethernet, IEEE 802.5 Token Ring, ITU X.25, or serial (SLIP) protocols, for example. In the presently preferable embodiment, information is broadcast to a plurality of wireless terminals 110 using broadcast medium 108 . Wireless remote terminal 110 may be a handheld Personal Data Assistant (PDA) device, laptop computer, palmtop computer, such as the PalmPilot®, made by 3Com, Inc., or the like. In a presently preferable embodiment, wireless remote terminal 110 is a RIM 950 Inter@active™ Pager unit made by Research In Motion, a company based in Waterloo, Ontario. The wireless remote terminal 110 is operable with the Mobitex® technology wireless networks made by Ericsson.

FIG. 2 is an illustration of a representative computer system suitable for use as one of the client computers 102 and the vendor computer 104 according to a preferred embodiment of the present invention. FIG. 2 depicts but one example of many possible computer types or configurations capable of being used with the present invention. FIG. 2 shows computer system 210 including display device 220 , display screen 230 , cabinet 240 , keyboard 250 , a scanner 260 , and mouse 270 . Mouse 270 and keyboard 250 illustrate “user input devices.” Other examples of user input devices are a touch screen, light pen, track ball, data glove, etc.

In a preferred embodiment, System 1 includes a Pentium® class based computer, running Windows® Version 3.1, Windows95® or Windows98® operating system by Microsoft Corporation. However, the method is easily adapted to other operating systems without departing from the scope of the present invention.

Mouse 270 may have one or more buttons such as buttons 280 . Cabinet 240 houses familiar computer components such as disk drives, a processor, storage means, etc. As used in this specification “storage means” includes any storage device used in connection with a computer system such as disk drives, magnetic tape, solid state memory, bubble memory, etc. Cabinet 240 may include additional hardware such as input/output (I/O) interface cards for connecting computer system 210 to external devices such as a scanner 260 , external storage, other computers or additional peripherals.

FIG. 2 is representative of but one type of system for embodying the present invention. It will be readily apparent to one of ordinary skill in the art that many system types and configurations are suitable for use in conjunction with the present invention.

FIG. 3 is an illustration of basic subsystems in computer system 210 of FIG. 2 . In FIG. 3 , subsystems are represented by blocks such as central processor 300 , system memory 310 , etc. The subsystems are interconnected via a system bus 320 . Additional subsystems such as a printer, keyboard, fixed disk and others are shown. Peripherals and input/output (I/O) devices can be connected to the computer system by, for example serial port 330 . For example, serial port 330 can be used to connect the computer system to a modem, a mouse input device, or a scanner. The interconnection via system bus 320 allows central processor 300 to communicate with each subsystem and to control the execution of instructions from system memory 310 or the fixed disk, and the exchange of information between subsystems. Other arrangements of subsystems and interconnections are possible. System Memory 310 , and the fixed disk are examples of tangible media for storage of computer programs, other types of tangible media include floppy disks, removable hard disks, optical storage media such as CD-ROMS and bar codes, and semiconductor memories such as flash memory, read-only-memories (ROM), and battery backed memory.

Software Overview

FIG. 4 depicts a flowchart of simplified steps in a representative embodiment according to the present invention for providing real time notification to vendors. In a step 410 , a user at one of the plurality of client computers is presented with a plurality of product options and services from which to make a selection. Then, in a step 412 , responsive to user input indicating a particular product from a menu, the user is provided product information, including photographs, retrieved from the product database 120 . In a step 414 , a product selection and user specific information, including geographic information, is received from the user. In a step 416 , a purchase request is transmitted to the vendor computer over the public packet switched communications network. Then, in a step 418 , the purchase request is analyzed by the vendor computer to determine the product and proximity information of the user. Incoming information is examined to determine proximity information such as the area code or postal code of the user. This information determines which wireless service provider region and terminal accounts can be selected to receive vendor notification. In a step 420 , based upon the proximity information, a plurality of vendors is selected from the product database 120 , each of the vendors being in close proximity to the user. In a step 422 , a wireless region and account information associated with each of the plurality of selected vendors is determined. Next, in a step 424 , information about the user is recorded in the customer database 122 . In a step 426 , vendor notification message 50 is transmitted to each of the selected vendors via the wireless network 108 , based upon the wireless region and account information. Message 50 is converted to Network Paging Protocol and transmitted via a wireless service provider. Then, in a step 428 , a confirmation message is sent over the public packet switched network to the user in order to confirm that a merchant will contact the user in order to complete a commercial transaction in the product or service of interest.

