This application is a U.S. National Phase Application of, and Applicant claims priority from, International Application No. PCT/AU2015/050050, filed on Feb. 12, 2015, which claims priority from Australian Application No. 2014900412, filed on Feb. 12, 2014, and New Zealand Patent No. 631354, filed on Sep. 11, 2014, which are all incorporated in their entirety herein by reference.
The present invention, in general terms, relates to improvements in what are hereinafter to be referred to as order display systems, and order racks or wheels to be associated therewith, and also to improvements in parts of and accessories therefor. More particularly, but not exclusively, the invention relates firstly to an improved order rack or wheel, and secondly to an improved ticket or order holder to be used in conjunction therewith.
What shall hereinafter be referred to as order display apparatus, including order racks or order wheels, enjoy usage in a variety of different contexts in the hospitality industry nowadays, as for example in restaurants and in commercial kitchens, wherein information is to be displayed, temporarily, for purposes of use as by actioning in a predetermined or variable order of priority.
Throughout the ensuing specification the expression “order” is intended to refer to, in particular, a listing of food requested by a customer, or one or more customers, in a restaurant, café, bistro, or the like establishment. Such listing, selected from the different items set out on a menu, a notice board etc., will be taken from the customer (or customers) by a waiter/waitress, for example, to be delivered to the cooking/catering area to be filled.
In any restaurant or commercial kitchen, regardless of size or output, it is an established practice for meal orders to be taken from customers, as by waiters and/or waitresses, and then forwarded to the kitchen or cooking area for filling. Whether a meal order is in the form of a hand-written sheet, card or the like, or in electronic form, the aim of the exercise, so as to “keep the customer satisfied”, is to have such orders filled in a timely manner, for delivery to the customer, whether that customer be intending to consume the meal in the restaurant or take it away. Furthermore, in any restaurant, cafeteria or the like the aim should almost invariably be to have orders filled on a “first in, then first out” basis. This means that orders need to be arranged/displayed and viewable by the cook/chef/kitchen staff to ensure proper management and expeditious completion of any and all orders.
Once the order(s) is(are) delivered to the kitchen, whether physically or electronically, it(they) need to be displayed so as to allow the kitchen staff/chefs/cooks to fill them, more preferably in the order received chronologically or in some other preferred order. It has been an established practice in restaurants and the like establishments to have, within the kitchen area, means for displaying the orders so as to allow them to be actioned or filled as appropriate.
Order display apparatus of this general type can take the form of either an elongate rack, to which orders can be removably attached, being added at one end and removed at the other, and progressively moved from one end to the other as they are actioned. With a display apparatus of the elongate rack type, movement of orders is conventionally achieved by first actually physically or manually removed from the rack and repositioning thereon. Orders are permanently removed when filled. In the alternative, all order display apparatus can take the form of a wheel or loop structure adapted to receive orders, that wheel being rotatable to allow for adding of new orders or removal of filled orders.
In a restaurant or commercial kitchen, an order rack or order wheel may preferably located so as to be readily accessible to both waiters and waitresses—who are responsible for taking/accepting meal orders from customers/diners—and the kitchen staff/chefs—who are responsible for filling such orders by cooking the relevant meals/food. Alternatively, the order rack or wheel will be located in the kitchen area, for access by the cooking staff. One current practice is that, after an order or orders is or taken and written or in some other way noted, or in an alternative entered an order or orders in a computerised point-of-sale system such order or orders will be attached to, the order rack or wheel. The kitchen staff can then, at their leisure, access the orders either manually or after printing out a copy of an electronic order, and prepare the meals in accord therewith which, when ready, are collected by the waiters and waitresses for delivery/serving to the diner(s).
With either arrangement, once an order is being prepared the cook/kitchen staff will either move filled orders laterally of the rack or rotate the wheel, whereby to allow access to/viewing of subsequent and as not yet filled orders.
