System and method for collecting data on product consumption

Information

  • Patent Grant
  • 6411920
  • Patent Number
    6,411,920
  • Date Filed
    Wednesday, June 23, 1999
    25 years ago
  • Date Issued
    Tuesday, June 25, 2002
    22 years ago
Abstract
A system and method for collecting data on usage of towels or other folded web products. The system includes one or more product dispensers having a respective sensor arrangement associated therewith for determining product usage. For example, a plurality of piezoelectric transducers may be situated about the throat of a product dispenser to generate a detection signal as sheets are withdrawn by a user. Detection signals produced by the transducers are fed to signal condition circuitry, the output of which is fed to a local processor. Selected benchmark information is derived by the local processor, and is transmitted, such as by wireless techniques, to a central data collection unit. The central data collection unit includes a processor which compares the benchmark information against predetermined data to produce the desired usage information.
Description




BACKGROUND OF THE INVENTION




This invention relates broadly to the field of consumer absorbent paper products and other washroom products, which includes, among other products, toilet tissue, paper towels and liquid products such as soap. More specifically, this invention involves an improved system and method for collecting data on individual and aggregate usage of washroom products in a manner that is not detectable to persons who are using the product.




A great deal of technical and market research is invested by manufacturers of high quality absorbent paper products, such as Kimberly-Clark Corporation, in designing and manufacturing products that are consistent as possible with consumer needs and preferences.




Unfortunately, for reasons both cultural and logistical, consumer habit information for certain products such as toilet tissue has been notoriously difficult to obtain. For example, data relating to factors as the total amount of paper used, the duration of time over which paper is used, the number of discrete pulls on the paper taken by a user and the amount of paper taken by a user per discrete pull would be very helpful for both marketing and engineering purposes. However, there has heretofore been no efficient way of compiling such data.




When collecting this type of information, it is important that consumers not know their activities are being monitored, since this may change their behavior. In addition, some consumers might become apprehensive at the thought of being monitored in this manner.




It is clear there has existed a long and unfilled need for a system and method for obtaining information on consumer tissue preferences and habits that is accurate, efficient and substantially undetectable by consumers.




SUMMARY OF THE INVENTION




Accordingly, it is an object of the invention to provide a system and method for obtaining information on consumer tissue preferences and habits that is accurate, efficient and substantially undetectable by consumers.




In order to achieve the above and other objects of the invention, a system for collecting data on toilet tissue use at a particular location, includes, according to a first aspect of the invention, a sensor for sensing one or more characteristics of toilet tissue use at a particular dispensing location; and a recorder, in communication with the sensor, for receiving and recording data from the sensor, whereby toilet tissue use at the dispensing location can be monitored and studied.




According to a second aspect of the invention, a system for analyzing individual and aggregate usage of toilet tissue use at a particular toilet stall, includes a determining system for determining whether a person is present in a toilet stall; a sensor for sensing one or more characteristics of toilet tissue use at the toilet stall; an analyzer for analyzing data that is supplied by the sensor; and a recorder for recording data from at least one of the sensor and the analyzer, the determining system, the sensor, the analyzer and the recorder being configured and positioned so as to be substantially undetectable to a user, whereby toilet tissue use at the toilet stall can be accurately monitored and studied.




According to a third aspect of the invention, a system for collecting data on the use of a roll form absorbent commercial paper product at a particular location includes a sensor for sensing one or more characteristics of paper use at a particular dispensing location; and a recorder, in communication with the sensor, for receiving and recording data from the sensor, whereby paper use at the dispensing location can be monitored and studied.




According to a fourth aspect of the invention, a method for collecting data relevant to an individual's use of an absorbent roll type paper product in a communal area includes steps of: (a) determining when a person enters an area that is adjacent to a paper product dispenser; (b) monitoring the person's use of the paper product in such a manner that the person is not aware of such monitoring; and (c) recording data obtained from the monitoring.




A still further aspect of the invention involves a system for monitoring product usage at a particular location. The system comprises a product dispenser in which a sensor device is positioned to detect removal of the product. A local transmission unit is in operative communication with the sensor. The local transmission unit generates a data signal of predetermined format representative of at least product usage, and wirelessly broadcasts the data signal. A data collection unit located remote from the dispenser is operative to receive the data signal and store usage information representative thereof.




Additional aspects of the invention are achieved by a system for monitoring product usage at a plurality of locations. The system comprises a plurality of product dispensers, each of which includes a sensor device positioned therein to detect removal of the product. A plurality of local transmission units are also provided, each associated with a respective dispenser to receive usage information from the respective sensor. The local transmission unit responsively generates a data signal of predetermined format. A data collection unit located remote from the dispenser is operative to receive data signals from all of the local transmitters and store usage information representative thereof.




