System and method for administering a loyalty program and processing payments

Abstract

The present invention is directed to a system and method for administration of a customer loyalty program at a point of sale terminal. The system, in one embodiment, contains a database of customer records for the loyalty program where each customer record contains information about a customer's payment device and information about a customer's mobile device. The system may locate a customer record in a database based on payment device or mobile device information captured at the point of sale terminal and apply any applicable loyalty program discounts. The system may then forward the payment device information to a third-party payment processor for payment processing. The system may print out a receipt at the point of sale terminal indicating any discounts and containing a promotional message. The system may also send a promotional message to the customer's mobile device using the mobile device information stored in the customer's record.

Description

BRIEF DESCRIPTION OF THE DRAWINGS

For a more complete understanding of the present invention, reference is now made to the following descriptions taken in conjunction with the accompanying drawing, in which:

FIG. 1 is an overview of one embodiment of a payment/loyalty program architecture;

FIG. 2 illustrates a point of sale (POS) terminal for use in one embodiment;

FIGS. 3A, 3B, and 3C are flow charts showing use of the system in one embodiment; and

FIGS. 4A, 4B, and 4C are flow charts showing use of the system in another embodiment.

DETAILED DESCRIPTION OF THE INVENTION

FIG. 1 illustrates one embodiment of system 10 for administering a loyalty program and processing customer payments for transactions. The system contains at least one point of sale (POS) terminal, such as terminal 20. The POS terminal is connected to processing platform 11 through a communications link, such as link 101. Communications link 101 may utilize any communications hardware and methods known in the art capable of transmitting data and link 101 may include phone lines, T1 lines, ISDN lines, or wireless links such as wireless links using the IEEE 802.11 standard. In some embodiments, communications link 101 may comprise multiple communications system and protocols. For example, in one embodiment, the POS terminal may connect over an Ethernet cable to a cable modem that then communicates over a fiber-optic cable with a server that then connects over a different fiber optic line to another server that then connects over a T1 line to the processing platform 11.

Processing platform 11 in some embodiments may be physically located in a remote location from POS terminal 20. The processing platform contains, for example, a database of customer records 111. Processing platform 11 may administer one or more loyalty programs and may contain different customer database 111 for each loyalty program. The customer record may contain mobile device identification information, payment device identification information, and loyalty program data for the customer. In some embodiments, the customer's mobile device identification may be a phone number for a mobile phone, and the customer's payment device identification may be a credit card number. One customer record may contain payment device identification information for a plurality of payment devices. In some embodiments, the database will only allow a unique mobile device identification to be associated with a single customer record. The customer database may be stored on a server using database storage techniques known to those skilled in the art.

Processing platform 11 may contain software and hardware to perform additional functionality. The processing platform may, for example, contain payment server 112 to process payments and communicate with the payment processor and coupon server 113 to generate and distribute promotional offers. Coupon server functionality is described in the above-identified application entitled “SYSTEM AND METHOD OF INTEGRATING LOYALTY/REWARD PROGRAMS WITH PAYMENT IDENTIFICATION SYSTEMS.” The processing platform may additionally contain a customer profile engine 114. Payment server 112, coupon server 113, and customer profile engine 114 may be implemented in software using any programming technique known to those skilled in the art such as XML, C++, or SQL. The software components may be located on a single physical server in some embodiments or may be located on different servers to increase capacity and efficiency as is known in the art.

Processing platform 11 may connect to third party payment processor 120 through communications link 121. Communications link 121 may be implemented using any communications technique known in the art and may comprise multiple physical links, as discussed above with respect to link 101. Third party payment processor 120 accepts payment device information in any standard format and transmits confirmation in any standard format after processing the payment. In this context, payment device information may include minimal information required to identify the payment device, such as a credit card number and expiration date, or could include “swipe data,” which is known to those skilled in the art.

Processing platform 11 may connect to the customer's mobile device, such as to device 130 over communications link 131. Communications link 131 may comprise a wireless communications link using a standard wireless communications technique, such as Bluetooth, IEEE 802.11, cdma2000, GPRS, or any other wireless standard known to those in the art. In one embodiment, the customer's mobile device 130 is a mobile telephone identified by a telephone number and capable of receiver SMS messages. In some embodiments, Processing platform 11 establishes temporary communication links with a plurality of mobile devices 130 simultaneously.

FIG. 2 illustrates a POS terminal, such as terminal 20, which contains display 201 capable of displaying messages to a merchant or customer. POS terminal 20 may also contain printer 202 capable of printing out receipt 203. POS terminal 20 may further contain a data entry device, such as keyboard 204 and a payment device reader, such as reader 205. The data entry device may be a keypad (as shown) or a touch screen integrated with display 201 or any other data entry device known to those skilled in the art. Payment device reader 205 can, for example, read information stored on the magnetic strip of a payment card, such as a credit card or debit card. Payment device reader 205 may also obtain payment information through any other method known in the art, such as, for example, reading an RFID tag or a near-field communication (NFC). In some embodiments, POS terminal 20 does not contain a payment device reader 205, but rather accepts payment device identification information through a data entry device, such as keyboard 204. In some embodiments, POS terminal 20 may also be capable of capturing mobile device identification information in addition and/or as an alternative to payment device information. For example, a data entry device such as keyboard 204 may be used to enter mobile device identification information. As another example, payment device reader 205 may be used to capture mobile device identification information through such methods as RFID, NFC, and/or the like. It should be understood that POS terminal 20 may accept mobile device identification information in addition to or as an alternative to other payment device identification information. Where the mobile device is used by POS terminal 20 to effectuate payment, the mobile device is functioning as a payment device and the mobile device identification information constitutes payment device identification information.

