The present invention relates to the field of the remote practice of medicine on patients, including integration with electronic health records, in-person clinics, and billing systems.
Telemedicine and remote medicine (online, phone, video chat, and so on) are new ways to deliver medical treatment to patients, brought with the promise of lower costs and easier use. However, except for a small number of diseases (such as rashes), it is impossible to properly detect diagnostic signs of most disorders. The standards of diagnosis may require palpation, auscultation, or direct measurement of the body and its reactions.
This stymies the goal of remote medicine, which is to be able to carry out the diagnosis and treatment remotely, thus allowing physicians to provide treatment virtually in far more places than they can be in physically.
One attempt at a solution is for the teledoc to refer the patient to be seen in an urgent care clinic. However, urgent care clinics are only set up to do the complete evaluation and treatment—often under a different copay scheme for the patient—and the current practice of assigning procedure codes to procedures tied to taxpayer identifiers and contracted billing rates interferes with being able to refer for minor subprocedures that fall within a total procedure code. Therefore, the systemic restrictions on billing for the referral force telemedinice today to act as mostly a front-line call center for urgent care clinics: problems that really only require verbal reassurance can be handled remotely, whereas other problems must escalate to the clinics. If there was an ongoing relationship of care between the remote practitioner and patient, the referral breaks it. Continuity of care is disrupted, and more expensive (such as urgent care) resources are locked in to handle the remainder of the case. This happens even if all the patient needed was a minimal visual inspection, for example—one that could have been handled by minimally licensed or unlicensed assistance.
Today's referral system is designed to identify one or more licensed practitioners for at least the work of one complete CPT code to be performed. There is no uniform way to refer out the work that an assistant or nurse would do, when that is a fraction of an entire encounter and is expected to be a part of the overall encounter code the remote practitioner hoped to bill for. This is a primary reason why most medical systems (hospitals and practices) today offer teledocs but are unable to bill for the effort under the principal procedure codes. All referrals that are made are coarse-grained, must by definition encompass one full procedure, and will be fully reimbursed only to the provider performing the procedure. For example, there is no way for a practitioner to take advantage of a retail clinic (such as a CVS MinuteClinic) as if the clinic were an extension or arm of the practitioner, such as full integration into the work that the practitioner should be doing and proper accounting and reimbursements or revenue sharing between the clinician and the practitioner to provide a seamless experience. This problem is because the CPT code must be performed by one billing center (TID)—CPTs are not fractionally billed. The traditional referral system is very heavyweight for what should be a lightweight problem of dispatch and retrieve.
Consider a primary care physician performing telemedicine, and he says that the patient should come in to get a knee flexed to determine the possibility of injury. The remote physician wants to create a referral, perhaps in this case to another PCP. But to whom? His electronic health record (EHR) does not offer the ability to filter down to only those practitioners currently in the office and ready to receive a patient. EHRs and schedulers are usually not integrated in practice or in construction, so he has no idea which in-person clinician might be available and when. Medical assistants and nurse practitioners might not even be available in the system as practitioners for such a referral, and so if the primary wants to send the patient to a more inexpensive or available resource, he cannot. Doing the referral may also lead to internal problems: a PCP referring to another PCP is unusual practice and may raise alarms within the practice and within the insurance company. The referral will also likely share diagnostic codes and CPT codes, or include CPT codes that are expected to be a part of the work of another CPT code, and thus may lead to reduced payment or rejection, especially because insurers often require the CPT code for the referred examination be suffixed (such as 25 for same day service of two different, unrelated encounters), or else their system will reject payment for the second as a double-billing error or an unauthorized second opinion. And that's if the electronic referral can even be made. Referrals in EHRs usually do not create a meaningful entry for scheduled work in another clinic's EHR. Instead, the patient is expected to call the second clinic, who can then look into their EHR—if it is connected to the primary's—to see the referral letter electronically. This may be appropriate for, say, a specialist referral, urgent or emergency care, or specialized testing. But that is not a seamless referral for a minor procedure.
Beyond that, the EHRs of today are not designed to handle minor matterst such as lightweight “referrals”. Imagine if in every PCP visit, which today always requires a medical assistant to perform intake and record impressions in advance of the PCP entering the room, a referral were generated to the medical assistant for that intake. This would mean that there would now be twice the number of encounters recorded in the EHR. Do both encounters get assigned billing codes? If so, what should the insurer pay? If not, how does internal audit separate this case from the case of encounters that ought to have been billed being skipped? And because there's no mechanism to true up any costs, do insurers get twice the bill entries and have twice the load on their systems with twice the work to do? Rejections may abound, or the insurer may pay an unfair distribution of reimbursements.
