The invention relates to the field of services for auditing and maintaining utility equipment such as utility poles, transformers, power lines and wires, telecommunications cables and lines, switches, underground pads, meters, and other related utility equipment.
It is known to audit utility equipment by dispatching field technicians carrying mobile digital devices such as notebook computers or hand-held portable digital assistants (PDAs) to utility pole locations, where the field technicians observe conditions and characteristics of the utility equipment and enter corresponding data into the digital device. The entered data may then be merged into a customer database that includes data about a customer's utility equipment. The information in the customer database is useful for scheduling maintenance tasks, allocating costs if the utility equipment is shared with another party, and identifying potentially dangerous conditions. In this context, “customers” are typically utility or telecommunication companies owning and/or leasing utility equipment and pole space.
While the auditing method described above is helpful to customers, it does have recognized drawbacks. One drawback is that there is no way to perform quality assurance or quality control to confirm the accuracy of entered data without revisiting the equipment location. In this regard, the entered data is based entirely on subjective human observation, which is prone to error, and there is no objective information to corroborate the data entered by a particular field technician.
Another drawback is that it is difficult to track or assess the productivity and diligence of the field technician crews. The crews are relied upon to visit each and every assigned pole or other equipment location, however under current methods it is not possible to check whether a crew has actually visited each location to gather data.
A further drawback of current methods is that a customer representative and/or an auditor field technician must sometimes revisit an equipment location if there is a specific question about the equipment that cannot be answered based on the entered data. In cases of suspected storm damage, more detailed advance information about the arrangement of utility equipment at a particular location is quite helpful to repair crews.
It is therefore an object of the present invention to provide a method for capturing data about utility equipment that provides both subjective information reflecting a field technician's expertise and objective information that corroborates and supplements the subjective information.
It is another object of the present invention to provide a method for capturing data about utility equipment that enables quality assurance to be performed to confirm the accuracy of equipment data entered in a customer database.
It is yet another object of the present invention to provide a method for capturing data about utility equipment that enables the travel path of a field crew to be tracked during an audit operation to ensure that each equipment location is actually visited in an efficient manner.
It is a further object of the present invention to provide a method for capturing data about utility equipment that enables a customer to make a “virtual visit” to a chosen equipment location without sending a crew to visit the location in person.
The present invention provides a method for capturing information regarding utility equipment installed at a location so as to achieve the objects mentioned above. The utility equipment may include, but is not limited to, utility poles, transformers, power lines and wires, telecommunications cables and lines, switches, underground pads, meters, and other related utility equipment. The method generally comprises the steps of making a site visit to the location; recording voice narration about the utility equipment as the utility equipment is inspected by a narrator during the site visit; recording video of the utility equipment during the site visit; recording identification information for identifying the utility equipment; and entering attribute data corresponding to the utility equipment into a database, wherein the entered attribute data includes data derived from the recorded voice narration, the recorded video, and the recorded identification information. The steps of recording voice narration, recording video, and recording identification information may be performed simultaneously by a field technician. In a particular embodiment, the identification information includes location coordinates corresponding to the location where the utility equipment is installed, wherein the location coordinates are provided automatically by location sensing equipment such as a global positioning system (GPS) receiver in communication with a GPS receiver. The field technician may use an audio-visual recorder linked to the GPS receiver through an encoder, whereby location coordinates obtained by the GPS receiver are converted to audio frequency shift keying (AFSK) data and stored in a single digital file together with recorded video and voice narration data streams corresponding to the location.
The steps of recording voice narration and recording video may be performed according to a predetermined sequential protocol, and the step of entering attribute data may then be performed in accordance with the sequential protocol to facilitate data entry.
The method may comprise further steps of receiving additional data about the utility equipment from an outside source, such as a customer database, and integrating the additional data into the database. For example, mapping data from a customer geographic information system (GIS) may be integrated with captured data to provide an interactive map of utility equipment, whereby an end user may view video and listen to narration corresponding to utility equipment at a particular location selected from the interactive map.
The method may also comprise quality assurance steps of reviewing the recorded voice narration and the recorded video in conjunction with the entered attribute data to check accuracy of the entered attribute data and, if necessary, correcting the entered attribute data.
As will be appreciated from the instant specification, the method of the present invention captures verifiable subjective information and objective information about specified utility equipment which may be referenced by a customer or other end user. The information in the database may be accessed in its raw form by a customer, or processed to provide a deliverable report of desired format to a customer.
The nature and mode of operation of the present invention will now be more fully described in the following detailed description of the invention taken with the accompanying drawing figures, in which:
An embodiment of the present invention is depicted schematically in
Field technician 10 is equipped with a digital audio-video recorder (“camcorder”) 24, a headset microphone 26 connected to a first audio channel of camcorder 24, and a GPS receiver 28 connected to a second audio channel of camcorder 24 via an encoder 30. In an embodiment of the present invention, location coordinates detected by GPS receiver 28 based on communication with GPS satellite 27 are converted to audio frequency shift keying (AFSK) data by encoder 30, whereby the location coordinates are represented by a series of audio tones. While
As will be understood, the location coordinates detected by GPS receiver 28 serve as identification information for identifying the utility equipment by its location. However, other identification information may be recorded. For example, a pole number, street address, or other identification information may be recorded on video and/or spoken as part of the recorded narration.
