RETAIL AUTOMATION PLATFORM

Abstract

A platform for retail automation may be provided. A system may comprise a housing comprising: an internal layer for storing products, and an external layer for enabling an interaction with a user; an access door; and an automated product delivers means, the automated product delivery means being configured to: receive a request for a product, initiate a retrieval of the requested product, and transport the product to the external layer via the access door. A method may comprise displaying, via a touchscreen display, information regarding a plurality of products stored in a storage area; receiving, via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a card reader, a card provided by the customer; effecting payment for the selected product; and automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area.

Description

FIELD OF DISCLOSURE

The present disclosure generally relates to point-of-sale commerce automation methods and systems.

BACKGROUND

The point-of-sale (POS) is the time and place where a retail transaction is completed. It is the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. The POS in various retail situations would use customized hardware and software tailored to their particular requirements. In fact, the retailing industry is one of the predominant users of POS terminals.

A retail point of sale system typically includes a cash register (which in recent times comprises a computer, monitor, cash drawer, receipt printer, customer display and a barcode scanner) and the majority of retail POS systems also include a debit/credit card reader.

The POS unit handles the sales to the consumer but it is only one part of the entire POS system used in a retail business. “Back-office” computers typically handle other functions of the POS system such as inventory control, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are to store sales and inventory information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis.

Conventional POS technology does not enable retailers to automate the shopping, purchase, and delivery process accompanying the consumer's retail experience. Rather, conventional POS technology only facilitates the transactional process once the shopping and product acquisition have been manually performed by the consumer. This requires, among many other limitations, the retailer to grant its patrons physical access to its inventory (hereinafter referred to as the “retail area”). In turn, the patron must physically navigate and search through the retail area, manually retrieve the desired inventory, and proceed to the POS portion of the store-front for purchasing the retrieved inventory. During this process, the consumer may call upon the retailers human resource for assistance in navigation, questions about inventory offers and pricing, as well as re-organization of disorganized consumer re-shelving of unpurchased inventory.

To facilitate an optimal consumer experience, one which is mutually beneficial to the retailer, retailers have invested considerably in the study and organization of their physically accessible inventory layout. For example, a retailer may arrange promotional offers throughout the inventory, carefully placing promotional products in high-traffic areas, or spontaneously purchased products near the POS portion of the retail area. Nevertheless, these solutions do not address the retailer's pain point of human resource and merchandizing expenditures. Further still, such conventional solutions do not address the consumer's desire to engage in a more convenient and efficient retail experience.

Furthermore, with the advent of electronic-commerce, consumers have benefited from the advantage of a home shopping experience over a telecommunications network environment. Electronic shopping carts have replaced the traditional shopping carts used to navigate a retailer's physical store front. Nevertheless, and although consumers have benefited from a more convenient home shopping experience, conventional electronic shopping carts do not address the consumer's desire for the instant gratification received in obtaining products more proximate to the time of purchase, as a customer would experience at a POS of a retail location.

BRIEF OVERVIEW

This brief overview is provided to introduce a selection of concepts in a simplified form that are further described below in the Detailed Description. This brief overview is not intended to identify key features or essential features of the claimed subject matter. Nor is this brief overview intended to be used to limit the claimed subject matter's scope.

The present disclosure generally relates to systems and methods for providing retail shopping experiences to customers. In particular, the present disclosure seeks to integrate the conventional online shopping experience with the conventional brick-and-mortar store shopping experience in new and novel ways for providing overall enhanced retail shopping experiences to customers. Accordingly, embodiments of the present disclosure provide a retail automation platform. The platform may be comprised of, but not limited to, a combination of various methods, systems, apparatuses, and computer-readable mediums.

A system may comprise a housing comprising: an internal layer for storing products, and an external layer for enabling an interaction with a user; an access door; and an automated product delivers means, the automated product delivery means being configured to: receive a request for a product, initiate a retrieval of the requested product, and transport the product to the external layer via the access door. A method may comprise displaying, via a touchscreen display, information regarding a plurality of products stored in a storage area; receiving, via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a card reader, a card provided by the customer; effecting payment for the selected product; and automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area.

The aforementioned systems and methods, as well as those embodiments mentioned below, may be deployed, at least in part, in a telecommunications network environment. As such, the methods and systems of the retail automation platform may receive a product request at a remote location via, for example, the internet. The requestor of the product (e.g., consumer) may receive a code associated with the product request. The code may be received via the telecommunications network to a computing device associated with the consumer (e.g., mobile computing device application, web-applications, email, SMS, and the like.) The consumer may then arrive at a physical location (e.g., a system, a retail station or retail store consistent with embodiments of the retail automation platform). Various embodiments of the physical housing, architecture, design and configuration associated with the physical location below (e.g., the system, the retail station or retail station) are detailed below.

In some embodiments, the consumer may then provide an identification (e.g., the code, a card associated with a financial institution, loyalty card, a username/login, or other identification means) to a computing device located at the physical location associated with the platform. The computing device may identify the consumer and retrieve a profile for the consumer. The profile may indicate the requested product. The platform may then be configured to access an on-premises storage area to retrieve the product. As will be detailed below, the storage area may be an automated warehouse controlled by robotic apparatuses. The product may then be delivered to the consumer in accordance to the automated delivery means disclosed herein.

A financial transaction associated with the product delivery may be facilitated. The transaction may occur either prior to the consumer's position of the product (via the telecommunications network, at the time of the request), or, in other embodiments, upon a period of time after the consumer has taken position of the product. Details with regard to the financial transaction process will be detailed in the present disclosure.

The objectives of the retail automation platform may include, but not be limited to, the following:

• • A delivery of a unique shopping experience, where the clients interact with the brand in a revolutionary way;
  • An integration of different technologies with the ultimate goal to simplify and enhance the shopping experience without overloading the consumer's mind;
  • A provision of immediate satisfaction with instant product delivery;
  • A creation of fun and excitement (e.g., appealing interactions for all demographics);
  • A provision of a brand experience and a social platform (e.g., a lounge rather than store);
  • A provision of bridge between the brand and the consumer; and
  • A provision of a remotely managed retail location;
  • A provision of automated retailing via a new concept store in which customers can shop and experience everything by themselves without interacting with sales persons, sales associates, or retail clerks;
  • A provision of a retail concept store in which the customer uses online technology to select, order and pay for the product, but with the benefit that customer receives, takes positions, or has the ability to retrieve the product at a time convenient for the customer (e.g., upon arrival at a physical premises associated with the platform);
  • A provision of an automated warehouse (internal storage area);
  • A provision of a Wrapping Display Concept (customer facing area);
  • An integration of an operating system for point of service analytics; and
  • A display of Visual Concepts (external platform architecture and design).

The Following Embodiments

The following disclosure provides example embodiments that are explanatory only. Not each of the embodiments disclose the platform as a whole. Rather, the following may be combined, replaced, or modified with other embodiments disclosed throughout the present disclosure. Accordingly, the foregoing brief overview and the following description should not be considered to be restrictive. Further, features or variations may be provided in addition to those set forth herein. For example, embodiments may be directed to various platform layouts that are not applicable to other embodiments of the present disclosure. However still, certain aspects of the following embodiments may be applicable to the other embodiments as described throughout the detailed description.

Embodiments of the present disclosure may relate to a method for providing a retail automation platform reading, by a first card readers or identification/payment method to be utilized disposed proximate an access point to a retail station, a first card or identification/payment method to be utilized provided by a customer; opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the retail station; displaying, to the customer via a touchscreen display disposed at the retail station, information regarding a plurality of products stored in a storage area; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a second card readers or identification/payment method to be utilized disposed at the retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

The aforementioned embodiments may comprise a retail station located at, for example, but not limited to, an airport, a retail store, a shopping mall, a hotel, a subway station, a train station or any other high traffic area. Furthermore, the first card or identification/payment method to be utilized used to may be the same as the second card or identification/payment method to be utilized in some embodiments, while different cards in other embodiments. The cards may comprise a credit card, a loyalty or reward card, a gift card, an identification card, a debit card or any other method of payment existent or to be created. Accordingly, the card readers or the identification method to be utilized may be configured to read any card-type and provide corresponding authentication. A printing means (e.g., a thermal printer) may also be provided for printing. In this way, a receipt and other product or transactional documentation may be printed.

Consistent with embodiments, the card readers or the identification method to be utilized may be disposed adjacent to the access point. The access point may comprise, for example, a sliding door, which may be a glass door. In general, the access point may comprise glass.

Still consistent with embodiments, a touchscreen display may be configured to display, to the customer information regarding a plurality of products stored in a storage area via a multimedia means including, but not limited to, for example, displaying a video (which may be limited or unlimited in time duration), at least one photograph, at least one images, and three-dimensional (3D) renderings of products which may interface with the customer to allow for 3D rendering manipulation (e.g., via a computing input device which may include, but not be limited to, for example, a gesture detection mechanism). The displayed information may further comprise a written discretion of a product.

Further still, embodiments may enable a capturing of surveillance video of the retail station, via, for example, a camera used for surveillance. Moreover, embodiments of the present disclosure may comprise a lounge area having one more pieces of comfortable furniture, including, for example, but not limited to a comfortable couch or chairs, an audio system (speakers which may be arranged to create a surround sound environment). The area may comprise room to dispose rolling luggage.

Embodiments of the present disclosure may further relate to a method for providing a retail automation platform reading, by a first card readers or identification/payment method to be utilized disposed at a retail store, a first card or identification/payment method to be utilized provided by a customer; opening, based on the reading of the first card or identification/payment method to be utilized, an access point to a browsing area of the retail store; displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a second card readers or identification/payment method to be utilized disposed in the browsing area, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store.

In accordance to the various embodiments, automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store comprises movement of the selected product via a robotic arm.

In accordance to the various embodiments, automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store comprises movement of a movable tray.

In accordance to the various embodiments, automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store comprises use of an elevator which receives the product and facilitates its movement to the dispensing area of the browsing area.

In accordance to the various embodiments, the dispensing area of the browsing area comprises a dispensing box.

In accordance to the various embodiments, the method further includes capturing, via a surveillance camera, video of the browsing area.

Yet further embodiments of the present disclosure relate to a method for providing a retail automation platform reading, by a first card readers or identification/payment method to be utilized disposed at a retail store, a first card or identification/payment method to be utilized provided by a customer; opening, based on the reading of the first card or identification/payment method to be utilized, an access point to a browsing area of the retail store; displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a second card readers or identification/payment method to be utilized disposed in the browsing area, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store.

Still consistent with embodiments of the present disclosure, a method for automated retail may be provided. The method may comprise displaying, to a customer via a touchscreen display disposed in a browsing area of a retail store, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a card readers or identification/payment method to be utilized disposed in the browsing area, a card provided by the customer, and effecting payment for the selected product utilizing the read card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store.