POS terminal 20 also contains hardware for communicating with portal 11 over a communications link 101 (FIG. 1), as discussed above. POS terminal 20 also contains processor 207 capable of running software written in any programming language known to those skilled in the art. Processor 207 may in some embodiments be capable of running software written in a language specifically designed for payment applications, such as SoftPay® by Verifone®. In some embodiments one or more POS terminals may be a Verifone® Omni® 3750 terminal.

FIGS. 3A, 3B and 3C show flow charts showing use of the system in one embodiment. In some embodiments, the steps may be performed using the exemplary system of FIG. 1 and POS terminal 20 shown in FIG. 2. The steps shown in FIGS. 3A, 3B and 3C are shown in a particular order, but as one skilled in the art would understand, the steps may be performed in other orders and additional (or fewer) steps can be utilized to achieve the desired result.

As shown in FIG. 3A, in process 301, payment device identification information is captured. In one embodiment, the customer may place his or her payment device in proximity of a payment device reader 205 (FIG. 2), which may be part of a POS terminal 20. A merchant may also take the payment device in the form of a payment card from the customer and swipe the card through a payment device reader 205. Payment device reader 205 may capture card information stored on a magnetic strip on a payment card and obtain “swipe information” as is well known in the art. In other embodiments, the customer or merchant may enter payment device identification information using data entry device 204. In some embodiments, the merchant may swipe a payment device and then the customer may enter additional payment device information using a data entry device 204. In another embodiment, payment device reader 205 may obtain payment device information using NFC or RFID technology and/or the like. In these embodiments, the payment device may not be a traditional card, but instead may be any object known to those skilled in the art to contain user identification information, In some situations, the customer may simply place the payment device in proximity to payment device reader 205 to allow the payment device reader to capture the payment device identification information. In another embodiment, the customer's mobile device may function as a payment device. That embodiment is discussed in more detail, below.

In process 302, an amount due for the transaction is captured. Process 302 may occur before, after, or simultaneous with process 301. In one embodiment, the merchant may enter an amount due using data entry device 204. In another embodiment, an amount due may be generated by separate electronic equipment and transmitted electronically to the POS terminal. A cash register may be employed to enter items ordered and generate an amount due. The cash register may then transmit that information electronically to the POS terminal. In another embodiment, the POS terminal may contain such cash register functionality and may generate an amount due after the merchant or customer has entered the items ordered.

In process 303, the information gathered in processes 301 and 302 is transmitted to the location of the customer database. In one embodiment shown in FIG. 1, the database 111 is located within processing platform 11. The information transmitted may include an amount due and payment device (for example, credit card) information. Additional information such as information on the specific items purchased by the customer, date and time information, the name of the merchant, etc. can be transmitted, if desired. Merchant information is important if the customer database is co-located on the same processing platform as customer databases for loyalty programs for other merchants. In some embodiments, the merchant or customer may push a button or enter information into data entry device 204 to cause the system to transmit the gathered information.

In process 304, the customer database is searched to locate the transmitted payment device identification information. Processing platform 11 receives the transmitted information and identifies the specific customer database to be searched. This is done by identifying the merchant through the transmitted information. The information may then be fed to an engine, such as customer profile engine 114, to conduct a search of the selected customer database in accordance with process 304.

Process 304 determines if the customer's payment device information is located in a customer record. If so, the system may continue processing with process 310. If the payment device information is not located, the system may continue with process 320, in which a message will be transmitted to the POS terminal indicating that the payment identification information was not located and allowing the POS terminal to prompt the customer to join the merchant's loyalty program. In some embodiments, the merchant may not wish to prompt its customers to sign up for the loyalty program if they are not already a member, and therefore may not wish to slow down the payment process by performing process 320 et seq. In this case, the system may continue processing with process 312 when the customer's payment identification information is not located.

In process 310, the located customer record is updated to record the current transaction and searched for applicable loyalty rewards. Coupon server 113 (FIG. 1) may receive information about the current transaction as well as information about previous transactions contained in the customer record and determine if the customer is eligible for any loyalty rewards. If the customer is eligible for a reward, the system will enter that reward in the customer record. Such reward could be based on previous customer activity, current purchase items, customer profile information, or any other criteria. A reward may also be entered into the customer's account as a result of the customer signing up for the loyalty program. The customer record may also contain a listing of rewards previously acquired by the customer and the system may search the customer record for such rewards that may be redeemed with the current purchase.

As shown in FIG. 3B, in process 311, if any loyalty rewards are to be applied to the current transaction, an adjusted amount due is generated. If the current transaction does not involve a member of the loyalty program, the adjusted amount due may simply be the full amount. Similarly, if the current transaction involves a member of the loyalty program, but the member is not eligible for loyalty rewards on the transaction, the adjusted amount due may simply be the full amount due.

