Claims
- 1. A computer-assisted method for enabling a user to handle an event, the method comprising enabling the user to perform operations comprising:
create at least one event instance based on a predetermined event definition comprising one or more tasks to be completed in handling the event, a task order, a specification of data from at least one external source needed to complete the tasks, and, for each task, one or more resources associated with completing the task; and process the event instance at least in part by importing the data from the external source, and by iteratively allowing the user to select a task in accordance with the task order and providing access to the resources associated with completing the selected task.
- 2. The method of claim 1 wherein the external source is an Enterprise Resource Planning system.
- 3. The method of claim 1 wherein the external source is an enterprise portal.
- 4. The method of claim 1 wherein at least one task requires the user to fill out a form, and wherein processing the event instance further comprises pre-populating the form with the imported data.
- 5. The method of claim 1 wherein processing the event instance further comprises processing the imported data to produce output data.
- 6. The method of claim 5 wherein processing the event instance further comprises exporting the output data to an external destination.
- 7. The method of claim 6 wherein the external destination is an Enterprise Resource Planning system.
- 8. The method of claim 6 wherein the external destination is an enterprise portal.
- 9. The method of claim 6 wherein the external source and the external destination are the same.
- 10. A system comprising user interface controls to enable a user to perform operations comprising:
create at least one event instance based on a predetermined event definition comprising one or more tasks to be completed in handling an event, a task order, a specification of data from at least one external source needed to complete the tasks, and, for each task, one or more resources associated with completing the task; and process the event instance at least in part by importing the data from the external source, and by iteratively allowing the user to select a task in accordance with the task order and providing access to the resources associated with completing the selected task.
- 11. The system of claim 10 wherein the external source is an Enterprise Resource Planning system.
- 12. The system of claim 10 wherein the external source is an enterprise portal.
- 13. The system of claim 10 wherein at least one task requires the user to fill out a form, and wherein processing the event instance further comprises pre-populating the form with the imported data.
- 14. The system of claim 10 wherein processing the event instance further comprises processing the imported data to produce output data.
- 15. The system of claim 14 wherein processing the event instance further comprises exporting the output data to an external destination.
- 16. The system of claim 15 wherein the external destination is an Enterprise Resource Planning system.
- 17. The system of claim 15 wherein the external destination is an enterprise portal.
- 18. The system of claim 15 wherein the external source and the external destination are the same.
- 19. A machine-readable medium comprising instructions that, when executed, cause a machine to perform operations comprising:
create at least one event instance based on a predetermined event definition comprising one or more tasks to be completed in handling an event, a task order, a specification of data from at least one external source needed to complete the tasks, and, for each task, one or more resources associated with completing the task; and process the event instance at least in part by importing the data from the external source, and by iteratively allowing a task to be selected in accordance with the task order and providing access to the resources associated with completing the selected task.
- 20. The medium of claim 19 wherein the external source is an Enterprise Resource Planning system.
- 21. The medium of claim 19 wherein the external source is an enterprise portal.
- 22. The medium of claim 19 wherein at least one task requires a form to be filled out, and wherein processing the event instance further comprises pre-populating the form with the imported data.
- 23. The medium of claim 19 wherein processing the event instance further comprises processing the imported data to produce output data.
- 24. The medium of claim 23 wherein processing the event instance further comprises exporting the output data to an external destination.
- 25. The medium of claim 24 wherein the external destination is an Enterprise Resource Planning system.
- 26. The medium of claim 24 wherein the external destination is an enterprise portal.
- 27. The medium of claim 24 wherein the external source and the external destination are the same.
CROSS-REFERENCE TO RELATED APPLICATION
[0001] This application is a continuation of U.S. Application Ser. No. 10/137,212, filed Apr. 30, 2002, which claims the benefit of U.S. Provisional Application No. 60/375,371, filed Apr. 24, 2002, the contents of which are hereby incorporated by reference into this application as if set forth herein in full.
Provisional Applications (1)
|
Number |
Date |
Country |
|
60375371 |
Apr 2002 |
US |
Continuations (1)
|
Number |
Date |
Country |
Parent |
10137212 |
Apr 2002 |
US |
Child |
10161066 |
May 2002 |
US |