1. Field of the Invention
The present invention relates in general to promotional marketing methods and systems. More particularly, the invention is directed to methods and systems for distributing promotional offers to business and leisure travelers such as airline consumers by attaching marketing materials to travelers' baggage.
2. Description of the Related Art
Business and leisure travelers such as airline consumers are an important target market for marketers as these consumers typically have higher-than-average incomes. Current efforts to market to this important market segment have been costly and generally ineffective. For example, traditional marketing approaches such as mailing promotional offers to an airline's frequent flier clients face high postage costs and low redemption rates.
Accordingly, a need exists to improve marketing to business and leisure travelers.
In a first aspect, a computer-implemented method of distributing promotional offers to airline consumers is provided. The method includes receiving routing tag information by a processor from an airline computer system, where the routing tag information is associated with an airline consumer's checked baggage and selecting a marketing material by the processor based on the routing tag information. The method further includes providing the selected marketing material from a device in communication with the processor, where the marketing material is configured for attaching to the baggage, attaching the marketing material to the baggage, and returning the baggage with attached marketing material to an airline consumer.
In a first preferred embodiment of the method, the marketing material comprises a discount for new luggage. The marketing material has a coupon for a company's product or service. The coupon preferably has a unique offer code. The method preferably further includes receiving coupon redemption information by the processor indicating that the airline consumer has redeemed the coupon. The method preferably includes generating a promotional fee request from a promoter to a vendor associated with the redeemed coupon.
The method preferably selects the marketing material based on an arrival time of the airline consumer's flight. The marketing material is selected based a profile of the airline consumer. The marketing material is preferably selected based on a weather forecast for the destination at the estimated time of arrival of the airline consumer.
In a second aspect, a computer-implemented method includes maintaining a database in communication with a processor for storing information related to selecting a marketing material, and receiving routing tag information by the processor from an airline computer system, where the routing tag information is associated with an airline consumer's checked baggage. The method further includes selecting a marketing material by the processor based on the routing tag information and the information stored in the database, and providing the selected marketing material from a device in communication with the processor, where the marketing material is configured for attaching to the baggage. The method further includes attaching the marketing material to the baggage, and returning the baggage and the attached marketing material to the airline consumer.
In a second preferred embodiment, the routing tag information further includes an identity of an airline consumer and a destination of the airline consumer. The database further has a client profiles database for storing a client profile associated with the airline consumer. The method further includes selecting the marketing material based on the identity of the airline consumer and the client profile associated with the airline consumer.
The database preferably further includes a destination information database for storing information on airline destinations. The method preferably further includes selecting the marketing material based on the destination of the airline consumer and the destination information database.
The database preferably includes a vendor promotions database. The method preferably further includes selecting the marketing material based on the identity of the airline consumer, the client profile associated with the airline consumer, the client profiles database, and the vendor promotions database. The device providing the marketing material is located at an airline consumer's departing airport. The device providing the marketing material is preferably located at an airline's hub airport. The device providing the marketing material is preferably located at an airline's destination airport.
In a third aspect, a system for distributing promotional offers to airline consumers is provided. The system has an airline computer system configured for providing routing tag information for an airline consumer's checked baggage, and a promotion management system having a database coupled to a processor configured for selecting a marketing material based on the routing tag information. The system also has a device for providing a marketing material where the marketing material is configured for attaching to the checked baggage.
In a third preferred embodiment, the routing tag information further comprises an identity of an airline consumer and a destination of the airline consumer. The database preferably has a client profiles database for storing information about the airline consumer. The processor is preferably further configured for selecting marketing material based on the identity of the airline consumer and a client profile associated with the airline consumer.
The database preferably has a destination information database for storing information on the airline destinations and a processor that is further configured for selecting the marketing material based on the destination of the airline consumer and the destination information database.
The database preferably further has a vendor promotions database; and the processor is further configured for selecting the marketing material based on the identity of the airline consumer, the client profile associated with the airline consumer, the client profiles database, and the vendor promotions database. The device providing the marketing material is preferably located at an airline's hub airport.
These and other features and advantages of the invention will become more apparent with a description of preferred embodiments in reference to the associated drawings.
The following preferred embodiments are directed to systems and methods for distributing marketing materials to business and leisure travelers such as airline consumers. Such systems and methods may be incorporated into existing airline computer and network systems. A promotion management system receives information regarding an airline consumer's checked baggage. The promotion management system has a processor and databases holding such information as client profiles, destination information, and vendor promotions. The processor determines which vendor promotion is mostly likely to be of interest to the airline consumer, and then transmits the selected vendor promotion to a remote device that provides the marketing material. This marketing material, which may be a coupon or a promotional offer, is then attached to the baggage of the airline consumer. The baggage and the attached marketing material are processed and transported to the arrival baggage claim. The airline consumer retrieves the baggage, reviews the marketing material, and may then choose to respond to the marketing material.