A roll web product dispenser constructed according to the invention comprises a dispenser housing having a roll support mechanism located therein. A sensor element is operative to rotate as the roll web product is withdrawn by a user. The dispenser also includes a detector positioned to sense rotation of the sensor element. A local transmission unit in operative communication with the detector is positioned in the dispenser housing.




A liquid product dispenser constructed according to the invention comprises a dispenser housing having a liquid product reservoir located therein. An actuator mechanism is also provided for dispensing a quantity of product from the liquid product reservoir. A sensor is operative to detect that the quantity of product has been dispensed.




A folded web product dispenser constructed according to the invention comprises a dispenser housing adapted to maintain the folded web product in a stack. A sensor is positioned to detect removal of individual product sheets from the stack.




Still further aspects of the present invention are achieved by a dispenser apparatus for dispensing sheets of web product arranged in a stack. The apparatus comprises a dispenser housing adapted to maintain the web product in a stack. The dispenser housing defines a throat through which sheets of the web product are pulled by a user. The apparatus further includes a sensor arrangement having a plurality of transducer devices located at spaced apart locations about the throat of the dispenser. Each of the transducer devices includes a contacting portion extending into the throat such that at least one of the contacting portions will be contacted by a sheet being pulled therethrough.




In exemplary embodiments, the sensor arrangement further comprises signal condition circuitry in electrical communication with the plurality of transducer devices. The signal condition circuitry is operative to output one or more composite signals based on the signals received from the transducer devices. Preferably, the dispenser apparatus will further comprise a local processor in electrical communication with the condition circuitry. Based on the composite signal, the local processor is operative to calculate predetermined information regarding dispensing of sheets through the throat.




Often, the plurality of transducer devices will comprise at least four piezoelectric transducer devices. In such embodiments, a first pair of the four transducer devices may be located in a front portion of the throat and a second pair of the transducer devices may be located in a back portion of the throat. The piezoelectric transducer devices may be mounted to a circuit board configured to at least partially surround the throat.




Additional objects of the present invention are achieved by a method of detecting sheets of folded web product withdrawn through a throat of a product dispenser. One step of the method involves situating a plurality of transducer devices about the throat. The transducer devices are operative to detect passage of a sheet of the folded web product adjacent thereto and responsively generate a detection signal. As another step, the detection signals produced by the transducer devices are sensed as the sheets are withdrawn through the throat. A further step of the method involves the use of electronic processor means to determine at least the number of sheets withdrawn per product pull based on the detection signals. Often, it will be desirable to further utilize the electronic processor means to determine a total number of sheets withdrawn from the dispenser over a selected period of time.




According to exemplary methodology, determining the number of withdrawn sheets may involve several substeps. First, selected benchmark information may be derived from the detection signals. Next, the benchmark information may be compared against predetermined data to determine the number of sheets withdrawn per product pull.




These and various other advantages and features of novelty which characterize the invention are pointed out with particularity in the claims annexed hereto and forming a part hereof. However, for a better understanding of the invention, its advantages, and the objects obtained by its use, reference should be made to the drawings which form a further part hereof, and to the accompanying descriptive matter, in which there is illustrated and described a preferred embodiment of the invention.











BRIEF DESCRIPTION OF THE DRAWINGS





FIG. 1

is a cross sectional view of a system for collecting data on tissue consumption that is constructed according to the prior art invention set forth in U.S. Pat. Nos. 5,878,381 and 5,691,919;





FIG. 2

is a cross sectional view depicting an alternative embodiment to that shown in

FIG. 1

;





FIG. 3

is a diagrammatical view depicting one embodiment of a component in the system shown in

FIGS. 1 and 2

;





FIG. 4

is a diagrammatical view depicting an alternative version of the component depicted in

FIG. 3

;





FIG. 5

is a schematic diagram of an overall system that may incorporate any of the embodiments of the invention shown in

FIGS. 1-4

;





FIG. 6

is a second embodiment of the overall system depicted in

FIG. 5

;





FIG. 7

is a schematic diagram depicting a third embodiment of the overall system shown in

FIGS. 5 and 6

;





FIG. 8

is a diagrammatic representation of a usage data collection system in accordance with the present invention;





FIG. 9

is a block diagram showing functional components of a data collection unit such as may be employed in the system of

FIG. 8

;





FIG. 10

is a block diagram showing functional components of a local arrangement such as may be employed with the various dispensers shown in

FIG. 8

;





FIG. 11

is a partial cross sectional view showing the interior of a dispensing cabinet for rolled web product constructed in accordance with the present invention;





FIG. 12

is a side elevation of a liquid product dispenser constructed in accordance with the present invention with certain features shown in phantom;





