Patent Application
20230351480
This disclosure relates generally to ordering an item through an online concierge system, and more specifically to selecting a specific location of a warehouse from which an inventory of available items is displayed to a user.
In current online concierge systems, shoppers (or “pickers”) fulfill orders at a physical warehouse, such as a retailer, on behalf of users as part of an online shopping concierge service. An online concierge system provides an interface to a user identifying items offered by a physical warehouse and receives selections of one or more items for an order from the user. In current online concierge systems, the shoppers may be sent to various warehouses with instructions to fulfill orders for items, and the shoppers then find the items included in the user order in a warehouse.
Many warehouses have multiple physical locations which may have different items available at different times. For example, certain items offered by a warehouse are available at a specific location, while another location of the warehouse does not have the certain items available. This variance in items available at different locations of a warehouse affects an inventory of items an online concierge system displays to a user for selecting items to include in an order.
When a conventional online concierge system receives a selection of a warehouse from a user for creating an order, the conventional online concierge system identifies a location of the warehouse physically closest to a location identified by the order. For example, the online concierge system determines physical distances between locations of the warehouse and the location identified by the order and selects a location of the warehouse having a minimum distance to the location identified by the order. While using distance between locations of a warehouse and a location identified by the order allows an online concierge system to reduce distance travelled by a shopper fulfilling the order, conventional online concierge systems do not account for availability of items at different warehouse locations. By failing to account for availability of items at different locations of a warehouse, the online concierge system may identify items available at a location of the warehouse that is not best able to fulfill the order from the user.
When a user of the online concierge system accesses the online concierge system, the online concierge system identifies one or more warehouses from which the user may select items for inclusion in an order. The user selects a warehouse and subsequently identifies one or more items offered by the warehouse for inclusion in an order. A warehouse offering items for inclusion in an order received by the online concierge system may have multiple locations offering items. For example, a warehouse that is a supermarket has a plurality of locations each corresponding to different physical stores. When a user selects a warehouse having multiple locations, the online concierge system selects a location of the warehouse and identifies an inventory of items available at the selected location of the warehouse from which the user selects items via the online concierge system. As different locations of the warehouse may have different inventories of items available at different times, which location of the warehouse the online concierge system 102 selects affects which items are available for the user to include in an order.
To select a location of a warehouse having multiple locations when the online concierge system receives a selection of a warehouse, the online concierge system identifies locations of the warehouse that are within a threshold distance of a location identified by the selection. In various embodiments, the online concierge system determines the location identified by the selection from a location stored by the online concierge system in association with the user, such as an address or another physical location included in a user profile maintained for the user by the online concierge system. As another example, the online concierge system receives an input from the user specifying a location along with the selection of the warehouse by the user. The online concierge system retrieves locations of the selected warehouse, such as addresses of locations of the selected warehouse. The online concierge system determines distances between various locations of the selected warehouse and the location identified by the selection and identifies locations of the selected warehouse that do not exceed a threshold distance of the location identified by the selection. This allows the online concierge system to identify locations of the selected warehouse that limit an amount of travel for a shopper to fulfill an order from the selected warehouse, decreasing potential order fulfillment time and reducing resources expended for a shopper to travel to fulfill an order.
To account for differing availability of items in different identified locations of the selected warehouse, the online concierge system leverages information about items previously ordered by the user. Hence, the online concierge system retrieves orders previously received from the user, with each of the retrieved orders including one or more items. From the items included in the previously received orders, the online concierge system selects a set of items. In some embodiments, the online concierge system maintains a trained purchase model that receives inputs an identifier of the user, an identifier of an item, and a time. The trained purchase model outputs a probability of the user corresponding to the identifier of the user purchasing an item corresponding to the identifier of the item at the time. The trained purchase model accounts for times when the user previously purchased an item, such as a relative time from when the user previously purchased the item to a time when the model is applied, as well as characteristics of the item (e.g., a type of the item, a quantity or an amount of the item that was previously purchased). The trained purchase model may include a decay constant that decreases a weighting of purchases of the items over time, so purchases of the item at longer time intervals from the time when the trained purchase model is applied have lower weights than weights of purchases at the item at shorter time intervals from the time when the trained purchase model is applied. Additionally, the trained purchase model accounts for a frequency with which the user purchases an item, which increases a likelihood of the user purchasing an item if the user more frequently purchases the item. Other example factors used by the trained purchase model to determine the likelihood of a user purchasing an item include: a time interval between prior orders including the item received from the user, a frequency with which the item is included in prior orders received from the user, times when orders including the item were previously received from the user. The trained purchase model may be trained using any suitable method or combination of methods (e.g., supervised learning, unsupervised learning, semi-supervised learning, etc.).
The online concierge system applies the trained purchase model to items included in orders previously received from the user, determining a probability of the user purchasing different items included in orders previously received from the user. In some embodiments, the online concierge system applies the trained purchase model to each item included in at least one order previously received from the user. Alternatively, the online concierge system identifies a set of orders previously received from the user, such as orders received within a specific time interval (e.g., within a threshold amount of time from a time when the trained purchase model is to be applied). From the probabilities of the user purchasing different items included in orders previously received from the user, the online concierge system selects the set of items. In some embodiments, the online concierge system ranks items included in prior orders based on the probabilities of the user purchasing the different items and selects the set of items as items having at least a threshold position in the ranking. Alternatively, the online concierge system selects the set of items as items having at least a threshold probability of being purchased by the user.