In process 312, the adjusted amount due and payment device information is transmitted to payment processor 120 (FIG. 1) over communications link 121. The payment device information may be swipe information or any other information accepted by payment processors as identifying the specific payment device. As is known in the art, payment processors charge less to process a transaction where swipe information is provided. In some embodiments, the information is transmitted in a standard format specified by the payment processor and known to those skilled in art.

In process 313, a confirmation message is received from payment processor 120. This confirmation message may be received over communications link 121. The confirmation message may contain routing information specifically identifying the transaction confirmed and the total amount charged.

In process 314, a confirmation message is sent and received at POS terminal 20. The confirmation message may contain routing information specifically identifying the transaction confirmed and the total amount. The confirmation message may further contain information about any loyalty rewards applied. Alternatively, since POS terminal 20 knows the original amount due as transmitted, if the confirmation message contains the actual amount charged (the adjusted amount due), the POS terminal may calculate the discount applied.

In process 315, receipt 203 is printed for the customer. In some embodiments, the receipt 203 is printed at POS terminal 20 using printer 202. In addition to normal information that would be contained on a sale receipt as those skilled in the art would understand, the receipt may contain a promotional message about the loyalty program. For example, the receipt may contain text telling the customer how many purchases he or she is away from earning another loyalty reward. In another example, the receipt may contain text informing the consumer of future promotions. The receipt may also in some embodiments identify the amount of any discount applied. If the receipt is for a transaction involving a customer who is not a member of the loyalty program, the receipt may contain a message encouraging the customer to join the loyalty program. For example, the receipt may contain text explaining discounts that would have been applied if the customer was a member of the program. This promotional message could also contain instructions on how to join the loyalty program, including providing a phone number or web address for the customer to call to join the program. A system and process for enrolling customers in a loyalty program through a website or phone call are described in the above-identified application entitled “SYSTEM AND METHOD OF INTEGRATING LOYALTY/REWARD PROGRAMS WITH PAYMENT IDENTIFICATION INFORMATION.”

In process 316, a promotional message is transmitted to the member's mobile device. If the search of payment device identification information in process 304 successfully located a customer record, processing platform 11 may transmit a promotional message to the customer's mobile device 130 using the mobile device identification information stored in the customer's customer record over communications link 131. The time of performance of process 316 is not linked to the time of performance of any other steps, except that it must be performed after process 304 because it relies on information located in process 304. Processing platform 11 may send an SMS message to the customer's mobile phone number using techniques and hardware known to those skilled in the art. The promotional message may or may not contain the information traditionally found on a receipt such as the amount due and the cost of items, and may contain information about the promotion received and the customer's current status in the loyalty program. The promotional message may also inform the customer about additional loyalty program options.

In process 320 (FIG. 3A), a message is transmitted indicating that the payment device information was not located in the customer database. This message is sent from processing platform 11 over communications link 101 to POS terminal 20. The message may be in any format understood by the POS terminal and may simply reference the specific transaction and contain an indicator that the payment device identification information was not located in the customer database.

As shown in FIG. 3B, in process 321, a message is displayed asking the customer if he or she would like to join the loyalty program. In one embodiment, this message may be displayed on display 201 of POS terminal 20 (FIG. 2). The display may be visible to the merchant and not the customer and the merchant may orally ask the customer if he or she would like to join the loyalty program after the merchant sees the offer to join displayed on display 201. In another embodiment, the customer may view the offer directly.

In process 322, the customer's response to the prompt to join is captured. In one embodiment, the customer indicates his or her choice by selecting a choice using a data entry device at POS terminal 20 (FIG. 2) by depressing a key on a keypad or touching a portion of a touch screen display displaying his options. In another embodiment, the customer may orally announce his choice and the merchant may enter the choice using data entry device 204 at POS terminal 20.

Process 323 determines if the customer chooses to join the program. If the customer chooses to join the program, processing may continue with process 340, and if the customer chooses not to join the program, processing may continue with process 330. As discussed above, in some embodiments the merchant may elect not to prompt customers to join, in which case processes 320 and 321 may not occur. In another embodiment, a message may still be transmitted in process 320, but the POS terminal may automatically continue processing with process 330, bypassing processes 321, 322, and 323.

In process 330, a decline message is transmitted indicating that enrollment information will not be transmitted and processing of the transaction may continue. In some embodiments, this message is sent from POS terminal 20 over communications link 101 to processing platform 11 (FIG. 1). The message may be in any format understood by processing platform 11. The message may simply reference the specific transaction and contain an indicator that enrollment information will not follow and processing of the transaction should continue. Processing may then continue with process 312.

In process 340, the customer is prompted to provide sign-up information. The sign-up information requested may be any information required for a complete customer record. Such information may include basic identification information such as a name and address as well as contact information such as an e-mail address or mobile device identification information, such as a phone number for a mobile phone. Information previously obtained in process 301 from the payment device may be displayed for the customer to confirm the accuracy of that information. The customer may also be asked if he or she would like to associate other payment devices with the account in which case the system may capture information from those payment devices as described in process 301. The customer may be prompted by messages displayed on display 201 of POS terminal 20 (FIG. 2). The display may be visible to the merchant and not the customer and the merchant may orally ask the customer for the information requested or the customer may view the prompts directly.