Embodiments of the present disclosure may further relate to a method for providing a retail automation platform displaying, to a customer via a touchscreen display disposed in a browsing area of a retail store, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a card readers or identification/payment method to be utilized disposed in the browsing area, a card provided by the customer, and effecting payment for the selected product utilizing the read card; and automatically effecting movement of, via apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store.

Further still, embodiments of the present disclosure may relate to a method for providing a retail automation platform reading, by a first card readers or identification/payment method to be utilized disposed adjacent a first access point into a first browsing area of a retail store, a first card or identification/payment method to be utilized provided by a first customer; opening, based on the reading of the first card or identification/payment method to be utilized, the first access point to the first browsing area of the retail store; displaying, to the first customer via a first touchscreen display disposed in the first browsing area, information regarding a plurality of products stored in a warehouse area of the retail store; while displaying to the first customer via the first touchscreen display information regarding a plurality of products, reading, by a second card readers or identification/payment method to be utilized disposed adjacent a second access point into a second browsing area of the retail store, a second card or identification/payment method to be utilized provided by a second customer; opening, based on the reading of the second card or identification/payment method to be utilized, the second access point to the second browsing area of the retail store; displaying, to the second customer via a second touchscreen display disposed in the second browsing area, information regarding a plurality of products stored in the warehouse area of the retail store; receiving, from the second customer via the second touchscreen display, input corresponding to selection of a first selected product; reading, by a third card readers or identification/payment method to be utilized disposed in the second browsing area, a third card provided by the second customer, and effecting payment for the first selected product utilizing the read third card; receiving, from the first customer via the first touchscreen display, input corresponding to selection of a second selected product; reading, by a fourth card readers or identification/payment method to be utilized disposed in the first browsing area, a fourth card provided by the first customer, and effecting payment for the second selected product utilizing the read fourth card; automatically effecting movement of, via robotic apparatus disposed at the retail store, the first selected product from the warehouse area of the retail store to a dispensing area of the second browsing area of the retail store; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the second selected product from the warehouse area of the retail store to a dispensing area of the first browsing area of the retail store. The plurality of the cards may be different cards, the same card, or a combination of both same and different cards.

Yet further embodiments of the present disclosure may relates to a method for providing a retail automation platform displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; printing, by a printer disposed adjacent the touchscreen display, a slip comprising an identifier of a cart; reading, by a first card readers or identification/payment method to be utilized disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized provided by the customer; opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the first retail station of the retail store; receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip; reading, by a second card readers or identification/payment method to be utilized disposed at the first retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

In accordance to the various embodiments, receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises receiving input, via a touchscreen display, corresponding to numbers printed on the slip.

In accordance to the various embodiments, receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises receiving input, via a touchscreen display, corresponding to an alphanumeric string printed on the slip.

In accordance to the various embodiments, receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises scanning the slip.

In accordance to the various embodiments, receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises receiving input, via a touchscreen display, corresponding to a cart number.

In accordance to the various embodiments, receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises receiving data corresponding to cart details.

In accordance to the various embodiments, receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises taking a photo of the slip.

Still consistent with embodiments of the present disclosure, a method for automated retail may be provided. The method may comprise displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; printing, by a printer disposed adjacent the touchscreen display, a slip comprising an identifier of a cart; scanning, by a reader disposed at the retail store adjacent an access point to a first retail station, the slip; opening, based on the reading of the slip, the access point to the first retail station of the retail store; receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip; reading, by a card readers or identification/payment method to be utilized disposed at the first retail station, a card provided by the customer, and effecting payment for the selected product utilizing the read card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

Embodiments of the present disclosure may relate to a method for providing a retail automation platform displaying, to a first customer via a first touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the first customer via the first touchscreen display, input corresponding to selection of a first selected product; printing, by a printer disposed adjacent the first touchscreen display, a slip comprising an identifier of a cart including the first selected product; reading, by a first reader disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized or the first slip provided by the first customer; opening, based on the reading of the first card or identification/payment method to be utilized or the first slip, the access point to the first retail station of the retail store; receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip; reading, by a second reader disposed at the first retail station, a second card or identification/payment method to be utilized provided by the first customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via robotic apparatus disposed at the retail store, the first selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store; reading, by a third reader disposed at a retail store, a third card provided by a second customer; opening, based on the reading of the third card, a second access point to a second retail station of the retail store; displaying, to the second customer via a second touchscreen display disposed at the second retail station, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the second customer via the second touchscreen display, input corresponding to selection of a second selected product; reading, by a fourth reader disposed at the second retail station, a fourth card provided by the second customer, and effecting payment for the selected product utilizing the read fourth card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the second retail station of the retail store.

Furthermore, embodiments of the present disclosure may relate to a method for providing a retail automation platform displaying, to a first customer via a display of an electronic device of the customer, a webpage comprising information regarding a plurality of products stored in a warehouse area of a retail store; receiving, from the first customer via the electronic device, input corresponding to selection of a first selected product; providing, to the first customer, an identifier of a cart including the first selected product; reading, by a first reader disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized or the first slip provided by the first customer; opening, based on the reading of the first card or identification/payment method to be utilized or a document including the identifier of the cart, the access point to the first retail station of the retail store; receiving, at a device of the first retail station, the identifier of the cart; reading, by a second reader disposed at the first retail station, a second card or identification/payment method to be utilized provided by the first customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via robotic apparatus disposed at the retail store, the first selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store; reading, by a third reader disposed at a retail store, a third card provided by a second customer; opening, based on the reading of the third card, a second access point to a second retail station of the retail store; displaying, to the second customer via a second touchscreen display disposed at the second retail station, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the second customer via the second touchscreen display, input corresponding to selection of a second selected product; reading, by a fourth reader disposed at the second retail station, a fourth card provided by the second customer, and effecting payment for the selected product utilizing the read fourth card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the second retail station of the retail store.

Yet further embodiments of the present disclosure may relate to a method for providing a retail automation platform displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; printing, by a printer disposed adjacent the touchscreen display, a slip comprising an identifier of a first selected product; reading, by a first card readers or identification/payment method to be utilized disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized provided by the customer; opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the first retail station of the retail store; receiving, at a device of the first retail station, the identifier of the first selected product that was printed on the slip; reading, by a second card readers or identification/payment method to be utilized disposed at the first retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

Further still, embodiments of the present disclosure may relate to a method for providing a retail automation platform reading, by a first card readers or identification/payment method to be utilized disposed adjacent a first access point into a first browsing area of a retail store, a first card or identification/payment method to be utilized provided by a first customer; opening, based on the reading of the first card or identification/payment method to be utilized, the first access point to the first browsing area of the retail store; displaying, to the first customer via a first touchscreen display disposed in the first browsing area, first information regarding a product stored in a warehouse area of the retail store, the first information including a first price; receiving, from the first customer via the first touchscreen display, input corresponding to selection of the product; reading, by a second card readers or identification/payment method to be utilized disposed in the first browsing area, a second card or identification/payment method to be utilized provided by the first customer, and effecting payment for the product utilizing the read second card; automatically effecting movement of, via robotic apparatus disposed at the retail store, one of the product from the warehouse area of the retail store to a dispensing area of the first browsing area of the retail store; updating, from a location remote from the retail store via an electronic interface associated with the retail store, a price associated with the product; reading, by a third card readers or identification/payment method to be utilized disposed adjacent a second access point into a second browsing area of the retail store, a third card provided by a second customer; opening, based on the reading of the third card, the second access point to the second browsing area of the retail store; displaying, to the second customer via a second touchscreen display disposed in the second browsing area, second information regarding the product, the second information including a second price representing the updated price that is different than the first price; receiving, from the second customer via the second touchscreen display, input corresponding to selection of the product; reading, by a fourth card readers or identification/payment method to be utilized disposed in the second browsing area, a fourth card provided by the second customer, and effecting payment for the product utilizing the read fourth card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, one of the product from the warehouse area of the retail store to a dispensing area of the second browsing area of the retail store.

Various embodiments disclosed herein may relate to a method for providing a retail automation platform reading, by a first card readers or identification/payment method to be utilized disposed adjacent a first access point into a first browsing area of a retail store, a first card or identification/payment method to be utilized provided by a first customer; opening, based on the reading of the first card or identification/payment method to be utilized, the first access point to the first browsing area of the retail store; displaying, to the first customer via a first touchscreen display disposed in the first browsing area, first information regarding a product stored in a warehouse area of the retail store; receiving, from the first customer via the first touchscreen display, input corresponding to selection of the product; reading, by a second card readers or identification/payment method to be utilized disposed in the first browsing area, a second card or identification/payment method to be utilized provided by the first customer, and effecting payment for the product utilizing the read second card; automatically effecting movement of, via robotic apparatus disposed at the retail store, one of the product from the warehouse area of the retail store to a dispensing area of the first browsing area of the retail store; updating, from a location remote from the retail store via an electronic interface associated with the retail store, information associated with the product; reading, by a third card readers or identification/payment method to be utilized disposed adjacent a second access point into a second browsing area of the retail store, a third card provided by a second customer; opening, based on the reading of the third card, the second access point to the second browsing area of the retail store; displaying, to the second customer via a second touchscreen display disposed in the second browsing area, second information regarding the product, the second information including the one or more updates to information associated with the product; receiving, from the second customer via the second touchscreen display, input corresponding to selection of the product; reading, by a fourth card readers or identification/payment method to be utilized disposed in the second browsing area, a fourth card provided by the second customer, and effecting payment for the product utilizing the read fourth card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, one of the product from the warehouse area of the retail store to a dispensing area of the second browsing area of the retail store.

Embodiments of the present disclosure may further relate to a method for providing a retail automation platform displaying, to a customer via a touchscreen display disposed at a lounge of a retail station, information regarding a plurality of products stored in a storage area; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a second card readers or identification/payment method to be utilized disposed at the retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

Embodiments of the present disclosure may relate to a retail station comprising a storage area storing a plurality of products; a lounge area comprising comfortable seating; an access point configured to selectively provide access to the lounge area; a first reader disposed adjacent the access point configured to allow access to the lounge area via the access point; a touchscreen display disposed within the lounge area configured to present information regarding the plurality of products to a user in the lounge area and allow the user to select one of the products for purchase; a second reader disposed adjacent the touchscreen display configured to allow the user to pay for the selected product; and robotic components configured to, based on payment for the selected product, move the selected product from the storage area to a dispensing box in the lounge area. The robotic components may comprise, but not be limited to, a robotic arm, movable tray, and an elevator.