The online concierge system uses the selected set of items to identify a location of the selected warehouse. For each identified location of the selected warehouse, the online concierge system determines a predicted availability of each item of the set by applying a machine-learned item availability model to each item of the set in combination with an identified location of the selected warehouse. Application of the machine-learned item availability to the combination of an item and the identified location of the selected warehouse generates a predicated availability of the item that is a probability of the item being availability at the identified location of the selected warehouse. From the predicted availability determined for each item of the set at the identified location of the selected warehouse, the online concierge system generates an availability value for the identified location of the selected warehouse. In some embodiments, the online concierge system averages the predicted availability for each item of the set at the identified location of the selected warehouse. The online concierge system may apply a weight to predicted availabilities for items of the set, with a weight applied to the predicted availability for an item of the set based on a frequency of prior orders including the item of the set or based on a number of prior orders including the item of the set; using the weighted predicted availabilities of items in the set, the online concierge system generates the availability value for the identified location of the selected warehouse (e.g., by averaging the weighted predicted availabilities of items in the set). In other embodiments, the online concierge system sums the precited availabilities for items of the set at the identified location of the selected warehouse to generate the availability value for the identified location of the selected warehouse; weights may be applied to the predicated availabilities for items of the set at the identified location of the selected warehouse and the online concierge system sums the weighted predicated availabilities for items of the set at the identified location of the selected warehouse to generate the availability value for the identified location of the selected warehouse.
Based on availability values generated for each of the identified locations of the selected warehouse, the online concierge system determines a selected identified location of the selected warehouse. In various embodiments, the online concierge system determines the selected identified location of the selected warehouse as an identified location of the selected warehouse having a maximum availability value. Hence, the online concierge system uses the availability values for different identified locations of the selected warehouse that is most likely to have items of the set of items available for purchase. As the items of the set were selected based on prior orders of the user, the selected identified location of the selected warehouse has a highest likelihood of having items that the user is likely to include in orders available for purchase. The online concierge system retrieves an inventory of items available from the selected identified location of the selected warehouse.
Responsive to the online concierge system being unable to retrieve previously received orders for the user, the online concierge system retrieves stored information identifying rates at which items included in previously received orders from other users were successfully purchased from each of the identified locations of the selected warehouse. For example, the online concierge system determines orders received from other users within a specific time interval (e.g., within a week of receiving the selection of the warehouse from the user) and that have been fulfilled from different locations of the selected warehouse. From the determined orders received form the other users, the online concierge system determines a rate at which items included in the determined orders were purchased from different locations of the selected warehouse. For example, for an item, the online concierge system calculates a number of orders fulfilled at an identified location of the selected warehouse that included the item and a number of orders fulfilled at the identified location of the selected warehouse for which the item was purchased, with the rate of the item being found at the identified location of the selected warehouse being a ratio of the number of orders fulfilled at the identified location of the selected warehouse for which the item was purchased to the number of orders fulfilled at an identified location of the selected warehouse that included the item. Based on rates at which different items were found at different identified locations of the selected warehouse, the online concierge system determines the selected identified location of the warehouse. For example, the online concierge system aggregates (e.g., sums) rates at which different items were found across orders fulfilled at different physical locations of the selected warehouse and determines the selected identified location of the warehouse as an identified location of the warehouse having a maximum aggregated rate at which different items were found. As another example, the online concierge system averages rates at which different items were found across orders fulfilled at different physical locations of the selected warehouse and determines the selected identified location of the warehouse as an identified location of the warehouse having a maximum average rate at which different items were found. Hence, the online concierge system leverages information about rates at which items included in orders are successfully purchased from different identified locations of the selected warehouse to determine the selected identified location of the warehouse when the online concierge system has not received orders from the user. As the online concierge system receives orders from the user, the online concierge system, determines the selected identified location of the warehouse from items previously ordered by the user, as further described above.
The figures depict embodiments of the present disclosure for purposes of illustration only. One skilled in the art will readily recognize from the following description that alternative embodiments of the structures and methods illustrated herein may be employed without departing from the principles, or benefits touted, of the disclosure described herein.
The environment 100 includes an online concierge system 102. The system 102 is configured to receive orders from one or more users 104 (only one is shown for the sake of simplicity). An order specifies a list of goods (items or products) to be delivered to the user 104. The order also specifies the location to which the goods are to be delivered, and a time window during which the goods should be delivered. In some embodiments, the order specifies one or more retailers from which the selected items should be purchased. The user may use a customer mobile application (CMA) 106 to place the order; the CMA 106 is configured to communicate with the online concierge system 102.
