Robotic process automation system with advanced combinational triggers

Abstract

A computerized task automation system provides for software robots encoded with a set of instructions that cause the software robot to interact with one or more applications to perform one or more tasks with the one or more applications to complete a task in a manner that a user would perform the task. The system responds to an execution request that specifies a first software robot by retrieving the first software robot and enabling execution. The first software robot has encoded a first instruction that requires the software robot to await occurrence of a first trigger that specifies occurrence of a first event in order to execute the first instruction, and a second trigger that specifies occurrence of a second event in order to execute the first instruction. Execution of the first software robot is initiated only upon occurrence of the first and the second trigger.

Description

COPYRIGHT NOTICE

A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever.

RELATED APPLICATIONS

This application is continuation-in-part of U.S. patent application Ser. No. 16/410,999 (the '999 application), filed on May 13, 2019, entitled Robotic Process Automation System with Hybrid Workflows, which is assigned to the assignee of the present application and which is hereby incorporated by reference in its entirety. The '999 application claims priority to U.S. provisional patent application No. 62/670,820 filed on May 13, 2018, entitled Computerized Workflow Generation with Integrated Bot Selection and Generation.

FIELD OF THE DISCLOSURE

This disclosure relates generally to the field of data processing systems and more particularly to computerized task automation.

BACKGROUND

Robotic process automation (RPA) is the application of technology that allows workers in an organization to configure computer software, known as a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. The software robots in conventional RPA systems employ the software robots to interpret the user interface of third-party applications and to execute steps identically to a human user. For example, many tasks within organizations require individuals to perform the same repetitive tasks, such as entering data from invoices into an enterprise accounts payable application or entering data from a loan application into a loan processing system. RPA permits the automation of such application level repetitive tasks via software robots that are coded to repeatedly and accurately perform the repetitive task.

The software robots in conventional RPA systems execute on devices, physical or virtual, that are separate from an RPA server and which contain software to permit creation and/or execution of the software robot. When operating, the software robots and the accompanying software, such as a player that controls execution of the software robot, consume valuable system resources. This can be greatly magnified in larger organizations that may deploy thousands of software robots at any given time. Moreover, management of the deployment of software robots in such larger organizations can become quite complex. There is accordingly a need for computerized systems and methods by which the software robots are deployed and managed.

SUMMARY

A computerized task automation system is disclosed herein which comprises a computerized data storage containing one or more software robots. Each software robot is encoded with a set of instructions that cause the software robot to interact with one or more applications, as encoded by the set of instructions, to perform one or more tasks with the one or more applications to complete a task in a manner that a user would perform the task. A processor is programmed with instructions that when executed by the processor, cause the processor to respond to an execution request that specifies a first software robot by retrieving the first software robot and enabling execution of the first software robot. The first software robot has encoded therein a first instruction that requires the software robot to await occurrence of a first trigger that specifies occurrence of a first event in order to execute the first instruction, and a second trigger that specifies occurrence of a second event in order to execute the first instruction. The processor initiates execution of the first software robot only upon occurrence of the first and the second trigger. Other features include the ability to concurrently monitor triggers for multiple bots and the ability to automatically generate a summary file upon conclusion of execution of a bot where the summary file contains actions taken by the bot and a user of the bot during execution of the bot.

The ability to specify the conditions under which a bot's execution is to be initiated in a highly granular manner reduces power consumption and increases system performance. Additional aspects related to the invention will be set forth in part in the description which follows, and in part will be apparent to those skilled in the art from the description or may be learned by practice of the invention. Aspects of the invention may be realized and attained by means of the elements and combinations of various elements and aspects particularly pointed out in the following detailed description and the appended claims.

It is to be understood that both the foregoing and the following descriptions are exemplary and explanatory only and are not intended to limit the claimed invention or application thereof in any manner whatsoever.

BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings, which are incorporated in and constitute a part of this specification exemplify the embodiments of the present invention and, together with the description, serve to explain and illustrate principles of the inventive techniques disclosed herein. Specifically:

FIG. 1 is a high-level block diagram of an embodiment of a computerized task automation system employing the principles described herein.

FIG. 2 is a flow diagram illustrating high-level operations employed in a Business Process Management (BPM) system.

FIGS. 3A, 3B, 3C, 3D and 3E are screen shots showing aspects of a user interface generated by the computerized task automation system of FIG. 1 to permit importing of a defined business process.

FIGS. 4A and 4B are screen shots showing aspects of a user interface generated by the computerized task automation system of FIG. 1 to select existing software robots and to create new software robots.

FIG. 5A is a flow diagram illustrating creation of a new software robot employing a design view user interface generated by the computerized task automation system of FIG. 1.

FIGS. 5B, 5C, 5D, 5E, 5F, 5G, 5H, 5I, 5J, 5K, 5L, and 5M illustrate creation of a new software robot employing a code view user interface generated by the computerized task automation system of FIG. 1.

FIGS. 5N and 5O are screenshots showing user interfaces for the design view and code view embodiments, respectively.

FIG. 5P is a screenshot showing a user interface for a sketch view embodiment.

FIG. 6 is a screen shot showing aspects of a user interface generated by the computerized task automation system of FIG. 1 to execute a business process.

FIG. 7 is a flow diagram illustrating operation of a programmatic interface for interaction with software robots employed by the computerized task automation system of FIG. 1.

FIGS. 8A, 8B, 8C and 8D illustrate additional aspects of attended software robots.

FIG. 9 is a high-level block diagram of an embodiment of a Robotic Process Automation (RPA) system employing advanced combinational triggers which may be employed in the task automation system disclosed herein.

FIG. 10 illustrates examples of various forms of triggers supported by the RPA system of FIG. 9.

FIG. 11 is a flow diagram illustrating operation of an embodiment of the RPA system of FIG. 9.

FIGS. 12A and 12B are flow diagrams illustrating additional details of operation of triggers in the RPA system of FIG. 9.

FIG. 13 is a block diagram illustrating an alternative embodiment of the listener of FIG. 9.

FIG. 14 is a block diagram of an embodiment with an automatically generated summary file.

FIG. 15 illustrates a block diagram of hardware that may be employed in an implementation of the systems disclosed herein.

DETAILED DESCRIPTION

In the following detailed description, reference will be made to the accompanying drawings, in which identical functional elements are designated with like numerals. The aforementioned accompanying drawings show by way of illustration, and not by way of limitation, specific embodiments and implementations consistent with principles of the present invention. These implementations are described in sufficient detail to enable those skilled in the art to practice the invention and it is to be understood that other implementations may be utilized and that structural changes and/or substitutions of various elements may be made without departing from the scope and spirit of present invention. The following detailed description is, therefore, not to be construed in a limited sense.

