Patent Application
20240013641
This invention relates generally to a retail protection system and, more particularly, to a system that protects and monitors items on retail shelves.
A growing problem for retail stores is shoplifting and other theft of high value inventory directly from shelves. Traditionally, thieves have shoplifted high value items in low quantities, one visit at a time. Another newer technique thieves employ is to target retail stores to “sweep” shelves of valuable product by quickly assembling and removing as much of the product as possible. The thieves then exit the store with the product before store personnel or law enforcement have an opportunity to react. The product is either later returned for cash or sold outright.
Solutions to this problem have included locking down high value product in vaults or cabinets that require store personnel to unlock and physically provide the product to the consumer. Other solutions include security wires that physically connect the product to store shelves or each other. These solutions also require store personnel to unlock and untether such product for the consumer. These solutions tend to discourage customers from purchases because of the extra effort and time required to attain a product for purchase.
Other solutions utilize mechanical dispensers connected to shelves that are configured to mechanically dispense one product at a time before resetting for dispensing another product. These solutions are not flexible for a variety of inventory and this inflexibly requires particular store shelves to be dedicated to particular inventory.
Such solutions create bottlenecks of consumers trying to obtain goods for purchase as they wait for assistance or help themselves amid fixtures that are designed to stop or deter illegitimate customers. These bottlenecks may ultimately deter legitimate shopping and thereby reduce retail sales.
A continuing need exists in a retail system to monitor store shelves and permit store staff to assist customers and identify when certain departments of a retail store and/or specific shelves are being accessed by customers while also enabling shoppers to examine and purchase product unencumbered by lock and key solutions.
The invention generally relates to a retail store monitoring system that can be incorporated with retail anti-theft devices to maintain and monitor goods.
The general object of the invention can be attained, at least in part, through a system of interconnected sensors, locks, call buttons, gates, safes, cabinets and/or other equipment that creates a real-time trackable retail environment permitting staff to respond to customers directly and in person or through additional electronic inputs. The system actively monitors all devices in the interconnected system during and/or after business hours, providing security alerts as well as receiving and forwarding customer requests/calls for retail employee assistance. The system further generates and tracks data related to the above sensors and responses.
In embodiments of this invention, the system allows for establishing and receiving custom alerts in store, wirelessly/remotely lock down locking anti-theft devices individually, by area or category, or fully, remotely changing sensor alerts (e.g., messages) and functions, monitoring battery life, adding or removing anti-theft devices, displaying event history for each anti-theft device, and/or customizing press sequences or triggers.
The invention includes a store monitoring system for a retail environment. The monitoring system includes a central control unit including a user interface and a plurality of configurable anti-theft devices connected with respect to the central control unit. Each of the plurality of configurable anti-theft devices is added, removed, moved, changed, and/or modified through the user interface. The plurality of configurable anti-theft devices include combinations of sensors, locks, call buttons, gates, safes, and retail cabinets distributed throughout a retail store, and the user interface monitors and displays operation data related to the plurality of configured anti-theft devices.
The invention further includes a store monitoring system for a retail environment that includes a plurality of configurable anti-theft devices and a central control unit including a user interface and in wireless connection with each of the plurality of configurable anti-theft devices. Each of the plurality of configurable anti-theft devices is added, removed, moved, changed, and/or modified through the user interface. Each of the plurality of configurable anti-theft devices is added for display within the user interface by association with: a unique identification number, and an anti-theft category selected from a device type and/or a corresponding retail product type. Information about each of the plurality of configurable anti-theft devices is stored in the central control unit and displayed in the user interface by both the device type and/or the associated retail product type.
The invention further includes a method of securing products in a retail environment. The method including steps of: associating one or more products with an anti-theft device in wireless connection with a central control unit including a user interface; and identifying the anti-theft device with and anti-theft category selected from device type, retail product type, and/or product location within the retail environment.
In embodiments of this invention, the user interface is configured to monitor and control the plurality of configurable anti-theft devices and allow retail users (e.g., employees) to respond to customers and alerts from the each of the plurality of configurable anti-theft devices directly and in person or through additional electronic inputs.