In process 341, the customer's sign up information is captured. In one embodiment, the customer enters sign-up information using a data entry device 204 at POS terminal 20 (FIG. 2) by depressing keys on a keypad or touching a portion of a touch screen display displaying options. In another embodiment, the customer may verbally relay information to the merchant and the merchant may enter the information using data entry device 204 at POS terminal 20. The entered information may be displayed for the user allowing the user to confirm the information is correct before processing continues. It may be desirable for customers to be able to sign up for the merchant's loyalty program without first initiating a transaction and thus the merchant or customer may be able to initiate the sign up process by selecting an option from a main menu. In such a case, the sign-up process may begin with process 341.

As shown in FIG. 3C, in process 342, sign-up information is transmitted. The information is transmitted in a message sent from POS terminal 20 over communications link 101 to processing platform 11. The message may be in any format understood by processing platform 11. The message may reference the specific transaction and contain the sign-up information provided by the customer. The message may or may not contain information captured from the customer's payment card and previously transmitted in process 303.

In process 343, a customer record is created in the merchant's loyalty program's customer records database 111. The customer record is created at a processing platform 11. Coupon server 113 or another processing entity within processing platform 111 may be queried to identify any loyalty rewards applicable to enrolling members of the merchant's loyalty program. Any located loyalty rewards may then be placed in the customer record to be applied to the current transaction. In addition to use in the processes described herein, the customer record may be used in other facets of a loyalty program. Such other facets may include the transmitting of messages containing digital coupons to a customer's mobile device based on a customer's profile and not associated with any particular transaction. Such a system and method are described in the above referenced application entitled “A SYSTEM AND METHOD OF ALERTING USERS TO OFFERS USING ELECTRONIC DEVICES.” After creating a customer record in process 344, processing of the transaction may immediately continue with process 311, while processes 344 and 345 may occur simultaneously, prior to, or subsequent to the transaction processing beginning with process 311.

In process 344, a welcome message is transmitted to the customer's mobile device. The message may be sent using the mobile device identification information provided by the customer in process 341 and stored in the customer record in process 343. The welcome message may be sent as an SMS message to the customer's mobile phone using the customer's mobile phone number stored in the customer's customer record as mobile device identification information. The welcome message may include information about the loyalty program, as well as promotional messages. Possible promotional messages are described above in the discussion of process 316. In some embodiments, the welcome message may also contain instructions for opting out of receiving future messages on the mobile device. In some embodiments, the welcome message may also contain a request that the customer acknowledge the message in some fashion. Such an acknowledgment may be used to confirm that the customer provided valid and accurate mobile device identification information. In some embodiments, a customer may not be deemed a valid member of the loyalty program until the customer acknowledges the welcome message. The customer may acknowledge the welcome message in some embodiments simply by replying to the welcome message using the same communications protocol used to send the message. Other methods of acknowledging may include calling an activation number or visiting a specific website and signing in.

In process 345, a welcome receipt is printed for the customer. In some embodiments, the receipt may be printed on printer 202 at POS terminal 20 (FIG. 2). The receipt may be printed immediately after the customer enters his contact information or the receipt may not be printed until POS terminal 20 receives a confirmation message from processing platform 11 that the customer information was successfully entered into the customer database in process 343. The welcome receipt may contain program rules including privacy information, instructions for opting out of receiving future messages at the mobile device, instructions for quitting the program, as well as promotional messages.

FIGS. 4A, 4B and 4C show flow charts showing use of the system in another embodiment. In some embodiments, the steps may be performed using the exemplary system of FIG. 1 and POS terminal 20 shown in FIG. 2. The steps shown in FIGS. 4A, 4B and 4C are shown in a particular order, but as one skilled in the art would understand, the steps may be performed in other orders and additional (or fewer) steps can be utilized to achieve the desired result. Many of the processes shown in FIGS. 4A, 4B, and 4C may operate in the same or similar to the processes of FIGS. 3A, 3B, and 3C. While the processes of FIGS. 3A, 3B, and 3C rely on the customer using a payment device uniquely associated with the customer, the processes of FIGS. 4A, 4B, and 4C identify the customer based on the customer's mobile device identification information and thus allow the customer to pay in any manner, including manners not uniquely identifying the users, such as paying cash.

As shown in FIG. 4A, in process 401, mobile device identification information is captured. In one embodiment, the customer may place his or her mobile device in proximity of a payment device reader 205 (FIG. 2), which may be part of a POS terminal 20. In one embodiment, payment device reader 205 may obtain mobile device information using NFC or RFID technology and/or the like. In some situations, the customer may simply place the payment device in proximity to payment device reader 205 to allow the payment device reader to capture the payment device identification information. In another embodiment, the customer may key mobile device identification information into POS terminal 20. The customer may enter the mobile device identification information into a device such as keypad 204 (FIG. 2) or display 201 (FIG. 2) may function as a touch-screen display allowing the customer to key in mobile device identification information. Similarly, the customer may verbally communication mobile device identification information to the merchant who may then enter the information into POS terminal 20, in some embodiments using a device such as keypad 204 or display 201. In some embodiments, the mobile device identification information may be the phone number assigned to a customer's cellular phone. In other embodiments, the mobile device identification may be another value that identifies the users and/or specific mobile device such as an MSID, ESN, and/or the like.

In some embodiments, both mobile device identification information and payment device identification information may be captured in process 401. The payment device identification information may be transmitting in process 403 or may simply be saved at POS terminal 20 (FIG. 2) for processing of payment in process 413. The mobile device identification information may be captured through the process described in process 302 (FIG. 3A). Additionally, the mobile device may store payment device identification information such that both mobile device identification information and payment device identification information are received by POS terminal 20 through such methods as RFID, NFC, and/or the like.

