Patent Grant
9794198
The disclosed implementations relate generally to the field of internet data communication, and in particular, to methods and systems of creating an automatic reply (auto-reply) message used to respond to a user inquiry on a communication platform of an email message application, a social network application, an instant messaging application and the like.
An instant messaging (IM) application is often used to exchange and process information in real time over the Internet. In particular, an IM application allows two or more users of different terminals to communicate with each other instantly by exchanging text messages, documents, voice and video clips over an available communication network. Examples of popular IM applications include MiChat, YY voice, QQ, WeChat, Baidu Hi, Sina UC, Alitalk, Fetion, WhatsApp, Facebook Messenger, Twitter, and Skype Messenger.
In addition to the communication function, some IM applications also provide public platforms, support friend circles, and push messages to their users. For example, in WeChat, a user may add a friend by using a built-in function, WeChat Shake, by searching for a specific number, by searching for a user in the vicinity, or by scanning a two-dimension quick reference (QR) code, and thereby, set up a friend circle among his or her added friends. The user may also subscribe to a public platform managed by a webmaster, and receive information and updates from posted by the webmaster on the public platform. The user may also post information in his or her friend circle or on the public platform.
A public platform provided by an IM application allows a user (an individual or a company) who normally registers the public platform under a public account to share textual, video and audio information with a specific group of people. The specific group of people is subscribers of this public platform which is normally managed by a webmaster. These subscribers may send inquiries and requests on the public platforms, and for the sake of efficiency, some IM applications provide a keyword based automatic reply (auto-reply) function to reply to these inquires and requests automatically. For example, in WeChat, the user of the public account may specify a specific auto-reply message according to a keyword, and this specific auto-reply message may includes texts, pictures, audios and/or videos associated with the keyword. Further, in a specific example, a keyword of “company profile” is correlated with a company profile website, and according to such a correlation, the auto-reply message associated with the keyword of “company profile” includes a link to the company profile website. When a subscriber sends a message containing the keyword of “company profile” to this public account, the public account will automatically reply to the subscriber a message containing the link to the company profile website.
There are two existing methods in prior art for generating an auto-reply message based on a specific keyword. The first method involves online editing using a keyword based auto-reply editor that is embedded in an IM based public platform. The auto-reply editor includes a keyword box, and a message body box in which a user manually fills the specific keyword and the content of the auto-reply message correlated with the specific keyword, respectively. During this course of creating the keyword based auto-reply message, the user has to manually edit the message body, upload certain IM message materials (e.g., pictures, audio or video files), and/or associate the auto-reply message with content items of a webpage. After the auto-reply message is composed for the specific keyword, it is stored in association with the corresponding public account by a server that manages the IM messaging application.
The second method of generating a keyword based auto-reply message involves importing a data file that is created according to a specific format. This data file includes a keyword and content of the auto-reply message correlated with the keyword, which are manually arranged in the data file according to the specific format. During the course of creating this keyword based auto-reply message, the user also has to manually edit the message body, enter links to certain IM message materials (e.g., pictures, audio or video files), and/or associate the auto-reply message with a webpage. This data file is also stored in association with the corresponding public account by a server that manages the IM messaging application, and may be extracted for generating the auto-reply message automatically in response to a subscriber's inquiry or request containing the specific keyword.
Despite their acceptable performance, the above two methods are plagued with some technical problems. Specifically, each auto-reply message of a public account has to be created in a manual manner, and corresponding manual operations are normally complicated, resulting in low operating efficiency and low accuracy rates. When an auto-reply message needs to be changed, (e.g., when the above-mentioned company profile webpage changes), the auto-reply message associated with a specific keyword has to be edited manually to reflect the change. Thus, maintenance of the correlation between the keyword and the auto-reply message is complicated, which demands an intensive labor and results in a relatively high labor cost.
The above deficiencies and other problems associated with the conventional approaches of network communication are reduced or eliminated by the application disclosed below. In some embodiments, the application is implemented in a client system that has one or more processors, memory and one or more modules, programs or sets of instructions stored in the memory for performing multiple functions. Instructions for performing these functions may be included in a computer program product configured for execution by one or more processors.
