Claims
- 1. A method of processing messages, comprising the steps of:
transmitting an electronic message by a network resource device; receiving the electronic message by a service center computer; determining whether the message which is received is from a device associated with a first resource administration computer; and transmitting a communication from the service center computer to the first resource administration computer, when it is determined that the message is from the device.
- 2. The method according to claim 1, wherein the electronic message comprises information regarding the usage of the device.
- 3. The method according to claim 1, wherein the electronic message comprises at least one of an electronic mail message and a connection-mode message, and wherein the communication comprises at least one of an electronic mail message and a connection-mode message.
- 4. The method according to claim 1, further comprising the step of:
generating, after the receiving step, summary information regarding usage of the device, wherein
the communication includes the summary information.
- 5. A method of processing messages, comprising the steps of:
transmitting an electronic message by a network resource device; receiving the electronic message by a resource administrator computer; determining whether the message which has been received includes information indicating an urgent need of the network resource device.
- 6. The method according to claim 5, wherein the information indicating an urgent need of the network resource device includes at least one of:
information indicating a low supply of toner, information indicating a low supply of paper, information indicating an overheated component of the network resource device, information indicating a nonfunctional component of the network resource device, information indicating a paper jam, and information indicating a lack of electrical power.
- 7. A computer system for processing messages, the system comprising:
a network resource device configured to transmit an electronic message; a service center computer configured to receive the electronic message, to determine whether the message which is received is from a device associated with a first resource administration computer, and to transmit a communication from the service center computer to the first resource administration computer, when it is determined that the message is from the device.
- 8. The computer system according to claim 7, wherein the electronic message comprises information regarding the usage of the device.
- 9. The computer system according to claim 7, wherein the electronic message comprises at least one of an electronic mail message and a connection-mode message, and wherein the communication comprises at least one of an electronic mail message and a connection-mode message.
- 10. The system according to claim 7, wherein said service center computer is further configured to generate summary information regarding usage of the device, wherein the communication includes the summary information.
- 11. A computer system for processing messages, the system comprising:
a network resource device configured to transmit an electronic message; a resource administrator computer configured to receive the electronic message, and to determine whether the message includes information indicating an urgent need of the network resource device.
- 12. The system according to claim 11, wherein the information indicating an urgent need of the network resource device includes at least one of:
information indicating a low supply of toner, information indicating a low supply of paper, information indicating an overheated component of the network resource device, information indicating a nonfunctional component of the network resource device, information indicating a paper jam, and information indicating a lack of electrical power.
- 13. A program product, including a computer readable medium embodying program instructions for enabling a system to perform the steps of:
receiving an electronic message from a network resource device by a service center computer; determining whether the message which is received is from a device associated with a first resource administration computer; and transmitting a communication from the service center computer to the first resource administration computer, when it is determined that the message is from the device.
- 14. A program product according to claim 13, embodying program instructions for enabling the system to perform the step of transmitting an electronic message by a network resource device.
- 15. A program product according to claim 13, wherein the electronic message comprises at least one of an electronic mail message and a connection-mode message, and wherein the communication comprises at least one of an electronic mail message and a connection-mode message.
CROSS-REFERENCES TO RELATED APPLICATIONS
[0001] The present application is related to U.S. patent application Ser. No. 09/311,148 filed May 13, 1999, entitled “Application Unit Monitoring and Reporting System and Method,” U.S. patent application Ser. No. 09/192,583 filed Nov. 17, 1998 entitled “Method and System for Communicating with a Device Attached to a Computer Using Electronic Mail Messages,” U.S. patent application Ser. No. 08/883,492 filed Jun. 26, 1997 entitled “Method and System for Diagnosis and Control of Machines Using Connectionless Modes Having Delivery Monitoring and an Alternate Communication Mode,” U.S. patent application Ser. No. 08/820,633 filed Mar. 19, 1997 entitled “Method and System to Diagnose a Business Office Device Based on Operating Parameters Set by a User,” now U.S. Pat. No. 5,887,216, U.S. patent application Ser. No. 08/733,134 filed Oct. 16, 1996 entitled “Method and System for Diagnosis and Control of Machines Using Connectionless Modes of Communication,” now U.S. Pat. No. 5,909,493, U.S. patent application Ser. No. 08/880,683, filed Jun. 23, 1997, U.S. patent application Ser. Nos. 09/107,989 and 09/108,705, both of which were filed Jul. 1, 1998, all three of which are entitled “Method and System for Controlling and Communicating with Machines Using Multiple Communication Formats,” and all three of which are divisions of U.S. patent application Ser. No. 08/624,228 filed Mar. 29, 1996, now U.S. Pat. No. 5,818,603, entitled “Method and System for Controlling and Communicating with Machines Using Multiple Communication IFormats,” U.S. patent application Ser. Nos. 08/738,659 and 08/738,461, both of which are entitled “Method and System for Diagnosis and Control of Machines Using Connection and Connectionless Modes of Communication,” filed Oct. 30, 1996, and are divisions of, and U.S. patent application Ser. No. 08/916,009, entitled “Method and System for Diagnosis and Control of Machines Using Connection and Connectionless Modes of Communication,” filed Aug. 21, 1997, which is a continuation of, U.S. patent application Ser. No. 08/463,002 filed Jun. 5, 1995, entitled “Method and System for Diagnosis and Control of Machines Using Connection and Connectionless Modes of Communication,” now U.S. Pat. No. 5,819,110, and U.S. patent application Ser. No. 08/852,413 filed May 7, 1987, entitled “Method and System for Controlling and Communicating with Business Office Devices,” now U.S. Pat. No. 5,774,678, which is a continuation of U.S. patent application Ser. No. 08/698,068 filed Aug. 15, 1996, entitled “Method and Apparatus for Controlling and Communicating With Business Office Devices,” now U.S. Pat. No. 5,649,120 which is a continuation of U.S. patent application Ser. No. 08/562,192 filed Nov. 22, 1995, now U.S. Pat. No. 5,568,618, which is a continuation of U.S. patent application Ser. No. 08/473,780 filed Jun. 6, 1995, entitled “Method and Apparatus for Controlling and Communicating With Business Office Devices,” now U.S. Pat. No. 5,544,289, which is a continuation of U.S. patent application Ser. No. 08/426,679 filed Apr. 24, 1995, now U.S. Pat. No. 5,537,554, entitled “Method and Apparatus for Controlling and Communicating With Business Office Devices” which is a continuation of U.S. patent application Ser. No. 08/282,168 filed Jul. 28, 1994 and entitled “Method and Apparatus for Controlling and Communicating With Business Office Devices,” now U.S. Pat. No. 5,412,779, which is a continuation of U.S. patent application Ser. No. 07/902,462 filed Jun. 19, 1992, now abandoned, which is a continuation of U.S. patent application Ser. No. 07/549,278, filed Jul. 6, 1990, now abandoned, the disclosure of each is incorporated herein by reference.
Continuations (1)
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Number |
Date |
Country |
Parent |
09408443 |
Sep 1999 |
US |
Child |
10638540 |
Aug 2003 |
US |