In process 402, an amount due for the transaction is captured. Process 402 may occur before, after, or simultaneous with process 401. In one embodiment, the merchant may enter an amount due using data entry device 204. In another embodiment, an amount due may be generated by separate electronic equipment and transmitted electronically to the POS terminal. A cash register may be employed to enter items ordered and generate an amount due. The cash register may then transmit that information electronically to the POS terminal. In another embodiment, the POS terminal may contain such cash register functionality and may generate an amount due after the merchant or customer has entered the items ordered.

In process 403, the information gathered in processes 401 and 402 is transmitted to the location of the customer database. In one embodiment shown in FIG. 1, the database 111 is located within processing platform 11. The information transmitted may include an amount due and mobile device identification information. Additional information such as payment device identification information, information on the specific items purchased by the customer, date and time information, the name of the merchant, etc. can be transmitted, if desired. Merchant information is important if the customer database is co-located on the same processing platform as customer databases for loyalty programs for other merchants. In some embodiments, the merchant or customer may push a button or enter information into data entry device 204 to cause the system to transmit the gathered information.

In process 404, the customer database is searched to locate the transmitted mobile device identification information. Processing platform 11 receives the transmitted information and identifies the specific customer database to be searched. This is done by identifying the merchant through the transmitted information. The information may then be fed to an engine, such as customer profile engine 114, to conduct a search of the selected customer database in accordance with process 404.

Process 404 determines if the customer's mobile device information is located in a customer record. If so, the system may continue processing with process 410. If the payment device information is not located, the system may continue with process 420, in which a message will be transmitted to the POS terminal indicating that the payment identification information was not located and allowing the POS terminal to prompt the customer to join the merchant's loyalty program. In some embodiments, the merchant may not wish to prompt its customers to sign up for the loyalty program if they are not already a member, and therefore may not wish to slow down the payment process by performing process 420 et seq. In this case, the system may continue processing with process 413 when the customer's mobile identification information is not located.

In process 410, the located customer record is updated to record the current transaction and searched for applicable loyalty rewards. Coupon server 113 (FIG. 1) may receive information about the current transaction as well as information about previous transactions contained in the customer record and determine if the customer is eligible for any loyalty rewards. If the customer is eligible for a reward, the system will enter that reward in the customer record. Such reward could be based on previous customer activity, current purchase items, customer profile information, or any other criteria. A reward may also be entered into the customer's account as a result of the customer signing up for the loyalty program. The customer record may also contain a listing of rewards previously acquired by the customer and the system may search the customer record for such rewards that may be redeemed with the current purchase.

As shown in FIG. 4B, in process 411, if any loyalty rewards are to be applied to the current transaction, an adjusted amount due is generated. If the current transaction does not involve a member of the loyalty program, the adjusted amount due may simply be the full amount. Similarly, if the current transaction involves a member of the loyalty program, but the member is not eligible for loyalty rewards on the transaction, the adjusted amount due may simply be the full amount due.

In process 412, the adjusted amount due is sent from processing platform 11 and received at POS terminal 20. In some embodiments, the adjusted amount due may be sent in a message over communications link 101.

In process 413, payment is accepted at POS terminal 20 from the customer for the adjusted amount due. Payment may be in any form such as cash, check, gift certificate, credit card, debit card, and/or the like. As described above, payment information may have been received in the form of payment device identification information during process 401. Where payment device identification information is received, either in process 413 or process 401, the payment device identification information may be transmitted to a third party payment processor such as payment processor 120 (FIG. 1) or may be transmitted to processing platform 11 (FIG. 1). If the payment device identification information is transmitted to processing platform 1, processes 312-314 (FIG. 3B) may then be performed.

In process 414, receipt 203 is printed for the customer. In some embodiments, the receipt 203 is printed at POS terminal 20 using printer 202. In addition to normal information that would be contained on a sale receipt as those skilled in the art would understand, the receipt may contain a promotional message about the loyalty program. For example, the receipt may contain text telling the customer how many purchases he or she is away from earning another loyalty reward. In another example, the receipt may contain text informing the consumer of future promotions. The receipt may also in some embodiments identify the amount of any discount applied. If the receipt is for a transaction involving a customer who is not a member of the loyalty program, the receipt may contain a message encouraging the customer to join the loyalty program. For example, the receipt may contain text explaining discounts that would have been applied if the customer was a member of the program. This promotional message could also contain instructions on how to join the loyalty program, including providing a phone number or web address for the customer to call to join the program. A system and process for enrolling customers in a loyalty program through a website or phone call are described in the above-identified application entitled “SYSTEM AND METHOD OF INTEGRATING LOYALTY/REWARD PROGRAMS WITH PAYMENT IDENTIFICATION INFORMATION.”

