Patent Application
20180034763
Embodiments of the present invention relate generally to methods and systems to prioritize, manage, and archive chat conversations.
Today, people get involved in a multitude of electronic conversations with different people. Instant messaging, short message service (SMS) messaging, and other types of electronic messaging allow people to hold numerous conversations in tandem or at once. The number of conversations in which a person participates can become very high. That number, as well as the number of contacts and variety of topics of conversations, can make management of such conversations challenging. There exists a need to ease the difficulty in such management.
A computer-implemented method for prioritizing a chat conversation of a plurality of chat conversations is claimed. An identity of a chat recipient of the chat conversation is determined. An initial window priority is established based on the identity of the chat recipient. Chat conversation data is received from the chat recipient. A semantic analysis is performed on the chat conversation data. The priority is recalculated based on the semantic analysis, where the semantic analysis includes identification of user-defined keywords. A priority indication is rendered for the plurality of chat conversations based on the adjusted priority. The chat conversation is closed after a predetermined duration from detection of a signoff phrase, in combination with a predetermined duration of inactivity. The chat conversation is saved or deleted based on the adjusted (i.e. recalculated) priority.
In one embodiment, there is provided a computer-implemented method for prioritizing a chat conversation of a plurality of chat conversations, the method comprising: determining an identity of a chat recipient of the chat conversation; establishing an initial chat conversation priority based on the identity of the chat recipient; receiving chat conversation data from the chat recipient; performing a semantic analysis on the chat conversation data; recalculating the chat conversation priority based on the semantic analysis, wherein the steps of receiving chat conversation data, performing a semantic analysis on the chat conversation data, and recalculating the chat conversation priority are repeated during the lifetime of the chat conversation, wherein the semantic analysis includes identification of user-defined keywords; and rendering a priority indication for the plurality of chat conversations based on the adjusted chat conversation priority.
In another embodiment, there is provided a device comprising: a processor; a memory coupled to the processor; an electronic display coupled to the processor; wherein the memory contains instructions, which when executed by the processor, perform the steps of: determining an identity of a chat recipient of the chat conversation; establishing an initial chat conversation priority based on the identity of the chat recipient; receiving chat conversation data from the chat recipient; performing a semantic analysis on the chat conversation data; recalculating the chat conversation priority based on the semantic analysis, wherein the semantic analysis includes identification of user-defined keywords; rendering on the electronic display, a priority indication for the plurality of chat conversations based on the adjusted chat conversation priority.
In yet another embodiment, there is provided a computer program product for prioritizing a chat conversation on an electronic device, comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the electronic device to: render an identity of a chat recipient of the chat conversation; establish an initial chat conversation priority based on the identity of the chat recipient; obtain chat conversation data from the chat recipient; perform a semantic analysis on the chat conversation data; recalculate the chat conversation priority based on the semantic analysis, wherein the semantic analysis includes identification of user-defined keywords; and render a priority indication for the plurality of chat conversations based on the adjusted chat conversation priority.
Features of the disclosed embodiments will be more readily understood from the following detailed description of the various aspects of the invention taken in conjunction with the accompanying drawings.
The drawings are not necessarily to scale. The drawings are merely representations, not necessarily intended to portray specific parameters of the invention. The drawings are intended to depict only example embodiments of the invention, and therefore should not be considered as limiting in scope. In the drawings, like numbering may represent like elements. Furthermore, certain elements in some of the figures may be omitted, or illustrated not-to-scale, for illustrative clarity.
A computer-implemented method for prioritizing a chat conversation of a plurality of chat conversations is claimed. An identity of a chat recipient of the chat conversation is determined. An initial window priority is established based on the identity of the chat recipient. Chat conversation data is received from the chat recipient. A semantic analysis is performed on the chat conversation data. The priority is recalculated based on the semantic analysis, where the semantic analysis includes identification of user-defined keywords. A priority indication is rendered for the plurality of chat conversations based on the adjusted priority. The chat conversation is closed after a predetermined duration from detection of a signoff phrase, in combination with a predetermined duration of inactivity. The chat conversation is saved or deleted based on the adjusted (i.e. recalculated) recalculated priority.
