Patent Application
20070133756
There are many situations in which it is important that a person is kept apprised of changes or announcements concerning an activity. This can sometimes be very difficult, especially when aggravating circumstances come into play. For example, passengers at an airport need to be kept apprised of the gate and departure time for their flight and any changes to these parameters. This can be very difficult for a person with impaired senses, or a person that does not understand the local language, or even a person that understands the local language but would like to leave the gate area. If many of the people in the gate area get up and start moving to someplace else, a person who cannot hear or understand announcements may feel compelled to move with the rest of the people, not sure what they have heard, but sensing the need to follow the other people who were in the gate area.
Travelers need to receive routine and emergency information to facilitate their travel needs from the travel terminal administration or other knowledgeable entity. Travelers without sensory impairments that understand the language have little difficulty negotiating travel terminals, such as those used for air, ground and water transportation. However, foreign travelers and those who are deaf or hard of hearing (DHH) or visually impaired, and others may have difficulty negotiating the same situation. There are estimated to be 28-30 million deaf and hard of hearing Americans, many of whom travel, who also need to receive this “routine and emergency” information. Deaf and hard of hearing travelers have obvious problems merely navigating the system, and because of that, forward-looking travel terminals need to do all they can to get them on the same playing field as the hearing community. In addition, foreign travel is becoming more and more common. The routine and emergency information that is vital to hearing travelers that understand the local language is just as vital to DHH and visually impaired travelers and those that do not understand the local language. It has gotten to the point that lawsuits have been filed against certain airports regarding the lack of systems to accommodate sensory impaired travelers.
This is not only true for travel terminals, but also for many other public and private facilities where it is necessary to keep people apprised of routine and emergency announcements and changes in relevant information. Some other examples are onboard cruise ships, local transportation stations, conferences, sporting events, concert events and many other venues such as convention centers and hotels. This is not only important for hearing and visually impaired persons and persons that do not understand the local language, but also for hearing persons and others that may be outside of the area in which relevant announcements are made.
The present invention can be implemented to overcome the various situations and difficulties described above.
The notification system of the present invention includes a central computer and a plurality of hailing devices. A user registers with the notification system to be informed of announcements, changes or other information regarding an event of interest to the user. A hailing device is provided to the user, and a record is made associating the provided hailing device with the event of interest. When the notification system becomes aware of announcements, changes or other information regarding the event of interest for a registered user, the notification system transmits a notification message which is displayed or played on the hailing devices associated with the event of interest, and the hailing devices associated with the event of interest trigger an alarm signal to notify the registered user that a notification message has been received.
In different embodiments of the invention, different alarm signals can be used on the hailing devices to notify the user of a notification message. For example, the alarm signal can be visual, audible or tactile. In addition, different notification methods can be used, such as displaying the message on a screen or playing an audible message through a speaker.
In some embodiments of the invention, the user can register for one or more events of interest. In most embodiments of the invention, more than one user can register for the same event of interest.
Some embodiments of the invention can support users that do not understand the local language. For these embodiments, notification messages can be translated into a language that the user understands. Alternatively, templates can be made in a language the user understands and the fields of the template can be filled in using the applicable information from the notification message.
Additional features and advantages of the invention will become apparent to those skilled in the art upon consideration of the following detailed description of illustrated embodiments.
Aspects of the present invention are more particularly described below with reference to the following figures, which illustrate exemplary embodiments of the present invention
For the purposes of promoting an understanding of the principles of the invention, reference will now be made to the embodiments illustrated in the drawings and specific language will be used to describe the same. It will nevertheless be understood that no limitation of the scope of the invention is thereby intended, such alterations and further modifications in the illustrated device, and such further applications of the principles of the invention as illustrated therein being contemplated as would normally occur to one skilled in the art to which the invention relates.
The central computer system 10 comprises a rack 12 that includes a processor 14 and a memory 16. The rack 12 also includes interfaces to an input device 18, an output device 20 and a transmitter 22. The input device 18 can include a keyboard, a mouse or other data entry device. The output device 20 can include a display, a printer or other output device. The transmitter 22 is used to communicate with the plurality of hailing devices 40. The central computer system 10 also includes interfaces to the notification list 30 and the activity database 34. Either or both of the notification list 30 and the activity database 34 can be resident in the memory 16.