FIG. 1 is a high-level block diagram of an embodiment of a computerized task automation system 10 employing the principles described herein. A user 102 interacts with a User Interface (UI) 104 generated by the system 10 to create, import and modify computerized business processes and to automate certain tasks performed by the computerized business processes. The user 102 has employed the interface 104 to retrieve a previously defined process 105 from storage 106 which has stored therein a plurality of defined processes 105. The process 105 retrieved by the user 102 is a procurement to payment process that defines the various computer-implemented tasks that must be performed to procure goods/services from generating a purchase order (108) to reconciling an invoice (110) to making a payment (112). The business process may be modeled in a variety of ways, including by way of Business Process Model and Notation (BPMN) syntax which is a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD). BPMN permits support of business process management for technical users and business users, by providing a notation that is intuitive to business users, yet able to represent complex process semantics. The BPMN specification also provides a mapping between the graphics of the notation and the underlying constructs of execution languages, particularly Business Process Execution Language (BPEL). Aspects of BPMN are described in Stephen A. White (3 May 2004), “Business Process Modeling Notation v1.0”, Business Process Management Initiative, bpmi.org.

The user 102 may advantageously employ the interface 104 to implement certain tasks of the business process being displayed by the interface 104 by way of software robots 116, stored in storage 106. Each software robot comprises a set of task processing instructions operable to interact at a user level with one or more designated user level application programs. As used herein, the term “bot” is generally synonymous with the term software robot. In certain contexts, as will be apparent to those skilled in the art in view of the present disclosure, the term “bot runner” refers to a device (virtual or physical), such as devices 118, 119, 120, having the necessary software capability on which a bot will execute or is executing.

The bots 116 execute on a player, via a computing device, to perform the functions encoded by the bot. A bot 116 is created by recording of user actions and/or by encoding of instructions to implement the bot 116. The recording of user actions may be performed by a recorder that detects and stores user actions while interacting with software applications, including operating system functions provided by a computer system. The resulting bot 116 is stored under control of an RPA system controller, such as control room 122 described herein. The bot 116 may be subsequently retrieved and executed by the same user or a different user and executed on the same machine on which it was created or a different machine to perform the user level commands encoded in the bot 116 to reproduce human actions in interacting with applications, including user level operating system functions, that are available to the bot 116. Additional aspects of operation of bots may be found in the following pending patent application, which refers to bots as automation profiles, System and Method for Compliance Based Automation, filed in the U.S. Patent Office on Jan. 6, 2016, and assigned application Ser. No. 14/988,877, which is hereby incorporated by reference in its entirety.

Some or all of the bots 116 may in certain embodiments be located remotely from control room 122. Moreover, the devices 118-120 may also be located remotely from control room 122. The bots 104 and the tasks 106 are shown stored in separate storage containers for purposes of illustration but they may be stored in separate or the same device(s), or across multiple devices. The control room 122 performs user management functions, source control of the bots 116, along with providing a dashboard that provides analytics and results of the bots 116, performs license management of software required by the bots 116 and manages overall execution and management of scripts, clients, roles, credentials, and security etc. The major functions performed by the control room 122 include: (i) a dashboard that provides a summary of registered/active users, tasks status, repository details, number of clients connected, number of scripts passed or failed recently, tasks that are scheduled to be executed and those that are in progress; (ii) user/role management—permits creation of different roles, such as bot creator, bot runner, admin, and custom roles, and activation, deactivation and modification of roles; (iii) repository management—to manage all scripts, tasks, workflows and reports etc.; (iv) operations management—permits checking status of tasks in progress and history of all tasks, and permits the administrator to stop/start execution of bots currently executing; (v) audit trail—logs creation of all actions performed in the control room; (vi) task scheduler—permits scheduling tasks which need to be executed on different clients at any particular time; (vii) credential management—permits password management; and (viii) security: management—permits rights management for all user roles. The control room 122 is shown generally for simplicity of explanation. Multiple instances of the control room 122 may be employed where large numbers of bots are deployed to provide for scalability of the system 10. Additional details of certain aspects of control room 122 may be found in U.S. patent application Ser. No. 16/146,485, filed on Sep. 28, 2018, entitled ROBOTIC PROCESS AUTOMATION SYSTEM WITH QUEUE ORCHESTRATION AND TASK PRIORITIZATION, which application is assigned to the assignee of the present application and which application is hereby incorporated by reference in its entirety.

The process modeler 124 allows a user to create, modify, import and export a business process. Business processes are modelled as a series of steps with logic flow between them. The process modeler 124 also enables creation of workflows by connecting existing bots with various types of logic. Data can be passed between bots. The Bot Mapper 126 allows a user to create bot(s) or assign existing bot(s) for any step in a business process. Once a bot is associated with a business process step, this information is available to all bots/services on the RPA platform. The Bot Recommender 128 recommends other similar/complementary bots developed by the user 102's organization or by other organizations and available in a shared repository (such as the Bot Store offered by Automation Anywhere, Inc.) based on the existing bots already mapped to business process steps. This enables bot discovery for maximum re-use of bots and existing automation ROI. The Automation Calculator 130 computes the amount of automation already done and the amount remaining (backlog). It does this by comparing the number of automated steps to the total number of steps in the process. The Automation Calculator 130 also computes the ROI based on the automation already done for a business process by aggregating the calculated human labor and time for all automated business process steps. The Bot Sketch module 132 consists of visual screenshots of all key actions taken by the user, which will be executed by the bot. A non-technical user can create a Bot Sketch by simply turning on a recorder and carrying out the actions that the bot needs to execute in the correct order of sequence. The Bot Sketch module 132 will show all/key connected visuals for the bot. Bot sketch is only visible to those users who have access to that view for that specific bot. The Bot Sketch is the first step in defining the bot that needs to be created. The Bot Design 134 is a visual bot modeling interface that allows a user to create a bot by defining building blocks, using various recorders found in the RPA platform, steps to manipulate data and dragging & dropping various automation commands. The bot is represented in a visual, workflow style interface geared towards non-technical users. The Bot Code 136 is an integrated development environment (IDE) where a developer can directly write code for a bot. The Bot Model Engine 138 stores the bot design, the underlying command structure and all the metadata associated with the bot. It enables the Bot View Translator 140 to translate the Bot Design to Bot Code. The Bot View Translator 140 enables users to switch between the Bot Design and Bot Code views. It contains the viewing logic to enable these conversions at a automation command/granular level. The Privilege Administrator 142 stores and enforces view level privileges so users can view either bot design, bot code or both views.