In process 415, a promotional message is transmitted to the member's mobile device. If the search of mobile device identification information in process 404 successfully located a customer record, processing platform 11 may transmit a promotional message to the customer's mobile device 130 using the mobile device identification information stored in the customer's customer record over communications link 131. It should be understood that a customer record may contain more than one type of mobile device identification information. For example, a customer record may contain a serial number transmitted by the mobile device to identify the phone as well as another mobile device identification information that may be used to address a communication to the mobile device such as a phone number. The time of performance of process 415 is not linked to the time of performance of any other steps, except that it must be performed after process 404 because it relies on information located in process 404. In some embodiments, processing platform 11 may send an SMS message to the customer's mobile phone number using techniques and hardware known to those skilled in the art. The promotional message may or may not contain the information traditionally found on a receipt such as the amount due and the cost of items, and may contain information about the promotion received and the customer's current status in the loyalty program. The promotional message may also inform the customer about additional loyalty program options.

In process 420 (FIG. 4A), a message is transmitted indicating that the mobile device information was not located in the customer database. This message may be sent from processing platform 11 over communications link 101 to POS terminal 20. The message may be in any format understood by the POS terminal and may simply reference the specific transaction and contain an indicator that the mobile device identification information was not located in the customer database.

As shown in FIG. 4B, in process 421, a message is displayed asking the customer if he or she would like to join the loyalty program. In one embodiment, this message may be displayed on display 201 of POS terminal 20 (FIG. 2). The display may be visible to the merchant and not the customer and the merchant may orally ask the customer if he or she would like to join the loyalty program after the merchant sees the offer to join displayed on display 201. In another embodiment, the customer may view the offer directly.

In process 422, the customer's response to the prompt to join is captured. In one embodiment, the customer indicates his or her choice by selecting a choice using a data entry device at POS terminal 20 (FIG. 2) by depressing a key on a keypad or touching a portion of a touch screen display displaying his options. In another embodiment, the customer may orally announce his choice and the merchant may enter the choice using data entry device 204 at POS terminal 20.

Process 423 determines if the customer chooses to join the program. If the customer chooses to join the program, processing may continue with process 440, and if the customer chooses not to join the program, processing may continue with process 430. As discussed above, in some embodiments the merchant may elect not to prompt customers to join, in which case processes 420 and 421 may not occur. In another embodiment, a message may still be transmitted in process 420, but the POS terminal may automatically continue processing with process 430, bypassing processes 421, 422, and 423.

In process 430, a decline message is transmitted indicating that enrollment information will not be transmitted and processing of the transaction may continue. In some embodiments, this message is sent from POS terminal 20 over communications link 101 to processing platform 11 (FIG. 1). The message may be in any format understood by processing platform 11. The message may simply reference the specific transaction and contain an indicator that enrollment information will not follow and processing of the transaction should continue. Processing may then continue with process 413.

In process 440, the customer is prompted to provide sign-up information. The sign-up information requested may be any information required for a complete customer record. Such information may include basic identification information such as a name and address as well as contact information such as an e-mail address or mobile device identification information, such as a phone number for a mobile phone. Information previously obtained in process 401 may be displayed for the customer to confirm the accuracy of that information. The customer may also be asked if he or she would like to associate any payment devices with the account in which case the system may capture information from those payment devices as described in process 301. The customer may be prompted by messages displayed on display 201 of POS terminal 20 (FIG. 2). The display may be visible to the merchant and not the customer and the merchant may orally ask the customer for the information requested or the customer may view the prompts directly.

In process 441, the customer's sign up information is captured. In one embodiment, the customer enters sign-up information using a data entry device 204 at POS terminal 20 (FIG. 2) by depressing keys on a keypad or touching a portion of a touch screen display displaying options. In another embodiment, the customer may verbally relay information to the merchant and the merchant may enter the information using data entry device 204 at POS terminal 20. The entered information may be displayed for the user allowing the user to confirm the information is correct before processing continues. It may be desirable for customers to be able to sign up for the merchant's loyalty program without first initiating a transaction and thus the merchant or customer may be able to initiate the sign up process by selecting an option from a main menu. In such a case, the sign-up process may begin with process 441.

As shown in FIG. 4C, in process 442, sign-up information is transmitted. The information is transmitted in a message sent from POS terminal 20 over communications link 101 to processing platform 11. The message may be in any format understood by processing platform 11. The message may reference the specific transaction and contain the sign-up information provided by the customer. The message may or may not contain information captured from the customer's payment card and previously transmitted in process 303.

In process 443, a customer record is created in the merchant's loyalty program's customer records database 111. The customer record is created at a processing platform 11. Coupon server 113 or another processing entity within processing platform 11 may be queried to identify any loyalty rewards applicable to enrolling members of the merchant's loyalty program. Any located loyalty rewards may then be placed in the customer record to be applied to the current transaction. In addition to use in the processes described herein, the customer record may be used in other facets of a loyalty program. Such other facets may include the transmitting of messages containing digital coupons to a customer's mobile device based on a customer's profile and not associated with any particular transaction. Such a system and method are described in the above referenced application entitled “A SYSTEM AND METHOD OF ALERTING USERS TO OFFERS USING ELECTRONIC DEVICES.” After creating a customer record in process 444, processing of the transaction may immediately continue with process 411, while processes 444 and 445 may occur simultaneously, prior to, or subsequent to the transaction processing beginning with process 411.

