A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever.
The present invention relates to methods and computer systems for monitoring a workflow of a business or other organization. More particularly, the present invention relates to methods for viewing information about multiple instances of an activity and for maintaining that information.
Computers, and in particular, computer database applications, are used by businesses and other organizations to monitor and record information about an organization's activities. Often, the organization will have various processes or activities that must be performed, and which recur frequently. Indeed, it is common for an organization to have numerous instances of an activity in various stages of completion at any given time. As one example, a business may sell goods based on orders received from customers. An activity of interest may be fulfilling those customer orders; each purchase order represents a separate instance of that activity. At any particular time, that business may have multiple instances of the activity (i.e., multiple orders from multiple customers) in various stages of completion. As but another example, a financial institution may loan funds to customers based on applications from those customers. An activity of interest may be the processing of a loan application to completion (i.e., approval or rejection), with each application representing a separate instance of the activity. At any particular time, there may be multiple loan application instances in various stages of processing. As yet another example, a governmental entity responsible for issuing permits may have multiple permit applications in various stages of being processed.
In order to monitor numerous instances of an activity, many organizations store information about those activity instances in a database program. In particular, a record or other data object can be created for each instance of the activity. A separate field or other component of the record is then established to hold a value for some type of information common to each instance. Using one of the previous examples as an illustration, a business selling goods may create a separate database record for each customer order. Within that record may be separate fields for the time the order was received, where the order was received, what was ordered, when the order was shipped, etc. Such use of a database program is often conceptualized as a table. Each instance of the activity is assigned a separate row (or tuple) of the table. Each type of information common to multiple instances is then assigned a separate column of the table.
By placing data for each instance of an activity in a database table, it is then possible to analyze the data in various ways. As more and more records accumulate, however, the usefulness of a database can decrease. For a large business such as a goods seller receiving hundreds or thousands of orders per day, the number of records can reach into hundreds of thousands or millions. Each time the database is queried, a finite amount of time is needed to search a disk drive or other storage device. Similarly, as new records are created and existing records updated, a finite amount of time is needed to create or update each of those records. As the number of records grows, the time needed to find a particular record increases. In a business or organization having hundreds (or thousands) of users and hundreds of thousands (or millions) of database records, the latency for database system access can become quite substantial and the system disk(s) may become full.
A stored procedure such as in Appendix A is satisfactory when relatively few users or programming threads are attempting to write to a table and when there are relatively few records. Unfortunately, and as shown in
The present invention addresses the above and other challenges associated with maintaining information about multiple instances of an activity. In one aspect of the invention, separate database tables are maintained for data corresponding to active instances of an organization's activities and for data corresponding to inactive instances of an organization's activities. In another aspect, multiple database tables can be maintained for data corresponding to inactive instances of an activity. In still another aspect, data from the active instances table and one or more inactive instances tables are processed to generate combined analysis data.
In one embodiment, the invention includes a method for maintaining information regarding multiple instances of an activity. Each instance of the activity has an active condition in which information about the instance is modified or an inactive condition in which information about the instance is not modified. The method includes creating a record in a first database table for each of the multiple instances that are in the active condition; each record contains a field for each of a plurality of data types, one or more of the fields in each active instance record having a value indicative of the active condition. The method further includes assigning, for each record of the multiple instances in the inactive condition, values to the one or more fields indicative of the inactive condition. The method also includes deleting from the first table records of the multiple instances having values in the one or more fields indicative of the inactive condition, as well as creating, for each of the records deleted from the first table, a corresponding record in a second database table.
In another embodiment, the method includes creating third and subsequent database tables, as well as ceasing, upon creation of a subsequent table, creation of records in the previously-created table. For each of the records deleted from the first table after creation of the last-created table but before creation of another subsequent table, a corresponding record is created in the last-created table. In still another embodiment, the method includes generating a first Online Analytical Processing (OLAP) cube for records in the first table, generating a second OLAP cube for records in the second table, and combining the first and second cubes into a virtual OLAP cube.
