Presentation of information to end-users

Abstract

In one embodiment, a message containing message information is received in an end-user's computer. A portion of the message information is first displayed in a caption area. Preferably, the caption area only has enough information to attract the end-user's attention, or provide a hint of the information contained in a subsequently displayed slider window area. A slider window area containing another portion of the message information is displayed after the caption area. Typically, the slider window area is larger than the caption area and contains more information. If the end-user has not acted on either the caption area or the slider window area, indicating that she is not interested in the presented message information, the slider window area automatically closes after a predetermined amount of time.

Description

BACKGROUND OF THE INVENTION

[0002] 1. Field Of The Invention

[0003] The present invention relates generally to computer technology, and more particularly to methods, apparatus, and systems for displaying information.

[0004] 2. Description Of The Background Art

[0005] A computer user, hereinafter referred to as “end-user”, typically receives information from the computer via a peripheral device such as a display monitor or a sound device. For example, a notification text box may be displayed on the monitor after the completion of a task. As another example, a beeping sound may be emitted by the sound device in the event of an unrecoverable error.

[0006] Computer networks allow remotely located computers to pass messages to one another. These messages may contain various types of information. Typically, messages that pertain solely to the processing aspects of the computer (e.g., machine-related information) are processed without alerting the end-user, while those directed to the end-user are displayed on the monitor for viewing. On the Internet, for example, an end-user gets bombarded with all sorts of messages as she navigates from one website to another. Most of these messages contain advertising information and are prominently displayed on the monitor, supposedly to attract the end-user's attention. Typically, these advertising messages are also designed such that the end-user has to take some action in order to get rid of them or view their contents. However, instead of getting the end-user's attention by prominently displaying the message or forcing the end-user to act on the message, the end-user usually gets annoyed and, as a result, instinctively removes the message without reading it.

[0007] From the foregoing, a more effective technique of presenting information to end-user is highly desirable.

SUMMARY

[0008] The present invention relates to an improved technique for presenting information. The present invention may be used in a variety of applications including, without limitation, advertising over the Internet, network administration, client-server communications, and any application requiring presentation of information to an end-user.

[0009] In one embodiment, a message containing message information is received in an end-user's computer. The message information may include text, rich content, or a combination of both. A portion of the message information is first displayed in a caption area. Preferably, the caption area only has enough information to attract the end-user's attention, or provide a hint of the information contained in a subsequently displayed slider window area. This helps keep the size of the caption area to a minimum, thereby minimizing impact on the end-user's current activity.

[0010] In this embodiment, a slider window area containing another portion of the message information is displayed after the caption area. The slider window area may be displayed after a predetermined amount of time, or in response to the end-user acting on the caption area (e.g., by clicking on or moving a cursor over the caption area). Typically, the slider window area is larger than the caption area and contains more information. If the end-user has not acted on either the caption area or the slider window area, indicating that she is not interested in the presented message information, the slider window area automatically closes after a predetermined amount of time. Thus, the end-user can go about her activity without having to act on messages that do not interest her. In one embodiment involving the Internet, both the caption area and the slider window area are automatically closed when the end-user navigates to another web page.

[0011] These and other features and advantages of the present invention will be readily apparent to persons of ordinary skill in the art upon reading the entirety of this disclosure, which includes the accompanying drawings and claims.

DESCRIPTION OF THE DRAWINGS

[0012] FIG. 1 shows a schematic diagram of a computer network in accordance with an embodiment of the present invention.

[0013] FIG. 2 shows a schematic diagram of a computer that may be used in the present invention.

[0014] FIG. 3 shows a schematic diagram of a message client system in accordance with an embodiment of the present invention.

[0015] FIGS. 4A and 4B show a slider display format in accordance with an embodiment of the present invention.

[0016] FIGS. 5A-5D illustrate an example application where a slider display format is used in accordance with an embodiment of the present invention.

[0017] FIG. 6 shows a pop-up display format in accordance with an embodiment of the present invention.

[0018] FIG. 7 shows a schematic diagram of a message in accordance with an embodiment of the present invention.

[0019] FIG. 8 shows a flow diagram of a method for presenting information in accordance with an embodiment of the present invention.

[0020] The use of the same reference label in different drawings indicates the same or like components.