The online concierge system 102 is configured to transmit orders received from users 104 to one or more shoppers 108. A shopper 108 may be a contractor, employee, other person (or entity), robot, or other autonomous device enabled to fulfill orders received by the online concierge system 102. The shopper 108 travels between a warehouse and a delivery location (e.g., the user’s home or office). A shopper 108 may travel by car, truck, bicycle, scooter, foot, or other mode of transportation. In some embodiments, the delivery may be partially or fully automated, e.g., using a self-driving car. The environment 100 also includes three warehouses 110a, 110b, and 110c (only three are shown for the sake of simplicity; the environment could include hundreds of warehouses). The warehouses 110 may be physical retailers, such as grocery stores, discount stores, department stores, etc., or non-public warehouses storing items that can be collected and delivered to users. Each shopper 108 fulfills an order received from the online concierge system 102 at one or more warehouses 110, delivers the order to the user 104, or performs both fulfillment and delivery. In one embodiment, shoppers 108 make use of a shopper mobile application 112 which is configured to interact with the online concierge system 102.
Inventory information provided by the inventory management engine 202 may supplement the training datasets 220. Inventory information provided by the inventory management engine 202 may not necessarily include information about the outcome of picking a delivery order associated with the item, whereas the data within the training datasets 220 is structured to include an outcome of picking a delivery order (e.g., if the item in an order was picked or not picked).
The online concierge system 102 also includes an order fulfillment engine 206 which is configured to synthesize and display an ordering interface to each user 104 (for example, via the customer mobile application 106). The order fulfillment engine 206 is also configured to access the inventory database 204 in order to determine which products are available at which warehouse 110. The order fulfillment engine 206 may supplement the product availability information from the inventory database 204 with an item availability predicted by the machine-learned item availability model 216. The order fulfillment engine 206 determines a sale price for each item ordered by a user 104. Prices set by the order fulfillment engine 206 may or may not be identical to in-store prices determined by retailers (which is the price that users 104 and shoppers 108 would pay at the retail warehouses). The order fulfillment engine 206 also facilitates transactions associated with each order. In one embodiment, the order fulfillment engine 206 charges a payment instrument associated with a user 104 when he/she places an order. The order fulfillment engine 206 may transmit payment information to an external payment gateway or payment processor. The order fulfillment engine 206 stores payment and transactional information associated with each order in a transaction records database 208.
In some embodiments, the order fulfillment engine 206 also shares order details with warehouses 110. For example, after successful fulfillment of an order, the order fulfillment engine 206 may transmit a summary of the order to the appropriate warehouses 110. The summary may indicate the items purchased, the total value of the items, and in some cases, an identity of the shopper 108 and user 104 associated with the transaction. In one embodiment, the order fulfillment engine 206 pushes transaction and/or order details asynchronously to retailer systems. This may be accomplished via use of webhooks, which enable programmatic or system-driven transmission of information between web applications. In another embodiment, retailer systems may be configured to periodically poll the order fulfillment engine 206, which provides detail of all orders which have been processed since the last request.
The order fulfillment engine 206 may interact with a shopper management engine 210, which manages communication with and utilization of shoppers 108. In one embodiment, the shopper management engine 210 receives a new order from the order fulfillment engine 206. The shopper management engine 210 identifies the appropriate warehouse to fulfill the order based on one or more parameters, such as a probability of item availability determined by a machine-learned item availability model 216, the contents of the order, the inventory of the warehouses, and the proximity to the delivery location. The shopper management engine 210 then identifies one or more appropriate shoppers 108 to fulfill the order based on one or more parameters, such as the shoppers’ proximity to the appropriate warehouse 110 (and/or to the user 104), his/her familiarity level with that particular warehouse 110, and so on. Additionally, the shopper management engine 210 accesses a shopper database 212 which stores information describing each shopper 108, such as his/her name, gender, rating, previous shopping history, and so on. Methods that can be used to identify a warehouse 110 at which a shopper 108 can likely find most or all items in an order are described with respect to
As part of fulfilling an order, the order fulfillment engine 206 and/or shopper management engine 210 may access a user database 214 which stores information describing each user. This information could include each user’s name, address, gender, shopping preferences, favorite items, stored payment instruments, and so on.
In various embodiments, the order fulfillment engine 206 selects a location of a warehouse 110 having multiple locations for which an inventory is retrieved for selection of items for an order. As a warehouse 110 may have different locations in different physical locations that have different inventories, the location of the warehouse 110 from which an inventory is retrieved affects items available to a user to include in an order. To increase a likelihood of the order fulfillment engine 206 selecting a location of a warehouse 110 most likely to have items likely to be included in an order by a user, the order fulfillment engine 206 leverages items included in orders previously received from the user to select a location of the warehouse 110 within a threshold distance of a location provided by the user. As further described below in conjunction with
The online concierge system 102 further includes a machine-learned item availability model 216, a modeling engine 218, and training datasets 220. The modeling engine 218 uses the training datasets 220 to generate the machine-learned item availability model 216. The machine-learned item availability model 216 can learn from the training datasets 220, rather than follow only explicitly programmed instructions. The inventory management engine 202, order fulfillment engine 206, and/or shopper management engine 210 can use the machine-learned item availability model 216 to determine a probability that an item is available at a warehouse 110. The machine-learned item availability model 216 may be used to predict item availability for items being displayed to or selected by a user or included in received delivery orders. A single machine-learned item availability model 216 is used to predict the availability of any number of items.
