This technology generally relates to managing insurance claims, and particularly relates to, electronically processing insurance claims.
To assist with managing insurance claims, various types of coding systems have evolved to communicate claim related information in a nationally accepted common format that is readable by electronic claims payment systems. One of these coding systems is the International Classifications of Diseases (ICD) code system which provides codes that identify what service has been provided along with the diagnosis, symptom, complaint, condition or problem as well as the particular resources used.
Unfortunately, existing technological solutions to process these codes when managing insurance claims are typically limited to simply providing these claims with the codes electronically, but provide little further assistance and there is still heavy reliance on manual analysis of the underlying claim and code(s). In particular, these received claims often contain codes developed for different applications and purposes which do not transfer properly when assessing an insurance claim. Additionally, these received claims contain claim related data in addition to these codes which simply on their face fail to provide sufficient information to accurately and consistently identify whether or not one or more identified injuries are related to the insurance claim which has been submitted. This lack of any technological tools to accurately and consistently assess these claims with this uncorrelated data and codes designed for other purposes, results in errors and inconsistencies and thus inappropriate reimbursements.
A method for electronically processing insurance claims includes identifying injury data in an electronic medical claim data associated with a claimant based diagnosis code data present in the electronic medical claim data. Presence of historical claim data including initial injury data represented by initial diagnosis code data associated with the claimant for the electronic medical claim data is determined. At least one type of clinical correlation of a plurality of clinical correlations between the identified injury data represented by the diagnosis code data and the initial injury data represented by the initial diagnosis code data is identified when historical claim data is determined to be present for the claimant. Claim processing guidance data to process the electronic medical claim data is provided based on the identified at least one type of correlation between the identified injury data represented by the diagnosis code data and the initial injury data represented by the initial diagnosis code data.
A non-transitory computer readable medium having stored thereon instructions for electronically processing insurance claims comprising executable code, which when executed by at least one processor, causes the processor to identify injury data in an electronic medical claim data associated with a claimant based diagnosis code data present in the electronic medical claim data. Presence of historical claim data including initial injury data represented by initial diagnosis code data associated with the claimant for the electronic medical claim data is determined. At least one type of clinical correlation of a plurality of clinical correlations between the identified injury data represented by the diagnosis code data and the initial injury data represented by the initial diagnosis code data is identified when historical claim data is determined to be present for the claimant. Claim processing guidance data to process the electronic medical claim data is provided based on the identified at least one type of correlation between the identified injury data represented by the diagnosis code data and the initial injury data represented by the initial diagnosis code data.
A claim processing apparatus includes a memory coupled to the processor which is configured to be capable of executing programmed instructions comprising and stored in the memory to identify injury data in an electronic medical claim data associated with a claimant based diagnosis code data present in the electronic medical claim data. Presence of historical claim data including initial injury data represented by initial diagnosis code data associated with the claimant for the electronic medical claim data is determined. At least one type of clinical correlation of a plurality of clinical correlations between the identified injury data represented by the diagnosis code data and the initial injury data represented by the initial diagnosis code data is identified when historical claim data is determined to be present for the claimant. Claim processing guidance data to process the electronic medical claim data is provided based on the identified at least one type of correlation between the identified injury data represented by the diagnosis code data and the initial injury data represented by the initial diagnosis code data.
Accordingly, this technology provides methods, non-transitory computer readable medium, and apparatuses that assist with more accurately and consistently processing claims than would be possible with a manual review. In particular, examples of the claimed technology are able to extract and correlate data and codes enabling enhanced processing of electronic claims to not only assess provide claim data, but to quantify any injury data to identify the relationship between the current injury and a historical injury.
An environment 10 with an example of a claim processing apparatus 14 is illustrated in
Referring more specifically to
The processor 18 in the claim processing apparatus 14 may execute one or more programmed instructions stored in the memory 20 for processing insurance claims as illustrated and described in the examples herein, although other types and numbers of functions and/or other operations can be performed. The processor 18 in the claim processing apparatus 14 may include one or more central processing units and/or general purpose processors with one or more processing cores, for example.
