This disclosure relates in general to the field of communications and, more particularly, to a system and a method for dynamic pricing in a network environment.
Communications network architectures have experienced significant popularity because they can offer the benefits of automation, convenience, and data management for their respective online communities. Certain network protocols may be used in order to allow an end user to be matched to other end users or to scenarios in which they stand to benefit (e.g., job searches, person-finding services, real estate searches, online dating, etc.).
In the case of an online dating service, for example, an end user will typically be prompted to specify a variety of preferences to be used in matching the end user with other end users in a particular online dating community. The information each end user provides about him or herself may be viewed by other end users in the online community in determining whether to interact with that end user. In certain cases, the actual dating platform can participate in matching activities. This interventionist involvement can often spur or provoke new relationships being formed.
To provide a more complete understanding of the present disclosure and features and advantages thereof, reference is made to the following description, taken in conjunction with the accompanying figures, wherein like reference numerals represent like parts, in which:
A method is provided in one example embodiment and includes, for each user in a subset of users subscribed to a computer-implemented matching service, determining a score for the user, the score indicating a propensity of the user to resubscribe the computer-implemented matching service; determining whether to present a save offer to the user based on the scored determined for the user; and if a determination is made to present a save offer to the user, selecting from a plurality of save offers a save offer for which the user is eligible. The method may further include determining a decile to which the user belongs based on the score determined for the user relative to scores determined for remainder of the subset of users, in which the determining whether to present a save offer to the user is based on the decile to which the user is assigned.
In some embodiments, the method also includes determining a save offer cadence, wherein the save offer cadence indicates how often to present the selected save offer to the user. The cadence may be based on the decile to which the user is assigned and the selecting may be performed based on a subscription plan of the user. In certain embodiments, the selected save offer is presented to the user upon login of the user based on the determined cadence. Additionally, the determining a score for the user may include evaluating a number of factors for the user, including one or more of the user's personal habits, demographic information for the user, and an amount of computer-implemented matching service activity in which the user has participated.
End users 12 may include a variety of types of end users, such as clients, customers, prospective customers, or entities wishing to participate in an online dating scenario and/or to view information associated with other participants in the system. End users 12 may also seek to access or to initiate communications with other end users that may be delivered via communications network 14. End users 12 may review data (such as user profiles, for example) associated with other users in order to make matching decisions or selections. Data, as used herein in this document, refers to any type of numeric, voice, video, or script data, or any other suitable information in any appropriate format that may be communicated from one point to another.
End users 12 may access the aforementioned data via endpoints 13, which may be inclusive of devices used to initiate a communication. Note that the broad term “user” encompasses any type of node or user device, or any type of endpoint discussed herein. Additionally, the term “user” can further include any type of profile to be used in the system discussed herein. Hence, the term “user” can include (but is not limited to) elements such as a computer, a personal digital assistant (PDA), a laptop or electronic notebook, a cellular telephone, an IP telephone, an iPhone™, an iPad™, a Microsoft Surface™, an Android™ phone, a Google Nexus™, or any other device, component, element, or object capable of initiating voice, audio, or data exchanges within communication system 10. The endpoints may be inclusive of a suitable interface to the end user 12, such as a microphone, a display, or a keyboard or other terminal equipment. Endpoints 13 may also include any device that seeks to initiate a communication on behalf of another entity or element, such as a program, a database, or any other component, device, element, or object capable of initiating a voice or a data exchange within communication system 10. In addition, each of the endpoints 13 may be a unique element designed specifically for communications involving system 10. Such an element may be fabricated or produced specifically for matching applications involving end user 12 and endpoint 13.
A user may employ any device capable of operating as an endpoint 13 to connect to communications network 14 via wire, wireless, cellular, satellite link or other suitable interfaces. Web server 16, which as previously noted includes memory 18 and at least one processor 20, hosts website 22 and has access to transmit and receive user or presence data (e.g., user profile data, user and/or user endpoint data, user contact data) from database 24. Presence data may be collected, aggregated, and utilized as required to facilitate communications between endpoints 12 over communications network 10 or other outside communication systems. Presence data may also include information and/or instructions enabling the creation, duration, and termination of communication sessions between diverse endpoints 13 that utilize different communication and/or networking protocols.