One aspect of the application is a method that is implemented on a client system for creating an automatic reply (auto-reply) message. The method includes obtaining content information of a webpage, and the content information of the webpage includes a set of predetermined tags and information concerning a plurality of content items that are configured to be displayed together in the webpage. The method further includes creating a graphical user interface (GUI) for composing the auto-reply message, and generating a preview of the webpage in the GUI for composing the auto-reply message. The webpage preview includes the plurality of content items configured for user selection. The method further includes composing the auto-reply message in accordance with a user selection of a specific content item of the webpage in the webpage preview, wherein the auto-reply message at least includes corresponding information of the specific content item displayed in the webpage. The method further includes associating the auto-reply message with one or more predefined keywords according to one or more auto-reply rules, and sending the auto-reply message and the corresponding predefined keywords to a server system. The server system is configured to store the auto-reply message in an auto-reply database and return the auto-reply message automatically to a subscriber device in response to a subsequent user inquiry including at least one of the predefined keywords from the subscriber device.
Another aspect of the application is a client system that includes one or more processors and memory having at least one program (including instructions) stored thereon, which when executed by the one or more processors cause the processors to perform operations to create an auto-reply message. The at least one program stored on the memory includes instructions for causing the client system to perform the method described above.
Another aspect of the present application is a non-transitory computer readable storage medium that stores at least one program configured for execution by at least one processor of a client system. The at least one program includes instructions for causing the client system to perform the method described above.
Other embodiments and advantages may be apparent to those skilled in the art in light of the descriptions and drawings in this specification.
The above features and advantages of the present application as well as additional features and advantages thereof will be more clearly understood hereinafter as a result of a detailed description of preferred embodiments when taken in conjunction with the drawings.
Like reference numerals refer to corresponding parts throughout the several views of the drawings.
Reference will now be made in detail to embodiments, examples of which are illustrated in the accompanying drawings. In the following detailed description, numerous specific details are set forth in order to provide a thorough understanding of the subject matter presented herein. But it will be obvious to one skilled in the art that the subject matter may be practiced without these specific details. In other instances, well-known methods, procedures, components, modules, and circuits have not been described in detail so as not to unnecessarily obscure aspects of the embodiments.
In order to make a clear understanding of purposes, technical schemes and advantages of the present application, the present application is described in detail below with reference to the attached drawings. The described embodiments are merely examples of the present application, not the whole invention. In addition to the embodiments of the present application, all the other embodiments obtained by those skilled in the art without any creative labor belong to the protective scope of the present application.
The auto-reply message is configured to include some or all content information of the webpage. In some embodiments, what content information of the webpage is included in the auto-reply message is determined by the webmaster. Specially, the GUI displayed on client system 12 enables the webmaster to manually link the content items of the webpage with the auto-reply message. In some embodiments, what content information of the webpage is included in the auto-reply message is determined according to one or more auto-reply rules. In a specific example, each auto-reply rule identifies one or more keywords, and associates each specific keyword with one or more content items of the webpage. Thus, the auto-reply message selectively includes some content items in the webpage according to the one or more keywords as specified in the corresponding auto-reply rules. Then, upon receiving a user inquiry (e.g., a text message) containing a specific keyword, server computer 14 identifies a corresponding auto-reply message according to the specific keyword, and sends this auto-reply message to subscriber device 16 that has made the user inquiry.
In some embodiments, subscriber device 16 is configured to enable the subsequent user inquiry and receive the auto-reply message on a communication platform selected from an email message application, a social network application, an instant messaging application and the like. For example, a user of subscriber device 16 is a subscriber to a public account in a WeChat application. Therefore, the user of subscriber device 16 relies on a WeChat interface made available on subscriber device 16 to enter the user inquiry and receive the auto-reply message returned by server system 14.
Further, in this example, the public account provides information concerning a product or service to a large number of subscribers on the WeChat platform. A convenient way to respond to inquiries made by the large number of subscribers is to create an auto-reply database that includes some auto-reply messages in anticipation of the subscribers' potential inquiries. When the WeChat platform is applied to support this public account, the subscribers' inquiries are communicated on this platform, and the auto-reply messages in the auto-reply database are also formatted according to the requirements of the WeChat application. Accordingly, client system 12 has to take into consideration the WeChat's format requirements, when it composes the auto-reply message on its GUI display.
