This application claims the benefit of U.S. Provisional Application Serial No. 60/084,794, entitled “METHOD AND SYSTEM FOR DETERMINING THE PERFORMANCE OF A CALL CENTER AGENT,”, filed May 8, 1998, which is hereby incorporated by reference. This application is related to copending U.S. patent application Ser. No. 09/110,108 entitled “SYSTEM AND METHOD FOR GENERATING AN EVALUATION IN A PERFORMANCE EVALUATION SYSTEM”; copending U.S. patent application Ser. No 09/110,109 entitled “SYSTEM AND METHOD FOR PROVIDING ACCESS PRIVILEGES FOR USERS IN A PERFORMANCE EVALUATION SYSTEM”; copending U.S. patent application Ser. No. 09/110,103, entitled “SYSTEM AND METHOD FOR IMPORTING PERFORMANCE DATA INTO A PERFORMANCE EVALUATION SYSTEM”; and copending U.S. patent application Ser. No. 09/110,107 entitled “SYSTEM AND METHOD FOR GENERATING RESULTS IN A PERFORMANCE EVALUATION SYSTEM”.
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Number | Date | Country | |
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60/084794 | May 1998 | US |