Communications network 14 is a communicative platform operable to exchange data or information emanating from endpoints 13. Communications network 14 represents an Internet architecture in a particular embodiment of the present disclosure, which provides end users 12 with the ability to electronically execute or to initiate actions associated with finding a potential match candidate. Alternatively, communications network 14 could be a plain old telephone system (POTS), which end user 12 could use to perform the same operations or functions. Such transactions may be assisted by management associated with website 22 or manually keyed into a telephone or other suitable electronic equipment. In other embodiments, communications network 14 could be any packet data network (PDN) offering a communications interface or exchange between any two nodes in system 10. Communications network 14 may alternatively be any local area network (LAN), metropolitan area network (MAN), wide area network (WAN), wireless local area network (WLAN), virtual private network (VPN), intranet, or any other appropriate architecture or system that facilitates communications in a network or telephonic environment.
In one embodiment, web server 16 comprises a server that is operable to receive and to communicate information to one or more end users 12. In a generic sense, web server 16 can implement a computer-implemented matching system that provides a framework for suitable matching activities. Alternatively, web server 16 may be any switch, router, gateway, cache, server blade, software, processor, proprietary component, object, module, or element (or any combination of these) operable to facilitate communications involving end user 12. Web server 16 may be integrated with database 24 and/or website 22, where any one or more of these elements may share or otherwise coordinate the activities discussed herein.
In one particular embodiment, web server 16, via interaction with database 24 and/or in conjunction with website 22, is engaged in facilitating interaction(s) between parties interested in seeking a romantic partner (i.e., online dating). For example, website 22 can be online dating service provider www.Match.com, www.Chemistry.com, www.okcupid.com, or any other suitable provider. In certain example scenarios, a given end user may pay a fee for a subscription-based service (and potentially, only those users would qualify to be eligible to participate in events in certain example implementations, although other example embodiments involve non-members being eligible for participation). Additionally, certain end user fee structures may apply to different tiers of service: some of which may entitle an end user to enhanced features on website 22 (e.g., the ability to communicate more frequently with other users, additional matches being provided (potentially, more frequently) to an end user who paid the higher fee structure, the ability to store data, the ability to share data, the ability to upload additional information, the ability to target specific searches based on particular criteria, the ability to receive preferential positioning in the context of being matched to other users, the ability to perform video calls (e.g., Skype, etc.) with other users, the ability to perform audio calls with other users, etc.).
In certain embodiments, website 22 is a computer-implemented matching system, which may be any website or architecture provided for facilitating a connection involving two or more people, and which may make use of a given profile, photograph, resume, article description, etc. This could include services associated with job placements, auction services, social media, real estate listings, recruiting services (e.g., in athletics, academia, employment scenarios, instances involving the sales of goods and services), etc.
Considerable flexibility is provided by the structure of web server 16 and website 22 in the context of system 10. Thus, it can be easily appreciated that such functions could be provided external to web server 16 or website 22. In such cases, such a functionality could be readily embodied in a separate component, server, processor, device, or module. Note that these online dating features and capabilities may be provided in just one of these elements, in both, or distributed across both of them. Hence, in certain embodiments, the online dating operations may be consolidated in a single website, where no redirection is needed, nor performed for the user.
In operation of an example embodiment, consider a case where a given end user is interested in participating in an online dating scenario. End user 12 can access website 22 via the communications network 14 (which in the example presented comprises the Internet) using endpoint 13, register, and create a profile on the site. Moreover, end user 12 can access website 22 through any suitable banner, pop-up, partnership, e-mail solicitations, direct mailings, etc. It can be appreciated that online commerce can be generated by a plethora of marketing tools and any such tools can readily cooperate with the operations of the present disclosure.