If the referral were to be recorded between two clinics, most insurers are likely to make the mistake of assigning the bulk of the reimbursement to the in-person clinician, even though the bulk should be given to the primary who is performing the medical diagnosis and taking the malpractice risk by being the provider of record. Even if the insurer could accept this, they might penalize the providers for overtaxing their system with two different providers creating reimbursement invoices for the same work that everyone else provides in only one invoice to one practitioner/TID. There needs to be a way for making these referrals outside of the EHR, or at least outside of the procedure code, unless the entire industry be forced to adopt a slew of new, trivial, usually uncounted microprocedures such as recordkeeping. And finally, even if the in-person clinician could do all this in the current system as mentioned above with all the tweaks and major changes, they would have a strong incentive to want to take over the patient relationship, because of the way insurers work (including any accountable care relationships or capitations), and because they—not having joined into an agreement with the referrer most likely—do not know that further revenue is available to them by taking the next referral and would for economic reasons try to retain the bird in the hand, thus defeating the purpose of the referrer.
In accordance with some embodiments, a method and system for delivering medical treatment to patients, thus causing their conditions to be altered in physically manifested ways, by allowing a remote practitioner to evaluate a patient and refer possibly small, sub-CPT proceders to an actual in-person clinician to perform. Tasks are sent along with the referral, and once performed, are entered into an EHR interface for updating the patient's chart so that the referring remote practitioner can see the results and administer treatment. In some embodiments, the tasks encompass tests, evaluations, and administration of therapies.
First disclosed are embodiments for a lightweight task (such as impression taking, procedure performing, or treatment providing) referral system, which can be operated independently from the traditional heavyweight EHR and procedure code driven model.
In some embodiments, remoteness is not a property of the Remote Practitioner 125. In fact, that practitioner can be local. Some embodiments use this referral system to refer out to a lower-licensed or less loaded resource, such as when the primary practitioner does not have time or the inclination to perform those parts of the evaluation. Some embodiments use the referrals to find clinicians who have a higher license or skill level, such as where the particular task to be performed is beyond the scope of the skill of the primary practitioner or is too complicated or involved for the practitioner to want to attempt it. The figure still applies, but substitute “Primary” for “Remote”.
In some embodiments, some clinicians work together in shared clinics.
In some embodiments, the multiple EHR interfaces belong to the same EHR system. In some embodiments, such as shown in
In some embodiments, such as illustrated in
In some embodiments, some of the in-person clinicians are more inexpensive or plentiful than MDs, such as nurse practitioners or even medical assistants. In some embodiments, some of the in-person clinicians are physicians and doctors who take these referrals for task as a service. In some embodiments, the clinicians are practitioners at retail establishments (such as a CVS MinuteClinic). In some embodiments, the clinicians are mobile: in some further embodiments, the scheduler for the clinic determines the mobile clinician's route and workload. In some embodiments, the clinicians are “gig” workers, and the scheduler ensures that a clinician is available and willing, and handles cases of failover if a clinician cannot fulfill the request. In some embodiments, the patient is provided an application to see the status of the arrival time, location, and availability of the clinician. In some embodiments, the expected price is also displayed.
In some embodiments, the clinicians or their clinics bill the patient or collect the patient's insurance information and submit a claim and collect any due-at-service copays and coinsurances directly for the procedures that have been requested. In some embodiments, the remote billing system performs the billing of the patient or the insurance and provides a revenue share or service fee to the clinic billing system, thus satisfying the reimbursement without requiring the patient to be bothered. In some embodiments, the workflow is constructed so that the patient need merely identify herself to the clinician sufficiently to allow the clinician to access the records, be sure the person presenting is the patient, and to perform the task, with no further electronic or paper transactions needed from the patient: in some further embodiments, this information is transmitted using the patient's smartphone (such as with an app tied to this particular service). In some embodiments, the clinician's billing and the practitioner's are coordinated to ensure that insurance will cover both encounters (even though they logically could be said to be one encounter). In some embodiments, the clinician's and practitioner's billing systems are coordinated to ensure that only one of them performs the bill, and that all reconciliation and truing up occurs as needed per agreements. In some embodiments, the referral network is tagged with reimbursement agreements: in some, the referrer makes make proper determinations of the likelihood of additional complexity to the patient; in some, the clinician makes the proper determination of its desire or ability to take the patient and whether it can expect to get paid appropriately. In some embodiments, the clinician provides variable pricing: in some further embodiments, the clinician provides time of use discounts (such as for off hours); in some embodiments, the clinician provides affiliation discounts; in some embodiments, the clinician provides volume discounts. In some embodiments the discounts are reflected in the price shown to the selector (patient or practitioner). In some embodiments the discounts are not shown, to prevent violations of rules for kickbacks of referrals when both are billed. In some embodiments, the discounts accrue to the practitioner and not the patient.