The machine-learned item availability model 216 can be configured to receive as inputs information about an item, the warehouse for picking the item, and the time for picking the item. The machine-learned item availability model 216 may be adapted to receive any information that the modeling engine 218 identifies as indicators of item availability. At minimum, the machine-learned item availability model 216 receives information about an item-warehouse pair, such as an item in a delivery order and a warehouse at which the order could be fulfilled. Items stored in the inventory database 204 may be identified by item identifiers. As described above, various characteristics, some of which are specific to the warehouse (e.g., a time that the item was last found in the warehouse, a time that the item was last not found in the warehouse, the rate at which the item is found, the popularity of the item) may be stored for each item in the inventory database 204. Similarly, each warehouse may be identified by a warehouse identifier and stored in a warehouse database along with information about the warehouse. A particular item at a particular warehouse may be identified using an item identifier and a warehouse identifier. In other embodiments, the item identifier refers to a particular item at a particular warehouse, so that the same item at two different warehouses is associated with two different identifiers. For convenience, both of these options to identify an item at a warehouse are referred to herein as an “item-warehouse pair.” Based on the identifier(s), the online concierge system 102 can extract information about the item and/or warehouse from the inventory database 204 and/or warehouse database and provide this extracted information as inputs to the item availability model 216.
The machine-learned item availability model 216 contains a set of functions generated by the modeling engine 218 from the training datasets 220 that relate the item, warehouse, and timing information, and/or any other relevant inputs, to the probability that the item is available at a warehouse. Thus, for a given item-warehouse pair, the machine-learned item availability model 216 outputs a probability that the item is available at the warehouse. The machine-learned item availability model 216 constructs the relationship between the input item-warehouse pair, timing, and/or any other inputs and the availability probability (also referred to as “availability”) that is generic enough to apply to any number of different item-warehouse pairs. In some embodiments, the probability output by the machine-learned item availability model 216 includes a confidence score. The confidence score may be the error or uncertainty score of the output availability probability and may be calculated using any standard statistical error measurement. In some examples, the confidence score is based in part on whether the item-warehouse pair availability prediction was accurate for previous delivery orders (e.g., if the item was predicted to be available at the warehouse and not found by the shopper, or predicted to be unavailable but found by the shopper). In some examples, the confidence score is based in part on the age of the data for the item, e.g., if availability information has been received within the past hour, or the past day. The set of functions of the item availability model 216 may be updated and adapted following retraining with new training datasets 220. The machine-learned item availability model 216 may be any machine learning model, such as a neural network, boosted tree, gradient boosted tree or random forest model. In some examples, the machine-learned item availability model 216 is generated from XGBoost algorithm.
The item probability generated by the machine-learned item availability model 216 may be used to determine instructions delivered to the user 104 and/or shopper 108, as described in further detail below.
The training datasets 220 relate a variety of different factors to known item availabilities from the outcomes of previous delivery orders (e.g. if an item was previously found or previously unavailable). The training datasets 220 include the items included in previous delivery orders, whether the items in the previous delivery orders were picked, warehouses associated with the previous delivery orders, and a variety of characteristics associated with each of the items (which may be obtained from the inventory database 204). Each piece of data in the training datasets 220 includes the outcome of a previous delivery order (e.g., if the item was picked or not). The item characteristics may be determined by the machine-learned item availability model 216 to be statistically significant factors predictive of the item’s availability. For different items, the item characteristics that are predictors of availability may be different. For example, an item type factor might be the best predictor of availability for dairy items, whereas a time of day may be the best predictive factor of availability for vegetables. For each item, the machine-learned item availability model 216 may weight these factors differently, where the weights are a result of a “learning” or training process on the training datasets 220. The training datasets 220 are very large datasets taken across a wide cross section of warehouses, shoppers, items, warehouses, delivery orders, times and item characteristics. The training datasets 220 are large enough to provide a mapping from an item in an order to a probability that the item is available at a warehouse. In addition to previous delivery orders, the training datasets 220 may be supplemented by inventory information provided by the inventory management engine 202. In some examples, the training datasets 220 are historic delivery order information used to train the machine-learned item availability model 216, whereas the inventory information stored in the inventory database 204 include factors input into the machine-learned item availability model 216 to determine an item availability for an item in a newly received delivery order. In some examples, the modeling engine 218 may evaluate the training datasets 220 to compare a single item’s availability across multiple warehouses to determine if an item is chronically unavailable. This may indicate that an item is no longer manufactured. The modeling engine 218 may query a warehouse 110 through the inventory management engine 202 for updated item information on these identified items.