Intelligent Notification Distribution

FIG. 5 depicts a series of representative user interface screens in a particular embodiment according to the present invention. Screen 501 of FIG. 5 depicts an initial selection screen in which a user at one of the plurality of client computers is presented with a plurality of product options and services from which to make a selection. Screen 503 of FIG. 5 depicts a second selection screen displayed on the client, responsive to user input indicating a particular product from screen 501 . Screen 503 provides the user with product information, here a Ford Mustang automobile, that can optionally include a photograph, retrieved from the product database 120 . The user makes a product selection and enters user specific information, here the name “Anthony” and a telephone number “602-555-1934” is entered. Screen 505 of FIG. 5 depicts a submission screen in which the user can send the information entered to vendor computer 104 .

FIG. 6 depicts a representative system administration user interface screen in a particular embodiment according to the present invention. Screen 601 of FIG. 6 enables the user to develop a vendor notification profile. In representative screen 601 , a buy request filter is being added to a vendor's notification profile for the automotive industry. Responsive to the information entered by an authorized system administrator on screen 601 , a buy request filter is added to a salesperson profile. The salesperson's name is entered in salesperson name field 602 . Here, the name “Mike Hendrix” is entered. Values can be entered in the appropriate fields for make 604 , model 606 , year 608 and color 610 to indicate that the attributes of the product for which the particular salesperson is interested in receiving vendor notifications. The attributes entered into the fields of screen 601 will cause vendor notifications for 1998 White Ford Mustangs to be routed to salesperson Mike Hendrix's wireless terminal.

In a vendor notification profile, product attribute values need not be specified. In screen 601 , the salesperson has not entered a value for offer amount field 612 , indicating that the salesperson does not care whether the consumer has specified an offer price. In the example of FIG. 6 , as long as a consumer is interested in purchasing a 1998 Ford Mustang, the salesperson wants to be informed. Vendor notifications can also be configured for purchase of products as well. Embodiment can also permit common vendor notification profiles to be established for an entire sales force. For example, if a particular vendor (auto dealership) has assigned its entire sales force to sell Ford Mustangs, the choice “All” is specified in the Salesperson field 602 .

Embodiments can also include the capability to identify a group of wireless terminals distributed to salespersons belonging to the same organization. To prevent the same vendor notification from being displayed on every terminal, messages are distributed among the terminals in the group using a round robin selection scheme. This enables the transmission of vendor notifications to a subset, including only one terminal, of the group of terminals. So, in the case where multiple salespeople at an automobile dealership have the same automobile make and model components in their profiles, the vendor computer implements a round robin selection mechanism to determine which salesperson receives the vendor notification.

Some embodiments can also include the capability to screen terminals based upon one or many established criteria. Only terminals that meet specific criteria can receive vendor notifications. Embodiments can halt the distribution and transmission of those purchase requests that meet the established criteria in order to screen the notifications. Embodiments can also include the capability to provide a delay in the transmission of vendor notification to terminals deemed non-priority. This enables priority terminals to receive sales leads in advance of the non-priority terminals. The length of delay time can be selected to provide varied levels of priority service.

Embodiments can also store vendor notifications for transmission to the wireless service provider at a later time. This enables vendor notifications received in the evening to be transmitted the next business morning. Embodiments can also include the capability to automatically send a report by email and/or facsimile, via optional facsimile machine 106 in FIG. 1 , to each vendor. The report reflects the number of vendor notifications sent to the vendor for a given period of time, for example throughout the day.

Modem Backup

Select embodiments can provide the ability to have a plurality of modems for backup transmission of messages to the wireless service provider. In these embodiments, the dedicated connection to the wireless provider is sensed to detect a lost connection condition or an insufficient transmission throughput condition. If either of these conditions is present, one or more backup modems is switched in to continue transmission. Then, a scan for an available modem is performed based upon an expiration of a predetermined amount of requests have been queued. The system waits for an available modem if one is not immediately available.

Contact Management Integration

Embodiments can include the capability to access the customer database in order to product reports containing purchaser information. Further, access to accounting functions enables many embodiments according to the invention to provide financial information in reports.

Many embodiments also include logging transaction information recorded in a database to enable tracking of requests based upon client identity. The customer database can reflect the time of requests and number of requests sent by each client. Further, the number of requests made for individual products and services can be determined. Reports indicating the volume of requests sent to individual cites and states or at different times of the day, week and month can be generated.

Access Control

Access to private system administration is secured using controls restricting access to an administration interface. Access to log reports and transactional data may be had through reports generated by the contact management software connected to the customer database. Embodiments can possess a graphical user interface accessible by a web browser in order to provide real time reporting in color graphic charts and diagrams.