Furthermore, embodiments of the present disclosure may relate to a system comprising a storage area storing a plurality of products; a browsing area; an access point configured to selectively provide access to the browsing area; a first reader disposed adjacent the access point configured to allow access to the lounge area via the access point; a touchscreen display disposed within the lounge area configured to present information regarding the plurality of products to a user in the lounge area and allow the user to select one of the products for purchase; a second reader disposed adjacent the touchscreen display configured to allow the user to pay for the selected product; and robotic components configured to, based on payment for the selected product, move the selected product from the storage area to a dispensing box in the lounge area.

Embodiments of the present disclosure may further relate to a retail station comprising a storage area storing a plurality of products; a lounge area comprising comfortable seating; an access point configured to selectively provide access to the lounge area; a first reader disposed adjacent the access point configured to allow access to the lounge area via the access point; a touchscreen display disposed within the lounge area configured to present information regarding the plurality of products to a user in the lounge area and allow the user to select one of the products for purchase; a second reader disposed adjacent the touchscreen display configured to allow the user to pay for the selected product; and robotic components configured to, based on payment for the selected product, move the selected product from the storage area to a dispensing area in the lounge area; one or more computer readable medium containing computer executable instructions for performing a method comprising reading, by the first reader, a first card or identification/payment method to be utilized provided by a customer; opening, based on the reading of the first card or identification/payment method to be utilized, the access point of the retail station; displaying, to the customer via the touchscreen display, information regarding products stored in the storage area; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by the second reader, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via the robotic components, the selected product from the storage area to the dispensing area.

Embodiments of the present disclosure may relate to one or more non-transitory computer readable mediums containing computer executable instructions configured to perform a method comprising reading, by a first card readers or identification/payment method to be utilized disposed proximate an access point to a retail station, a first card or identification/payment method to be utilized provided by a customer; opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the retail station; displaying, to the customer via a touchscreen display disposed at the retail station, information regarding a plurality of products stored in a storage area; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a second card readers or identification/payment method to be utilized disposed at the retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

Further still, embodiments of the present disclosure may relate to a method for providing a retail automation platform displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; printing, by a printer disposed adjacent the touchscreen display, a slip comprising a barcode; reading, by a first reader disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized provided by the customer or the barcode printed on the slip; opening, based on the reading of the first card or identification/payment method to be utilized or the barcode, the access point to the first retail station of the retail store; reading, at the first retail station, the barcode that was printed on the slip; reading, at the first retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

Various embodiments of the present disclosure may relate to one or more non-transitory computer readable mediums containing computer executable instructions configured to perform a method comprising reading, by a first card readers or identification/payment method to be utilized disposed proximate an access point to a retail station, a first card or identification/payment method to be utilized provided by a customer; opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the retail station; displaying, to the customer via a touchscreen display disposed at the retail station, information regarding a plurality of products stored in a storage area; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; reading, by a second card readers or identification/payment method to be utilized disposed at the retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

Further embodiments of the present disclosure may relate to a method for providing a retail automation platform displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products; printing, by a printer disposed adjacent the touchscreen display, a slip comprising an identifier of a cart; reading, by a first card readers or identification/payment method to be utilized disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized provided by the customer; opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the first retail station of the retail store; receiving, via a microphone disposed at the first retail station, voice input corresponding to the identifier of the cart that was printed on the slip; reading, by a second card readers or identification/payment method to be utilized disposed at the first retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

Embodiments disclosed herein relate to one or more non-transitory computer readable media containing computer executable instructions configured to perform a disclosed method. Others aspects relate to disclosed methods, systems, and apparatus. In embodiments where a platform user may request or purchase a product (via a telecommunication network), but retrieve the product at an on-premises platform location, computer readable mediums may be employed, at least in part, over, for example, a server environment as will be detailed with reference to FIG. 13.

One or more perceived needs are believed to be met by one or more aspects and features of the embodiments disclosed herein. Both the foregoing brief overview and the following detailed description provide examples and are explanatory only. Accordingly, the foregoing brief overview and the following detailed description should not be considered to be restrictive. Further, features or variations may be provided in addition to those set forth herein. For example, embodiments may be directed to various feature combinations and sub-combinations described in the detailed description.

BRIEF DESCRIPTION OF THE DRAWINGS

The present disclosers includes many aspects and features. Moreover, while many aspects and features relate to, and are described in, the context of the retail industry, embodiments of the present disclosure are not limited to use only in this context, as will become apparent from the following summaries and detailed descriptions of aspects, features, and one or more embodiments disclosed herein.

The accompanying drawings, which are incorporated in and constitute a part of this disclosure, illustrate various embodiments of the present disclosure. The drawings contain representations of various trademarks and copyrights owned by the Applicants. In addition, the drawings may contain other marks owned by third parties and are being used for illustrative purposes only. All rights to various trademarks and copyrights represented herein, except those belonging to their respective owners, are vested in and the property of the Applicants. The Applicants retain and reserve all rights in their trademarks and copyrights included herein, and grant permission to reproduce the material only in connection with reproduction of the granted patent and for no other purpose.

Furthermore, the drawings may contain text or captions that may explain certain embodiments of the present disclosure. This text is included for illustrative, non-limiting, explanatory purposes of certain embodiments detailed in the present disclosure. In the drawings:

FIG. 1 illustrates an embodiment of retail automation platform 100, wherein two customer shopping lounges are provided.

FIG. 2 illustrates an embodiment of retail automation platform 200, wherein a plurality of customer shopping lounges are provided;

FIG. 3 illustrates a perspective view 300 of an embodiment of retail automation platform 300;

FIG. 4 illustrates an external perspective view 400 on an external embodiment of retail automation platform 400;

FIG. 5 illustrates an embodiment of a first layout 500 for retail automation platform 500;

FIG. 6 illustrates an embodiment of a second layout 600 for retail automation platform 500;

FIG. 7 illustrates an embodiment of a third layout 700 for retail automation platform 600;

FIG. 8 illustrates an embodiment of a fourth layout 800 for retail automation platform 700;

FIG. 9 illustrates an embodiment of a fifth layout 900 for retail automation platform 800;

FIG. 10 illustrates an embodiment of a sixth layout 1000 for retail automation platform 900;

FIG. 11 illustrates an embodiment of a seventh layout 1100 for retail automation platform 1000;

FIG. 12 illustrates an embodiment of the retail automation platform in which a remote request for a product may be received for on-premises delivery and retrieval; and

FIG. 13 illustrates an embodiment of a computing environment for providing retail automation platform 100.

DETAILED DESCRIPTION

As a preliminary matter, it will readily be understood by one having ordinary skill in the relevant art that the present disclosure has broad utility and application. As should be understood, any embodiment may incorporate only one or a plurality of the above-disclosed aspects of the disclosure and may further incorporate only one or a plurality of the above-disclosed features. Furthermore, any embodiment discussed and identified as being “preferred” is considered to be part of a best mode contemplated for carrying out the embodiments of the present disclosure. Other embodiments also may be discussed for additional illustrative purposes in providing a full and enabling disclosure. As should be understood, any embodiment may incorporate only one or a plurality of the above-disclosed aspects of the display and may further incorporate only one or a plurality of the above-disclosed features. Moreover, many embodiments, such as adaptations, variations, modifications, and equivalent arrangements, will be implicitly disclosed by the embodiments described herein and fall within the scope of the present disclosure.

Accordingly, while embodiments are described herein in detail in relation to one or more embodiments, it is to be understood that this disclosure is illustrative and exemplary of the present disclosure, and are made merely for the purposes of providing a full and enabling disclosure. The detailed disclosure herein of one or more embodiments is not intended, nor is to be construed, to limit the scope of patent protection afforded in any claim of a patent issuing here from, which scope is to be defined by the claims and the equivalents thereof. It is not intended that the scope of patent protection be defined by reading into any claim a limitation found herein that does not explicitly appear in the claim itself.

Thus, for example, any sequence(s) and/or temporal order of steps of various processes or methods that are described herein are illustrative and not restrictive. Accordingly, it should be understood that, although steps of various processes or methods may be shown and described as being in a sequence or temporal order, the steps of any such processes or methods are not limited to being carried out in any particular sequence or order, absent an indication otherwise. Indeed, the steps in such processes or methods generally may be carried out in various different sequences and orders while still falling within the scope of the present disclosure. Accordingly, it is intended that the scope of patent protection is to be defined by the issued claim(s) rather than the description set forth herein.

Additionally, it is important to note that each term used herein refers to that which an ordinary artisan would understand such term to mean based on the contextual use of such term herein. To the extent that the meaning of a term used herein—as understood by the ordinary artisan based on the contextual use of such term—differs in any way from any particular dictionary definition of such term, it is intended that the meaning of the term as understood by the ordinary artisan should prevail.

Regarding applicability of 35 U.S.C. §112, ¶6, no claim element is intended to be read in accordance with this statutory provision unless the explicit phrase “means for” or “step for” is actually used in such claim element, whereupon this statutory provision is intended to apply in the interpretation of such claim element.

Furthermore, it is important to note that, as used herein, “a” and “an” each generally denotes “at least one,” but does not exclude a plurality unless the contextual use dictates otherwise. When used herein to join a list of items, “or” denotes “at least one of the items,” but does not exclude a plurality of items of the list. Finally, when used herein to join a list of items, “and” denotes “all of the items of the list.”

The following detailed description refers to the accompanying drawings. Wherever possible, the same reference numbers are used in the drawings and the following description to refer to the same or similar elements. While many embodiments of the disclosure may be described, modifications, adaptations, and other implementations are possible. For example, substitutions, additions, or modifications may be made to the elements illustrated in the drawings, and the methods described herein may be modified by substituting, reordering, or adding stages to the disclosed methods. Accordingly, the following detailed description does not limit the disclosure. Instead, the proper scope of the disclosure is defined by the appended claims. The present disclosure contains headers. It should be understood that these headers are used as references and are not to be construed as limiting upon the subjected matter disclosed under the header.

The present disclosers includes many aspects and features. Moreover, while many aspects and features relate to, and are described in, the context of retail shopping, embodiments of the present disclosure are not limited to use only in this context.

I. Platform Overview

Turning now to FIG. 1, a retail shopping platform 100 in accordance with one or more aspects and features of the various embodiments is shown in plan view. Platform 100 may consists of, but not be limited to, for example, two customer shopping rooms or lounges 102. Each lounge may include one or more chairs and a large display, such as an LCD or plasma screen 105, for viewing audiovisual presentations of products for sale. A support surface, such as a surface of a desktop, table, or shelf, may be provided on which is supported a user input device 107 such as a wireless keyboard, a touchpad, a tablet having a touchscreen, or other electronic device that enables customer navigation and selection of products for viewing presentations relating thereto on the large display. The user input device in the lounge may further enable input by the user. The input may comprise, for example, u customer identification, user input comprising shopping cart identification, and user input comprising payment information.