In process 444, a welcome message is transmitted to the customer's mobile device. The message may be sent using the mobile device identification information provided by the customer in process 441 and stored in the customer record in process 443. The welcome message may be sent as an SMS message to the customer's mobile phone using the customer's mobile phone number stored in the customer's customer record as mobile device identification information. The welcome message may include information about the loyalty program, as well as promotional messages. Possible promotional messages are described above in the discussion of process 415. In some embodiments, the welcome message may also contain instructions for opting out of receiving future messages on the mobile device. In some embodiments, the welcome message may also contain a request that the customer acknowledge the message in some fashion. Such an acknowledgment may be used to confirm that the customer provided valid and accurate mobile device identification information. In some embodiments, a customer may not be deemed a valid member of the loyalty program until the customer acknowledges the welcome message. The customer may acknowledge the welcome message in some embodiments simply by replying to the welcome message using the same communications protocol used to send the message. Other methods of acknowledging may include calling an activation number or visiting a specific website and signing in.

In process 445, a welcome receipt is printed for the customer. In some embodiments, the receipt may be printed on printer 202 at POS terminal 20 (FIG. 2). The receipt may be printed immediately after the customer enters his contact information or the receipt may not be printed until POS terminal 20 receives a confirmation message from processing platform 11 that the customer information was successfully entered into the customer database in process 443. The welcome receipt may contain program rules including privacy information, instructions for opting out of receiving future messages at the mobile device, instructions for quitting the program, as well as promotional messages.

Although the present invention and its advantages have been described in detail, it should be understood that various changes, substitutions and alterations can be made herein without departing from the spirit and scope of the invention as defined by the appended claims. Moreover, the scope of the present application is not intended to be limited to the particular embodiments of the process, machine, manufacture, composition of matter, means, methods and steps described in the specification. As one of ordinary skill in the art will readily appreciate from the disclosure of the present invention, processes, machines, manufacture, compositions of matter, means, methods, or steps, presently existing or later to be developed that perform substantially the same function or achieve substantially the same result as the corresponding embodiments described herein may be utilized according to the present invention. Accordingly, the appended claims are intended to include within their scope such processes, machines, manufacture, compositions of matter, means, methods, or steps.

Claims

1. A method for administering a loyalty program, said method comprising: receiving from a merchant's point of sale terminal transaction information, said transaction information including both identification information from a customer's payment device and a total amount due from said customer to said merchant for a current transaction;obtaining applicable discounts based on identified customer information as determined from data in a database of customer records, said database accessed using said transmitted identification information from said customer's payment device; andapplying any said obtained applicable discounts to said total amount due for said transaction to produce and adjusted amount due.

2. The method of claim 1 further comprising: transmitting said adjusted amount due and said identification information from said customer's payment device to a payment processing service and receiving confirmation from said service; andtransmitting a confirmation message to said point of sale terminal, said confirmation message indicating the total amount charged to said payment device and the amount of savings applied.

3. The method of claim 1 further comprising: transmitting a message to said customer using said customer's mobile device identification information stored in said database of customer's records.

4. The method of claim 3 wherein said transmitting a message comprises: sending an SMS message to the customer's mobile phone.

5. The method of claim 1 further comprising: when said identification information from a payment device has no corresponding data in said database, transmitting a message to said point of sale terminal indicating that said identification information from a payment device is not associated with any customer in said customer database.

6. A method for administering a loyalty program at a point of sale terminal, said point of sale terminal communicating with a remote processing platform, said remote processing platform containing a database of customer records for members of said loyalty program, said method comprising: obtaining identification information from a customer's payment device;transmitting transaction information to a remote processing platform, said transaction information including at least said identification information from said payment device and a total amount due; andreceiving from said remote processing platform a confirmation message, said confirmation message indicating the total amount to be charged to said payment device and the amount of savings applied.

7. The method of claim 6 further comprising: producing at said point of sale terminal a customer receipt, said receipt including said total amount to be charged to said payment device, said amount of savings applied, and a promotional message.

8. The method of claim 6 further comprising: responsive to a message received from said remote processing platform indicating that said identification information from said payment device is not associated with any customer in said database of customer records, displaying a message indicating that the customer is not a member of said loyalty program and prompting said customer to join said loyalty program; andwhen a customer chooses to join said loyalty program, accepting through said point of sale terminal customer information including mobile device identification information and transmitting said customer information to said remote processing platform.

9. A method for enrolling a customer in a loyalty program, said customer located at a merchant's point of sale terminal, said method comprising: at a remote processing platform, receiving from said point of sale terminal customer enrollment information, said enrollment information including both identification information from said customer's payment device and mobile device identification information;entering said enrollment information into a database of customer records;transmitting a confirmation message to said point of sale terminal indicating that said remote terminal has successfully entered said enrollment information into said database of customer records; andtransmitting a message to said customer's mobile device using said mobile device identification information, said message identifying said loyalty program and containing a promotional message.

10. The method of claim 9 further comprising: including a request that said customer respond to confirm his or her desire to join said loyalty program in said message transmitted to said customer's mobile device; andwhen a response from said customer is received, updating said customer's customer record to indicate that said customer is a confirmed customer.

11. The method of claim 9 wherein transmitting a message to said customer's mobile device comprises sending an SMS message to the customer's mobile phone using the customer's mobile phone contained in said enrollment information.

12. The method of claim 10 wherein said response from said customer to confirm his or her desire to join said loyalty program is received by receiving an SMS message from said customer.

13. The method of claim 10 wherein said response from said customer to confirm his or her desire to join said loyalty program is received by accepting said customer's log in to a website.