One or more embodiments are directed to systems and methods for distributing marketing materials to airline consumers. However, the description is not intended to limit the embodiments to the form disclosed herein, and is not intended to limit the embodiments to distributing marketing materials only to airline consumers. System and methods directed to distributing marketing materials to other leisure and business travelers such as persons traveling via cruise ships, trains, interstate and intrastate buses, and other forms of transportation are contemplated in one or more embodiments.
This method offers a unique means to market to airline consumers. Airline consumers, particularly business travelers, represent a highly desirable target market for marketers. The average income for airline consumers is typically greater than that found in other market segments. In fact, some studies suggest that a sizable portion of airline consumers have annual incomes in excess of $100,000. However, reaching this important market segment using traditional marketing approaches has been largely ineffective.
The method of attaching marketing material on baggage is a new marketing medium that requires airline consumers to interact with the marketing material. At the very least, an airline consumer would read the marketing material and then decide whether to discard the marketing material or redeem an offer. This method may also prompt impulse buying for items that an airline consumer may not have otherwise considered. Regardless of the airline consumer's response to the marketing material, the marketing material creates awareness of a promotional offering more effectively than that other promotional means such as that through print, radio, television, online, and billboard advertising.
Airline consumers may also be individually targeted because they are naturally members of market segments who are attracted to particular goods or services. In general, target marketing partitions the overall market of airline consumers into smaller market segments which enables marketers to direct marketing resources efficiently toward those airline consumers who are more likely to be interested in particular goods or services. Target marketing assumes that market segments can be identified based on the airline consumers' profiles, demographics, purchasing history, current travel destination, and other factors. For example, an airline consumer traveling to Orlando with children leaving on a weekend would likely be more interested in a coupon for a theme park than would an airline consumer traveling alone leaving on a Monday morning.
Furthermore, certain industries offer goods and services such as luggage, theme parks and other venues, rental cars, hotels, and noise cancelling headphones that would target airline consumers. Many of the “near use opportunities” such as rental cars and hotels would benefit from this method as the airline consumer receives an offer at the optimal time and place. This method may also be implemented as a means for an airline consumer to recover the baggage fees frequently charged by airlines. For example, an airline consumer may recover their baggage fee by purchasing new luggage.
The method of attaching marketing materials to baggage is also potentially more cost-effective than traditional means for marketing. For example, current costs for direct mail advertising may exceed $0.52 per card taking into account printing, handling, postage, and waste associated with outdated and incorrect mailing lists. Marketing employing direct mailing also tends to have relatively low redemption rates. The projected costs for attaching marketing material on baggage may be 10% to 30% less than the direct mailing costs. The redemption rates for marketing material attached to baggage promises to be higher than that of traditional methods. This method is also less wasteful than traditional direct mailing because one side of the post card requires postage and address and therefore has no marketing value. In contrast, both sides of a marketing material can be used to double the ad impression. Likewise, two advertisers could share a marketing material each having one side to offer a promotion or discount.
This method could potentially be employed by manufacturers to attract consumers directly to the manufacturer's website and bypass the traditional retail chain. Manufacturers could therefore forego retail markups and could, consequently, charge lower prices. This method could also be employed to direct traffic to a physical store or to encourage an airline consumer to send a text message. For example, a not-for-profit organization may consider implementing a fundraising campaign where passengers can send text messages on their mobile phones to make a contribution.
This method may also enable new performance models for rewarding agents, advertisers, and frontline employees. The use of unique tracking identifiers on marketing materials provide a means for paying based on redemptions. This method is in contrast with traditional advertising where the advertisement is paid upfront and the effectiveness of the advertisement is unknown. This model may also be implemented by charging a flat fee for distribution. Alternatively, the use of unique codes employed in the redemption model could instead be used for sampling purposes. More specifically, if a particular agent is associated with one of the unique numbers on one of the cards, and that card is subsequently identified or sampled at the destination airport, that agent would receive more pay. This would create an incentive for the agent to tag even more bags and thereby insuring broader distribution of the promotional materials.
The marketing materials may attach in several methods and comprise different forms. For example, the marketing materials may attach to the baggage through the use of an elastic string secured to the handles of the baggage. The use of an elastic string requires the airline consumer to have greater interaction with the marketing material. Alternatively, the marketing materials may have an adhesive surface to enable the marketing materials to attach to the surface of baggage. The marketing material may be in the form of a promotional message that is part of the routing tag. However, this approach may increase the costs as promotional messages would typically require color print which may increase the overall costs. Another potential implementation of this approach would print promotional messages on the airline consumer's boarding pass. The marketing materials may be attached during check-in, during transit at an airline hub for example, or at the destination airport.
Depending on the type of marketing material 130, the airline consumer 140 may interact with either a promoter 155 or a vendor 150 through a network 145. If the marketing material 130 is a coupon for discount prices on new luggage, for example, the airline consumer may place and pay for an order with the promoter 155. The promoter 155 may then contact the vendor 150 to instruct the vendor to send the ordered items to the airline consumer 140 and forward the payment, less promotional fees, to the vendor 150. The promoter 155 would receive a promotion fee for facilitating the transaction.
In another example, the marketing material may comprise an offer to enter into a sweepstakes. The airline consumer may then contact the promoter 155 with the offer information. The promoter 155 then accumulates information from the airline consumer 140 and provides it to the vendor 150 for a promotion fee.