Additionally, the modeling engine 218 maintains a trained purchase model, further described below in conjunction with
The training datasets 220 include a time associated with previous delivery orders. In some embodiments, the training datasets 220 include a time of day at which each previous delivery order was placed. Time of day may impact item availability, since during high-volume shopping times, items may become unavailable that are otherwise regularly stocked by warehouses. In addition, availability may be affected by restocking schedules, e.g., if a warehouse mainly restocks at night, item availability at the warehouse will tend to decrease over the course of the day. Additionally, or alternatively, the training datasets 220 include a day of the week previous delivery orders were placed. The day of the week may impact item availability, since popular shopping days may have reduced inventory of items or restocking shipments may be received on particular days. In some embodiments, training datasets 220 include a time interval since an item was previously picked in a previously delivery order. If an item has recently been picked at a warehouse, this may increase the probability that it is still available. If there has been a long time interval since an item has been picked, this may indicate that the probability that it is available for subsequent orders is low or uncertain. In some embodiments, training datasets 220 include a time interval since an item was not found in a previous delivery order. If there has been a short time interval since an item was not found, this may indicate that there is a low probability that the item is available in subsequent delivery orders. And conversely, if there is has been a long time interval since an item was not found, this may indicate that the item may have been restocked and is available for subsequent delivery orders. In some examples, training datasets 220 may also include a rate at which an item is typically found by a shopper at a warehouse, a number of days since inventory information about the item was last received from the inventory management engine 202, a number of times an item was not found in a previous week, or any number of additional rate or time information. The relationships between this time information and item availability are determined by the modeling engine 218 training a machine learning model with the training datasets 220, producing the machine-learned item availability model 216.
The training datasets 220 include item characteristics. In some examples, the item characteristics include a department associated with the item. For example, if the item is yogurt, it is associated with the dairy department. The department may be the bakery, beverage, nonfood and pharmacy, produce and floral, deli, prepared foods, meat, seafood, dairy, the meat department, or dairy department, or any other categorization of items used by the warehouse. The department associated with an item may affect item availability, since different departments have different item turnover rates and inventory levels. In some examples, the item characteristics include an aisle of the warehouse associated with the item. The aisle of the warehouse may affect item availability, since different aisles of a warehouse may be more frequently re-stocked than others. Additionally, or alternatively, the item characteristics include an item popularity score. The item popularity score for an item may be proportional to the number of delivery orders received that include the item. An alternative or additional item popularity score may be provided by a retailer through the inventory management engine 202. In some examples, the item characteristics include a product type associated with the item. For example, if the item is a particular brand of a product, then the product type will be a generic description of the product type, such as “milk” or “eggs.” The product type may affect the item availability, since certain product types may have a higher turnover and re-stocking rate than others or may have larger inventories in the warehouses. In some examples, the item characteristics may include a number of times a shopper was instructed to keep looking for the item after he or she was initially unable to find the item, a total number of delivery orders received for the item, whether or not the product is organic, vegan, gluten free, or any other characteristics associated with an item. The relationships between item characteristics and item availability are determined by the modeling engine 218 training a machine learning model with the training datasets 220, producing the machine-learned item availability model 216.
The training datasets 220 may include additional item characteristics that affect the item availability and can therefore be used to build the machine-learned item availability model 216 relating the delivery order for an item to its predicted availability. The training datasets 220 may be periodically updated with recent previous delivery orders. The training datasets 220 may be updated with item availability information provided directly from shoppers 108, as described in further detail with reference to
As described with reference to
After the warehouses are identified, the online concierge system 102 retrieves 406 the machine-learned item availability model 216 that predicts a probability that an item is available at the warehouse. The items in the delivery order and the identified warehouses are input into the machine-learned item availability model 216. For example, the online concierge system 102 may input the item, warehouse, and timing characteristics for each item-warehouse pair into the machine-learned item availability model 216 to assess the availability of each item in the delivery order at each potential warehouse at a particular day and/or time. The machine-learned item availability model 216 predicts 408 the probability that one of the set of items in the delivery order is available at the warehouse. If a number of different warehouses are identified 404, then the machine-learned item availability model 216 predicts the item availability for each one. In some examples, the probability that an item is available includes a probability confidence score generated by the machine-learned item availability model 216.
The order fulfillment engine 206 uses the probability to generate 410 an instruction to a shopper. The order fulfillment engine 206 transmits the instruction to the shopper through the SMA 112 via the shopper management engine 210. The instruction is based on the predicted probability. In some examples, the shopper management engine 210 instructs the shopper to pick an item in the delivery order at a warehouse with the highest item availability score. For example, if a warehouse is more likely to have more items in the delivery order available than another warehouse, then the shopper management engine 210 instructs the shopper to pick the item at the warehouse with better availability. Other examples of the shopper management engine 210 instruction to the shopper are described in further detail with reference to
Process 500 thus improves the machine-learned item availability model 216 by increasing the datasets for particular items in the training datasets 220 with low confidence scores. Process 500 may be carried out by the online concierge system 102, e.g., by the inventory management engine 202 in conjunction with the shopper management engine 210, the item availability model 216, and the modeling engine 218. In some examples, process 500 is carried out by the online concierge system 102 following retrieving 406 a machine-learned model that predicts a probability that an item is available at a warehouse, as described in
The online concierge system 102 (e.g., the inventory management engine 202 using the item availability model 216) identifies 502 an item-warehouse pair. For example, the item and warehouse in the item-warehouse pair may be an item in a received order and warehouse or potential warehouse for picking the items from the received order, e.g., to evaluate the suitability of the warehouse or likelihood of successfully picking the order before the order is picked.
