A payment processing system (payment processors, payment processing network) facilitates the transactions between a merchant and consumers wanting to purchase goods or services from the merchant using a portable payment device such as a credit card or a debit card. Conventionally known payment processors include Visa, MasterCard, Discover, and the like. Portable payment devices (e.g., credit cards, mobile payment devices) are typically issued to consumers by an issuer (typically a financial institution such as a bank). The payment processing system mediates a communication (generally referred to as “authorization”) between the merchant's bank (acquirer) and the issuer (a financial institution that issues the portable payment device) when the consumer desires to make a purchase. The authorization is the conventional mechanism by which the issuer confirms to the merchant that the consumer has sufficient funds in an account with the issuer to make the purchase.
The purchase transaction that was initiated by the consumer generates information that is stored by the payment processor relating to specifics of the transaction, including time and place, identification of the goods, and so on. Over time, the payment processor can accumulate a history of transaction data regarding purchase habits of the consumer.
In accordance with embodiments of the present invention, information can be collected by the payment processing system about a consumer's purchase history and purchase behavior. In embodiments, the purchase history and purchase behavior can be based on purchase transaction information related to the consumer's purchases. In embodiments, mobile device applications can be provided to the consumer's mobile device based at least on the consumers' purchase history and purchase behavior.
In accordance with embodiments of the present invention, mobile device applications can be associated with keywords, concepts, targeting criteria (collectively referred to herein as “tags”), and any other such matching information. The matching information can be used in conjunction with the consumers' purchase history and purchase behavior to identify candidate applications for delivery to the consumer.
These and other embodiments of the present invention are disclosed below in connection with drawings provided with this application.
FIGS. 1 and 1A-1C illustrate embodiments of a system in accordance with the present invention.
The portable consumer device 132 may be in any suitable form. For example, suitable portable consumer devices can be hand-held and compact so that they can fit into a consumer's wallet or pocket (e.g., pocket-sized). They may include smart cards, ordinary credit or debit cards (with a magnetic strip and without a microprocessor), keychain devices (such as the Speedpass™ device commercially available from Exxon-Mobil Corp.), and so on. Other examples of portable consumer devices include cellular phones, personal digital assistants (PDAs), pagers, payment cards, security cards, access cards, smart media, transponders, and the like. The portable consumer devices can also be debit devices (e.g., a debit card), credit devices (e.g., a credit card), or stored value devices (e.g., a stored value card).
The payment processing system 126 may include data processing subsystems, networks, and operations used to support and deliver authorization services, exception file services, and clearing and settlement services. A typical payment processing system may include VisaNet™. Payment processing systems such as VisaNet™ are able to process credit card transactions, debit card transactions, and other types of commercial transactions. VisaNet™, in particular, includes a VIP system (Visa Integrated Payments system) to process authorization requests and an accounting system to perform conventionally known clearing and settlement services.
The payment processing system 126 may include a server computer. A server computer is typically a powerful computer or cluster of computers. For example, the server computer can be a large mainframe, a minicomputer cluster, or a group of servers functioning as a unit. In one example, the server computer may be a database server coupled to a Web server. The payment processing system 126 may use any suitable wired or wireless communication network, including the Internet. In an embodiment, the payment processing system 126 may include a transaction data warehouse 112, an application data store 114, a third party application data store 116, and a recommendation engine 118. These elements will be explained in further detail below.
Returning to the merchant 122, the merchant may have an access device 134 that can interact with the portable consumer device 132. The access device 134 according to embodiments of the invention can be in any suitable form. Examples of access devices include point of sale (POS) devices, cellular phones, PDAs, personal computers (PCs), tablet PCs, handheld specialized readers, set-top boxes, electronic cash registers (ECRs), automated teller machines (ATMs), virtual cash registers (VCRs), kiosks, security systems, access systems, and the like.
If the access device 134 is a point of sale terminal, any suitable point of sale terminal may be used including card readers. The card readers may include any suitable contact or contactless mode of operation. For example, typical card readers can include RF (radio frequency) antennas, magnetic stripe readers, etc. to interact with the portable consumer devices 132.