The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of this disclosure. As used herein, the singular forms “a”, “an”, and “the” are intended to include the plural forms as well, unless the context clearly indicates otherwise. Furthermore, the use of the terms “a”, “an”, etc., do not denote a limitation of quantity, but rather denote the presence of at least one of the referenced items. It will be further understood that the terms “comprises” and/or “comprising”, or “includes” and/or “including”, when used in this specification, specify the presence of stated features, regions, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, regions, integers, steps, operations, elements, components, and/or groups thereof.
Reference throughout this specification to “one embodiment,” “an embodiment,” “some embodiments”, or similar language means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, appearances of the phrases “in one embodiment,” “in an embodiment,” “in some embodiments”, and similar language throughout this specification may, but do not necessarily, all refer to the same embodiment.
Moreover, the described features, structures, or characteristics of the invention may be combined in any suitable manner in one or more embodiments. It will be apparent to those skilled in the art that various modifications and variations can be made to the present invention without departing from the spirit and scope and purpose of the invention. Thus, it is intended that the present invention cover the modifications and variations of this invention provided they come within the scope of the appended claims and their equivalents. Reference will now be made in detail to the preferred embodiments of the invention.
Referring again to memory 104, one or more software modules configured to perform tasks and/or instructions for carrying out embodiments of the present invention may be stored therein, represented at 114. Additional details of the application 114 are shown in
In embodiments, a list of chat contacts is established. An initial chat conversation priority for each chat contact is established in the list of chat contacts. It may be established by, for example, without limitation, user designation when entering the contact to the contact list in his/her device. For example, the user may enter the contact identifier, priority, and duration of the priority into fields of a user interface. Priority may otherwise be established, or later recalculated, based on further information, for example, a geolocation of the chat recipient. For example, contacts which are geographically closer (e.g., within a particular radius) to the user may be prioritized more highly than contacts which are further away (e.g., outside of the particular radius). This may indicate that such closer contacts are at the same conference as the user is currently attending at a location remote from a main office. The distance between the user and the chat recipient may be determined using a global positioning system.
At 405, there is a diagram of a user interface of a device, for example, without limitation, a mobile phone or tablet computer. At 410, there is shown the contact identifier of the chat recipient (i.e. name) with whom the user of the device rendering interface 405 is communicating. The left side 411 of the interface shows communications outgoing from the device, and the right side 412 shows incoming communications. Keyword 416 is indicated in the chat conversation shown in 405. Keyword 416 indicates the word “deliver” which, in the example data from table 320 of
It should be recognized that the user interfaces of
In embodiments, the chat window priority PW, established at 752 and/or 758, may be computed by the following example formula:
P
W
=R(PR)+C(SUM(KX))
Where R and C are constants, PR is the priority for the recipient, KX represents the priority for keyword x. For each keyword found in a message, the priority of the keywords are summed and then multiplied by constant C. With this formula, a higher value for PW indicates a chat window of greater importance. If PW exceeds a predetermined threshold, then the chat conversation is archived upon closing (at 774). If PW is less than or equal to the threshold, then the chat conversation is deleted upon closing (at 776). Thus, embodiments of the present invention make efficient use of storage by saving important conversations only, and not wasting space on archiving unimportant conversations.
In embodiments, the server 828 may receive the chat conversation and analyze it in real time. The server 828 may perform the aforementioned analysis to identify keywords and/or signoff words such as signoff word 864. In embodiments, the server 828 may compute a priority for the chat conversation and transmit the computed priority to device 860 and device 870, so that each device can render the chat conversation accordingly. In some embodiments, the server 828 may send instructions to device 860 and/or 870 to close a chat window in response to detecting a signoff word in conjunction with a predetermined amount of inactivity. The server 828 may issue commands to the device via network 824 to close, highlight, or otherwise arrange a chat window in response to a chat conversation priority that is computed on server 828.
The system 800 may further include a database 826 that is attached to network 824. The database 826 may be used to store keywords and signoff words specified by a plurality of users. In embodiments, a user may create a profile that includes a list of keywords that are pertinent to projects he is working on, as well as signoff words he often uses to signify the end of a chat conversation.