Each of the hailing devices 40 comprises a receiver 42, an alert signal of some type, and at least one of a display 44 and a speaker 52. The hailing devices 40 can be any of numerous electronic communication devices including but not limited to pagers, mobile telephones, personal digital assistants (PDAs), etc. When the receiver 42 with a display 44 receives a message from the central computer system 10, it displays the received message on the display 44 and activates the alert signal to notify the user that a message has been received. When the receiver 42 with a speaker 52 receives a message from the central computer system 10, it can activate the alert signal to notify the user that a message has been received, and play the received message through the speaker 52 or wait for an acknowledgement from the user and then play the message through the speaker 52. The receiver 32 wirelessly receives notification messages transmitted from the central computer system 10 through the transmitter 22. Notifications received from the central computer system 10 are displayed on the display 44 of the hailing device 40. The hailing device 40 also includes one or more alert signals which can include a tactile vibratory signal, a visual light signal, an audible sound signal or some other signal perceptible by the user.
In some embodiments, the hailing devices 40 can also enable communication with other hailing devices 40 and/or with the central computer system 10. As would be obvious to those skilled in the art, in these embodiments the hailing devices 40 also include a transmitter and in embodiments that enable communication from the hailing devices 40 to the central computer system 10, the central computer system 10 includes a receiver or network of receivers.
The hailing device 40 can also include one or more different controls. The controls shown in the embodiment of
In some embodiments the hailing device 40 can store messages and the user can determine which to keep for later retrieval or playback by scrolling through previously received messages and deleting unwanted messages. In other embodiments the hailing device 40 does not store messages for later viewing or playback. For example, the hailing device 40 can display or playback only the latest message, or display or queue for playback a message until it is acknowledged by the user and then allow the acknowledged message to be replaced by a later message, a first-in-first-out queue. Those skilled in the art will understand that there are many other variations of message management that can be used in different embodiments of the hailing device and the notification system 8.
When a user registers with the notification system 8, the user indicates an activity of interest 36 in the activity database 34 for which the user wants to be notified of announcements and changes. The user receives a registered hailing device 40A, the registered hailing device 40A being one of the plurality of hailing devices 40, and a notification entry 32 is made in the notification list 30 which associates the registered hailing device 40A with the activity of interest 36 in the activity database 30. In some embodiments, some of the users may already have a hailing device 40 that operates with the notification system 8. In these embodiments, the user's hailing device 40 is used as the registered hailing device 40A and the notification entry 32 in the notification list 30 associates the user's registered hailing device 40A with the activity of interest 36 in the activity database 30. For example, in an embodiment with cell phones as the hailing devices 40, the user's cell phone number can be included in the notification entry 32.
In some embodiments, a user can register for multiple activities of interest 36 in the activity database 30. In this case, as before, the user receives a registered hailing device 40A, or the user's hailing device 40 is registered as the registered hailing device 40A. Multiple notification entries 32 are made in the notification list 30, each of the notification entries 32 associating the registered hailing device 40A with the activity of interest 36. Alternatively, a single notification entry 32 could be made in the notification list 30 which associates the registered hailing device 40A with all of the activities of interest 36. In either case, when an announcement or change is made concerning any of the activities of interest 36, then a notification message is sent to the registered hailing device 40A.
Multiple users can register for the same activity of interest 36 in the activity database 30. In this case, each of the users receives a registered hailing device 40A, or a user's hailing device 40 is registered as the registered hailing device 40A. Multiple notification entries 32 are made in the notification list 30 and each of the notification entries 32 associates one of the registered hailing devices 40A with the activity of interest 36. Alternatively, a single notification entry 32 could be made in the notification list 30 in which case the notification entry 32 associates all of the registered hailing devices 40A with the activity of interest 36. In either case, when an announcement or change is made concerning the activity of interest 36, then a notification message is sent to all of the registered hailing devices 40A. These notification messages can be sent as individualized messages to “Mr. Smith” and “Mrs. Jones” for each of the registered hailing devices 40A, or as a general notification message to all of the registered hailing devices 40A.