In a typical purchase transaction, the consumer 130 may purchase a good or service at the merchant 122 using a portable consumer device 132 such as a credit card. The consumer's portable consumer device 132 can interact with an access device 134 such as a POS (point of sale) terminal at the merchant 122. For example, the consumer 130 may take a credit card and may swipe it through an appropriate slot in the POS terminal. Alternatively, the POS terminal may be a contactless reader, and the portable consumer device 132 may be a contactless device such as a contactless card.
An authorization request message can then be created and forwarded to the acquirer 124. After receiving the authorization request message, the authorization request message can then be sent to the payment processing system 126. The payment processing system 126 can then forward the authorization request message to the issuer 128 of the portable consumer device 132.
After the issuer 128 receives the authorization request message, the issuer 128 may send an authorization response message back to the payment processing system 126 to indicate whether or not the current transaction is authorized (or not authorized). The transaction processing system 126 may then forward the authorization response message back to the acquirer 124. The acquirer 124 may then send the response message back to the merchant 122.
After the merchant 122 receives the authorization response message, the access device 134 at the merchant's premises may then provide an authorization response message which can be displayed by the access device, or may be printed out on a receipt. The transaction may then conclude with successful purchase, or the transaction may be denied.
At the end of the day, a conventionally known clearing and settlement process can be conducted by the transaction processing system 126. A clearing process is a process of exchanging financial details between and acquirer 124 and an issuer 128 to facilitate posting to a consumer's account and reconciliation of the consumer's settlement position.
Refer now to
The message payload in an authorization request conventionally includes information about the purchase transaction. Such information may include among other things: merchant information such as a merchant category code (MCC), a merchant terminal identifier, a SKU (stock keeping unit) code or other information that identifies the good/service being purchased, the purchase price, the date, and so on.
In an embodiment, the payment processing system 126 may store such information in the transaction data warehouse 112, for each transaction.
Accordingly, the payment processing system 126 at step 206 can store in the transaction data warehouse 112 all or parts of the purchase transaction information that it receives. In this way, a purchase transaction history 300 can be collected and compiled for each consumer. It is recognized that the collection of such historical information may have to be authorized by the consumer for whom the information is being collected, depending on relevant privacy laws established by the government and any privacy policies of the payment processing system 112.
It will be appreciated that the particular structure of the data record 302, will depend largely on how the information being stored would be accessed and used and is therefore not germane to the present invention. For example, the “other information” data can be free form text, or it can be a structured organization of data. The particular data structures are a matter of implementation detail for a given embodiment.
Processing of the authorization request can continue whereby the payment processing system 126 forwards the authorization request to the issuing bank 128 (step 208). A determination to deny or approve the authorization request can then be made by the issuing bank 128. A suitable authorization response may be sent to the payment processing system 126. Information contained in the message payload of the authorization response that is relevant to purchase transaction history can be stored in the transaction data warehouse 112 and incorporated into the purchase transaction history 300 associated with that consumer.
Completing the discussion of
Referring for a moment to
Processing of the authorization request in
Suppose, for example, the consumer 130 purchased a book of Italian recipes. The merchant 122 might query the consumer about their cooking interests, or interest in other cuisines, and so on. Such information may then be communicated to the payment processing center 126 and stored in the transaction data warehouse 112. Such “other information” may be stored in the data record 302 and associated with that consumer's purchase.
In
In
In accordance with the embodiment shown in
In embodiments of the present invention, one or more computer software applications 142 can be provided to the consumer. For example, the computer software applications 142 can be delivered to their various mobile devices 136a, 136b such as cell phones, PDAs and so on. In embodiments, the computer software applications 142 may be delivered to any computing device, such a laptop computers, desktop computers, and so on. In embodiments, the computer software applications 142 may comprise executable program code that can be executed on a consumer's device. In accordance with the present invention, the computer software applications 142 can be value-added applications that might be of interest to the consumer. Examples of computer software applications 142 are discussed below.
In embodiments of the present invention, an application data store 114 (
Computer software applications 142 may comprise any suitable code that can be executed by the consumer's mobile device 136a, 136b. In embodiments, a computer software application 142 may be computer executable instructions that are executed by a computer processor comprising the mobile device 136a, 136b. In embodiments, a computer software application 142 may comprise interpreted instructions such as Java® bytecode.