Entrance to each lounge may be by a door 112, illustrated as sliding door in the drawings. The door may be lockable and unlockable automatically. In some embodiments, a customer may gain access to the lounge through an exterior user input device 115 such as a wall-mounted touchscreen electronic device. The device further may include or be accompanied by a card reader or identification/payment method to be utilized for swiping of a credit card, customer identification, or other card carried by the customer. In various embodiments, a customer cannot gain access if the lounge is occupied; however, a person in an occupied room can open or otherwise activate the door to provide admittance to a person exterior to the room.

A delivery access door may be further provided in the room whereat merchandise that is purchased may be delivered to a customer in an occupied room. The delivery access door is indicated generally at 110 in FIG. 1. The merchandise that is purchased may be automatically delivered to the delivery access door for presentation to the customer by, for example, but not limited to, computer controlled mechanisms, including for example one or more robotic controls, arms, or devices. As shown, the delivery access door is located proximate the support surface; however, the delivery access door may be located anywhere along the wall of the room separating the room from the automated product transit area.

Merchandise is pulled by the computer controlled mechanisms from a storage area 117 located adjacent an automated product transit area 120 through which pulled merchandise is transported. The storage area may comprise shelves or cubbyholes in which merchandise is stored while awaiting sale. The automated product transit area may comprise a pathway for one or more movable, wirelessly controlled robotic pallets, or may comprise a computer controlled conveyor system 125.

An extra storage and service area 127 may be provided on a side of the storage area opposite to the side on which the lounges are located. The extra storage and service area is accessed by a worker through the illustrated service door 130 for restocking of the storage area and maintenance of the system.

In providing an automated retail shopping experience for a customer in platform 100, a customer may swipe his or her credit card at the exterior user input device corresponding to an unoccupied lounger, upon which the door unlocks and opens to admit the customer. In some embodiments, the customer may be enabled to take a seat and initiate shopping using the interior user input device and large display. The shopping may be accomplished by browsing and viewing presentations for merchandise that is available for sale at that time in platform 100. Such browsing may resemble browsing and viewing of products that is conventionally done online over the Internet. Upon completion of shopping and consummation of the retail transaction, including processing and authorization of the credit card for the desired purchase, the merchandise is delivered to the customer for immediate satisfaction.

Embodiments may provide an express shopping experience in that a customer is enabled to browse and view presentations for merchandise that is available for sale at that time in platform 100 using any of the exterior user input devices that include a display, such as, for example, a touchscreen. While not enjoying the private, comfortable experience of being seated in a secluded room to the exclusion of the public, the functionality provided by the exterior user input device may, in various embodiments, be the same as that of the interior user input device for such browsing and consummation of a retail sale, if desired. It furthermore is noted that the audiovisual capabilities at the exterior user input device may be limited as compared to the audiovisual capabilities in a lounge. For example, a lounge may be fitted with surround sound and other high quality equipment for movie-like effect.

Upon completion of shopping and consummation of the retail transaction, including processing and authorization of the credit card for the desired purchase, the merchandise is delivered to the customer for immediate satisfaction at the express delivery area adjacent to the exterior user input device used. Each express delivery area may, in various embodiments, be an orthogonal extension of the automated product transit area, as illustrated in FIGS. 1-3.

Additionally, it is contemplated that a customer can begin a shopping experience at an exterior user input device, save a shopping cart, and then proceed to an unoccupied lounge, retrieve the saved shopping cart, and continue the shopping experience, wherein the product may be delivered to the user at the unoccupied lounge.

Further still, it is contemplated that a customer can begin a shopping experience online over the Internet using, for example, an electronic device of the customer, such as a web-enabled smartphone, and similarly complete the shopping experience at an external user input device or in a lounge by retrieving a saved shopping cart. Alternatively, it is further contemplated that a customer can consummate the transaction on the customer device and pick-up the purchased merchandise at an express delivery area or in a lounge by identifying the customer order using the corresponding user input device.

Further embodiments of retail automation platform 100 are illustrated as platform 200 shown in plan view in FIG. 2, wherein a plurality of shopping rooms or lounges are provided. FIG. 3 illustrates a perspective view 300 of the embodiments shown in FIGS. 1-2. It should be understood that the dimensions are not drawn to scale.

Consistent with embodiments disclosed here, one or more retail automation platform may be located at public areas, such as airports, shopping malls, or hotels. Moreover, it is contemplated that a retail automation platform may be located within its own retail space and comprise its own store. In any scenario, such system may be unmanned in that a sales person or sales associate may not be required for facilitating sale of merchandise to a customer.

Additionally, a central control may be provided for operation of a plurality of platforms remotely located from the platforms. The central control may monitors inventory, sales, and online activity of the systems, providing logistics and security for each of the systems. Security further may include video surveillance as well as audio and/or video communications with a customer service representative located at the central control or otherwise remotely located for facilitating and educating customers in the automated shopping experiences provided by the systems.

Accordingly, and consistent with embodiments of the present disclosure, the platform may be managed remotely. Prices, publicity screens, system maintenance, surveillance, and the like, may be managed from a central control office. Email warnings may be automatically sent to appropriate persons to notify of inventory reload points, system failures, etc.

In various embodiments, the merchandise made available for retail sale in a platform consistent with embodiments of the present disclosure may, in some embodiments, not comprise its own retail store when it's dimensions fall in the approximate range of, for example, 8″×3″×2″ (8 oz) to 16″×9″×16″ (3 lb), especially where the space made available to accommodate the system is relatively small.

FIG. 4 illustrates a conceptual design for an exterior of a platform 400. The conceptual design may consist of, for example, but not limited to, a rectangular building having an external interface layer (e.g., external devices 115) with an internal storage layer. As will be further detailed with reference to FIGS. 5-7, the internal storage facility may be robotically operated for the delivery of products ordered via the external interface layer (automated delivery means). The products may be delivered through access door 110 which, in some embodiments, may be positioned adjacently to the external interface layer. Service door 130 may be provided for ingress and egress from the internal storage layer. The positioning and quantity of elements 115, 110, and 130 are used for illustrative, non-limiting purposes. Various embodiments may comprise these elements on any all or in proximity to a wall of platform 400.

It should be noted that platform 400 may be branded to reflect a particular retailer or manufacturer. For example, the platform 400 may be branded for Nike® by having various marks, colors, and designs associated with brand reflected on the exterior of the platform. Moreover, the platform itself may be constructed to reflect a product housed in its internal storage area. For instance, if platform 400 was branded for Nike® and sold Nike shoes, the exterior architecture of platform 400 may take form of a shoe box.

II. Platform Configuration

By way of illustration, and not limitation, in an illustrative example of a platform 100, a customer may be enabled to enter a store where there is no sales assistant, just interactive displays (e.g., touchscreens) in a comfortable environment. Here the customer may sit down and reviews all the retailer's products (the retailer may be the platform provider), experiencing the various or singular brands through videos, music and pictures.

The platform may comprise many lounges such that different customers can sit down and operate at the same time. Embodiments may provide one warehouse at, for example, the back of the premises that is closed to the public by a solid wall and, ideally, the customer may not so readily realize that there is a warehouse located near the lounge.

The warehouse may stock all the products that are made available for sale at a given time, by using a logistic system, with robotic technology. The robotic technology may be operative to organize the stock, pick up the product and deliver it directly to the customer, seated on the other side of the wall within a few seconds. The products in the warehouse may already carefully wrapped in its original packaging and gift presentation, and can be delivered within seconds, once the customer has paid.

During the customer's platform experience, short videos with a length between, for example, but not limited to, 5 and 90 seconds may be played, in which the product is displayed on the interactive screen. The customer can also review pictures of the product, description of the product, or move the product on the screen, to see it form different perspectives. Movement may be controlled by, for example, gesture detection devices.

In some embodiments, exterior touchscreen monitors may be provided at an entrance where a potential customer can preview the products and also select them for purchase. The customer can then print the selection with a number assigned to it. Once inside the store the customer will be given the choice to introduce the number and recover the selection. The selection may be in the form of a “shopping cart”. In some embodiments, the consumer may be provided with a code without any tangible medium.

In various embodiments, merchandise may be pulled upon a transaction being consummated, with consummated transactions being fulfilled in sequential order. Just when the picking system has finished the first order, the platform may start working on the second order made by the next customer. The platform may be configured to instantly update the inventory when a customer takes the product to the cart.

Embodiments of the present disclosure may be integrated with augmented reality devices (e.g., a 3D body or foot scan, detecting the customer's measurements and selecting a product of appropriate size). Embodiments of the present disclosure may enable brand managers to interact, via video capture and display devices designed in the platform, with clients over the wall (e.g., Buenos Aires-Tokyo). In turn, this may be used to establish a social platform between brands and their customers. Further still, video capture and display devices may enable customers to remotely interface and interact with each other, regardless of the location in which the platform is deployed.

In yet further embodiments of the present disclosure, the platform may be integrated with, but not limited to, high-tech display glass technology, holograms, 3D body scanners, virtual ‘try-on’ technology displaying an overlay of a product in conjunction with the user (e.g., for clothing products), social media elements, CRM software, QR and Radio code devices and methods, and back-end key-performance indicator reporting for the provision of business analytics to the platform provider.

Still consistent with embodiments of the present disclosure, a customer of the platform may receive delivery of the product prior to completing a purchase. The customer may be provided with a limited time trial period of the product (e.g., ten minutes) during which the customer may try on, inspect, or test the product. If the customer would like to return the product, the customer may place the product back within the delivery mechanism (e.g., access door or conveyor belt), and signal, through the interactive elements, a desire to return the product. Should the period of time expire without receiving a return indication, the customer may be charged for the product by, for example, billing information available for the customer (e.g., a customer profile upon establishing interface with the platform).

FIGS. 5-11 illustrate various platform layouts. The figures are not drawn to scale and are designed for conceptually illustrating potential layouts of platform 100. FIG. 5 illustrates a first retail station 500 (used interchangeably as platform 500) concept, or “retail box” housing as illustrated. The general concept corresponds to the external perspective 400 illustrated in FIG. 4, although the elements do not exactly correlate.

Within retail station 500, a robotic transit area 505 may be provided. Robotic transit area 505 may represent, for example, the internal warehouse or storage are wherein products are stored and retrieved by robotic means for delivery. Delivery may be provided through access door 110. Access door 110 may lead to an external transit area 510 in which platform users may navigate around station 500, utilizing the various external devices 115.

