The present disclosure relates generally to crowd based services and more particularly to a crowd-based service platform that provides opportunistic device-based completion of tasks.
Crowdsourcing is the act of outsourcing tasks, traditionally performed by an employee or contractor, to a large group of people or a community, referred to as a crowd. Typical crowdsourcing tasks utilize an open call, which invites members of the public to carry out the task or portions of the task. In this form of distributed problem solving, various solutions are typically submitted by the crowd, and the crowd can also review the various solutions to find the best solutions. Crowdsourcing is increasing in use in a variety of fields as a relatively inexpensive way to find creative solutions to problems.
One type of crowdsourcing allows “requesters” to post tasks that can then be completed by “providers”. Such tasks typically require human intelligence and are typically tasks that computers are unable or not well suited to perform.
In recent years, mobile devices have been provided with increasing capabilities of capturing various types of information, such as pictures, video, audio, GPS data, etc. Embodiments of the present disclosure provide a service platform that can utilize mobile devices as sensors capable of opportunistically collecting information from various locations in order to provide a service that provides device-based task completion for customers. Embodiments of the present disclosure further provide a service platform that can manage task scheduling, opportunistically select worker devices to complete a task, process data received from worker devices, and provide an incentive structure to motivate owners of worker devices.
In one embodiment, a request for a task is received at a service platform from a customer. A worker device to complete the task is selected from a group of worker devices registered with the service platform based on a current attribute of the worker device. Data resulting from completion of the task is received from the selected worker device, and the data resulting from completion of the task is presented to the customer.
In another embodiment, apparatus for providing a mobile service platform includes an account manager configured to manage customer accounts for a plurality of customers registered with the service platform and worker device accounts for a plurality of worker devices registered with the service platform, a task scheduler configured to schedule tasks requested by customers and to select a worker device from the plurality of worker devices for each scheduled task based on a current attribute of the worker device, a data manager configured to validate data resulting from completion of a scheduled task by a selected worker device, and a payment manager configured to transfer a reward to a selected worker device in response to validation of the data resulting from completion of a scheduled task by the selected worker device.
These and other advantages of the disclosure will be apparent to those of ordinary skill in the art by reference to the following further detailed description and the accompanying drawings.
The present disclosure generally provides a method and system for providing an opportunistic device-based service platform. Embodiments of the present disclosure utilize stationary or mobile devices as sensors to opportunistically complete tasks requested by customers. The service platform schedules tasks requested by customers and opportunistically selects devices to complete the tasks, in that the devices are automatically selected based on current attributes (e.g., location) of the devices.
As shown in
The service layer 110 of the mobile service platform 100 communicates with customers 120-124 over the network 140. The service layer 110 can provide an interface, such as a web-based graphical user interface (GUI) that allows customers 120-124 to create and monitor tasks and view data resulting from completed tasks. The service layer 110 may also deliver the data and content generated from the data directly to devices of the customers 120-124.
The database 112 may be implemented as a single central database or as multiple distributed databases. The database 112 stores information related to registered customers 120-124 and information related to registered worker devices 130-138. The database 112 also stores task information relating to tasks created by customers 120-124 and scheduled by the task scheduler 104. The database 112 also stores data collected from worker devices 130-138 as a result of tasks being completed, as well as data or content resulting from processing the collected data by the data manager 106. Although illustrated in
The customers 120-124 may communicate with the mobile service platform 100 from any type of network enabled device, such as a computer, mobile device, set top box, television, appliance, etc. Customer accounts that are registered with the service platform 100 are tied to a customer, such as an individual or a business, but not necessarily tied to a specific device. However, customer accounts could be tied to a preferred device.
According to an advantageous embodiment, the customers 120-124 may access the service platform 100 through a customer interface provided by the service layer 110. For example, the customer interface may be a web-based GUI that can be accessed using a web browser on a customer device. The customer interface can provide the customers 120-124 with a tool to create and manage various tasks on the service platform 100. The customer interface may include monetary controls to allow a customer to control funds provided to a customer account, as well as analytics to allow customers 120-124 to view how their money is being spent. The customer interface may further include an interface for task creation that allows a customer to create tasks and specify task requirements. The customer interface may further include task monitoring that allows a customer to view how many and which tasks are completed, the rate of completion for the customer's task, and statistics relating to the completion of tasks aggregated across data collected for the customer's tasks. The customer interface may provide to a customer discovery of related tasks to the customer's tasks. In particular, the service platform 100 may find related tasks that are designated for resale and suggest these tasks to a customer using the customer interface. The customer interface can also provide information associated with the related tasks, such as how much monetary incentive is provided for the related tasks and how fast the related tasks are completed. The customer interface may further provide a dashboard with statistics related to the service platform 100, showing how much data is being stored for the customer in the database 112 and providing an average throughput of data (uploads, downloads, bytes transferred) to give a real-time review of particular tasks associated with a customer.