These and other features and advantages of the present invention will be readily apparent and fully understood from the following detailed description of preferred embodiments, taken in connection with the appended drawings.
The present invention can be advantageously used in combination with the methods, apparatus and systems described in U.S. patent application Ser. No. 10/157,968, pub, No. US 2003/0225769 A1 titled “Support for Real-Time Queries Concerning Current State, Data and History of a Process” and filed on May 31, 2002, the contents of which are incorporated by reference herein.
The present invention will be described by reference to Structured Query Language (SQL) instructions and other data analysis features found in the SQL SERVER™ 2000 relational database management system (RDBMS) software and associated Online Analytical Processing (OLAP) services software available from Microsoft Corporation of Redmond, Wash. Although some aspects of SQL instructions that may be used to implement certain embodiments of the invention are described herein, other instructions, programming algorithms and procedures used to implement the invention will be apparent to persons skilled in the art once those persons are provided with the description provided herein. General descriptions of SQL SERVER™ 2000 RDBMS software and associated OLAP services software can be obtained from various sources, including Inside Microsoft® SQL SERVER™ 2000 by Karen Delaney (2001 Microsoft Press) and Microsoft® SQL SERVER™ 2000 Books Online, available at <http://www.microsoft.com/sql/techinfo/productdoc/2000/>. The invention is not limited to implementation using SQL SERVER™ 2000 RDBMS software and associated OLAP services software, and may be implemented using other types of RDBMS and OLAP software.
The present invention will also be described by reference to RDBMS software (such as the aforementioned SQL SERVER™ 2000 software) operating on a server and accessed by one or more clients. Such configurations are known in the art and described in, e.g., the previously-incorporated U.S. patent application Ser. No. 10/157,968 (Publication No. US-2003-0225769-A1, Publication Date: Dec. 4, 2003). However, a client-server configuration is only one example of a manner in which the invention can be implemented. The invention can also be implemented in other physical system configurations.
The present invention addresses many of the problems discussed above by maintaining separate tables for data corresponding to active instances of an organization's activities, as well as for a limited number of inactive instances. In many organizations, for example, the most important activities are those which are currently pending or which were recently completed. Building upon the example of hypothetical Business A discussed in connection with
Accordingly, Business A maintains data for active and recently completed orders in separate database tables. By limiting those tables' contents to active and recently-completed orders, the amount of data is kept relatively small. In this manner, system performance when updating or otherwise accessing a table for active instance data does not degrade as shown in
As a new purchase order is received, a record is created in table 10. Table 10 is shown in block form in
When a purchase order is completed, the record for that purchase order is deleted from active instances data table 10, and a new record for that purchase order is created in completed instances data table 12 (
Because it is limited to data for purchase orders that are currently active, the size of table 10 remains relatively small. Although the size of the table might fluctuate as business volume fluctuates, the size of the table will not increase ad infinitum. completed instances data table 12 will grow in size as more purchase orders change from an Active/Incomplete state to an Inactive/Complete state. However, the growth of completed instances data table 12 is less of a concern than is the growth of a single database table containing records for both active and inactive instances (such as that of
One example of SQL code to create and update the tables of
The next statement (“create procedure PO_PrimaryImport”) creates a Stored Procedure named PO_PrimaryImport that is used to either create new records in table 10 or to update existing records in table 10. The PO_PrimaryImport Stored Procedure has 5 arguments that correspond to the columns of a row in table 10. For example, upon receiving purchase order 8680 in
If purchase order 8681 had previously been entered with data for PONum, RecvTime, City and Quantity, the following call to the stored procedure would update the shipping time (ShipTime) to 08/26/2003 0910:
In order to update the record for purchase order 8682 to reflect a delivery time (DeliveryTime) of 8/26/2003 at 1200 P.M. and flag the purchase order as completed (IsCompleted=1), the following call would be made:
Notably, a human operator entering any of the above information into a client computer would not necessarily type one of the above commands. For example, the user could input the information via a graphical user interface, and one or more levels of intermediate software (executing on the client and/or server) would generate the stored procedure call with the proper syntax. As another example, an order could be received automatically via the Internet, and web server software could generate the necessary SQL commands.