DETAILED DESCRIPTION

[0021] In the present disclosure, numerous specific details are provided, such as examples of system components and/or methods, to provide a thorough understanding of embodiments of the invention. One skilled in the relevant art will recognize, however, that the invention can be practiced without one or more of the specific details, or with other systems, methods, components, materials, parts, and/or the like. In other instances, well-known structures, materials, or operations are not shown or described in detail to avoid obscuring aspects of the invention.

[0022] Referring to FIG. 1, there is shown a computer network in accordance with an embodiment of the present invention. As shown in FIG. 1, a computer network 101 couples together one or more client computers 102, one or more websites 103, one or more message server computers 104, and other computers not specifically shown. In this embodiment, network 101 is a public network such as the Internet. However, the present invention is not so limited and may be used in any type of network, including any client-server network.

[0023] A client computer 102 may be any type of computer that provides an end-user access to a network. In this embodiment, client computer 102 is a personal computer running either the Microsoft Windows™, Apple Macintosh™, Linux, or UNIX operating system. Client computer 102 includes a web browser 121 such as the Microsoft Internet Explore™ or Netscape Navigator™. An end-user on client computer 102 employs web browser 121 for viewing web pages stored on various websites on network 101. Client computer 102 also includes a message client system 122, which includes computer-readable program code (i.e., a set of computer instructions also known as “software”) for receiving, processing, and displaying various messages received over network 101. Message client system 122 is further discussed later on below in connection with FIG. 3.

[0024] FIG. 2 is a schematic diagram of a computer that may be used in the present invention. The computer of FIG. 2 includes a processor 205, such as an Intel Pentium™ microprocessor or a Motorola Power PC™ microprocessor, coupled to a bus 220. The computer further includes input devices 210 such as a keyboard and mouse, a display monitor 215 such as a cathode ray tube or flat panel display, a communications interface 225 such as an Ethernet card or a modem, a data storage device 230 such as a magnetic disk, and main memory 235 such as Dynamic Random-Access Memory (DRAM), each coupled to bus 220. Bus 220 may be coupled to a computer network such as network 101 via communications interface 225. Persons of ordinary skill in the art will recognize that the computer of FIG. 2 may also include additional components, such as sound cards, multimedia cards, additional memory, additional processors, input/output lines for transferring information across a hardware channel etc. Also, program codes and data may be received by and stored in the computer in alternative ways. For example, a computer-readable storage medium (CRSM) reader 255 such as a magneto-optical reader, CD-ROM drive, floppy drive, and high density removable drive may be coupled to bus 220 for reading a computer-readable storage medium (CRSM) 260 such as a magnetic disk, floppy disk, a hard disk, a magneto-optical disk, smart cards etc. Accordingly, the computer may receive program codes and data via CRSM reader 255.

[0025] Referring back to FIG. 1, a website 103 includes one or more web pages 131 and a web server 132. As can be appreciated, website 103, and other server computers in the present disclosure, may be implemented using any appropriately configured computer including server computers available from Sun Microsystems™, the Hewlett-Packard Company™, or International Business Machines™. Web pages 131 may include any information accessible over a network. In this embodiment, web pages 131 are of the type generally available over the Internet for browsing. For example, a web page 131 may be an HTML (HyperText Markup Language) file containing news, maps, coupons, offer for services, directories, for sale merchandize, and other types of information that will attract end-users to website 103. A web server 132 includes program code that allows website 103 to communicate with a client computer over network 101.

[0026] As shown in FIG. 1, one or more message server computers 104 are also coupled to network 101. In this embodiment, a message server computer 104 may be any type of computer capable of sending one or more messages 141 that contain information for display on a client computer 102. In this embodiment, a message 141 may contain advertising information. However, the present invention is not so limited and may be used for presenting any type of information. For example, a message 141 may contain information forewarning end-users of emergency or scheduled network outages. As another example, a message 141 may contain information for alerting an end-user that someone on network 101 wants to communicate with her by voice over IP (Internet Protocol) or on-line chat. Messages 141 are further described later on below in connection with FIG. 7.

[0027] A message server computer 104 also includes a message server system 142, which includes program code that allows the message server computer 104 to communicate with a client computer over network 101. Specifically in this embodiment, client computer 102 communicates with a message server computer 104 using a client-server type protocol.