Once a platform user has selected a product and engaged in a transaction, the product may be delivered from the storage area to the user via access door 110. Delivery may occur automatically, as facilitated by robotic means. It should be understood that the placement of access doors 110 and external device 115 may be arbitrary, and platform 100 may further include a service access door 130 which is not illustrated. FIGS. 6-7 illustrate additional embodiments of a retail station. In such embodiments, the platform may be constructed in, for example, but not limited to, outdoor environments.

Referring now to FIG. 8, another layout may comprise retail store 800 (used interchangeably as platform 800). In these embodiments, store 800 may comprise aspects of lounge area disclosed with reference to platform 100. Moreover, unlike station 500, store 800 may include an internal transit area 805 through which users may navigate the store. FIG. 9-11 illustrate addition retail store layouts for platform 700-900 embodiments, respectively. In such embodiments, the platform may be constructed in, for example, but not limited to, indoor environments.

Example specifications of an illustrative system are set forth below:

• • Area 117 may comprised fixed shelving with variable “with” depending on the size of products it accommodates. A robotic arm may be configured to transport the product from its position.
  • Area 127 may comprise a robotic arm that moves though carriages looking for a selected product. The arm may transport the product (the method of picking may depend on the packaging and storage of the products) and then deposits it in a dispensing box corresponding to the station in which the customer is located. This may further require machine level software and integration with customer interface below.
  • Customer Interface (elements 105, 106, 115) may comprise software operating in conjunction with a processing unit, memory storage, output device (e.g., display monitors) and input device (e.g., touch interface). The software may be configured to provide a user friendly experience.
  • Hardware:
    • a. Embodiments outside lounge 102:
      • i. 1 32″ or bigger single point touchscreen per station.
      • ii. 1 thermal printer, to print the cart detail and number, per station.
      • iii. 1 Credit card reader or identification/payment method to be utilized to activate the sliding door per station.
    • b. Embodiments inside lounge 102:
      • i. 1 32″ or bigger single point touchscreen per station.
      • ii. 1 credit card reader or identification/payment method to be utilized per station.
      • iii. 1 thermal printer, to print the receipt per station.
      • iv. 1 surveillance camera per station.
      • v. 1 dispensing box per station.
      • vi. 2 surveillance cameras.
      • vii. 1 CPU per station+server.
      • viii. PCB for robot or elevator.
      • ix. Movable trays or fixed shelf.

It will be appreciated from the foregoing illustrative example that:

• • The platform may be operative with two or more customers at the same time and, in various embodiments, the platform may deliver the orders in the order in which they are received.
  • The platform may be operative to receive preorders from:
    • The outside devices where the customers could browse, select and add to the cart the desired products. The platform may print a cart pre-checkup. Then the customer enters the lounge room and may type or dictate the cart number or scan the printed barcode. The cart appears for the customer to be able to make changes or proceed for final checkout.
    • The customer could browse, select and prepare their pre-cart through a platform webpage, web-apps or any other system that could access the system out of the premises.
  • The platform may offer an express delivery with select products from the outside device.
  • The platform may offer a unique experience of purchase. The customer could sit while surfing the system.
  • The platform may be scalable. Each basic module may have two cubicles for two or more customers and one or two outside devices for preorders or express delivery. Depending of the available space, the platform may be able to combine as many basic modules as wanted.

III. Platform Operation

The follow disclosure sets for the general stages and devices involved in providing a retail automation platform. Although methods are described to be performed by the platform, it should be understood that the platform may be comprised of a plurality of elements, including network elements and computing devices may be used to perform the various stages. Furthermore, in some embodiments, different operations may be performed by different networked elements in operative communication with the platform. For example, a server may be employed in the performance of some or all of the stages.

Although the stages illustrated by the flow charts are disclosed in a particular order, it should be understood that the order is disclosed for illustrative purposes only. Stages may be combined, separated, reordered, and various intermediary stages may exist. Accordingly, it should be understood that the various stages illustrated within the flow chart may be, in various embodiments, performed in arrangements that differ from the ones illustrated. Moreover, various stages may be added or removed from the flow charts without altering or deterring from the fundamental scope of the depicted methods and systems disclosed herein.

Although the following is written in a style similar to claim language, it is not to be construed as claims but, rather, as features to various embodiments of the present disclosure.

1. A method for providing a retail automation platform comprising:

• • (a) reading, by a first card readers or identification/payment method to be utilized disposed proximate an access point to a retail station, a first card or identification/payment method to be utilized provided by a customer;
  • (b) opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the retail station;
  • (c) displaying, to the customer via a touchscreen display disposed at the retail station, information regarding a plurality of products stored in a storage area;
  • (d) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (e) reading, by a second card readers or identification/payment method to be utilized disposed at the retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card;
  • (f) automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

2. The method of element 1, wherein the retail station is located at an airport.

3. The method of element 1, wherein the retail station is located at a retail store.

4. The method of element 1, wherein the retail station is located at a shopping mall.

5. The method of element 1, wherein the retail station is located at a hotel.

6. The method of element 1, wherein the first card or identification/payment method to be utilized and the second card or identification/payment method to be utilized are the same card.

7. The method of element 1, wherein the first card or identification/payment method to be utilized and the second card or identification/payment method to be utilized are different cards.

8. The method of element 1, wherein the first card or identification/payment method to be utilized comprises a credit card.

9. The method of element 1, wherein the first card or identification/payment method to be utilized comprises a loyalty or reward card.

10. The method of element 1, wherein the first card or identification/payment method to be utilized comprises a gift card.

11. The method of element 1, wherein the first card or identification/payment method to be utilized comprises an identification card.

12. The method of element 1, wherein the first card or identification/payment method to be utilized comprises a debit card.

13. The method of element 1, wherein the second card or identification/payment method to be utilized comprises a credit card.

14. The method of element 1, wherein the second card or identification/payment method to be utilized comprises a debit card.

15. The method of element 1, wherein the first card readers or identification/payment method to be utilized is disposed adjacent the access point.

16. The method of element 1, wherein the access point comprises a sliding door.

17. The method of element 1, wherein the access point comprises a sliding glass door.

18. The method of element 1, wherein the access point comprises glass.

19. The method of element 1, wherein opening, based on the reading of the first card or identification/payment method to be utilized, the access point comprises authenticating the first card or identification/payment method to be utilized.

20. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a video.

21. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying one or more photographs.

22. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a 3d model of a product that the customer can rotate using the touchscreen display.

23. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a written description of a product.

24. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a video that is around five seconds long.

25. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a video that is at least five seconds long.

26. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a video that is around ninety seconds long.

27. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a video that is no longer than ninety seconds long.

28. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a video that is somewhere between four seconds long and ninety one seconds long.

29. The method of element 1, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying multiple images of a product.

30. The method of element 1, wherein the method further includes capturing, via a surveillance camera, video of the retail station.

31. The method of element 1, wherein the retail station comprises one or more pieces of comfortable furniture.

32. The method of element 1, wherein the retail station comprises a lounge.

33. The method of element 1, wherein the retail station comprises a couch.

34. The method of element 1, wherein the retail station comprises one or more comfortable chairs.

35. The method of element 1, wherein the retail station comprises one or more speakers.

36. The method of element 1, wherein the retail station comprises surround sound speakers.

37. The method of element 1, wherein the method further comprises printing a receipt for the purchase of the selected product.

38. The method of element 1, wherein the method further comprises printing, using a thermal printer, a receipt for the purchase of the selected product.

39. The method of element 1, wherein the retail station comprises a plurality of chairs.

40. The method of element 1, wherein the retail station comprises a plurality of chairs and room to dispose rolling luggage.

41. A method for providing a retail automation platform comprising:

• • (a) reading, by a first card readers or identification/payment method to be utilized disposed at a retail store, a first card or identification/payment method to be utilized provided by a customer;
  • (b) opening, based on the reading of the first card or identification/payment method to be utilized, an access point to a browsing area of the retail store;
  • (c) displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (d) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (e) reading, by a second card readers or identification/payment method to be utilized disposed in the browsing area, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card;
  • (f) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store.

42. The method of element 41, wherein the first card or identification/payment method to be utilized and the second card or identification/payment method to be utilized are the same card.

43. The method of element 41, wherein the first card or identification/payment method to be utilized and the second card or identification/payment method to be utilized are different cards.

44. The method of element 41, wherein the first card or identification/payment method to be utilized comprises a credit card.

45. The method of element 41, wherein the first card or identification/payment method to be utilized comprises a loyalty or reward card.

46. The method of element 41, wherein the first card or identification/payment method to be utilized comprises a gift card.

47. The method of element 41, wherein the first card or identification/payment method to be utilized comprises an identification card.

48. The method of element 41, wherein the first card or identification/payment method to be utilized comprises a debit card.

49. The method of element 41, wherein the second card or identification/payment method to be utilized comprises a credit card.

50. The method of element 41, wherein the second card or identification/payment method to be utilized comprises a debit card.

51. The method of element 41, wherein the first card readers or identification/payment method to be utilized is disposed adjacent the access point.

52. The method of element 41, wherein the access point comprises a sliding door.

53. The method of element 41, wherein the access point comprises a sliding glass door.

54. The method of element 41, wherein the access point comprises glass.

55. The method of element 41, wherein opening, based on the reading of the first card or identification/payment method to be utilized, an access point to a browsing area of the retail store comprises authenticating the first card or identification/payment method to be utilized.

56. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying a video.

57. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying one or more photographs.

58. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying a 3d model of a product that the customer can rotate using the touchscreen display.

59. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying a written description of a product.

60. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying a video that is around five seconds long.

61. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying a video that is at least five seconds long.

62. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying a video that is around ninety seconds long.

63. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying a video that is no longer than ninety seconds long.

64. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying a video that is somewhere between four seconds long and ninety one seconds long.

65. The method of element 41, wherein displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store comprises displaying multiple images of a product.

66. The method of element 41, wherein automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store comprises movement of the selected product via a robotic arm.

67. The method of element 41, wherein automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store comprises movement of a movable tray.

68. The method of element 41, wherein automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store comprises use of an elevator which receives the product and facilitates its movement to the dispensing area of the browsing area.

69. The method of element 41, wherein the dispensing area of the browsing area comprises a dispensing box.

70. The method of element 41, wherein the method further includes capturing, via a surveillance camera, video of the browsing area.

71. The method of element 41, wherein the browsing area of the retail store comprises one or more pieces of comfortable furniture.

72. The method of element 41, wherein the browsing area comprises a lounge.

73. The method of element 41, wherein the browsing area comprises a couch.

74. The method of element 41, wherein the browsing area comprises one or more comfortable chairs.

75. The method of element 41, wherein the browsing area comprises one or more speakers.

76. The method of element 41, wherein the browsing area comprises surround sound speakers.

77. The method of element 41, wherein the method further comprises printing a receipt for the purchase of the selected product.