In an embodiment, the payment processing system 126 can provide for the delivery of computer software applications 142 to the consumer's mobile devices 136a, 136b or other suitable computing device.
Referring to
For those computer software applications 142 which match some aspect of the purchase transaction history 300 of a consumer, such identified computer software applications can be sent to the consumer 130, step 406. In an embodiment, the purchase transaction history 300 may include contact information for the consumer 130. Such contact information may include one or more email addresses, cell phone numbers, and so on. The recommendation engine 118 may select suitable contact information and initiate sending of the identified applications to the consumer 142, which will be discussed in further detail below.
In an embodiment, the matching information that is associated with each computer software application may comprise one or more “tags”; e.g., keywords, phrases, concepts, targeting criteria, and the like. In an embodiment, the provider of the computer software application 142 may provide a list of keywords that are then stored together in the application data store 114, 116. For example, suppose a computer software application 142 is developed by an organization that promotes the sport of archery; the computer software application might be a tutorial to teach safety in archery. The matching information that is associated with such an application can be specified by the archery organization and may include keywords such as “archery”, “bow and arrow”, and “beginners.” The application and keywords can be stored in the application data 116.
Suppose the purchase transaction history 300 for a consumer included a data record 302 for the purchase of a book entitled “Archery for Beginners.” The matching step 404 performed by the recommendation engine 118 may include a pattern matching operation that compares the keywords “archery”, “bow and arrow”, and “beginners” against the information in the data record. The pattern matching operation may result in a positive match if the keywords “archery” and “beginners” are matched against the title of the book. The recommendation engine 118 may then proceed to send the computer software application to the consumer (step 406).
In an embodiment, the tags that comprise the matching information can relate to dates, spending amounts, current balance, and so on. Tags can comprise logical expressions of such information to define criteria for matching the computer software application to a consumer. The recommendation engine 118 may be configured to process such matching information. For example, consider a computer software application that assists the consumer in managing their credit card spending. The payment processing system 126 might consider such an application to be a value-added service for certain of its consumers. The matching information associated with such an application might be a criterion like “balance >10,000”. In an embodiment, the recommendation engine 118 may evaluate the criterion using a consumer's balance (obtained from their purchase transaction history 300). If a match occurred, then the computer software application could be provided to the consumer.
In an embodiment, the tag comprising the matching information may include derived data. For example, a tag might look like “total_weekly_purchase >1000” where total_weekly_purchase can be derived data that is computed and maintained for each consumer. Any such derived information can be provided as part of the consumer's purchase transaction history 300. In an embodiment, the recommendation engine 118 can be configured to use the above logical expression as its matching information to provide a computer software application 142 to a consumer 130.
In an embodiment, the recommendation engine 118 may use fuzzy logic or other inference logic to identify candidate computer software applications. The recommendation engine 118 may use language matching algorithms. Such algorithms may be useful since exact matching is not always possible. In the archery example mentioned above, for example, if the book is entitled “Learning Archery”, then a strict keyword matching approach probably would not match any of the keywords “archery”, “bow and arrow”, and “beginners.” However, some appropriate inference logic or language processing logic might have a better chance of finding a match between the book title “Learning Archery” with the keywords “archery”, “bow and arrow”, and “beginners.” An illustrative, though by no means exhaustive, list of known algorithms includes: Soundex/Phonex to match similar sounding words; Porter or other stemming algorithms to perform matches based on particular word roots; Damerau-Levenshtein to detect similarity in strings; minimax for providing a series of best match options, which can include alpha-beta pruning to limit the options.
In an embodiment, the tags associated with computer software applications might comprise concepts. For example, the phrase “beginning archery” can be treated as a concept rather than keywords that are matched to data contained in the consumer's history 300. In an embodiment, the recommendation engine 118 may use appropriate logic to process tags as concepts. Thus, in the example above, the logic can produce a match between the concept of “beginning archery” with the title of the book “Learning Archery”.