[0028] As can be appreciated by those of ordinary skill in the art, the present invention is not limited to any specific type of messaging system. In another embodiment, the method and associated system for generating, transporting, and processing messages disclosed in U.S. Provisional Application No. 60/301,888, entitled “SYSTEM AND METHOD FOR USING CONTINUOUS MESSAGING UNITS IN A NETWORK ARCHITECTURE,” filed on Jun. 29, 2001, by Eugene Veteska and Tony Martin, are employed. The just mentioned provisional application is incorporated herein by reference in its entirety. In another embodiment, a message server computer is not employed; instead, messages containing information to be presented to the end-user are internally generated in client computer 102.

[0029] Referring to FIG. 3, there is shown a message client system 122 in accordance with an embodiment of the present invention. A network communications engine 301 includes program code for communicating with other computers on network 101. Specifically in this embodiment, network communications engine 301 interfaces with message server system 142 to allow client computer 102 to receive messages 141 from message server computer 104. Of course, like all the program codes in the present disclosure, network communications engine 301 may also include hardware components and supporting program code to perform its function. For example, network communications engine 301 may include a communications interface card 225, a TCP/IP stack, and associated device drivers.

[0030] A web browser application programming interface (API) 302 includes program code for allowing message client system 122 to communicate with web browser 121. In this embodiment, web browser API 302 monitors communications to and from web browser 121. This allows web browser API 302 to know the website 103 the end-user is currently on (or the web page 131 the end-user is currently viewing), and pass that knowledge to a message controller 303. Utilizing network communications engine 301, message controller 303 can then request message server computer 104 to provide client computer 102 the messages 141 most appropriate for that website 103. For example, when web browser API 302 determines that web browser 121 is currently pointing to a URL (uniform resource locator) of an on-line bookstore, message controller 303 is triggered to request message server computer 104 for messages 141 relating to books. The resulting messages 141 received in client computer 102 and provided to the end-user may include advertising information about newly released books, discounted books, other bookstore websites, etc.

[0031] Information contained in each message 141, hereinafter referred to as “message information,” may be presented to the end-user in various display formats. Accordingly, besides program code for requesting messages 141 from message server computer 104, message controller 303 also includes program code for routing a message 141 to the appropriate display format module (e.g., slider module 304, pop-up module 305).

[0032] In this embodiment, a slider module 304 includes program code for receiving, processing, and displaying message information. FIGS. 4A and 4B show a slider 400, which is a display format in accordance with an embodiment of the present invention. Slider 400 displays message information for viewing by the end-user. Slider 400 includes a caption area 401 where a portion of the message information is displayed. In this embodiment, caption area 401 includes text information. In other embodiments, caption area 401 includes rich content (e.g., animation, photo, video). As shown in FIG. 4B, slider 400 further includes a slider window area 404 where another portion of the message information is displayed. For example, in a message information that reads,

[0033] “Save 5$ On Best Sellers. Buy five books at discountbooks.com before Dec. 25, 2001 and receive a $5 discount. We have lots of books to choose from. Buy now and save.”

[0034] caption area 401 may include the text “Save 5$ On Best Sellers,” while slider window area 404 may include the text “Buy five books at discountbooks.com before Dec. 25, 2001 and receive a $5 discount. We have lots of books to choose from. Buy now and save.”

[0035] In this embodiment, only caption area 401 is initially presented to the end-user. That is, slider 400 initially has the display format shown in FIG. 4A. Thus, in the bookstore example, the end-user will only see “Save 5$ On Best Sellers” when she first navigates to the website relating to books. Preferably, caption area 401 only has enough information to attract the end-user's attention, or provide a hint of the information contained in slider window area 404.

[0036] In this embodiment, caption area 401 is designed to have minimal information in order to occupy a small amount of display area. This allows caption area 401 to be presented to the end-user without severely disrupting the end-user's current activity. For example, a slider 400 with only caption area 401 (see FIG. 4A) may be displayed near an edge of a display monitor, thereby allowing caption 401 to be presented to the end-user without totally blocking the end-user's view of her web browser. This is in marked contrast to conventional display formats, which occupy a relatively large display area in the middle of the end-user's display monitor.

[0037] Once caption area 401 is displayed, slider window area 404 can thereafter be presented to the end-user. In one embodiment, slider window area 404 is presented to the end-user within a predetermined amount of time after caption area 401 is presented, and then closed after a predetermined amount of time. This advantageously allows presentation of the message information to the end-user without requiring the end-user to act on the slider (e.g., click on the slider). Further, by closing slider window area 404 after a predetermined amount of time, the end-user can simply ignore the message information if it does not interest her. This is in marked contrast to conventional display formats that have to be removed by the end-user.