FIGS. 13A through 13C

show folded web product dispensers constructed in accordance with the present invention having alternative optical sensing arrangements;





FIG. 14

is a fragmentary view showing a folded web product dispenser constructed in accordance with the present invention having a further alternative sensing arrangement;





FIG. 15

is a fragmentary sectional view showing a folded web product dispenser constructed in accordance with the present invention having a still further alternative sensing arrangement;





FIG. 16

is a perspective view of a folded web product dispenser having a plurality of sensor transducers located in the dispenser throat;





FIG. 17

is a view taken along line


17





17


of

FIG. 16

, with the folded web product removed so that further details of the sensor transducers can be easily seen; and





FIG. 18

is a diagrammatic representation of the sensor arrangement used in the dispenser of FIG.


16


.











DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS




Referring now to the drawings, wherein like reference numerals designate corresponding structure throughout the views, and referring in particular to

FIG. 1

, a system


10


for collecting data on toilet tissue use at a particular location includes a sensor


12


for sensing one or more characteristics of toilet tissue use at a particular dispensing location, and a control unit


14


, which in the preferred embodiment analyzes and records data that is received from sensor


12


. In the preferred embodiment, sensor


12


is constructed and arranged to sense quantitative characteristics of toilet tissue use, most preferably the amount of toilet tissue that is used by an individual or aggregate use at a location. As may be seen in

FIG. 5

, system


10


includes a CPU


18


for analyzing information from sensor


12


, and a memory module


16


for storing the information and the products of the analysis.




Looking again to

FIG. 1

, it will be seen that system


10


includes a housing


20


having a first compartment


22


and a second compartment


24


defined therein. A roll


26


of toilet tissue is supported for rotation in the first compartment


22


of housing


20


on a spindle


28


that rotates together with an axis


30


. Axis


30


extends into the second compartment


24


and is secured to a rotating member


32


that is constructed to rotate together with axis


30


. Accordingly, rotating member


32


will rotate as a consumer pulls on the free end of the roll


26


of toilet tissue.




Sensor


12


includes, in the embodiment of

FIG. 1

, a magnetic movement detector


34


that senses rotational movement of member


32


in evenly spaced rotational increments, as may be seen in the diagrammatical view provided in FIG.


3


. As shown in

FIG. 3

, rotating member


32


has a number of magnets


46


provided at even increments along the circumference thereof, which are detectable by magnet movement detector


34


. These type of sensors are well known in the electromechanical arts.





FIG. 2

depicts a system


36


that is constructed according to a second embodiment of the invention. In system


36


, a plate


40


is secured to the roll


26


of toilet tissue by a number of pins


42


that are inserted into the side of the roll


26


. Plate


40


is secured to a spindle


38


, which is in turn secured to a rotating member


44


that is substantially identical to the rotating member


32


described above. Rotational movement of member


44


is thus detected by a magnetic movement detector


34


in the manner described above with reference to

FIGS. 1 and 3

.





FIG. 4

depicts a sensor


48


that is constructed according to an alternative embodiment of the invention. In this embodiment, a rotating member


50


is secured for rotation with the roll


26


of toilet tissue in either the manner described above with reference to

FIG. 1

, or that described with reference to FIG.


3


. Rotating member


50


includes a number of cam riser portions


52


which alternate about the circumference of rotating member


50


with a corresponding member of cam troughs


54


. A cam follower


56


is biased against rotating member


50


so as to actuate a mechanical switch


58


to a first portion when positioned on one of the cam risers, and to a second, opposite condition when positioned on one of the cam troughs


54


. In this way, the angular position of rotating member


50


is indicated to control unit


14


, much in the manner described above with reference to FIG.


3


.





FIGS. 5

,


6


and


7


depict alternative embodiments of the overall system. To enable the control unit


14


to distinguish between information for individual users and aggregate information, it is necessary to monitor when each individual user enters and leaves the toilet stall or other similar defined space. In the embodiment depicted in

FIG. 5

, a sensor


60


is provided on the door of the toilet stall to indicate to the CPU unit


18


of control unit


14


when the stall door is opened and when it is closed. By processing this information, control unit


14


can accurately determine when each user enters the stall and leaves the stall.




In the embodiment of the invention that is depicted in

FIG. 6

, a sensor


62


is provided to determine when a person is present in the toilet stall. Person sensor


62


could be a beam of light or sound that is broken by the person when he or she enters and leaves the stall. Alternately, the sensor could detect the person's presence when he or she is sitting on the toilet.




In the embodiment of the invention shown in

FIG. 7

, a sensor


64


is provided beneath the seat of the toilet when an individual is sitting on the toilet. This will enable the control unit


14


to determine when an individual enters and leaves the area where he or she would be expected to use toilet tissue.