In embodiments of this invention, each of the plurality of configurable anti-theft devices includes a unique identification stored within the central control unit. Each of the plurality of configurable anti-theft devices is desirably also assigned a retail category according to a location within the retail environment. Each of the plurality of configurable anti-theft devices is desirably assigned a retail category as a function of a position within the retail environment, and the retail category and/or the position is accessible within the user interface. Exemplary retail category include jewelry, fragrance, electronics, tools, medicine, weaponry, pharmacy, and/or a specific product brand. More specific product categories can include razors, condoms, cold/allergy medicine, ammunition, smal tphones, power drills/saws, etc.
In embodiments of this invention, the user interface is accessible on each of a plurality of portable access devices (e.g., slave mobile electronic devices) useable throughout the retail environment. In embodiments of this invention, the user interface delivers status alerts received from one or more of the configurable anti-theft devices to one or more of the plurality of access devices. The configurable anti-theft devices can include a call box adapted to be placed within the retail environment, wherein activation of the call box signals a location of the call box to at least one of the plurality of access devices. The call box activation can be ended by a retail worker through the call box or one of the plurality of access devices. In additional embodiments, the configurable anti-theft devices include an electronic lock adapted to be placed within the retail environment, and the electronic lock can be latched and unlatched via at least one of the plurality of access devices.
In embodiments of this invention, a system call button can send a local alert, public announcement and/or a Zebra notification specific to each call button. If a product is locked up and not accessible to a shopper, this low-cost feature is a tool to recapture lost sales without modifying the current infrastructure or sales strategy.
In embodiments of this invention, the system will notify if a cabinet door is opened without authority (or broken into). This gives the store more time to implement their protocol for a theft event. Or the system can notify the team members to stay away from a potentially dangerous situation.
In embodiments of this invention, the system notifies if a door is left open and the merchandise inside is no longer protected.
In embodiments of this invention, the system is integrated with current store system assets such as public announcement systems, handheld devices, closed circuit video systems, PVMs, or other cameras.
In embodiments of this invention, the system provides an additional layer of accountability for store associates. Each store key handed out can be assigned to an associate and monitored for visibility. This can help eliminate internal theft.
In embodiments, the system is ‘self-healing,’ in that it resets after each anti-theft device opening and closing.
Other objects and advantages will be apparent to those skilled in the art from the following detailed description taken in conjunction with the appended claims and drawings, wherein:
The present invention provides a system including a series of sensors that can be mounted relative to retail shelves, fixtures, doors, safes, and other locations to monitor inventory and/or prevent theft of various items.
The invention provides a suite of monitoring options including call buttons (with multiple paging and response options), team member pocket buttons, receiving doorbells, door sensors (e.g., entrance doors, cabinet doors, locking showcase doors), safe sensors, swing gate and swing gate mini sensors, employee keys or key cards, and other integrations. When an event is triggered, the system provides optional and customized notifications via local audio, public announcement audio, Zebra notifications, text or email alerts, closed circuit tv integration, and/or silent alerts to local authorities.
The subject system, termed ViziTECH®, may work in connection with other systems developed by the applicant including Bricktech®, the subject of U.S. Publication US2021/0334925, which is incorporated herein by reference, and/or a lockable and/or latchable security gate solution, the subject of U.S. Publication US20210106148, which is incorporated herein by reference.
Each wireless anti-theft device according to a preferred embodiment includes a unique fixed identification so once they are configured in the system, the anti-theft device identification and other info is pushed back down to the control unit 22 and stored in a local database so the control unit 22 knows how to handle the anti-theft device and what audio/text/email alerts to send locally and remotely according to the anti-theft device type and category. Categories are easily assigned to each sensor as well as customizable alerts. Some example sensor categories include: jewelry; cosmetics; grocery; tools; delivery door (open and/or doorbell button); specific trademark or brands such as RED BULL or DURACELL; and others.
Gate sensors 30, such as those used in connection with security swing gates as described in U.S. Publication US20210106148 (incorporated herein reference) may include the following activity: 1) normal gate open with no sweep event detected: doorbell chime and strobe will trigger; 2) sweep event detected (X openings in XX seconds, i.e., 3 opens in 15 seconds): siren alarm, strobe, and mobile alert; 3) additional sweep events within 1 minute of the original sweep event will not trigger siren alarm, strobe, or mobile alert; 4) when a gate is left (stuck) open, a supervise chime is played every X minutes, such as every 70 minutes; and 5) in a preferred embodiment, a key sensor does not affect the functionality of the gate sensors.