At this point, matching of any form can commence amongst the members of the online community. For example, in the context of a romantic endeavor, a person may begin the dating process or engage in communications that would spawn such dating. Other applications could include job applicants who are being sought by employers. Any of the individuals who reside in the online community can begin using any of the tools or capabilities of the platform.
In certain embodiments, it may be useful to a provider of an online dating service, such as that illustrated in
In certain embodiments, a discount offer, or “Save Offer,” is presented to users who have resigned from but not yet terminated the service. In some cases, these users are users that do not have an auto-renew feature enabled such that their subscription will not automatically renew at the end of their subscription period. In accordance with features of one embodiment, using the re-subscription propensity model, each resigned but not yet terminated user (i.e., a “qualified user”) may be scored based on numerous characteristics. The user's score indicates the user's propensity to re-subscribe. All of the qualified users are assigned to deciles (e.g., users with scores in the top 10% are may be assigned to a first decile, users in the next 10% are assigned to a second decile, and so on. Using these deciles, it is possible to optimize the how often, or the “cadence” at which, to present a Save Offer to qualified users in a manner that maximizes revenue and minimizes over-incentivization.
In some embodiments, qualified users comprising an “identified cohort” may be scored each day until service termination and the deciles for the cohort may be calculated every day. In one embodiment, the re-subscription propensity model assigns a “propensity to re-subscribe” score to each user of the cohort based on one or more of a number of user characteristics including but not limited to income, age, number of Daily 5 “yes” ratings within an immediately preceding time period (e.g., seven days), whether or not the user drinks, the user's level of education (e.g., high school, college, graduate school), the number of emails received by the user during an immediately preceding time period (e.g., seven days), a number of essays answered by the user, the user's gender, whether the user has a roommate, whether the user has answered certain questions provided in the profile section, whether the user has previously re-subscribed, the amount of time the user has spent on the website in an immediately preceding time period (e.g., seven days), whether the user's profile includes any photos, how many views the user's profile has gotten an immediately preceding time period (e.g., 24 hours), whether the user smokes, the number of winks received by the user during an immediately preceding time period (e.g., seven days), and the ratio of the number of users active during an immediately preceding time period (e.g., 60 days) to the number of registered users in the user's zip code. It should be noted that if at any point, a user accepts a Save Offer, as defined below, the user will be dropped from the cohort.
It will be noted that even though the user is scored every day, the data need not be perpetually persisted for the user. The data for a given package need only be persisted on certain weigh points for that package. For example, for a one month package, the weigh points may be the 14th day before termination and the 7th day before termination. For a three month package, the weigh points may be the 45th day before termination, the 30th day before termination, the 14th day before termination, and the 7th day before termination. For a six month package, the weigh points may be the 60th day before termination, the 45th day before termination, the 30th day before termination, the 14th day before termination, and the 7th day before termination. In certain embodiments, the user's decile may be held static between weigh points, so as to prevent an abundance of fluctuation. For reporting purposes, the decile for a given user at each weigh point needs to be provided.
A “Save Offer” is defined as an offer to a user to re-subscribe at a discounted rate (e.g., 3-for-1, 30%, 50%, etc.). A Save Offer may be presented to a user via one or more of any number of methods, including upon site login, as a “sharkfin,” or via email, for example. Clicking on a Save Offer button or link conveyed to the user may result in the user's being taken to a Save Offer “landing page”, such as illustrated in
As indicated above, scoring may be based on numerous factors, which may be weighted according to relative importance/impact on propensity to re-subscribe. In some embodiments, a logistic regression model is used in scoring to determine a level of engagement of a user, which may be correlated to a likelihood that the user will resubscribe. It may be assumed that the more engaged a user, the more likely a user is to resubscribe without incentive. Alternatively, the less engaged a user, the less likely the user is to resubscribe without an incentive. In certain embodiments, score is directly related to engagement, such that the higher the score, the greater the user's engagement and the lower the score, the lower the user's engagement. Once scoring is complete, in step 38, the user's score is stored in a database. In step 40, a determination is made whether there are more users. If so, execution returns to step 34; otherwise, execution proceeds to step 42. In step 42, each qualified user is assigned to a decile based on the user's score and the user's decile is stored in the database. In certain embodiments, users with scores in the top 10% of scores are assigned to decile 1, users with scores in the top 10-20% are assigned to decile 2, and so on, with users having scores in the bottom 10% of scores being assigned to decile 10. Execution terminates in step 44.