According to an embodiment of the present disclosure, the worker devices 130-138 are specific devices that are registered with the mobile service platform 100. While owner information may be known and stored for each worker device 130-138, the worker device accounts registered with the mobile service platform 100 are device-specific, i.e., tied to the particular device. The worker devices 130-138 can be sensor devices capable of digitally capturing a real-world observation at a specific time and sending information to the service platform 100. The worker devices 130-138 can complete tasks by sending data reflecting measurements or observations to the mobile service platform 100 over the network 140.
According to an advantageous embodiment, one or more of the worker devices 130-138 are mobile devices. Mobile devices are personal communication devices, such as cellular telephones, tablet devices, personal digital assistants (PDAs), etc., that may be carried with an owner and typically include functionality to capture real-world observations and connect to the network 140. Data captured by such mobile devices may include, but is not limited to, picture data, video data, audio data, global positioning system (GPS) data, signal strength, light sensor data, temperature data, pollution data (e.g., data from an air quality sensor), and data requiring higher levels of intelligence and interpretation that may require involving an owner of the device. In addition to mobile devices, the worker devices 130-138 may also include fixed location devices. In addition to sensor information, the worker devices 130-138 can also provide information, such as time, location, and date information, and age, sex, and demographic information associated with owners of the sensor devices 130-138.
The worker devices 130-138 can run a worker interface through which the worker devices 130-138 communicate with the service platform 100. In one embodiment, the worker interface can be implemented as software installed on a worker device and executed by a processor of a worker device. For example, the software may be a native application of the worker device. The worker interface allows an owner of the worker device to specify preferences regarding what types of tasks can be completed using the worker device and limitations of tasks requested. For example, preferences can be set to prevent the program from running after certain hours or to stop the program when the battery of the worker device is low. The worker interface may allow an owner to see a balance of the owner account and to manage tasks on the worker device. In particular, the worker interface may provide a record of which tasks have been completed by the worker device, may show the owner of the worker device which tasks the worker device has been selected for, and can provided statistics related to task completion in a region in which the worker device is located, such as the average payout and completion time of worker devices in the region. The worker interface can allow different worker devices to establish a “social connection” for collaborative tasks. The worker interface can provide a voice channel to talk to other worker devices having a social connection. The worker interface can allow two-way dialog between collaborating worker devices for what is needed to complete a collaborative task.
According to an advantageous embodiment, the worker interface can provide an augmented reality view that would visualize available tasks that the worker device is eligible to be selected for on a screen of a worker device. This augmented reality view can direct an owner to locations at which the worker device will be selected to perform particular tasks. For example, when an owner looks at a real-time image through a camera viewer of the worker device, the image on the screen can show locations that correspond to various tasks for which the worker device is qualified. It is also possible the screen of the worker device can show a heat map that shows how high a concentration of tasks is at certain locations. The worker interface can also provide an alerting service that alerts the owner of a worker device when the worker device is selected to perform a task.
When an account is created for a worker device by the account manager 102, a worker device profile can be stored on the database 112. The worker device profile can include identification information for the device, as well as an owner of the device. The worker device profile can include a list of sensor capabilities of the device as well as demographic information related to the owner of the device. The worker device profile can also include various account settings controlling preferences associated with the worker device, such as reward preferences, alert preferences, authorization preferences, and participation preferences. Reward preferences allow an owner of the user device to select a method or type of reward structure to receive for completed tasks. Alert preferences allow an owner to specify how to be alerted when the worker device is selected for a task. Authorization preferences allow an owner to specify what authorization is required for the worker device to accept a task. Participation preferences allow an owner to specify how often and when the worker device should be considered for task selection and what types of tasks the worker device should be considered for.