In embodiments, the server 828 may retrieve profile information such as keywords and signoff words from database 826, and use that information to perform the chat conversation priority calculation. Thus, in embodiments, one or more of the modules shown in
Some of the functional components described in this specification have been labeled as systems or units in order to more particularly emphasize their implementation independence. For example, a system or unit may be implemented as a hardware circuit comprising custom VLSI circuits or gate arrays, off-the-shelf semiconductors such as logic chips, transistors, or other discrete components. A system or unit may also be implemented in programmable hardware devices such as field programmable gate arrays, programmable array logic, programmable logic devices or the like. A system or unit may also be implemented in software for execution by various types of processors. A system or unit or component of executable code may, for instance, comprise one or more physical or logical blocks of computer instructions, which may, for instance, be organized as an object, procedure, or function. Nevertheless, the executables of an identified system or unit need not be physically located together, but may comprise disparate instructions stored in different locations which, when joined logically together, comprise the system or unit and achieve the stated purpose for the system or unit.
Further, a system or unit of executable code could be a single instruction, or many instructions, and may even be distributed over several different code segments, among different programs, and across several memory devices. Similarly, operational data may be identified and illustrated herein within modules, and may be embodied in any suitable form and organized within any suitable type of data structure. The operational data may be collected as a single data set, or may be distributed over different locations including over different storage devices and disparate memory devices.
Furthermore, systems/units may also be implemented as a combination of software and one or more hardware devices. For instance, location determination and alert message and/or coupon rendering may be embodied in the combination of a software executable code stored on a memory medium (e.g., memory storage device). In a further example, a system or unit may be the combination of a processor that operates on a set of operational data.
As noted above, some of the embodiments may be embodied in hardware. The hardware may be referenced as a hardware element. In general, a hardware element may refer to any hardware structures arranged to perform certain operations. In one embodiment, for example, the hardware elements may include any analog or digital electrical or electronic elements fabricated on a substrate. The fabrication may be performed using silicon-based integrated circuit (IC) techniques, such as complementary metal oxide semiconductor (CMOS), bipolar, and bipolar CMOS (BiCMOS) techniques, for example. Examples of hardware elements may include processors, microprocessors, circuits, circuit elements (e.g., transistors, resistors, capacitors, inductors, and so forth), integrated circuits, application specific integrated circuits (ASIC), programmable logic devices (PLD), digital signal processors (DSP), field programmable gate array (FPGA), logic gates, registers, semiconductor devices, chips, microchips, chip sets, and so forth. However, the embodiments are not limited in this context.
Also noted above, some embodiments may be embodied in software. The software may be referenced as a software element. In general, a software element may refer to any software structures arranged to perform certain operations. In one embodiment, for example, the software elements may include program instructions and/or data adapted for execution by a hardware element, such as a processor. Program instructions may include an organized list of commands comprising words, values, or symbols arranged in a predetermined syntax that, when executed, may cause a processor to perform a corresponding set of operations.
The present invention may be a system, a method, and/or a computer program product at any possible technical detail level of integration. The computer program product may include a computer readable storage medium (or media) having computer readable program instructions thereon for causing a processor to carry out aspects of the present invention.
The computer readable storage medium can be a tangible device that can retain and store instructions for use by an instruction execution device. The computer readable storage medium may be, for example, but is not limited to, an electronic storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. A non-exhaustive list of more specific examples of the computer readable storage medium includes the following: a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or Flash memory), a static random access memory (SRAM), a portable compact disc read-only memory (CD-ROM), a digital versatile disk (DVD), a memory stick, a floppy disk, a mechanically encoded device such as punch-cards or raised structures in a groove having instructions recorded thereon, and any suitable combination of the foregoing. A computer readable storage medium, as used herein, is not to be construed as being transitory signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through a waveguide or other transmission media (e.g., light pulses passing through a fiber-optic cable), or electrical signals transmitted through a wire.