The memory 20 in the claim processing apparatus 14 stores the programmed instructions and other data for one or more aspects of the present technology as described and illustrated herein, although some or all of the programmed instructions could be stored and executed elsewhere. A variety of different types of memory storage devices, such as a random access memory (RAM) or a read only memory (ROM) in the system or a floppy disk, hard disk, CD ROM, DVD ROM, or other computer readable medium which is read from and written to by a magnetic, optical, or other reading and writing system that is coupled to the processor 18, can be used for the memory 20. Further, as illustrated in
The communication system 24 in the claim processing apparatus 14 operatively couples and communicates between one or more of the claims management systems 12(1)-12(n) and one or more of the plurality of insurance data servers 16(1)-16(n), which are all coupled together by one or more of the communication networks 30, although other types and numbers of communication networks or systems with other types and numbers of connections and configurations to other devices and elements. By way of example only, the communication networks 30 can use TCP/IP over Ethernet and industry-standard protocols, including NFS, CIFS, SOAP, XML, LDAP, SCSI, and SNMP, although other types and numbers of communication networks, can be used. The communication networks 30 in this example may employ any suitable interface mechanisms and network communication technologies, including, for example, any local area network, any wide area network (e.g., Internet), teletraffic in any suitable form (e.g., voice, modem, and the like), Public Switched Telephone Network (PSTNs), Ethernet-based Packet Data Networks (PDNs), and any combinations thereof and the like.
In this particular example, each of the claims management systems 12(1)-12(n) may submit requests for electronically processing the insurance claims, although the claim processing apparatus 14 can receive other types or requests from the claims management systems 12(1)-12(n). Each of the claims management systems 12(1)-12(n) may include a processor, a memory, user input device, such as a keyboard, mouse, and/or interactive display screen by way of example only, a display device, and a communication interface, which are coupled together by a bus or other link, although each may have other types and/or numbers of other systems, devices, components, and/or other elements.
The plurality of insurance data servers 16(1)-16(n) may store and provide historical insurance claims with initial injury codes and/or other data necessary to electronically process insurance claims, by way of example only, to the claim processing apparatus 14 via one or more of the communication networks 30, for example, although other types and/or numbers of storage media in other configurations could be used. In this particular example, each of the plurality of insurance data servers 16(1)-16(n) may comprise various combinations and types of storage hardware and/or software and represent a system with multiple network server devices in a data storage pool, which may include internal or external networks. Various network processing applications, such as CIFS applications, NFS applications, HTTP Web Network server device applications, and/or FTP applications, may be operating on the plurality of insurance data servers 16(1)-16(n) and may transmit data in response to requests from the claim processing apparatus 14. Each the plurality of insurance data servers 16(1)-16(n) may include a processor, a memory, and a communication interface, which are coupled together by a bus or other link, although each may have other types and/or numbers of other systems, devices, components, and/or other elements.
Thus, the technology disclosed herein is not to be construed as being limited to a single environment and other configurations and architectures are also envisaged. For example, the plurality of claims management systems 12(1)-12(n) depicted in
While the claim processing apparatus 14 is illustrated in this example as including a single device, the claim processing apparatus 14 in other examples can include a plurality of devices or blades each with one or more processors each processor with one or more processing cores that implement one or more steps of this technology. In these examples, one or more of the devices can have a dedicated communication interface or memory. Alternatively, one or more of the devices can utilize the memory, communication interface, or other hardware or software components of one or more other communicably coupled of the devices. Additionally, one or more of the devices that together comprise claim processing apparatus 14 in other examples can be standalone devices or integrated with one or more other devices or applications, such as one of the plurality of insurance data servers 16(1)-16(n) or, the claim processing apparatus 14, or applications coupled to the communication network(s), for example. Moreover, one or more of the devices of the claim processing apparatus 14 in these examples can be in a same or a different communication network 30 including one or more public, private, or cloud networks, for example.