Various embodiments of the present application are focused on creating auto-reply messages, on client system 12, which may be used by server system 14 to respond to subsequent user inquiries received from subscriber devices 16. In some implementation, the GUI display that is relied on to create the auto-reply messages on client system 12 is embedded in a communication application (e.g., WeChat). However, in some implementations, the GUI display of client system 12 is developed as an independent application, and may create auto-reply messages that are compatible with different communication platforms.
Client system 12 obtains (21) content information of a webpage, and the content information of the webpage includes a set of predetermined tags and information concerning a plurality of content items that are configured to be displayed together in the webpage. In some embodiments, client system 12 uses a webpage link to access the webpage, and downloads the content information of the webpage from a web server that sponsors the webpage. Therefore, in some embodiments, the content information of the webpage includes HTML source codes of the webpage, and the HTML source codes further include HTML tags and links to the plurality of content items.
The plurality of content items include at least textual content and pictures. In some embodiments, the plurality of content items includes video clips and/or audio clips. Further, in some embodiments, the content items of the webpage include a title and a uniform resource locator (URL) address of the webpage.
Client system 12 creates (22) a graphical user interface (GUI) for composing the auto-reply message based on the content information of the webpage. Specifically, a preview of the webpage is generated (23) and loaded in the GUI for composing the auto-reply message, and the webpage preview includes the plurality of content items of the webpage that are configured for user selection.
In some implementations, client system 12 identifies content types for the content items of the webpage, and automatically populates different sections of the auto-reply message with the content items of the webpage in accordance with the corresponding content types of the content items of the webpage. In some embodiments, the content types for the content items of the webpage are identified based on a plurality of tags that are included in corresponding source codes of the webpage. In some implementations, client system 12 receives an auto-reply editing request in the GUI display to edit the auto-reply message, and automatically populates different sections of the auto-reply message with the content items of the webpage based on the auto-reply editing request.
After the webpage preview is generated in the GUI, the auto-reply message is composed (24) in accordance with a user selection of a specific content item of the webpage in the webpage preview, wherein the auto-reply message at least includes corresponding information of the specific content item displayed in the webpage. In some implementations, client system 12 receives a content request command for adding a section (also called as “an entry”) to the auto-reply message based on the content items of the webpage, and fills the added section of the auto-reply message with the specific content item in accordance with the user selection of the specific content item.
Then, client system 12 associates (25) the auto-reply message with one or more predefined keywords according to one or more auto-reply rules, and sends (26) the auto-reply message and the corresponding predefined keywords to a server system 14.
The server system is configured to store the auto-reply message in an auto-reply database, and return the auto-reply message automatically to a subscriber device 16 in response to a subsequent user inquiry including at least one of the predefined keywords from the subscriber device. In some embodiments, server system 14 is configured to respond to the subsequent user inquiry including the at least one of the predefined keywords by sending the auto-reply message that includes the corresponding information of the specific content item to subscriber device 16 and causing subscriber device 16 to display the specific content item on its display according to the information of the specific content item.
In some implementations, subscriber device 16 is configured to enable the subsequent user inquiry and receive the auto-reply message on a communication platform selected from an email message application, a social network application, an instant messaging application and the like. Therefore, in some implementations, after composing the auto-reply message, client system 12 generates a preview of the auto-reply message according to a format of the communication platform.
In some embodiments, client system 12 determines an auto-reply criterion for each auto-reply message based on personal information of a corresponding user account on subscriber device 16. Server system 14 returns the auto-reply message in response to a subsequent user inquiry, only when the personal information provided by subscriber device 16 satisfies the auto-reply criterion. In one example, the personal information of the corresponding user account includes geographical location information of subscriber device 16, and the geographical location information is measured by subscriber device 16 and communicated to server system 14 in the subsequent user inquiry. In accordance with the auto-reply criterion, the auto-reply message is returned in response to a subsequent user inquiry when subscriber device 16 is determined to be located in a specific region based on the geographical location information.
Further, in some embodiments, server system 14 is configured to respond to the subsequent user inquiry from subscriber device 16 by retrieving the auto-reply message in the auto-reply database, and further composing the auto-reply message according to personal information of a corresponding user account on subscriber device 16, before it returns the auto-reply message to the subscriber device. In a specific example, the personal information of the corresponding user account includes geographical location information of subscriber device 16. The auto-reply message is automatically edited according to the geographical location information prior to being returned to subscriber device 16.