The bots 116 may take one of a variety of forms. Unattended bots, seen as uBot 1, uBot 2, . . . , uBotn, are encoded to operate automatically without human user involvement. These bots may be deployed by a human user or may be deployed, without human involvement, programmatically by another bot or other software. uBots are particularly useful in batch processing environments where a large amount of documents, for example, need to be processed, an such bots may be scheduled to run at particular times or upon occurrence of particular events. Attended bots, seen as aBot 1, aBot 2, . . . , aBot n, are encoded to automatically perform certain tasks but with human user involvement, which may include for example, entry of certain data and making of subjective judgments when presented with certain data. An aBot performs certain tasks automatically and accepts user input, such as for example in a call center, as needed. Cognitive bots, seen as cBot 1, cBot 2, . . . , cBot n, are encoded to automatically interact with one or more application programs without any user input and are further encoded to automatically alter their interactions with the one or more application programs by way of a machine learning engine. The cognitive bots permit automation of tasks involving unstructured data to permit use of technologies such as computer vision, natural language processing, fuzzy logic, and machine learning without the help of data scientists or highly trained experts. When employed with computer vision, a cBot can identify and categorize unstructured content allowing the cBot to intelligently extract decision-making data. For natural language processing a cBot can comprehend the meaning and intent of content to improve decision making. By employing fuzzy logic, a cBot can conduct phonetic algorithm and fuzzy string matching against enterprise applications to validate and enrich extracted data. By employing machine learning a cBot can learn by observing human behavior and developing domain expertise increasing accuracy and reducing exceptions. Additional details of certain aspects of cBots maybe found in U.S. patent application Ser. No. 16/023,786, filed on Jun. 29, 2018, entitled ROBOTIC PROCESS AUTOMATION SYSTEM AND METHOD WITH CROSS-DOMAIN LEARNING, which application is assigned to the assignee of the present application and which application is hereby incorporated by reference in its entirety.

The user 102 may employ the system 10 by way of the interface 104 to define a process 105 and to specify which tasks should be performed by a bot, which may be a uBot, a aBot and/or a cBot. As seen, by the dotted line from uBot 1 to process task 108, the user 102 has designated an unattended bot, uBot 1, to perform process task 108, generate purchase order. Task 110, invoice reconciliation, has been assigned by the user 102 aBot 1 and task 112, make payment, has been assigned cBot 1.

Preferably, the bots 116 that are available to the user 102 have associated metadata to characterize the bot's capabilities and functions to permit searching and identification of appropriate bot(s). As further described herein, the bots 116 may in certain embodiments be assigned by the user 102 to a particular task, once identified, by conventional drag and drop actions. Each bot 116 that is assigned for processing of a process 105 executes on a device, that may be a physical device, or a virtual device (such as implemented by a virtual machine), when invoked within the process 105, via control room 122. As seen, uBot 1 executes on device 118, cBot 1 executes on device 119 and aBot 1 executes on device 120.

Operation of the creation and editing of a process 105 may be better understood in connection with FIG. 2 which is a flow diagram illustrating high-level operations employed in a Business Process Management (BPM) system. FIG. 2 is a high-level diagram showing the overall operations typically performed in a BPM system and is provided to facilitate understanding of the embodiments disclosed herein. As seen in FIG. 2, a BPM system involves a design operation 202 which helps to ensure a correct overall design of a process 105. This operation includes identification of existing processes and design of new processes. Modeling operation 204 involves employing the results of the design operation and running various tests, such as by employing different combinations of variables to help determine how the process might operate under different circumstances. Execution operation 206 involves running the tasks identified and defined for the process, such as shown in FIG. 1. This may be done manually or automatically or with a combination of manual and automated business tasks. Monitoring operation 208 encompasses the tracking of individual processes, so that information on their state can be easily seen, and statistics on the performance of one or more processes can be provided. An example of this tracking is being able to determine for example, the state of a customer order (e.g. order arrived, awaiting delivery, invoice paid) so that problems in its operation can be identified and corrected. For tasks implemented with bots 116, each bot, when executing, provides control room 122 with detailed data on its execution to facilitate the monitoring operation. Optimization operation 210 includes retrieving process performance information from the modeling or monitoring operations and identifying potential or actual bottlenecks and opportunities (such for cost savings) or other improvements and modifying the defined process. This can be advantageously facilitated with the detailed data provided by the bots 116. Additional aspects of logging of data generated by the bots may be found in the following pending patent application ZERO FOOTPRINT ROBOTIC PROCESS AUTOMATION SYSTEM, filed in the U.S. Patent Office on Apr. 30, 2019, and assigned application Ser. No. 16/398,532, which is assigned to the assignee of the present application and which application is hereby incorporated by reference in its entirety.

FIGS. 3A, 3B, 3C, 3D and 3E are screen shots showing aspects of a user interface generated by the computerized task automation system of FIG. 1 to permit importing of a defined business process. In FIG. 3A, a user 102 logs into the control room 122 and selects “Business Processes” tab 302 on the left. The system 10 responds by displaying a business processes landing page 304 showing three business processes associated with the user 102: Deployment, Management integration, Pizza collaboration. In FIG. 3B, the user 102 imports a business process, which may be encoded as a BPMN file, by clicking on “Import business process” link 306. The system responds by providing the screen in FIG. 3C which permits entry of a filename or selection of a file by way of browse button. The user 102 selects a file (diagram_3.bpmn) and clicks on “Import file” button 310 at the top of the screen. The system 10 responds by importing the specified business process file and displaying as shown in FIG. 3D the visual representation 312 encoded in the file in an editing mode that accepts user inputs via a visual interface to modify the specified process and to save the modified process file via save button 314. The system 10 responds by providing a landing page seen in FIG. 3E which displays the processes 105 associated with the user 102 and various characteristics of each process. For example, the status of each process is shown at 316 (e.g. private or public, public, and read only or editable). The name of the process is shown at 318, a description at 320, percent of automation at 322, # of bots employed at 324, assigned tags 326, object type 328 and actions 330. The user 102 may select a particular process 105 and edit the characteristics and other aspects of the process.

FIGS. 4A and 4B are screen shots showing aspects of a user interface generated by the computerized task automation system of FIG. 1 to select existing software robots and to create new software robots. As seen in FIG. 4A, the user 102 has selected and retrieved the procure to pay process 105 shown in FIG. 1, for editing. The system 10 responds as shown in FIG. 1 by displaying the selected process in the edit mode. The user 102 chooses to add bots 116 by specifying bots to be added at field 402. The system 10 responds as shown in FIG. 4B by permitting the user 102 to attach a bot to a task. The user 102 may create a new bot by selecting selector 404, in which event the system 10 will provide to the user 102 a create bot screen to permit creation of a new bot. In FIG. 4B, the user 102 has opted to choose an existing bot. In the embodiment of FIG. 4B, the bots are shown being organized in a folder structure 406. The user 102 has selected a folder “My Tasks” and the bots contained in the selected folder are seen at 408. One or more of the displayed bots may be selected for attachment. In the event that the user 102 selects bot creation selector 404, the user may create a new bot by one or more conventional techniques, such as recording of actions or by manually entering specified instructions or commands into a bot file.