In operation, a user would enter the toilet stall area, and have his or her presence noted by the control unit


14


by one of the sensors


60


,


62


, or


64


. As the individual uses toilet paper, the rotational displacement of the toilet roll is monitored and recorded by control unit


14


. Control unit


14


may be programmed to calculate a number of different characteristics of toilet tissue use based on this information, including the total amount of tissue used by each individual, the duration of time over which the tissue is used, the number of discrete pulls on the toilet tissue taken by a user, and the amount of toilet tissue taken by a user per discrete pull. The products of such analysis may further be stored in the memory area


16


of control unit


14


for further analysis and/or retrieval. When the user leaves the stall area this is also recorded by one of the sensors


60


,


62


, or


64


. Throughout the entire process, the consumer will be unaware that his or her activity is being monitored, resulting in an undiminished feeling of privacy, and accuracy of the data that is recorded.




Further aspects of the present invention are illustrated in

FIG. 8. A

central data collection unit


100


is provided to receive usage information from a plurality of dispensers in a predetermined area. For example, product usage in a single public washroom may be monitored and stored for later analysis to determine usage patterns. Usage may also be monitored in real time to facilitate janitorial or maintenance functions.




In this case, data collection unit


100


receives usage information via wireless transmission from the respective dispensers. While various types of wireless transmission such as infrared are also contemplated, presently preferred embodiments of the invention utilize RF transmission. Each of the dispensers will have a local transmission unit associated therewith for broadcasting usage information to data collection unit


100


.




A typical installation may include various combinations of product dispensers of different types. In the illustrated example, the system includes roll tissue dispensers


102




a-c


, roll towel dispenser


104


, liquid product dispenser


106


and folded sheet dispenser


108


. As is typical in public washroom facilities, the roll tissue dispensers are each located in a confined toilet stall. Thus, appropriate sensing arrangements, such as respective door sensors


110




a-c


, may be provided to determine when an individual enters or leaves a stall. In this case, door sensors


110




a-c


each comprise a respective movable magnet


112




a-c


mounted to the door, and a stationary switch/transmitter unit


114




a-c


mounted to the stationary stall structure. It is contemplated that other sensors such as beam-type sensors or seat sensors may be used.




Particularly when a dispenser is not located in a toilet stall, such as dispensers


104


,


106


, and


108


, it may be desirable to detect the presence of an individual user using various other appropriate techniques. For example, optoelectronics such as used for activation of toilets and urinals can be employed to sense a person located in front of the dispenser. Alternatively, an elapsed time basis can be used to identify an “individual event”. According to this technique, each time product is dispensed, an electronic “time stamp” can be noted. Dispensing events may be grouped into individual events on an elapsed time basis.




Referring now to

FIG. 9

, data collection unit


100


includes a receiver


116


having an antenna


118


to receive data usage signals from the various dispensers. Receiver


118


communicates with a suitable processor


120


, such as a relatively small “palmtop” computer. In this case, a removable data card


120


, preferably of the PCMCIA type, is provided to store the usage information for later analysis. Receiver


116


and processor


120


are powered by a power supply


124


, which may derive power from either a battery or the AC mains supply depending on the exigencies of a particular application. Particularly in a battery powered embodiment, it is desirable that processor


120


remain in a low power “sleep” mode except when needed for processing functions. Typically, receiver


116


will operate continually at full power to await receipt of transmissions.




A transmission unit that may be utilized with the various usage and presence sensing arrangements is illustrated in FIG.


10


. The transmission unit includes a suitable detector


126


for sensing the event or quantity of interest. Detector


126


communicates with a processor


128


, which in turn supplies a suitable data signal to transmitter


130


. Transmitter


130


then broadcasts the data signal via antenna


132


. The transmission unit further includes a battery supply


136


to provide power for operation of its various components. Preferably, the transmitter may send a “heartbeat” signal at predetermined times so that data collection unit


100


will know the transmitter is operating properly.




In battery powered embodiments, data collection unit


100


and the various transmitters may include circuitry to recharge the batteries from ambient light in the facility. Furthermore, dispenser embodiments having various rotatable parts may include regenerative means to recharge transmitter batteries. For example, rotatable sensor wheels such as described below with respect to

FIG. 11

may be adapted with means to recharge batteries of the local transmitter unit.




The data signal will desirably include address data, retrieved by processor


128


from ROM memory


136


, to make the identity the particular transmission unit sending the information known to data collection unit


100


. The data signal may also be time/date stamped at either transmission or receipt so that usage patterns over a period of time can be accurately reviewed. Desirably, the data signal sent by each of the transmitters is also encoded to enhance data integrity.