Once the software is installed on a worker device and an account is created for the worker device, at 204, the worker device is enabled by the account manager and the software starts running on the worker device. When the software is running on the worker device, the worker device is discovered as a running worker device by the task scheduler 104 of the service platform.
At 206, a customer creates an account with the account manager 102 of the service platform. The customer may be an individual, business, organization, etc. When an account is created for a customer, a customer profile is stored in the database 112. The customer profile can include identification information and authentication information for the customer. The customer profile can also include payment information relating to how payment will be made to worker devices for completed tasks. Once an account is created for a customer, at 208, the customer can fund the account. For example, the customer may store funds in a dedicated account and provide account information for the account so that the service platform can access the account to provide payment to worker devices.
At 210, a customer creates a task. In particular, the customer can interact with the task scheduler 104 of the service platform to define and request a task. The customer can define the requirements for a worker device that will complete the task. For example, the task may require certain device attributes or capabilities, a device to be at or near a certain location, or certain demographic information related to the owner of the device. The customer can also define what action is necessary to complete the task. For example, the task may require collecting sensor data or may require active interaction of the owner of a device. The task may be time sensitive and require completion at or by a specific time. The customer may also define the reward or payment for completion of the task. The customer's request may involve a series of tasks. In this case, the tasks can be individually requested by the customer or the task scheduler can recognize that the task requested by the customer actually requires multiple tasks, and automatically schedule the required multiple tasks. The task scheduler 104 verifies that there are sufficient funds in the customer's account to cover the task(s) requested and then schedules the requested task(s). The task can be scheduled as a one-time task or a periodic task. A one-time task can be requested immediately or when attributes of a worker device meet the requirements for the specific task. A periodic task can be scheduled at a certain time or day, week, hour, month, etc.
One type of task that can be performed using the mobile service platform is device-based sensor readings, such as position information, network information, low-level sensor information, activity/usage data, visual data, and audio data. Position information can be measured over time and this data can be processed (e.g., by the data manager 106) to calculate speed information or for activity estimation (e.g., driving, walking, etc.). Static position updates can be requested for habitation experiments. Tasks involving network information can include bandwidth tests at different locations and connectivity tests at different locations. Low level sensor information can include gyro static information to see how a device is held, gyro information over time to see how a device is manipulated over time, temperature information, and electromagnetic information. The temperature information can be passive (where a temperature is read for a device wherever the device currently is), or active (where the owner of the device is asked to go to a specific location, expose the device to air for N seconds, and take a temperature measurement). Similarly, electromagnetic field measurements can be passive or active to measure the density of a magnetic field on different surfaces. Generic activity or usage tasks may record all sensors to see what is happening for a user. Visual data tasks can include tasks that require a user to take an image or video of a specific location or activity. The selection of worker devices for such tasks can be filtered by a compass and GPS to guarantee the specific location. Such filtering can also be used in an interactive fashion to ask the user to move to the correct location or orientation of the worker device. The filtering can occur both during device selection and on the device when the images are taken. Audio data tasks can include passive audio data collection or a requested audio collection that is recorded at a specific location or time where an owner is required to read a prompt or respond to a query. This can be used to measure noise levels at different locations or times.
Another type of task that can be performed by the mobile service platform is the collection of user interaction data. One such user interaction task is a labeling task that requests that a user provide a textual description to label a reading from a device, such as a sound, video, image, activity, etc. Another type of user interaction task is a usability task in which statistics regarding device timing of user interactions and the user's respective environmental conditions are recorded as data when running simple template-based scripts. Such usability tasks can be used to measure how responsive an interface is under various activity conditions (the worker device can be selected based on the activity conditions) or to collect environment-specific interactions over a variety of stimuli that are systematically substituted into a template-based interface. Tasks can also be created for long-term user interaction events, in which a worker device continues to submit sensor data as part of the task, but the behavior of the interface changes with different data thresholds. Tasks can also be created for other random or open events, for which a task is not well defined but requires a user to complete the task ad hoc. Such tasks may require the user to be at a specific location and thus select worker devices at or near that location.