FIG. 5A is a flow diagram illustrating creation of a new software robot employing a design view user interface generated by the computerized task automation system of FIG. 1. Certain embodiments provide a graphical user interface to simplify generation of a software robot by way of a design view interface that operates in a manner shown in FIG. 5A. In FIG. 5A, the user 102 opens the design view interface at 502. The user 102 then selects at 504 a visual block from the user interface of the design view interface and at 504 names the block, such as for example “Read all Invoice data from Excel”. The user may then repeat steps 504 to select and name additional blocks to specify additional functions to be performed by the bot, such as for example “Fetch PO details from ERP application”, after which, the bot is saved at 508. The bot as encoded then at 510 and 512 performs the actions specified by the user 102 at 504 and 506 for the bot. The examples set forth above for the bot are simplified for purposes of explanation. In practice, the spreadsheet file corresponding to the Microsoft Excel application would be specified along with fields within the specified spreadsheet file and the ERP application would be specified along with login credentials along with specific steps to use the ERP application to display the required PO details or to programmatically extract the required PO details from the ERP application.

FIGS. 5B, 5C, 5D, 5E, 5F, 5G, 5H, 5I, 5J, 5K, 5L, and 5M illustrate creation of a new software robot employing a code view user interface generated by the computerized task automation system of FIG. 1. Certain embodiments provide in addition to, or in lieu of, the graphical user interface of FIG. 5A, a code view user interface to create a new software robot. Turning to FIG. 5B, the user selects the code view interface and the system 10 responds by showing the code view which includes two main blocks, Code Block 1 and Code Block 2. Code Block 1 has the command “Read all Invoice data from Excel” and Code Block 2 has the command “Fetch PO details from ERP Application”. The user 102 clicks on an expand button to view what's inside Code Block 1 and drags an Open Excel command to the code view and adds the details of the Excel file as shown in FIG. 5C. Turning to FIG. 5D, the user 102 drags an “Excel Get Value of Cell” command and assigns A2 to variable “InvoiceNumber”. In FIG. 5E, the user 102 drags an “Excel Get Value of Cell” command and assigns B2 to variable “PONumber”. In FIG. 5F, the user 102 proceeds to drag an “Excel Get Value of Cell” command and assigns C2 to variable “InvoiceAmount”.

FIGS. 5G, 5H, 5I, 5J, 5K, and 5L illustrate development of code for Code Block 2. In FIG. 5G the user 102 has collapsed the view for Code Block 1, thereby showing only the high-level command. In FIG. 5H, the user 102 has dragged an “Open Program/File” command and selected the application “BS1 Enterprise Accounting”. In FIG. 5I, the user 102 has dragged the MetaBot “UltronAccounts.GetPODetails” and assigned the value to variable “POAmount” & “SupplierName”. In FIG. 5J, the user 102 has dragged an If condition and matched “POAmount” with “InvoiceAmount”. In FIG. 5K, the user 102 adds an action if the condition shown in FIG. 5J is shown to be true. Specifically, the action that is specified to be performed is the MetaBot “UltronAccounts.ProcessInvoicePayment”. In FIG. 5L, the alternative condition, if the test in FIG. 5J is shown to be not true is specified, by specifying an email to be sent to the accounts payable department requesting that the invoice be checked as the amount does not match with the corresponding PO. The user 102 saves the created bot and selects design view and the system 10 responds by displaying a graphical view of the created bot, shown in FIG. 5M, where the bot reads all invoice data from the specified spreadsheet file at 510, fetches the PO details from the specified ERP application 512, compares the PO details with the invoice to see if they match at 514. If the details match at 514 the bot proceeds at 516 to process the invoice for payment and at 518, if the details do not match to send the invoice details by email to the accounts payable department. Sample user interfaces for the design view and code view embodiments may be seen in FIGS. 5N and 50, which are screenshots showing user interfaces for the design view and code view embodiments, respectively. Another manner in which a bot may be generated is via the UI shown in in FIG. 5P which shows a screenshot of a sketch view interface in which user 102 may by simple inputs sketch the operations to be performed by a bot.

FIG. 6 is a screen shot showing aspects of a user interface generated by the computerized task automation system of FIG. 1 to execute a business process. The system 10 provides an interface 602 to permit the user 102 to select and to execute a business process. The user 102 enters at 604 a name of the process desired to be executed “Procurement Business process” and clicks on a Run button at 606. The user 102 also selects at 608 an option to “Choose a different device for each bot” option. The system 10 responds by executing a first activity, Activity 1: Generate Purchase order on a first device, Device: FINOP1, and executing a second activity, Activity 2: Invoice Reconciliation on a second device, Device: FINOP2.

FIG. 7 is a flow diagram illustrating operation of a programmatic interface for interaction with software robots employed by the computerized task automation system of FIG. 1. Certain embodiments disclosed herein provide an Application Programming Interface (API) to permit deployment of a bot 116 from a separate application, such as a business process management application. Such embodiments provide a mechanism by way of a bot deployment API to permit variable used in a bot to be passed by a program to the bot thereby not requiring the input of a human user. FIG. 7 illustrates an example where a bot to be deployed is encoded to use three variables: (i) customerAcctNumber-a value type of variable, (ii) customerAvgBalancesList—a list type of variable, and (iii) customerDetailsArray—an array type of variable. The bot deployment API permits an application to interrogate a bot, and/or for the bot variables to be published, to enable the application 702 to identify the variable values to be provided to the bot upon invocation of the bot, or during operation of the bot. The API provides for a check to be performed at 704 to determine if variable values provided by the application are complete in that they specify all of the required variable values, and that they conform to the variable types. If so, the variable values are provided to the bot as shown at 706. Otherwise an error message is provided at 708.

FIGS. 8A, 8B, 8C and 8D illustrate additional aspects of attended software robots. In FIG. 8A user 102 interacts with UI 104, being displayed on display 802 by way of keyboard 804. The user 102 may initiate operation of an attended bot, such as aBot 1 by way of UI 104. Additionally, the user 102 may initiate operation of an attended bot, such as aBot 2 by way of a hotkey bot trigger, such as by pressing ‘shift+A’ to run a bot (even when the client is not up). The system 10 advantageously permits the execution of two bots in parallel and advantageously auto detects and disables hotkeys reserved by the operating system that controls the device on which UI 104 is displayed, and also auto disables hotkeys being used by other bots. Moreover, the bots may run in the background, so they are invisible to the user, such that no screens are displayed to the user. The system 10 supports two-way communication for the bots including a listen mode that provides for background bot listening, where a bot triggers on a particular human action, and a respond mode where user 102 can provide the bot values, files, folders, and yes/no responses. Moreover, the bots may continue to run even if the monitor 804 is configured to lock after a period of user inactivity.