In some embodiments, the personal information of the corresponding user account includes shopping activities and/or behavior patterns of a user. Then, server computer 14 is configured to determine whether to send an auto-reply message or further edit an auto-reply message according to the shopping activities and/or behavior patterns of the user. As such, server computer 14 provides customized content information that is better targeted at this specific user.
In some embodiments, client system 12 also receives manual input from an input device of client system 12, such that the auto-reply message may be manually composed by a webmaster. Specifically, the webmaster may add, edit or delete some textual information (e.g., a letter) of the auto-reply information. Thus, in some implementations of the present application, the auto-reply message is optionally generated by automatic content populating from the webpage, the webmaster's selection of the content items displayed in the webpage, and/or the webmaster's manual editing on the GUI display of client system 12.
It should be understood that the particular order in which the operations in
Method 20B is associated with GUI displays (e.g.,
With reference to
Here, the target webpage address may be provided by a user of a public account of the IM application, and this user is sometimes called a webmaster who manages this public account. There may be various acquiring manners. For example, according to the present application, a loading interface of the target webpage address such as the GUI 30A in
At Step 102, auto-reply creation method 20B further includes loading the target webpage content, and identifying and marking content types of the material (e.g., content items) in the target webpage. In some embodiments, the material or content items of a target webpage includes pictures, textual information, video clips, audio clips and the like.
As shown in
In accordance with auto-reply creation method 20B, the content types of the material are identified and marked by: analyzing the webpage content automatically, identifying corresponding material from the target webpage content according to a content type tag of a source code of the target webpage or a customized material tag made in a webpage source code, and conducting type-marking on the material identified according to the tag type. In some embodiments, the webpage title is identified through a Title tag and marked as a title type. The webpage address is obtained through a URL tag and marked as an address type. The pictures are identified according to a “<img>” tag and marked as a picture type. The text is identified through a “<article>” tag provided by corresponding HTML5 codes and marked as a text type. The phone number is identified through a “<div class=‘widget-call’>” tag customized in the corresponding webpage source codes and marked as a telephone call type.
At Step 103, auto-reply creation method 20B further includes receiving from the user a select instruction for material in the target webpage, adding a corresponding entry of the content type to the auto-reply message editor according to the type mark of the material selected by the user, and adding the content of the material selected by the user to the corresponding entry of the content type added to the auto-reply message editor.
In some embodiments, user selection is required. The user needs to click on material that he or she wishes to add into the auto-reply message in the dotted area 200 of the GUI as shown in
In some embodiments, when the user clicks the picture 203 in
Further, in some embodiments, content types of the material associated with an entry or section of the auto-reply message are predetermined. In step 103, material content of a specified type (i.e., added by default) in the target webpage can be added to corresponding content type entries of the auto-reply message editor. In one example, the material content of a specified type are predetermined to be the webpage title and the webpage address. In another example, the specified type may also be set as the text type and the webpage address, etc.
As shown in
At Step 104, auto-reply creation method 20B further includes generating an auto-reply message according to the content of entries in the auto-reply message editor. For example, an auto-reply message including the title 206, the picture 207, the text content 208 and the jump link 209 can be generated according to the content of entries in the auto-reply message editor as shown in
In a preferred embodiment of the present application, based on the embodiment of
In a preferred embodiment, as long as the content of an entry of the auto-reply message editor increases or changes, the preview interface will change in real time accordingly and present the preview display of the current content of the entry of the auto-reply message editor in the display format of the IM client. An preview interface 210 of an auto-reply message generated according to the content of entries of the auto-reply message editor shown in
In addition, in a further embodiment based on any one of the embodiments described above, the present application may further include: receiving an edit instruction from the user to the auto-reply message editor and editing the content of an entry in the auto-reply message editor according to the editing instruction. For example, if the user clicks the text type entry 208 in the auto-reply message editor of
Further, in some embodiments based on any one of the embodiments described above, according to the present application, an instruction of adding an entry of a content type may be received from the user to add a corresponding entry of the content type to the auto-reply message editor according to the instruction; and receive an instruction of editing in the entry of the content type from the user to edit the content of the entry of the content type according to the edit instruction. For example, as shown in
In some embodiments, according to the present application, an instruction of adding new target webpage content may also be received from the user, and then the steps of the above embodiment including step 101 to 104 is repeated with respect to the new target webpage address. For example, when the user clicks a “adding new target webpage content” button 217 in
According to some embodiments of the present application, a keyword correlated to the auto-reply message is identified by the public account and received by server computer 14. Thus, server computer 14 stores the keyword, the auto-reply message and their correlation are stored together in an auto-reply database. Thus, when a user of subscriber device 16 sends a message to the public account, the public platform system identifies a keyword in the message automatically, retrieves from the auto-reply database the auto-reply message correlated with the keyword, and sends the auto-reply message to the user who sends the message, thereby realizing a keyword based auto-reply function for the public account in the IM application.
