The present invention relates in general to the marketing of consumer products, and in particular, to conveyance of promotional information to consumers within proximity of a retail location.
A popular technique for promotion of consumer products involves offering of discounts or rewards to consumers for specific products during specific periods of time. Traditionally, such promotions have taken place through paper coupons distributed to consumers. Paper coupons can be distributed broadly, such as via newspaper inserts or bulk mailings.
Paper coupons can also be distributed in a localized manner within a particular retailer, via shelf-based coupon dispensers. Typically, such dispensers are temporarily attached to the retail store shelving near the area at which a particular product is sold. Any consumer passing the dispenser is presented with the opportunity to take a coupon for a discount on a corresponding product, thereby encouraging consumers to select the discounted product over nearby competing brands.
While shelf-based coupon dispensers allow for targeting of consumers by physical location (e.g. the area immediately surrounding the dispenser), other aspects of the shelf-based coupon dispenser are less selective. For example, shelf-based coupon dispensers typically provide coupons having a uniform discount value, regardless of the identity of the consumer using the coupon. Additionally, shelf-based coupon dispensers provide discount opportunities to every customer equally, without regard to the customer's buying patterns, store loyalty card status or other individualized information.
While this invention is susceptible to embodiment in many different forms, there are shown in the drawings and will be described in detail herein several specific embodiments, with the understanding that the present disclosure is to be considered as an exemplification of the principles of the invention and is not intended to limit the invention to the embodiments illustrated.
While transceivers 120-124 are commonly referred to herein as “shelf transceivers”, it is understood and expressly contemplated that such transceivers could be positioned at locations other than product shelves. For example, in some embodiments, such transceivers could be mounted on a store ceiling, or proximate a light fixture. In either case, the location of the transceiver relative to the store and/or products displayed in the store can be determined. It is further contemplated that wireless retail communication devices other than transceivers could be utilized in other embodiments of the present system. For example, short range transmitters (not having a receiver functionality) could act as local-area beacons within a retail establishment, providing signals that can be received and acted upon by a properly-configured personal communication device.
The embodiment of the shelf-based promotion targeting system illustrated in
Shelf transceivers 120-124 are capable of wireless message transmission. In the embodiment of
In the embodiment of
Preferably, the unique digital identifier is uniquely associated with that particular transceiver, distinguishing the transceiver from all other shelf transceivers across all retail establishments. In such a system, the transceiver's digital identifier can be uniquely correlated with a particular retailer, retailer store, and a particular location within a particular store. Further, an association is made between a transceiver (its digital identifier) and a grouping of one or more product categories (e.g. Cold Cereal, Catsup, Mustard . . . ) located proximate to the transceiver (within communications range of the transceiver), or a particular named location within the store (e.g. entrance/exit, checkout . . . ) at the time of transceiver installation.
In accordance with one option for deploying the system of
Shelf transceivers 120-124 (and their corresponding unique digital identifiers) may each be associated with a single promotional offer for a product located proximate the shelf transmitter physical location. Alternatively, a shelf transceiver and its digital identifier may be associated with multiple promotional offers, preferably for different products that are all proximate the corresponding shelf transmitter. Finally, it is also possible that during given periods of time, a shelf transceiver will be installed without any corresponding promotions.
In some embodiments, energy source 325 may comprise an internal battery. The internal battery may be field-changeable. The internal battery may also be rechargeable by, e.g., plugging a powered communications cable (e.g. powered USB) into communication port 315. Regardless, preferably, low-power electronics will be utilized within shelf transceiver 121 so that the internal battery within energy source 325 will power shelf transmitter 121 for an extended period of time (typically at least the length of a promotion, and in some embodiments, a longer 6-12 month period) to minimize maintenance costs associated with replacing or recharging the battery.
In some deployments, particularly with large numbers of transceivers and/or where transceivers are commonly maintained in fixed positions across multiple promotions, it may be desirable to further minimize periodic maintenance efforts and expense to replace and/or recharge batteries. In such circumstances, it may be desirable to utilize a continuous energy source, such as an external power supply. In embodiments where the transceiver is exposed to lighting, such as bright overhead lighting commonly found in retail establishments, energy source 325 may include a solar energy cell, and a charging circuit operable to recharge the internal rechargeable battery with energy generated by the solar cell, thereby extending the operating time during which the device can operate in a standalone manner. In yet other embodiments, energy source 325 may include a receiver for receipt of external RF energy to also recharge and extend the life of an internal battery.