Note that, with the structure disclosed herein, the provider (or the patient if so desired) can have access to transparent and upfront pricing of the service. No common referral system today allows for referrals to be chosen based on pricing or compatibility: today this is usually a manual evaluation that, of all things, the patient is expected to perform. Furthermore, notice how the system can easily be configured to take advantage of variable pricing models, such as volume discounts or time of use discounts.
Also notice that the embodiments disclosed allow for a practitioner to increase their range or coverage of services by enlisting local resources close to the patient to leverage their own practice, which may be far from the patient. That being said, this invention may also be applied to when the practitioner is remote only temporarily, such as on vacation or visiting other practice sites and yet still trying to service her patients.
This invention can also be integrated into patient-directed care models.
Moreover, the embodiments disclosed herein address another problem of robodocs. Robodocs, in most jurisdictions, are not recognized medical providers. They are treated as a tool only. A licensed human must be responsible for the encounter. However, nothing states what the balance must be between the human responsible for the encounter and the robodoc: the robodoc can be treated as a medical assistant for the purposes of the encounter, for example, so long as a licensed entity takes responsibility for the service. This is no different than with human physicians, where the medical assistant may handle most of the procedures, if not all, under the supervision of a licensed physician. A robodoc which can use the referral system to refer the patient to a general, nonspecific in person review from a licensed clinician of the robodoc's work will allow the robodoc to perform the procedures. Therefore, in some embodiments, the robodoc orders a referral (for at the same time or at another time) to a licensed clinician to ensure that a licensed clinician has participated in the encounter. In some embodiments, the referral is a general review, requesting that the clinician confirm the robodoc's diagnoses and orders. In some embodiments, the robodoc produces suggested orders, which are communicated to the clinician (such as via the EHR, the referrer, or an out of band method) to enter and make valid into the EHR, so as to cause the orders to take effect. In some embodiments, the referral is a second opinion referral. In some of these embodiments, the methods of split reimbursement as described prior allows for the payments to be appropriately divided between the owner/operator of the robodoc and the clinician signing off on the work of the robodoc. In some embodiments, this division is based on time spent, such as proration of the encounter fee. In some embodiments, the clinician that the patient is sent to is determined, at least in part, based on the fee structure of the clinician and the availability and willingness of the clinician to sign off on the work of a robodoc or this robodoc. This referral mechanism provides a strong way to ensure that a robodoc can legally treat patients in most jurisdictions.
This disclosure requires familiarity with the state of the art in medical diagnosis and treatment of patients. Terms like “detect” and “infer” are not necessarily absolutes, but may also refer to the increase in a determined value (such as likelihood or probability) or an increase in its confidence. Medical facts, statistical examples, numbers, and the like are for the purposes only of explaining the invention and its operation, and are merely illustrative.
It is the intent in this disclosure to teach not only the pure technological methods but the specific applications to various diseases and conditions.
Throughout this disclosure, multiple specific embodiments are listed that may be extensions of more general embodiments. It is to be understood that the combinations and subprocesses of these embodiments are also taught by this disclosure, as the combinations and subprocesses are able to be anticipated by those skilled in the art upon and only upon reading this disclosure. Furthermore, uses of the plural or the singular do not restrict the number of the item being mentioned: unless explicitly called out as not being so or being logically inconsistent, mentions of singular items are to be construed to also be plural and vice versa.
In the description herein, one or more embodiments of the invention are described, with process steps and functional interactions. Those skilled in the art would realize, after perusal of this application, that embodiments of the invention might be implemented using a variety of other techniques not specifically described, without undue experimentation or further invention, and that such other techniques would be within the scope and spirit of the invention. The use of the words “can” or “may” in regards to the structure and operation of embodiments is to be construed as referring to further embodiments and configuration options, and does not require further experimentation or invention.
The scope and spirit of the invention is not limited to specific examples disclosed therein, but is intended to include the most general concepts embodied by these and other terms.
Although the invention has been described with reference to several exemplary embodiments, it is understood that such descriptions and illustrations are not limiting. Changes may be made within the purview of the appended claims, as presently stated, without departing from the scope and spirit of the invention in its aspects. Although the invention has been described with reference to particular means, materials, machines, and embodiments, the invention is not intended to be limited to the particulars disclosed; rather, the invention extends to all functionally equivalent structures, methods, machines, and uses such as are within the scope of the invention and claims.
This disclosure lists sufficient details to enable those skilled in the art to construct a system around or using the novel methods of the contained inventions, without further discovery or invention.
This application claims the benefit of provisional patent application Ser. No. 62/822,829, filed Mar. 23, 2019 by the present inventor, the entire content of which is hereby incorporated by reference.
Number | Date | Country | |
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62822829 | Mar 2019 | US |