The PO_PrimaryImport stored procedure accepts values from the call to the stored procedure and assigns those values to one or more of the local variables @PONum, @RecvTime, @City, @Quantity, @ShipTime, @DeliveryTime and @IsCompleted. The Stored Procedure then attempts to insert those local variable values into the PO_Active_InstanceData table (table 10) via the “insert” statement. Instead of inserting those local variables as a new record in table 10, however, the trigger of Appendix C (“PO_CompletedTrigger”) is then fired.
Referring to Appendix C, after declaring the local @PONum and @IsCompleted variables, the trigger assigns values to those variables from the “inserted” system table. The inserted table is automatically generated by the database server, and temporarily stores (in RAM or other system memory) copies of the rows affected during the preceding insert statement of the PO_PrimaryImport stored procedure. In this case, the inserted table contains copies of the arguments passed in the PO_PrimaryImport stored procedure. In other words, the inserted table contains the values that a user is currently attempting to insert or update into table 10.
The trigger first tests to see if the passed value of the IsCompleted bit is equal to 1, which would indicate that the record for the passed PONum value is completed. If the IsCompleted bit equals 1, the trigger then inserts the values for the completed purchase order record into a new record of the PO_Completed_InstanceData table 12). The PONum value for the new table 12 record is obtained from the inserted table (“select inserted.PONum”). The “coalesce” function is used to obtain values of the new table 12 record for RecvTime, City, Quantity, ShipTime and DeliveryTime. In particular, the coalesce function returns the first non-NULL expression from among its arguments. For example, “coalesce (inserted.RecvTime, po.RecvTime)” provides the value for RecvTime in the new table 12 record. The trigger first checks to see if the value of RecvTime in the inserted table is non-NULL. If so, that value is used for the RecvTime value in the new table 12 record. If the value of RecvTime in the inserted table is NULL, the trigger then obtains the value of RecvTime from the record in table 10 which the user was attempting to insert or update with a call to the PO_PrimaryImport stored procedure. One of the arguments of the coalesce function is assured to be non-NULL by the code portion “from inserted left join PO_Active_InstanceData po on inserted.PONum=po.PONum”. Specifically, this portion of the trigger code specifies that the values for the arguments in each call of the coalesce function will be obtained from a set consisting of all of the rows of the “inserted” table plus all of the rows of the PO_Active_InstanceData table (table 10) in which the value of PONum is the same as the value for PONum in the inserted table. If, for example, the PO_PrimaryImport stored procedure was called to pass non-NULL values for all of its arguments (i.e., if goods for the purchase order had been delivered by the time any data for the purchase order was first entered into the system), the value of RecvTime for the new table 12 record would come from the inserted table. If, however, the PO_PrimaryImport stored procedure was called to update an existing record in table 10 for which there already exists a value for RecvTime (i.e., a value for RecvTime was not passed in the PO_PrimaryImport stored procedure call), the value of RecvTime in the new table 12 record would come from the existing record in table 10.
After obtaining values for RecvTime, the trigger similarly obtains values of the new table 12 record for the City, Quantity, ShipTime and DeliveryTime fields. As previously discussed, the server automatically supplies a value for the RecordID field. The trigger then deletes the record in table 10 for the completed purchase order (“delete from PO_Active_InstanceData where PONum=@PONum”). At this point, the trigger concludes (“return”).
If an IsCompleted value of 0 was passed in the PO_PrimaryImport stored procedure call that fired the trigger, the trigger does not create a new record in table 12. Instead, the trigger attempts to update the table 10 record identified in the call to the PO_PrimaryImport stored procedure (“update PO_Active_InstanceData”). As in the portion of the trigger that creates a new record in table 12, the coalesce function is used to provide a value for the updated table 10 record from either the inserted table or from the existing record in table 10. In this case, however, the values for the coalesce function arguments are provided by the code “from PO_Active_InstanceData po join inserted on po.PONum=inserted.PONum”. Specifically, this portion of the trigger code specifies that the values for the coalesce function arguments will be obtained from a set consisting of all of the rows of the PO_Active_InstanceData table (table 10) and of the “inserted” table having the same value for PONum.
