RELAY APPARATUS, COMMUNICATION SYSTEM, RELAY METHOD, AND PROGRAM

Abstract

A relay apparatus capable of reducing a load on a private branch exchange when an incoming call is made to an extension representative number is provided. A relay apparatus (1) includes a reception unit (2), a generation unit (4), and a transmission unit (6). The reception unit (2) receives, from the private branch exchange, incoming call notification information indicating an incoming call notification, which is a notification indicating that the incoming call is made to the extension representative number. The generation unit (4) generates a push notification request corresponding to the incoming call notification for each of a plurality of mobile terminals belonging to the group of the extension representative number based on the incoming call notification information. The transmission unit (6) performs processing for transmitting the push notification request to the corresponding mobile terminal.

Description

Claims

1. A relay apparatus comprising: hardware, including a processor and memory;reception unit implemented at least by the hardware and configured to receive, from a private branch exchange, incoming call notification information indicating an incoming call notification, which is a notification indicating that an incoming call is made to an extension representative number;generation unit implemented at least by the hardware and configured to generate a push notification request corresponding to the incoming call notification for each of a plurality of mobile terminals belonging to a group of the extension representative number based on the incoming call notification information; andtransmission unit implemented at least by the hardware and configured to perform processing for transmitting the push notification request to the corresponding mobile terminal.

2. The relay apparatus according to claim 1, wherein the generation unit converts the incoming call notification information into a push notification request addressed to each mobile terminal.

3. The relay apparatus according to claim 2, wherein the generation unit generates the push notification request from terminal numbers of a plurality of the mobile terminals belonging to the group of the extension representative number included in the incoming call notification information and the extension representative number.

4. The relay apparatus according to claim 3, wherein the generation unit generates the push notification request including a call pickup special number which is a number for responding to an incoming call to the extension representative number, the extension representative number, and a caller number which is a number of a telephone which has made a call to the extension representative number.

5. The relay apparatus according to claim 1, wherein the transmission unit transmits the push notification request to a push notification server that transmits a push notification to the mobile terminal.

6. The relay apparatus according to claim 1, wherein, when the reception unit receives, from the private branch exchange, non-response notification information indicating a notification that one of a plurality of the mobile terminals has responded to an incoming call to the extension representative number, the generation unit generates a push notification request corresponding to the non-response notification information to each of all the mobile terminals, belonging to the group of the extension representative number, including the mobile terminal which is responding to the incoming call, and the transmission unit transmits the push notification request corresponding to the non-response notification information to all the mobile terminals.

7. A communication system comprising: the relay apparatus according to claim 1; andthe private branch exchange.

8. The communication system according to claim 7, wherein the private branch exchange compares a caller number, which is a number of a telephone that has made a call to the extension representative number, with a caller number included in a request transmitted from the mobile terminal that has responded to the incoming call, and connects a call between the telephone and the mobile terminal that has responded to the incoming call when both of them match.

9. The communication system according to claim 7, further comprising a push notification server that is a server configured to transmit a push notification to a mobile terminal, wherein the transmission unit transmits the push notification request to the push notification server that transmits a push notification to the mobile terminal.

10. A relay method comprising: receiving, from a private branch exchange, incoming call notification information indicating an incoming call notification, which is a notification indicating that an incoming call is made to an extension representative number;generating a push notification request corresponding to the incoming call notification for each of a plurality of mobile terminals belonging to a group of the extension representative number based on the incoming call notification information; andperforming processing for transmitting the push notification request to the corresponding mobile terminal.

11. The relay method according to claim 10, further comprising converting the incoming call notification information into a push notification request addressed to each mobile terminal.

12. The relay method according to claim 11, further comprising generating the push notification request from terminal numbers of a plurality of the mobile terminals belonging to the group of the extension representative number included in the incoming call notification information and the extension representative number.

13. The relay method according to claim 12, further comprising generating the push notification request including a call pickup special number which is a number for responding to an incoming call to the extension representative number, the extension representative number, and a caller number which is a number of a telephone which has made a call to the extension representative number.

14. The relay method according to claim 10, further comprising transmitting the push notification request to a push notification server that transmits a push notification to the mobile terminal.

15. The relay method according to claim 10, further comprising, when receiving, from the private branch exchange, non-response notification information indicating a notification that one of a plurality of the mobile terminals has responded to an incoming call to the extension representative number, generating a push notification request corresponding to the non-response notification information to each of all the mobile terminals, belonging to the group of the extension representative number, including the mobile terminal which is responding to the incoming call, and transmitting the push notification request corresponding to the non-response notification information to all the mobile terminals.

16. A non-transitory computer readable medium storing a program for causing a computer to execute the relay method according to claim 10.