FIG. 8B is a screenshot showing system triggers supported by system 10. As seen, the following triggers are supported: Window, File, Folder, Performance, Process, Service, Email Message. Additionally, a plurality of object triggers may be supported including the following: UI element triggers capture actions on objects and images, monitor objects for enabled/disabled actions, monitor mouse actions on UI elements and images, hot keys triggers on UI elements and images, image change triggers-appear, disappear, alter. A plurality of package triggers may also be supported including: System, Process and application specific triggers such as Excel, and Database. The system 10 also permits the UI 104 to be initiated in a lightweight mode without need for central connectivity.

FIG. 8C is a screenshot of another aspect of UI 104 that permits configuration of bots that run continuously. As seen, a bot may be configured to repeat or to not repeat and if repeat is selected then the execution may continue until terminated by the user 102 or for a set period of time entered by the user 102. In addition, an interval time between repeats may be specified. Also, in case of an error a subsequent repeat execution may be specified to start automatically. FIG. 8D is a screenshot of another aspect of UI 104 where user 102 may specify conditions under which a bot that is executing prompts a user for information. As seen, the bot may be configured to prompt the user 102 for a value, a file, a yes/no answer and/or a folder, when such information is required by the bot. The user 102 may also specify a custom prompt message to be displayed to the user 102 in connection with a specific window.

As seen from the foregoing description, the workflows for hybrid RPA provide for a number of benefits including: (i) an easy way to stitch bots together with conditional logic, (ii) parallel/serial execution of attended bots, unattended bots and cognitive bots, transactional control and scope definition for task bots, (iii) an interface that permits easy design, visualization and execution of bots, (iv) run time visibility into work flow state, and (v) configurability to permit use of same triggers as bots.

FIG. 9 is a high-level block diagram of an embodiment of a Robotic Process Automation (RPA) system 900 employing advanced combinational triggers which may be employed in the task automation system disclosed herein. In FIG. 9, the control room 122 operates as described in connection with FIG. 1 to manage and control functions of the RPA system 900. The principal functions of the control room 122 described in connection with FIG. 1 are shown in FIG. 9 as dashboard 902, user/role management 904, repository management 906, operations management 908, audit trail and logging 910, task scheduler 912, credential management 914 and security management 916. In FIG. 9, devices 118, 119 and 120 are as shown in FIG. 1. Device 920, which has loaded thereon, aBot 2, by way of inputs from user 921, is shown expanded to illustrate additional details of operation of advanced combinational triggers. aBot 2 executes under control of a bot player 922 which executes, or plays back, the sequence of instructions encoded in a bot. The sequence of instructions is captured by way of a recorder when a human performs those actions, or alternatively the instructions are explicitly coded into the bot. These instructions enable the bot player 922, to perform the same actions as a human would do in their absence. The instructions are composed of a command (action) followed by set of parameters, for example: Open Browser is a command, and a URL would be the parameter for it to launch the site. Additional aspects of the bot player along with a user session generated during operation of the bot are described in U.S. patent application Ser. No. 16/398,532, filed on Apr. 30, 2019, entitled “ZERO FOOTPRINT ROBOTIC PROCESS AUTOMATION SYSTEM”, which is assigned to the assignee of the present application and which is hereby incorporated by reference in its entirety.

The bot aBot 2 is encoded to initiate operation upon occurrence of events corresponding to occurrence of both of two triggers, Trigger 1 and Trigger 2. A listener 924 operates in conjunction with player 922 to initiate operation of aBot 2. The listener 924 monitors events corresponding to triggers encoded into aBot 2, Trigger 1, Trigger 2 and initiates execution of aBot 2 upon occurrence of both triggers, Trigger 1 and Trigger 2, as encoded by aBot 2. By way of example, Trigger 1 corresponds to a file/folder trigger which has been encoded into aBot 2 as occurrence or storage into a file system existing in a data storage system 926 of an identified file (as identified for example by a specified file name). Further by way of example, Trigger 2 corresponds to occurrence of a menu item in an application (App 1) being used by user 921. For example, if user 921 is processing an invoice, then the menu item may be a command to “process invoice” in an invoice processing application (App 1) and Document 1 may correspond to a particular invoice. Upon detection of occurrence of both events corresponding to Trigger 1 and Trigger 2, listener 924 initiates execution of aBot 2 to cause processing of the invoice by user 921. In one embodiment, the listener 924 runs as a background process. Once the trigger conditions are satisfied the bot in question begins execution.

The control room 122 provides for decoupling of triggers from bots to facilitate reusability. Centralized storage of the triggers created by users of the RPA system 900 is provided by storage mechanism 932. A bot that is created by a user of the system 900 is uploaded to the control room 122 which causes storage into storage 932. Upon upload of a bot, the control room scans the uploaded bot and automatically identifies any triggers encoded in the bot. The identified triggers are stored to trigger repository 930. Each of the stored triggers is advantageously available to the same user that created the trigger and also to other users. The control room 122 effectively maintains a public space of triggers and for each user a private space for triggers. This can simplify the creation of triggers for bots by permitting copying of an existing trigger instead of having to create one from scratch. Existing triggers may be modified to create new triggers, which are themselves stored to the trigger repository 930. Although the same trigger may be employed with multiple bots, when encoded into a bot, the trigger operates as a trigger for the bot into which it is encoded and does not operate system wide within the system 900. In other words, in such an embodiment, a trigger once encoded into a bot is a local trigger and typically does not affect any other bot. Therefore the same trigger may be encoded into different bots that may be executing on separate devices but the occurrence of an event on one device that causes a bot executing on that device to execute by virtue of occurrence of a trigger will not have the same effect on the other device. In another embodiment, it is possible for a single trigger to affect more than one bot. In practice, while this is possible it is likely to not occur very often.

The RPA system 900 employs a configuration file 934 for each user to associate information specific to that user's use of and interaction of the system 900. For example, upon logging into the system 900 to create a bot or to add triggers to a bot, the user will be able to retrieve (or may automatically be shown) bots previously created and/or used by the user along with triggers used and/or created by the user, to facilitate bot and trigger creation. In practice, it is likely that any given user will reuse triggers previously created by themselves, with some modifications to the previously created trigger. It should be noted that the storage 932 shown for trigger repository 930 and configuration files 934 and the storage 926 for the documents are shown as separate from each other and from storage 116 for bots for simplicity of illustration. The bots, triggers, credential files and documents may be stored in separate storage mechanisms, in the same mechanism or distributed across multiple storage mechanisms by known techniques.