FIG. 7 depicts a representative Account Summary Interface in a particular embodiment according to the present invention. Account summary interface 701 provides authorized individuals the ability to perform account management. Account summary interface 701 includes account activity status window 702 that enables an authorized user to check the account balance and review the account history. If the account has become delinquent, the authorized user can suspend the account and block the receipt of vendor notifications using notification selection buttons 704 . Wireless terminal management window 706 enables the authorized user to add, delete or reprogram wireless terminals to a vendor's account. Service area management window 708 enables the authorized user to add or delete service areas.

Conclusion

In the foregoing specification, the invention has been described with reference to a specific exemplary embodiments thereof. Many changes or modifications are readily envisioned. For example, changing the specific information tracked or the architecture of the databases associated with the vendor computer, changing the manner in which messages flow from vendor computer to client computers and wireless service provider, adding audio effects to user interfaces, etc., among other changes, are included within other embodiments of the present invention.

The specification and drawings are, accordingly, to be regarded in an illustrative rather than in a restrictive sense. It will, however, be evident that various modifications and changes may be made thereunto without departing from the broader spirit and scope of the invention as set forth in the claims.

Claims

1. A system for providing real-time notification of purchaser requirements in a heterogeneous network environment, said heterogeneous network environment having a public packet switched network and a wireless network, said heterogeneous network environment comprising:a plurality of wireless terminals in communication with said wireless network to receive said real-time notification of purchaser requirements; at least one vendor computer, said vendor computer having at least one of a plurality of databases, including a product database having information about a plurality of products, and a customer database, having information about a plurality of customers; a plurality of client computers, said client computers and said vendor computer being interconnected by said public packet switched communications network; each one of said client computers being operatively disposed to present to a user a plurality of product options and services from which said user An make a selection and thereupon, responsive to user input indicating a particular product from a menu, providing product information including photographs, retrieved from said product database, and thereupon to receive from said user a selection and to prompt said user for user specific information, and thereupon to cause a purchase request to be transmitted to said vendor computer over said public packet switched communications network; said vendor computer being operatively disposed to analyze said purchase request to determine the product and proximity information of said user; said vendor computer being operatively disposed, based upon said proximity information, to select from said product database a plurality of selected vendors, each of said plurality of vendors being proximate to said user; said vendor computer being operatively disposed to determine a wireless region and account information associated with each of said plurality of selected vendors; said vendor computer being operatively disposed to cause information pertaining to said user to be recorded in said customer database; said vendor computer being operatively disposed to cause a message to be transmitted into said wireless network external to said public packet switched communications network, based upon said wireless region and account information, in order to provide said real time notification of purchaser requirements to said plurality of selected vendors; said vendor computer being operatively disposed to cause a confirmation message to be seat over said public packet switched network for display to said user, said confirmation message indicating that at least one of said plurality of selected vendors will contact said user in order to enter into a commercial transaction.

2. The system of claim 1 wherein said vendor computer is further operative to distribute said purchase request to said plurality of selected vendors using a round robin selection mechanism to prevent multiplicity of responses.

3. The system of claim 1 wherein said vendor computer is further operative to provide a delay in transmitting said purchase requests to a select subset of said plurality of selected vendors in order to create levels of merchant priority.

4. The system of claim 1 wherein said vendor computer is further operative to screen said plurality of vendors for compliance to specified criteria.

5. The system of claim 1 wherein said vendor computer is further operative to provide to said plurality of vendors a report reflecting a number of purchase requests forwarded to each of said plurality of vendors during a selectable time period.

6. The system of claim 1 wherein said vendor computer is further operative to provide a questionnaire reflecting users' comments about products and services offered.

7. The system of claim 1 wherein said vendor computer is further operative to program said plurality of wireless terminals to configure said wireless terminal.

8. The system of claim 1 wherein said product comprises automobiles.

9. The system of claim 8 wherein said product information further comprises a make, model and a description of said automobiles.