If the PO_PrimaryImport stored procedure (Appendix B) was called to add a new, non-completed record to table 10 (i.e., inserting a record for a new purchase order for which goods have not yet been delivered), no values are updated in the “update PO_Active_InstanceData” portion of the trigger code. In such a case, there would be no existing record in table 10 where the value of PONum is the same as the value for PONum in the inserted table, and thus there would be no record in table 10 to update. If no record is updated in table 10 or inserted in table 12, the trigger detects this with the @@rowcount system function. Specifically, the @@rowcount function returns a value of 0 if is no rows were affected in the preceding update statement. If the @@rowcount function returns a 0, the “insert PO_Active_InstanceData select * from inserted” portion of the trigger code inserts a new record in table 10 with values from the “inserted” table.
In another embodiment of the invention, the amount of data in the completed instances data table is limited. As indicated above, the growth of this table (table 12 in
Accordingly, and as shown in
So that all data in the active instance and completed instance tables can be conveniently viewed and queried (i.e., so that a separate query is not necessary on each individual table), the active and completed instances tables (or some desired sub-grouping of those tables) can be combined into a partitioned view. In at least one embodiment, the tables can be combined with a “union all select * . . . ” SQL statement. This view combining the tables could be recreated each time one of the completed instance data tables is dropped (or alternatively, each time a new completed instance data table is created).
In another aspect of the invention, data from the active and completed instances tables are further processed to provide additional analysis data. By way of illustration, Business A may wish to collectively analyze currently active purchase order data and data for recently completed purchase orders. Business A may, for example, wish to generate one or more OLAP cubes for the combined data. Again, and notwithstanding the hypothetical nature of the Business A used for purposes of explaining the invention, actual organizations also have a need to generate OLAP cubes reflecting both active and completed instances of an organization's activity.
The BeginDataProcessing procedure passes the incremental completed instances data records created since the prior BeginDataProcessing execution to the DTS. The DTS then places that incremental data into a star-schema that already contains data from prior processing of completed instances data. The star-schema for completed instances data (which now contains the incremental data from recent completed instances data records) is then used to update completed instances OLAP cube 32. Similar to the completed instances star-schema, OLAP cube 32 contains information about records that were processed in previous sessions. OLAP cubes 30 and 32 are then combined into a single virtual OLAP cube 34. The number of completed records for which OLAP cube 32 contains information may become very large over time. However, by incrementally processing completed instances data and combining the results of that processing with previously-processed completed instances data, OLAP cube 32 (and hence, virtual OLAP cube 34) can be generated in a relatively small amount of time. In other words, reprocessing of completed instances data can be avoided.
Virtual OLAP cube 34 provides a user with a “snapshot” of the business containing information about both historical and in-progress (i.e., active) purchase orders. Data Transformation Services (DTS) packages that process cubes 30-34 can be scheduled to run at night or during other off-peak hours.
Although the invention has been described using a hypothetical business type as an example, it should be remembered that the invention is not limited to a particular type of business, organization or activity. Indeed, the invention is not limited to implementations in which completed instance data is retained on the basis of age of the completed instance data. Instead of maintaining data for purchase orders completed in the last few months, another organization may use some other criteria for retaining inactive instance data for quick access. As merely one example, a surveying company may wish to quickly access data for several land parcels, but may only infrequently access data about other parcels. Accordingly, although specific examples of carrying out the invention have been described, those skilled in the art will appreciate that there are numerous variations and permutations of the above described systems and techniques that fall within the spirit and scope of the invention as set forth in the appended claims. These and other modifications are within the scope of the invention as defined by the attached claims.
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