FIG. 10 illustrates examples of various forms of triggers supported by the RPA system of FIG. 9 as stored in trigger registry 930. The trigger names shown in FIG. 10 are shown in nomenclature local to a bot, hence the bot prefix (a1., a2., a3., a4., u1., u2., u3., c1., c2., c3.) for each trigger. This is as opposed to having names globally throughout system 900. As seen, aBot 1 is associated with triggers Trigger 2 and Trigger 4, with the and condition which requires occurrence of both triggers required for execution of the bot. The bot aBot 2 is shown with triggers Trigger 1 and Trigger 2, as also seen in FIG. 9. The and condition is also specified here and as seen, the same trigger, Trigger 2, is being used in aBot 1 and aBot 2. The bot aBot 3 requires only Trigger 5. The bot aBot 4 requires the occurrence of either Trigger 3 or Trigger 5 to execute. The bot aBot 5 requires the occurrence of four different triggers, Trigger 1, Trigger 4, Trigger 7 and Trigger 8, to execute. Examples of triggers for uBots (uBot 1, uBot 2, uBot 3) and cBots (cBot 1, cBot 2, cBot 3) are also shown in FIG. 10. In certain embodiments, the triggers may be encoded such that certain selected values are specified as variables instead of fixed values. This permits the certain values that are specified as variables to be accessed dynamically at run time instead of being statically encoded. In such an embodiment, the values of the trigger variables may be stored in a user profile such as configuration file 934 maintained by the control room 122 and accessed by the listener 924 when needed. In this manner the user may more easily reuse triggers, and hence maintain fewer triggers.

One of the benefits of permitting the encoding of multiple conditions required to occur before initiation of execution of a bot is the savings in system resources. A bot that has been initiated but that is not being used consumes valuable system resources. A user who is using a physical device to execute a bot may experience degraded performance while a bot is executing, and the user is attempting to use the device to perform other tasks. Additionally, in the event that the user is using another device, such as described in the aforementioned patent application, ZERO FOOTPRINT ROBOTIC PROCESS AUTOMATION SYSTEM, the system 900 will be required to allocate resources, such as a virtual machine, or physical device to execute the bot. This can increase power consumption and/or limit the ability of the system to perform other processing, such as allocating virtual devices to other users, while valuable resources are being consumed by an executing bot that is not being used. Consequently, the ability to specify the conditions under which a bot's execution is to be initiated in a highly granular manner reduces power consumption and increases system performance. In this respect, it should be noted that long periods of time can elapse between occurrence of one trigger and another trigger. For example, in the example of aBot 1 in FIG. 9, the invoice file, File 1, may be received days before the user 921 executes the action on App 1 to cause occurrence of Trigger 2. Executing aBot 1 with only Trigger 1 or Trigger 2 can result in wasting of system resources whereas requiring both Trigger 1 and Trigger 2 results in initiation of aBot 1 at precisely the right time.

FIG. 11 is a flow diagram illustrating operation of an embodiment of the RPA system of FIG. 9. In FIG. 11, the user 921 who is logged into the system 900, either manually or automatically, selects at 1102 a bot for download to a device (either physical or virtual). The control room 122 responds by providing the selected bot, aBot 1, from storage 116, that is encoded with triggers, Trigger 1 and Trigger 2 to the device. The player 922 parses aBot 1 and identifies to the user 921 the triggers encoded into aBot 1. This permits the user 921 to easily accept the triggers as encoded or to modify them to require a different set of conditions under which to initiate execution of aBot 1. If the user 921 chooses at 1108 to modify the triggers, the player 922 permits the modification and informs control room 122 which causes the modified triggers to be saved at 1114 to trigger repository 930 and the configuration file 934 associated with the user 921 to be updated to reflect the triggers associated with that user. The user is then permitted at 1112 (also in the event that no changes are made to the triggers) to permit aBot 1 to be executed. Because of the existence of the triggers in aBot 1, the player 922 delays initiation of execution of aBot 1 and instead employs listener 924 to monitor the events associated with Trigger 1 and Trigger 2. This may be performed by polling the resource (1116) associated with the trigger, such as for example querying the file system. Alternatively, in some instances, the resource may have the capability to inform the listener of the occurrence of an event upon posting of a request by the listener to the resource, and in such a case the resource will inform the listener of the occurrence of the posted event. In either event, when the triggers are determined at 1118 to be met the listener initiates execution of the bot at 1120 by informing the player 922 that the necessary triggers have been satisfied.

The system 900 advantageously supports a variety of different types of triggers including: (i) file/folder triggers that indicate the creation, modification, deletion of a file, multiple files, folder, multiple folder, including wild cards to enable identification of multiple files/folders named with a specified string of characters; (ii) email triggers that specify a particular field of an email (e.g. to, from, cc, bcc, subject, date) and include, receipt, and in certain embodiments, sending of an email; (iii) application or operating system service designated by name or other unique identifier, such as Windows® services and the stopping, starting or pausing of the service; (iv) process designated by name or other unique identifier, such as a process ID and the stopping, starting, termination or pausing of the process; (v) performance specification such as minimum processor capability such as CPU clock speed, processor specification by name, storage capability such as minimum disk availability; (vi) window—of a certain name and any action associated with the window such as create, open, close, kill; (vii) User Interface (UI) object, such as a button or textbox and any action taken therewith; (viii) image, within a specified region on a screen and any event associated with the image such as appearance (image load) or disappearance or selection of an image located within the specified region on the screen; (ix) menu item-any menu item rendered by any application; and (x) integrated voice response (IVR) system-any specific output provided by an IVR system. In addition to the foregoing, a bot can provide an event, including termination of the bot, that can be used as a trigger for another bot.

FIGS. 12A and 12B are flow diagrams illustrating additional details of operation of triggers in the RPA system of FIG. 9. In the example of FIG. 12A, the player 922 has loaded thereon four bots: aBot 1, uBot 1, aBot 2, and cBot 1. The listener 924 is automatically operating upon each of the four bots to concurrently monitor the triggers for each of the four bots as shown in FIG. 10. In one embodiment, the bot whose triggers are first satisfied (1202) will have its execution initiated by the listener 924. The listener 924 will continue to monitor for triggers corresponding to the other bots. Another bot whose triggers are satisfied (1202) during execution of the first bot will have its execution initiated upon completion of execution of the first triggered bot. This will continue until triggers for all of the bots have been satisfied. In another embodiment, the player 922 can execute multiple bots concurrently so completion of execution of a bot is not required for the listener to initiate execution of a subsequent bot. In such instances the player 922 will need to be able to avoid or to resolve conflicts that may occur between two or more bots, and the user 921 for system resources such as input device (keyboard, mouse) usage and screen usage. In certain embodiments, a repeat variable may be set in the bot to cause execution of the bot to be repeated n number of times. In another embodiment, repeated execution is provided by reoccurrence of the appropriate triggers and in such an embodiment, the listener 924 will continue to listen for reoccurrence of the triggers for the bot, e.g. aBot 1, to permit reexecution of aBot 1 until execution of aBot 1 has been repeated as specified by the repeat variable.

