Patent Application
20140279215
The present disclosure relates to internet-based subscription management. More specifically, the present disclosure relates to a subscription promotion system for online merchants.
Prior to the advent of Internet-based shopping, retailers and service providers grew accustomed to maintaining a loyal following of regular customers. Due to limited access to information about prices, quality of goods and services, and customer service provided by the retailers and/or service providers, a customer was likely to seek out a source for a particular good or service once and, if pleased with the good or service, return to the retailer or service provider for subsequent purchases.
As the Internet has progressed in the past several years, retailers and service providers have established online stores. As more and more retailers and service providers establish these online stores, customers' ability to access information pertinent to the retailers and service providers is increased dramatically. Instead of regularly returning to a particular retailer or service provider that the customers had become accustomed to frequently purchasing from, the customers are now able to seek out the most attractive offer for each of their individual purchases.
While this increase in access to information might be beneficial to the customers, retailers and service providers may, as a result, experience unpredictable fluctuations in purchases as well as difficulty retaining customers due to this increase in Internet-based information and the resulting purchases.
Embodiments provide subscription platforms that can be incorporated into merchant webpages to implement a subscription service on pre-existing online stores. In accordance with the embodiments, subscription platforms are provided that respond at least in part to the foregoing issues and/or other issues. Platforms of the current embodiment enable Internet-based retailers or service providers (hereinafter “merchants”) to add subscription services to their existing online stores.
In one embodiment, the presently disclosed subject matter (hereinafter “system”) receives from the merchant's website an indication that a potential customer has accessed a web page pertaining to a product or service. The system, in response to the indication, builds a subscription offer pertaining to the product or service. The system sends the subscription offer to the merchant's website. If the customer accepts the subscription offer, the system receives an indication from the merchant's website and the system builds a subscription order pertaining to the accepted subscription offer. At a time determined by the accepted subscription offer, the system sends the subscription order to the retailer or service provider's website.
The system can determine whether a subscription is available prior to building the subscription offer. In various embodiments, the system builds content pertaining to a product related to the subscription offer and sends that content to the merchant's website for presentation to the customer. In further embodiments, the subscription offer may be contained in a widget, a module, etc. The widget of the current embodiments deploys to the merchant's website an application program interface that receives the subscription order pertaining to the accepted subscription offer. The system can deploy a module to the retailer's or service provider's website that conveys terms of the subscription offer.
Various novel and non-obvious features of the disclosed subject matter are set forth in the claims. The disclosed subject matter itself, however, as well as modes of use, will best be understood by reference to the detailed description when read in conjunction with the accompanying drawings, wherein:
Reference is now made to the drawings, in which the same reference numbers are used throughout the different figures to designate the same components.
The subscription platform and related external components and methods (hereinafter, the “system”) of the current embodiments provide subscription-related content and offers to Internet-based merchants. The system of the current embodiments also responds to a subscription offer accepted by a merchant's customer by creating a related subscription order.
The subscription tracker 114 tracks the information contained in the merchant's online shopping cart 116. The subscription cart 114 also receives an indication when a subscription offer was accepted by a customer. The subscription builder 110 receives a notification from the subscription cart 114 when the customer accepts the subscription offer. The subscription builder 110 handles the subscription order.
The customer interface 102 is accessible to a customer that has accepted a subscription offer. The customer interface 102 allows a customer to edit the terms of a subscription. The subscription builder 110 is notified when there is a change to the subscription via the customer interface 102 and can re-build the subscription if necessary.
When an online merchant's customer is ready to purchase the merchant's good or service they navigate to the merchant back end 120. The system's subscription information is incorporated into the merchant back end 120.
In some embodiments, the system builds a subscription offer at reference 202 in response to a load status indication from the merchant's webpage. In other embodiments, the system can first determine if a subscription is available for the particular product or service related to the received load status indication.
Once a subscription offer is prepared, the system injects the subscription offer into the merchant's product or service webpage. See reference 204. In some embodiments, the system can enter a wait state after injecting the subscription offer into the merchant's webpage. In other embodiments, the system can monitor the customer's activity on the merchant's webpage to determine if the subscription offer was accepted or not.
The system receives an indication that the subscription offer was accepted. See reference 206. The system subsequently builds a subscription order based on the accepted subscription offer at a time indicated in the accepted subscription offer. See reference 208. At that time, the system sends the subscription order pertaining to the accepted subscription offer to the merchant website via the network interface. See reference 210.
The system receives information related to a product or service webpage on a merchant's website at reference 300. In one embodiment, the information related to the product or service is a product or service identifier. In other embodiments, the information can be an alpha-numeric merchant identifier and an alpha-numeric product or service identifier such that the system can determine subscription availability.
The system determines if a subscription offer is available. See reference 302. In some embodiments, the system can determine whether a subscription offer is available via a database containing available subscriptions. In other embodiments, the system can determine if a subscription is available by communicating with the merchant and/or the merchant's website.
If the system determines that no subscription is available, the system will not pursue further the subscription building process at reference 304.
On the other hand, if the system determines that a subscription is available at reference 302, the system will process the product or service information and build a subscription offer at reference 306. In some embodiments, the subscription offer comprises an offer to the customer that will allow them to have the particular product or service pertaining to the subscription ordered on terms in accordance with the subscription. In other embodiments, the subscription offer can include incentives to encourage the customer to accept the subscription offer. In some embodiments, the incentive can include a discounted price for the good or service. In other embodiments, the incentive can include reduced shipping and/or handling charges, coupons for other goods or services offered by the merchant, etc.