The wheel generally keeps the orders in chronological order of time taken, so that the first order placed on the wheel is the first order started to be prepared by the chef/cool/kitchen staff. When an order is completed, the check for such order is removed from the wheel and placed with the plate or plates of food ordered on a counter for the waiter/waitress to pick up and deliver to the diner. When a check is removed from the wheel, the wheel is advanced by the chef/cook/kitchen staff to get to the next order check. While an order wheel is effective for moving order checks from the waiter/waitress to the chef/cook, particularly where the chef/cook works on only one or two meals at a time, where several meals are being worked on at the same time the chef/cook has to continually turn the wheel back and forth to find the particular order being worked on and to keep the orders in time order on the wheel.
It is a common practice in restaurants/commercial kitchens to use order racks/order wheels of this general type. Typically, an order rack or wheel may be located between an area where customers/guests are served and the kitchen area where meals are cooked/prepared. A waiter or waitress, will take an order or orders from a customer or customers and will write such order on a piece of paper or other material ticket, and the order or orders then located on a rack or wheel and places that ticket thereon, on one or more what shall be referred to as clips or ticket holders which are appropriately disposed on the rack/wheel itself. The cook/kitchen staff can then view the ticket or order and prepare the meal/order in accord therewith. In arrangements currently in vogue the cook/kitchen staff will rotate the order rack or wheel in such a way that orders clipped or held thereon are rotated to a position which allows for reading thereof, in turn to allow for preparation of the food ordered. This procedure of rotation of clips or ticket holders housed on the rack or wheel will be pursued continuously, with orders then to be prepared in turn, this to ensure timely preparation of food and delivery thereof to the relevant guests/customers/diners.
When an order is filled, the cook or kitchen staff will move to remove the relevant ticket from the order rack or wheel. When such a ticket is removed, then the rack or wheel will be advanced to allow for preparation/settling of the next order, as appearing on the next ticket in chronological order (order of placement).
In the past there have been a number of methods and means employed in such a context, one being in the form of an elongate rack, and another being in the form of an order wheel which is rotated as new orders are placed thereon.
There have been found, through experience, to be a number of problems associated with the prior art order racks and order wheels, whether of the fixed (stationary) type or of the rotating type.
One of these problems is the need for excessive handling and repositioning of tickets or dockets on the rack or wheel itself, due to the need for constantly making room on the rack or wheel to allow for the location of new orders thereon.
Another problem is associated with the need to manually move each ticket or holder by pulling out one at a time and manually repositioning such. The need therefor can be a source of constant frustration and wastage of time. By way of example only, if there exist on a given rack or wheel a number of tickets in line in what is referred to as a “first-in, first-out” order, then when a ticket is completed and removed a gap is created, which needs to be filled. In such a situation all the other tickets need to be individually moved to ensure that such a gap is filled.
It has been found that fixed stationary racks or rails and rotating systems do not allow for easy insertion of new orders between existing orders already in line. This means that all other orders need to be moved to make space for a fresh order or ticket holder. The reverse applies in the situation, for example, where a ticket or holder is removed from the rack or wheel prior to reaching the front of the priority line.
Existing rotating systems allow another user or member of the kitchen staff to in effect interrupt the system by moving tickets/holders to suit their purposes, as for example to make viewing thereof easier, which causes disruption to other users. It should furthermore be understood that two-sided systems of the type currently in use limit user mounting options.
Existing clips or means for affixing tickets or orders in place relative to a rack (whether fixed or rotating) generally require two-handed operation, with one hand then needed to open the clip and the other to insert the ticket. This gives rise to wastage of time and effort.
The present invention seeks to overcome the problems and disadvantages associated with the prior art by providing an improved docketing system or order rack.
The invention also seeks to provide an improved ticket or order holder for use with such a docketing system.
In accordance with one aspect of the present invention, therefore, there is provided a holder for releasably receiving and retaining thereon an order (as hereinafter defined) or the like material, said holder including: a main body member having opposed respective front and rear surfaces, the front surface having means associated therewith for receiving and releasably retaining said order relative thereto, said front surface having associated therewith attachment means which allows said holder to be releasably attachable to a mounting means, which is releasably attachable to a surface, preferably a wall, to allow for selective and controlled sliding and/or rolling movement therealong and/or ready removal from and replacement on said mounting means at any selected location along the length dimension thereof.