In some desired embodiments, the RF signals are frequency modulated (FM) instead of amplitude modulated (AM) to enhance noise immunity. If several different locations are to be monitored simultaneously, it may be advantageous to alternate the carrier frequencies among nearby installations. For example, the systems installed in washrooms on adjacent floors of a public building can utilize disparate carriers frequencies to eliminate undesirable crosstalk. Two frequencies believed to be suitable in this application are 418 MHz and 433.92 MHZ. It is contemplated that other frequencies may also be used.




Referring now to

FIG. 11

, a further manner in which usage data may be obtained in a roll towel or tissue dispenser is illustrated. In this case, the dispenser has a stationary back portion


138


to which a door


140


is connected. Door


140


may be opened about pivot point


142


by a maintenance worker desiring to change the product roll. Otherwise, door


140


will remain closed by a suitable latching mechanism.




Roll web product


144


is maintained inside of the dispenser housing, and is supported for rotation on a rotatable spindle


146


. As shown, a rotating sensor such as a wheel


148


in this case engages the outer surface of product


144


to turn as a user pulls product tail


150


. Wheel


148


is itself mounted for rotation at the distal end of a pivot arm


152


, as shown. It should be understood that the rotary sensor may be any suitable device and may include one or more cylinders, wheels, discs, spheres, or the like.




Because the diameter of wheel


148


is known, its rotation will directly translate into the length of product removed. Any suitable means may be utilized to determine the rotations taken by sensor wheel


148


. In the illustrated embodiment, for example, a plurality of spaced apart magnets are situated about wheel


148


. The magnets are detected as the wheel rotates by a magnetic switch


156


.




The information derived by wheel


148


is then converted to a data signal as described above and broadcast to data collection unit


100


via transmission unit


154


. The transmitted signal may thus include information regarding the number of pulls and the length of product removed with each pull. From this data, the total length of product used by the individual can be determined. The data signal may also include information about the rate at which the product is removed. The usage information may be transmitted immediately, or may be transmitted in batch form at predetermined times.




The embodiment illustrated in

FIG. 11

further includes a door sensor arrangement to determine when door


140


is opened or closed. As described above with respect to the stall door sensors, such an arrangement may include a magnet


158


attached to door


140


for movement therewith. A stationary detector


160


attached to back portion


138


senses the presence or absence of magnet


158


.




Often, roll towel dispensers may be equipped with multiple rolls, one of which is in position to dispense at any time. In some cases, janitorial personnel may replace both rolls even though one of the rolls, referred to as a stub roll, still contains some product. It will be appreciated that many embodiments of the data collecting system described herein can be configured to determine stub roll waste.





FIG. 12

illustrates a liquid product dispenser constructed according to the present invention. The liquid may be liquid soap, body wash, creams, gels, and the like. As can be seen, the dispenser includes a housing


162


containing a soap reservoir


163


therein. The dispenser includes a presence detector


164


on its housing, which may be of the optoelectronic type as described above. A dispensing tube


166


depends from reservoir


163


to deliver liquid product to the user when desired. Soap is dispensed by actuation of a pump lever


168


.




Various methods are contemplated for determining the amount of liquid product dispensed with each actuation. For example, it may be possible to determine product usage by weighing the reservoir before and after a quantity is dispensed. In the illustrated embodiment, however, an estimate of the product removed from reservoir


163


is derived by measuring the stroke of lever


168


. Toward this end, actuation sensor


169


includes a movable portion connected to lever


168


and a stationary portion connected to the housing


162


. A full stroke is known to dispense a certain nominal quantity, whereas a partial stroke will typically dispense less. Where a more precise estimate is necessary, it may be desirable to utilize a more sophisticated neural network approach which “knows” the output quantity of the dispenser based on various input parameters.




Although the dispenser shown in

FIG. 12

is manually actuated, various automatic liquid product dispensers may also be equipped with usage sensors according to the present invention. In fact, some automatic sensors are designed to dispense a very precise “shot” of product each time. With these dispensers, the mere fact that a shot has been dispensed will directly translate into the quantity of interest.




The remaining figures illustrate various alternatives for determining product usage from a folded towel or tissue dispenser. With dispensers of this type, a user will generally remove one sheet of product with each pull. Sheets may be interfolded or may have other fold configurations. Since the length of each sheet is known, the total usage can be calculated based on the number of pulls.




Referring particularly to

FIG. 13A

, dispenser


170




a


includes a pair of depending portions


172




a


and


174




a


located at opposite ends of the dispenser throat


176




a


. A light source


178




a


located on depending portion


172




a


directs a light beam to a light detector


180




b


located on depending portion


174




a


. When a user reaches to retrieve sheet


182




a


, the light beam is broken. The event may be construed as one pull for determining usage as described above.





FIG. 13B

represents a variation of the technique shown in FIG.