It should be understood that the particular order in which the operations in
In some embodiments, I/O interface 440 includes an input unit 442 and a display unit 444. Examples of input unit 442 include a keyboard, a mouse, a touch pad, a game controller, a function key, a trackball, a joystick, a microphone, a camera and the like. Additionally, display unit 444 displays information that is inputted by the user or provided to the user for review. Examples of display unit 444 include, but are not limited to, a liquid crystal display (LCD) and an organic light-emitting diode (OLED) display. In some implementations, input unit 442 and display unit 444 are integrated on a touch-sensitive display that displays a graphical user interface (GUI).
In some embodiments, communication buses 530 include circuitry (sometimes called a chipset) that interconnects and controls communications between system components. In some embodiments, communication interfaces 430 further include a receiver 432 and a transmitter 434.
In some embodiments, memory 420 includes high-speed random access memory, such as DRAM, SRAM, DDR RAM or other random access solid state memory devices; and optionally includes non-volatile memory, such as one or more magnetic disk storage devices, optical disk storage devices, flash memory devices, or other non-volatile solid state storage devices. In some embodiments, memory 420 includes one or more storage devices remotely located from the one or more processors 410. In some embodiments, memory 420, or alternatively the non-volatile memory device(s) within memory 420, includes a non-transitory computer readable storage medium.
In some embodiments, memory 420 or alternatively the non-transitory computer readable storage medium of memory 420 stores the following programs, modules and data structures, instructions, or a subset thereof:
In some embodiments, like client system 12, server system 14 and subscriber device 16 include their respective one or more processors 410, memory 420, communication interfaces 430, and I/O interface 440. Respective memory 420 includes operating system 401, I/O interface module 402, and communication module 403. Further, in some embodiments, subscriber device 16 further includes at least one communication platform module (e.g., instant messaging module 404 or a social network module). This communication platform module provides a communication platform for its users to interact with each other. In a specific example, the communication platform supports a public group which individual private users may subscribe to, and a business user may establish such a public group to provide information relevant to its products or services to its subscribers.
The auto-reply messages created by auto-reply creation module 300 of client system 12 are required to have a format compatible with the corresponding communication platform on subscriber device 16. In some embodiments, the GUI for composing the auto-reply message is embedded in a communication platform installed on client system 102. In some embodiments, the GUI for composing the auto-reply message is enabled by an application independent of the communication platform.
In some embodiments, the editor module 303 is further used to add material content of a specified type in the target webpage to corresponding content type entries of the auto-reply message editor automatically. For example, the specified type of material content may be the webpage title and the webpage address.
In some embodiments, the editor module 303 is further used to receive an editing instruction to the auto-reply message editor from the user and edit the content of an entry in the auto-reply message editor according to the editing instruction, as shown in
Based on any one of the embodiments described above, the apparatus of the present application may further include an entry adding module for receiving an instruction of adding an entry of a content type from the user, such as clicking the button 216 shown in
Based on any one of the embodiments described above, the apparatus of the present application may further include a webpage content adding module for receiving an instruction of adding new target webpage content from the user, such as clicking the button 217 shown in
In some embodiments, auto-reply creation module 300 further includes a correlation module 306 for identifying keywords correlated with the auto-reply message and storing the keywords, the auto-reply message and the correlation between the keyword and its auto-reply message.