The activity database 30 is monitored to watch for announcements or changes concerning any of the activities of interest 36. This monitoring of the activity database 34 can be done manually by an administrator or automatically by the computer system 10. In manual monitoring, when the administrator becomes aware of an announcement or change concerning an activity of interest 36, the administrator creates a notification message in the central computer system 10 using the input devices 18 and sends the notification message to the users associated with that activity of interest 36 based on the notification list 32. In automatic monitoring, the central computer system 10 monitors the activity database 34 for any changes in an activity of interest 36 and monitors for any announcements concerning an activity of interest 36. When an announcement or change is detected concerning an activity of interest 36, the central computer system 10 creates a notification message and sends the notification message to the users associated with that activity of interest 36 based on the notification list 32.
The notification message is transmitted through the transmitter 22 coupled to the central computer system 10 and is wirelessly received by the hailing devices 40. When one of the hailing devices 40 receives a notification message concerning an activity of interest 36 with which it is associated, the hailing device 40 activates one or more of the alert signals to alert the user that a notification message has been received.
When the notification system 8 is used in a small area, the transmitter 22 of the central computer system 10 can be a wireless transmitter that directly transmits the notification messages to the receivers 42 of the hailing devices 40. When the notification system 8 is used in larger areas, the transmitter 22 can include a plurality of transmitters wired or wirelessly coupled to the central computer system 10 through which the notification message is wirelessly sent to the receivers 42 of the hailing devices 40. The notification system 8 can also include repeaters that receive notification messages from the transmitter 22 and then repeat the message, usually with a stronger signal strength to enlarge the area covered by the notification system 8.
A user that wants to be notified of changes or other announcements regarding an event of interest stored in the event database 340 goes to the event monitoring requestor 310. Using input/output devices at the event monitoring requestor 310, an administrator registers the user for the event(s) of interest in the event database 340 and issues or registers a hailing device 380 for the registered user. The administrator registers the user by creating an entry in the notification list 320 associating the registered hailing device 380 and the user with the event of interest. The administrator can also update the notification list 320 using the input/output devices at the event monitoring requestor 310, for example, if the user wishes to add or delete event(s) of interest for which they wish to be notified. The notification list 320 and the event database 340 are used by the event processor 330. The event processor 330 monitors the event database 340 and any other relevant information sources for changes and other announcements regarding the registered event(s) of interest in the notification list 320. When the event processor 330 detects a change or announcement regarding the event(s) of interest, the event processor 330 searches the notification database 320 to determine the registered hailing device(s) 380 and associated user(s) to be notified, and creates notification message(s) to be sent to the registered hailing device(s) 380. The event processor 330 transmits the notification message(s) to the registered hailing device(s) using a paging transmitter 332 and a paging antenna 334.
The embodiment of the notification system 8 shown in
A user that wants to be notified of changes or other announcements regarding an event of interest stored in the event database 440 goes to the event monitoring requester 410. Using input/output devices at the event monitoring requestor 410, an administrator registers the user for the event(s) of interest in the event database 440 and registers a cell phone 450A of the plurality of cell phones 450 for the registered user. If the registered user does not already have a cell phone 450, then one is issued to the user. The administrator registers the user by creating an entry in the notification list 420 associating the registered cell phone 450A with the user and with the event of interest. The administrator can also update the notification list 420 using the input/output devices at the event monitoring requestor 410, for example, if the user wishes to add or delete event(s) of interest for which they wish to be notified. The notification list 420 and the event database 440 are used by the event processor 430. The event processor 430 monitors the event database 440 and any other relevant information sources for changes and other announcements regarding the registered event(s) of interest in the notification list 420. When the event processor 430 detects a change or announcement regarding the event(s) of interest, the event processor 430 searches the notification database 420 to determine the registered cell phone(s) 450A and the associated user(s) to be notified. The event processor 430 also creates notification message(s) to be sent to the registered hailing device(s) 450A which are preferably personalized for the individual registered user. The event processor 430 transmits the notification message(s) to a cell phone provider's service 432 which transmits the message through a cell phone antenna 434. Each of the registered cell phone(s) 450A then receives the notification message and alerts the user that a new notification message has been received. The notification message can be displayed on the cell phone display and/or, when the user acknowledges the alert signal, the notification message can be played through the cell phone speaker.