[0038] In one embodiment, slider window area 404 is closed when the end-user navigates to a website or views another web page not pertinent to the current message information. In the bookstore example, the slider window area 404 containing the message about discounted books closes when the end-user navigates to a website relating to cars. At that point, the message information contained in both caption area 401 and slider window area 404 may be replaced by another message information, which is more pertinent to cars. In one embodiment, slider 400 (i.e., both caption area 401 and slider window area 404) goes away when the end-user navigates to another website or views another web page.

[0039] As shown in FIG. 4A, caption area 401 further includes a remove control button 402 and a save control button 403. Clicking (i.e., pointing a mouse cursor and pressing a button) on save control button 403 saves the current message information in a buffer so that it may be recalled at a later time more convenient to the end-user. This prevents the message information from getting lost in case the end-user goes to another website, or is currently too busy working on a more important activity. In the bookstore example, clicking on save control button 403 saves the current message information about book discounts. At a later time, the end-user can retrieve the saved message information using a conventional user interface not specifically shown. As can be appreciated, the saving and retrieval of information, in general, are known in the art and will not be further described here.

[0040] Clicking on remove control button 402 removes slider 400 from the display monitor. Control button 402 gives the end-user the option to remove slider 400 when she is not interested in viewing any message information.

[0041] FIGS. 5A-5D illustrate an example application where a slider display format is used in accordance with an embodiment of the present invention. In FIG. 5A, a caption area 401 of a slider 400 displays the text information “$1000 Refund” over a web browser 502, which is currently pointed to the website of a car dealership (see URL 501). At any time thereafter, the end-user can choose to remove slider 400 by clicking on remove control button 402. It should be understood that although slider 400 is depicted in FIGS. 5A-5D as being separate from browser 502, slider 400 may also be integrated with browser 502 as part of the HTML code of a web page, for example.

[0042] FIG. 5B depicts a slider window area 404 as it begins to appear some time after browser 502 is pointed to URL 501. In this embodiment, slider window area 404 “slides out” of caption area 401 in the direction indicated by arrow 503. As can be appreciated, slider window area 401 may slide out in any direction. For example, slider window area 401 may also slide out in the direction indicated by arrow 504. Moreover, slider window area 404 may be presented to the end-user in any manner; it does have to slide out of caption area 401. For example, slider window area 404 may be instantly displayed in its entirety, displayed in portions, animated-in, focused-in, popped-in etc.

[0043] FIG. 5C depicts a fully expanded slider window area 404. If the end-user is interested in the displayed information, she may click on slider window area 404 to get further details. In this example, clicking on slider window area 404 may provide the end-user with an electronic coupon, may bring-up another window containing more information, may show the end-user another website, etc. If the end-user is interested in the displayed information but is currently too busy, she may click on save control button 403 to save the message information for later retrieval.

[0044] If the user does not click on an area of slider 400 after a predetermined amount of time, slider window area 404 will politely close as shown in FIG. 5D. While browser 502 remains pointed to the same website or web page (or a range of URLs), slider window area 404 may be displayed again by placing mouse cursor 505 over caption area 401 (with or without clicking).

[0045] As can be appreciated, the present invention may be used in any application requiring presentation of information to an end-user. In an inter-office network, for example, a slider 400 may be used to announce employee training schedules. In that example, caption area 401 may read,

[0046] “Training Courses For Next Week,”

[0047] while slider window area 404 may read,

[0048] “(1) Introduction To Word Processing—Sep. 4, 2001, 10:00-5:00—Training Room A;

[0049] (2) First Aid Class—Sep. 5, 2001, 1:00-3:00—Training Room B;

[0050] (3) Essentials Of Middle Management—Sep. 5, 2001, 4:00-6:00—Training Room B; . . . ”

[0051] Other applications will be readily apparent to persons of ordinary skill in the art reading the present disclosure.