As depicted in
In the illustrated embodiment, the power level of each shelf transmitter (e.g. the power level output from transceiver 300 within shelf transmitter 121) is configured at a relatively low level, so that smartphones held by shoppers 130 and 132 receive those transmissions only when they are nearby the shelf transceiver. Optionally, in some embodiments, the power level of each shelf transmitter can be configured at installation time to control the range at which transmissions can be received. This may be desirable to accommodate different space layouts and RF transmission environments experienced in different retail locations.
The shelf-based promotion targeting system of
In step 400 of
In step 410, shelf transceiver periodically transmits a low-power unicast or multicast message containing a unique digital identifier via wireless communications link 220. Optionally, the unique digital identifier message may be asymmetrically encrypted.
The message transmitted in step 410 is received by smartphone 230, at which point smartphone 230 determines the authenticity of the message source, and filters out messages received from other sources than system shelf transceivers (step 420). In some embodiments, step 420 is implemented by a custom software application operating on smartphone 230. Authenticated messages are then filtered to eliminate duplicates based upon the received message's digital identifier (step 430). For example, smartphone 230 may be configured to disregard digital identifiers received when the same digital identifier has previously been received within a predetermined period of time, e.g., one minute. This avoids processing multiple instances of the same message when a user lingers in the area of a shelf transmitter for a period of time greater than the period during which the shelf transmitter repeats its broadcast messages. Further filtering of messages occurs if previous requests to Request Authentication Server 290 indicate that no promotions for the user are associated with the received digital identifier for the current time period.
In step 440, smartphone 230 forwards a shelf transceiver message (i.e. receipt of the unique digital identifier) to Request Authentication Server 290. The shelf transceiver message forwarded in step 430 contains content including payload from the broadcast message received in step 420 (e.g. a Bluetooth message containing the shelf transceiver digital identifier), as well as a smartphone identifier uniquely associated with smartphone 230. Content that may serve as a smartphone identifier includes the telephone number associated with smartphone 230, a system-generated identifier created during application installation or configuration, or the International Mobile Equipment Identifier (IMEI) number associated with smartphone 230.
In the embodiment of
In step 450, Request Authentication Server 290 determines whether the consumer that is associated with the received smartphone identifier is registered with the retailer that is associated with the forwarded shelf transceiver digital identifier. If so, the system proceeds to step 470. If not, Request Authentication Server 290 sends a message back to smartphone 230 (via, e.g., Internet 250 and cellular communications network 260) informing the consumer that they are not registered to receive promotions from the retailer at which they are shopping, and providing instructions to register (step 460). The registration message may include an option to enter personal information directly into smartphone 230 to register immediately. At that point, smartphone 230 returns to await broadcast of another shelf transceiver digital identifier upon which it may act.
The time dependent value, or key, transmitted by the shelf transceivers, may be utilized to further authenticate and authorize messaging within the system. For example, the time dependent value may be an algorithmically-generated, pseudorandom value utilized as a time-synchronized password. In such an embodiment, Request Authentication Server 290 may verify the time dependent value received from a shelf transceiver and conveyed by smartphone 230, against the expected value at the time a transmission from smartphone 230 is received by Request Authentication Server 290. Through this verification, the system can reduce opportunities for individuals to obtain access to promotions by retransmitting broadcasts that had been previously received.
In the event that the shopper is associated with the retailer, Request Authentication Server 290 passes information from the shelf transceiver message to Promotion Targeting Engine 285 (subprocess 470). An embodiment of subprocess 470 is illustrated in further detail in
In step 4700, PTE 285 queries Retailer Gateway 240 via Internet 250, to determine whether the transaction history for the shopper associated with the received smartphone identifier includes purchase of Brand B peanut butter. In step 4705, PTE 285 evaluates the query response. If yes, the potential coupon value is determined to be $2.00 (step 4710). If not, the potential coupon value is determined to be $0.50 (step 4715). Next, PTE 285 queries its own redemption records to determine the number of times the shopper associated with the smartphone identifier has redeemed the current promotion (step 4720). The response to the query is evaluated in steps 4725 and 4730. If the number of prior redemptions of the current promotion is determined to be greater than three, the consumer is deemed ineligible for a further promotion (step 4740). If the consumer is eligible for the promotion, a determination is made as to whether this is the consumer's first redemption (step 4730). If so, the previously-determined coupon value is left unaltered and eligibility for the coupon amount is returned (step 4745). If the consumer has previously redeemed the promotion, then the coupon value is reset to $0.50 (step 4735) and the eligibility for a $0.50 coupon is returned (step 4745).