Another type of task supported by the mobile service platform is collaborative tasks. These tasks require the collaboration of two or more worker devices and may select worker devices that have established “social connections” within the system. Collaborative tasks may be limited to network-light tasks, such as watching from a network-based source or such as simple messaging routines, and a library may be provided in the software on the worker devices to perform the message passing. Collaboration for user-based interaction could be done passively, where owners participate in a task when their worker devices detect that they are close to each other. This type of task can be activated explicitly (instruct an owner to approach another owner) or implicitly (sensing proximity between worker devices). Another collaboration task is a synchronous capture task in which multiple worker devices that have established a “social connection” are requested to capture the same event, by taking input from a sensor, a video, or an audio feed. In this case, each stream from a different worker device can be stamped with geo-position, compass information, etc. Other collaboration tasks can involve owners of worker devices interacting with each other to solve a set of tasks, in which additional tasks are added as tasks are completed.
Returning to
At 214, a selected worker device accepts a task request. At 216, the worker device completes the task and sends the resulting data to data manager 106 of the service platform. In particular, the worker device performs whatever actions is necessary to complete the task, and then sends the specific data requested for that task along with the specific encryption key associated with the task to the data manager 106 of the service platform. The task is then removed from the scheduled pool of tasks.
At 218, the data manager 106 of the service platform analyzes and validates the data received from the worker device. The data can be analyzed by pooling or aggregating the data with other data received from other devices performing similar or related tasks to generate some type of content to provide to the customer. The data can also be validated to make sure that the data is appropriate for the particular task. It is possible that the data is validated by comparing the data to parameters specified by the customer. It is also possible that the data is validated by measuring deviation between the data and data received from other worker devices performing the same task or data resulting from previous similar tasks, and removing outliers. If the data is image, video, or audio data, the quality of the data can be measured. The data can also be validated based on the amount of time that the worker device takes to complete the task. For example, if the amount of time that the worker device took to complete the task is much less than an expected amount of time necessary to complete the task, the data may be considered invalid. Conversely, if the worker device does not provide a response to a certain stimulus within a short enough time, the data may be considered invalid. Data, such as image, video, or audio data, received from the worker device may include metadata, such as labels or timestamps. In this case, the data manger 106 may give higher weight to data including metadata when filtering the received data. As shown in
At 222, payment is executed by the payment manager 108 of the service platform. The payment may be any type of reward provided to the worker device (or the owner of the worker device) in response to completion of a task. In the embodiment of
Other forms of rewards, such as information, billing discounts, vendor rebates, etc., may be utilized instead of or in addition to monetary payments. In one possible implementation in which worker devices are also associated with customer accounts, a de facto barter system can be implemented, where the payment for a completed task by a worker device is a credit to the owner associated with that worker device that can be used for completion of a different task by a different worker device.
At 224, the data is archived for the customer. For example, the data can be stored in the database 112, and the service layer 110 can provide an interface that allows the customer to view the data. The interface can also allow the customer to view various statistics related to the collection of the data, such as a location where the data was collected, a time at which the data was collected, a frequency with which the data was collected, latency in collecting/delivering the data, other anonymous information regarding data collection, and/or personal information relating to an owner/user of the worker device that provided the data. The customer may also be able to download the raw data related to the customer's task. In a possible implementation, the customer may be required to pay an additional fee to download the raw data. The customer may also be required to pay an additional fee for long term storage of the data on the database 112. Such long-term storage can be used to collect large amounts of data over long period of time to provide macro-level analysis of the data in order to derive other statistics.
At 226, the data for a particular task may be resold to other customers. For example, a customer who requested the data may be incentivized to allow the service platform to resell the data to other customers who may be interested in the data in response to a payment or by subsidizing the cost of the task or future tasks. The customer may be able to opt out of the data reselling.
At 306, a request is sent to the selected worker device to accept the task. At 308, it is determined whether the task is accepted by the selected worker device. For example, a message can be received from the worker device indicating whether the task was accepted or denied. If the task is not accepted by the worker device, the method returns to 304 and a different worker device is selected. If the task is accepted by the worker device, the method proceeds to 310.
At 310, data resulting from completion of the task is received from the worker device. For example, if the task requested sensor data to be measured, the sensor data is received from the worker device. If the task requested image, video, or audio data, the corresponding data is received from the worker device. At 312, the data is validated. For example, the data may be validated by comparing the data to predetermined parameters, such as parameters received from the customer. The data may also be validated by comparing the data to data resulting from completion of previous related tasks (e.g., previous iterations of a periodic task). The data may also be validated using various data processing applications, such as image or video processing applications that determine a quality of the data.