[0052] Referring back to FIG. 3, message client 122 further includes a pop-up module 305. Pop-up module 305 includes program code for receiving messages from message controller 303. Pop-up module 305 processes a received message and displays the message information contained therein in pop-up display format. FIG. 6 shows a pop-up 600, which is in a pop-up display format in accordance with an embodiment of the present invention. Pop-up 600 includes a save control button 603 for saving the message information in a buffer, and a remove control button 602 for removing pop-up 600. Pop-up 600 may be displayed overlying a web browser 601 in the middle of the display monitor. Pop-up 600 may also be displayed anywhere on the display monitor, including near an edge. In this embodiment, pop-up 600 has only one display area containing the entirety of the message information. Of course, links to web pages or websites may be included in the display area of pop-up 600.

[0053] Display format modules other than slider module 304 and pop-up module 305 may also be employed in the present invention.

[0054] As shown in FIG. 3, message client system 122 further includes a message cache 306. Message cache 306 buffers messages 141 received from message server computer 104 (see FIG. 1). This allows client computer 102 to have several messages 141 at any given time. In one embodiment, message cache 306 contains a message 141 relating to the current website or web page, and additional messages 141 relating to similar websites or web pages. For example, message cache 306 may contain a message 141 relating to books when the end-user is browsing the catalog of an on-line bookstore, and additional messages 141 relating to movies that may also be available from that on-line bookstore. This way, a message 141 relating to movies can be routed to the appropriate display format module as soon as the end-user navigates to a movies-related web page.

[0055] FIG. 7 shows a message 141 in accordance with an embodiment of the present invention. Message 141 may be implemented using any type of data structure. Message 141 includes a display format module field 701 indicating the display format to be used for the accompanying message information. The message information is contained in a message information field 702. For sliders, message information field 702 further includes a caption area field 702A containing a portion of the message information, and a slider window area field 702B containing another portion of the message information. Optionally, the message information may be divided into several portions, with each portion being contained in its own message 141 and separately transmitted to client computer 102.

[0056] A display rules field 703 contains a set of rules for displaying the message information. In one embodiment, display rules field 703 includes a rule specifying when to present the message information to the end-user. An example of such a rule is to present the message information to the end-user if she is viewing a certain web page on a certain website. In the bookstore example discussed above, a display rule may be specified such that the message information relating to discounted books will be shown to the end-user when her browser is pointed to the specific URL address “http://www.bookstore.com/”. Display rules field 703 may also be left blank to indicate that the message information must be displayed immediately. This is advantageous in situations where the message information is regarding an emergency (such as a network outage) or is a notification that somebody on the network is trying to get a hold of the end-user, for example.

[0057] An expiration field 704 indicates the date and time when the message 141 is to be purged from message cache 306 (see FIG. 3). Periodically, message controller 303 searches message cache 306 for expired messages 141 and purges them. This not only conserves storage space in client computer 102, but also prevents old message information from being presented to the end-user. Such old message information may be contained in messages 141 received in client computer 102 some time ago but has not been presented to the end-user because the respective display rules have not been satisfied.

[0058] Referring to FIG. 8, there is shown a method for presenting information in accordance with an embodiment of the present invention. As can be appreciated, the method of FIG. 8 may be implement in software, hardware, firmware, or combinations thereof.

[0059] All. In action 801, message information to be presented to an end-user is received. In this embodiment, the message information is received by a slider display format module running in a client computer, and is part of a message (e.g., packet, datagram, a data unit, data structure) received from a remotely located message server computer. The message information may be provided by any source and by any means without detracting from the merits of the present invention.

[0060] In action 802, a caption area containing a first portion of the message information is displayed. In this embodiment, the caption area is displayed in response to the end-user navigating to a certain web page of a certain website. In other embodiments, the caption area is immediately displayed as soon as the message information is received by the display format module. The caption area may display text, rich content, or a combination of both. At any time after action 802, the end-user may save or discard the message information by clicking on a control button within the caption area.

[0061] In action 803, a slider window area containing a second portion of the message information is displayed. In this embodiment, the slider window area is displayed after a predetermined amount of time, which may be configured by the end-user or hard-coded in the display format module. The slider window area may also be displayed at any time after action 802 by having the end-user click on or place a cursor over the caption area.

[0062] In action 804, the slider window area is closed. In this embodiment, the slider window area is closed after a predetermined amount of time, which may be configured by the end-user or hard-coded in the display format module. In other embodiments, the slider window area is closed by having the end-user click anywhere on the caption area.

[0063] As indicated in actions 805 and 806, the slider window area is re-displayed when the end-user acts on it by clicking on or placing a cursor over the caption area.