Although the exemplary network environment 10 with the claim processing apparatus 14, the claims management systems 12(1)-12(n), the plurality of insurance data servers 16(1)-16(n), and the communication networks 30 are described and illustrated herein, other types and numbers of systems, devices, components, and/or elements in other topologies can be used. It is to be understood that the systems of the examples described herein are for exemplary purposes, as many variations of the specific hardware and software used to implement the examples are possible, as will be appreciated by those skilled in the relevant art(s).
In addition, two or more computing systems or devices can be substituted for any one of the systems or devices in any example. Accordingly, principles and advantages of distributed processing, such as redundancy and replication also can be implemented, as desired, to increase the robustness and performance of the devices, apparatuses, and systems of the examples. The examples may also be implemented on computer system(s) that extend across any suitable network using any suitable interface mechanisms and traffic technologies, including by way of example only teletraffic in any suitable form (e.g., voice and modem), wireless traffic media, wireless traffic networks, cellular traffic networks, G3 traffic networks, Public Switched Telephone Network (PSTNs), Packet Data Networks (PDNs), the Internet, intranets, and combinations thereof.
The examples also may be embodied as a non-transitory computer readable medium having instructions stored thereon for one or more aspects of the present technology as described and illustrated by way of the examples herein, as described herein, which when executed by the processor, cause the processor to carry out the steps necessary to implement the methods of this technology as described and illustrated with the examples herein.
An example of a method for electronically processing insurance claims will now be described with reference to
Upon receiving the electronic medical claim, the claim processing apparatus 14 extracts the diagnosis code from the electronic medical claim. In this example, the electronic medical claim includes a data field with name diagnosis code for each of the injury identified in the electronic claim and the claim processing apparatus 14 extracts the alpha-numeric characters present within the diagnosis code field of the electronic medical claim, although other techniques can be used to identify and extract the diagnosis code from the electronic medical claim. Further, the claim processing apparatus 14 extracts the severity indicator from the extracted diagnosis code. As illustrated above, the severity indicator is the third numeric value from left of the numeric values 410 illustrated in
In step 310, the claim processing apparatus 14 determines when the injury in the received electronic medical claim is a traumatopathic injury by correlating at least the first three characters of the extracted diagnosis against the description of the injury stored in a table within the diagnosis code database 21, although the claim processing apparatus 14 can use other techniques to determine when the injury is a traumatopathic injury. In this example, traumatopathic injury relates to pathologic condition resulting from violence or wounds, although traumatopathic injury can include other types or amounts of injuries. By way of example,
In step 312, the claim processing apparatus 14 provides the guidance data to process the received electronic medical claim to the requesting one of the plurality of claims management systems 12(1)-12(n), although other types or amounts of information can be provided to the requesting one of the plurality of claims management systems 12(1)-12(n). Optionally, the exemplary flow can proceed to step 325 which will be further illustrated below. In another example, the exemplary flow can end at step 360 after providing the guidance data.
However, back in step 310, when the claim processing apparatus 14 determines that the injury in the received electronic medical claim is not a traumatopathic injury, then the No branch is taken to step 315.
In step 315, the claim processing apparatus 14 determines when the injury in the received electronic medical claim is one of a plurality of injuries by correlating at least the first three characters of the extracted diagnosis against the description of the injury stored in a table within the diagnosis code database 21, although the claim processing apparatus 14 can use other techniques to determine when the types of injuries. By way of example, types of injuries can include extreme injury or traumatic injury. In this example, extreme injury relates to injury that is life threatening, and traumatic injury relates to a physical injury of sudden onset and severity which require immediate medical attention. Accordingly, when the claim processing apparatus 14 determines that the injury in the received electronic medical claim is neither extreme nor traumatic, then the No branch is taken to step 320.