In the example of FIG. 12B, the player has loaded thereon the bots as in FIG. 12A but the triggers for aBot 2 and cBot 2 have been modified to require an additional trigger provided by another bot. In the case of aBot 2, the triggers shown in FIG. 10 are required and the termination of execution of aBot 1 is also required. In the case of cBot 2 the triggers shown in FIG. 10 are required and the termination of execution of uBot 1 is also required.

FIG. 13 illustrates an alternative embodiment of the listener and player. In FIG. 9, the listener 924 is associated with player 922 in a manner that the listener 924 is indistinguishable from the player 922 to the user 921. While the listener 924 is shown in FIG. 9 to be within player 922, this is shown as such to illustrate the perception to the user. The listener 922 may in practice execute in a separate memory space from the player 922 but still appear to the user 921 to be indistinguishable from the player 922. In FIG. 13, an alternative embodiment is shown where the listener 925 operates in a manner so as to appear to the user 921 as distinct from the player 922, but in other respects the listener 925 operates as described above for listener 924. The embodiment of FIG. 9 has the advantage of providing simplicity to the user 921 by reducing the number of software components visible to the user 921. The embodiment in FIG. 13 may be beneficial in instances where separate licenses for the player and listener are desired.

FIG. 14 is a block diagram of an embodiment of the system 900 where a bot, in this case aBot 1, is encoded to automatically generate a summary file 1402 that contains actions taken by user 921 and aBot 1 during execution of aBot 1. The summary file 1402 is managed by control room 122. Automatic generation of the summary file 1402 can be particularly useful in instances where the user 921 is performing customer service activities. In such an event, upon completion of a customer service activity by aBot 1, the summary file which contains a summary of all actions taken during a customer interaction can be automatically generated and sent to the customer with no additional input or work required by the user 921.

The embodiments herein can be implemented in the general context of computer-executable instructions, such as those included in program modules, being executed in a computing system on a target real or virtual processor. Generally, program modules include routines, programs, libraries, objects, classes, components, data structures, etc. that perform particular tasks or implement particular abstract data types. The functionality of the program modules may be combined or split between program modules as desired in various embodiments. Computer-executable instructions for program modules may be executed within a local or distributed computing system. The computer-executable instructions, which may include data, instructions, and configuration parameters, may be provided via an article of manufacture including a computer readable medium, which provides content that represents instructions that can be executed. A computer readable medium may also include a storage or database from which content can be downloaded. A computer readable medium may also include a device or product having content stored thereon at a time of sale or delivery. Thus, delivering a device with stored content, or offering content for download over a communication medium may be understood as providing an article of manufacture with such content described herein.

The terms “computer system” “system” and “computing device” are used interchangeably herein. Unless the context clearly indicates otherwise, neither term implies any limitation on a type of computing system or computing device. In general, a computing system or computing device can be local or distributed and can include any combination of special-purpose hardware and/or general-purpose hardware with software implementing the functionality described herein.

FIG. 15 illustrates a block diagram of hardware that may be employed in an implementation of the RPA system as disclosed herein. FIG. 15 depicts a generalized example of a suitable general-purpose computing system 1500 in which the described innovations may be implemented in order to improve the processing speed and efficiency with which the computing system 1500 operates to perform the functions disclosed herein. With reference to FIG. 15 the computing system 1500 includes one or more processing units 1502, 1504 and memory 1506, 1508. The processing units 1502, 1506 execute computer-executable instructions. A processing unit can be a general-purpose central processing unit (CPU), processor in an application-specific integrated circuit (ASIC) or any other type of processor. The tangible memory 1506, 1508 may be volatile memory (e.g., registers, cache, RAM), non-volatile memory (e.g., ROM, EEPROM, flash memory, etc.), or some combination of the two, accessible by the processing unit(s). The hardware components in FIG. 15 may be standard hardware components, or alternatively, some embodiments may employ specialized hardware components to further increase the operating efficiency and speed with which the system 100 operates. The various components of computing system 1500 may be rearranged in various embodiments, and some embodiments may not require nor include all of the above components, while other embodiments may include additional components, such as specialized processors and additional memory.

Computing system 1500 may have additional features such as for example, storage 1510, one or more input devices 1514, one or more output devices 1512, and one or more communication connections 1516. An interconnection mechanism (not shown) such as a bus, controller, or network interconnects the components of the computing system 1500. Typically, operating system software (not shown) provides an operating system for other software executing in the computing system 1500, and coordinates activities of the components of the computing system 1500.

The tangible storage 1510 may be removable or non-removable, and includes magnetic disks, magnetic tapes or cassettes, CD-ROMs, DVDs, or any other medium which can be used to store information in a non-transitory way, and which can be accessed within the computing system 1500. The storage 1510 stores instructions for the software implementing one or more innovations described herein.

The input device(s) 1514 may be a touch input device such as a keyboard, mouse, pen, or trackball, a voice input device, a scanning device, or another device that provides input to the computing system 1500. For video encoding, the input device(s) 1514 may be a camera, video card, TV tuner card, or similar device that accepts video input in analog or digital form, or a CD-ROM or CD-RW that reads video samples into the computing system 1500. The output device(s) 1512 may be a display, printer, speaker, CD-writer, or another device that provides output from the computing system 1500.

The communication connection(s) 1516 enable communication over a communication medium to another computing entity. The communication medium conveys information such as computer-executable instructions, audio or video input or output, or other data in a modulated data signal. A modulated data signal is a signal that has one or more of its characteristics set or changed in such a manner as to encode information in the signal. By way of example, and not limitation, communication media can use an electrical, optical, RF, or other carrier.

It should be understood that functions/operations shown in this disclosure are provided for purposes of explanation of operations of certain embodiments. The implementation of the functions/operations performed by any particular module may be distributed across one or more systems and computer programs and are not necessarily contained within a particular computer program and/or computer system.

While the invention has been described in connection with a preferred embodiment, it is not intended to limit the scope of the invention to the particular form set forth, but on the contrary, it is intended to cover such alternatives, modifications, and equivalents as may be within the spirit and scope of the invention as defined by the appended claims.

Claims

1. A computerized task automation system comprising: a data storage containing one or more software robots, each software robot encoded with a set of instructions that cause the software robot to interact with one or more applications, as encoded by the set of instructions, to perform one or more tasks with the one or more applications to complete a task in a manner that a user would perform the task; anda processor programmed with instructions that when executed by the processor, cause the processor to, respond to an execution request that specifies a first software robot by retrieving the first software robot and enabling execution of the first software robot,wherein the first software robot has encoded therein a first instruction that requires the software robot to await occurrence of a first trigger that specifies occurrence of a first event in order to execute the first instruction, anda second trigger that specifies occurrence of a second event in order to execute the first instruction; andinitiate execution of the first software robot only upon occurrence of the first trigger and the second trigger.