[0064] As indicated in actions 805, 807, and 804, the slider window area remains closed as long as the message information remains relevant and the end-user has not acted on the caption area. In this embodiment, the message information remains relevant if it still relates to the current web page, the message containing it has not expired, or its display rule specifies that it should remain available.

[0065] As indicated in actions 805, 807, and 808, the caption area and/or the slider window area are removed from the end-user's display monitor when the end-user has not acted on the caption area and the message information is no longer relevant.

[0066] An improved technique for presenting information has been disclosed. While specific embodiments have been provided, it is to be understood that these embodiments are for illustration purposes and not limiting. For example, components described herein as program code may also be implemented in hardware or firmware. Many additional embodiments will be apparent to persons of ordinary skill in the art reading this disclosure. Thus, the present invention is limited only by the following claims.

Claims

1. A method of presenting information to an end-user comprising: receiving a message information over a network; displaying a portion of the message information on a first content area of a display monitor; displaying another portion of the message information on a second content area of the display monitor, the second content area being larger than the first content area; and closing at least a section of the second content area after a predetermined amount of time.

2. The method of claim 1 wherein the second content area is adjacent to an edge of the first content area, and the second content area slides out of the edge of the first content area.

3. The method of claim 1 wherein the second content area is displayed adjacent to an edge of the first content area in response to the end-user acting on the first content area.

4. The method of claim 3 wherein the end-user acts on the first content area by clicking on the first content area.

5. The method of claim 3 wherein the end-user acts on the first content area by moving a cursor over the first content area.

6. The method of claim 1 wherein the message information is stored in a message cache prior to being displayed.

7. The method of claim 1 further comprising re-displaying the second content area in response to the end-user acting on the first content area.

8. The method of claim 7 wherein the end-user acts on the first content area by placing a cursor over the first content area.

9. The method of claim 7 wherein the end-user acts on the first content area by clicking on the first content area.

10. The method of claim 1 further comprising saving the message information in response to an end-user action.

11. The method of claim 1 wherein the message information is packaged in several messages.

12. A method of presenting information to an end-user comprising: receiving a message information; displaying a portion of the message information on a first content area of a display monitor; displaying another portion of the message information on a second content area of the display monitor, the second content area being larger than the first content area; and closing at least a section of the second content area if the end-user does not act on either the first content area or the second content area.

13. The method of claim 12 wherein the second content area is adjacent to an edge of the first content area, and the second content area slides out of the edge of the first content area.

14. The method of claim 12 wherein the second content area is displayed adjacent to an edge of the first content area in response to the end-user acting on the first content area.

15. The method of claim 14 wherein the end-user acts on the first content area by clicking on the first content area.

16. The method of claim 14 wherein the end-user acts on the first content area by moving a cursor over the first content area.

17. The method of claim 12 wherein the message information is stored in a message cache prior to being displayed.

18. The method of claim 12 further comprising saving the message information in response to an end-user action.

19. The method of claim 12 wherein the message information is packaged in several messages.

20. In a computer, a user interface comprising: a caption area displaying information about a subject; and a window area sharing a border with the caption area and containing further information about the subject, the window area having an area larger than the caption area, the window area capable of being automatically displayed and closed without the end-user acting on either the caption area or the window area.

21. The user interface of claim 20 further comprising a control button for removing at least the caption area.

22. The user interface of claim 20 further comprising a control button for saving a content of the window area.

23. The user interface of claim 20 wherein the window area is displayed by sliding it out of a border of the caption area.

24. The user interface of claim 20 wherein the window area and the caption area are adjacent rectangular areas.

25. The user interface of claim 20 wherein the window area and the caption area are separate from a web browser.

26. The user interface of claim 20 wherein the window area and the caption area are included in a web page.

27. A method for presenting information to an end-user over a network: transmitting message information from a server computer in response to the end-user viewing a certain web page; receiving the message information in a client computer; displaying a portion of the message information on a first display area; displaying another portion of the message information on a second display area within a predetermined amount of time after the first display area is displayed.

28. The method of claim 27 further comprising: closing the second display area within a predetermined amount of time after the second display area is displayed.

29. The method of claim 27 further comprising: closing the second display area in response to the end-user viewing another web page.

30. The method of claim 27 wherein the first display area and the second display area are in a web page.

31. The method of claim 27 wherein the first display area and the second display area are separate from a web browser.