The embodiment of the notification system 8 shown in
A user that wants to be notified of changes or other announcements regarding an event of interest stored in the event database 540 goes to the event monitoring requester 510. Using input/output devices at the event monitoring requestor 510, an administrator registers the user for the event(s) of interest in the event database 540 and registers a pager 550A of the plurality of pagers 550 for the registered user. If the registered user does not already have a pager 550, then one is issued to the user. The administrator registers the user by creating an entry in the notification list 520 associating the registered pager 550A with the user and with the event of interest. The administrator can also update the notification list 520 using the input/output devices at the event monitoring requester 510, for example, if the user wishes to add or delete event(s) of interest for which they wish to be notified. The notification list 520 and the event database 540 are used by the event processor 530. The event processor 530 monitors the event database 540 and any other relevant information sources for changes and other announcements regarding the registered event(s) of interest in the notification list 520. When the event processor 530 detects a change or announcement regarding the event(s) of interest, the event processor 530 searches the notification database 520 to determine the registered pager(s) 550A and the associated user(s) to be notified. The event processor 530 also creates notification message(s) to be sent to the registered hailing device(s) 550. The event processor 530 transmits the notification message(s) to a paging system 532 which transmits the message(s) through a satellite 534. Each of the registered pager(s) 550A then receives the notification message and alerts the user that a new notification message has been received. The notification message can be displayed on the pager display and/or, if the pager is equipped with a voice speaker, when the user acknowledges the alert signal, the notification message can be played through the speaker of the pager.
The notification system has been generally described above, with some details and alternatives concerning different embodiments of the system. Those skilled in the art, will be aware of many other alternatives and embodiments that fall within the spirit of the description provided.
A traveler entering the airport terminal 100 proceeds initially to the check-in area 102 to check in for their flight. When the traveler checks in for their flight, they learn the status of their flight (on time, delayed, cancelled, etc.), the estimated departure time, and the gate that their flight is currently scheduled to depart from. Though the information is current when provided, any of this information can change and other relevant information can become later available. The traveler can request a hailing device 40 to be kept informed of announcements or changes regarding their flight. The traveler then proceeds through the security area 104. Once cleared through the security area 104, the traveler can proceed into the gate area that comprises the shop area 106 and the two concourses 110, 112.
If the departure gate for the affected flight is moved from gate 120 of the first concourse 110 to gate 122 of the second concourse 112, an announcement will be made in the area near gate 120 to notify passengers of the change in departure gate. When the notification system 8 becomes aware of this change, the central computer system 10 will be used to notify the registered users associated with the affected flight using the transmitters 140 and the hailing devices 40.
For emergency messages and routine messages intended for all users, the central computer system 10 transmits a general notification message to all of the hailing devices 40. In this embodiment, each of the hailing devices 164, 174 and 184 receives the general notification message and activates its alert signal. The hailing devices 164, 174 and 184 can display the general notification message on their respective displays, or if equipped with a speaker, play the general notification message through their speakers, or await a user acknowledgement to do one of the above, or otherwise communicate the notification message to the traveler. The travelers 160, 170 and 180, who may be hearing or visually impaired or may not understand the language of the announcement, will sense the alert signal of their hailing device 164, 174 and 184, respectively, and look at the display of their hailing device for the notification message or acknowledge the notification message for display or playback. The notification message would be the same for all of the travelers, for example “There is a fire alarm in the Second Concourse 112, please leave the Second Concourse immediately.”