13


A. In this case, light source


178




b


and light detector


180




b


are each located on depending portion


172




b


. A reflector


184


is located on depending portion


174




b


to reflect the light beam between light source


178




b


and light detector


180




b.






In the embodiment of

FIG. 13C

, dispenser


170




c


does not utilize depending portions on opposite sides of the dispensing throat. Instead, light source


178




c


and light detector


180




c


are mounted directly to the bottom of the dispenser housing in converging directions as shown. The user's hand itself functions as a reflector to complete the beam when sheet


182




c


is withdrawn.





FIG. 14

illustrates a further alternative for determining when a folded web sheet has been withdrawn. Here, one or more load sensors


186


are mounted internally to the dispenser below the stack of sheets. When the user withdraws sheet


188


, a downward impulse is measured by the load sensors. This impulse corresponds to a single pull, which may be used to determine product usage as described above.




A further alternative is illustrated in FIG.


15


. Here, an elongate sensor element


190


extends into the dispenser throat


192


. Sheet


194


engages element


190


as it is withdrawn, thus indicating that a single pull has occurred. In exemplary embodiments, element


190


may comprise a flexible variable resistor, piezoelectric device, or other suitable transducer.




For example,

FIGS. 16 and 17

illustrate one example of a folded product dispenser


200


made according to the principles of the embodiment shown generally in FIG.


15


. Dispenser


200


includes a housing formed by a stationary portion


202


and a pivotal cover portion


204


. Stationary portion


202


is adapted for mounting to a vertical surface and serves to support the stack of folded web product. As indicated at


206


, the bottom sheet of product in the stack is retrieved through a dispenser throat


208


defined in the bottom surface of stationary portion


202


.




As can be seen most clearly in

FIG. 17

, a plurality of transducers


210




a-d


are located about throat


208


to detect sheet removal. To enhance accuracy, it has been found advantageous to utilize at least four such transducers. Two of the four transducers are preferably located in the front portion of throat


208


, with the remaining two transducers being located in the back portion of throat


208


.




As shown, transducers


210




a-d


may be mounted on a printed circuit board (PCB)


212


located inside of the dispenser housing, which is configured to surround throat


208


. The transducers include respective contacting portions


214




a-d


extending into throat


208


by a sufficient distance to be contacted by the web product as it is removed. In exemplary embodiments, contacting portions


214




a-d


may extend into throat


208


by approximately 1-2 mm, enough to ensure that the paper passes over them without it tearing.




In the illustrated embodiment, each of transducers


210




a-d


is configured as a piezoelectric device. As product is pulled, the movement of the sheet over the transducers causes them to vibrate, generating small voltages. Although contacting portions


214




a-d


are shown to have a rectangular configuration, it should be appreciated that other suitable configurations may also be utilized for this purpose. For example, it is contemplated that disc-shaped piezoelectric devices may be used in some embodiments of the present invention. In this case, a semicircular portion of the disc will extend into the throat of the dispenser to be flexed by the paper product being pulled therethrough.




The voltages generated at the piezoelectric transducers are detected along respective signal lines, defined as traces


216




a-d


on PCB


212


. Power is supplied to transducers


210




a-d


along a common power line, also defined as a trace


218


on the surface of PCB


212


. Traces


216




a-d


and


218


terminate at a surface mounted connector


220


, to which a suitable ribbon cable


222


is attached to provide electrical communication with local electronics mounted in the housing.




Before proceeding to discuss further aspects of this embodiment, it is useful to review some background on the nature of the dispensing interfolded tissues, towels and other such web products. When web product such as interfolded towels are pulled straight down, alternating towels in an interfolded stack will tend to contact the transducer pairs in either the front or back. In other words, a first towel may tend to engage the front pair, whereas the next towel will have a tendency to engage the back pair. Moreover, in actual practice, users often do not pull the towels straight down, but have a tendency to pull toward the front. This results in a general bias toward the front pair of transducers for all of the towels being pulled. In addition, some towels may be off center in the stack, such that as few as one transducer will generate signal when the towel is dispensed.




With these characteristics in mind, the locations of the transducers are optimum to generate reliable signals in nearly all dispensing circumstances, while permitting low power operation. The use of four transducers, spaced apart as shown, results in a signal from at least one transducer in virtually all dispensing conditions. While more than four transducers may be used, the incremental benefits of having a greater number of transducers are not believed to be significant.




Referring now to

FIG. 18

, the outputs of transducers


214




a-d


are fed to signal condition circuitry


224


. In exemplary embodiments, circuitry


224


includes a voltage threshold circuit preferably designed for very low power operation. The outputs of front transducers


214




c-d


may be added together and the outputs of rear transducers


214




a-b


may be added together prior to threshold detection. At its output, circuitry


224


produces a pulse train which is a function of the movement of the paper as it passes the sensors. This pulse train is fed to the local processor for processing, and subsequent transmission to the data collection unit.