Once the subscription offer is built, the subscription offer is injected into the merchant's website at reference 308. In some embodiments, the subscription offer is an add-on module to the merchant's website, such that the customer can see both the entire merchant's webpage as well as the content injected into that webpage by the system. In other embodiments, the system injects webpage code into the merchant's webpage so that the system's additions perform such operations on the merchant's webpage.
After receiving the subscription acceptance notification at reference 400, the system computes the terms of the subscription at reference 402. The subscription terms can include the date of the subscription order, the price of the good or service, etc.
Once the terms of the subscription offer are computed at reference 402, the system creates a subscription order at reference 404 from a variety of information collected during the subscription process. The system delivers the subscription order to the merchant website at a time indicated in the accepted subscription offer at reference 406. The information sent from the system to the merchant's website allows the merchant website to extract the order related information from each subscription related order and places the orders accordingly. It is the merchant website of the current embodiment, therefore, that processes each of these orders. Note also that each of these orders is for the product on the particular product page from which the subscription offer arose.
In some embodiments, the system can also inject an offer 704 to the customer to add another product which is available from that merchant. In this case, the system receives an indication that the customer has selected the product offer when the customer selects the add product button 706.
An option to add the product to the customer's online subscription order and return to the merchant's website 906 as well as an option to add the product to the customer's subscription order and to be transferred to a subscription order review webpage 908 are injected by the system. In some embodiments, the system can collect additional information related to the subscription offer 904 such as the quantity of the product desired. In other embodiments, the subscription offer 904 can include incentives to encourage the customer to accept the subscription offer.
Embodiments of the system 100 can provide subscription-related content and subscription-related offers to merchant webservers. The system responds to accepted subscription offers by creating subscription orders and sending them to the merchant websites 112 in accordance with the subscriptions.
Various embodiments of the system 100 operate in an e-commerce environment that includes the Internet 122 or some other wide area network (WAN) to facilitate communications among various parties. These parties include merchants, their customers, and the system. The independent merchant websites typically include numerous product pages 112. Each of these product pages provides information pertaining to a particular and corresponding product to the customers. The independent merchant websites also include shopping carts 116 or similar e-commerce mechanisms to receive, process, accept payment for, and fulfill orders placed by the customers with the merchants. These e-commerce mechanisms would often exist on the merchant website with or without the remainder of the system.
Embodiments of the system allow customers to subscribe to various products while the independent merchants deliver the products in accordance with orders received via shopping carts 116 operated by those merchants. The system 100 does, however, manage the subscription process.
When a customer navigates to a particular merchant website, the merchant website presents to the customer the various product pages 112. The customer browses through these product pages 112 and/or navigates to particular product page 112 according to their interests and desires. The system 100 does not consider in its processing how the customer navigates to a particular product page.
In some embodiments, the system 100 can track the progress of activities in the customer's shopping cart 116 by implementing a controller script that waits until a product page 112 is fully loaded. The system receives an indication 124 from the merchant's website that includes the user's session ID, the merchant's ID, a product ID, etc. The system can use the foregoing information to determine if a product subscription is available. If a subscription is available, the system produces and delivers a subscription offer to the merchant's website.
In various embodiments, the injected offer includes a hypertext markup language (HTML) control that allows the customer to accept the subscription offer. This control does not provide the customer with the capability of actually ordering the product. Rather, this control operates only in the context of accepting the subscription offer. In those situations in which the customer accepts the subscription offer, the system receives an indication of that acceptance. The controller script computes the discounted, subscription-based price for the product and sends that information to the merchant's shopping cart 116 for that customer.
Once the customer completes their shopping, the system 100 creates subscriptions for each product that corresponds to an accepted subscription offer and stores pertinent subscription-related information in a subscription database 104. Thus, as it relates to subscription offers, the system of the current embodiment operates independently of the merchant website. Moreover, the system of the current embodiment manages only the subscriptions and not the customer's orders.
It might be worth noting that a subscription is a contractual agreement between the merchant and the customer whereby the customer often receives a discounted rate on a given product in return for agreeing to purchase that product from the merchant on a regular basis.
In the present embodiment, the system 100 builds subscription orders for a particular product on a day determined in accordance with the terms of the accepted subscription offer. The system 100 can create a file corresponding to that subscription order and transmit that file to the merchant's website via an application program interface (API) 118 provided by the system.
The merchant backend 120 fulfills the order in accordance with their pre-existing practices. The system 100 builds subsequent subscription related orders 110 in accordance with the terms of the subscription.
In some embodiments, the system 100 allows the merchant's customers to access and manage the customer's subscriptions via a subscription interface 102. The system 100 can inject the customer interface 102 into the merchant's website. The content of the subscription interface can be rendered based on the merchant's ID, a randomly generated hash which acts as a password, and/or among other information. After logging into that particular merchant's website, a customer can view their subscriptions related to that merchant and modify the terms of their subscription via the customer interface 102. In addition, the system can accept additional subscriptions from a customer via the customer interface 102.
This application claims priority to U.S. Provisional Patent Application Ser. No. 61/791,873, filed Mar. 15, 2013, which is hereby incorporated by reference in its entirety as if set forth in full herein.
| Number | Date | Country | |
|---|---|---|---|
| 61791873 | Mar 2013 | US |