As another example, the item-warehouse pair may be identified from items for which the availability predicted by the machine-learned item availability model 216 was incorrect (e.g., the item was predicted to be available and was determined by the shopper to be out of stock, or the item was predicted to be unavailable and the shopper was able to find it in the warehouse). For items for which the availability prediction was incorrect, the online concierge system 102 may determine if the items have sufficient associated information within the training datasets 220. If the online concierge system 102 determines that the incorrect probability was a result of insufficient or stale information in the training datasets 220, it may identify item-warehouse pairs and carry out process 500 to update the training datasets 220.
Additionally, or alternatively, item-warehouse pairs are identified from new items offered by the online concierge system 102. For new items, there may not be previous delivery order information relating the item availability to item characteristics, delivery order information, or time information in the training datasets 220. The lack of previous delivery orders may lead to a low confidence score for new items. The inventory management engine 202 may initiate the process 500 for new items until sufficient information about the items are collected in the training datasets 220 to improve the item availability confidence score associated with the items.
The online concierge system 102 (e.g., the inventory management engine 202 using the machine-learned item availability model 216) inputs the item, warehouse, and timing characteristics for the identified item-warehouse pair into the machine-learned item availability model 216 and determines 504 a confidence score associated with a probability that an item is available at the warehouse. The online concierge system 102 may determine probabilities and/or confidence scores for all or selected items in an inventory, e.g., items that are expected to be picked based on already-received orders, sales, promotions, holidays, weather, historical trends, or other factors. The confidence score is generated along with the item availability probability (also referred to as “availability”) by the machine-learned item availability model 216. The confidence score may be an error associated with the availability probability. The confidence score indicates items that may not have enough training data in the training datasets 220 to generate a statistically significant link between the item’s availability and information from the delivery order and/or item characteristics. In some alternate embodiments, the online concierge system 102 may identify, using the item availability model 216, item-warehouse pairs with a low confidence score, e.g., all item-warehouse pairs with a confidence score below a particular threshold. This list of item-warehouse pairs may be filtered, e.g., based on item popularity, predicted items to be ordered, warehouse, or one or more other factors.
In response to the determined confidence level of an item-warehouse pair being below a threshold, the online concierge system 102 (e.g., the shopper management engine 210) instructs 506 the shopper to collect new information about items with a confidence score below a threshold. A confidence score threshold may be an item availability probability between 0 and 1. A threshold confidence score may be 0.3, such that in response to a confidence score below 0.3, the shopper is instructed to collect new information about an item. In some embodiments, the online concierge system 102 also considers the availability probability for the item-warehouse pair. For example, if an item-warehouse pair has a confidence level slightly below the threshold, but a very low or very high availability probability, the online concierge system 102 may determine not to collect new information about the item-warehouse pair. In some embodiments, the threshold used for the confidence score may depend on the availability probability, or vice versa.
In response to the instruction, the shopper 108 determines whether the item is available at the warehouse. The shopper may be instructed to try to find the item at the warehouse, and indicate, through the SMA 112, whether the item is available. This information is transmitted to the online concierge system 102 via the shopper management engine 210 and used to update 508 the training datasets 220. In some embodiments, a shopper may be given a list of items with low confidence scores to seek within the warehouse. The online concierge system 102 updates 508 the training dataset 220 with new information about the item, which includes whether or not the item is available in the warehouse, and any additional item characteristics, warehouse information, or time information as described with respect to
When a user of the online concierge system 102 accesses the online concierge system 102, the online concierge system 102 identifies one or more warehouses 110 from which the user may specify items for an order. The user selects a warehouse 110 and subsequently identifies one or more items offered by the warehouse 110 for inclusion in an order. As further described above in conjunction with
A warehouse 110 offering items for inclusion in an order received by the online concierge system 102 may have multiple locations offering items. For example, a warehouse 110 that is a supermarket has a plurality of locations each corresponding to different physical stores. When a user selects a warehouse 110 having multiple locations, the online concierge system 102 selects a location of the warehouse 110 and identifies an inventory of items available at the selected location of the warehouse 110 from which the user selects items via the online concierge system 102. As different locations of the warehouse 110 may have different inventories of items available at different times, which location of the warehouse 110 the online concierge system 102 selects affects which items are available for the user to include in an order.
To select a location of a warehouse 110 having multiple locations when the online concierge system 102 receives 605 a selection of a warehouse 110, the online concierge system 102 identifies 610 locations of the warehouse 110 that are within a threshold distance of a location identified by the selection. In various embodiments, the online concierge system 102 determines the location identified by the selection from a location stored by the online concierge system 102 in association with the user, such as an address or another physical location included in a user profile maintained for the user by the online concierge system 102. As another example, the online concierge system 102 receives an input from the user specifying a location along with the selection of the warehouse 110 by the user. The online concierge system 102 retrieves locations of the selected warehouse 110, such as addresses of locations of the selected warehouse. The online concierge system 102 determines distances between various locations of the selected warehouse 110 and the and the location identified by the selection and identifies 610 locations of the selected warehouse 110 that do not exceed a threshold distance of the location identified by the selection. This allows the online concierge system 102 to identify 610 locations of the selected warehouse 110 that limit an amount of travel for a shopper to fulfill an order from the selected warehouse 110, decreasing potential order fulfillment time and reducing resources expended for a shopper to travel to fulfill an order. In other embodiments, the online concierge system 102 may use alternative criteria to identify 610 locations of the selected warehouse. For example, the online concierge system 102 maintains different geographic regions and identifies 610 locations of the selected warehouse 110 that are within a geographic region including the location identified by the selection. As an example, the online concierge system 102 maintains different geographic regions that each correspond to a zip code and identifies 610 locations of the selected warehouse 110 that are within a geographic region corresponding to a zip code included in the location identified by the selection.