One or more anti-theft devices of the system may include manual learning. For example a gate sensor may be “taught” a routine by opening and closing the gate within a designated time period, e.g., open and close a gate 10 times within approximately 50 seconds (open to open within 5 seconds). Then the gate may be opened again and receive a verification through a chime and/or strobe to confirm learning to the system.
According to one embodiment of the subject system, cabinet sensors may be positioned with respect to sliding and/or swinging cabinet doors within a retail environment. The protocol may include the following: 1) a normal cabinet open: siren alarm, strobe, and/or mobile alert will trigger; 2) when a cabinet is left (stuck) open, a siren alarm, strobe, and/or mobile alert will be triggered every X seconds, e.g., every 90 seconds; 3) rearming, the system will rearm when all the cabinets are closed, or X seconds (e.g., 90 seconds) after a last key swipe.
In addition to the sensors, and as shown in
According to one preferred embodiment, safe sensors 38 may be utilized as follows: 1) a normal safe open: no siren alarm, strobe, or mobile alert are triggered; and 2) when a safe is left or stuck open, a siren alarm, strobe, and mobile alert will be triggered every X minutes, e.g., 5 minutes. In connection with the operation of safe sensors 38, an electronic key 36 may likewise be used and may include the following functionality: 1) ‘swipe’ the key 36 to disarm the system (note: X minutes for safe sensors 38, e.g., 5 minutes) when all safes are closed; 2) no safe alerts will trigger within X minutes from the last key swipe; and 3) after X minutes the safe sensors will re-arm.
As partially described above, a call button 34 as shown in
Another sensor type that may be used in connection with the subject system is a battery powered wireless e-latch (lock). Such an e-latch may be added and configured like any other sensor in the system and provide status when a gate, door, or cabinet is opened or closed, but also enable sending commands to the latches to lock or unlock them on demand, automatically based on schedule, or automatically based on system events. These latches can also be logically coupled with call buttons for example if power tools are locked in a cage, but a call button near the cage is pressed to alert the store associates, the cage can be unlocked on demand through a graphical user interface, and preferably a web user interface (UI) or automatically by the system.
As shown in
Window 80 shows a first step in adding a new anti-theft device 50. The first step involves entering the identification number of the device, shown in
In embodiments of this invention, the central control unit 22 wirelessly receives event messages from devices/sensors throughout the store. The control unit 22 is preferably Internet of Things (IoT) connected to a cloud server “back end” via ethernet, Wi-Fi, or cellular. The cloud server stores data event information from the system and also provides an IoT connection for a web user interface (Web UI) through a secure URL link. Using the Web UI, end users i.e., store owners and/or employees) can view the store's system including a list of currently configured devices, device status, and device history data. Using the Web UI, such as shown in
The subject system of embodiments of this invention, such as shown in
The slave devices 24 may be low-cost phones or tablets that could be concealed inside a box for added security or could be visible so content can be displayed on their screens—for example if securely mounted near/with a call button, when the button is pressed the system could notify with audio and also put active messaging on the screen then change the audio and message when the call is serviced. A call service feedback may be included to require the associate to click a button on the screen so the device sends another alert out to the system to show that the call has been serviced. Such devices supplied to customers would need to be very rugged and secured (like with an HDLD) because of the potential for breakage or theft.
Such devices can also display targeted advertising related to the product sought or a related product as the customer awaits assistance from store personnel. Such advertising may also include coupon codes or discount information related to the product category.
The devices will generally require a custom application or DPC running on them that receives the alerts from the system and plays the audio/video messages. These devices may be configured into the system by serial and category just like any other sensors in the system. The custom application or DPC could also eventually be used by store associates on their own devices if they are enrolled and added as “sensors” in the system.
Prior art systems used in-store local radios or walkie-talkies but did not utilize public address systems and/or localized speaker integration. Such systems may include a call button that blinked following activation with an internal speaker that announces an instruction such as “a store associate will be right with you.” To clear the blinking light, a customer or an association can hold the button down again.