While particular embodiments are described above, it will be understood it is not intended to limit the present application to these particular embodiments. On the contrary, the present application includes alternatives, modifications and equivalents that are within the spirit and scope of the appended claims. Numerous specific details are set forth in order to provide a thorough understanding of the subject matter presented herein. But it will be apparent to one of ordinary skill in the art that the subject matter may be practiced without these specific details. In other instances, well-known methods, procedures, components, and circuits have not been described in detail so as not to unnecessarily obscure aspects of the embodiments.
Although the terms first, second, etc. may be used herein to describe various elements, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, first ranking criteria could be termed second ranking criteria, and, similarly, second ranking criteria could be termed first ranking criteria, without departing from the scope of the present application. First ranking criteria and second ranking criteria are both ranking criteria, but they are not the same ranking criteria.
The terminology used in the description of the present application herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the present application. As used in the description of the present application and the appended claims, the singular forms “a,” “an,” and “the” are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will also be understood that the term “and/or” as used herein refers to and encompasses any and all possible combinations of one or more of the associated listed items. It will be further understood that the terms “includes,” “including,” “comprises,” and/or “comprising,” when used in this specification, specify the presence of stated features, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, operations, elements, components, and/or groups thereof.
As used herein, the term “if” may be construed to mean “when” or “upon” or “in response to determining” or “in accordance with a determination” or “in response to detecting,” that a stated condition precedent is true, depending on the context. Similarly, the phrase “if it is determined [that a stated condition precedent is true]” or “if [a stated condition precedent is true]” or “when [a stated condition precedent is true]” may be construed to mean “upon determining” or “in response to determining” or “in accordance with a determination” or “upon detecting” or “in response to detecting” that the stated condition precedent is true, depending on the context.
Although some of the various drawings illustrate a number of logical stages in a particular order, stages that are not order dependent may be reordered and other stages may be combined or broken out. While some reordering or other groupings are specifically mentioned, others will be obvious to those of ordinary skill in the art and so do not present an exhaustive list of alternatives. Moreover, it should be recognized that the stages could be implemented in hardware, firmware, software or any combination thereof
The foregoing description, for purpose of explanation, has been described with reference to specific implementations. However, the illustrative discussions above are not intended to be exhaustive or to limit the present application to the precise forms disclosed. Many modifications and variations are possible in view of the above teachings. The implementations were chosen and described in order to best explain principles of the present application and its practical applications, to thereby enable others skilled in the art to best utilize the present application and various implementations with various modifications as are suited to the particular use contemplated. Implementations include alternatives, modifications and equivalents that are within the spirit and scope of the appended claims. Numerous specific details are set forth in order to provide a thorough understanding of the subject matter presented herein. But it will be apparent to one of ordinary skill in the art that the subject matter may be practiced without these specific details. In other instances, well-known methods, procedures, components, and circuits have not been described in detail so as not to unnecessarily obscure aspects of the implementations.
| Number | Date | Country | Kind |
|---|---|---|---|
| 2013 1 0305682 | Jul 2013 | CN | national |
This application is a continuation application of PCT Patent Application No. PCT/CN2014/082476, entitled “METHODS AND SYSTEMS FOR CREATING AUTO-REPLY MESSAGES” filed on Jul. 18, 2014, which claims priority to Chinese Patent Application No. 201310305682.2, entitled “METHOD AND APPARATUS FOR GENERATING AUTO-REPLY MESSAGE IN INSTANT MESSAGING,” filed on Jul. 19, 2013, both of which are incorporated by reference in their entirety. This application relates to U.S. patent application Ser. No. 14/711,636, entitled “KEYWORD BASED AUTOMATIC REPLY GENERATION IN A MESSAGING APPLICATION”, which is a continuation application of PCT Patent Application No. PCT/CN2014/082446, entitled “KEYWORD BASED AUTOMATIC REPLY GENERATION IN A MESSAGING APPLICATION” filed on Jul. 18, 2014, which claims priority to Chinese Patent Application No. 201310305762.8, entitled “METHOD AND APPARATUS FOR GENERATING A KEYWORD AUTO-REPLY CORRELATION IN INSTANT MESSAGING,” filed on Jul. 19, 2013, both of which are incorporated by reference in their entirety.
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| Number | Date | Country | |
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| Parent | PCT/CN2014/082476 | Jul 2014 | US |
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