In an embodiment, the matching information that is associated with each computer software application 142 may be an algorithmic procedure (a matching algorithm) that can be executed by the recommendation engine 118. For example, the matching algorithm can be a program written in a commonly known interpreted language, such as PERL; the procedures are referred to as PERL scripts. Of course other interpreted languages can be used. In embodiments, the algorithmic procedure can be compiled program, written in the C programming language for example. In embodiments, the provider of an computer software application 142 can design its own matching algorithm and provide it to the application data store 114 or 116.
In such embodiments, the matching step 404 performed by the recommendation engine 118 may include executing the matching algorithm. The matching algorithm can then cause the recommendation engine 118 to access the purchase history 300 for the consumer and perform an analysis of the information stored in the transaction data warehouse 112 to determine it the consumer would be a suitable candidate for receiving the computer software application associated with the given matching algorithm.
For example, suppose a computer software application 142 provides information about travel opportunities. The computer software application 142 might be written to access the web site of one or more travel agencies, e.g., via the internet, to pull down offers for vacations and present them on the device on which such application is executing. The sponsor or provider of such computer software application might be one or more of the travel agencies. The computer software application would have been developed and uploaded to the application data store 114, for example. A suitable matching algorithm can be associated with the computer software application. The matching algorithm can be designed to search the transaction data warehouse 112 to identify consumers who have purchased travel books; i.e., analyze the history 300 for each consumer. The matching algorithm may further analyze the history 300 for travel books specific to locations that the travel agencies offer vacations for. When the recommendation engine 118 executes this matching algorithm and identifies a matching consumer (step 404), such consumer can then be provided with the computer software application (step 406).
As another example, suppose a computer software application 142 is an interactive guide for repairing motorcycles. An organization such as a motorcycle owners association might want to be able to distribute such an application to suitable consumers 130. The motorcycle owners association can develop the interactive computer software application. The motorcycle owners association could also design the matching algorithm that would be associated with the computer software application. The matching algorithm can be designed to search the transaction data warehouse 112 for any consumer who has purchased a combination of motorcycle parts that might suggest they are about to embark on a repair project. In this situation, the matching algorithm can perform a more sophisticated analysis than could be possible by simply matching keywords.
In an embodiment, the matching information (
Returning to
In embodiments, the processing illustrated in
Any of the entities or components described above may include one or more of the subsystems or components shown in
Any of the software components or functions described in this application, may be implemented as software code to be executed by a processor using any suitable computer language such as, for example, Java, C++ or Perl using, for example, conventional or object-oriented techniques. The software code may be stored as a series of instructions, or commands on a computer readable medium, such as a random access memory (RAM), a read only memory (ROM), a magnetic medium such as a hard-drive or a floppy disk, or an optical medium such as a CD-ROM. Any such computer readable medium may reside on or within a single computational apparatus, and may be present on or within different computational apparatuses within a system or network.
In embodiments of the present invention, the purchase history of a consumer (e.g., purchase behavior and patterns) can be determined based on purchase transaction information generated from the consumer's purchases. The information can be used to further enhance relationships among consumers, merchants, and financial institutions such as the issuer. Merchants and financial institutions may benefit from tailored one-to-one relationships with their customers to foster enhanced cardholder retention and usage. With the appropriate customer permissions the payment processor, a financial institution, or an affinity partner can create tailored loyalty applications that may be delivered to a customer's phone, PC, or other IP connected electronic device to stimulate dialogue intended to enhance consumer.
The above description is illustrative and is not restrictive. Many variations of the invention will become apparent to those skilled in the art upon review of the disclosure. The scope of the invention should, therefore, be determined not with reference to the above description, but instead should be determined with reference to the pending claims along with their full scope or equivalents.
One or more features from any embodiment may be combined with one or more features of any other embodiment without departing from the scope of the invention.
A recitation of “a”, “an” or “the” is intended to mean “one or more” unless specifically indicated to the contrary.
This application claims priority to U.S. Provisional Application No. 61/247,442, filed Sep. 30, 2009 and is fully incorporated herein by reference for all purposes. This application is related to a concurrently filed U.S. application, identified by attorney docket number 016222-055920US, entitled “MOBILE DEVICE INCLUDING MOBILE APPLICATION COORDINATING EXTERNAL DATA,” and is fully incorporated herein by reference for all purposes.
Number | Date | Country | |
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61247442 | Sep 2009 | US |