Preferably, the threshold is set differently for the front and rear transducers. Because the direction of paper pull tends to be towards the front, the front threshold may be set slightly higher than the rear. Compensation will vary between different dispenser designs, but generally the thresholds are set to avoid false triggering from external vibrations (such as doors banging and low intensity knocks on the housing of the dispenser). Higher intensity knocks on the housing may be filtered out by the paper pull detection algorithm implemented by the local processor.




As noted above, the pulse train from the signal conditioning circuit is fed into the local processor. Preferably, the local processor treats front pair and rear pair pulses separately. The local processor preferably calculates the overall pulse train time for a single pull, along with the number of pulses. The front and rear transducers trigger at different times, and the local processor preferably notes which of the two pairs triggers first. This information is then utilized by the local processor to calculate the number of sheets in the pull. The number of sheets is transmitted to the data collection unit for further storage or analysis as described above.




Individual paper pulls may be delineated by suitable pauses, such as 0.5 seconds, so that any two pulls with less than 0.5 seconds between would be counted as one pull. The local processor may wait for a suitable period of time (e.g., 2s) after the last pull before transmitting information to the data collection unit.




The detection algorithm implemented by the local processor preferably uses the overall time, number of pulses and front/rear trigger first information to determine the number of sheets dispensed per pull. For example, historical data may be compiled regarding the particular dispenser style in which the transducers are placed. The signal information from the transducers may be compared against rules formulated from the historical data in order to determine the number of sheets that have been pulled.




High intensity knocks on the dispenser housing may be filtered out using a fifth “anti-knock” transducer fitted in the housing, away from the dispenser throat. It is assumed that a reading detected on this transducer is due to an overall vibration of the housing, and not due to pulling of a towel sheet. This signal can thus be subtracted from the similar signals detected at the throat-mounted transducers to yield an overall signal of approximately zero. In the case of a dispenser adapted to dispense two side-by-side stacks of folded web product, it can be assumed that paper will not be taken from both stacks simultaneously. Thus, if both stacks sensors trigger at the same time, it is assumed that a knock on the housing is the cause and no paper is signaled as being taken. In this case, a fifth “anti-knock” transducer may not be necessary.




While the embodiment of

FIGS. 15-17

has been described in relation to a wall-mounted dispenser, it will be appreciated that portable dispensers may also be equipped to determined the number of sheets removed. In addition, it is not necessary that the product be removed from the bottom of the dispenser. In some dispensers, such as a tissue dispenser, the product may be removed from a throat defined in the top of the dispenser.




In addition, while various sensor arrangements have been shown and described in the above embodiments, the invention contemplates the use of any usage sensor that achieves the desired results. For example, various sonic sensors or body heat sensors may be used on one or more of the above-described dispensers. It may also be possible to utilize an electrostatic sensor to detect when paper passes through a dispenser throat, or other predetermined location in a dispenser. Neural network means may also be used in any dispenser, where appropriate, to more accurately gauge usage. For example, a neural network can be used with a sonic sensor in a folded web dispenser to distinguish between sound patterns created when one sheet, or more than one sheet, is removed. It will also be appreciated that lever-actuated roll towel dispensers can include sensors that detect the lever stroke. In this manner, the amount of product dispensed can be easily determined. In addition, the various data collection units dispersed throughout a facility may be networked to a central monitoring location to facilitate maintenance functions and the like.




It is to be understood, however, that even though numerous characteristics and advantages of the present invention have been set forth in the foregoing description, together with details of the structure and function of the invention, the disclosure is illustrative only, and changes may be made in detail, especially in matters of shape, size and arrangement of parts within the principles of the invention to the full extent indicated by the broad general meaning of the terms in which the appended claims are expressed. For example, various systems described above can often be hard-wired instead of wireless, depending on the exigencies of a particular application. In addition, features of one embodiment can be interchanged with features of other embodiments to yield still further embodiments.