Computer readable program instructions described herein can be downloaded to respective computing/processing devices from a computer readable storage medium or to an external computer or external storage device via a network, for example, the Internet, a local area network, a wide area network and/or a wireless network. The network may comprise copper transmission cables, optical transmission fibers, wireless transmission, routers, firewalls, switches, gateway computers and/or edge servers. A network adapter card or network interface in each computing/processing device receives computer readable program instructions from the network and forwards the computer readable program instructions for storage in a computer readable storage medium within the respective computing/processing device.
Computer readable program instructions for carrying out operations of the present invention may be assembler instructions, instruction-set-architecture (ISA) instructions, machine instructions, machine dependent instructions, microcode, firmware instructions, state-setting data, configuration data for integrated circuitry, or either source code or object code written in any combination of one or more programming languages, including an object oriented programming language such as Smalltalk, C++, or the like, and procedural programming languages, such as the “C” programming language or similar programming languages. The computer readable program instructions may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the latter scenario, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet Service Provider). In some embodiments, electronic circuitry including, for example, programmable logic circuitry, field-programmable gate arrays (FPGA), or programmable logic arrays (PLA) may execute the computer readable program instructions by utilizing state information of the computer readable program instructions to personalize the electronic circuitry, in order to perform aspects of the present invention.
Aspects of the present invention are described herein with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer readable program instructions.
These computer readable program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions/acts specified in the flowchart and/or block diagram block or blocks. These computer readable program instructions may also be stored in a computer readable storage medium that can direct a computer, a programmable data processing apparatus, and/or other devices to function in a particular manner, such that the computer readable storage medium having instructions stored therein comprises an article of manufacture including instructions which implement aspects of the function/act specified in the flowchart and/or block diagram block or blocks.
The computer readable program instructions may also be loaded onto a computer, other programmable data processing apparatus, or other device to cause a series of operational steps to be performed on the computer, other programmable apparatus or other device to produce a computer implemented process, such that the instructions which execute on the computer, other programmable apparatus, or other device implement the functions/acts specified in the flowchart and/or block diagram block or blocks.
The flowchart and block diagrams in the Figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods, and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of instructions, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the blocks may occur out of the order noted in the Figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems that perform the specified functions or acts or carry out combinations of special purpose hardware and computer instructions.
In another embodiment, the invention provides a method that performs the process of the invention on a subscription, advertising, and/or fee basis. That is, a service provider, such as a Solution Integrator, could offer to provide deployment pattern cost analysis functionality. In this case, the service provider can create, maintain, support, etc., a computer infrastructure, such as computer system that performs the processes of the invention for one or more consumers. In return, the service provider can receive payment from the consumer(s) under a subscription and/or fee agreement and/or the service provider can receive payment from the sale of advertising content to one or more third parties.
While the disclosure outlines exemplary embodiments, it will be appreciated that variations and modifications will occur to those skilled in the art. For example, although the illustrative embodiments are described herein as a series of acts or events, it will be appreciated that the present invention is not limited by the illustrated ordering of such acts or events unless specifically stated. Some acts may occur in different orders and/or concurrently with other acts or events apart from those illustrated and/or described herein, in accordance with the invention. In addition, not all illustrated steps may be required to implement a methodology in accordance with embodiments of the present invention. Furthermore, the methods according to embodiments of the present invention may be implemented in association with the formation and/or processing of structures illustrated and described herein as well as in association with other structures not illustrated. Moreover, in particular regard to the various functions performed by the above described components (assemblies, devices, circuits, etc.), the terms used to describe such components are intended to correspond, unless otherwise indicated, to any component which performs the specified function of the described component (i.e., that is functionally equivalent), even though not structurally equivalent to the disclosed structure which performs the function in the herein illustrated exemplary embodiments of the invention. In addition, while a particular feature of embodiments of the invention may have been disclosed with respect to only one of several embodiments, such feature may be combined with one or more features of the other embodiments as may be desired and advantageous for any given or particular application. Therefore, it is to be understood that the appended claims are intended to cover all such modifications and changes that fall within the true spirit of embodiments of the invention.