78. The method of element 41, wherein the method further comprises printing, using a thermal printer, a receipt for the purchase of the selected product.

79. A method for providing a retail automation platform comprising:

• • (a) reading, by a first card readers or identification/payment method to be utilized disposed at a retail store, a first card or identification/payment method to be utilized provided by a customer;
  • (b) opening, based on the reading of the first card or identification/payment method to be utilized, an access point to a browsing area of the retail store;
  • (c) displaying, to the customer via a touchscreen display disposed in the browsing area, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (d) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (e) reading, by a second card readers or identification/payment method to be utilized disposed in the browsing area, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card;
  • (f) automatically effecting movement of, via apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store.

80. A method for providing a retail automation platform comprising:

• • (a) displaying, to a customer via a touchscreen display disposed in a browsing area of a retail store, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (b) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (c) reading, by a card readers or identification/payment method to be utilized disposed in the browsing area, a card provided by the customer, and effecting payment for the selected product utilizing the read card; and
  • (d) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store.

81. A method for providing a retail automation platform comprising:

• • (a) displaying, to a customer via a touchscreen display disposed in a browsing area of a retail store, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (b) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (c) reading, by a card readers or identification/payment method to be utilized disposed in the browsing area, a card provided by the customer, and effecting payment for the selected product utilizing the read card; and
  • (d) automatically effecting movement of, via apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area of the browsing area of the retail store.

82. A method for providing a retail automation platform comprising:

• • (a) reading, by a first card readers or identification/payment method to be utilized disposed adjacent a first access point into a first browsing area of a retail store, a first card or identification/payment method to be utilized provided by a first customer;
  • (b) opening, based on the reading of the first card or identification/payment method to be utilized, the first access point to the first browsing area of the retail store;
  • (c) displaying, to the first customer via a first touchscreen display disposed in the first browsing area, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (d) while displaying to the first customer via the first touchscreen display information regarding a plurality of products, reading, by a second card readers or identification/payment method to be utilized disposed adjacent a second access point into a second browsing area of the retail store, a second card or identification/payment method to be utilized provided by a second customer;
  • (e) opening, based on the reading of the second card or identification/payment method to be utilized, the second access point to the second browsing area of the retail store;
  • (f) displaying, to the second customer via a second touchscreen display disposed in the second browsing area, information regarding a plurality of products stored in the warehouse area of the retail store;
  • (g) receiving, from the second customer via the second touchscreen display, input corresponding to selection of a first selected product;
  • (h) reading, by a third card readers or identification/payment method to be utilized disposed in the second browsing area, a third card provided by the second customer, and effecting payment for the first selected product utilizing the read third card;
  • (i) receiving, from the first customer via the first touchscreen display, input corresponding to selection of a second selected product;
  • (j) reading, by a fourth card readers or identification/payment method to be utilized disposed in the first browsing area, a fourth card provided by the first customer, and effecting payment for the second selected product utilizing the read fourth card;
  • (k) automatically effecting movement of, via robotic apparatus disposed at the retail store, the first selected product from the warehouse area of the retail store to a dispensing area of the second browsing area of the retail store; and
  • (l) automatically effecting movement of, via robotic apparatus disposed at the retail store, the second selected product from the warehouse area of the retail store to a dispensing area of the first browsing area of the retail store.

83. The method of element 82, wherein the first, second, third, and fourth cards are all different cards.

84. The method of element 82, wherein the first and fourth cards are the same card.

85. The method of element 82, wherein the first and fourth cards are different cards.

86. The method of element 82, wherein the second and third cards are different cards.

87. The method of element 82, wherein the second and third cards are the same card.

88. The method of element 82, wherein the third card is a credit card.

89. The method of element 82, wherein the third card is a debit card.

90. The method of element 82, wherein the fourth card is a credit card.

91. The method of element 82, wherein the fourth card is a debit card.

92. A method for providing a retail automation platform comprising:

• • (a) displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (b) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (c) printing, by a printer disposed adjacent the touchscreen display, a slip comprising an identifier of a cart;
  • (d) reading, by a first card readers or identification/payment method to be utilized disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized provided by the customer;
  • (e) opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the first retail station of the retail store;
  • (f) receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip;
  • (g) reading, by a second card readers or identification/payment method to be utilized disposed at the first retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; and
  • (h) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

93. The method of element 92, wherein receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises receiving input, via a touchscreen display, corresponding to numbers printed on the slip.

94. The method of element 92, wherein receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises receiving input, via a touchscreen display, corresponding to an alphanumeric string printed on the slip.

95. The method of element 92, wherein receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises scanning the slip.

96. The method of element 92, wherein receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises receiving input, via a touchscreen display, corresponding to a cart number.

97. The method of element 92, wherein receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises receiving data corresponding to cart details.

98. The method of element 92, wherein receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip comprises taking a photo of the slip.

99. A method for providing a retail automation platform comprising:

• • (a) displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (b) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (c) printing, by a printer disposed adjacent the touchscreen display, a slip comprising an identifier of a cart;
  • (d) scanning, by a reader disposed at the retail store adjacent an access point to a first retail station, the slip;
  • (e) opening, based on the reading of the slip, the access point to the first retail station of the retail store;
  • (f) receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip;
  • (g) reading, by a card readers or identification/payment method to be utilized disposed at the first retail station, a card provided by the customer, and effecting payment for the selected product utilizing the read card; and
  • (h) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

100. A method for providing a retail automation platform comprising:

• • (a) displaying, to a first customer via a first touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (b) receiving, from the first customer via the first touchscreen display, input corresponding to selection of a first selected product;
  • (c) printing, by a printer disposed adjacent the first touchscreen display, a slip comprising an identifier of a cart including the first selected product;
  • (d) reading, by a first reader disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized or the first slip provided by the first customer;
  • (e) opening, based on the reading of the first card or identification/payment method to be utilized or the first slip, the access point to the first retail station of the retail store;
  • (f) receiving, at a device of the first retail station, the identifier of the cart that was printed on the slip;
  • (g) reading, by a second reader disposed at the first retail station, a second card or identification/payment method to be utilized provided by the first customer, and effecting payment for the selected product utilizing the read second card;
  • (h) automatically effecting movement of, via robotic apparatus disposed at the retail store, the first selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store;
  • (i) reading, by a third reader disposed at a retail store, a third card provided by a second customer;
  • (j) opening, based on the reading of the third card, a second access point to a second retail station of the retail store;
  • (k) displaying, to the second customer via a second touchscreen display disposed at the second retail station, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (l) receiving, from the second customer via the second touchscreen display, input corresponding to selection of a second selected product;
  • (m) reading, by a fourth reader disposed at the second retail station, a fourth card provided by the second customer, and effecting payment for the selected product utilizing the read fourth card; and
  • (n) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the second retail station of the retail store.

101. A method for providing a retail automation platform comprising:

• • (a) displaying, to a first customer via a display of an electronic device of the customer, a webpage comprising information regarding a plurality of products stored in a warehouse area of a retail store;
  • (b) receiving, from the first customer via the electronic device, input corresponding to selection of a first selected product;
  • (c) providing, to the first customer, an identifier of a cart including the first selected product;
  • (d) reading, by a first reader disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized or the first slip provided by the first customer;
  • (e) opening, based on the reading of the first card or identification/payment method to be utilized or a document including the identifier of the cart, the access point to the first retail station of the retail store;
  • (f) receiving, at a device of the first retail station, the identifier of the cart;
  • (g) reading, by a second reader disposed at the first retail station, a second card or identification/payment method to be utilized provided by the first customer, and effecting payment for the selected product utilizing the read second card;
  • (h) automatically effecting movement of, via robotic apparatus disposed at the retail store, the first selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store;
  • (i) reading, by a third reader disposed at a retail store, a third card provided by a second customer;
  • (j) opening, based on the reading of the third card, a second access point to a second retail station of the retail store;
  • (k) displaying, to the second customer via a second touchscreen display disposed at the second retail station, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (l) receiving, from the second customer via the second touchscreen display, input corresponding to selection of a second selected product;
  • (m) reading, by a fourth reader disposed at the second retail station, a fourth card provided by the second customer, and effecting payment for the selected product utilizing the read fourth card; and
  • (n) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the second retail station of the retail store.

102. A method for providing a retail automation platform comprising:

• • (a) displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (b) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (c) printing, by a printer disposed adjacent the touchscreen display, a slip comprising an identifier of a first selected product;
  • (d) reading, by a first card readers or identification/payment method to be utilized disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized provided by the customer;
  • (e) opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the first retail station of the retail store;
  • (f) receiving, at a device of the first retail station, the identifier of the first selected product that was printed on the slip;
  • (g) reading, by a second card readers or identification/payment method to be utilized disposed at the first retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; and
  • (h) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

103. A method for providing a retail automation platform comprising:

• • (a) reading, by a first card readers or identification/payment method to be utilized disposed adjacent a first access point into a first browsing area of a retail store, a first card or identification/payment method to be utilized provided by a first customer;
  • (b) opening, based on the reading of the first card or identification/payment method to be utilized, the first access point to the first browsing area of the retail store;
  • (c) displaying, to the first customer via a first touchscreen display disposed in the first browsing area, first information regarding a product stored in a warehouse area of the retail store;
  • (d) receiving, from the first customer via the first touchscreen display, input corresponding to selection of the product;
  • (e) reading, by a second card readers or identification/payment method to be utilized disposed in the first browsing area, a second card or identification/payment method to be utilized provided by the first customer, and effecting payment for the product utilizing the read second card;
  • (f) automatically effecting movement of, via robotic apparatus disposed at the retail store, one of the product from the warehouse area of the retail store to a dispensing area of the first browsing area of the retail store;
  • (g) updating, from a location remote from the retail store via an electronic interface associated with the retail store, information associated with the product;
  • (h) reading, by a third card readers or identification/payment method to be utilized disposed adjacent a second access point into a second browsing area of the retail store, a third card provided by a second customer;
  • (i) opening, based on the reading of the third card, the second access point to the second browsing area of the retail store;
  • (j) displaying, to the second customer via a second touchscreen display disposed in the second browsing area, second information regarding the product, the second information including the one or more updates to information associated with the product;
  • (k) receiving, from the second customer via the second touchscreen display, input corresponding to selection of the product;
  • (l) reading, by a fourth card readers or identification/payment method to be utilized disposed in the second browsing area, a fourth card provided by the second customer, and effecting payment for the product utilizing the read fourth card; and
  • (m) automatically effecting movement of, via robotic apparatus disposed at the retail store, one of the product from the warehouse area of the retail store to a dispensing area of the second browsing area of the retail store.