Claims
  • 1. A dispenser apparatus for dispensing sheets of web product arranged in a stack, said apparatus comprising:a dispenser housing adapted to maintain said web product in a stack, said dispenser housing defining a throat through which sheets of said web product are pulled by a user; and a sensor arrangement including a plurality of transducer devices located at spaced apart locations about said throat of said dispenser, each of said transducer devices including an contacting portion extending into said throat such that at least one of said contacting portions will be contacted by a sheet being pulled therethrough.
  • 2. A dispenser apparatus as set forth in claim 1, wherein said sensor arrangement further comprises signal condition circuitry in electrical communication with said plurality of transducer devices, said signal condition circuitry being operative to output a composite signal based thereon.
  • 3. A dispenser apparatus as set forth in claim 2, further comprising a local processor in electrical communication with said condition circuitry, said local processor operative to calculate information regarding dispensing of sheets through said throat based on said composite signal.
  • 4. A dispenser apparatus as set forth in claim 3, wherein said dispenser apparatus is configured to substantially filter transducer outputs caused by extraneous disturbances.
  • 5. A dispenser apparatus as set forth in claim 1, further comprising:a local transmission unit in operative communication with said sensor arrangement, said local transmission unit generating a data signal of predetermined format representative of usage of said web product and wirelessly broadcasting said data signal; and a data collection unit located remote from said dispenser apparatus, said data collection unit operative to receive said data signal and store usage information representative thereof.
  • 6. A dispenser apparatus as set forth in claim 1, wherein said plurality of transducer devices comprises at least four transducer devices.
  • 7. A dispenser apparatus as set forth in claim 6, wherein a first pair of said four transducer devices are located in a front portion of said throat and a second pair of said transducer devices are located in a back portion of said throat.
  • 8. A dispenser apparatus as set forth in claim 6, wherein said at least four transducer devices comprises piezoelectric transducer devices.
  • 9. A dispenser apparatus as set forth in claim 8, wherein said piezoelectric transducer devices are mounted to a circuit board configured to at least partially surround said throat.
  • 10. A method of detecting sheets of folded web product withdrawn through a throat of a product dispenser, said method comprising steps of:(a) situating a plurality of transducer devices about said throat, said transducer devices being operative to detect passage of a sheet of said folded web product adjacent thereto and responsively generate a detection signal; (b) sensing said detection signals produced by said transducer devices as said sheets are withdrawn through said throat; and (c) using electronic processor means to determine at least a number of sheets withdrawn per product pull based on said detection signals.
  • 11. A method as set forth in claim 10, wherein said electronic processor means is further utilized to determine a total number of sheets withdrawn from said dispenser over a selected period of time.
  • 12. A method as set forth in claim 10, wherein step (c) involves the following steps:(d) deriving selected benchmark information from said detection signals; and (e) comparing said benchmark information against predetermined data to determine said number of sheets withdrawn per product pull.
US Referenced Citations (40)
Number Name Date Kind
3058223 Schmidt et al. Oct 1962 A
3167865 Steinberg Feb 1965 A
4097726 Satoh et al. Jun 1978 A
4151403 Woolston Apr 1979 A
4335439 St. Denis Jun 1982 A
4456193 Westover Jun 1984 A
4475163 Chandler et al. Oct 1984 A
4535949 Olsson Aug 1985 A
4570348 Amsler et al. Feb 1986 A
4676131 Cassia Jun 1987 A
4704798 Hird Nov 1987 A
4721265 Hawkins Jan 1988 A
4767922 Stauffer Aug 1988 A
4786005 Hoffman et al. Nov 1988 A
4835698 Beery et al. May 1989 A
4882568 Kyser et al. Nov 1989 A
4994722 Dolan et al. Feb 1991 A
5031258 Shaw Jul 1991 A
5050093 Reddy et al. Sep 1991 A
5153560 Ichikawa Oct 1992 A
5155474 Park et al. Oct 1992 A
5177446 Boriani et al. Jan 1993 A
5207784 Schwartzendruber May 1993 A
5250941 McGregor et al. Oct 1993 A
5257462 Buttermann Nov 1993 A
5280274 Uemura et al. Jan 1994 A
5500517 Cagliostro Mar 1996 A
5540332 Kopacz et al. Jul 1996 A
5570938 Butler Nov 1996 A
5627522 Walker et al. May 1997 A
5691919 Gemmell et al. Nov 1997 A
5701252 Facchin et al. Dec 1997 A
5711480 Zepke et al. Jan 1998 A
5721421 Vandonkelaar Feb 1998 A
5878381 Gemmell et al. Mar 1999 A
5903395 Rallison et al. May 1999 A
5918197 Toussant et al. Jun 1999 A
6105898 Byrd et al. Aug 2000 A
6152397 Purcell Nov 2000 A
6213424 Helfer-Grand Apr 2001 B1
Foreign Referenced Citations (8)
Number Date Country
0209223 Jan 1987 EP
0326528 Aug 1989 EP
0574372 Dec 1993 EP
0700024 Mar 1996 EP
0792971 Sep 1997 EP
8600003 Aug 1987 NL
WO 9504333 Feb 1995 WO
WO 9729465 Aug 1997 WO
Non-Patent Literature Citations (2)
Entry
PCT form entitled Notification of Transmittal of the International Search Report, mailed Sep. 27, 1999, received in relation to a related PCT application.
U.S. application Ser. No. 08/997,218, filed Dec. 23, 1997.