14. The method of claim 9 further comprising the steps of: receiving from said point of sale terminal transaction information, said transaction information including both identification information from a customer's payment device and a total amount due from said customer to said merchant for a current transaction;obtaining applicable discounts based on identified customer information as determined from data in a database of customer records, said database accessed using said transmitted identification information from said customer's payment device; andapplying any said obtained applicable discounts to said total amount due for said transaction to produce and adjusted amount due.

15. The method of claim 9 further comprising the steps of: receiving at said remote processing platform from said point of sale terminal transaction information, said transaction information including both identification information from a customer's mobile device and a total amount due from said customer to said merchant for a current transaction;obtaining applicable discounts based on identified customer information as determined from data in a database of customer records, said database accessed using said transmitted identification information from said customer's mobile device; andapplying any said obtained applicable discounts to said total amount due for said transaction to produce and adjusted amount due.

16. A processing platform comprising: a database of customer records, each of said customer records comprising: identification information from a payment device, mobile device identification information, and loyalty program data;means for receiving from a merchant's point of sale terminal transaction information, said transaction information including both identification information from a customer's payment device and a total amount due from said customer to said merchant for a transaction;means for obtaining applicable discounts based on identified customer information as determined from data in a database of customer records, said database accessed using said transmitted identification information from said customer's payment device; andmeans for applying any said obtained applicable discounts to said total amount due to produce an adjusted amount due.

17. The processing platform of claim 16 further comprising: means for transmitting said adjusted amount due and said identification information from said customer's payment device to a payment processing service and receiving confirmation from said service; andmeans for transmitting a confirmation message to said point of sale terminal, said confirmation message indicating the total amount charged to said payment device and the amount of savings applied.

18. The processing platform of claim 16 further comprising: means for transmitting a message to said customer using said customer's mobile device identification information stored in said database of customer's records.

19. A system for administering a customer loyalty program comprising: at least one point of sale terminal; anda processing platform, said processing platform comprising: a database of customer records, said customer records comprising: identification information from a payment device, mobile device identification information, and loyalty program data;a server configured to receive identification information from a payment device transmitted from one of said at least one point of sale terminal and further operable to locate a customer record containing said received identification information from a payment card within said database of customer records;a server configured to receive a total amount due transmitted from said at least one point of sale terminal and further operable to calculate an adjusted amount due using said loyalty program data stored in said located customer record;means for transmitting messages to at least one mobile device; anda server configured to transmit, using said means for transmitting messages to at least one mobile device, a promotional message to said at least one mobile device using said mobile device identification information stored in said located customer record.

20. A method for administering a loyalty program, said method comprising: receiving from a merchant's point of sale terminal transaction information, said transaction information including both identification information from a customer's mobile device and a total amount due from said customer to said merchant for a transaction;obtaining applicable discounts based on identified customer information as determined from data in a database of customer records, said database accessed using said transmitted identification information from said customer's mobile device; andapplying any said obtained applicable discounts to said total amount due for said transaction to produce and adjusted amount due.

21. The method of claim 20 further comprising: transmitting a message to said customer using said customer's mobile device identification information stored in said database of customer's records.

22. The method of claim 21 wherein said transmitting a message comprises: sending an SMS message to the customer's mobile phone, said SMS message including a promotional message.

23. The method of claim 20 further comprising: when said identification information from a mobile device has no corresponding data in said database, transmitting a message to said point of sale terminal indicating that said identification information from a mobile device is not associated with any customer in said customer database.

24. A method for administering a loyalty program at a point of sale terminal, said point of sale terminal communicating with a remote processing platform, said remote processing platform containing a database of customer records for members of said loyalty program, said method comprising: obtaining identification information from a customer's mobile device;transmitting transaction information to a remote processing platform, said transaction information including at least said identification information from said mobile device and a total amount due;receiving from said remote processing platform a message, said message indicating an adjusted total amount due and the amount of savings applied; andaccepting payment from said customer for said adjusted total amount due.

25. The method of claim 24 further comprising: producing at said point of sale terminal a customer receipt, said receipt including said adjusted amount due, said amount of savings applied, and a promotional message.

26. The method of claim 24 further comprising: responsive to a message received from said remote processing platform indicating that said identification information from a mobile device is not associated with any customer in said database of customer records, displaying a message indicating that the customer is not a member of said loyalty program and prompting said customer to join said loyalty program; andwhen a customer chooses to join said loyalty program, accepting through said point of sale terminal customer information including mobile device identification information and transmitting said customer information to said remote processing platform.

27. A system for administering a customer loyalty program comprising: at least one point of sale terminal, said point of sale terminal comprising: means for capturing mobile device identification information; anda processing platform, said processing platform comprising: a database of customer records, said customer records comprising: mobile device identification information and loyalty program data;a server configured to receive mobile device identification information transmitted from one of said at least one point of sale terminal and further operable to locate a customer record containing said received mobile device identification information within said database of customer records; anda server configured to receive a total amount due transmitted from said at least one point of sale terminal and further operable to calculate an adjusted amount due using said loyalty program data stored in said located customer record.

28. The system of claim 27 further comprising: means for transmitting messages to at least one mobile device; anda server configured to transmit, using said means for transmitting messages to at least one mobile device, a promotional message to said at least one mobile device using said mobile device identification information stored in said located customer record.