To account for differing availability of items in different identified locations of the selected warehouse 110, the online concierge system 102 leverages information about items previously ordered by the user. Hence, the online concierge system 102 retrieves 615 orders previously received from the user, with each of the retrieved orders including one or more items. From the items included in the previously received orders, the online concierge system 102 selects 620 a set of items. In some embodiments, the online concierge system 120 determines a frequency with which the user purchased each item included in at least one previously received order and selects 620 the set of items as items having at least a threshold frequency of purchase. As another example, the online concierge system 102 ranks items from the previously received orders based on their corresponding frequency of purchase and selects 620 the set of items as items having at least a threshold position in the ranking.
In other embodiments, the online concierge system 102 maintains a trained purchase model that receives inputs an identifier of the user, an identifier of an item, and a time. The trained purchase model outputs a probability of the user corresponding to the identifier of the user purchasing an item corresponding to the identifier of the item at the time. The trained purchase model accounts for times when the user previously purchased an item, such as a relative time from when the user previously purchased the item to a time when the model is applied, as well as characteristics of the item (e.g., a type of the item, a quantity or an amount of the item that was previously purchased). The trained purchase model may include a decay constant that decreases a weighting of purchases of the items over time, so purchases of the item at longer time intervals from the time when the trained purchase model is applied have lower weights than weights of purchases at the item at shorter time intervals from the time when the trained purchase model is applied. Additionally, the trained purchase model accounts for a frequency with which the user purchases an item, which increases a likelihood of the user purchasing an item if the user more frequently purchases the item. Other example factors used by the trained purchase model to determine the likelihood of a user purchasing an item include: a time interval between prior orders including the item received from the user, a frequency with which the item is included in prior orders received from the user, times when orders including the item were previously received from the user. The trained purchase model may be trained using any suitable method or combination of methods (e.g., supervised learning, unsupervised learning, semi-supervised learning, etc.).
The online concierge system 102 applies the trained purchase model to items included in orders previously received from the user, determining a probability of the user purchasing different items included in orders previously received from the user. In some embodiments, the online concierge system 102 applies the trained purchase model to each item included in at least one order previously received from the user. Alternatively, the online concierge system 102 identifies a set of orders previously received from the user, such as orders received within a specific time interval (e.g., within a threshold amount of time from a time when the trained purchase model is to be applied). From the probabilities of the user purchasing different items included in orders previously received from the user, the online concierge system 102 selects 620 the set of items. In some embodiments, the online concierge system 102 ranks items included in prior orders based on the probabilities of the user purchasing the different items and selects 620 the set of items as items having at least a threshold position in the ranking. Alternatively, the online concierge system 102 selects 620 the set of items as items having at least a threshold probability of being purchased by the user.
The online concierge system 102 uses the selected set of items to identify a location of the selected warehouse 110. For each identified location of the selected warehouse 110, the online concierge system 102 determines 625 a predicted availability of each item of the set by applying the machine-learned item availability model further described above in conjunction with
Based on availability values generated 630 for each of the identified locations of the selected warehouse 110, the online concierge system 102 determines 635 a selected identified location of the selected warehouse 110. In various embodiments, the online concierge system 102 determines 635 the selected identified location of the selected warehouse 110 as an identified location of the selected warehouse 110 having a maximum availability value. Hence, the online concierge system 102 uses the availability values for different identified locations of the selected warehouse 110 that is most likely to have items of the set of items available for purchase. As the items of the set were selected based on prior orders of the user, the selected identified location of the selected warehouse 110 has a highest likelihood of having items that the user is likely to include in orders available for purchase. The online concierge system 102 retrieves 640 an inventory of items available from the selected identified location of the selected warehouse 110. For example, the online concierge system 102 retrieves 640 an inventory from the inventory database 204 associated with the selected identified location of the selected warehouse 110.
When the online concierge system 102 subsequently receives a query for items to include in an order, the online concierge system 102 compares the received query to the inventory associated with the selected identified location of the selected warehouse 110. This allows the online concierge system 102 to identify items available or offered by the selected identified location of the selected warehouse 110, which has a maximum likelihood of having items that the user is likely to order available for purchase.