104. A method for providing a retail automation platform comprising:

• • (a) reading, by a first card readers or identification/payment method to be utilized disposed adjacent a first access point into a first browsing area of a retail store, a first card or identification/payment method to be utilized provided by a first customer;
  • (b) opening, based on the reading of the first card or identification/payment method to be utilized, the first access point to the first browsing area of the retail store;
  • (c) displaying, to the first customer via a first touchscreen display disposed in the first browsing area, first information regarding a product stored in a warehouse area of the retail store, the first information including a first price;
  • (d) receiving, from the first customer via the first touchscreen display, input corresponding to selection of the product;
  • (e) reading, by a second card readers or identification/payment method to be utilized disposed in the first browsing area, a second card or identification/payment method to be utilized provided by the first customer, and effecting payment for the product utilizing the read second card;
  • (f) automatically effecting movement of, via robotic apparatus disposed at the retail store, one of the product from the warehouse area of the retail store to a dispensing area of the first browsing area of the retail store;
  • (g) updating, from a location remote from the retail store via an electronic interface associated with the retail store, a price associated with the product;
  • (h) reading, by a third card readers or identification/payment method to be utilized disposed adjacent a second access point into a second browsing area of the retail store, a third card provided by a second customer;
  • (i) opening, based on the reading of the third card, the second access point to the second browsing area of the retail store;
  • (j) displaying, to the second customer via a second touchscreen display disposed in the second browsing area, second information regarding the product, the second information including a second price representing the updated price that is different than the first price;
  • (k) receiving, from the second customer via the second touchscreen display, input corresponding to selection of the product;
  • (l) reading, by a fourth card readers or identification/payment method to be utilized disposed in the second browsing area, a fourth card provided by the second customer, and effecting payment for the product utilizing the read fourth card; and
  • (m) automatically effecting movement of, via robotic apparatus disposed at the retail store, one of the product from the warehouse area of the retail store to a dispensing area of the second browsing area of the retail store.

105. A method for providing a retail automation platform comprising:

• • (a) displaying, to a customer via a touchscreen display disposed at a lounge of a retail station, information regarding a plurality of products stored in a storage area;
  • (b) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (c) reading, by a card readers or identification/payment method to be utilized disposed at the retail station, a card provided by the customer, and effecting payment for the selected product utilizing the read card;
  • (d) automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

106. A retail station comprising:

• • (a) a storage area storing a plurality of products;
  • (b) a lounge area comprising comfortable seating;
  • (c) an access point configured to selectively provide access to the lounge area;
  • (d) a first reader disposed adjacent the access point configured to allow access to the lounge area via the access point;
  • (e) a touchscreen display disposed within the lounge area configured to present information regarding the plurality of products to a user in the lounge area and allow the user to select one of the products for purchase;
  • (f) a second reader disposed adjacent the touchscreen display configured to allow the user to pay for the selected product; and
  • (g) robotic components configured to, based on payment for the selected product, move the selected product from the storage area to a dispensing box in the lounge area.

107. The retail station of element 106, wherein the retail station is located at an airport.

108. The retail station of element 106, wherein the retail station is located at a hotel.

109. The retail station of element 106, wherein the retail station is located at a retail store.

110. The retail station of element 106, wherein the retail station is located at a shopping mall.

111. The retail station of element 106, wherein the access point comprises a sliding door.

112. The retail station of element 106, wherein the access point comprises a sliding glass door.

113. The retail station of element 106, wherein the access point comprises glass.

114. The retail station of element 106, wherein the robotic components comprise a robotic arm.

115. The retail station of element 106, wherein the robotic components comprise a movable tray.

116. The retail station of element 106, wherein the robotic components comprise an elevator.

117. A system comprising:

• • (a) a storage area storing a plurality of products;
  • (b) a browsing area;
  • (c) an access point configured to selectively provide access to the browsing area;
  • (d) a first reader disposed adjacent the access point configured to allow access to the lounge area via the access point;
  • (e) a touchscreen display disposed within the lounge area configured to present information regarding the plurality of products to a user in the lounge area and allow the user to select one of the products for purchase;
  • (f) a second reader disposed adjacent the touchscreen display configured to allow the user to pay for the selected product; and
  • (g) robotic components configured to, based on payment for the selected product, move the selected product from the storage area to a dispensing box in the lounge area.

118. A retail station comprising:

• • (a) a storage area storing a plurality of products;
  • (b) a lounge area comprising comfortable seating;
  • (c) an access point configured to selectively provide access to the lounge area;
  • (d) a first reader disposed adjacent the access point configured to allow access to the lounge area via the access point;
  • (e) a touchscreen display disposed within the lounge area configured to present information regarding the plurality of products to a user in the lounge area and allow the user to select one of the products for purchase;
  • (f) a second reader disposed adjacent the touchscreen display configured to allow the user to pay for the selected product; and
  • (g) robotic components configured to, based on payment for the selected product, move the selected product from the storage area to a dispensing area in the lounge area;
  • (h) one or more computer readable medium containing computer executable instructions for performing a method comprising:
    • (i) reading, by the first reader, a first card or identification/payment method to be utilized provided by a customer;
    • (ii) opening, based on the reading of the first card or identification/payment method to be utilized, the access point of the retail station;
  • (iii) displaying, to the customer via the touchscreen display, information regarding products stored in the storage area;
    • (iv) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (v) reading, by the second reader, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card;
    • (vi) automatically effecting movement of, via the robotic components, the selected product from the storage area to the dispensing area.

119. One or more non-transitory computer readable mediums containing computer executable instructions configured to perform a method comprising:

• • (a) reading, by a first card readers or identification/payment method to be utilized disposed proximate an access point to a retail station, a first card or identification/payment method to be utilized provided by a customer;
  • (b) opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the retail station;
  • (c) displaying, to the customer via a touchscreen display disposed at the retail station, information regarding a plurality of products stored in a storage area;
  • (d) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (e) reading, by a second card readers or identification/payment method to be utilized disposed at the retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card;
  • (f) automatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

119. One or more non-transitory computer readable mediums containing computer executable instructions configured to perform a disclosed method.

120. A method for providing a retail automation platform comprising:

• • (a) displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (b) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (c) printing, by a printer disposed adjacent the touchscreen display, a slip comprising a barcode;
  • (d) reading, by a first reader disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized provided by the customer or the barcode printed on the slip;
  • (e) opening, based on the reading of the first card or identification/payment method to be utilized or the barcode, the access point to the first retail station of the retail store;
  • (f) reading, at the first retail station, the barcode that was printed on the slip;
  • (g) reading, at the first retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; and
  • (h) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

121. A method for providing a retail automation platform comprising:

• • (a) displaying, to a customer via a touchscreen display disposed in a retail store, information regarding a plurality of products stored in a warehouse area of the retail store;
  • (b) receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;
  • (c) printing, by a printer disposed adjacent the touchscreen display, a slip comprising an identifier of a cart;
  • (d) reading, by a first card readers or identification/payment method to be utilized disposed at the retail store adjacent an access point to a first retail station, a first card or identification/payment method to be utilized provided by the customer;
  • (e) opening, based on the reading of the first card or identification/payment method to be utilized, the access point to the first retail station of the retail store;
  • (f) receiving, via a microphone disposed at the first retail station, voice input corresponding to the identifier of the cart that was printed on the slip;
  • (g) reading, by a second card readers or identification/payment method to be utilized disposed at the first retail station, a second card or identification/payment method to be utilized provided by the customer, and effecting payment for the selected product utilizing the read second card; and
  • (h) automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.

IV. Platform Architecture

The retail automation platform may be embodied as, at least in part, for example, but not be limited to, a website, a web application, a desktop application, and a mobile application compatible with a computing device. The computing device may comprise, but not be limited to, a desktop computer, laptop, a tablet, or mobile telecommunications device. Moreover, the platform may be hosted on a centralized server, such as, for example, a cloud computing service.

Having the retail automation platform accessible via a telecommunications environment enables the remote request and purchase of products. In turn, the remotely requested purchase of products may be retrieved by the requester at an on-premises platform location. FIGS. 12-13 detail such embodiments.

FIG. 12 illustrates a flow diagram consistent with embodiments of the retail automation platform in which a request for a product is received remotely from an on-premises platform location. In stage 1205, a user may access a website or application (e.g., a web-app or mobile computing device application, such as, for example, a tablet or smartphone). The accessed telecommunications location may provide a user with an electronic commerce shopping experience. The user may request products and be informed which products are available for retrieval at an on premise location of the platform.

The platform may receive the user's request via the telecommunications network and process the request in stage 1210. Processing may comprise an association with the requested product with a profile of the user. The user may then be provided with a product request code. The code may be communicated to the user via the telecommunications location and associated means such as, for example, but not limited to, email, SMS, receipt, shopping cart profile, and the like.

The consumer may then arrive at a physical location (e.g., a system, a retail station or retail store consistent with embodiments of the retail automation platform). Various embodiments of the physical housing, architecture, design and configuration associated with the physical location below (e.g., the system, the retail station or retail station) have been detailed below.

In some embodiments, the consumer may then provide an identification (e.g., the code, a card associated with a financial institution, loyalty card, a username/login, or other identification means) to a computing device located at the physical location associated with the platform. The computing device may identify the consumer and retrieve a profile for the consumer. The profile may indicate the requested product. The platform may then be configured to access an on-premises storage area to retrieve the product. As will be detailed below, the storage area may be an automated warehouse controlled by robotic apparatuses. The product may then be delivered to the consumer in accordance to the automated delivery means disclosed herein.

A financial transaction associated with the product delivery may be facilitated. The transaction may occur either prior to the consumer's position of the product (via the telecommunications network, at the time of the request), or, in other embodiments, upon a period of time after the consumer has taken position of the product. Details and various embodiments with regard to the financial transaction process have been detailed above.

FIG. 13 illustrates an embodiments of an operating environment and architecture for providing the computing aspects of the platform. Such computing aspects may provide an Interactive Digital Storefront (IDS) to the interactive devices located throughout the platform (e.g., touchscreens). The architecture of the present disclosure may be provided in, for example, but not limited to, six of the following layers.

a. Customer Layer

There may be, for example, two possible cases of interaction between the client and the IDS. In a first scenario, the customer may interact with the IDS from the outside of the store, though, for example, a web or mobile device application. In a second scenario, the client interacts with the IDS directly, from inside the store. In this case the interaction could continue through the mobile device, or through the interactive touch screen of the IDS.

b. Storefront Layer

The IDS device may have, for example, two methods of interaction: remote or by touch. In the remote interaction embodiments, any device, with Wi-Fi connection or Bluetooth and with the capability, may be enabled to download an application specially developed by the platform provider in order to begin a session with the IDS. The beginning of a session may be limited to one per device, which may start, in some embodiments, when the user places, for example, a PIN provided by the IDS. It may also be possible to begin a session through the reading of a QR code.