In step 320, the claim processing apparatus 14 provides guidance data to the requesting one of the plurality of claims management systems 12(1)-12(n) indicating that the injury represented by the diagnosis code in the received electronic medical claim is not trumatopathic injury, extreme injury, or traumatic injury, and the exemplary flow can optionally proceed to step 325. In another example, the exemplary flow can proceed to step 360 where the exemplary method ends. In this example, the guidance data can be provided via a graphical user interface to the requesting one of the plurality of claims management systems 12(1)-12(n), although the guidance data can be provided using other techniques.
However, back in step 315, when the claim processing apparatus 14 determines that the injury in the received electronic medical claim is either extreme or traumatic, then the Yes branch is taken to step 325.
In step 325, the claim processing apparatus 14 determines when there is one or more historical medical claim(s) data associated with the claimant from the insurance data servers 16(1)-16(n) using a unique identification number associated with claimant, although the historical medical claim(s) data can be obtained from other memory locations using other techniques. In this example, each claimant is associated with a unique identification number and the claim processing apparatus 14 searches the plurality of insurance data servers 16(1)-16(n) for historical medical claims using the unique identification number, although the claim processing apparatus 14 can use other techniques to identify the historical medical claims. Accordingly, when the claim processing apparatus 14 does not identify any historical medical claim associated with the claimant, then the No branch is taken to step 355 where the exemplary method ends after providing guidance data to the requesting one of the plurality of claims management systems 12(1)-12(n) indicating that no initial diagnosis code is available for the claimant. However, when the claim processing apparatus 14 determines that there is at least one historical medical claim present for the claimant, then the Yes branch is taken to step 330.
In step 330, the claim processing apparatus 14 identifies the initial diagnosis code data present in the obtained historical medical claim(s) by parsing each of the obtained historical medical claim and extracting the initial diagnosis code data present within the initial diagnosis data field, although other techniques can be used to identify the initial diagnosis code.
In step 335, the claim processing apparatus 14 determines when there is a direct clinical correlation between the injury represented by the initial diagnosis code identified in the historical medical claims and the injury represented by the diagnosis code extracted from the received electronic medical claim in step by applying natural language processing technique on the description of the injury associated with the initial diagnosis code and the diagnosis code, although other techniques can be used to identify an direct clinical correlation. In this example, a clinical correlation relates to a process to make a diagnosis on the claimant to treat the injury suffered by the claimant, although clinical correlation can include other types or amounts of information. Additionally, direct clinical correlation relates to a correlation that can be identified without requirement for additional medical data, although correlation can include other types or amounts of information. Further in this example and as illustrated above, the diagnosis code database 21 includes a description of the injury for the diagnosis code extracted from the received electronic claim and similarly, the initial diagnosis code identified in the historical bill also includes a description of the injury that can be obtained either from the diagnosis code database 21 or the plurality of insurance data servers 16(1)-16(n). Further, the claim processing apparatus 14 applies natural language processing technique on both description of the injury associated with the initial diagnosis code and the diagnosis code to determine when there is a direct clinical correlation, although other techniques can be used to determine the direct clinical correlation. By way of example, when claimant's historical claim includes an initial diagnosis code M23.203, which represents derangement of unspecified medial meniscus due to old tear or injury, right knee and the diagnosis code in the extracted from the received electronic claim includes the diagnosis code, S83.211A, which represents bucket-handle tear of medial meniscus with a current injury to the right knee as an initial encounter, then the claim processing apparatus 14 can determine a direct clinical correlation. Accordingly, when the claim processing apparatus 14 determines that there is no direct clinical correlation between the injury represented in the initial diagnosis code and the injury represented in the diagnosis code present in the received electronic medical claim, then the No branch is taken to 345 that will be further illustrated below. However, when the claim processing apparatus 14 determines that there is a direct clinical correlation, then the Yes branch is taken to step 340.
In step 340, the claim processing apparatus 14 provides guidance data to the requesting one of the plurality of claims management systems 12(1)-12(n) indicating that there is a direct clinical correlation between the injury in the received electronic medical claim and the injury present in the historical medical claim. Additionally, the claim processing apparatus 14 may also provide the guidance data to reimburse the amount present in the received electronic claim. In this example, the guidance data can be provided via a graphical user interface to the requesting one of the plurality of claims management systems 12(1)-12(n), although the guidance data can be provided using other techniques. Further, the exemplary flow proceeds to step 360 where the exemplary method ends at step 360.