Responsive to the online concierge system 102 being unable to retrieve 615 previously received orders for the user, the online concierge system 102 retrieves stored information identifying rates at which items included in previously received orders from other users were successfully purchased from each of the identified locations of the selected warehouse 110. For example, the online concierge system 102 determines orders received from other users within a specific time interval (e.g., within a week of receiving 605 the selection of the warehouse from the user) and that have been fulfilled from different locations of the selected warehouse 110. From the determined orders received form the other users, the online concierge system 110 determines a rate at which items included in the determined orders were purchased from different locations of the selected warehouse 110. For example, for an item, the online concierge system 102 calculates a number of orders fulfilled at an identified location of the selected warehouse 110 that included the item and a number of orders fulfilled at the identified location of the selected warehouse 110 for which the item was purchased, with the rate of the item being found at the identified location of the selected warehouse being a ratio of the number of orders fulfilled at the identified location of the selected warehouse 110 for which the item was purchased to the number of orders fulfilled at an identified location of the selected warehouse 110 that included the item. Based on rates at which different items were found at different identified locations of the selected warehouse 110, the online concierge system 102 determines 635 the selected identified location of the warehouse 110. For example, the online concierge system 102 aggregates (e.g., sums) rates at which different items were found across orders fulfilled at different physical locations of the selected warehouse 110 and determines 635 the selected identified location of the warehouse 110 as an identified location of the warehouse 110 having a maximum aggregated rate at which different items were found. As another example, the online concierge system 102 averages rates at which different items were found across orders fulfilled at different physical locations of the selected warehouse 110 and determines 635 the selected identified location of the warehouse 110 as an identified location of the warehouse 110 having a maximum average rate at which different items were found. Hence, the online concierge system 102 leverages information about rates at which items included in orders are successfully purchased from different identified locations of the selected warehouse 110 to determine 635 the selected identified location of the warehouse 110 when the online concierge system 102 has not received orders from the user. As the online concierge system 103 receives orders from the user, the online concierge system 102, determines 635 the selected identified location of the warehouse 110 from items previously ordered by the user, as further described above in conjunction with
To maximize a likelihood of a warehouse location 710A, 710B, 710C, 710D used by the online concierge system 102 having items for fulfilling an order from the user, the online concierge system 102 identifies warehouse locations 710A, 710B, 710C, 710D within a threshold distance 715 of the location 705 identified by the user. In the example of
Additionally, the online concierge system 102 retrieves prior orders previously received from the user and identifies a set of items included in the prior orders previously received from the user. As further described above in conjunction with
For each of the identified warehouse locations 710A, 710B, 710C, the online concierge system 102 applies the machine learned availability model, further described above in conjunction with
From the probabilities of each item of the set being available at each identified warehouse location 710A, 710B, 710C, the online concierge system 102 determines an availability value for each identified warehouse location 710A, 710B, 710C. For example, the online concierge system 102 determines the availability value for a warehouse location 710A as an average probability of items of the set being available at the warehouse location 710A or as a sum of the probabilities of items of the set being available at the warehouse location 710A. Determination of the availability value for an identified warehouse location 710A, 710B, 710C is further described above in conjunction with
The foregoing description of the embodiments of the invention has been presented for the purpose of illustration; it is not intended to be exhaustive or to limit the invention to the precise forms disclosed. Persons skilled in the relevant art can appreciate that many modifications and variations are possible in light of the above disclosure.
Some portions of this description describe the embodiments of the invention in terms of algorithms and symbolic representations of operations on information. These algorithmic descriptions and representations are commonly used by those skilled in the data processing arts to convey the substance of their work effectively to others skilled in the art. These operations, while described functionally, computationally, or logically, are understood to be implemented by computer programs or equivalent electrical circuits, microcode, or the like. Furthermore, it has also proven convenient at times, to refer to these arrangements of operations as modules, without loss of generality. The described operations and their associated modules may be embodied in software, firmware, hardware, or any combinations thereof.
Any of the steps, operations, or processes described herein may be performed or implemented with one or more hardware or software modules, alone or in combination with other devices. In one embodiment, a software module is implemented with a computer program product comprising a computer-readable medium containing computer program code, which can be executed by a computer processor for performing any or all of the steps, operations, or processes described.
Embodiments of the invention may also relate to an apparatus for performing the operations herein. This apparatus may be specially constructed for the required purposes, and/or it may comprise a general-purpose computing device selectively activated or reconfigured by a computer program stored in the computer. Such a computer program may be stored in a tangible computer readable storage medium, which include any type of tangible media suitable for storing electronic instructions and coupled to a computer system bus. Furthermore, any computing systems referred to in the specification may include a single processor or may be architectures employing multiple processor designs for increased computing capability.
Embodiments of the invention may also relate to a computer data signal embodied in a carrier wave, where the computer data signal includes any embodiment of a computer program product or other data combination described herein. The computer data signal is a product that is presented in a tangible medium or carrier wave and modulated or otherwise encoded in the carrier wave, which is tangible, and transmitted according to any suitable transmission method.
Finally, the language used in the specification has been principally selected for readability and instructional purposes, and it may not have been selected to delineate or circumscribe the inventive subject matter. It is therefore intended that the scope of the invention be limited not by this detailed description, but rather by any claims that issue on an application based hereon. Accordingly, the disclosure of the embodiments of the invention is intended to be illustrative, but not limiting, of the scope of the invention, which is set forth in the following claims.
This application is a continuation of co-pending U.S. Application No. 17/230,816, filed Apr. 14, 2021, which is incorporated by reference in its entirety.
| Number | Date | Country | |
|---|---|---|---|
| Parent | 17230816 | Apr 2021 | US |
| Child | 18218967 | US |