In the touch interaction embodiments, a user may be enabled to interact more dynamically with the IDS, taking advantage of all the capabilities of touch screen devices, such as move, zoom or rotate a product. This can be facilitated by, for example, gesture capturing devices (e.g., optical or telemetric sensing devices such as gyroscopes and/or accelerometers). In the case that the beginning of the session is initiated from inside the platform, the platform provide may prepare for the possibility of providing the product through a robotic system of capture and delivery of products.

c. Application Programming Interface (API) Layer

This layer may enable the communications between the different devices as the IDS, the robotic system of capture and delivery of products and an application specially designed by the platform provider (see software layer). The communication happens through software specially designed and developed by the suppliers of the platform (suppliers of the IDS and robotic system). An API may be provided for interaction between the systems with a set of functions and procedures to be used by the other software as an abstraction layer.

d. Hardware Layer

This layer may consists of a server connected to a telecommunications network (e.g., the internet) with all the requirements and all the necessary measures of protections, as much of software as from hardware. As for the server, its function may be exclusively dedicated to serve as the nexus between the application and the APIs that control the devices of third parties, the IDS and the robotic system of capture and delivery of products.

In this layer the following tasks may be performed:

• • The software is executed under the scalable platform such as, for example, Amazon Web Service (AWS).
  • The process of validation of payments takes place through different footbridges of payments (financial transaction processing means) provided by third parties such as, for example, PayPal.
  • The remote access to the AWS platform is granted to a development team.
  • An administrative team is allowed to manage the backend of software and the different integrated systems to it such as ERP, CRM, etc.

e. Software Layer

In this layer a software application may be executed. The application obtains the interactions of the user with the IDS through the APIs. The application in general counts with all the standard characteristics of an e-commerce system: product catalog with pictures or videos, detailed description of product, and price, availability, allowing the users to register themselves with their private data and to add products to a virtual shopping cart. Once selected the products and the amounts, the user may be enabled to proceed to pay through one of the external payment footbridges. In the case that a successful purchase has been completed, the application proceeds to initiate a delivery of the product through the robotic system of capture and product delivery.

Due to the nature of the system that requires a high availability and scalability to global level, the web application may be executed under the service of, for example, Amazon Elastic Compute Cloud (Amazon EC2). This is a web service that provides the computing capacity with a modifiable size in the cloud.

f. Amazon Elastic Compute Cloud (Amazon EC2)

Used for illustrative, non-limiting purposes, Amazon EC2 is designed to facilitate computing developers scalable resources based on the web. This reduces the necessary time to obtain and start new server instances, resulting in much faster scaling of the capability, either to increase or decrease it, according on how the needs change. In addition, the AWS is located in 9 geographical regions: East USA, West USA, AWS Gov Cloud (USA), Sao Paulo (Brazil), Ireland, Singapore, Tokyo, and Sydney. Each region is completely self-contained within one country and all its data and services stay within the designated region. Each region has multiple “zones of availability”, that are the different datacenters that supply all the services of AWS. The availability zones are isolated one from the other to avoid the propagation of cuts between areas.

V. Claims

While the specification includes examples, the disclosure's scope is indicated by the following claims. Furthermore, while the specification has been described in language specific to structural features and/or methodological acts, the claims are not limited to the features or acts described above. Rather, the specific features and acts described above are disclosed as example for embodiments of the disclosure.

Insofar as the description above and the accompanying drawing disclose any additional subject matter that is not within the scope of the claims below, the disclosures are not dedicated to the public and the right to file one or more applications to claims such additional disclosures is reserved.

Although very narrow claims are presented herein, it should be recognized the scope of this disclosure is much broader than presented by the claims. It is intended that broader claims will be submitted in an application that claims the benefit of priority from this application.

Claims

1. A system comprising: a housing comprising: an internal layer for storing products, andan external layer for enabling an interaction with a user;an access door for enabling a delivery of the products form the internal layer to the external layer, andan automated product delivers means, the automated product delivery means being configured to: receive a request for a product,initiate a retrieval of the requested product, andtransport the product to the external layer via the access door.

2. The system of claim 1, wherein the internal layer comprises an automated warehouse.

3. The system of claim 1, wherein the external layer comprises at least one interactive display device.

4. The system of claim 12, wherein the automated delivery means is configured to initiate the retrieval of the requested product form the automated warehouse.

5. The system of claim 3, wherein the at least one interactive display device enables a user to initiate the request for the product.

6. The system of claim 3, wherein the at least one interactive display device enables a user to request a product.

7. The system of claim 1, further comprising a financial transaction processing means.

8. The system of claim 1, wherein the external layer comprises branding material associated with the stored products.

9. The system of claim 1, wherein the external layer is located in an outdoor environment.

10. The system of claim 1, wherein the external layer is located in an indoor environment.

11. The system of claim 1, further comprising a lounge area having at least one wall interfacing with the external layer.

12. The system of claim 11, wherein the lounge comprises at least one of the following: one or more pieces of comfortable furniture, a couch, one or more comfortable chairs, and one or more speakers.

13. The system of claim 11, further comprising a dispensing area at which the product is delivered to the user.

14. The system of claim 13, wherein the dispensing area is in proximity to the access door.

15. The system of claim 14, wherein the access door is operated by the automated product delivery means.

16. The system of claim 1, further comprising video capture and transmission devices.

17. A system comprising: a storage area storing a plurality of products;a lounge area comprising comfortable seating;an access point configured to selectively provide access to the lounge area;a first reader disposed adjacent the access point configured to allow access to the lounge area via the access point;a touchscreen display disposed within the lounge area configured to present information regarding the plurality of products to a user in the lounge area and allow the user to select one of the products for purchase;a second reader disposed adjacent the touchscreen display configured to allow the user to pay for the selected product; androbotic components configured to, based on payment for the selected product, move the selected product from the storage area to a dispensing box in the lounge area.

18. The system of claim 15, wherein the dispensing area is located within the lounge area.

19. The system of claim 15, wherein the lounge comprises at least one of the following: one or more pieces of comfortable furniture, a couch, one or more comfortable chairs, and one or more speakers.

20. A system comprising: a storage area storing a plurality of products;a browsing area;an access point configured to selectively provide access to the browsing area;a first reader disposed adjacent the access point configured to allow access to the lounge area via the access point;a touchscreen display disposed within the lounge area configured to present information regarding the plurality of products to a user in the lounge area and allow the user to select one of the products for purchase;a second reader disposed adjacent the touchscreen display configured to allow the user to pay for the selected product; androbotic components configured to, based on payment for the selected product, move the selected product from the storage area to a dispensing box in the lounge area.

21. A method for providing a retail automation platform comprising: displaying, to a customer via a touchscreen display disposed at a lounge of a retail station, information regarding a plurality of products stored in a storage area of the retail station;receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;reading, by a card reader disposed at the retail station, a card provided by the customer;effecting payment for the selected product utilizing the read card; andautomatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

22. The method of claim 21, wherein the dispensing area is located within the lounge of the retail station.

23. The method of claim 21, wherein the lounge comprises at least one of the following: one or more pieces of comfortable furniture, a couch, one or more comfortable chairs, and one or more speakers.

24. The method of claim 21, wherein automatically effecting movement of, via robotic apparatus, the selected product from the storage area of the retail station to a dispensing area of the retail station comprises movement of the selected product via a robotic arm.

25. The method of claim 21, wherein automatically effecting movement of, via robotic apparatus, the selected product from the storage area of the retail station to a dispensing area of the retail station comprises moving a movable tray.

26. The method of claim 21, wherein automatically effecting movement of, via robotic apparatus, the selected product from the storage area of the retail station to a dispensing area of the retail station comprises use of an elevator which receives the product and facilitates its movement to the dispensing area of the browsing area.

27. The method of claim 21, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying at least one of the following: at least one video, at least one image, at least one photograph, and a three-dimensional model of a product that the customer can rotate using the touchscreen display.

28. The method of claim 21, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a written description of a product.

29. The method of claim 21, further comprising capturing, via a surveillance camera, video of the retail station.

30. The method of claim 29, further comprising transmitting the captured video to a remote location.

31. A method for providing a retail automation platform comprising: reading, by a first card reader disposed proximate an access point to a retail station, a first card provided by a customer;opening, based on the reading of the first card, the access point to the retail station;displaying, to the customer via a touchscreen display disposed at the retail station, information regarding a plurality of products stored in a storage area;receiving, from the customer via the touchscreen display, input corresponding to selection of a selected product of the plurality of products;reading, by a second card reader disposed at the retail station, a second card provided by the customer;effecting payment for the selected product utilizing the read second card; andautomatically effecting movement of, via robotic apparatus, the selected product from the storage area to a dispensing area of the retail station.

32. The method of claim 31, wherein automatically effecting movement of, via robotic apparatus, the selected product from the storage area of the retail station to a dispensing area of the retail station comprises moving of the selected product via a robotic arm.

33. The method of claim 31, wherein automatically effecting movement of, via robotic apparatus, the selected product from the storage area of the retail station to a dispensing area of the retail station comprises moving a movable tray.

34. The method of claim 31, wherein automatically effecting movement of, via robotic apparatus, the selected product from the storage area of the retail station to a dispensing area of the retail station comprises use of an elevator which receives the product and facilitates its movement to the dispensing area of the browsing area.

35. The method of claim 31, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying at least one of the following: at least one video, at least one image, at least one photograph, and a three-dimensional model of a product that the customer can rotate using the touchscreen display.

36. The method of claim 31, wherein displaying, to the customer via a touchscreen display, information regarding a plurality of products stored in a storage area comprises displaying a written description of a product.

37. The method of claim 31, wherein the method further includes capturing, via a surveillance camera, video of the retail station.

38. The method of claim 31, wherein the retail station comprises a lounge in proximity to the dispensing area.

39. The method of claim 31, wherein the lounge comprises at least one of the following: one or more pieces of comfortable furniture, a couch, one or more comfortable chairs, and one or more speakers.

40. A method for providing a retail automation platform comprising: providing, to a customer via first device located remotely from a retail station, information regarding a plurality of products stored in a warehouse area of the retail store; receiving, from the customer via the first device, input corresponding to selection of a selected product of the plurality of products; saving the costumer's selection; reading, by a first card reader disposed at the retail station, a first card provided by the customer; opening, based on the reading of the first card, the access point to the retail station; retrieving the saved customer's selection; and automatically effecting movement of, via robotic apparatus disposed at the retail store, the selected product from the warehouse area of the retail store to a dispensing area at the first retail station of the retail store.