The call buttons according to one embodiment of the subject system may include color coordinated call buttons above to identify them by category or area of the store, if needed. In embodiments of the invention, a separate ANDROID device is included nearby or in place of the call button device for local messaging for that designated area. Example retail areas and categories may include: condom lock-up; fragrance lock-up; car replacement light bulbs lock-up; PIONEER radio and speaker lock-up; gun counter; paint counter; and baby formula lock-up. These example categories are in different aisles from one another. So one ANDROID device may be installed in the area to broadcast the need. It would be attached to a post or fixture that has power to it.
In such a system, an inexpensive slave device, such as a smartphone may be positioned in place of or near the call button and connected to WIFI. When the call button is pressed it will send a message to the stores associate device for notification and to the slave smartphone in the area. Over these devices a message would announce “customer needs assistance in fragrance”. When the associate comes to assist, the call button is pressed for a designated time period or for a series of repeated depressions and a second message goes out to associates announcing or reading “fragrance customer has been helped.” Likewise, over to the local slave device “fragrance customer has been helped”.
The system as described can enable store employees or remote management to lock and unlock the store by category (all locks in a certain section or aisle); lock or unlock everything in the store; lock or unlock based on events (such as sweep events); lock or unlock based on a timed schedule (e.g., lock during scheduled break times and/or off hours); and/or lock or unlock when a call button is depressed.
Sensors/devices and corresponding displays and/or slave devices may be programmed to receive custom alerts, remotely change message and function on demand; see current battery life; add or remove sensors; see event history; customize sequences and triggers; and other real time or programmable customization.
In summary, the subject system only requires a single access to network connectivity. This greatly improves reliability in a retail environment and reduces overall total cost of ownership. The control unit monitors all sensors in a store independently of other wireless networks and systems in the environment. The control unit is the only device that needs a secure Wi-Fi, Ethernet, and/or cellular network connection and power. The system can operate in local-only mode without a network connection required.
The control unit supports an unlimited number of wireless battery-powered sensors. Each device or sensor preferably includes a unique identification and generally can operate from 3 to 8 years between battery replacement depending on the type of device or sensor. Sensors generally use standard coin cell batteries, which can be replaced simply and inexpensively in the field.
The anti-theft devices operate on dedicated security bands which will not be effected by cell phones, mobile radios, wireless intercom systems, Wi-Fi, Bluetooth, LoRA, Zigbee, or other wireless devices commonly found in retail environments. control unit 22 provides optional and customized notifications via local audio, public address audio, Zebra notifications, text or email alerts, closed circuit TV integration, and more.
The subject system includes the ability to use the Team Member Button to trigger a “panic” response to initiate a silent alarm when a high-risk situation occurs (robbery, violent event, armed intruder, etc.). The system collects and stores all data, events, and alerts which can be accessed and downloaded via web portal or Cloud. Additional exception reporting activity within a store is available including: how many times a call button was triggered by a department within a store; device traffic in areas in which motion sensors are deployed. Additional time-stamped data can be used to evaluate staffing needs and response times.
Remote ongoing system checks are enabled as well as monitoring through collected data. The system detects and reports faulty devices, system failures, low battery, offline systems, etc. The system software platform is designed to simplify the internal troubleshooting and maintenance of the system thereby minimizing the need for technicians and additional labor onsite.
The invention illustratively disclosed herein suitably may be practiced in the absence of any element, part, step, component, or ingredient which is not specifically disclosed herein.
While in the foregoing detailed description this invention has been described in relation to certain preferred embodiments thereof, and many details have been set forth for purposes of illustration, it will be apparent to those skilled in the art that the invention is susceptible to additional embodiments and that certain of the details described herein can be varied considerably without departing from the basic principles of the invention.
This application claims the benefit of U.S. Provisional Patent Application, Ser. No. 63/359,476, filed on 8 Jul. 2022. The co-pending provisional application is hereby incorporated by reference herein in its entirety and is made a part hereof, including but not limited to those portions which specifically appear hereinafter.
| Number | Date | Country | |
|---|---|---|---|
| 63359476 | Jul 2022 | US |