For example, assuming the user has a three month subscription (which may correspond to a 30% or 50% Save Offer) and the user's decile is 7, referring to the cadence table illustrated in
Referring to
In an alternative embodiment, the user's decile may also be used to determine a Save Offer amount to be presented to the user. For example, users in lower deciles (i.e., having higher scores) will presumably require less of an incentive to re-subscribe, whereas users in higher deciles (i.e., having lower scores) may require more of an incentive before being motivated to re-subscribe. In this alternative embodiment, incentive tables similar to the cadence table of
It will be recognized that each user's score itself, rather than a decile, may be utilized directly determining an appropriate Save Offer cadence/incentive for the user. Additionally and/or alternatively, a more or less granular grouping of scores than deciles (e.g., quartiles) may be used to determine an appropriate Save Offer cadence/incentive for the user.
As previously noted, one of the user characteristics that may be used in calculating a propensity to re-subscribe score for a user is user income. However, it will be recognized that in many cases, even if a user opts to indicate an income in connection with his or her profile, that information may be inaccurate for a variety of reasons. For example, a user may indicate a higher than actual income in the hopes of not discouraging the interest of users for whom a low income may be deemed a negative quality. Alternatively, a user may indicate a lower than actual income in order to discourage the interest of users who the user perceives to be materialistic. In certain embodiments, therefore, an income prediction model may be used to predict income for users for use in a variety of applications, including propensity to re-subscribe. Similar to the propensity to re-subscribe model, the income prediction model uses a weighted combination of variables that have been determined to have a statistically significant relationship to actual income. Variables that may be included in the model include education level, occupation, ethnicity, residential zip code, number of languages spoken by the user, user interests and sports, user's living arrangement, and details about the user's original transaction (package purchased and total amount spent). Once calculated, the user's income score (and/or the income range to which it corresponds) may be stored in a database for later use. As previously noted, the income score/range information may be used in the system for a variety of purposes, such as Save Offer cadence/amount (indirectly via the propensity to re-subscribe model), matching algorithms, and other purposes.
Computer device 70 may be connected to a database 80 in which is stored cadence tables 82, user PTR scores and deciles 84, and optional user income scores and/or ranges 86. The user PTR scores and deciles 84 and optional user income scores and/or ranges 86 may comprise tables indexed by the user.
Note that in certain example implementations, the functions outlined herein and in
It should be noted that much of the infrastructure discussed herein can be provisioned as part of any type of network element. As used herein, the term “network element” or “network device” can encompass computers, servers, network appliances, hosts, routers, switches, gateways, bridges, virtual equipment, load-balancers, firewalls, processors, modules, or any other suitable device, component, element, or object operable to exchange information in a network environment. Moreover, the network elements may include any suitable hardware, software, components, modules, interfaces, or objects that facilitate the operations thereof. This may be inclusive of appropriate algorithms and communication protocols that allow for the effective exchange of data or information.
In one implementation, network elements/devices can include software to achieve (or to foster) the management activities discussed herein. This could include the implementation of instances of any of the components, engines, logic, etc. shown in the FIGURES. Additionally, each of these devices can have an internal structure (e.g., a processor, a memory element, etc.) to facilitate some of the operations described herein. In other embodiments, these management activities may be executed externally to these devices, or included in some other network element to achieve the intended functionality. Alternatively, these network devices may include software (or reciprocating software) that can coordinate with other network elements in order to achieve the management activities described herein. In still other embodiments, one or several devices may include any suitable algorithms, hardware, software, components, modules, interfaces, or objects that facilitate the operations thereof.