These non-limiting examples are for illustration purposes only. Any related types of interactions and/or communications between the airline consumer 140, the promoter 155, and the vendor 150 is in accordance with the spirit of these embodiments.
Details of a promoter management system 500 may be found in
The identity of the airline consumer 140 may be retrieved from information placed on the routing tag which typically includes the name of the airport of departure, the departure time, the airport code of the airport of arrival, the airline code and flight number, and the first and last name of the passenger.
In an embodiment, the special offer may be for a discount or a promotion for a vendor store geographically close to the destination of the airline consumer 140. The special offer may be part of a “deal of the day” business model in which a third party collects personal information from willing consumers and provides offers based on the personal information. In an embodiment, an airline consumer retrieves the baggage 110 with the marketing material 130 and employs a smart phone having the “deal of the day” software application to the scan marketing material 130 to lock in a discount or offer to the airline consumer 140. However, the deal does not necessarily need to be limited for only one day, especially since travelers might not have time to visit the vendor immediately. Instead, the deal may be kept active and valid for an extended time, such as a week or month, depending upon conditions set by the vendor. The airline consumer 140 then goes to the vendor store to purchase the item, or obtain the item if already purchased online or via a smartphone, with the discount or offer.
The routing tag information may have one or more of the following data: name of the airport of the airline consumer's destination, the departure time, the airport code of the destination airport, and/or the identity of the airline consumer.
The database 624 preferably has a client profiles database for storing information about the airline consumer. The processor 623 preferably selects marketing materials 630 based on the identity of the airline consumer and a client profile associated with the airline consumer.
The database 624 preferably has a destination information database for storing information on the airline destinations. The marketing material 630 is determined by selecting a marketing material based on the destination of the airline consumer and the destination information database.
The database 624 preferably has a vendor promotions database such that the marketing material 630 is selected by selecting the marketing material based on the identity of the airline consumer, the client profile associated with the airline consumer, the client profiles database, and the vendor promotions database. The device providing the marketing material 612 is preferably located at an airline's hub airport.
The database 624 preferably holds one or more of the following non-limiting types of databases: a client profile database for storing airline consumer's profiles, demographic, purchasing history; a destination database for storing information about the airline's destinations including weather forecasts, current event, local attractions, theme parks, and recreational facilities; a vendor profiles database for storing information on vendors that have associated with the airline or promoter; a vendor promotions database for storing information on current vendor promotions and their respective target market; and matching rules database for determining how the processor 623 selects a marketing material 610 based on the content of one or more of the databases stored in database 624. The market material 630 is preferably selected based on one or more of the following non-limiting characteristics: airline consumer's profile, demographics, purchasing history, whether the airline consumer is traveling alone or with others on the same reservation, the time, the date, and/or destination.
The marketing material 630 preferably has a coupon for a company's product or service. The coupon preferably has a unique offer code. Coupon redemption information is received by the processor indicating that the airline consumer has redeemed the coupon (step 716). A promotional fee request is generated from a promoter to a vendor is associated with the redeemed coupon (step 717).
The marketing material is preferably selected based on an arrival time of the airline consumer's flight. The marketing material preferably comprises a discount for new luggage. The marketing material is selected based a profile of the airline consumer which is preferably stored in the database. The marketing material 630 is determined by selecting a marketing material 630 based the weather forecast for the destination at the estimated time of arrival of the airline consumer from a database coupled to the processor for storing airline destination information including forecasted weather. For example, advertisers such as baseball teams may choose to advertise only on days having fair weather.
The market material 630 is preferably selected based on one or more of the following non-limiting characteristics: airline consumer's profile, demographics, purchasing history, whether the airline consumer is traveling alone or with others, the time, the date, and/or destination.
The process preferably selects marketing material based on the identity of the airline consumer and the client profile associated with the airline consumer. The process preferably selects the marketing material further comprises selecting a marketing material based on the destination of the airline consumer and the destination information database.
Although the invention has been discussed with reference to specific embodiments, it is apparent and should be understood that the concept can be otherwise embodied to achieve the advantages discussed. The preferred embodiments above have been described primarily as systems and methods for distributing marketing materials via baggage tagging to airline consumers is disclosed. In this regard, the foregoing description of the system and methods is present for purposes of illustration and description. Furthermore, the description is not intended to limit the invention to the form disclosed herein. Accordingly, variants and modifications consistent with the following teachings, skill, and knowledge of the relevant art, are within the scope of the present invention. The embodiments described herein are further intended to explain modes known for practicing the invention disclosed herewith and to enable others skilled in the art to utilize the invention in equivalent, or alternative embodiments and with various modifications considered necessary by the particular application(s) or use(s) of the present invention.
This application relates to, claims priority from, and incorporates herein by reference, as if fully set forth, U.S. Provisional Patent Application Ser. No. 61/333,920 filed on May 12, 2010 and titled “COUPON PROMOTION VIA LUGGAGE TAGGING.”
Number | Date | Country | |
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61333920 | May 2010 | US |