However, back in step 335, when the claim processing apparatus 14 determines that there is no direct clinical correlation between the injury represented by the initial diagnosis code in the historical medical claim and the injury represented by the diagnosis code in the received electronic claim, the No branch is taken to step 345.
In step 345, the claim processing apparatus 14 determines when there is an indirect clinical correlation between the injury represented by the initial diagnosis code identified in the historical medical claims and the injury represented by the diagnosis code extracted from the received electronic medical claim in step by applying natural language processing technique on the description of the injury associated with the initial diagnosis code and the diagnosis code, although other techniques can be used to identify an indirect clinical correlation. In this example, indirect clinical correlation relates to a correlation that can be identified through additional medical data, although indirect clinical correlation can include other types or amounts of information. By way of example, if the claimant's historical claim includes an initial diagnosis code F43.12, which represents post-traumatic stress disorder and is categorized as chronic, and the received electronic claim includes a diagnosis code S13.130A which represents subluxation of C2/C3 cervical vertebrae during an initial encounter, then the claim processing apparatus 14 determines indirect clinical correlation. Accordingly, when the claim processing apparatus 14 determines that there is an indirect clinical correlation between the injury represented by the initial diagnosis code identified in the historical medical claims and the injury represented by the diagnosis code extracted from the received electronic medical claim, then the Yes branch is taken to step 350.
In step 350, the claim processing apparatus 14 provides guidance data to the requesting one of the plurality of claims management systems 12(1)-12(n) indicating that there is an indirect clinical correlation between the injury represented by the initial diagnosis code identified in the historical medical claims and the injury represented by the diagnosis code extracted from the received electronic medical claim. Additionally, claim processing apparatus 14 may provide guidance data to the requesting one of the plurality of claims management systems 12(1)-12(n) to request additional medical data to confirm the indirect clinical correlation. The exemplary flow ends at step 360.
However, back in step 345, when the claim processing apparatus 14 determines that there is no indirect clinical correlation between the injury represented by the initial diagnosis code identified in the historical medical claims and the injury represented by the diagnosis code extracted from the received electronic medical claim, then the No branch is taken to step 355.
In step 355, the claim processing apparatus 14 provides guidance data to the requesting one of the plurality of claims management systems 12(1)-12(n) indicating that there is no direct clinical correlation or indirect clinical correlation between the between the injury represented by the initial diagnosis code identified in the historical medical claims and the injury represented by the diagnosis code extracted from the received electronic medical claim. Additionally, the claim processing apparatus 14 can also provide guidance data indicating not to reimburse the amount in the received electronic medical claim and the exemplary flow ends at step 360.
Accordingly, this technology provides methods, non-transitory computer readable medium, and apparatuses that assist with more accurately and consistently processing claims than would be possible with a manual review. In particular, examples of the claimed technology are able to extract and correlate data and codes enabling enhanced processing of electronic claims to not only assess provide claim data, but to quantify any injury data to identify the relationship between the current injury and a historical injury.
Having thus described the basic concept of the technology, it will be rather apparent to those skilled in the art that the foregoing detailed disclosure is intended to be presented by way of example only, and is not limiting. Various alterations, improvements, and modifications will occur and are intended to those skilled in the art, though not expressly stated herein. These alterations, improvements, and modifications are intended to be suggested hereby, and are within the spirit and scope of the technology. Additionally, the recited order of processing elements or sequences, or the use of numbers, letters, or other designations therefore, is not intended to limit the claimed processes to any order except as may be specified in the claims. Accordingly, the technology is limited only by the following claims and equivalents thereto.
This application claims the benefit of U.S. Provisional Patent Application Ser. No. 62/758,185, filed Nov. 9, 2018, which is hereby incorporated by reference in its entirety.
Number | Date | Country | |
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62758185 | Nov 2018 | US |