10. A method for providing real-time notification of purchaser requirements in a heterogeneous network environment, said heterogeneous network environment having a public packet switched network and a wireless network, said heterogeneous network environment comprising:a plurality of wireless terminals in communication with said wireless network to receive said real-time notification of purchaser requirements; at least one vendor computer, said vendor computer having at least one of a plurality of databases, including a product database having information about a plurality of products, and a customer database, having information about a plurality of customers; a plurality of client computers, said client computers and said vendor computer being interconnected by said public packet switched communications network, said method comprising the steps: presenting to a user at one of said plurality of client computers a plurality of product options and services from which said user can make a selection, and thereupon; providing product information including photographs, retrieved from said product database, responsive to user input indicating a particular product from a menu, and thereupon; receiving from said user a selection and to prompt said user for user specific information, and thereupon; causing a purchase request to be transmitted to said vendor computer over said public packet switched communications network, and thereupon; analyzing said purchase request at said vendor computer to determine the product and proximity information of said user, thereupon; based upon said proximity information, selecting from said product database a plurality of selected vendors, each of said plurality of vendors being proximate to said user; determining a wireless region and account information associated with each of said plurality of selected vendors; causing information pertaining to said user to be recorded in said customer database, causing a message to be transmitted into said wireless network external to said public packet switched communications network, based upon said wireless region and account information, in order to provide said real time notification to said plurality of selected vendors, causing a confirmation message to be sent over said public packet switched network for display to said user, said confirmation message indicating that at least one of said plurality of selected vendors will contact said user in order to enter into a commercial transaction.

11. The method of claim 10 further comprising:distributing said purchase request to said plurality of selected vendors using a round robin selection mechanism to prevent multiplicity of responses.

12. The method of claim 10 further comprising:providing a delay in transmitting said purchase requests to a select subset of said plurality of selected vendors in order to create levels of merchant priority.

13. The method of claim 10 further comprising:screening said plurality of vendors for compliance to specified criteria.

14. The method of claim 10 further comprising:providing to said plurality of vendors a report reflecting a number of purchase requests forwarded to each of said plurality of vendors during a selectable time period.

15. The method of claim 10 further comprising:providing a questionnaire reflecting users' comments about products and services offered.

16. The method of claim 10 further comprising:programming said plurality of wireless terminals to configure said wireless terminal.

17. The method of claim 10 wherein said product comprises automobiles.

18. The method of claim 17 wherein said product information further comprises a make, model and a description of said automobiles.

19. A computer program product for providing real-time notification of purchaser requirements in a heterogeneous network environment, said heterogeneous network environment having a public packet switched network and a wireless network, said heterogeneous network environment comprising:a plurality of wireless terminals in communication with said wireless network to receive said real-time notification of purchaser requirements; at least one vendor computer, said vendor computer having at least one of a plurality of databases, including a product database having information about a plurality of products, and a customer database, having information about a plurality of customers; a plurality of client computers, said client computers and said vendor computer being interconnected by said public packet switched communications network, said computer program product comprising instructions for: presenting to a user a plurality of product options and services from which said user can make a selection and thereupon, responsive to user input indicating a particular product from a menu, providing product information including photographs, retrieved from said product database, and thereupon to receive from said user a selection and to prompt said user for user specific information, and thereupon to cause a purchase request to be transmitted to said vendor computer over said public packet switched communications network; analyzing said purchase request to determine product and proximity information of said user, thereupon, based upon said proximity information, to select from said product database a plurality of selected vendors, each of said plurality of vendors being proximate to said user; determining a wireless region and account information associated with each of said plurality of selected vendors, to cause information pertaining to said user to be recorded in said customer database; transmitting a message into said wireless network external to said public packet switched communications network, based upon said wireless region and account information, in order to provide said real time notification to said plurality of selected vendors; sending a confirmation message over said public packet switched network for display to said user, said confirmation message indicating that at least one of said plurality of selected vendors will contact said user in order to enter into a commercial transaction; and a computer readable storage medium for holding said instructions.

20. The computer program product of claim 19 further comprising instructions for distributing said purchase request to said plurality of selected vendors using a round robin selection mechanism to prevent multiplicity of responses.

21. The computer program product of claim 19 further comprising instructions for providing a delay in transmitting said purchase requests to a select subset of said plurality of selected vendors in order to create levels of merchant priority.

22. The computer program product of claim 19 further comprising instructions for screening said plurality of vendors for compliance to specified criteria.

23. The computer program product of claim 19 further comprising instructions for providing to said plurality of vendors a report reflecting a number of purchase requests forwarded to each of said plurality of vendors during a selectable time period.

24. The computer program product of claim 19 further comprising instructions for providing a questionnaire reflecting users' comments about products and services offered.

25. The computer program product of claim 19 further comprising instructions for programming said plurality of wireless terminals to configure said wireless terminal.

26. The computer program product of claim 19 wherein said product comprises automobiles.

27. The computer program product of claim 19 wherein said product information further comprises a make, model and a description of said automobiles.