For messages concerning a specific activity of interest or user, the central computer system 10 sends a notification message to only the hailing devices 40 associated with the activity of interest or user that has an announcement or change. In this embodiment, the notification messages can be personalized to include the traveler's name or other personal information. For instance, the notification message to the second traveler 174 could read “Mr. Graves, the departure gate for Air Carrier flight 32 from Newark, N.J. to Birmingham, UK has been moved to Gate 122 of the Second Concourse 112.”
For foreign travelers, a hailing device 40 is provided to the foreign traveler that will display messages in a language understood by the foreign traveler. This can be done by having translations of standard notification messages made into templates in the foreign language. Then when an actual notification message is sent, the relevant parameters are inserted into the foreign language template. For the above example, an English template may look like “The departure gate for [AIRLINE NAME] flight [FLIGHT NUMBER] to [DESTINATION] has been moved to Gate [NEW GATE NUMBER] of Concourse [NEW CONCOURSE NAME],” where the bracketed terms are parameters that are filled in using the applicable information from the notification message. The standard messages for an airport environment could include gate change, flight delay, see gate agent, or other routine announcement or safety messages.
An implementation of the present invention in a cruise ship environment can be used, similar to the above example, to keep passengers apprised of ship board activities they have signed up for and other routine and emergency announcements. A two-way communication embodiment allowing communication between hailing devices 40 and between the hailing devices 40 and the central computer 10 can also be used in a cruise ship environment. The two-way communication between hailing devices 40 can aid DHH travelers who want to send TEXT or SMS messages to each other aboard ship. The communication between the hailing devices 40 and the central computer 10 can enable a passenger to reply to a message he/she receives, or to make an appointment, such as a dinner reservation or haircut appointment. And when the hailing device 40 includes calendaring functionality, such as in a PDA, the hailing device can automatically update the calendar to include the appointment.
In some embodiments, the hailing devices 40 can also be dispensed by automated kiosks that will accept activity and credit card information from a passenger, and send the information to the central computer 10 or the event processor. An exemplary block diagram for a kiosk 600 for dispensing hailing devices 40 is shown in
In some embodiments of the kiosk 600, the card reader 652 can be capable of reading the magnetic strip on a credit card to obtain payment information and/or user information. Embodiments of the kiosk 600 can also include interfaces to accept alternative forms of payment.
In some embodiments of the kiosk 600 designed for use in airport terminals, the bar code reader 656 can be capable of reading the bar code defined by IATA Resolution 792 for bar coded boarding passes. This enables the kiosk 600 to collect a variety of information about the user and the activity of interest, including passenger name, operating carrier, departure city, destination city, airline designator, flight number, date of flight and seat number.
The kiosk 600 can dispense and register a hailing device 40 to a user that wants to be notified of announcements for an activity of interest. The user can register for an event of interest using the touch screen 654 or the bar code reader 656. The user can provide payment information using the card reader 652. In some embodiments, the kiosk 600 confirms the payment with a credit card processing system through the network interface 620 before dispensing a hailing device 40 to the user. When the kiosk 600 receives the necessary registration and payment information, the kiosk 600 dispenses a hailing device 640 through the vending mechanism 658 to the user, and sends a registration message to the event monitoring system through the network interface 620. The registration message associates the dispensed hailing device 640 with the activity of interest. The registration message can also include information associating the user with the dispensed hailing device 640 and the activity of interest.
The present invention has been illustrated and described with reference to certain exemplary embodiments, variations, and applications. The same is to be considered illustrative and not restrictive in character, it being understood that only some exemplary embodiments have been shown and described and that all changes and modifications that come within the spirit of the invention are desired to be protected. The present invention is defined by the appended claims and therefore should not e limited by the described embodiments, variations, and applications.
This application claims the benefit of U.S. Provisional Application Ser. No. 60/748,953, filed on Dec. 9, 2005, entitled “Personal Notification Method and Apparatus,” and claims the benefit of U.S. Provisional Application Ser. No. 60/757,286, filed on Jan. 9, 2006, entitled “Personal Notification Method and Apparatus with Kiosk,” which are both incorporated herein by reference.
| Number | Date | Country | |
|---|---|---|---|
| 60748953 | Dec 2005 | US | |
| 60757286 | Jan 2006 | US |