In accordance with another aspect of the present invention there is provided an apparatus for the temporary display thereon of a plurality of orders (as hereinbefore defined), said apparatus including: a plurality of holders, each including means for receiving, and releasably retaining an individual order thereon; and a mounting means which is releasably attachable to a surface, said mounting means receiving and releasably retaining said holders, with and/or without an order associated therewith, the arrangement being such as to allow for location on, removal from and/or selective movement of one or more of said holders relative to said mounting means, wherein the or each said holder includes a main body and means for receiving and releasably, retaining relative to said main body, an individual order.
In order that the invention may be more clearly understood and put into practical effect reference will now be made to preferred embodiments of an order rack or wheel, and components thereof, in accordance with the present invention. The ensuing description is given by way of non-limitative example only and is with reference to the accompanying drawings, wherein:
The drawings show various views of an improved ticket or order holder, generally designated 1, in accordance with the present invention. That order holder 1 includes, as a principal component, a main body 2 having a fixing means or holder 3 disposed at or in the vicinity of the uppermost end or edge of that main body 2. The main body 2 and fixing means or holder 3 preferably are formed as an integral unit and may be constructed of any suitable material, be that metal, plastics or otherwise. The material of construction and mode or method of production do not constitute part of the invention. The fixing means or holder 3, in the preferred embodiment shown, is in the form of a shaped hook-like protrusion which depends downwardly from the uppermost end or edge of the overall holder 1, leaving a gap 4 between the surface of the main body 1 and the fixing means or holder 3. As shown for example in
To that end, and as shown for example in
As shown in
As shown in
In one embodiment an order rack can take the form of an elongate member or rail 10, of any given length, to which a plurality of holders 1 may be releasably attached, and adapted to be movable therealong from one end to the other, with new orders preferably being attached at one end and filled or completed orders removed at the other end. Such a rack or rail 10 can be fixed in place relative to any given surface, using any known means.
In the alternative embodiments shown in
The rail 20, of any length as required by the user, has associated therewith, and selectively and progressively movable therealong, a plurality of ticket holders or order holders 1, each adapted to have a ticket or order releasably associated therewith. Preferably new orders are located on the wheel for viewing by chefs/kitchen staff. As shown, holders 1 with orders thereon are moved progressively in a clockwise (or alternatively anticlockwise) manner around the loop formed by the rail 20. Once an order is filled, the relevant ticket or order can be removed from the relevant holder 1 and that holder 1 then moved from the rear to the front of the wheel, to allow for re-use.
Returning to
There is shown in
With the embodiment of
In the arrangement of
In an alternative embodiment as shown for example in
In yet another embodiment as shown for example in
In yet another variant, again not shown, at each end of the rail 20 there may be provided two spaced-apart rollers, again having a purpose-designed belt (perhaps even with bristles). As with all other embodiments of the invention the rollers may be moved manually or by other means, as for example a motor (not shown). The belt (with bristles) serves to enhance engagement with the holders 1.
In yet another embodiment, as shown in
Turning then to
The holder of
In an especially preferred arrangement—which is not shown in the drawings—means may be provided for motorized, as distinct from hand or manual, operation of the order wheel. Such may take the form of a drive motor (of any known type) preferably to be located at or in the vicinity of one end of the rail/loop/wheel. Such motor may be actuatable in any known manner, as for example by being connected to mains power or to an external 12v supply.
The improved order rack and/or wheel, and associated improved order clips, in accordance with the present invention are responsible for a number of advances/improvements when compared with known and in use arrangements, as explained hereinafter in more detail.
The apparatus allows the user—as for example the chef or other kitchen staff—to selectively and independently move or shift, using a one-handed swiping action, collected orders into a desired order of priority, for filling. This simplicity of action represents an important practical advantage over known and presently in-use apparatus of this general type. The single-handed swiping motion eliminates the need for, and problems associated with, the current practice which require physical or manual repositioning of all current orders once the first order in line has been completed, whereby to make room for new/later orders to be added to the priority line.