2. The computerized task automation system of claim 1 wherein the first software robot is an attended software robot that is encoded to interact with one or more application programs and to accept one or more inputs from the user as required by the one or more application programs.

3. The computerized task automation system of claim 2 wherein the first trigger and the second trigger occur at different points in time and wherein the processor is further programmed with instructions that when executed by the processor, cause the processor to, continue execution of the first software robot only upon occurrence of the first and the second trigger within a predetermined period of time.

4. The computerized task automation system of claim 3 further comprising: a second software robot that has encoded therein a second instruction that requires the second software robot to await occurrence of the first trigger;wherein the processor is further programmed with instructions that when executed by the processor, cause the processor to initiate execution of the second software robot upon occurrence of the first trigger.

5. The computerized task automation system of claim 4 wherein the data storage contains a repository and wherein the first trigger and the second trigger are stored within the repository.

6. The computerized task automation system of claim 5 wherein the processor is further programmed with instructions that when executed by the processor, cause the processor to permit concurrent execution of the first software robot and the second software robot and to automatically monitor occurrence of one or more triggers associated with the first software robot and the second software robot.

7. The computerized task automation system of claim 5 wherein the processor is further programmed with instructions that when executed by the processor, cause the processor to: prior to enabling execution of the first software robot, identifying to a user that submitted the request to execute the first software robot, the first trigger and the second trigger;accept one or more inputs from the user to modify one or both of the first trigger and the second trigger, the first trigger and the second trigger being previously determined and stored within the repository;store any modifications of the first trigger and the second trigger as new triggers; andassociate the new triggers with the user.

8. The computerized task automation system of claim 7 wherein the processor is further programmed with instructions that when executed by the processor, cause the processor to access a repeat variable associated with the first software robot to cause repeated execution of the first software robot a number of times as specified by the repeat variable.

9. The computerized task automation system of claim 7 wherein the processor is further programmed with instructions that when executed by the processor, cause the processor to access a repeat variable associated with the first and the second trigger to cause repeated execution of the first software robot a number of times as specified by the repeat variable.

10. The computerized task automation system of claim 7 wherein the trigger repository comprises one or more triggers selected from the group consisting of: a file/folder trigger that specifies creation, deletion or modification of a file or folder or set of files or folders;an email trigger that specifies a field in an email message that is created, sent or received;an operating system service trigger that specifies starting, stopping or pausing of an identified operating system service;an operating system process trigger that specifies creation, starting, pausing or termination of an identified operating system process;a processor performance trigger that specifies a minimum speed for a processor on a device identified to execute a specified one of the software robots;a device storage trigger that specifies a minimum available storage for a storage medium on a device identified to execute a specified one of the software robots;a window trigger that specifies creation or status of an identified window on a device identified to execute a specified one of the software robots;a user interface object trigger that specifies display of an identified user interface object on a device identified to execute a specified one of the software robots;an image trigger that specifies display on a display screen employed by a device identified to execute a specified one of the software robots of an image within a specified area on the display screen;a menu item trigger that specifies display on a display screen employed by a device identified to execute a specified one of the software robots of an identified menu item; andan integrated voice response system trigger that specifies occurrence of an identified action on an integrated voice response system associated with the computerized task automation system.

11. The computerized task automation system of claim 1 wherein the first trigger is a user interface object trigger that requires entry of information and wherein the first trigger occurs upon entry of information in a field of a user interface corresponding to the user interface object trigger.

12. The computerized task automation system of claim 11 further comprising: automatically generating a summary file that contains actions taken by the user during execution of the first software robot.

13. The computerized task automation system of claim 1 further comprising: automatically generating a summary file that contains actions taken by the user during execution of the first software robot.

14. The computerized task automation system of claim 1 wherein the processor is further programmed with instructions that cause the first software robot to continue execution after a display screen associated with the first processor is locked after a period of user inactivity.

15. The computerized task automation system of claim 1 wherein the first instruction that requires the software robot to await occurrence of a first trigger that specifies occurrence of a first event in order to execute the first instruction, and a second trigger that specifies occurrence of a second event in order to execute the first instruction, executes as a background process.

16. A computerized method for task automation, comprising: employing a data storage containing one or more software robots, each software robot encoded with a set of instructions that cause the software robot to interact with one or more applications, as encoded by the set of instructions, to perform one or more tasks with the one or more applications to complete a task in a manner that a user would perform the task; andcausing a processor programmed with instructions to, respond to an execution request that specifies a first software robot by retrieving the first software robot and enabling execution of the first software robot,wherein the first software robot has encoded therein a first instruction, that executes as a background process, that requires the software robot to await occurrence of a first trigger that specifies occurrence of a first event in order to execute the first instruction, anda second trigger that specifies occurrence of a second event in order to execute the first instruction; andinitiating execution of the first software robot only upon occurrence of the first and the second trigger.

17. The computerized method for task automation of claim 16 wherein the first trigger and the second trigger occur at different points in time and wherein the processor is further programmed with instructions to, continue execution of the first software robot only upon occurrence of the first and the second trigger within a predetermined period of time.

18. A computer program product for providing task automation of user level interactions with a computer system, the computer program product stored on a non-transitory computer readable storage medium and including instructions for causing the computer system to execute a method for task automation, the method comprising the actions of: employing a data storage containing one or more software robots, each software robot encoded with a set of instructions that cause the software robot to interact with one or more applications, as encoded by the set of instructions, to perform one or more tasks with the one or more applications to complete a task in a manner that a user would perform the task; andcausing a processor programmed with instructions to, respond to an execution request that specifies a first software robot by retrieving the first software robot and enabling execution of the first software robot,wherein the first software robot has encoded therein a first instruction, that executes as a background process, that requires the software robot to await occurrence of a first trigger that specifies occurrence of a first event in order to execute the first instruction, anda second trigger that specifies occurrence of a second event in order to execute the first instruction; andinitiate execution of the first software robot only upon occurrence of the first and the second trigger,wherein the first trigger includes a user interface object trigger that requires entry of information into a field of a user interface corresponding to the user interface object trigger, andwherein the first trigger occurs upon entry of information in the field of the user interface corresponding to the user interface object trigger.

19. The computer program product of claim 18 wherein the first trigger and the second trigger occur at different points in time and wherein the processor is further programmed with instructions to, continue execution of the first software robot only upon occurrence of the first and the second trigger within a predetermined period of time.

20. The computer program product of claim 19 wherein the processor is further programmed with instructions to access a repeat variable associated with the first and the second trigger to cause repeated execution of the first software robot a number of times as specified by the repeat variable.