At 314, a reward is provided to the worker device in response to the validation of the data. For example, monetary payment may be transferred from a customer account to an account associated with the worker device.
At 316, the data is processed to generate content. For example, the data may be aggregated with other data resulting from other tasks or may be combined with data resulting from previous similar tasks (e.g., previous iterations of a periodic task). For example, the content may be a time-series analysis that is generated based on previous sensor data and the received data from the worker device. The content may also be aggregated data involving different locations at a given time. In this case, the data is retrieved for a series of similar tasks completed by different worker devices at different locations. For example, multiple images received from mobile worker devices at different locations can be combined and processed using a photostitch algorithm to generate a reconstructed 3D image or a panoramic image. Multiple types of data may be combined in a composite presentation. For example, images from cameras of one or more worker devices and temperature data in an interpolated form can be used to generate an image that displays the temperature at each location by positioning a pointing device (e.g., a mouse) on a point in the image. Various types of data can be processed to organize the data and present the data in reports. Further, other data not collected from the worker devices can also be combined with the data collected from the worker devices. At 318, the content is presented to the customer. For example, the content may be archived and presented to the customer on web-based interface.
Although position and wait time information are collected at each coffee house A (404), B (406), C (408), and D (410) in the tasks described above, it is also possible that the tasks require an owner associated with each worker device 412, 416, 418, and 422 to enter a number of people inside or in line at the respect coffee shop A (404), B (406), C (408), and D (410). It is also possible that the tasks require that a microphone on each worker device 412, 416, 418, and 422 be activated to measure ambient noise level in each coffee shop A (404), B (406), C (408), and D (410), and the ambient noise levels be used to estimate which coffee shop A (404), B (406), C (408), and D (410) is least crowded or has a more pleasant atmosphere.
The mobile service platform described above can manage tasks to accomplish many other applications as well. For example, mobile flow experiments having a goal of capturing flow data in different areas for inter-company research can be performed as a series of tasks implemented by opportunistically selected worker devices. Context-aware interactive applications can be implemented as well. For example, different advertisements, music, videos, etc., can be sent to a worker device based on a location or activity of the worker device and the owner of the worker device can be asked for his/her opinion or the relevance of the content. Other examples include determining a fastest ski lift at a ski resort based on speed and position of mobile worker devices carried by skiers, and event recording that combined recordings from multiple worker devices at a location or event into a single video or audio feed.
Another possible application is collecting information relating to buying a house. In particular, worker devices can be selected based on location to collect, pollution information, traffic information, temperature data, locations of nearby businesses, population demographics in the area, sound levels, the opinions of workers living or passing nearby, etc., for a certain period (e.g., a month) in order to determine a quality of life in the neighborhood of the house. This data could also be re-used or re-sold to others in a similar situation.
The above described opportunistic crowd-based service platform and the above-described methods for delivering opportunistic crowd-based service may be implemented on a computer using well-known computer processors, memory units, storage devices, computer software, and other components. A high-level block diagram of such a computer is illustrated in
The foregoing Detailed Description is to be understood as being in every respect illustrative and exemplary, but not restrictive, and the scope of the general inventive concept disclosed herein is not to be determined from the Detailed Description, but rather from the claims as interpreted according to the full breadth permitted by the patent laws. It is to be understood that the embodiments shown and described herein are only illustrative of the principles of the present general inventive concept and that various modifications may be implemented by those skilled in the art without departing from the scope and spirit of the general inventive concept. Those skilled in the art could implement various other feature combinations without departing from the scope and spirit of the general inventive concept.
The subject patent application is a continuation of, and claims priority to each of, U.S. patent application Ser. No. 15/877,081, filed Jan. 22, 2018, and entitled “MOBILE SERVICE PLATFORM,” which is a continuation of U.S. patent application Ser. No. 13/307,888 (now U.S. Pat. No. 9,875,448), filed Nov. 30, 2011, and entitled “MOBILE SERVICE PLATFORM,” the entireties of which applications are hereby incorporated by reference herein.
Number | Date | Country | |
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Parent | 15877081 | Jan 2018 | US |
Child | 17182623 | US | |
Parent | 13307888 | Nov 2011 | US |
Child | 15877081 | US |