With the present apparatus, when for example the first order in line is removed, all other orders lined up behind that first, completed order can be moved forward, with a simple one-handed swiping action, to assume earlier priority. Further, and in the instance for example of a new or previously-taken order needing to “jump the queue”, to ensure expeditious completion, such can be achieved with a single-handed action. This is a distinct and worthwhile improvement over existing and in-use arrangements, which do not allow for quick and simple movement/removal/addition/repositioning of orders with a single-handed swiping action, whilst at the same time still allowing all orders to be readily visible to the cook/chef or the like.
The present arrangements will minimise paper or order handling by eliminating the need for excessive repositioning of orders along an action line, whether in the form of a rack or wheel. The arrangements in accordance with the present invention allow for orders/tickets, with their associated holders, to be slid along the rail to fill gaps left by removed tickets/orders, or in the alternative to be slid one way or the other (either clockwise or anticlockwise or forward or backward) whereby to afford room/space for addition of new tickets/orders, whether in a preferred order or in chronological order.
The present arrangement will give rise to a saving in time for the user, in a variety of ways. For example the arrangement in accordance with the present invention provides a far more efficient operating system, replacing standard order or ticket rails as currently in use which don't allow for clips to be readily moved/slid in both or either directions relative to the rail.
The improved clip of order holder allows the order—whether a ticket, coupon or the like—to be held in one hand for location on and removal from the rail—simplifying the operation.
The improved clip or order holder in accordance with the invention will also give rise to a saving in the size of the order to be held by the holder itself, in turn meaning savings in terms of paper or other material usage.
In both of the preferred embodiments shown and described, the primary purpose or function of the rail 10 and/or loop 20 is to provide a docking means for receiving and releasably housing one or more order holders. In each embodiment the order holder attaches to the rail 10 or loop 20 by being hooked over the top thereof. Once attached, an order holder can be moved, as by sliding, either to the left or right by the application of a single-handed swiping motion. In the situation where a plurality of holders are arranged, in a side-by-side relationship, that swiping motion (if properly carried out) will move all those holders in the desired direction. In a practical sense any number of individual order holders may be aligned so that the chef/cook can readily view all current orders and, as and when necessary, shift then as the first order is completed, for example, such that the previously second-in-line becomes the first in order of priority.
With the arrangement of the present invention it is possible for all order/tickets to be slid into place—whether on a rack or which—by means of a single-handed movement as swipe on a single pass across the apparatus. This is a distinct improvement over the prior art arrangements which require manual repositioning of each and every existing order/ticket so as to make room for new orders/tickets. This improvement is regardless of how many orders/tickets are already in place. There is thus a significant saving in time, not to mention effort and possible frustration, for the user.
With the present arrangement there is no need to individually reposition all other orders which are currently in place on the rack or which when any order is completed, added or removed. The user thus has total control, and can decide to slide orders one way or the other as desired, whether to fill gaps and/or add new orders/tickets.
In fact each order/ticket needs to be physically/manually handled only once, to be actually attached to a ticket holder. Thereafter that holder is moved, as by sliding, as an when desired.
Holders in accordance with the present invention, when compared with prior art arrangements, allow for physically smaller tickets/orders to be utilized, giving rise to a saving in paper use, for paper orders/tickets.
Finally, it is to be understood that the foregoing description refers merely to preferred embodiments of the invention, and that variations and modifications will be possible thereto without departing from the spirit and scope of the invention, the ambit of which is to be determined from the following claims.
Number | Date | Country | Kind |
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2014900412 | Feb 2014 | AU | national |
631354 | Sep 2014 | NZ | national |
Filing Document | Filing Date | Country | Kind |
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PCT/AU2015/050050 | 2/12/2015 | WO | 00 |
Publishing Document | Publishing Date | Country | Kind |
---|---|---|---|
WO2015/120517 | 8/20/2015 | WO | A |
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Number | Date | Country | |
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20160360902 A1 | Dec 2016 | US |