Although the present disclosure has been described in detail with reference to particular embodiments, it should be understood that various other changes, substitutions, and alterations may be made hereto without departing from the spirit and scope of the present disclosure. For example, although the present disclosure has been described with reference to a dating protocol, any service that deals with (or that leverages) profiles, photos, resumes, user information more generally, etc. could readily benefit from the present disclosure.
Moreover, although the present disclosure has been described with reference to a number of elements included within system 10, these elements may be rearranged or positioned in any appropriate manner to accommodate any suitable networking configurations. In addition, any of the elements of
It should also be noted that any of the question portions of the platform can leverage any type of format. Thus, in any aspect of the online dating process described herein, such as establishing a personality profile, for example, any suitable question format can be employed. Example formats include a Yes/No format, a multiple choice question format, a short answer format, a true/false format, etc. Other formats can readily be used in order to achieve the desired responses and solicit the appropriate data.
Note that in certain example implementations, the matching functions outlined herein, such as those carried out by web server 16 and/or provided as an application for an endpoint being operated by an end user (e.g., a mobile application for an iPhone™, an iPad™, an Android™ phone, or other mobile device), may be implemented by logic encoded in one or more non-transitory, tangible media (e.g., embedded logic provided in an application specific integrated circuit (“ASIC”), digital signal processor (“DSP”) instructions, software (potentially inclusive of object code and source code) to be executed by a processor, or other similar machine, etc.). In some of these instances, a memory, as shown in
A processor can execute any type of instructions associated with the data to achieve the operations detailed herein in this Specification. In one example, the processor, as shown in
These devices illustrated herein may maintain information in any suitable memory (random access memory (“RAM”), ROM, EPROM, EEPROM, ASIC, etc.), software, hardware, or in any other suitable component, device, element, or object where appropriate and based on particular needs. Any of the memory items discussed herein should be construed as being encompassed within the broad term “memory.” Similarly, any of the potential processing elements, modules, and machines described in this Specification should be construed as being encompassed within the broad term “processor.” Each of the network elements can also include suitable interfaces for receiving, transmitting, and/or otherwise communicating data or information in a network environment.
Note that with the example provided above, as well as numerous other examples provided herein, interaction may be described in terms of more than one network element. However, this has been done for purposes of clarity and example only. In certain cases, it may be easier to describe one or more of the functionalities of a given set of flows by only referencing a limited number of network elements. It should be appreciated that system 10 (and its teachings) are readily scalable and can accommodate a large number of components, as well as more complicated/sophisticated arrangements and configurations. Accordingly, the examples provided should not limit the scope or inhibit the broad teachings of system 10 as potentially applied to myriad other architectures.
It is also important to note that the steps in the preceding flow diagrams illustrate only some of the possible signaling scenarios and patterns that may be executed by, or within, system 10. Some of these steps may be deleted or removed where appropriate, or these steps may be modified or changed considerably without departing from the scope of the present disclosure. In addition, a number of these operations have been described as being executed concurrently with, or in parallel to, one or more additional operations. However, the timing of these operations may be altered considerably. The preceding operational flows have been offered for purposes of example and discussion. Substantial flexibility is provided by system 10 in that any suitable arrangements, chronologies, configurations, and timing mechanisms may be provided without departing from the teachings of the present disclosure. Although the present disclosure has been described in detail with reference to particular arrangements and configurations, these example configurations and arrangements may be changed significantly without departing from the scope of the present disclosure.
Numerous other changes, substitutions, variations, alterations, and modifications may be ascertained to one skilled in the art and it is intended that the present disclosure encompass all such changes, substitutions, variations, alterations, and modifications as falling within the scope of the appended claims. In order to assist the United States Patent and Trademark Office (USPTO) and, additionally, any readers of any patent issued on this application in interpreting the claims appended hereto, Applicant wishes to note that the Applicant: (a) does not intend any of the appended claims to invoke paragraph six (6) of 35 U.S.C. section 112 as it exists on the date of the filing hereof unless the words “means for” or “step for” are specifically used in the particular claims; and (b) does not intend, by any statement in the specification, to limit this disclosure in any way that is not otherwise reflected in the appended claims.