After PTE 285 determines an eligible action, a promotion request response is sent to smartphone 230 (step 475). The promotion response request includes a confirmation of acceptance by PTE 285, a display payload, and a Promotion Request Response globally unique identifier (PRR GUID). The display payload includes the messaging to be displayed to the consumer. For example, in some implementations of the system, the display payload may comprise HTML code conveying the availability, nature and amount of a coupon offer. The PRR GUID is used to track and reference the promotion offer, e.g., during any subsequent redemption attempt by the user, and for security audit purposes.
In step 480, smartphone 230 displays the promotion offer to the shopper associated with that device. The display may involve a combination of elements to help communicate the promotion to the shopper. For example, the display payload sent in step 475 can be displayed on a graphical display on smartphone 230. Additionally, smartphone 230 may emit a sound or vibration to further attract the shopper's attention.
In some embodiments, smartphone 230 may test for whether the consumer affirmatively accepts the promotion (step 482). Acceptance testing may be utilized to reduce the extension of promotion benefits in scenarios where the promotion did not influence a shopper's buying decision. For example, a manufacturer may desire not to extend a coupon discount to a shopper who failed to notice the coupon offer but nonetheless purchased the product subject to the coupon by happenstance. Therefore, if a shopper fails to accept a promotion offer in step 482, the operation of smartphone 230 may return to a monitoring state in which new shelf transmitter broadcasts can be detected. A requirement for affirmative acceptance may be configured as a characteristic of the promotional offer, and communicated to smartphone 230 as part of the promotion response request sent in step 475.
If the user of smartphone 230 accepts a promotion in step 482, a promotion acceptance message is transmitted from smartphone 230 to Offer Generator 280 (step 484). The promotion acceptance message includes an acceptance indicator, the PRR GUID, and the consumer's smartphone identifier. Offer Generator 280 responds by creating a Promotion Record containing information describing the accepted promotion (step 486). In the embodiment of
During interaction 710, shopper 700 acts to install a software application on smartphone 702. Once the application is installed and activated, smartphone 702 enters a scan mode (interaction 712), during which it periodically initiates device requests (interaction 714) via Bluetooth messaging. If shelf transceiver 703 is within the range of Bluetooth communications with smartphone 702, shelf transceiver 703 receives the smartphone polling request and performs a payload lookup (interaction 716) to determine payload content. A device address identifier associated with shelf transceiver 703 is then transmitted, along with encrypted payload inclusive of the digital identifier, in interaction 718. Upon receiving the shelf transceiver response, smartphone software 702 leaves scan mode (interaction 720) and extracts the shelf transceiver device address and payload from the received communication (interaction 722).
Smartphone software 702 then operates to validate and filter the received message in interaction 724, while also caching the received message (interaction 726). In interaction 728, smartphone software 702 operates to transmit a message to promotion targeting service 701 containing authentication information and requesting promotions. Promotion targeting service 701 decrypts and decodes the message (interaction 730) and determines shopper eligibility for offers and associated offer attributes (interaction 732). If the shopper is eligible, the promotion targeting system maps the digital identifier to available promotions in interaction 734.
In interaction 736, an authentication and promotion request response 735 is conveyed from promotion targeting service 701 to smartphone software 702. The response is validated, and purged if invalid (interaction 738). Otherwise, the response is cached (interaction 740). In interaction 742, the promotion record response is decoded and required resources are determined. The required resources are requested from promotion targeting service 701 in interaction 744. Smartphone software 702 then determines whether or how the promotion will be presented to the shopper (interaction 746). Promotion targeting system 701 responds in interaction 748 by sending presentation resources to smartphone software 702. Smartphone software 702 then compiles the presentation of the promotion (interaction 750) and presents a promotion offer notification to shopper 700 (interaction 752). In interaction 754, shopper 700 determines whether the offer will be accepted. Acceptance or rejection of the promotion is then conveyed to smartphone software 702.
While certain system infrastructure elements are illustrated in particular configurations (e.g. separate Request Authentication Server 290, Promotion Targeting Engine 285 and Offer Generator 280), it is understood and contemplated that functional elements can be readily integrated and/or implemented via various alternative hardware or software abstractions, as would be known to a person of skill in the field of information systems design. Moreover, while certain embodiments of the invention have been described herein in detail for purposes of clarity and understanding, the foregoing description and Figures merely explain and illustrate the present invention and the present invention is not limited thereto. It will be appreciated that those skilled in the art, having the present disclosure before them, will be able to make modifications and variations to that disclosed herein without departing from the scope of the appended claims.
Number | Date | Country | |
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61437650 | Jan 2011 | US |