Camcorder 24 may be any commercially available digital camcorder. It may be advantageous to use a camcorder having a relatively high optical zoom capability, for example 10× or higher, to enable field technician 10 to capture high resolution video images of equipment mounted near the top of a utility pole without climbing the pole.
The voice narration may be provided by the field technician 10 who serves as narrator while simultaneously operating camcorder 24 to record video showing various aspects of utility equipment 12 and to record the narration. Alternatively, the narration may be provided by another crew member (not shown) wearing microphone 26 and teamed with the camcorder operator 10.
Attention is directed again to
At data entry station 42, a data entry person 46 plays back the digital files on playback computer 44, viewing the video on a playback display 48 and listening to the recorded narration on speaker 50 or a headset connected to playback computer 44. Playback computer 44 may be configured with a decoder for converting the AFSK data in second channel audio data stream 38 to location coordinates displayable on playback display 48 and readable by data entry person 46. Data entry station 42 also includes a data entry terminal 52 on which an interface program is executed by which data entry person 46 may access a central database 54 storing attribute data regarding utility equipment. Data entry person 46 enters attribute data corresponding to the audited utility equipment into central database 54, wherein the entered attribute data includes data derived from the recorded voice narration, the recorded video, and the recorded identification information.
In an aspect of the present invention, the steps of recording voice narration and recording video may be performed according to a predetermined sequential protocol provided to field technician 10, and the step of entering attribute data may be performed in accordance with the predetermined sequential protocol by data entry person 46 who has been advised of the sequential protocol. In this way, the data entry step for each audited location is expedited to some extent.
The method of the present invention may further comprise the step of storing the recorded voice narration (subjective information) and the recorded video and identification information (objective information) in central database 54. For example, each digital file 32 may be stored in central database 54 in association with the entered attribute data to which the digital file corresponds.
Central database 54 may be linked to a customer database 56 containing additional data which the customer has collected about its utility equipment at various locations. For example, customer database 56 may be a GIS database that includes local mapping information and related data about utility equipment installed at locations within a geographic region. In accordance with an aspect of the present invention, additional data from an outside source, for example customer database 56, may be received and integrated into central database 54. By way of further example, mapping data from a customer GIS may be integrated with captured data so that an interactive map of utility equipment may be generated. Such an interactive map may allow an end user to view video and listen to narration corresponding to utility equipment at a particular location by selecting the location on the interactive map.
The method of the present invention may further comprise quality assurance or quality control steps performed by a quality assurance system 58, indicated schematically in
Central database 54, alone or in conjunction with customer database 56, provides source data which may be used to create a deliverable 60 for a customer. Deliverable 60 may be an electronic or hardcopy report, a secure website, or any other output for use by the customer. Deliverable 60 may have a standard format offered to a plurality of customers, or it may have a customized format provided to a particular customer and designed according to specifications provided by such customer.
Attention is directed now to
Continuing with blocks 112 and 114, the data entry person 46 may execute software to retrieve customer source data from customer database 56, and also start playing back digital files 32. The data entry person may create new records or update existing records in central database 54, each record corresponding to a location for which a digital file 32 has been recorded. In this regard, each record in central database 54 may include, directly or by a file path link, the actual digital file 32 for the location corresponding to that record, whereby digital file 32 is accessible and available for playback through central database 54. The data entry person 46 may also link records from customer database 56 with records in central database 54 pursuant to block 116, thereby matching data from customer database 56 with corresponding records in central database 54. Block 118 indicates that as the audio and video information is played back and the GPS location coordinates are displayed on playback display 48, data entry person 46 enters attribute data corresponding to the utility equipment into central database 54 using data entry terminal 52, wherein the entered attribute data includes data derived from the recorded voice narration, the recorded video, and the recorded location coordinates. For example, a plurality of fields may be provided for each new record, and the field values entered by data entry person 46 depend upon the video, voice narration, and location coordinates communicated during playback. In this regard, a given field may be derived from any one, any two, or all three of the video, voice narration, and location coordinates.
As indicated by decision block 120, the data entry person may repeat the data entry process for each digital file 32 until there are no more digital files left to be processed.
Once data entry has been completed, a quality control or quality assurance step may be performed in accordance with block 122. As described above, this may involve reviewing the entered attribute data and correcting erroneous data. In a final step, a deliverable providing the results of the joint use audit to the customer is created in block 124.
It will be understood that data and information collected using the method of the present invention provides a snapshot at a particular point time. Therefore, the method may be repeated periodically to update the data and information in central database 54 as desired.
While the invention has been described in connection with various exemplary embodiments, the detailed description is not intended to limit the scope of the invention to the particular forms set forth. The invention is intended to cover such alternatives, modifications, and equivalents of the described embodiment as may be included within the spirit and scope of the invention.