PERSONNEL PERFORMANCE MONITORING SYSTEM AND METHOD

Abstract

A system and method for monitoring and managing personnel performance, particularly security personnel, providing real time, ongoing and geographical response information enabling employers or service providers to conduct performance analysis on their personnel, to create a global and/or local response performance record and to facilitate the taking of the necessary steps, based on the generated information, to make modifications to their service and human resources if flaws or problems are found.

Description

BRIEF DESCRIPTION OF THE DRAWINGS

The invention will now be described with reference to the drawings, in which

FIG. 1 is a block diagram of a first preferred embodiment of the monitoring system of the invention;

FIG. 2 is a flowchart of a first preferred embodiment of the method of the invention;

FIG. 3 is a block diagram of a second preferred embodiment of the monitoring system of the invention; and

FIG. 4 is a flowchart of a second preferred embodiment of the method of the invention.

Claims

1. A system for monitoring and managing personnel performance, the system constructed and arranged to monitor each of a plurality of individuals in each of a plurality of monitored locations, comprising: i. a signal generator for randomly generating signals during a predetermined monitoring period;ii. means for storing a record of the generated signals during the predetermined monitoring period as a first set of data;iii. a transmitter for transmitting the generated signals to a signal emitter at each location;iv. means for generating a predetermined response to each of the signals in a predetermined way each time a subject individual generates a response to one of the generated signals;v. means for storing the responses generated by each subject individual during the predetermined monitoring period as a second set of data;vi. means for comparing the first and second set of data at the end of the predetermined monitoring period; andvii. means for generating an individual performance database including in relation to each monitored location during the predetermined monitoring period.

2. The system according to claim 1, wherein the individual performance database includes information on the existence or non-existence of responses to each of the signals applicable to the subject individual at each location during the predetermined monitoring period.

3. The system according to claim 1, wherein the database enables the determination of appropriate remedial steps and actions to be put in place to improve the service provided to avoid flaws.

4. The system according to claim 1, wherein the means for storing the generated signals and the generated response signals is a memory means.

5. The system according to claim 4, wherein the memory means is a computer readable memory device.

6. The system according to claim 4, further comprising a data outlet means linked to the memory means.

7. The system according to claim 6, further comprising means for processing and generating a report including the database.

8. The system according to claim 1, wherein the signals are signals selected from a group consisting of a sound, image, vibration, light, text and combinations thereof.

9. The system according to claim 1, wherein the predetermined response generation means is a response signal means.

10. The system according to claim 1, wherein the predetermined response generation means is a registration means.

11. A method for monitoring and managing personnel performance, the method comprising monitoring each of a plurality of individuals in each of a plurality of monitored locations, comprising the steps of: (a) randomly generating a signal;(b) storing a record of the generated signal as part of a first set of data;(c) transmitting the generated signal to a signal emitter at each location;(d) emitting the signals at each location;(e) identifying whether a response is generated by the subject individual;(f) receiving and storing as part of a second set of data any response identified in step (e);(g) repeating steps (a) to (f) during a predetermined monitoring period;(h) comparing the second set of data with the first set of data;(i) generating a database with the individual performance in relation to each individual at each location during the predetermined monitoring period; and(j) generating remedial actions based on the database.

12. The method according to claim 11, wherein the individual performance database includes information on the existence or non-existence of generated responses to each of the signals by each individual at each location during the predetermined monitoring period.

13. The method according to claim 11, wherein the individual performance database is used to determine appropriate remedial steps and actions to be put in place to improve the service provided to avoid flaws.

14. The method according to claim 11, further comprising the step of generating a report with information regarding the individual performance of each individual during the monitoring period.

15. The method according to claim 11, wherein the first and second data are stored in a memory means.

16. The method according to claim 15, wherein the memory means is a computer readable memory device.

17. The method according to claim 15, further comprising the step of linking the memory means with a data outlet means.

18. The method according to claim 17, further comprising the step of generating a report including the database compared information.

19. The method according to claim 11, wherein the signal is a signal selected from a group consisting of a sound, image, vibration, light, text and combinations thereof.

20. The method according to claim 11, further comprising the step of transferring the stored data to a remote site.

21. The method according to claim 11, wherein in step (e) the response comprises a predetermined response signal within a predetermined time after the signal is emitted.

22. The method according to claim 11, wherein in step (e) the response comprises generating a predetermined registration of the occurrence of the emitting of the signals.

23. The method according to claim 22, further including the step of collecting each generated registration.

24. The system according to claim 1, wherein the signal is generated at a remote location and transmitted to the location where the subject individual is located.

25. The system according to claim 1, wherein the signal is locally generated at each location.

26. The method according to claim 11, wherein the signal is generated at a remote location and transmitted to each location where the subject individual is located.

27. The method according to claim 11, wherein the signal is locally generated at each location where the subject individual to be monitored is located.

28. The system according to claim 1, wherein in use of the system, a plurality of random signals is generated during a predetermined monitoring period of time, the generated signals are stored creating a first set of data, the existence and non-existence of response signals or registration of the occurrence of the emitting of the signals creates a second set of data, identifiable to specific individuals and locations, the second set of data is then compared with the first set of data to determine the performance of each individual at each location during the predetermined monitoring period of time.

29. The method according to claim 11, wherein in use of the method, a plurality of random signals is generated during a predetermined monitoring period of time, the generated signals are stored creating a first set of data, the existence and non-existence of response signals or registration of the occurrence of the emitting of the signals creates a second set of data, identifiable to specific individuals and locations, the second set of data is then compared with the first set of data to determine the performance of each individual at each location during the predetermined monitoring period of time.