Patent Application
20200294017
The present disclosure relates to a system and method of scaling a system of a distributed network of customer facing automated kiosks.
Currently, there are a small number of vending machine type devices which can provide automatic service for customers wishing to purchase items. These systems are often unidirectional, meaning they are able to sell items to customers, but are unable to receive items, such as a package, from a customer. Moreover, the existing technology often suffers from limited sizing and are not integrated into existing architecture and infrastructure. As such, existing vending machines are seen as eyesores and add-ons to existing buildings.
For the foregoing reasons, there is a need for a system and method which provide automatic service stations which can be directly integrated into existing architecture, or integrated into new construction, which provide an adequate number of customer interfaces which can distribute and receive items to/from a customer without the need for a human clerk.
The instant system seeks to remedy many of the above noted deficiencies in the prior art by determining the proper configuration needed for a given location as a function of a number of variables and to provide a system and method for bi-directional commerce to allow a customer to purchase and drop off items from the instant kiosks.
In some embodiments, the individual kiosks are intended to work as a distributed network of customer facing package pick up and drop off locations. As the system scales up, the system can determine the optimal sizing of a given kiosk based on traffic, demand, and other variables to ensure that an appropriate presence can be assured. For example, the instant system can work well in low traffic areas such as neighborhoods and rural communities; in cities, a solution to increased demand might be in a “corral” (configuration of multiple machines); or in higher density areas a storefront can be occupied by a “plug in” solution. In some embodiments, the kiosk can include a customer facing façade which can include multiple kiosk interfaces (e.g., 4×, 8×, 12×, etc. depending on width) with one or more robots in a secure interior to transport the packages to and from customers.
Moreover, the customer interface can include a number of features which enhance the usability of the kiosk. In some embodiments, the kiosks can include scales, scanners, cameras, and other sensors to determine the size, weight, and condition of a package during receipt of the package from a customer. Further, the system may include a printer, or other output device, which can output a shipping, or return, label on the received package.
Other benefits and objectives of the instant disclosure can be understood in view of the following detailed description, drawings, and claims.
The novel features that are characteristic of the present disclosure are set forth in the appended claims. However, the disclosure's preferred embodiments, together with further objects and attendant advantages, will be best understood by reference to the following detailed description taken in connection with the accompanying drawings in which:
As stated above, currently there are vending machines and there are bricks and mortar retail shops; however, there are no solutions that address the scale and technology between the two. The instant system bridges the gap between the scale of a brick and mortar retail shop and vending machines by providing traditional retail sized automated kiosks which obviate the need for many, or any, employees to interface with customers. In general, whether there is one or a plurality of kiosks, will include an enclosure 12 having one or a plurality of shelves 14a, 14b which can hold any number of items for sale, or packages received from customers for distribution through a logistics system. The items, or packages, can be moved from a secured opening 22 within a front enclosure 20, to the shelves 14a, 14b by at least one multi axis articulated robot 30, as are known in the art (e.g., cartesian robot, gantry robot, cylindrical robot, SCARA robot, articulated robot, parallel robot, and/or anthropomorphic robot). The robot can include any number of pressure sensors to ensure that packages are appropriately handled and locationing hardware to allow for automatic movement of the robots including distance sensors, encoders, BLUETOOTH LE, ultra-wideband sensors, etc. In some embodiments, the kiosk 10 may include a plurality of articulated robots 130, as shown in
Referring back to the front enclosure 20, the front face can include a screen, or electronic interface, 24 which can be the customer facing interface. The screen 24 can provide a listing of items for sale and a payment interface. The payment interface can include a contactless payment system, e.g. NFC. The screen 24 can be touch sensitive and, in instances where there are a plurality of kiosks being used, the multiple screens 24 can be used in concert to display a corral wide advertisement. Additionally, or alternatively, the screen 24 can provide an interface for the customer to enter details pertaining to a package to be dropped off, including the destination address, weight, or other characteristics. In some embodiments, the front enclosure can include electronic communication interfaces to transmit data to the enclosure 12 and the robot 30 to ensure proper function; to transmit data from the kiosk 10 to a central server; or to transmit data to and from a user's personal electronic device. Moreover, the secured opening 22 can be pivotally, or slidably, mounted to the front enclosure 20, to permit the secured opening, or door, 22 to be opened to allow an item to be moved from inside the kiosk 10, or moved into the kiosk 10. In some embodiments, the front enclosure 20 can be pivotally connected, like a conventional door, to the enclosure 12. Alternatively, the front enclosure 20 can be otherwise removably attached to the enclosure 12 by other known means.
In a situation where the kiosk 10 is operating as a receiving node for a logistics network, the kiosk can include a number of features and systems which can measure and record necessary information regarding the package. For example, the kiosk 10 can include a scale (not shown) to measure the weight of the package; a sensor (or camera) to measure the volume of the package; a scanner to scan a label if already disposed on the package; a gas sensor to determine harmful materials, an X-Y-Z delivery mechanism, or a printer to print a label, or print directly on the package, having the necessary information for the package to successfully be delivered. The aforementioned scanner and camera can additionally be used when a customer purchases an item to ensure that the proper item is being distributed for the correct order. Moreover, the kiosks can include WIFI or cellular antenna to communicate between each other and a central server. Additionally, or alternatively, the kiosk can include a security camera on the front enclosure 20 to ensure safety of the customer and the items located therein.
In an exemplary embodiment, a system of kiosks 10 can work as a distributed network of customer facing package pick up and drop off locations for products. As the system scales up, it may be advantageous to determine the correct sizing of the kiosk(s) to be installed. For example, a size filter can be employed to site identification to ensure that an appropriate presence can be assured. The size filter can be a function of the population within a given radius (representing a certain square footage). The given radius may be smaller for more population dense areas and may overlap with other kiosk radii. If the location for the kiosk is going in a low population dense area, the overall radius may be significantly larger. Further, the size filter can be a function of advertising targets as well. For example, the instant kiosk 10, as shown in
The present system allows for deploying an appropriate scaled touch points of automatic kiosk systems 10, 110, 310, particularly at architectural scale. By offering a scalable solution, the appropriately sized touch point kiosk can be offered in any location. According to the demand at any potential location, at least two factors can help determine the appropriate configuration of kiosks needed. For example, the two factors can include the number of customers anticipated at peak and off peak operations, and the anticipated number of packages both in bound and out bound. In some embodiments, the instant kiosks 10, 110, 310, can be used in conjunction with a package delivery bid system as disclosed in co-pending application TBD, entitled “PACKAGE DELIVERY BID SYSTEM AND METHOD,” attorney docket no. G079 P03614-US1, hereby incorporated by reference in its entirety. In such an application, users may wish to ship a package to a desired destination and use the instant kiosk and associated methods to bid out to a variety of package logistics companies to obtain the best price and delivery speed. The instant kiosks can function as a central receiving node for the logistics vendors. Additionally, or alternatively, data or information from third parties can be purchased or shared to determine customer demographic information to determine the likely volume of traffic. From this anticipated information, the square footage of kiosk can be determined.
In some embodiments, for example the kiosk of
It will be appreciated by those skilled in the art that various changes and modifications can be made to the illustrated embodiments without departing from the spirit of the present disclosure. All such modifications and changes are intended to be covered by the appended claims.
This application is related to and claims priority from earlier filed provisional patent application No. 62/818,243 filed on Mar. 14, 2019, entitled “SCALABLE DISTRIBUTED DELIVERY STATIONS,” hereby incorporated by reference in its entirety.
| Number | Date | Country | |
|---|---|---|---|
| 62818243 | Mar 2019 | US |
